1 Helpful Vote
Sail Date: May 2019
My husband and I chose this cruise because of the itinerary on the Danube from Budapest to Passau, Germany and we chose Uniworld on the advice of a few friends. We liked the idea of an all inclusive trip, we've been on a few ocean ... Read More
My husband and I chose this cruise because of the itinerary on the Danube from Budapest to Passau, Germany and we chose Uniworld on the advice of a few friends. We liked the idea of an all inclusive trip, we've been on a few ocean cruises where that was not the case. We booked the Uniworld add-on of two nights in Budapest before embarking on our cruise. I have to say I was pleasantly surprised with Budapest. Our tour guide/concierge Romulus was wonderful, helped us with restaurant reservations and guidance on where to visit, as well as leading our tours which were included with the add-on. There are a couple of optional tours which were an extra fee, we did book the trip to Sznentendre, which was a lovely little town, full of little stalls with locally made goods. We loved Budapest, the food was wonderful, locally produced wines were very good, the people were friendly, I highly recommend it. Our embarkation onto the ship was extremely smooth. Our luggage went from hotel to ship with no problems. The check in procedure was simple and efficient. Debarkation was also smooth. The ship is beautiful, all the public rooms make you feel like you are staying in one of the palaces you visit along the way. We stayed in a balcony room on the 4th deck, the room is small but very comfortable, There is plenty of storage and the empty suitcases did fit under the bed. I'm not sure if it was worth the extra money for the balcony room, the balcony takes up space in the 194 sq ft, but it was nice being on the upper floor of the ship. The food is really good and there are regional specialties served as you travel along the river. There are always regional wines as well, which were very good and generously poured. The service was excellent, couldn't think of a thing that they could improve on. There isn't much in the way of entertainment at night but we were so tired it didn't matter. The ports along the Danube were beautiful, Budapest, Vienna, Bratislava, Melk, Linz (Salzburg) and Passau. The included tours were all great there were a few which were additional fees, like a Pub Crawl in Budapest (fun) and a tour of Schonbrunn in Vienna, both worth the extra cash. We would definitely try another Uniworld river cruise. Read Less
10 Helpful Votes
Sail Date: April 2019
I'm going to break my review into some basic areas that really are the things most folks look for on river cruise. The Tours, Food, Accommodations, Ambiance and staff. Let me start with the easiest first...Staff. Staff: Uniworld ... Read More
I'm going to break my review into some basic areas that really are the things most folks look for on river cruise. The Tours, Food, Accommodations, Ambiance and staff. Let me start with the easiest first...Staff. Staff: Uniworld certainly knows what it's doing when it comes to hiring the "best of the best" as we found each and every person on board to be kind, engaging, fun, service oriented and just lovely. In particular Adrian, our Waiter, was Amazing, as was a bar waitress named Sylvia. Always a smile, they remembered the smallest details: How you like your drink, or the type of coffee you enjoyed. Our stewardess kept the cabin SPOTLESS and we were so impressed with how quickly they did their work. Can't praise them enough! Food: Meal quality was a little uneven. In particular Uniworld always has some basics on the menu in case you can't find anything you like in the daily featured dishes at dinner. The "Everyday" menu included things like Chicken and Steaks and Salmon and while prepared pretty well, the quality of the ingredients seemed to be lacking a bit. Strongly suggest they look to their purveyors to up that quality of the proteins on board. The breakfast and Lunches are all buffets and they were really excellent always plenty of choices. The dining room is a bit tight with big comfy chairs but overall a very pleasant place to spend a good portion of the evening. Again, the staff shined with complimentary wine flowing. Overall dinners were OK, just not at the level we were expecting at this price point. Tours: This is where I feel Uniworld really shines and is totally the reason to pay a little more for Uniworld. We saw other lines with huge groups of people but Uniworld had these small intimate group tours around the various cities. We couldn't have been more impressed with the guides (they get the best of the best) and loved the 'do as the locals do" visiting markets, riding public transit with our guide and learning ever so much, about the daily lives of the locals. A++++. Accommodations: So Uniworld claims to have the best beds on the rivers and indeed they do. Seriously it's no joke, these beds are off the chart. It's like sleeping in a gloved hand, resting on a cloud. I could go on and on but suffice to say, you will want to try, as we did, to figure out how to get this bed home with you! The decor is really quite something, shall I say " Over the Top". Makes you feel like you are staying in one of the palaces that you've toured each day. Initially I was a bit taken aback, but quickly realized it was replicating the experience of old Europe and very quickly I fell in love with it all the tufts and frills. while I wouldn't decorate my home this way, the style and glamour immersed you in the European style and we loved it! Ambiance: Sadly on our sailing there wasn't a piano player in the lounge and that was a miss, as a little music during cocktail hour and afterwards would have made the product come to life a little more. Uniworld does bring on entertainment in some of the ports but would have loved a little more consistency in this area. I found the other guest on board to be quite social and we met tons of new friends. Bottom Line: It's worth the extra $$. You will be wowed and super comfy! Read Less
