20 Buenos Aires Princess Crown Princess Cruise Reviews

We chose this cruise on the basis of itinerary and were not disappointed. We embarked in Buenos Aires and disembarked in Port Everglades. Both went very smoothly and quickly but we have Global Entry with let us pass the mass of people ... Read More
We chose this cruise on the basis of itinerary and were not disappointed. We embarked in Buenos Aires and disembarked in Port Everglades. Both went very smoothly and quickly but we have Global Entry with let us pass the mass of people waiting to clear immigration. Be sure to have your card as they don't have a fingerprint reader. We ate every dinner and most breakfasts in the MDR and found the food to be quite good. Some days we used room service when we had to leave the ship for an excursion early. The food was prompt but the menu very limited. The food was always on time and the order was correct. We did go to a few production shows server of which we had seen before and enjoyed them. The onboard service was excellent and we had the greatest room steward we have ever had. He did a superb job of keeping our room clean. Read Less
Sail Date March 2017
We have been on this ship several times in the last couple years. The ship is ok-not our favorite. Had some great crew members take care of this time on the ship. The crew in Crooner's Bar was awesome(especially Vish). Carmine in ... Read More
We have been on this ship several times in the last couple years. The ship is ok-not our favorite. Had some great crew members take care of this time on the ship. The crew in Crooner's Bar was awesome(especially Vish). Carmine in Vines was awesome as well. We only did one tour with the ship. Most of the time we like to explore ports on our own. The entertainment was good --some just ok but some was really good. We picked this cruise due to the itinerary. We had wonderful 2 days in Rio--what an amazing area. We had 4 new ports in the Caribbean that were fun. Would have preferred to skip Salvador--way too many people stealing. Though we did have a nice meal in a little café as we walked through town. Loved that part way thru cruise Static Band came on board---we had seen them last year on this same ship--love the music they play. Read Less
Sail Date March 2017
was thrilled with Princess on this one. I've done them many times and, probably give them another chance but, this cruise ship really need to go into dry dock to be redone. Bed were poor and, the condition of ship wasn't in great ... Read More
was thrilled with Princess on this one. I've done them many times and, probably give them another chance but, this cruise ship really need to go into dry dock to be redone. Bed were poor and, the condition of ship wasn't in great shape. We had to wait for 2 hours to disembark the ship in Rio because of immigration which was terrible people standing and, waiting in line for hours . On the other hand the food was the best I ever had on Princess but, they ran out of banana's and, Lemonade and, cream for the coffee in the main dinning room. Also the servers weren't as good as I remember them to be. You had to look for them breakfast in the Horizon Dinning room never a place to sit there either had to walk around for ten minutes until I found a table Enterainment was also no great and Salvador was a pit . We got off the ship and, got right back on. They really could of done a better stop then that. Every time I stepped off the bed there was a soft spot in the carpet that felt like I was sinking ship is really in bad shade. Read Less
Sail Date March 2017
Enjoy quiet days at sea and the cruise visited some Caribbean island new to us. Itinerary up the Brazilian coast was interesting and included many days at sea. Good fellow passengers being a healthy mix - lots of British, Australians ... Read More
Enjoy quiet days at sea and the cruise visited some Caribbean island new to us. Itinerary up the Brazilian coast was interesting and included many days at sea. Good fellow passengers being a healthy mix - lots of British, Australians and Canadians. The crew were, as always it seems, excellent, cheerful, friendly and always willing to help. Entertainment was quite good overall. The destinations speaker was excellent, humorous and informative. There was no other speaker/s which left a gap. Our cabin near the center of the ship had a marked vibration on some days and sometimes even in port! On the negative side, (1) the ship is tired as noted by several other passengers - the cabin was tired, etc. (2) Appears they were running inventory down - example: poor wine selection resulted in complaints we were told so no wine package - go figure, poor selection so higher prices!! (3) Prices - seems everything is now more expensive - example $13:50 per day gratuities - heard several passengers say they had decided to decline the charge - sad for the staff. (4) the main theater is too small - to get a seat for early show required arriving half an hour early - recommend three (shorter) shows each evening - one before dinner for the late sitting? Princess standards seem to be slipping and meanwhile onboard prices are up and sales activity sometimes seems to take priority. This may have improved the CCL share price and profitability but not the enjoyment of the cruise. Read Less
Sail Date March 2017
We chose this cruise based on the itinerary and a long history with Princess. This ship really needs to be dry docked for R&R (remove and replace) things like, beds, toilets, carpets, railings and a few modern updates. Our Caribe ... Read More
