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3 Helpful Votes
Sail Date: February 2018
My wife and I wanted to visit South America and this cruise matched up well. This is our fourth cruise on Silversea and we'd rate it as our best. We ate at La Terraza, Indochine, Atlantides, and the Grill and found all of them to be ... Read More
My wife and I wanted to visit South America and this cruise matched up well. This is our fourth cruise on Silversea and we'd rate it as our best. We ate at La Terraza, Indochine, Atlantides, and the Grill and found all of them to be superb in both quality and service. Our room was very comfortable and our butler provided service that was above and beyond excellent. The attention to detail from the entire staff was outstanding. The Silver Muse is a new ship and we'd rate it as the best we've been on with Silversea. Entertainment was good and a special compliment goes to the fitness director. I took her classes in Pilates, Yoga, and Abs and she did a terrific job with all three. Shore excursions were enjoyable with knowledgeable guides. Only complaints involve other agencies used by Silversea. Travel Document Services, the suggested vendor for our Brazilian visas did a horrible job. Despite having our passports a full 6 months before the cruise, they only got our visas back to us the week before we left. This was after many unanswered phone calls and e-mails. Also, checkout at the Park Tower Hotel in Buenos Aires was a mess. Long lines with only a few people at the desks when everyone was checking out to head to the Muse made for a less than pleasurable experience, although the hotel itself was fine. Silversea is expensive but worth it. We'll be on another Silversea cruise in the future. Read Less
1 Helpful Vote
Sail Date: February 2018
The route seemed perfect to us: A few nights in Buenos Aires before the cruise, a few nights after in Rio and some great places in-between: we knew this was for us! And in fact most of it was wonderful, especially Punta del Este (grab a ... Read More
The route seemed perfect to us: A few nights in Buenos Aires before the cruise, a few nights after in Rio and some great places in-between: we knew this was for us! And in fact most of it was wonderful, especially Punta del Este (grab a taxi to Bikini Beach), a day in the Pampas on a lovely farm, the un-touristy destination of Montevideo, the final Carnival parade at the Sambódromo, Rio in general (do yourself a favour, stay at the Copacabana Palace, breakfast, pool scene, concierge team, drivers... all great!) And how about the boat? Well... this was only our second cruise. The first one was Christmas 2016 on the Regent Explorer in the Caribbean. We loved that boat a lot. It's new, it's fresh, maybe even glamorous. Compared to that the Silver Muse (which is even younger) looks very, very beige, Low ceilings everywhere, art that wouldn't look out of place at McDonald's (trust us, we are collectors). Compared to the other Silversea boats it may be a step up (dark brown...), but it's still decidedly bland. I know, some people don't care too much about the looks, but I think it sets the tone, it's what you perceive all the time. Of course, we loved many things: - good spa for a boat (the two of us just payed 169 for a 10 day upgrade to the private spa area which was empty most of the time, definitely worth it!) - a great acupuncturist from Japan - some nice on board activities (Portugueses classes were useful and fun) - even though the average age is very high (we are 42 and 49 and felt like one of the youngest couples; most people are in their 60/70/80s; two kids on all of the boat...): a lot of very open-minded people, I think we got to meet at least fifty people with whom we talked sometimes only ten minutes, sometimes several hours) - some nice amenities in our room category: free internet (worked pretty good and fast everywhere; by the way, I didn't notice any questionable content restrictions, different from Regent); free laundry (almost strange to leave the boat without dirty laundry!) I would say the biggest problem apart from the looks of the boat is the food. We ate everywhere - we are avid and adventurous eaters, even omnivores :-) The only things we really liked were (imagine that!) the pizza, ice cream, some pseudo-healthy breakfast options, the two restaurants where you have to pay extra (Kaiseki and La Dame - the latter is very difficult to get in though as it seats only 30 of the 600 passengers). Terraza was okay, the rest is sometimes more like a joke. It's kid's food. They warn you about "spicy" in Indochine when it's the (no offense intended) Mid Western senior's residency version of Asian food. Nothing local on the boat in general (not even drinks, no beer, no sodas, no nothing), everything is deep-frozen and bought in advance at some mediocre international "cruise specialist". The best food we had definitely off the boat, even if it was just in a sleepy Brazilian seaside resort or in a market hall in the port of Montevideo). Don't forget all this is combined with a ridiculous rigour when it comes to dress code that is even less flexible for men. No, eating is not a fun activity on this boat (and of course it should and could be, especially when you pay 20,000 Euros for ten days on the boat). What else? You can't change money on the boat which is quite unpractical when you visit several countries (and who brings Uruguayan pesos from back home?). The entertainment system works fast and efficient, the movie selection is 99% mainstream and uninspired. Quite sad: A cruise director with a mostly condescending manner. Why does somebody like this work in the hospitality industry? No, we probably would never sail again with Silversea. But then again we don't become regular customers very easily. Chose a nice route and go with them once. Then move on :-) And remember: Always concentrate on the positive, you can have a great holiday even when there are a lot of shortcomings. (Did we mention we can't wait for the premiere of Ritz Carlton cruises?) Read Less
Silver Muse Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 4.5 3.6
Entertainment 4.0 3.4
Public Rooms 4.5 4.3
Fitness Recreation 4.0 3.7
Family 3.5 3.7
Shore Excursion 3.5 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.5

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