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75 Canada & New England Repositioning Cruise Reviews

We chose this cruise because of the itinerary. All of the cities were places of interest to us and we had not visited them before. We took advantage of the pre cruise add on. Our hotel, Le Germaine, in Montreal had just re-opened after an ... Read More
We chose this cruise because of the itinerary. All of the cities were places of interest to us and we had not visited them before. We took advantage of the pre cruise add on. Our hotel, Le Germaine, in Montreal had just re-opened after an update. The update is quite modern, think chairs hanging on chain from the ceiling. The hotel is in an ideal location for walking to downtown. The bed was comfortable, shower large and wonderful, and the staff could not have been any better. The pre cruise itinerary enabled us to tour not only Montreal but also Ottawa. Oceania had quick embarkation and fast delivery of our luggage. The Riviera cabin with a veranda was perfect for us. The furnishings were standard but the linens and towels were pristine and new. Our cabin attendants, Suresh and Wilmer, kept our room cleaned and the refrigerator stocked at times when we were out, so we never knew they were even around. Our short conversations with Wilmer were pleasant and his smile and friendliness made him a standout in our mind. This was a very casual cruise with no formal night. Most of the female cruisers dressed in slacks and nice tops for dinners. A very few wore a dress. Men don't need to pack even a sports jacket. Laundry use of washers and dryers was free and detergent was supplied. Had I known, I would have packed less. Dining at the specialty restaurants was excellent, as was the service. We especially loved the Red Ginger and were lucky to get 2 nights there. The watermelon and crispy duck salad and the Sea Bass entree were outstanding. Check with restaurant reservations to see if there is room to add extra to your 4. Thanks to Oceania for including the specialty restaurants without an uncharge. Loved lunching at the Waves Grill. A main Dining Room tip: orders at shared tables will not be taken until the table is full. Entertainment was mostly very good. There was one magician that we didn't like due to the shrill yelling kind of delivery he had. He might have been a great magician but his delivery made the magic go away. One comedian was great the first night but a following night had too many "fart" jokes to be funny. Yes, our crowd was old-er but come on. Boutique options were limited. I was interested in the perfumes etc. at one shop. I observed that the clerk was quite friendly with the 2 customers in front of me. However, when I stepped up and asked questions, I felt that I was treated almost rudely by said clerk and not a valued customer. Perhaps I didn't have the look of $$ ? We loved all the ports that we visited but think the ship excursions were over priced. EX: 2 hour walking tour at 119.00 per person! Book from a local or go on your own at most places and you will do so much better than the Oceania excursions. The only exception was the 2 day hop on in NYC. I thought that one was reasonable. On tender days the wait to get off was terribly long. One day we didn't get off until noon. There must be a more efficient way for this. Disembarking was swift, our luggage was gone from in front of our cabin the night before to claim before boarding our bus to the airport. We did so enjoy our trip but would caution that this was a ship of elderly persons. This is not a cruise for children. I would not recommend it for those who are looking for lots of shipboard fun. There were daily Mensa quizzes, trivia, bean bag toss, golf, an art scavenger hunt, and a few other activities. Perhaps this was in part to the ports and time of year. I don't know about Caribbean experiences on Oceania. Enjoy your trip! PS. Points were given for joining in on the quizzes, trivia, etc. At the end of the trip there was a point redemption for awesome items. I scored a fleece lined windbreaker, t shirt, and purse holder! Read Less
Sail Date October 2019
Oceania is my favorite cruise line, always has excellent food and service. From the stewards to the servers in the dining areas, always outstanding service. Dijon and Suprano took good care of us, always available to our needs. Sedeep in ... Read More
Oceania is my favorite cruise line, always has excellent food and service. From the stewards to the servers in the dining areas, always outstanding service. Dijon and Suprano took good care of us, always available to our needs. Sedeep in the grill in the Terrace Cafe always greeted you with a big smile and asked you what your needs were and often brought our hot dishes to our table if time permitted since my husband is disabled. Jason also assisted him with breakfast ordered an omelette and bacon and brought it to his table. Buddha in the Toscano was outstanding. He provided extra assistance by cutting his food in bite size pieces since he had noticed he had a walker. Mark in the Polo Grill was great too. He also assisted my husband with his steak. All were very caring and helpful, always with a smile. glad I was able to cancel some excursions in New York city because of weather and schedule a panoramic one. My only problem is not enough accessible rooms/cabins. If you look around what is the average age of most your guests and they’re in walkers, wheelchairs, and have walking canes. They put a chair in the shower, it was so big that there was no room for him to step in the shower and it did not fit in the tub either. If you could at least position some hand rails in the shower and tub to hold on to while taking a shower it would make a BIG difference for your physically challenged guests. It would also help every one during rough seas. I already made a reservation for an Alaskan cruise for next year so we could get a handicapped cabin. The Regatta has ONLY 3 Handicapped rooms available in the whole ship an they are inside cabins Read Less
Sail Date October 2019
This ship is absolutely beautiful. Everything was clean and fresh and shiny. The food was good to delicious in the MD and the buffet. In fact, the prime rib was better than we had recently at a local steak house. We enjoyed the ... Read More
This ship is absolutely beautiful. Everything was clean and fresh and shiny. The food was good to delicious in the MD and the buffet. In fact, the prime rib was better than we had recently at a local steak house. We enjoyed the Cruise Critic party. It was held in the Sky Lounge and was the largest number of guests to attend. There were drinks and snacks and we got a chance to meet the Officers. The crew we met were mostly friendly and efficient in their duties. We did see 2 occasions when guests were rude or aggressive in their behaviour towards crew. Sad but common nowadays. The itinerary was especially appealing. Most days we went to the beach and soaked up the sea and sand. Entertainment on the ship was top notch. The evening shows were Very professional. We did see Cirque show Sonar. We thought it was amazing. The theatre is attractive and interesting. A cruise is what you make of it. Your attitude will go a long way to determine your enjoyment. Read Less
Sail Date October 2019
First off there was nothing to do unless you are a trivia person and you need another useless bag or wine stopper that gives free advertising for the princess line. The Caribbean Princes was dirty my room had used bandages stuck to the ... Read More
First off there was nothing to do unless you are a trivia person and you need another useless bag or wine stopper that gives free advertising for the princess line. The Caribbean Princes was dirty my room had used bandages stuck to the balcony door handle. The computer system allowed my computer to get three viruses and even if you want to use your own server then leave your computer at home they block you so you cannot contact your family. Second if you are older or handicapped don't believe them that they will accommodate your needs both on the ship and on anyone of the excursions. They refused to loan or rent any of the 30 or 40 wheel chairs they have on board for an excursions but they will tell you that a rental will be available at the excursion sites. Don't believe them they are lying. This was the worst ship we have been on. The so-called entertainment staff had a Romanian woman who started yelling at everyone at a trivia game because she was missing one golf pencil and said we were not to take the pencils and papers until she gave them to us. This same woman refused to allow anyone to use the restroom when we were waiting to dis embark in the designated dining room. Also if you are diabetic don't go on any excursions because even though they tell you you will be able to get something to eat don't believe them and bring something. We went to Williamsburg and every thing was closed for the season. they even make you cross through an open field in the dark. I tripped over tree trunks and rocks because there was no light to see by and the tour guide was in such a hurry he would not slow down for those of us who were slower. Read Less
