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2 Princess Emerald Princess Cruise Reviews for Senior Cruises to South America from Buenos Aires

Last thing on our bucket list after travelling for 49 years.. First time to do Argentina, Uruguay, Chile, Peru and Nicaragua. Unfortunately on this cruise we had too many things on board that we have become accustomed to on our ... Read More
Last thing on our bucket list after travelling for 49 years.. First time to do Argentina, Uruguay, Chile, Peru and Nicaragua. Unfortunately on this cruise we had too many things on board that we have become accustomed to on our previous 30 day cruises that have now been removed or declined in quality. I certainly hope that Princess will read and react to my post cruise survey, where I tried to tell them what had gone wrong and also what they had done right.. On the positive side, all of the staff did an excellent job in everything before the cruise and on embarkation. 99.9% of the ship staff, from the Captain to Maintenance, did an excellent job and I laud them for their efforts and performance. However, on the negative side, Princess has removed their "happy hour" at 4:00 pm and 10:00 pm, you must get into the Princess Theatre at least 45 minutes prior to early show time to get a seat together, the dinner menu repeats after the first 15 day segment of the cruise, food flavour and taste in the anytime dining room has deteriorated, at dinner we were presented with Cornish hen when we had ordered pheasant (when they thought we would not know the difference), I did not receive a call back from the Cruise Director after a written complaint regarding an insulting entertainer that I had presented to the desk, guest entertainers ranged from spectacular to terrible. To add to this poor experience some stupid, selfish souls came on board with coughs and colds, and despite several hints from the staff regarding hygiene, by the time the cruise was over I would say 50% of the ship was sick. Most coughing and sneezing. We were both sick so we had to miss out on playing bridge on sea days and could not share a table at dinner so as not to spread the virus any more. No, I there was not any talk about Norwalk. To cap it all off, US Immigration at Los Angeles was terrible. We were scheduled off the ship at 8:15 am. We finally cleared immigration at 10:45 am. Fortunately we did not have anearly flight to catch or we would likely have missed it - Note NOT Princess fault. Read Less
Sail Date February 2018
We are a retired couple traveling on our 13th cruise since 2011, with 60 days on Princess and multiple cruises on 4 other lines. We enjoyed the itinerary even more than we anticipated and the staff was attentive and provided very good ... Read More
We are a retired couple traveling on our 13th cruise since 2011, with 60 days on Princess and multiple cruises on 4 other lines. We enjoyed the itinerary even more than we anticipated and the staff was attentive and provided very good service, but I think the Emerald is showing it's age. There were water, communication system and anchor problems although all were fixed pretty quickly. The food was consistently good, but never fabulous, even in the Crown Grill. The beef and fish dishes changed names and presentation, but tasted pretty much the same from dish to dish. We saw one performance in the theater the first night-- a guest show from Buenos Aires-- but it was terrible. We never went back to the theater though we have enjoyed the Princess singers and dancers in the past. Cecelia and Fernando, the Tango dancers in the piazza, were fabulous. Both Julio Delgado, the destination lecturer,and Angela Kelly, the enrichment lecturer, did a great job. Their information added great value to our cruise--something we have enjoyed on all our Princess cruises. We also like the complimentary Princess-at-Sea Wi-Fi system for keeping in touch with one another and having the daily schedule on our phones. Read Less
Sail Date January 2018
Emerald Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.0 4.2
Value For Money 4.5 3.8
Rates 4.0 4.0

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