2 Helpful Votes
Sail Date: October 2015
We got to Budapest too late to do much of anything. The Danube River ( which Viking never tells you even when asked) was low which we now know is common. We were forced to change boats from the Tor to the Var and couldn't use top ... Read More
We got to Budapest too late to do much of anything. The Danube River ( which Viking never tells you even when asked) was low which we now know is common. We were forced to change boats from the Tor to the Var and couldn't use top deck most days. It was the best place to enjoy the scenery and relax and get some fresh air so very missed. Because of the low water this turned into packing, a long bus trip, and unpacking. The second boat,Var, was not as clean and the crew seemed tired...never really felt the service was the same. Lots of little requests were ignored...shampoo, coffee, wine and you felt like they were always ready for the clients to leave so they could get on with whatever they wanted to be doing. Others have said theirs turned into a bus trip so maybe we were better off with only being bused to the new ship and missinga part of the day. The tours were crowded but OK...never enough time to actually spend time really seeing the places. The organ concert was dry though the church was lovely...would have enjoyed seeing more of it and less of the funerial music. This was an anniversary trip and I have to say we were disappointed. Not ever going there again. Planning to go to Normandy and really hoping we get plenty of time at the beaches and a great guide. We are looking into other companies as Viking seems to be cutting corners and charging more...even some fees for side trips. This is not part of their advertising. Things that were included now have to be asked for in order to get. I was stung by something on the transfer bus and when I got to the ship I couldn't even get a tape for it. Read Less
Sail Date: September 2015
We are 6 people who have travelled together for many years and having done several ocean cruises, we decided to try out the Romantic Danube with Viking River Cruise especially after having seen several of their commercials on TV (which are ... Read More
We are 6 people who have travelled together for many years and having done several ocean cruises, we decided to try out the Romantic Danube with Viking River Cruise especially after having seen several of their commercials on TV (which are not very accurate). Everything was booked through a travel agent, who during the process of the reservation told us if we wanted to all be on the same flights, Viking was giving us a surcharge of $100.00 for one of the couples, which we did not appreciate. Three weeks before our departure, and at this point the trip is completely paid up, one of our travelling companions died. She was travelling with her sister in law who decided to come on the trip just the same. So, as already mentioned, the cost of their room was fully paid for 2, however Viking advised her that if she was travelling on her own, she had a surcharge of $3,369.00 because that was the cost for a single person. I told them that they were a heartless money gouging company and that they should have compassionnate rules and regulations. The profit they made on this room is ridiculous. On ocean cruises you spend several hours in buses to get to your excursions, and as Viking's commercials say: "Take less time getting there and more time being there" - this is not the case. A few days before our departure, we got an email informing us that we would not be travelling on Viking Var, but rather on Viking Tor because of low water levels, which I can understand is completely out of Viking's control. However, there was never any mention we would have to change ships half way through the trip. We boarded Viking Tor in Budapest, unpacked our bags and went to our first information meeting and that is when we got our surprise. We were informed that half way through our trip we would have to change ships. This meant repacking our bags, taking 2 long bus rides, and unpacking again. The compensation they gave us was one free drink after dinner, which meant most passengers did not benefit from this as after these long bus rides, everyone was too tired to go for a drink. Most of the tours are done in buses and the crowds at each of the excursions are just as bad as on an ocean cruise. So you spend a lot of time waiting for people who need to go to the washroom...Some of the guides are interesting and some are not. We truly expected to see much more than we did with fewer people as they show you in their commercials. I have to admit, the staff on both Var and Tor were amazing, which made up for some of our disappointments. Viking knew very well that there were water level problems, but they chose not to mention this to us and did not really compensate for this very big inconvenience. So for us it was a first and last time experience with Viking which we found to be over priced as it did not meet our expectations. And for everything mentioned above, we will not be recommending Viking to any of our friends and family. Read Less
Viking Tor Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.5
Entertainment 3.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 1.0 3.5
Family 1.0 3.5
Shore Excursion 4.0 4.2
Enrichment 4.0 4.1
Service 4.0 4.6
Value For Money 3.0 4.0
Rates 4.0 N/A

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