Sail Date October 2019
It could have been so good, but the embarkation was the worse I have ever had to endure. Easy for me as I was not as old as some of the travellers who were made to stand for over 4 hours in the port whilst they embarked. No information, ... Read More
It could have been so good, but the embarkation was the worse I have ever had to endure. Easy for me as I was not as old as some of the travellers who were made to stand for over 4 hours in the port whilst they embarked. No information, no water, shame on you MSC. Once aboard the ship all was good. The cabin beautifully adequate with good service from the attendant. Food was good and the server was a delight. Breakfast organisation was another story though. Poorly organised and haphazard, who knew what you would end up with despite your order. The Buffet was a free for all, as these things often are, not enough seating and tables left dirty for too long. The entertainment was skilful but lacked something, all very wooden, but very colourful. The entertainment director Gene was a complete dork, had as much personality as a wet towel!! We hit bad weather, which is not fault of the company and we missed a port and had to leave Quebec early. I do not understand why we left Quebec so early and no explanation was given. We were annoyed about that. The only thing that has put me off MSC is the embarkation and disembarkation process. Totally spoils the holiday when you have no information as to why you are waiting for so very long. Up your game MSC.... you should be experts by now. Read Less
Sail Date October 2019
Restaurants: special dinning was not worth the price. the food was not great quality and served warm. The servers were very good and tried their best to assist. The meat in Cagney's was extremely poor quality and stringy. The ... Read More
Restaurants: special dinning was not worth the price. the food was not great quality and served warm. The servers were very good and tried their best to assist. The meat in Cagney's was extremely poor quality and stringy. The main dinning room turned out to be better than the special restaurants (disappointing) Entertainment: the acts in the theater were excellent as was the entertainers throughout the ship. The Irish comedian and the female comedian were great. the dancers and the band were very good. Captain: Many thanks for keeping us safe during the storm and seeking safe shelter. He made the right choice, even though I missed my night in New York and lost my money for theater tickets. Better safe than sorry! Ports: Boston was a surprise but an excellent stop. You should consider spending two days because of all the attractions. Quebec City was enjoyable as was the excursion at Portland. Overall, the cruise was relaxing and mostly enjoyable. Read Less
Sail Date October 2019
Just back from a 14 day cruise. I have sailed with Celebrity before so I knew what to expect. Stateroom attendant great. Blu restaurant service outstanding. Tuscany restaurant very good n- food and service. Skip Sushi on 5. Eat at ... Read More
Just back from a 14 day cruise. I have sailed with Celebrity before so I knew what to expect. Stateroom attendant great. Blu restaurant service outstanding. Tuscany restaurant very good n- food and service. Skip Sushi on 5. Eat at Qsine at least once for experience. Buffet very good all-around. Entertainment mostly home runs; a couple of grand slams. Great cruise director. Most accessible and able captain of any cruise I have been on. He understands the business he is in and his staff/crew reflect his philosophy/worldview. Very nice ship - recently refurbished. Embarkation exceptionally good. Can't say there was anything that really stood out as exceptional, bc all was good. Maybe that the entertainment was much better than anticipated. My only complaint is they are chintzy on alcohol - and there is no good reason for that. Most drinks couldn't taste or feel any alcohol. And I know alcohol! Read Less
Sail Date October 2019
Great value I had a great time and would definitely do it again. The ports were well chosen, just the time at the ports could be longer. It was sometimes a little bit rushy. The food onboard is great, a final cake walk would be ... Read More
Great value I had a great time and would definitely do it again. The ports were well chosen, just the time at the ports could be longer. It was sometimes a little bit rushy. The food onboard is great, a final cake walk would be great, and thr prizes at the specialty restaurants are too high.the food there is great though. Overall, there is a good chance beeing again onboard NCL The staff is friendly, the entertainment was great and the bar tenders new their job well. However adding 20%on every single onboard service is unreasonable. Also the prices for excursions are far too high, you can make some excursions in half prize, if you do them by yourself. Both are things not related with the cruise, more likely with the policy of NCL. Freestylecruising is a good invention and makes the cruise enjoyable for everybody. Overall, well done and save sailings Read Less
Sail Date September 2019
We loved Oceania so we booked a trip from Iceland, through Greenland, Canada, and the coast, to New York. Plenty of headaches leaving and returning to the ship because of the tenders. Lots of ineptness by the staff. Plenty of "hurry ... Read More
We loved Oceania so we booked a trip from Iceland, through Greenland, Canada, and the coast, to New York. Plenty of headaches leaving and returning to the ship because of the tenders. Lots of ineptness by the staff. Plenty of "hurry up and wait." We arrived in Reykjavik at 6:30 a.m. and were taken to a hotel but first, we waited for an hour at the airport as the staff tried to find our names and cross them off separate lists. Sounds simple but each staff person (3) had to cross our name off of their own lists and thus caused a delay. Then, instead of waiting in the warmth of the airport, they sent us outside, temps in 40's, and made us wait for busses that arrived 30 minutes later. Next, we went to a hotel and waited in a conference room for four hours until they brought us to the ship. It would have been nice to drop us off in a shopping district but we all sat around waiting. When we got to the ship, we all waited outside in the rain in one long line. No cover. Poor start. We signed up for six excursions. They have you arrive in the Riviera lounge 15 minutes before the star of your tour. Twice we waited because of tender trouble. All four tenders were not operating. We sat in our seats for two hours. Those with private tours were screwed. When you stay in a port for 7-8 hours, such delays are inexcusable. In St. John, we arrived for our tour 90 minutes late. The highlight was returning to the ship in a heavy downpour. Lightning, hail, an inch of rainfall. The bus stopped and our tour guide said, "Please stay on the bus, the weather is bad but it will usually clear up in ten minutes." OK. I'll sit. An Oceania representative showed up and said we had to leave immediately because the tenders are waiting for us. All 40 of us, some with walkers and canes, made their way to the dock some 75 yards away, sloshing in an inch of water as lightning flashed above us. When we got to the dock, there were no tenders. NO TENDERS! She lied to us to get us off the bus so we could hurry up and wait. We all waited outside, under a roof, cold, wet and pissed, for a half hour until the tender arrived. It stopped raining in ten minutes. Thank god no one was struck by lightning. This was inexcusable and showed that Oceania had no concern for people's safety. The other thing we noticed is that, unlike other cruises, the wait staff didn't return and ask if you wanted refills of your beverages if you didn't have the alcoholic beverage package. I'm a water and iced tea drinker. The experience with the tenders has soured our view of returning to an Oceania cruise. It is one of the most expensive cruise lines and you shouldn't have mistakes like this. Read Less
Sail Date September 2019
