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2 Buenos Aires to Europe - Western Mediterranean Cruise Reviews

We took the ship in Buenos Aires, we left late, next day we arrived to Montevideo, we left late again, one of the persons at our table said, there is something strange, the ship is too slow. Next day we were informed that the turbine of ... Read More
We took the ship in Buenos Aires, we left late, next day we arrived to Montevideo, we left late again, one of the persons at our table said, there is something strange, the ship is too slow. Next day we were informed that the turbine of one side was working in bad conditions, the reason we were late, and left late from every pier. They informed us that we were going to skip the Falkland Islands. This problem was that this was not informed to the passengers when it should have been informed, they did it only when we all were on sea, and no passenger was coming on board or could leave. This preexisting problem which was not disclosed to boarding passengers so no option was given to us to sail or not, we were forced to accept the itinerary changes they made, once we were already sailing. People, as we did, took only the cruise to go the the Falkland Islands, no other reason, and we didn't make it there. The Captain didn't appear to give an welcome to the tables and really he didn't care much if we were happy with the decision or not, then he communicated that we were going to receive as a compensation US$ 75 per person, which is an insult, because it doesn't even cover the tips which are "voluntary" so they say, and cost 150U$ per person as minimum. The other claim is that the amount, we received didn't even pay for the fuel for the ship till the Falkland Islands, or permission to disembark, and lets not speak about the days we had to stay on board with no disembarkation which were quite boring. Additionally I would like to express our disappointment on the lack of translation for spanish speaking passengers, and other languages too, as Portuguese , French, German etc, in a cruise of such quality its not possible that one part of passengers doesn't understand what the shows are about, no translation in movies, any possible entertainment was only designed for Americans, we were traveling through South America, and with a group of South American people and of spanish language like Mexicans, Spanish etc., you should at least be prepared to give these passengers who paid the same as the others the same attention as the english speaking ones. I hope this complain will make think, the people of the Celebrity Cruises to prepare better next time, their cruises, not only food is poor, also entertainment, and some people who are there to serve the passengers, as the people of the camera shops, Spa and hairdresser are not polite at all. I would be thankful if you publish this letter, so the people of the Cruise line will be able to do something about it, because its not the first time that this line leaves passengers unhappy, or leave them in the middle of a cruise in any port, because of a problem on their ships. Thanks and best regards Elsa Perlmann Read Less
Sail Date February 2004
Departed Buenos Aires enroute to Santiago as a member of GCT group. Cabin size and storage capacity were excellent, but only single beds that could not be combined into a double. Bed mattresses were very tired. Cabin had nice size window, ... Read More
Departed Buenos Aires enroute to Santiago as a member of GCT group. Cabin size and storage capacity were excellent, but only single beds that could not be combined into a double. Bed mattresses were very tired. Cabin had nice size window, but so dirty it was hard to see out. Liked open seating, free style dining in main dining room. Best seats were for parties of four on sides of room. More quiet, and service seemed better. Tried each of specialty restaurants. ChopStix, Asian, had static menu and food not too good. Best thing about Italian restaurant was location on top deck - pasta was so-so. Pasta always an option in main dining room. Le Bistro was extra cost, and food was very good, but service was not. Yacht Club buffet food was good, but not enough seating, so very crowded. Ate most ship meals in main Seven Seas room. Since NCL had put in specialty restaurants during last remodel, public space was very limited in rest of ship. New workout room was excellent, however, and had great view. Shore excursions offered thru ship were too expensive. Made own arrangements in Ushuaia and Punta Arenas with excellent results. Also did Puerto Madryn on our own. Went to EcoCenter, which was excellent, and highly recommend it. City tours in Buenos Aires and Santiago were included with Grand Circle, and very good. Did Senor Tango show in Buenos Aires, and highly recommend that. Excellent dinner and show at less cost than thru Grand Circle. Had excellent weather and, mostly, calm seas throughout trip. Did not get much info from bridge during cruise - basic, once-a-day announcement. Would have liked more, especially when cruising fjords and glaciers. Scenery was spectacular, much better than we had anticipated. Others said it was better than Alaska or Norway. Overall, ship was just what we expected for price (like Celebrity ships much better), but scenery and ports of call greatly exceeded our expectations. Read Less
Sail Date January 2004

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