2 Helpful Votes
Sail Date: August 2018
Viking was suggested by my sister-in-law and I read reviews here on TripAdvisor before deciding to go. I couldn't be more disappointed. Prior to our trip we had heard from a german neighbor that the river levels were low. We called ... Read More
Viking was suggested by my sister-in-law and I read reviews here on TripAdvisor before deciding to go. I couldn't be more disappointed. Prior to our trip we had heard from a german neighbor that the river levels were low. We called Viking who told us, that rain was coming and that they were well versed on how to handle the situation and if not to our satisfaction we would be fairly compensated for ANY inconvenience. The first sign things were going awry was when they told us we would be on the Mimir, not the Vili that we were originally slated to be on in our contract. For all the ports on the Rhine and Main, we were NOT docked at city ports, we were at ugly industrial areas far from the ports that were advertised in the brochure and had to be bussed to them on supposedly "short" bus rides. With the elderly population on the boat, it always took at least 2 hours for this transport. Two hours each day of our valuable vacation time for most days of our 15 days on Viking. It did appear that other river cruise lines were docked in the towns. When we got to the Danube, we were told that we were to transfer to the Vili. Again this consumed valuable vacation times to re-pack and re-unpack. Vienna and Budapest were the ONLY two ports that we were docked in town, not at some ugly industrial port that we were then bussed to and from. There were other disappointments but these were the major ones. When we called Viking customer service to register our complaints and ask for compensation and told them that we recorded the promise of possible compensation, we were threatened with being sued for recording the conversation. Many lies, many misleading statements, and being threatened. Their people are trained well to deflect. They are focused on quantity, not quality and making money, NOT customer satisfaction. We may take another river cruise but Viking would have to make this up to us for us to chose them again. With global warning and more drought they need to change their practices. I wish I had seen a review like this, prior to our decision to take Viking. Read Less
Sail Date: August 2018
Enjoyed all the small towns in Germany and the outstanding countryside. We especially enjoyed the Rhine valley area, absolutely stunning. Overall the food and service on the ship was good. We enjoyed getting to know our servers and they ... Read More
Enjoyed all the small towns in Germany and the outstanding countryside. We especially enjoyed the Rhine valley area, absolutely stunning. Overall the food and service on the ship was good. We enjoyed getting to know our servers and they did a great job taking care of us. Even though we were traveling with 12 other people, we enjoyed meeting other people from either the United States or countries outside the U.S. We unfortunately ran out of water on some parts of our trip but realize that is out of the control of Viking. They did their very best to accommodate us with bus trips or changing ships.The shore excursions were very enjoyable, and loved that they were mostly done by locals who love their towns they live in. We would have loved to have seen more of Budapest, absolutely gorgeous. We did add several days to Amsterdam which was wonderful. Read Less
Sail Date: July 2018
This was a most disappointing holiday for the high price we paid. When booking this trip we assumed that you are able to step off the boat in to the towns listed and enjoy exploring on our own. Unfortunately we spent more time on buses as ... Read More
This was a most disappointing holiday for the high price we paid. When booking this trip we assumed that you are able to step off the boat in to the towns listed and enjoy exploring on our own. Unfortunately we spent more time on buses as the docking stations are too far away. We also had to change ships which meant a 3 hour bus journey therefore missing an afternoon in Nuremberg. That then necessitated a 1.5 hour coach journey back to visit Regensburg from Passau on the following day. When in Koblenz the ship only docked for 2 hours so again little time to explore. If you intend to book find out exactly where you will be docked and for how long. We were also not informed at booking that the sun deck would be closed for 2 days because of low bridges. Had I been informed at booking I would not have paid extra for a balcony as we could not sit on it for about half the trip as the ship was docked along side other Viking boats a number of times. The included tours would have been good had it not been so busy. The number of tourists at the venues being taken around on guided tours meant they were packed (many of them from other Viking ships). Most of our guides however were knowledgeable and interesting. I cannot complain about the ship, cabin , staff or food. The sip was clean, the cabin whilst small was good and the food very good. I would not do another river cruise and would not recommend this one. We have emailed Viking but as expected have had no response. Read Less