We chose this cruise based on the itinerary and a long history with Princess. This ship really needs to be dry docked for R&R (remove and replace) things like, beds, toilets, carpets, railings and a few modern updates. Our Caribe balcony needed cleaning, new carpets and the balcony table, chairs, rails and windows never were cleaned unless we asked the steward to do it daily. What is it about the rude waiters and assistant waiters in the dining rooms? They think nothing about interrupting conversations to push pastries, alcoholic drink cards, speciality dining, photos and other stuff. Most dining requests get lost in translation? For example, I ask for a large glass of tomato juice and I receive two small glasses. It's not like there aren't large glasses already on the table. I have witnessed people requesting decaf coffee being served from the same pot filling caffeinated coffee cups. A request for a slice of tomato for a delivered sandwich and it arrives with the center missing; so primarily it's just a ring of tomato skin. A request for Cheese, comes back shreaded and not sliced. It's almost like you have to have a picture of the food item you want, prepared like you want, to get it the way you want. Kinda like having the menus dfrom Japan. I've noticed trends that the quality of items in the dining room has declined overall with items you order when received are not what you expected. An example, you order a fillet mignon and get some other cut of beef, hidden under a Béarnaise sauce. I have argued with more section waiters about the false claims on the cuts of meat than I care to remember. Only to be told that, "This is all we have" is insulting when you can get the correct cut of beef in a specialty dining room for 29 dollars more per meal. You might order a fancy dish like bouillabaisse and find that it is missing the saffron or even the fish. When you inquire about the difference, you're told that, "this is chef's interpretation of the dish." I wonder if I pay the onboard stateroom charges with my interpretation of money, would they be as pacified as they expect us to be. After nine days on a 19 day cruise, we continually received over cooked fish on the initial order and pre-orders. Of course we send it back and tell them we do not want dry fish, and the plate is returned much better but seldom perfect. When I asked the section waiter what does it take to have fish prepared so that is not over cooked and moist on the initial request we were told that we needed to sign a waiver for under cooked food. Never in my 14 cruses with Princess have I had to sign any such thing, no would any reasonable cruiser think that moist is raw. The Entertainment was about average for Princess; however we noticed that the entertainment was centered on English speaking patrons, while European and South American patrons were clueless when it came to jokes and stories. Half of the princess theatre was empty during a comedian/juggler or a comedian/magic act. Service was overall O.K.; there are always bright spots at your favorite bar (that is why it's your favorite). We found that Vines, Crooners and most likely your room steward were the highlights. I noticed that if we ordered a drink from anywhere else than your favorite bar, it was watered down. In those times, order beer or wine from splits. Also they stopped giving you receipts, you have to ask for them. Many people find errors on their stateroom accounts, it is good to have records. Princess should just forget about going to Brazil until they clean up their act, it is too crime ridden, dirty and difficult to get in and out of. Would I choose Princess again, yes. The industry has been declining over the years hiding the additional expense with add-on charges for just about everything. They are not different from their competitors in that regard, so when you compare them they are all pretty close to being the same with subtle differences. Read Less
Sail Date March 2017
We chose this trip when it went on sale in December. We had done the Valparaiso - Buenos Aires three years ago. We booked as we like long cruises with sea days. BUT not this time. We like sea days because Princesses has always had ... Read More
We chose this trip when it went on sale in December. We had done the Valparaiso - Buenos Aires three years ago. We booked as we like long cruises with sea days. BUT not this time. We like sea days because Princesses has always had outstanding enrichment lectures on sea days. There were none on this trip. We tried to find out what happened and could not get an answer even after writing a note to Mattias who was in charge of entertainment. Needless to say we were very disappointed. We eat most of our dinners in the dining room. We had great table mates. BUT princess needs some new menus. Too much repeat for a 20 day cruise. While the chocolate Journeys desserts were interesting they were not a knock out. I have never felt that Princess does well with dessert in the dining room. Horizon court and International Cafe have better desserts. There needs to be more than 1 location to use the coffee card. It would also be nice if the coffee card could be used in the dining room and on the Horizon court. The "disappearing trays" in the theater should be cleaned more often. This ship is over ten years old and is tired. The furniture outside the Explorers Lounge desperately needs reupholstering. There was an ongoing problem on deck 7 with the drainage in the rear of the ship. We walked in puddles of water several times. There was always a sewer odor on deck 7 mid ship on the side of the Explorers Lounge. I understand tthe ship will be refurbished soon. Not soon enough? Disembakrment went fine as we were "carry your own bag" walk offs. To us the highlight of the trip was seeing Christ the Redeemer in Rio We are not into the beach scene so the islands did not impress us. Read Less