8 Helpful Votes
Sail Date: September 2018
Uniworld is a top rated line. Called just two days before leaving for Budapest to check water levels and was told that all was great and we were "assured" that there would be no problem for our embarkation on 9/23. Not so! Got ... Read More
Uniworld is a top rated line. Called just two days before leaving for Budapest to check water levels and was told that all was great and we were "assured" that there would be no problem for our embarkation on 9/23. Not so! Got an email in the wee hours of the morning the day before telling us that the ship was in Vienna and we would have to stay in Budapest an extra night, because of low water levels, in another hotel. We would then be bused to Vienna. A nightmare. Got sent to a horrible hotel who had no idea of what was going on! No reservations held for us or other Uiworld passengers. We called Uniworld to no avail. Operators told us the office was closed and had no way to check on status. Our other travel friends didn't even get an email telling them of the delay or anything at all. Ended up in another hotel that was better than the wrong one originally sent to, but not great by any means. We were given 80 Euros per person for dinner and lunch the next day. Got on a bus the day after and sat for 3 1/2 hours to Vienna. Once on board, got a notice saying we would get $150 (US) each to spend on board. Of course, everything was priced in euros. This trip cost each couple $1,500 PER DAY. We virtually lost 2 days and this was the compensation. We were greeted warmly on board, and the staff was great. Food mediocre. Sailed in the evenings so saw no beautiful sites along the way. Only a short afternoon sailing in between 2 towns. The water levels cant be helped. We learned that they have been down for a very long time due to a dry warm summer. Uniworld had to have known this and handled this issue very poorly. They insulted us by offering to pay for a cab fare as we had to drag our luggage to the wrong hotel they gave us. Funny that all the 5 star hotels were available, yet they stuck us in cheaper ones. We then were offered $500 off, per person, a future cruise. Really! The better thing for them to have done was to reimburse us for THIS cruise. Do they honestly think I would pay over $12,000 to them AGAIN just to get a discount! No way! Many other lines to choose from. Very disappointed in Uniworld. Read Less
6 Helpful Votes
Sail Date: July 2018
We did a Uniworld cruise on the Douro about 5 years ago which we enjoyed. However, my husband was not anxious to do another for a variety of reasons. But I have always wanted to go to Budapest and Prague and a river cruise made the most ... Read More
We did a Uniworld cruise on the Douro about 5 years ago which we enjoyed. However, my husband was not anxious to do another for a variety of reasons. But I have always wanted to go to Budapest and Prague and a river cruise made the most sense. The photos of the ship on line made it seem like it was way too ornate and "frilly" so I kept my husband focused on the places and excursions. But I have to say, the ship is just gorgeous! Our cabin was luxurious feeling (although small compared to Seabourn) without feeling too over the top. The other passengers were fantastic, active and interesting and we made some friends and enjoyed meeting people. The excursions were well planned and the guides were all wonderful. I wish we had more time in certain places like Vienna and Melk, but that is the trade off of being on a cruise rather than a land vacation. We were usually the only ones in the fitness center, we took advantage of the free laundry room which allowed us to be away for 2 weeks with only carry on luggage. The crew was AMAZING! Everyone was friendly and professional. The housekeeping was immaculate. The food was really delicious...something for everyone, they made a great Manhattan, wine was flowing, etc. We never made it to the pool (why its indoors is still a mystery to me). We spent most evenings on the top deck but on the last night we went in to dance which was fun. I loved the morning hike in Passau and I hope they add more hiking options (and more active walking in general) to other cruises. I am not a bike rider, but people who did the rides loved them. I am also not a classical music or opera fan so the concert in Vienna and the organ concert in Passau were not my highlights. But I loved Budapest and cruising the Danube at night to see Parliament lit up, the cider farm in Linz, being, Bratislava was a pleasant surprise, the Jewish tour in Prague was wonderful and being able to walk off the ship at night is always a plus. We also spent 2 nights on our own precruise in Budapest and 4 nights in Prague post cruise. So this vacation was a great combination of action and relaxation We averaged about 20,000 steps a day (but this was not the norm especially in the extreme heat) I did a lot of pre-cruise research and it all paid off. And yet this still was way beyond my expectations and I woudl highly recommend Uniworld, this ship and this itinerary Read Less
