Crystal was our first choice of cruise line before Covid, and in fact, we were on Crystal Symphony when Covid stopped us from landing in many ports before finally ending up in Singapore. Even during that experience waiting to find out when and where we could disembark, Crystal staff all the way up to the Captain kept us up to date with the news and port prospects. Crystal Symphony was the most ...
Dear Peter and Therese,
Welcome back to Crystal! We are thrilled to hear that your experience on Serenity was a wonderful one.
We deeply appreciate your trust in choosing to sail again...
We were hoping to get an advanced fall foliage tour. Unfortunately, the weather was uncooperative, but that's the chance you take when you book an autumn cruise. There were some beautiful patches of color, but it rained nearly every day and the temperature never reached 60 degrees until the last day or two. Lesson learned. The cruise departed from Montreal. We flew in the day before hoping to ...
I chose this cruise as a way to spend time with my sister, who typically takes less active vacations than my husband and I. Full disclosure, we are used to smaller ships that manage their own shore excursions, have clear pricing, do not nickel and dime passengers for drinks, or tack on a "gratuity" at the end of the trip in the amount of $400 for unspecified goods or services. The average age of ...
We chose this particular cruise because of the itinerary - the line was secondary but intriguing as we had never sailed on Silversea before.
This was our first time cruising with the Silversea cruise line. It is the luxury side of the Royal Caribbean family of cruise lines. Prior to this we had one other encounter with another luxury cruise line - Regent - and for the most part Silversea ...
We wanted to see the fall foliage and get back to sailing on Crystal. The cruise exceeded our expectations. The ship has been updated and was in great shape. Our Junior Penthouse was comfortable, well-appointed and filled with every luxury we wanted. The service on Serenity was top-notch. From the moment we boarded the ship we felt like were home. The embarkation was smooth and seamless. We ...
Dear Brennand,
Welcome back to Crystal. We are thrilled to hear that your experience on Serenity was an exceptional one! Our unique offerings onboard are curated for the most discerning...
Way over priced for quality of cruise experience. The main cruise director was at best annoying, at worst rude, impatient, unsympathetic. We were specifically told lunch would be offered to accommodate a late excursion only to find the DR closed. Fortunately, we were in port and could walk into a local restaurant that day. Daily excursions are listed as being included in the cruise fare but ...
I liked the idea of going on a Cunard ship and I wanted to stay in the US instead of flights over and back to Europe. One of my travel companions had been on a Cunard and raved about it. I wanted the luxury, exceptional good service, a real ship and the timing and price were acceptable.
From the moment I got to my cabin, I was disappointed in the the rust along the edge inside the porthole/ ...
This cruise was the most wonderful experience! I loved every minute of it. From the luxurious linen in our gorgeous suite to the five star meals we enjoyed, the world class entertainment and interesting lectures this was an experience to treasure. We also enjoyed the workout room, ballroom dancing, lovely library, golf lessons and our daily soak in the hot tub. The excursions were interesting as ...
Dear Guest,
We are thrilled to hear that your experience on Serenity was a wonderful one!
We deeply appreciate your trust in choosing to sail with Crystal. Our unique offerings onboard are...
I chose this cruise because I’ve wanted to do a leaf cruise and we were on Insignia last December 2022/January 2023 (Panama Canal) and it was excellent. We had every expectation that this cruise would be the same. Sadly it was not. Specifically the food in the Grand Dining Room was not good. The menus were terrible and the descriptions lacking or incorrect. I have never had to resort to the always ...
The weather played havoc with our cruise and while I understand that no-one can control that, I'm not sure that the best decisions were always made. We missed a day in Bordeaux and Tangier - both highlights of the cruise. We had 4 sea days instead of one, although we were compensated with a future cruise credit.
Embarkation during a storm was a disaster. We had to drop untagged luggage at one ...