Sail Date March 2017
I GOT SICK ON THE SECOND DAY OF THIS CRUISE! And I'm still sick! Thank God we took a 2 day private tour of Iguazu Falls before getting on...or it would have been a bad time overall.. The second night onboard, after leaving the ... Read More
I GOT SICK ON THE SECOND DAY OF THIS CRUISE! And I'm still sick! Thank God we took a 2 day private tour of Iguazu Falls before getting on...or it would have been a bad time overall.. The second night onboard, after leaving the Crown Grill, we went to the Magic Show..I saw clouds of smoke come down from the top center of the theatre.. I started coughing w/ a tickle in my throat for the next month..others around me coughed too..The constant coughing had me in the Drs office..dx ..''Acute bronchitis"..;( Our room duvet on Caribe was dingy, the carpet worn, a white circle outside the door..chemical or someone had been sick..I'm not sure.. I had to either dine at a separate table in the D.R.after that to avoid coughing on people, and avoid going to the theatre..greatly diminishing any enjoyment onboard.. The constant coughing led to having to run to the washroom..most had no hot water.. I missed 2 private tours to Christ the Redeemer, Sugarloaf and a dance show..my husband dined alone some nights...he ended up getting sick at the end of the cruise. I'm seriously considering dropping Princess in favor of Celebrity..and weve got 3 months logged w/ Princess altogether.. Read Less
Sail Date March 2017
Have traveled on Princess 33 times....the Crown Princess 3 times. Overall the food was quite good, hover Sabratini"s resturant was a big disapointment this time. The bed linnen was rairly changed and the cabin was not very clean. The ... Read More
Have traveled on Princess 33 times....the Crown Princess 3 times. Overall the food was quite good, hover Sabratini"s resturant was a big disapointment this time. The bed linnen was rairly changed and the cabin was not very clean. The ship is very "shop worn", it needs a complete referb.!, I will still go on Princess as I enjoy the "perks" one gets with ELITE statis. The ports were good, especially Rio! We enjoyed the cruise director, port lectures and the great entertainment. The workers in the coffee bar were very friendly. Embarkation and disembarkation were a nightmare.....custom agents took their old sweet time with the paperwork so we were all sitting around for hours. In rio we got up early to go on our tour.....however the agents took their time in clearing the ship....so our 8am tour didn't start until 11:30.....big disapointment! We were still our on tour at 8pm [instead of 4:30}....so we wern't able to have dinner until 9pm! TO LATE!!!!! Read Less
Sail Date March 2017
We chose this cruise because of the itinerary, ticking off our bucket list. The embankment was quick and we were on board and in our cabin in no time, although princess did text us before the cruise saying there maybe long waits but this ... Read More
We chose this cruise because of the itinerary, ticking off our bucket list. The embankment was quick and we were on board and in our cabin in no time, although princess did text us before the cruise saying there maybe long waits but this was not the case for us. A very relaxing cruise with lots of sea days. Argentina and Brazil were well worth seeing we took princess organised trips which were excellent and very informative. Salvador was somewhat scary which princess warned us about. Several passengers were robbed of cameras and phones but we were told not to go off the ship with these things exposed, so we went off ship In simple clothes and a small bag with no phones or cameras out in the open. So we were fine. Sailing across the equator was good and the ship made it a special, which was fun. We had 5 days sailing until we reached the Carribean. Going round the islands is always fun and of course the weather was great. The crown princess was fantastic although several other reviews say it was showing its age but I disagree, yes it's getting old but it still is a beautiful ship. The staff were all very helpful and the food was also great. The only problem I would say, on sea days there was a shortage of chairs around the pool. I believe this was because people save a chair and go off for hours before they return. We had a balcony cabin on caribe 718 towards the end of the ship, port side. It was in a good position for lifts to get to the horizon. My husband is a smoker so it was easy for him to go up to floor 16 above horizon to have a smoke outside. If you are a smoker there are also areas on the 7th deck stair board side aft. You can smoke on deck 16 forward by the 'outrigger' bar. There is also a smokers lounge on deck 7 at the speakeasy beside the casino. We travelled as a couple and the age of most travellers were between 45-80s with a few young people. I would recommend this cruise if you enjoy sea days. Read Less
Sail Date March 2017
We have travelled all over the world with Princess since the 1970's and have had some wonderful cruises with them. We, as Elite members, are now very disillusioned and disappointed with the attitude of the captain, senior officers ... Read More