12 Helpful Votes
Sail Date: June 2018
Arriving at the ship, AMG had a lovely canopy and were taking the cases of their passengers, we had no one, took our own case to a row of cases then embarked. A sad first impression for 6 star, especially when the competition is doing more ... Read More
Arriving at the ship, AMG had a lovely canopy and were taking the cases of their passengers, we had no one, took our own case to a row of cases then embarked. A sad first impression for 6 star, especially when the competition is doing more for their guests. Having seen the ship featured on a TV documentary we were excited to book and try our first river cruise, as seasoned ocean liner travellers at the top end, we could see this was our standard, and the price per night was actually more expensive than 6 star cruise ships so we feel we justifiably had high expectations. The ship is beautifully finished and very impressive looking, very elegant, the cabins were fine, after all is it a river ship so smaller is reasonable, and the en suite shower room was the best I have ever seen on a ship. The beds were great and small touches like chocolates in a jar were great. I hated the non provision of fresh cold water and no fridge, for 6 star I expect a cabin fridge and I am not interested in having to refill a tiny water bottle ever time I go out, then carry it around to bring back. I understand its about saving water and plastic, but this deep love for the environment was not extended to saving forests with loads of ridiculous letters, envelopes etc... being delivered daily. I don't mind the letters, but whilst I value the planet, on my holiday I would like some cold water provided on tours. Perhaps guests should be given a choice of refilling daily a small metal canister or having chilled bottled water for a tour. On arrival there was some fruit in the room, this disappeared after 24 hours. The cruise manager Kirsten was outstanding, and actually most of the staff were impressive, the reception desk staff were second to none, and bar staff brilliant also. I thought the food was exceptionally disappointing as was the whole dinning room experience, on occasion I felt more like I was at camp than 6 star. Buffet breakfast and buffet lunch, with tepid food and moderate dishes. Shared tables and slow clearing of plates, and slow drink delivery - such that often the drink arrived at the end of the meal. The evening meal served at 7pm daily was of a very low standard, cheap ingredients, I was looking forward to Lobster, Dover Sole, Scallops etc.... think more a bit of trout, a falafel ball or a bit of salmon. Usually cold, and on occasion the wrong order. 3 desserts, usually one of which being fruit salad, one being an ice cream and the other the main item, but often a cake. Ridiculously although the menu has the 3 desserts on occasion you are given without choice a special 'treat' dessert even if you don't want it. This was the worst dining experience I have ever had on a ship and not worthy of the hefty uniworld price tag. Heaven forbid you want to eat something outside of the very limited restaurant hours, the room service menu is dreadful and after 5pm even worse as it changes. The Viennese cafe, had a exceptionally limited range of offerings, but did usually have one nice, cake, come cheese and hot dogs. The tours were excellent, and the concert evening in Vienna very special. Be warned this is an action holiday, tours leave 8-9 depending on the day and you need to be ready and fed before departure. Thats fair enough, its the river cruise formula, although on some occasions we did wonder why they started quite so early as it did not seem necessary. On balance we did have a great holiday but we felt the price and six star offering were misleading, staff other than food staff were 6 star, the food was 3 star and value for money was very low. We will probably river cruise again, and whilst I am happy to pay for luxury, I am not happy to pay for it and then not get it, so I shall look very hard at the price and offering of the competition next time round. Uniworld, You need to up your game big time on the total experience the moment a guest enters the dininig room. It transforms 4-5 star to 2/3 star. Read Less
3 Helpful Votes
Sail Date: December 2017
Took this trip as a Christmas Market trip- Uniworld delivered. However, I would do the Danube River again and make sure we took in more of the historical parts of the cities - we missed out on that - to be fair we booked a Christmas ... Read More
Took this trip as a Christmas Market trip- Uniworld delivered. However, I would do the Danube River again and make sure we took in more of the historical parts of the cities - we missed out on that - to be fair we booked a Christmas Market trip - so it wasn't a Uniworld thing. Cities are amazing. Ship is spectacular. Clean, beautiful, crew was friendly and helpful. We found we had issues with one particular high profile crew member that really didn't do anything wrong so to speak- it was just a lack of what we have come to expect from that type of position.... it makes for a less than great experience overall. Cabin and steward were amazing. Pretty typical cabin size- bathroom was laid out different so felt spacious but we banged elbows in the shower trying to shampoo... storage was fine in closet and bathrooms. Room was always clean. Dining was good. Some days the food was amazing! Other