We are in our mid fifties, very active, and chose this 23 day cruise because of the itinerary. It is a repositioning cruise, with 9 sea days. I was a bit nervous that I'd be bored during the sea days. In fact, I wish we'd had ... Read More
We are in our mid fifties, very active, and chose this 23 day cruise because of the itinerary. It is a repositioning cruise, with 9 sea days. I was a bit nervous that I'd be bored during the sea days. In fact, I wish we'd had more of them! The ship is beautiful. There are relaxing places to hide away, yet plenty of activities if you wish to be social. Make sure to do your research about the ship's facilities so you don't miss out on the many pleasures. So many people I spoke to had no idea the Nordic spa facilities existed - such a fabulous place and totally free of charge. Viking Orion caters for people who are intellectually curious, prefer reading books to gambling, and like a relaxed ambiance. The 7 lecturers on this cruise gave stimulating insights into geopolitics, nature, history, astronomy, art, and space travel. They made our sea days special. We particularly enjoyed Dr Jeffrey Hoffman, an ex NASA astronaut, who gave awe inspiring talks on his role with NASA, Hubble telescope, Mars exploration, and effects of space travel on the human body. Given that we were travelling the Pacific Ring of Fire, it might have been interesting to have had some talks about local Volcanoes, geology etc. Other daytime activities include Trivia ( great way to meet other people, we had several Trivia team Dinners), Bridge lessons, Dancing lessons, bean bag challenge, craft group, plus usual mini golf, shuffle board etc. The gym was well patronised. All the dining venues on the ship are excellent. The World Cafe is the buffet. It was occasionally crowded, but not like other ships. Sushi and crab legs are served in the evenings, but not on both sides of the buffet. Lots of variety, with some of the main restaurant items also turning up in the buffet ( not as prettily presented tho'). Breakfast was similar most days, but plenty of choice. Both speciality restaurants are free of charge. Although we were only able to make one reservation for each restaurant prior to the cruise, once you are on board you can basically go as many times as you wish, depending on availability. Booking through the cabin TV system is easy. Manfred's is Italian, with generous portions. Nobody minds if you have 2 starters, half portions of main courses ( steaks are large), or 3 desserts! Just ask. The Chefs table offers a 5 course degustation. The set menus change every 3 days. Portions are smaller, but still filling. We initially found the frequent details given by staff about the food and wine a bit fussy. Once you work out this restaurant is all about trying different flavours, textures, and seeing what works for you, then it becomes a food adventure. We went 5 times. The Restaurant offers plenty of choice, and is a great way to control food intake (unlike the buffet where you can easily scoff too much). Lots of tables for 2, or option to share with others. On sea days there were often themed lunches on the pool deck. My only complaint is that there is no food service between 2.30 - 4pm except for the Pool grill (or room service). This caused some lengthy waits at the pool grill when tours ended just after 2.30pm. Viking could consider opening Mamsens between these hours. We used the Fitness centre every other day. Its clean and spacious, with up to date equipment. The Pilates classes were very beneficial. Lily, our instructor, pushed us hard, and everyone kept coming back for more! Each Pilates session cost $10 . There are also Yoga and Aqua aerobics classes. The Nordic Spa was the quietest, most relaxing part of the ship. Incredible facilities - Steam room, snow grotto, Thalassotherapy pool, heated tile beds etc. Even a spin dryer to wring out your swimming costume. The Spa manager can give you a tour and show you how to use the facilities. You pay a fortune on other ships for this - here its free. Evening entertainment was varied. Our Cruise Director David, was extremely professional, with a great sense of humour. At least 6 guest entertainers were brought on board, each doing 2 shows. Ventriloquist, Don Bryan was a standout. The 4 Viking singers did 3 Musical Shows ( Abba, Beatle, and Motown). These shows are a medley of themed songs, and though very enthusiastically performed by the 4 talented singers, were not particularly entertaining ( however, lots of other guests loved the shows). The Viking Band were excellent, and when joined in Torshavn by vocalists Speedy and Kristelle, the party definitely started! The group assessed the demographic carefully, so a lot of 60's and 70s hits were played, along with some disco. The most modern hit was 'Uptown Funk'. The band really made a huge effort to please everybody - Thanks guys! The Pool Deck dance party was also well attended and fun. We purchased the Silver Spirits beverage package which was good value, especially with all the sea days. Bar staff were prompt, friendly, and willing to go the extra mile to get favourite drinks. Special mention to Ivan, for his wicked Gin cocktails. The staff have great customer service skills, even with those occasional guests who don't know how to say 'please' and 'Thank you'. Quality of service during the cruise was excellent. We did a mixture of included and optional tour excursions. The excursion Director gave realistic descriptions of the tours after the Port talks (these can also be watched on the room TV). Russia was more basic because of the remoteness of the area and because tourism is underdeveloped in the region visited. Everyone was given realistic expectations for remoter parts of Alaska and Russia ( and still some people whinged!) . The optional tour standouts for us were the "Alaskan Glaciers by helicopter' in Valdez, and Zip Lining in Ketchikan. Dutch Harbour had no organised tours, but turned out to be a hidden treasure. There were shuttle buses to town, stopping at a couple of small but fascinating museums. We learned about the Japanese bombing of Dutch harbour, and the terrible displacement of the Aleut people of the region. We then climbed Mt Ballyhoo and found the ruins of the WW2 defences, along with spectacular views. I would recommend Viking start grading their larger tours into fast, medium or slow walking groups. This works well on the river cruises, and allows for less able-bodied folks to mobilise safely, and for energetic passengers to see and do more. The cruise was excellent - look forward to sailing with Viking again, and would recommend this itinerary to those wanting a mixture of relaxation, education, and amazing scenery. Read Less
Sail Date August 2019
Let me start by saying that the actual ship is very nice and we had a nice trip. PROS: The cruise directors, Andrew & Andy, were really fun. The entertainment was very good. We enjoyed the various trivia games, there was a great ... Read More
Let me start by saying that the actual ship is very nice and we had a nice trip. PROS: The cruise directors, Andrew & Andy, were really fun. The entertainment was very good. We enjoyed the various trivia games, there was a great magician, awesome juggler, and very interesting high-tech lights\video\music act. The food was great in both formal dining room and buffet. They have great video screen at the pool that plays recent movies (that you can also view later in your cabin). There are fun "touch screens" on every floor where you can locate the people you are travelling with, see deck plans, the entertainment schedule, AND there is fun "explorer puzzle game" for the kids to play. There are 3 regular sized pools (one is private one for adults only near the spa), and one very small "kid's area pool", so there are different options. I think they make good use of the space and boat doesn't feel too large (or too small). Also, very "non pressure" from the staff. I've been on some cruises where they are always trying to sell you things, but this ship wasn't like that. Stops on our cruise were awesome. In particular I loved Quebec City, & Prince Edward Island. Halifax is nice, but a bit more of a bustling city. Sidney Nova Scotia is cute town but a "young port" so tour options (e.g. if want to go to the Alexander Graham Bell museum) are limited if you don't book ahead. You can't even really even find a taxi. - - - CONS: There are limited shore excursions and most of the good ones they sold out months before the cruise. (Not sure why they can't see the high demand and arrange for additional tours). It ended working out OK for us though because we found that for most ports you can find alternative tours outside of the port for cheaper than Princess charges. The