We have travelled all over the world with Princess since the 1970's and have had some wonderful cruises with them. We, as Elite members, are now very disillusioned and disappointed with the attitude of the captain, senior officers and senior staff. Very Sans Souci attitude---we have your money so who cares!!!! The embarkation in Buenos Aires was a disaster---very few knowledgeable staff to show you where to go and to top it off most spoke only Spanish. I don't expect everyone in Argentina to speak English but I would expect that, with 90% English speaking guests arriving, Princess would have employed a large number of bilingual personnel. The shore excursion staff were absolutely useless--when we would get off at the different ports there was no one there to direct you which way to go to the busses. The food at the buffet was the same menu day after day and the food in the dining room was definitely not up to Princess standards to say the least. Usually, on previous cruises, the Table Captain would come around and make different kinds of Pasta etc.----not even once. No cherries jubilee or anything a little special for dessert. Very disappointing. After we returned, I wrote a letter to customer relations. I received a phone call---so sorry, we'd like to offer you a free meal at one of our specialty restaurants on your next cruise but, it expires in 2018. Whoopi doo!!! Don't think we'll be using it. After 30 plus cruises with Princess this is the way they treat their Elite passengers. Oceania if far far superior in all respects. Read Less
Sail Date March 2017
We were going to Patagonia, but we decided Uruguay would work better. Embarkation was problematic. We were robbed in security in Buenos Aires. Why have security cameras if the face is unclear? We got to see the film of the guy stealing ... Read More
We were going to Patagonia, but we decided Uruguay would work better. Embarkation was problematic. We were robbed in security in Buenos Aires. Why have security cameras if the face is unclear? We got to see the film of the guy stealing our stuff. Why didn't all of our stuff come through the conveyor belt? The cabin was comfortable; the service and amenities were good; the food was lovely, and the ports were interesting. Onboard expenses such as tips, $27/day, were high. The Crown Princess was looking a little tired. LIghts were out in the atrium, and several things didn't work or were well worn. We enjoyed our excursions, which were conducted by enthusiastic and knowledgeable people. The port lectures were terrific, but there were no educational lectures, which we've on all of our longer cruises. There were many jewelry and art sales and other opportunities to spend money. How about bringing back those lectures? The opening show, Magic, was very good -- a pleasant departure from the usual loud 1950s-60s production shows. Disembarkation in Fort Lauderdale was a zoo. We nearly missed our plane. All considered, sure we'd go again! Read Less
Sail Date March 2017
Somehow I have managed to delete my very long review twice so I'll just make is a short as possible. Herded like cattle at embarkation. No bath towels for two days because they could not discharge gray water. So my arrival was a ... Read More
Somehow I have managed to delete my very long review twice so I'll just make is a short as possible. Herded like cattle at embarkation. No bath towels for two days because they could not discharge gray water. So my arrival was a surprise to them. Could not enjoy the expensive aft balcony as it smelled like rotting food garbage the whole 19 days. Could not enjoy the aft view because it would heat up the room and the thermostat was a dummy as it controlled nothing. I made a video of a white face cloth turning brown as I ran the water from the sink onto it. Do not waste your money on a coffee card. Just because they have a great machine and people that hold the title of baristas does not mean they can make a coffee worth drinking. I never thought I would dream of even getting a McDonnald's cup of coffee. There was not a brewed cup on this ship and the true burn is we were sailing Brazil! And don't even waste your time with the old guy. You could tell they never pressed the grounds and you never heard them having to knock them out. 19 days and the same gelato flavors every day. The only variety was in what order would they place them in the display and which ones would be too soft to be good. The food was boring and pretty much flavorless but the excitement was to try and find which food was at the correct temp. or had not set out too long. The off temp thing happened in the MDR also. We had a contest with other passengers to see who would be the first to find a piece of crab in the crab cakes. No one won. Not even fake crab was to be found. They served me rare PORK! Yes, seared on the edges and looked almost like tuna. Last time I would put my health in their hands. The headliners were the same that I have seen before, the same act, the same songs, the same jokes, and I have only been on Princess four times in the last 2 1/2 years. Booked shore excursions on their computer. Public restrooms were few on this ship and always seem to have at least one out of order. There was alway a problem either with the water not working or out of soap. In general, they were not maintained properly and did not seem to be a priority and they certainly should be to keep the ship healthy. Why was it that the guests were expected to make way for the crew in the halls, the public areas and especially the