days it was just fine. I don't care for buffets - and they had those more than not. The staff in dining room was terrific- we really enjoyed getting to know some of the crew. Very nice people. We found we missed the little things we found on Viking- treats when you return to the ship- more socializing with the program director and other officers - lots of little things were missing. There was a small lounge at the back of the boat if you didn't want to be in the larger lounge, there was also a pool which we didn't use, and a small workout area on board. Tours were all nice- hit or miss with a few of the guides - but we still loved the tours and cities. We did slots of exploring on our own after the ship tour. There was some confusion with a few tours being offered then not enough space for everyone- things like that were deflating to many of the passengers. Overall - the ship and most of the crew were just fine- I think for the price I paid and the overall feeling of what was delivered - I wouldn't go on Uniworld again unless their pricing was more in line with others that included airfare etc. I feel like I paid for the Ritz Carlton concierge level service and got the Ramada Inn... Read Less
3 Helpful Votes
Sail Date: August 2017
My first cruise and everything was wonderful. The accommodations, crew, food and excursions were all first class! Uniworld obviously put a lot of thought into this ship and the crew is well trained in customer service. Never had an issue ... Read More
My first cruise and everything was wonderful. The accommodations, crew, food and excursions were all first class! Uniworld obviously put a lot of thought into this ship and the crew is well trained in customer service. Never had an issue with the crew, the food or the ship. The cruise offered a variety of excursions and each was well organized and fun. I would not hesitate to recommend this cruise and cruise line to my friends. The cruise was all inclusive and never surprised us with any additional charges for food and wine. We paid for a special progressive dinner one night that was limited to eight passengers and it was worth the extra amount. It included private time with the captain and a private tour of all the ship's main departments, including the kitchen, engine room and laundry. It was fun meeting those who were working behind the scenes to make our time on the ship so special. We all did not want the cruise to come to an end. We will go back again! Read Less
5 Helpful Votes
Sail Date: July 2017
We have done several ocean cruises but this is the first river cruise, so our comparison point is not with other river cruises. We had a very enjoyable time overall. The smaller ship (~150) was cozy and let the staff be more flexible ... Read More
We have done several ocean cruises but this is the first river cruise, so our comparison point is not with other river cruises. We had a very enjoyable time overall. The smaller ship (~150) was cozy and let the staff be more flexible in arrangements. The ship facilities were good overall. The excursions were great. The quietvox system they used was really useful. For the biking excursions, they had enough guides that they could have let the group split into two... one faster and one slower group. But instead, by keeping one group, the slower and faster folks were both a bit off their desired paces. The fitness center was small and one of the two bikes was broken for the entire cruise, so this caused a lot of contention. Good laundry machines available. Wait staff was really nice, but often made mistakes... wrong or forgotten orders, etc. Checkout was really inefficient. One person for all checkout. I think we waited in one for 45 minutes. Not much for kids. Read Less
8 Helpful Votes
Sail Date: June 2017
We wanted to experience Eastern Europe, not having been there before, and chose an 8 day cruise between Budapest and Passau. The shore excursions were informative without being great and we sometimes had only brief periods to explore the ... Read More
We wanted to experience Eastern Europe, not having been there before, and chose an 8 day cruise between Budapest and Passau. The shore excursions were informative without being great and we sometimes had only brief periods to explore the cities/towns on our own. Our on board experience was mostly good and all the crew were ultra-attentive and always helpful. The restaurant service was impeccable and the dinner menus selective and mainly above par but breakfast and lunch choices, while always tasty, were practically static every day. On board entertainment was below par with the same pianist and vocalist nightly and this must have greater variety like using local performers, in each port, reflecting their local culture. Airport services with pick-up and dispatch was well organized and timely. Embarkation and disembarkation went smoothly and without a hitch. Overall, a bit pricey for what you get in return but we would definitely consider using them again. Read Less
6 Helpful Votes
Sail Date: May 2017
From the moment we stepped on board the SS Maria Theresa through to our drop off at the airport on the last day, we were treated like royalty. Without exception every crew member was pleasant, helpful and friendly. They seemed to know ... Read More