Sail Date: October 2017
We chose Viking River Cruises because we had heard so many excellent things about them from previous customers. The date and cost of the cruise also fit into our plans. We have been on the larger cruise lines and liked them, but Viking ... Read More
We chose Viking River Cruises because we had heard so many excellent things about them from previous customers. The date and cost of the cruise also fit into our plans. We have been on the larger cruise lines and liked them, but Viking is a totally different, positive experience and totally exceeded all expectations we had. The rooms were very nice, the heated floor in the bathroom was totally awesome, the amenities were top of the line and always replenished and on hand. The complimentary water provided in the rooms was also topped off sufficiently, sometimes more than once a day. Bottled water was provided as you disembarked the ship for excursions, as well as umbrellas when the weather was wet. Viking's manner of communication while on excursions, was nothing short of awesome -- they were called "quiet boxes" with earphones and each person had their own, which was charged in your room when not in use. The person leading the excursion would talk into their own quiet box and you could hear everything being said without being right next to the guide. The staff on our ship were beyond attentive and pleasant, the who while being professional. The food was geared to the town we were visiting and always appetizing and interesting. The towns and all the history were something I will always treasure and a great and unique experience. Read Less
1 Helpful Vote
Sail Date: September 2017
Travel to Europe, especially Germany was high on our "Bucket List". We researched several other "River Cruise" companies but chose Viking because of their itinerary, excursions and reputation. We were not disappointed ... Read More
Travel to Europe, especially Germany was high on our "Bucket List". We researched several other "River Cruise" companies but chose Viking because of their itinerary, excursions and reputation. We were not disappointed because the beauty of each country and travelling along the Danube, Main and Rhine were fabulous. The sights along the Rhine with all the castles and vineyards were breath-taking. The staff was so friendly and personable and the food was absolutely decadent. We enjoyed great entertainment every evening with Nelly and Martin. The ship was beautifully designed and the cabins were very comfortable. We loved the French balcony as it provided a beautiful view with the floor to ceiling patio windows. The excursions were well organized and the guides were "locals" that were very knowledgeable and informative. My husband and I usually do not go to a destination that we have already done but, we both agree that we would repeat this trip again! The only thing we regret is that we ended in Amsterdam but did not extend our stay to spend time visiting this amazing city. We did not realize we would be leaving so early on our last day and we were not able to see Amsterdam at all. Overall, we must say it was one of the best vacations we ever did and the staff, accommodations, food (and drink!), places we visited through the shore excursions and beauty we saw was superb! Read Less
Sail Date: September 2017
One of our friends had taken the Viking Amsterdam to Budapest Cruise in September 2016 and they recommended it to us. We had never taken a cruise and we wanted to give it a try. The idea of a river cruise was appealing and our friends ... Read More
One of our friends had taken the Viking Amsterdam to Budapest Cruise in September 2016 and they recommended it to us. We had never taken a cruise and we wanted to give it a try. The idea of a river cruise was appealing and our friends recommendation sealed the deal for us, so we booked the Viking Budapest to Amsterdam cruise in September 2018 and it turned out to be our best vacation ever. The service was top notch, from the crew who met us at the airport to the on-board staff. The meals on board ship were phenomenal - we sat at different tables every meal and met many great people from around the world. We took advantage of the included excursions which were all very interesting and we also took two optional excursions which we enjoyed immensely. We have since recommended a Viking River Cruise to many of our friends and we are considering a Viking River Cruise in China for May 2019. Read Less
1 Helpful Vote
Sail Date: August 2017
We were anxious to see the beautiful landscapes along the Danube,the Rhine & Main River, and to visit all the cities on the tour, from Budapest to Amsterdam. A cruise with Viking was a relaxing and secure way to see Europe, as we ... Read More