stairways? Don't they have their own stairs? Very few happy people on this ship which influenced the passenger's attitudes. Or it was predetermined as I overheard at check in that the ship was full of old people that feel entitled. My next three sailings I have booked this year are not with Princess because I am entitled. Entitled to what I paid for and the standards set by other Princess ships and others in the cruise industry. Front desk personnel were nice and helpful. There was no way to get in touch with them other than standing in line as they had their phone number disconnected all 19 days. Actually, the phone worked for room service, the stateroom attendant, and medical emergency only. The steak house was completely forgettable, nothing special but the price. The security department was wonderful, friendly, smiling all the while doing their diligent duties. Julio Delgado the Port Lecturer, was wonderful and very informative. The Cruise Director David Garcia was the best I've ever encountered, hands down. He is articulate, intelligent, entertaining without impersonating a high school cheerleader. Nano Prado the piano player and entertainer extraordinaire was truly captivation to all as he sang in Italian, Spanish, and English all the songs one would expect to hear at a piano bar. Mariano Bujacich Tango was mesmerizing. They needed more seating as people wanted to stay and listen to them until they were finished, not a stroll around and listen. Read Less
Sail Date March 2017
We chose this cruise because we wanted to sail around the horn and prior to this experience, we have cruised Princess on 10 different cruises so we felt we would receive the same standard of service we were used to. Embarkation was ... Read More
We chose this cruise because we wanted to sail around the horn and prior to this experience, we have cruised Princess on 10 different cruises so we felt we would receive the same standard of service we were used to. Embarkation was unorganized and there was no advantage to being Platinum, Elite or Suite passengers...everyone was funneled into a large room and then waited in line to get from one part of the process to another. The first disappointment was during the safety presentation. We were required to stand for 45 minutes while a voice on the intercom read the entire safety program to us right down to hanging things on the balcony. This information had already been delivered to our stateroom. It was insulting to be detained for that long to repeat the 'rules' of the ship....reserving lounge chairs with towels is not relevant when we are standing holding life jackets. The ship decor is old and dated and the exterior plumbing needs rust removal and new paint. Out on the deck it was almost impossible to avoid the occasional sewage smell that seemed to permeate the air. The sewage odor was also prevalent in our cabin bathroom. But the biggest issue seemed to be the tours and tenders. It was not unusual to be held in a group tour gathering area for 2 hours while waiting to board tenders. The least amount of time we waited was one hour and 15 minutes to embark a tender for a tour that was to leave at 7:10. People were getting angry and fed up with these wait times and by the end of the cruise were asking questions of the staff...only to be yelled at to basically sit down and shut up. We were to have the pier at Ushuaia only to be told at the last minute we would be tendering instead as the pier was going to the Celebrity ship that was coming in soon. We are wondering why Princess doesn't have the clout to claim the pier that was posted in the cruise documentation?? That port was the worst wait times to get off and another 2 hours in the hot sun waiting to get back on. Subsequently we were late going through the Beagle channel and missed viewing some of the glaciers due to darkness. We had a tour in Punta del Este which was not professionally run at all...we waited on the bus on the pier for 40 minutes while our local guide waited for 4 more people...only to come on and say he was mistaken and we had all been there all along. He was not informative about the stops on the tour except when we went past where his wife works...he stopped the coach and honked so his wife could see he was working and not at the beach. The next morning I felt I needed to tell the tour desk that we didn't feel like we got a quality tour. The staff asked if we had been taken to the points on the tour, which we had, so he said in that case the tour demands had been met. He also said only one other person on our coach had complained about our particular guide so there was not much substance in our complaint. He then dismissed us rudely and said he would register the complaint but we shouldn't expect to hear anything more. He was arrogant and treated us like second class steerage. Thank goodness the room steward and dining room staff were excellent...and the gym was nice as well....the rest of the time we spend in our room, which vibrated so violently that it was difficult to sleep for the first few nights until exhaustion took over. Out of 14 days, we were able to find a table inside the Horizon food court only once, rest were outside on the deck....the ship is too crowded for the space available and breakfast and lunch were an exercise in patience. We went to a couple shows....the violinist was barely an entertainer, certainly not the classical musician advertized, and the Princess singers and dancers were less than mediocre. We were on the ship for Valentine's day but the only decoration we saw was a pink styrofoam cake outside the dining room....not the beautiful carved chocolate and fruit displays from other years. The entire cruise felt lack luster and uninspiring. We had a Transatlantic cruise from South Hampton the New York booked for Sept 2 of this year which we have now cancelled...the idea of spending 15 more days smelling sewage is not appealing. It is sad to see what Princess has allowed it's standards to sink to...and whereas the itinerary was awesome, the mismanagement of the ship trickled down to affect the ports and passengers quality of experience. Read Less