From the moment we stepped on board the SS Maria Theresa through to our drop off at the airport on the last day, we were treated like royalty. Without exception every crew member was pleasant, helpful and friendly. They seemed to know every passengers name by the second day ! The food was beautifully presented and delicious. The ship was lavishly and tastefully decorated following the theme throughout. The embarkation and disembarkation were easy and went smoothly. Before dinner appetizers and drinks were served in the lounge nightly. During this time, the tour director provided a nightly overview of the next day's excursions and had every detail addressed. Shore excursions were well planned with English speaking guides who shared local history. The wine steward provided a nightly review of the featured wine for each night's dinner. There was nightly onboard entertainment in the lounge before and after dinner. This cruise and itinerary would appeal to adults...not so much for children. Read Less
3 Helpful Votes
Sail Date: May 2017
For me, when taking a cruise (or staying at a luxury hotel) for the second time, it rarely equals or exceeds the first time. HOWEVER, Uniworld changed everything for me. We cruised on the SS Antionette 2 years ago for the "Castles ... Read More
For me, when taking a cruise (or staying at a luxury hotel) for the second time, it rarely equals or exceeds the first time. HOWEVER, Uniworld changed everything for me. We cruised on the SS Antionette 2 years ago for the "Castles on the Rhine" and were impressed beyond our expectations. This time we cruised on the SS Maria Theresa for the "Enchanting Danube" Budapest to Passau cruise. Not thinking it could possible happen, it did! It's literally impossible to find anything to criticize. The ship, the Captain, the crew, the food, the bar, the itinerary EVERYTHING. Granted we stayed in a suite, but this was simply the most luxurious, comfortable and rewarding trip/cruise we've ever taken. We've done over 15 Sea or River cruises combined. Having a butler (or two) may be the greatest experience you can have. For my money, if we want the BEST, stick with Uniworld. Read Less
9 Helpful Votes
Sail Date: April 2017
Our second cruise with Uniworld. Previous cruise - the Rhine. Excellent accommodations, food/drink, and service from the crew members. The embarkation and disembarkations were well planned and executed. The food with wine parings ... Read More
Our second cruise with Uniworld. Previous cruise - the Rhine. Excellent accommodations, food/drink, and service from the crew members. The embarkation and disembarkations were well planned and executed. The food with wine parings were superb. Shore excursions and our guides were excellent. We will definitely travel with Uniworld again and recommend it highly to our friends and family. Service on this ship would be hard to beat. Every crew member greets you with a smile. Need something ? They get it for you right away. Laundry service is exceptional. I can't believe that someone took the time to carefully fold underwear and socks the way they do it. The bed in our cabin was very comfortable and the bathroom was surprisingly spacious with plenty towels, etc. Internet access needs improvement. It was difficult to stay connected for any period of time. It may be something beyond their ability to fix. Read Less
7 Helpful Votes
Sail Date: March 2017
Service was top notch, ship is great but food was disappointing. Buffet style breakfast and lunch every day. When we told the maitre'd that we didnt like that style they brought us menus and did an excellent job of providing us ... Read More
Service was top notch, ship is great but food was disappointing. Buffet style breakfast and lunch every day. When we told the maitre'd that we didnt like that style they brought us menus and did an excellent job of providing us with table service but the food just lacked something. Chef tried very had but we think he was handcuffed by the quality of the food and also by the dietary habits of our fellow passengers. This morning the sausage with our poached eggs was, in fact, pepperoni. Huh? At lunch one day there were burgers, inevitably, but they were precooked thin things heated up to order. Tours: A lot of walking tours from the boat. I can do that myself - ok, without the commentary but so what. I can find the history online if I'm really interested. The tours were low-budget. A 10 minute experience dragged out to an hour and a half. We enjoyed the cruise because of the boat and the staff, all of whom were excellent. Nothing was too much trouble including a curry chef cooked for us one night as we had stated that we liked curry. Entertainment: Average except for a jazz band brought in one night and a classical concert in Vienna Would we go again? Maybe. Read Less
7 Helpful Votes
Sail Date: October 2016
Suggested by my travel agent. Then I read many reviews and felt confident it would be a great river cruise. No disappointment at all. The ship was the SS Maria Theresa, very opulent and beautiful decorated. The food was ... Read More
Suggested by my travel agent. Then I read many reviews and felt confident it would be a great river cruise. No disappointment at all. The ship was the SS Maria Theresa, very opulent and beautiful decorated. The food was delicious and abundant. The service was impeccable. Wonderful, friendly and hard-working staff always there to greet you and help you. Every night the cruise manager, sometimes with the Captain would inform us of the next day's activities, pointing out the highlights of each port. Every night the wine sommelier would explain the best wines of the region. The excursions were well organized. At one point, due to low water our Vienna port was ahead of schedule, so we had a private concert just for the Uniworld passengers at no extra charge and even gifted every stateroom with an CD of the evening! Entertainment every night with music. Cafe open 24-hrs, as well as reception desk. Always someone there greeting you!!! Looking forward to our next Uniworld cruise! Read Less