EXCEPTION though is the port of Sydney, Nova Scotia. If you don't book something ahead won't be able to find trips on short. The "app" (where you can order drinks and see entertainment schedule seems to be a bit of a work in progress (didn't work very well for me). I could see upcoming events schedule but never could do anything else with it. There was mystery "high seas heist" ongoing game that we participated in, which was semi-fun but sloppily run and slightly confusing. There is "kids club" for area but for some reason it is closed from Noon-to-2PM so it didn't work out well for my wife and I when we wanted to do some of the things like the art auction on the boat, or trivia. Also, the staff in the area are not that friendly, and per my kids (so take with grain of salt) they had strictly regimented task for them to follow. (e.g. they couldn't just draw, read, play video games or Foosball when there was an activity like "t-shirt painting" going on. You have to do what group is doing while in kids club, at least if you are in the 7-to-11 year old section). Perhaps not the cruise line's fault but found the "exit port" in Brooklyn NY to be run horribly. A lot of confusion, and they routed people into different lines... allowed people to cut in the lines... and ultimately you could just walk out of the port if you wanted to (there was no security check or anything) so all the confusion wasn't really necessary if they were better organized. Lastly, bad ratings to our cabin (E514), mostly because it is located directly above the lounge where loud music is played most nights. Read Less
Sail Date August 2019
We arrived at Port Everglades, and check-in was only delayed because some of the local agents seemed to be still learning the whos, whats, wheres, whys, and hows of the Medallion system. Boarding had not quite started, but within 15 ... Read More
We arrived at Port Everglades, and check-in was only delayed because some of the local agents seemed to be still learning the whos, whats, wheres, whys, and hows of the Medallion system. Boarding had not quite started, but within 15 minutes or so, we were on the ship. Our cabin wasn't ready yet, but I dropped off our case of wine and carry-on bags before heading to the dining room for lunch. Our waiter strolled in about 10 minutes later....he had just returned to the ship after spending several months at home, and he wasn't in his groove yet. We were in vacation mode, and apparently, so was he, so we chuckled about it. We ended up eating in the main dining room only a couple of times, opting for the buffet, and specialty dining more often than not. Once at both Sabatini's and Planks BBQ, twice @ Steamers, and four times in the Crown Grill. Sabatini's: It's been at least 7 years since we've tried Sabatini's. The meal was excellent. Everthing was fresh, and tasty. My only complaint....it's a loud room, Lots of hard surfaces. They also sat 5 tables in our waiter's section within minutes of our arrival, including a party of 10, swamping the poor guy, but everyone stepped up to get things served as timely as possible. He thanked us for being patient. Hey, I'm on a boat, with my wife, and a killer bottle of Chianti. What's not to like!? Planks: Service was great, but the food was only so-so. But when it comes to BBQ, I'm a tough cookie, because I live in Georgia, and I'm surrounded by great BBQ. Steamers: We really enjoyed the view from the window while chowing down on great seafood. Add the crab legs and lobster! Not everyone likes certain things, so it was real easy to say, no clams, or no mussels. They gladly offered substitutions. The service was outstanding. Crown Grill: Excellent service. I'd always drop off my wine a few hours before our reservation, and it would be decanted, waiting for us when we'd arrive. I had the lamb chops twice , and they were cooked perfectly. My wife had with the filet each time. Only once, did she have to send it back for being under-cooked. It happens every once in a while, and they took care of it. The entire CG staff were kept busy all night. Princess would go broke if they had to pay these folks by the mile. Vines: We enjoyed 2 flights of wine, and the pricing was very reasonable. Service was perfect. MDR: We had dinner there once, and were seated in a section that didn't have a waiter. After a few minutes, the Maitre D' asked us who seated us there, and quickly found a waiter to serve us. He did a great job, even without the help of an assistant waiter, but we found ourselves missing the friendly faces of the servers on the Lido Deck. The Ship: They are keeping her up nicely, always busy working on something. They are dealing with a/c issues in both public areas and cabins. We needed someone to fix our a/c the first night at around 11:45pm. They adjusted everything, and it was ok for the most part, but not 100%. Fans were offered, we declined. Our cabin was R745, the very last inside on the starboard side, which we absolutely love due to it's location. Three steps up, and you're at the terrace pool. We liked to call it our own private balcony. We ate breakfast and lunch up there most of the time, and there's always someone willing to bring you a drink or take your plates away. Every member of the food & beverage team we encountered on the Lido Deck, were delightful. Service was excellent. The Crew: Everyone seemed to be in great spirits as they had just finished doing months of 7 day Caribbean sailings, and this was a big change for them. New ports, cooler temps, and a week off from dealing with a turnaround day. We rarely encountered any lines or delays going here or there, because we learned a long time ago, that the early bird gets the worm. We were usually off of the ship while most were just showing up for breakfast.We walked between 5-6 miles each day in port. In a stop like Charleston, it was nice to walk and see everything and be back on the ship before it was too hot. How do you avoid an hour long line to buy ferry tickets in NYC? You download their app, and buy your tickets on your phone. I realize that some folks were miserable on this cruise, while others, like us, hated to leave. It's all up to you how you want to spend your time. Do you spend the night complaining, or do you choose your battles wisely and roll with things. I'll give you an example, there's a special drink I like on the platinum/elite lounge menu, I'd order it every day, and it was consistently made wrong. Instead of sending it back each evening while my wife drank her cocktail, we'd joke about if they were going to make it correctly or not each time. They got it right only once. A miserable record, but great folly for us. Some people seemingly take comfort in berating the help, I witnessed some doozies on this sailing. I would never let folks talk to my employees that way. So....if you don't like standing in lines, go before or after everyone else does. Don't get angry at the Maitre D because it's your anniversary and you can't get a window table. If it's so important to you, make arrangements ahead of time. Plan ahead, so you can enjoy later. You're on a floating hotel in the middle of the ocean, if you can't somehow enjoy yourself, you deserve to be miserable. Read Less
Sail Date July 2019
Coming from Florida, this cruise was a good choice for us. We have easy access to Port Everglades and had the opportunity to enjoy cooler summer weather in New England and Canada. We have sailed with Princess many times and are Platinum. ... Read More
Coming from Florida, this cruise was a good choice for us. We have easy access to Port Everglades and had the opportunity to enjoy cooler summer weather in New England and Canada. We have sailed with Princess many times and are Platinum. The ship is pretty, the food is good, and the ports enjoyable. A downfall for some might be the entertainment. The peculiarly designed showroom fills up fast, and one needs to claim a seat almost an hour before a performance. We didn't bother going. Too much trouble. Because this was a new itinerary for employees in the excursion department, they were inexperienced and caused some chaos with crowds leaving the ship at various ports. At some of the ports, the walkways from the ship to the terminals were very long...one example was Charleston which was 5 stories down..and then up. Our balcony cabin was attractive with new carpeting. However there was some mold in the bathroom and a dirty bed skirt which was quickly replaced. We did have a wonderful 13 days on the Caribbean Princess. Vacations are what you make of them. Read Less
Sail Date July 2019