Sail Date February 2017
We are partial to Princess and chose this cruise because it included the Falkland Islands as well as rounding Cape Horn. The highlight was seeing Magellenic, Gentoo and King penguins in Puerto Madryn and on the Falklands. The weather was ... Read More
We are partial to Princess and chose this cruise because it included the Falkland Islands as well as rounding Cape Horn. The highlight was seeing Magellenic, Gentoo and King penguins in Puerto Madryn and on the Falklands. The weather was fabulous around Cape Horn. Amalia Glacier was a disappointment after having seen more spectacular glaciers in Alaska. The tendering was not well organized, especially when we had one unexpected tender stop when we were supposed to dock. We enjoyed the sense of humour of the cruise director, the trivia games, the British pub night, and some of the shows. Art sales and presentations were taking up way too much public space. As to shore excursions, we only took 2 offered by the ship and found a couple other tours at more reasonable prices once we disembarked at other ports. Overall, it was an enjoyable cruise visiting places we would likely not have gone to otherwise. Read Less
Sail Date February 2017
We picked this cruise for the chance to go to Antarctica and unfortunetly the weather was perfect everyday except that one. so that excursion was cancelled. The Captain was new to this ship and he inherited a mess. We were late for every ... Read More
We picked this cruise for the chance to go to Antarctica and unfortunetly the weather was perfect everyday except that one. so that excursion was cancelled. The Captain was new to this ship and he inherited a mess. We were late for every port except the disembarkation port in Santiago. Not sure why we had to tender in some ports but they were not setup for it. In Ushuaia they did not even have a safe dock for the tenders so the had thousands of passengers walk thru the inside of a catamaran come out the other side and load onto the tenders. We are not new to Princess by any means. 22 cruises with Princess and this is 3rd on Crown. Never ever had the problems that we did on this itinerary. Food was above average but not especially noteworthy. Bar and table service was slow at best other than the times we were in a captive closed door event for a group we were with. I will say that the nickel and diming has hit a new level with Princess. no such thing as inclusive any longer. We also heard from staff that it is the local ports that were to blame for all the delays and there may be some truth to that. However Princess and the rest of the Carnival family should have enough pull to get berth space arranged months in advance. we were running 3 tenders in some ports which is half of what we needed. 3 hour wait on 2 different days and of course we left 3 hours late meaning we were late for the next port. We had a medical evac which happened on a sea day and it did not affect times at all. Cabin was typical small balcony room for Princess and honestly this ship holds too many people. very crowded and hard to maneuver around at times. Excursions were very expensive on the trip and always late to return. I was last one on the ship 2 different days because the Princess excursion teams insisted that because the ship was late to port that they would extend our times. They obviously did but they were not supposed to. Read Less
Sail Date February 2017
Ship was comfortable and was did not feel overcrowded. The trip was chosen as an adventure to celebrate a 60th birthday and also to visit the falklands, stayed in Buenos Aries for a few days beforehand, joining the ship was fairly painless ... Read More
Ship was comfortable and was did not feel overcrowded. The trip was chosen as an adventure to celebrate a 60th birthday and also to visit the falklands, stayed in Buenos Aries for a few days beforehand, joining the ship was fairly painless and got on early. Staff were very friendly and helpful, mini suite was comfortable although starting to look is age and could do with some renovation which I think is due. On sea days there are not a lot of activities to do, one of the most irritating things was the constant sell, sell, sell of everything from jewelry to massages to clothes to art, so much in your face selling was very off putting. Prior to the cruise we knew we had to do four tender ports but to find out we had a fifth in Ushuaia was very annoying. Also the organization of the tender service was horrendous, if you were going ashore on your own you were in line behind the paid excursions often having to wait up to 2 - 3 hours before getting ashore and then waiting up to 1 - 2 hours to get back on the ship again, so losing up to 3 - 5 hours in port every time, in this respect I have to say Princess was pathetic, also I will ensure next time I cruise to research how many times I have to use a tender. The entertainment staff were good and engaging, but the communication on letting you know where you were on the cruise and on what to expect in the ports was very sub standard, basically Princess could definitely do better. Read Less