4 Helpful Votes
Sail Date: August 2016
I had heard this was a concierge cruise, but it turned out to be a floating infirmary. This was our first river cruise ever. We booked the Budapest to Amsterdam, August 25 – September 11, 2016, dates along with the pre and post ... Read More
I had heard this was a concierge cruise, but it turned out to be a floating infirmary. This was our first river cruise ever. We booked the Budapest to Amsterdam, August 25 – September 11, 2016, dates along with the pre and post cruise extensions tours. Though we found the rates for the 2-day extensions tours high, $600 per person in Budapest and $960 per person in Amsterdam, we expected they would be great tours with lovely hotel rooms. However, we were given a mediocre room in the Budapest Corinthia hotel and at the Amsterdam Movenpick hotel; both of which I found on-line to be under $200 for double occupancy. Nor were the tours, themselves of the anticipated quality. Our cruise commenced August 28th- September 11, 2016. Upon arrival, we learned from fellow cruise traveler that our cruise was a singles cruse and that there was no single occupancy supplement being charged for rooms with only one occupant. By doing this, Uniworld was effectively charging couples more for a shared room than they were charging a single person occupying the same room type. And, by not having to share the room, the single person was far more comfortable than we were in our room, while we paid twice the amount for the same room type. The cleaning was sloppy. Our glasses in the bathroom were left dirty for several days. I reported this to the front desk and the house keeping head apologized. Perhaps this lack of attention to cleanliness was why as the cruise unfolded, one-by-one, the crew became ill with a respiratory disease. Yet they still continued to service our cruise. Next, the guests became ill with a respiratory disease. By mid-cruise, 25% of the guests were sick with high fever, head congestion and coughing. An unknown number of crew was visibly coughing and sick as well. Five days before our final stop, Amsterdam, both my husband and I became ill. When we returned home, my husband was diagnosed with pneumonia. A few days later I followed with a temperature of over 105 degrees and I also was diagnosed with pneumonia. Given that this cruise with extensions cost close to $20K, I thought if I contacted Uniworld regarding our negative experience that they would be more than happy to offer good-wiil and offer some sort of discount or refund but I thought wrong, they were not. The entertainment had a mediocre singer during happy hour. A couple of guest entertainers. The dinners were ok and the "free" wine was not of the best quality. The red was not drinkable and the whites were ok, given that the cruse was in Germany mostly the north. The port excursions were interesting though some were canceled. Read Less
14 Helpful Votes
Sail Date: July 2016
We were at first somewhat hesitant about the Maria Theresa because it is definitely decorated much like a Barouqe palace. At first, the decor is a little overwhelming but it is surprising how quickly one becomes accustomed and comfortable ... Read More
We were at first somewhat hesitant about the Maria Theresa because it is definitely decorated much like a Barouqe palace. At first, the decor is a little overwhelming but it is surprising how quickly one becomes accustomed and comfortable with the ship. The ship itself is in excellent and spotless condition, looking as though we might have been on it's maiden voyage. That is testament to the crew and Uniworld who look to strive for perfection in everything they do. We stayed in a suite on the third floor which was spacious, spotless with a very large bathroom with double vanities and a rain shower that would rival suites on an ocean going ship. The pictures on the website do not do the suite justice as it looks quite cluttered, which it is not. There is plenty of room within the suite and more than adequate closet space, sufficient for even a 14 day itinerary. Our only complaint, which there were very few, was that the furniture within the suite could have been more functional and comfortable. This did not apply to the bed which was luxiourious. The food and service on board was consistently excellent. If you are a foodie, this cruise line is for you. Having sailed on more than 20 ocean cruises with Regent, Crystal and Seabourn, we were somewhat concerned about buffet breakfasts and lunches but those fears quickly faded. The buffets, especially lunch, were always excellent with top notch quality and selections. Dinner, which is served, was accompanied by very good wines, local when possible, and an equally good selection of 5 star cuisine. The crew were also top notch, very sincere and always willing to accomodatre and on par with the service one might see on Crystal or Seabourn. Overall, a great itinerary from Budapest to Amsterdam, with quality tours and guides. A great way to see the interior of Europe on a truly great river cruise line. Read Less
6 Helpful Votes
Sail Date: July 2016