My wife and I are retired hoteliers/ restaurateurs from the UK so are not always the easiest to please as we tend to have too many opinions regarding hospitality! But having read some other very negative reviews from earlier recent ... Read More
My wife and I are retired hoteliers/ restaurateurs from the UK so are not always the easiest to please as we tend to have too many opinions regarding hospitality! But having read some other very negative reviews from earlier recent cruisers on Silver Wind we were concerned that we could be embarking on a nightmare experience. However having cruised the same ship previously a few years ago in South Africa we couldn’t readily equate these to our own positive memories . So we feel obliged to try to convey our own feelings regarding our voyage which bore little resemblance to some of these previously negative rantings. Yes that previous cruise was a warm weather one four years ago, but in a notoriously rough Indian Ocean (even in Summer) and this was to be mainly in November in northern Canada and the North Atlantic so we always knew it was going to be a cold and potentially rough trip, but you know that before you book and we couldn’t really understand how others had clearly failed to factor that into their own planning and were then blaming Silversea and expressing surprise at rough seas and missing ports. Surely these were always situations likely to happen so please don’t moan about the elements and blame the cruise line as there is clearly nothing that Silversea or indeed any other cruise lines can do about the weather! On boarding in Montreal all went as smoothly and seamlessly as normal with Silversea, and of course, no queues. We were pleased to be greeted in reception by a number of familiar personnel including Bar Manager, Newton, who we had met on previous cruises. Also Cruise Director, Colin Brown, who as someone else stated should be cloned, as he really is one of the best that we have encountered and this was our third cruise with him in charge. He looks after all the entertainment and enrichment programmes. These included two enrichment lecturers and a superb group of Voices of Silversea who were basically six professional singers, two operatic and four more general but all with their own individual talents. Additionally there was an onboard pianist and a Silversea trio who provided background entertainment throughout the ship. Two guest entertainers, a magician and a guitarist also came on board for a few days at different times to bolster the offering as this was a 16 day cruise. We felt they were both a bit underwhelming but that is probably because the Voices on this voyage were so good. Additionally Colin, who is a classically trained concert pianist, arranged a number of piano concerts in conjunction with the two opera singers and also performed some amazing classical duets with the onboard pianist, Olga, who was also outstanding. The crew in general were of the usual high Silversea standards. As ever mostly smiling and welcoming. Though I have to say that some of the restaurant staff (only a few to be fair) were not quite as friendly as we have experienced on other Silversea Cruises where they normally get your name quickly and address you by it from very early on, which is always impressive. Ever since the introduction of their iPad booking system a few years ago this standard seems to have fallen away somewhat unless they remind themselves by looking at your picture and name which they now get by entering your suite number into the iPad system. Maybe they were a bit tired after some seven weeks of cruising since they left London, most of which had been under some pretty appalling weather conditions! Our Suite Butler, Parveen from India, however, did an excellent job of looking after us throughout the voyage and was always on hand to attend to our every need, and our suite attendant Christine, from the Philippines, kept our suite immaculate throughout the voyage. Reception and Shore concierge staff were also very friendly and helpful and a great improvement on some we have experienced on other voyages. The hotel manager however was rarely seen by us out and about the ship and maybe that reflected on some of the staff performance? Captain Arma and the navigation bridge officers did a great job. They were all frequently seen around the ship and also kept us extremely well informed about weather conditions etc and, most memorably, carefully plotted a safe way around a huge storm that brewed up over the Gulf of St Lawrence by hugging the coast of Prince Edward Island and going very slowly for a couple of days to avoid the worst of the weather and keeping the ship as stable as possible. He kept all the passengers and crew fully informed at all times and despite a bit of rocking and rolling one evening the ship remained amazingly smooth, despite the gale blowing outside, and we never noticed any passengers confining themselves to their cabins with all the restaurants operating as busily as ever! He only once had to come onto the tannoy at 11pm on one evening to suggest that it was not a good idea to still be walking around the ship anymore! But it was reassuring that he was still on the bridge so late in the evening and in fact most everyone had gone to bed anyway and we actually had probably our best nights sleep so far being gently (or not) rocked into slumber. By the morning everything had calmed down and in the end that was really the only properly bumpy bit of this cruise. The storm did indeed mean us missing two ports of call but the first only for safety reasons as we had arrived and anchored, but it was a tender port and the Captain wasn’t convinced he could get everyone safely back to the ship, and the second because the local coastguard had closed the fairly narrow access channel…so the Captain had no option anyway. Talking to some of the crew it appeared that the ship had endured some pretty appalling weather all the way from London across to Iceland and then over to Canada for approx 7 weeks on the previous four or five cruises so, despite us being the last cruise out of the north for the winter, we actually probably had the best weather....so who knows? Just guess anyone should bear this more in mind if you choose such an itinerary in any year! Yes apparently the ship had had some sort of mechanical issue in Montreal a couple of cruises before our one that delayed departure by two or three days but to be fair to Silversea everyone on that one was reimbursed a third of their fare for that incident. Yes the ship is twenty three years old now and showing a bit of age externally but that will be sorted out when it dry docks shortly. The interior however was as clean and smart as ever with the public areas having been spruced up last year. Apparently the staterooms will be getting a “Muse-ification” refurbishment update during the upcoming dry dock in December. The suite bedrooms (or at least our one) actually seemed in pretty decent shape decor wise despite previous critical comments made on other CC Silver Wind reviews, though the TV system could certainly do with an update which is apparently happening with a more modern system being installed. For some reason it appears the update will not include the bathrooms which doesn’t make a lot of sense as the bathrooms are probably the weakest thing on Wind being rather on the small side with a rather small in length bath (not great if you are reasonably tall). However it does have an excellent power shower in addition to a hand shower, but it is one that you have to climb into the bath to use so not the easiest perhaps for some less mobile guests. We have also travelled twice on Silver Spirit in the past couple of years and have always particularly enjoyed that ship but mainly due to its larger size and thus the greater choice of dining options. Having said that Wind is half the size of Spirit and you benefit from a very cosy clubby atmosphere on board. We were on Wind for 16 days this time and didn’t really get bored with the Menus as they changed pretty much daily (every few days for La Terrazza) and the pool deck hot rocks grill, which we also love, was pretty much out as an option (even though it was still available with rugs and heat lamps) given the very cold weather in Canada and the northeast US. We actually got the chance to do a shipboard visit to see the newly stretched version of Silver Spirit when it came into Montreal a few days prior to our cruise on Wind and we really liked the updated decor and new restaurants that have now brought Spirit very much up to Muse standards. Anyway all in all it was an enjoyable and interesting cruise on Silver Wind and I would suggest others should quite simply ignore some of the earlier terrible reviews posted on cruise critic which in our mind really seem to have stemmed from experiencing some dreadfully bad weather rather than the ship itself! We would certainly be very happy to cruise on this ship again and can reassure others to go for it if they might be having any doubts. Read Less