Sail Date February 2017
We took this cruise as part of a longer holiday in South America. Frankly I am amazed at the two earlier whinging reviews published but then again, regular cruisers will recognise the types who never seem satisfied. It must be ... Read More
We took this cruise as part of a longer holiday in South America. Frankly I am amazed at the two earlier whinging reviews published but then again, regular cruisers will recognise the types who never seem satisfied. It must be remembered that this cruise was priced mid-range and therefore one cannot expect five-seven star crushing. Nonetheless we had a great time. Embarcation and disembarkation were quick and seamless. Our cabin was exactly as it said in the brochure. Staff were unfailingly helpful. However they were under pressure to sell. I did not like the hard sell aspect of this cruise and I have not experienced such a hard-sell another cruises. We had intended to use the Crown Grill on two occasions but did not because of the quality of food in Boticelli's and the equally good service. My wife is a coeliac ( a genuine disease, unlike the pretentious gluten intolerants etc.) and she had a royal voyage, thanks to the attentiveness and availability of gluten free options. Our fellow diners were most impressed with the service offered to her. The buffet style restaurants provided very good food and very good options. Other than a limp ventriloquist, Showtime was generally good. Allowing for musical taste, the production values were very high at all times and really could not be faulted. Some were disappointed the shows were of approx. 35 minute duration, but, hey, it ain't Broadway. I used the gym every day. Very well appointed, good and knowledgeable staff. We did not use the spam s prices were swingeing. Shore excursion prices were outrageous. However most sensible cruisers will have done their homework and planned accordingly. There was one debacle only. This was at Ushuaia where the tenders didn't to run until late. We got only 1.5 hours ashore. The cause was a spat between the ship and port authorities. Despite the rumours, passengers did not know the real cause but its did little credit to ship management. Read Less
Sail Date February 2017
Took a once-in-a-lifetime 14-night cruise around South America on the Crown Princess — and it was fabulous! Here’s a review of the ship: The ship’s decor is beautiful. The design has a heavy Italian influence with lots of ... Read More
Took a once-in-a-lifetime 14-night cruise around South America on the Crown Princess — and it was fabulous! Here’s a review of the ship: The ship’s decor is beautiful. The design has a heavy Italian influence with lots of gold.Crown Princess review I’d guess that the average age of guests on this particular cruise was 70-75 and I bet I was about the only person who had to go back to work when the cruise was over! Passengers on this trip were serious cruisers, too — most have taken 10+ cruises to everywhere under the sun and are very well traveled! Only met one first-time cruiser during the whole trip. There’s a wide variety of onboard entertainment – one of the things I love best about Princess cruise lines – including professional Tango dancers (wow!), a ventriloquist, a comedian, singers — including a semi-finalist from American Idol, a magician, singing and dancing production shows, Movies Under the Stars (recent movies shown nightly on the 15th deck; unfortunately, it was too cold most of the trip to watch them, even bundled up in the blankets provided!), and indoor movies every afternoon. Crown Princess review: movies under the stars There are lots of fun onboard activities – free Zumba classes, line dancing classes, a paper plane contest, an egg drop from the 3rd floor atrium, informational lectures (about the destinations and general cybersecurity tips), bingo, arts and crafts, for-fee yoga and spinning classes, art auctions, a style show, digital electronics classes and more. A seasonal event we got to witness was the Valentines Day balloon drop. Hundreds of pink and red balloons were suspended by a net over the central atrium all day on Feb. 14, and in the evening, they were released with great fanfare to float dramatically to the floor below. An onboard book club is available; interested passengers can check a copy of the pre-selected book out from the ship’s library, then meet at the end of the cruise to discuss it. An onboard guest chorus is also formed (no try-outs necessary); the group performs four or five selections on one of the last cruise days. (I participated in the chorus on a previous cruise and it was a lot of fun.)Crown Princess Review: chorus A free phone app for ship activities and info is available. This can be used in place of or in addition to the daily printed Princess Patter activities list. Food in the formal dining room is good, but the menu doesn’t include steak or beef every night, which is a change from previous cruises — and it disappointed me. Food in the informal dining room is so-so. The layout of the informal dining room’s cafeteria is absolutely horrible. All the food is displayed in a ridiculously small area and must be accessed from a single buffet line; a much larger space and separate buffet stations for various food categories would be a huge improvement. The line moves at a snail’s pace, with people hopping