Uniworld was a cruise line I had not heard of until our travel agent introduced it to me. There were two of us travelling and our travel agent had a great deal on offer from Uniworld. The cruise went from Budapest to Amsterdam and the ... Read More
Uniworld was a cruise line I had not heard of until our travel agent introduced it to me. There were two of us travelling and our travel agent had a great deal on offer from Uniworld. The cruise went from Budapest to Amsterdam and the special deal allowed us to be able to afford to upgrade to a suite. We arrived in Budapest two days before the cruise which gave us a chance to get our bearings and discover a little about this beautiful city. Knowing little about Budapest this was a wonderful experience. The locals were friendly and helpful and nearly everyone spoke English. We boarded our ship, SS Maria Theresa, in the afternoon and a truly fantastic adventure began. The ship is stunning. The lobby area is like a luxury hotel and you check in as you would for a hotel. You get a boarding card which is also the room key. The lobby is decorated in an ornate Baroque style with a stunning portrait of Maria Theresa and an equally stunning chandelier. From the lobby to our suite you have to go upstairs to the next deck. There is an elevator as well as a beautiful curved staircase. We were escorted to our suite and the butler (one of two) arrived to explain the features of the suite. There were many, from the TV in the mirror, the padded fabric covered walls, the private balcony, the L'Occitan toiletries and the fully stocked bar. It was truly amazing. We discovered everything was included in the price we had paid for the suite including daily laundry. Embarkation went smoothly and the crew were very professional. We had our first cruise briefing that evening and our first experience with the amazing dining to be had onboard. There was a buffet breakfast and lunch with dinner being a three course meal including local wines. The bar was open all day with an unlimited choice of wine, spirits and cocktails. The food was excellent and the evening meals reflected the culinary highlights of the regions through which we were travelling. The cruise director, Martin, was excellent. Very knowledgeable and very well organised. The captain, Peter, was very experienced and very friendly. All the staff were well trained friendly and helpful. They all spoke English. The first day we were given a complete briefing about all the activities and excursions for the whole trip. All but three excursions were included in the original cost. There was no pressure on us to take part in any excursion or planned activity. There were no wake up calls in the morning. It was left up to us to ensure we arrived in time for the morning activities. Everyone arrived early. The excursions were well organised and catered well for the passengers onboard. There was a coach designated for "the gentle walkers", those people for whom lots of walking could be problematic. In other words the walking stick users. There were also excursions that catered for the more active and included bike-riding along the river. This cruise was part of the Monarch series and as such included a couple of special royal events including drinks with a princess and dinner at a castle. Both very special. The SS Maria Theresa is a new ship and is as large as ships cruising the river can be, allowing for the locks and river depth. The service at all levels was outstanding. This was a fantastic cruise on an unbelievable ship. We loved every minute and would love to cruise with Uniworld again. Read Less
8 Helpful Votes
Sail Date: July 2016
Best vacation I ever had and I have been around the world 11 times. Uniworld and the S. S. Maria Theresa was by far the most satisfying cruise line ever...The staterooms were beautiful, the service was "white glove" the food was ... Read More
Best vacation I ever had and I have been around the world 11 times. Uniworld and the S. S. Maria Theresa was by far the most satisfying cruise line ever...The staterooms were beautiful, the service was "white glove" the food was excellent.. The ports of call were breathtaking....... I would rate Uniworld as a Ten plus............Top of the line drinks included, there was nothing that was extra........The butler service was over the top....We had two butlers that took care of almost every need...Laundry service was also included.....Pick up the phone and ask your butler to pick up our slacks and press them for dinner.....Need your shoes polished, no problem....I got a spot on my tie during the captains dinner......They took the time to get the stain out the next day...Dress in country club casual except the captains dinner. I will never travel on any other cruise line....Once you travel Uniworld you will say the same. All tips and gratuities are included as well as all the excursions.... Book your cruise now....... Read Less
1 Helpful Vote
Sail Date: May 2016
Top notch. Not the cheapest but the best. Food was not only excellent and we know that is so subjective. But the staterooms are over the top and with High end liquors & spirits. The Tours were excellent and we saw all we ... Read More