Sail Date October 2018
We had gone on Princess in Jan, 2018 on the Panama Canal cruise and it was wonderful. We had a great mini-suite and the entertainment was great. Afternoon happy hour and music. This cruise which was classified an a club class upgrade was ... Read More
We had gone on Princess in Jan, 2018 on the Panama Canal cruise and it was wonderful. We had a great mini-suite and the entertainment was great. Afternoon happy hour and music. This cruise which was classified an a club class upgrade was the most disappointing cruise we have been on. We did not receive the upgrades per the website. The robe were old, thread bare and one size fits all a small. There was no way my husband and I could put them on. We asked our room steward and the front desk for new robes. Nothing. We were to have a dining table for 6-8 and we got a table for 2. When we tried to exchange they wanted us to go to anytime dining, which we rejected. The afternoon entertainment consisted of "senior citizen" board games. Music didn't start until dinner time and evening entertainment was lumped into about a 3 hour period. WRONG. Another factor there were over 100 new employees aboard and many untrained. Our dinner helper was a nightmare and our poor waiter had to pick up her slack. Not a good experience. The shore excursions were way overpriced for what we got. The cutbacks from January, 2018 to this cruise were alarming. I wonder if we want to do another cruise. Read Less
Sail Date October 2018
The itentary- fall foliage Cabin, they have even ran out of facial tissues, received a note, sorry we are out with a room of toilet tissue! Service - diamond +++, they have ran out of all white Zens, there is no Chardonnay. ... Read More
The itentary- fall foliage Cabin, they have even ran out of facial tissues, received a note, sorry we are out with a room of toilet tissue! Service - diamond +++, they have ran out of all white Zens, there is no Chardonnay. Entertainment, C-, guess they are using the money on the bigger ships. Dining, same menu every four days, and if you are in a section with Pinnacle or Suite, you will just have to wait!. The ship is well maintained, but who ever did the planning and ordering really messed up. Plus they have been doing this run for two months, so it should be history. The on ship activities are located in small venues, such as Triva in the Scooner Bar, people are sitting on the floors and they refuse to change to the larger lounge that is one flight up. There is nothing even scheduled in there. Read Less
Sail Date October 2018
As a Diamond Plus member with over 50 cruises of various cruiselines, this was by far the worse cruise I have ever taken. The good. Embarkation and disembarkation went smoothly except for someone taking my luggage instead of their own ... Read More
As a Diamond Plus member with over 50 cruises of various cruiselines, this was by far the worse cruise I have ever taken. The good. Embarkation and disembarkation went smoothly except for someone taking my luggage instead of their own to the airport. We both departed early, yet they got the jump on me and grabbed their bag. Port Everglades Royal Agent Maggie was excellent in confirming the passenger exited before me so we could confidently assume they took my bag which was similar. They eventually returned to the seaport when my bag was weighed at the airport. My cabin steward Richard on Deck 8 was excellent in keeping our cabin great, clean and attending to our needs and request. The bad: on Day 2 was supposed to take place at 4 pm per announcements made at 3:50 and Compass. It was cold and drizzling in Quebec City. Due to the delay of Royal excursions, while most of us stood either outside or inside (certainly not even enough seats for the elderly) for 45 minutes the emergency drill whistles did not go off until 4:30 and the muster did not end until 4:45. With 1300 elites on board, two of the four elevators to the Diamond and Suite lounges were inoperable the entire 13 night cruise, leaving most to have to walk up. While four contractors were visible on occasion working on the elevators, I mostly saw them in the Windjammer eating vs actually working. Needless to say there were not enough room or seats, even when the overflow were allowed into the Viking Crown. I did not see the Diamond Concierge until Day three, as he was out sick due to back pain for the first two days. The first two nights of the D event were by far the most disorganized. When he did return he was unable to book reservations for the times we wanted, although we tried on our own to book specialty reservations immediately when we embarked. He rarely left his desk and didn’t get up and chat with any passengers. Due to the cold weather and age of the average passenger, the ship seemed to be overly crowded as no one was on the pool deck and their did not seem to be enough seats in the interior. The Adventure Solarium is not covered so it too was too cold to attract passengers during its voyage. Finally when we reached warmer climate and the ability to use my balcony, I get a letter stating I may NOT use my balcony from 9-4 while docked in Port Canaveral while they varnish my balcony rail. So of two days I can sit out, one I can’t. They should have done it earlier in our cruise when it was too cold to sit out. During our Portland Lighthouse ship tour, we left late because the bus they sent did not know how to operate the wheelchair lift as we had a passenger who needed that service. The driver mentioned they only have a couple of these types of lifts and it was the first time he was using it. Again, everyone was held off the bus in the cold while they figured it out. I felt badly for the woman in the wheelchair as well. She only got off at one lighthouse. the food hardly changed from day to day in the Windjammer. Other than carving station, the offerings were the same. I will say I think Royal’s desserts were good. Giovanni’s menu was awful. It was small and how can an Italian restaurant not offer lasagna. Chops was no better. Actually the filet mignon was better in Giovannis. TV offerings were awful. Royal did not take the weather or audience into consideration. Showing two movies a day at least OUTSIDE where the weather was awful. I would have gone to a movie in the theater during the bad weather. We skipped Sydney and did not get an updated compass until 4 pm. Yet with bad weather, we witnessed their lifeguards mandated to stand in the cold empty swimming pools. I guess they lost some lawsuit, but it looked and was insane to make the lifeguards do this when there were no children in the pool and I believe only 7 onboard. I only saw two children and a poodle. Read Less
Sail Date October 2018
Ports of Call! Started in Quebec City and docked in Nova Scotia, Halifax, Portland, Boston and then to Florida. Our Cabin was situated near the elevator which was nice. The elevators however were horrendous. They were doing maintenance ... Read More
Ports of Call! Started in Quebec City and docked in Nova Scotia, Halifax, Portland, Boston and then to Florida. Our Cabin was situated near the elevator which was nice. The elevators however were horrendous. They were doing maintenance on 2 elevators which made it difficult but what made it frustrating was that the other elevators would bypass our floor with one or two people on them. This was a major gripe of just about all passengers. The staff was terrific. We had only one or two exceptions to that review. The Chops Grille was just okay. Giovanni's and Izumi were both fabulous. Exiting the ship at the ports of call could have gone better. In some instances we waited on long lines to get off. The shows were pretty amazing. RC dancers and ice shows were great. The Tenors of Las Vegas did a great job as did the pick pocket. Giovanni, the pianist was awesome...great entertainer...lots of fun. We took a tour to Peggy Cove and also to Kennebunkport. Both were fabulous. Very informative and picturesque. However, the daily activities were just so-so. Very repetitive. Coffee bar on 5 was good and had a nice variety of food. We chose anytime dining. It was mostly good. The Windjammer was okay. Desserts were the same for the most part and were just okay. The sweets in the Windjammer were the same every day. There were a few good things but probably not worth the calories. The one very positive thing was the staff. Most were eager to please and could not be more helpful. This was our first RC cruise. We will probably stick with Celebrity or chose another line in the future. Read Less