in and out of it randomly and people going both directions at once. Choosing food there is very chaotic!Crown Princess review: information dining room cafeteria line A “hidden” second cafeteria line located a short distance away — and generally open only for breakfast — eliminates having to use the super-crammed, slow informal food line described above. Tip: find it and use it! The ship has a number of self-service laundromats, which is great for a long trip. However, the machines in them don’t all work — causing confusion and frustration, and the vending machine selling small packets of detergent is horribly designed; every single purchase requires the user to insert a stick-like object to pry the box off of a shelf it gets stuck on inside! Shore excursions are varied and interesting. Since this trip wasn’t a “beach cruise” like trips to the Caribbean and Mediterranean, the shore excursions were unique and included tours to ranches and penguin rookeries in addition to guided bus tours of major cities. When the weather is warm and you’re returning from a shore excursion, a crew member waits outside the ship to hand you an icy cold towel. It’s heavenly. The most interesting — and expensive! — shore excursion on this cruise is a one-day helicopter trip to Antarctica, which costs $3,500! We met two people who’d signed up for it, but they didn’t get to go due to inclement weather. They ended up going to a nature preserve in South America instead, but were only receiving a partial refund since a tour guide was flown over from Antarctica before the trip was determined to be a “no go” and that person and her transportation had to be covered. Princess has always been my favorite cruise line, but there were several problems on this trip with tender boats that were very frustrating. At one port where we expected to dock at the port, we were notified at the last minute that tenders must be used instead. And there weren’t nearly enough tenders to accommodate all the passengers, which resulted in lengthy waits — and the cancellation of the shore excursion “Drive to the End of the World” which was the one I wanted to do most of all! I got up at 5:45 a.m. (earlier than a work day!) for it, sat in the waiting area for 3+ hours, and then was told the excursion was cancelled. Not good. Read Less
Sail Date February 2017
We had been looking at a Buenos Aires to Santiago Chile cruise for about five years and decided on this cruise due to Princess' perceived reputation of being more upscale than other lines. We were disappointed at almost every turn. ... Read More
We had been looking at a Buenos Aires to Santiago Chile cruise for about five years and decided on this cruise due to Princess' perceived reputation of being more upscale than other lines. We were disappointed at almost every turn. To begin with, we embarked a day late in Buenos Aires due to the death of a passenger in route from Rio. However, when we (a party of six) arrived at the designated hour at the port, our luggage was taken, then we were bused to the Sheraton (another miserable experience) for seven hours without information, wifi, or other amenities. Eventually we were bused to a three-star hotel for the night. The following morning, we finally boarded, only to be informed the now 10-day cruise would have only three hours in Montevideo (instead of a full day) and the cruise would skip the Falkland Islands. The three hours in Montevideo were late in the day and capped with a heavy rainstorm. The two remaining ports of call were Ushuaia, Argentina and Punta Arenas, Chile. Both were fun, but not a reason to book a cruise. Disembarkation in Valparaiso, Chile was fairly routine. Princess Cruise Line attempted to make up for the deficiencies of the cruise with a compensation package. However to say that made up for the loss of time and experiences is an understatement. Issues I had with the cruise include: 1. Exceptional poor treatment of the 700 passengers boarding in Buenos Aires. There is no management excuse for keeping people uninformed and without some amenities. Emergencies at sea are understandable and manageable, but the lack of responsible Princess staff on the ground is inexcusable. 2. Severe under-staffing of the ship. There were simply not enough on board activities on cruise days. In cooler cruising regions where the outdoor public areas are not really usable, planned activities are essential. 3. Deplorable lecture/workshop offerings. Given the geology and geography of the cruise route, this offered wonderful opportunities for lectures on local geology, history and geography. Another opportunity missed. Time management lectures to a mostly retired passenger group is not good planning. 4. A large portion of the staff, with some notable exceptions, were unmotivated. 5. We have come to expect good evening entertainment on cruises. With the exception on one evening, we were profoundly disappointed. Good points of the cruise: 1. Our standard balcony cabin was nicely done and adequate. 2. The port lectures were well done and entertaining. 3. The room steward and "Anytime Dining" staff were attentive and cordial. We have cruised ten times on six different lines. We shall be returning to other options. Read Less
Sail Date January 2017
Crown Princess Ratings
Category Editor Member
Cabins 4.5 4.1
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.5 3.8
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.5 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

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