We were anxious to see the beautiful landscapes along the Danube,the Rhine & Main River, and to visit all the cities on the tour, from Budapest to Amsterdam. A cruise with Viking was a relaxing and secure way to see Europe, as we learned on our first cruise last Fall, on the Viking ship Rolf, from Paris to Normandy. Our ship Mimir was as beautiful as we expected, and our only regret was that we hadn't booked a French Balcony room, as we had on the Rolf~the standard cabin we had on the Mimir was the same size, but seemed smaller with the smaller windows, with very limited views. Viking provided the opportunity for cultural & historical enrichment through their excellent guided tours & excursions along the way, which greatly added to our enjoyment. Embarkation & disembarkation was very smoothly and professionally done--so easy with the Viking representatives always looking out for their visitors! While on board, we were again impressed with the friendly and efficient crew & excellent service, and the quality of the food & entertainment offered. We also enjoyed the post-excursion extension in Amsterdam, which, again, had the Viking oversight and quality amenities. Read Less
Sail Date: July 2017
I was asked to be a traveling companion by a good friend. I agreed immediately, since a river cruise was already on my bucket list. It turned out to be an absolutely great trip. It was my first river cruise, and I will definitely be a ... Read More
I was asked to be a traveling companion by a good friend. I agreed immediately, since a river cruise was already on my bucket list. It turned out to be an absolutely great trip. It was my first river cruise, and I will definitely be a repeat customer. The inclusion of a shore excursion at each stop as part of the package is a great idea. The optional excursions I selected were all great. I was particularly looking forward to the Mozart and Strauss concert in Vienna, and it lived up to my expectations. The included tours were all well done by local guides. They were mostly walking tours, and they always had a group for those of us that moved a bit slower than the others. A nice touch that was appreciated. The dining was excellent, and the service was great. I really liked the smaller ship over a huge ocean going ship. It promoted getting to meet and make new friends among our fellow travelers. It was a very pleasant journey. Read Less
Sail Date: July 2017
We wanted to see the interior or Europe and thought it would be great to do it via rivers. The ability to travel on water from Budapest to Amsterdam captured our imagination. Everything went exceptionally well. The ship was clean, fresh ... Read More
We wanted to see the interior or Europe and thought it would be great to do it via rivers. The ability to travel on water from Budapest to Amsterdam captured our imagination. Everything went exceptionally well. The ship was clean, fresh and modern. The crew were fun and always attentive. Half way into the cruise, we felt like we knew the staff. The program director was great fun and very informative. The food was great and we loved that it was inspired by the local cuisine. We loved the shore tours mostly. The cruise through the Wachau Valley was simply amazing. Our favorite village was the tour to Rothenburg--a charming medieval city on a hill with a wall still surrounding it. We only wished we had more time in each town and village we visited. The people in every country were extremely friendly. Perhaps the most moving was the special tour in Nuremberg. While distressing, it was very important to see what happened in Germany in the 1930s and 1940s. Loved traveling with our hotel! We would do it again in a minute...in fact we will. Read Less
Sail Date: May 2017
We choose this one as our first River Cruise as we had heard it was a good introduction into the world of River Cruising. It also offered a variety of destinations. We experienced some very unusual things on this cruise which was not the ... Read More
We choose this one as our first River Cruise as we had heard it was a good introduction into the world of River Cruising. It also offered a variety of destinations. We experienced some very unusual things on this cruise which was not the norm and saw different ports than was on our itinerary. The ship had a broken part and therefore, we had to go slower on the river and often did not make the right destination and half way thru we had to go into dry dock and get it repaired which was gave us another new destination. We also, had locks that broke down and put our timing off. Although, we had little things the crew and staff was excellent and communicated very well with all of us on board. These little hiccups made our adventure all the more fun and memorable. We are looking forward to our next adventure on a river cruise and with Viking. Read Less
Viking Mimir Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 3.0 0.0
Entertainment 3.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 1.0 0.0
Family 3.0 0.0
Shore Excursion 5.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0

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