Sail Date October 2018
We loved this itinerary - 13 relaxing days along the eastern shores of Canada/New England to take in the fall foliage; however, Mother Nature had other plans! Needless to say, we were disappointed to learn that the ship would not be ... Read More
We loved this itinerary - 13 relaxing days along the eastern shores of Canada/New England to take in the fall foliage; however, Mother Nature had other plans! Needless to say, we were disappointed to learn that the ship would not be docking in Sydney, NS as planned and therefore, our Taste of the Cabot Trail excursion was cancelled. We had a few other disappointments - Royal rescheduled our booked and paid-for Bottomless champagne brunch and galley tour to a date that conflicted with another shore excursion so we had to cancel. Luckily we were reimbursed. I'd love to write about our experience at Chops Grill, but Royal again moved our reservation without informing us - so we missed it. Luckily I had printed our cruise planner itinerary because Royal staff insisted at first that the mistake was ours and therefore non-refundable. They apologized once they realized the mistake was indeed theirs! Despite these mishaps, we had a wonderful vacation! Our cabin was spacious and well laid out - never had an issue with space. The furnishings are showing some age, but that's to be expected. Our cabin steward, Mary, was terrific and so friendly! Our room was conveniently one floor below the Windjammer - and you'd never know it - we never heard any kitchen noise. I can't comment too much on the Windjammer - we hardly ate there. Our cruise was made up largely of older folks - no problem with that - but we learned they wake early which meant breakfast there was always busy and finding a table difficult. Do yourself a favour and head to the Dining Room on the 3rd floor - much more civilized! And speaking of the Dining Room, we chose to eat there every night and we were never disappointed. That's probably because our Wait-staff (Jose, Helga and Josue) were amazing - we looked forward to our dining experience. And we thoroughly enjoyed the meals - a lot of variety which meant we were never disappointed with our selections. Our belts are a little tighter then when we first arrived on board! Loved the Promenade - from the bar to the cafe and most especially Izumi! We signed up for a sushi-making class with Renni, Virgilio and chef Jefery and loved every minute of it - we had so much fun! That might have been, in part, due to the unlimited supply of sake! Shows and entertain were fun - we went skating, then watched the ice show (how the skaters put on an A+ performance on such limited ice space is beyond us)! Late night entertainment was great - especially Jimmy Hopper (a must-see show!). We loved our cruise, and there were so many people we didn't mention - including fellow travellers we met along the way, they all helped to make our cruise an enjoyable one! In fact, we loved cruising with Royal so much, we pre-booked a New Year's cruise for 2019-20! Can't wait to come back! Read Less
Sail Date October 2018
Joe and I love cruising. We have always been 'Loyal to Royal' and are Diamond Plus--not that it matters, except it is relevant to our experiences on this cruise. It started out well--the air connections the cruise line ... Read More
Joe and I love cruising. We have always been 'Loyal to Royal' and are Diamond Plus--not that it matters, except it is relevant to our experiences on this cruise. It started out well--the air connections the cruise line arranged worked out well, though they were time-comsuming. We got to the airport in Quebec City tired after 17 hours of traveling. We had asked RCI for an airport to hotel transport (their choice hotel) and were told none were available (18 months before the cruise.) When we got to the airport, there were Royal Caribbean representatives collecting people for transport to the hotel. They would not include us since we had no reservation with them. So we hit the taxi stand. We told the dispatcher there that we wanted to go to the Marriott Courtyard Hotel. He quoted us the price for going to downtown Quebec City. Since we knew no better, we said okay and he called a cab. The driver again asked us where we were going and we told him the Marriott Courtyard. He said 'Which One?', and we were stymied. We thought there was only one, and had no address for it. He claimed there were two and took us to the one downtown. Well, the one downtown was NOT a Courtyard, and was twice the fare it would have cost to get to the 'Courtyard'. So we had to call another cab and pay another fare. Grrrrrr. Checkin the next day was less than perfect--no priority boarding, long lines, and at least one less than friendly cattle herder. However, room was good, dining and wait staff were good, and room attendant was good. Now we get to the really rude awakening: Happy Hour-4:30pm-8pm. This spring we had sailed on the Brilliance on a repositioning cruise from Tampa to Amsterdam. They, like Adventure on this cruise, had a HUGE percentage of Diamond and above cruisers (who but us old geezers and rich whippersnappers have the time for a repositioning cruise?) Unlike Adventure, they had prepared for it. The staff on Brilliance turned their largest 'ballroom' area into a diamond lounge, with a different theme and entertainment every night. We were happy, and the non-diamond passengers were happy because the other bars weren't packed with us monopolizing them for drinks off our allotted 3 a night. Everyone had a relaxing, pleasant voyage. In contrast, on Adventure the 43-seat diamond lounge was FULL from breakfast through 8 pm. The Viking Crown was almost as bad. If you weren't in a seat there by 2:30 pm, you could forget Happy Hour. For us, it isn't just about drinks. This is our socializing time. We enjoy talking to other couples. The ones we meet at Happy Hour have experiences similar to ours. It is easy to start a conversation and one thing leads to another--we have had some really good times in the Diamond Lounge on other cruises, including on Adventure. Sometimes the free drinks we get are Cokes--we're too old for sustained booze. Unlike Brilliance, this time the experience on Adventure was more like Mayhem. It was packed. If you got there at 2:30 so you actually had a seat, it was hard to carry on a conversation with all the people standing around your chair waiting for you to vacate it. The crew appeared powerless to change anything. Their 'fix' for 13 nights of mayhem was a final night show and buffet--both of which were so crowded you couldn't see the show or get to the buffet. Adventure and RCI, you need to do better--MUCH better! Now for the good stuff! The absolute best part of the cruise was the carriage ride in Acadia National Park. After a whole lot of rain and cold, we lucked out and got sunshine and mild temps for our excursion. The draft horses that pulled our 8-passenger wagon were Moses and Molly. It was an hour of absolutely gorgeous fall colors, trees, a driver who carried on a leisurely and intelligent commentary--more like a conversation--with us, stops to watch deer, and just a wonderful time enjoying the world we're blessed with. It was one of those experiences I'll have a hard time ever repeating. Take a look at the picture I'm attaching and you'll get some idea of what I mean. The other really good excursion was to the Anne of Green Gables House. If you've read any of Maude Montgomery's books, you'll really enjoy this one. If you haven't--at least take the walking trails. They are really worth doing. When we were there, it was a slow, dripping rain. We went through the house first. Best thing there was seeing the cupboard where 'the raspberry cordial' was kept. You have to read the book to appreciate it. After heading outside, we took the 'Lover's Leap' path. It was beautiful, and brought back memories of Montgomery's descriptions of where the children played. There were trees, a brook, a bridge across it, and steps leading upward. Definitely a fun adventure. Well, by this time we were soaked, our time to meet the bus was near, and although I wanted to do the other path, I had to go. Hope there's a next time! I'll try to add the picture I took on the path to my uploads. Adventure is a good ship. She has some really good folks in her crew. This was our fourth cruise on her and we enjoyed them all. Captain Szynkarczuk appeared to be very professional, and concerned only with the operation and command of his vessel--a very good thing, considering we had some stormy weather on the cruise, an unscheduled return to port for medical reasons, and some ticklish navigational situations. My impression is that he is a bit uncomfortable around passengers. He could stand to unbend just a bit. We're really not a bad lot. If you haven't taken this cruise, do it. I'm sure RCI will fix the Diamond Lounge problem, and all the Canadian and New England ports are well worth it. I just may go again myself. I want to walk that other path on PEI and take the longer carriage ride at Acadia. See you onboard! Read Less
Sail Date October 2018
Horrible management on this sailing. MDR people and cabin steward were great but there was a total lack of concern by everyone else. Missed a port due to bad weather, cold, rain. They think it's a wonderful thing to show movies ... Read More
Horrible management on this sailing. MDR people and cabin steward were great but there was a total lack of concern by everyone else. Missed a port due to bad weather, cold, rain. They think it's a wonderful thing to show movies outside. What happened to streaming in rooms considering the weather! Large ship but other than trivia, not much else going on. Even the solarium wasn't covered. The evening reception was wall to wall people. Claimed they couldn't put in a larger venue because they promised the space to Park West!! During that time, the imperial loung was vacant!! In the meantime, no monitoring of who belongs in the evening reception other than,someone look quickly at you sea pass card going into the diamond lounge. The m ale shift bar, nobody the ked. Of course you could haced easily given your card to anybody. Who would have known? Suffice it to say, many NON Diamond on up passengers were able to benefit from the free drinks etc. from 4:30 to 8. To add insult to injury, we wanted to disembark in Canaveral 1 day early and planned it prior to sailing. Told $65 to do that. Challenged it with Miami, no luck. Found out that passengers that decided to get off earlier while onboard the cruise, NO CHARGE!!! Not rumor. Guest relations verified it and said we had to discuss with Miami. Used to be, as they say, loyal to Royal". Now the million dollar question, WHY? There were so many disgusted passengers on this cruise so I know this is not an isolated case, sadly. We are diamond plus, but with this treatment, are the perks worth it? Read Less
Sail Date October 2018
Although the weather was not the best, this cruise offered a very interesting and fun itinerary including Canadian, New England and, finally, Florida ports. They did a good job of both embarkation and disembarkation, especially considering ... Read More
Although the weather was not the best, this cruise offered a very interesting and fun itinerary including Canadian, New England and, finally, Florida ports. They did a good job of both embarkation and disembarkation, especially considering the large number of passengers boarding at the small terminal in Quebec City. The ship is in good shape, and qualifies as not too big and not too small. The food and service in the Main Dining Room is the best we’ve had in years—waiters were attentive always and actually did some of the “old fashioned” things like pull out the lady’s chair and spread your cloth napkin! The food and service in the buffet Windjammer also was good, both at lunch and breakfast, with many food choices. There were some very good, original performers in the Lyric Theatre on several nights—unfortunately, the performance times kept changing from night to night and we missed some shows because showtime cut into dinner time. The Schooner Lounge is a good place for the usual sing-along music, and was packed every night. But the ship could definitely upgrade the live music in the lounges, and increase the amount of time the singers and musicians play. Several of the lounges also need improved drink service. Also, there were no enrichment talks related to the interesting ports we visited—we especially missed this since the poor weather precluded everyone from spending very much time on the outside deck so there was little to do. Lastly, our cabin was very good (spacious balcony)—attendants kept everything tip top. Only complaint is that RCCL no longer provides bathrobes. Read Less
Sail Date October 2018
We choose this cruise for the northeast ports of call. This was a repositioning cruise from Quebec City to Fort Lauderdale. We booked a Panoramic Oceanview cabin which we just loved. When first booked I tried to check reviews for our cabin ... Read More
We choose this cruise for the northeast ports of call. This was a repositioning cruise from Quebec City to Fort Lauderdale. We booked a Panoramic Oceanview cabin which we just loved. When first booked I tried to check reviews for our cabin on Cruise Critic but was advised there are no staterooms on deck 12. Got a bit worried about that bit of news. The addition of staterooms on deck 12 began last year in dry dock but was cut short due to hurricane. Construction was completed in February of this year. Very large room with ample drawer and closet space. Weather was cold and windy, but that was to be expected because of the time of year. Did not have warm weather until day 11 off the Florida coast. Had most of our meals in Windjammer and this was better than expected for a buffet. I highly recommend the Panorama Oceanview stateroom. I do not know how many more of the RCL ships are being outfitted with these additions but I think it was a great idea. The wall to wall floor to ceiling window gives all the view of a balcony without the heat, cold, wind, rain and smoke. Embarkation in Quebec City was a bit slow and the lines were long, but I would do this cruise again, after doing all of the other cruises I have in my bucket list. Read Less
Sail Date October 2018
As a frequent cruiser, I have maintained that Royal was my favorite line. Not so after this trip.The balcony room that I had, had a thermostat that did not work, toilet that never would flush without manual assistance, and mattress and ... Read More
As a frequent cruiser, I have maintained that Royal was my favorite line. Not so after this trip.The balcony room that I had, had a thermostat that did not work, toilet that never would flush without manual assistance, and mattress and pillows that were so hard that some cruisers purchased "egg crates" is Quebec City to improve the condition . I repeatedly had to request tissues and toilet paper. Also, there was an adjoining room that made it impossible to block out light and conversations and wake up calls were audible. Also, two of the main elevators were inoperable for the entire trip. The entire ship was without limes, raisins, Pino Grigio, Jack Daniels and paper bar napkins for the last eight days of the cruise even though we had harbored in Portland and Boston. Exiting the ship in Saint John and Bar Harbor was very poorly organized and time consuming. On board I expresssed my concerns to front desk personnel and was told that it was as it was and there was nothing to be done. Upon return, I sent a letter defining my concerns to Mr. Bayley, CEO of Royal, and in a response from a member of the Executive staff, again, none of my concerns were discussed.I was offerred a $50.00 OBC on a future cruise within the next year. With such a dismissal, do they really expect I would cruise with Royal again when there are so many options. Read Less
Sail Date October 2018
The embarkation process was smooth. The ship is very run down and in need of serious refurbishing. Had problems with the HVAC the entire cruise. The food was mediocre, limited in choices and rarely hot. There was little enrichment on ... Read More
The embarkation process was smooth. The ship is very run down and in need of serious refurbishing. Had problems with the HVAC the entire cruise. The food was mediocre, limited in choices and rarely hot. There was little enrichment on sea days unless you consider a sales pitch as enrichment. America's Test Kitchen was like a 7th grade home ec class. There was a very old demographic. The decor in some of the public areas was distasteful. Some of the entertainment was terrific...the comedian and the BBC presentation were wonderful. Entertainment on the lounges was good, not great. The staff was great and always upbeat and helpful!! We did private tours rather than the ship's tours....more economical and we could decide exactly what we wanted. The Canadian ports were very good except for Sydney, NS where there was not much to see or do. Disembarkation was very fast and went well. Read Less
Sail Date October 2018

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