Top notch. Not the cheapest but the best. Food was not only excellent and we know that is so subjective. But the staterooms are over the top and with High end liquors & spirits. The Tours were excellent and we saw all we wanted to see. There are cheaper River cruises out there but the quality was made this so special. We did dock next to another river cruise and walked thru it and was so glad we did Uniworld. You can't go wrong here. We did get a balcony but if you think you are getting more space forget it as the balcony takes up most of the stateroom. if you look at pictures of river cruises you won't see balconies sticking out on the side. Makes sense if you think about it. We went through 76 locks and there was no room for a balcony to stick futon the side. The fitness room was very small as I am sure it is on all river cruises. We did the 15 day from Budapest to Amsterdam. Loved every minute of it. Read Less
4 Helpful Votes
Sail Date: May 2016
We chose this Cruise Line because our friends had been on it before and exclaimed it was excellent. Now that we have been on the cruise, we totally agree. Everything was top notch. We are recommending the cruise to all our friends. ... Read More
We chose this Cruise Line because our friends had been on it before and exclaimed it was excellent. Now that we have been on the cruise, we totally agree. Everything was top notch. We are recommending the cruise to all our friends. From day one the service and the personal touches of the crew remembering your name and your preferences was exceptional. The programs description daily was very informative and let everyone know what was happening next. The food and the presentation of it was exceptional with all the personal touches. The tours were prepared and handled very professionally and very informative. Of course, what can you say about the local wines as they were matched with the food presented, which was presented very well. The rooms were designed and decorated very tastefully and made you feel like you were in the lap of luxury. We totally enjoyed the cleanliness and thoughtfulness of the crew and how everyone was there to help or make you more comfortable. We will be back in the next year or two. Read Less
9 Helpful Votes
Sail Date: April 2016
We picked Uniworld because of their reputation. Talked with many on the river cruise and they told us we made a mistake booking uniworld as our first river cruise because it can only be downhill from here unless we do another Uniworld. ... Read More
We picked Uniworld because of their reputation. Talked with many on the river cruise and they told us we made a mistake booking uniworld as our first river cruise because it can only be downhill from here unless we do another Uniworld. Everything was perfect. The food was over the top and not to mention the service. Even those who were not attached to our room would greet us every time they saw us. The tour were the best. We have done many tours over the years and many in Spain on the years trip prior to the river cruise and these tours were the best. Everything is high tech. With a TV in the mirror and the lighting system was top notch. On the tours they had excellent voice box you put around your neck and could hear the tour guide on the tour. The tour guides were all exceptional and spoke excellent English so we could truly understand. The drinks and gratuities were all included. And the drinks were top shelf if you wanted a cocktail. The only two downers were the exercise room as it was small and with 4 people in there it got a little crowded but then these are small boats and I guess you need to expect things like this. Also we booked a full balcony and paid extra for it thinking we would get a larger room. But when talking with others on ship the rooms are no larger and same type of window as the French balcony. Next time I will go that route. I loved the coffee room, where I could get a cup of coffee at anytime and a light breakfast at 6:00am. I am an early riser and this means a lot to me. Also I enjoyed the daily newspaper that was throughout the ship. Went well with my coffee in the morning. I was impressed on well they had everything organized. The tours were perfect times to travel and gave us free time and that was very important to us as we wanted to try some of the local food and beverage as well as do some shopping. They had maps at the front counter every day of the new port and it was very helpful to see where we were going. Can't say enough about this cruise except it will be very difficult to top it. Read Less
6 Helpful Votes
Sail Date: May 2015
For obvious reasons I have never had the opportunity to familiarise myself with the decor of the average 17th century baroque brothel but, had I done so, I am sure that I would have felt perfectly at home as soon I had set foot on this ... Read More
For obvious reasons I have never had the opportunity to familiarise myself with the decor of the average 17th century baroque brothel but, had I done so, I am sure that I would have felt perfectly at home as soon I had set foot on this ship. Whatever possessed them to decorate it as they have, I cannot imagine. Almost the entire ship is a melange of gold leaf, shiny stuff, tassels, mirrors, glass, marble, ornate furniture, competing textile patterns and, in the dining room and lounge, badly made Austrian style curtains. Added to which the whole lot had been distressed (I spent a worrying few moments when we first got to our cabin trying to get the brown spots off the mirrors, only to realise that they were supposed to be there). The one oasis in this headache-inducing riot of over-the-top, disneyesque fantasy was the Leopard Bar at the back of the boat which was cooly and impeccably decorated and furnished; we spent most of our time there when we were sailing. Having said that, and despite their obvious attempts to make it appear otherwise, this is a brand new state-of-the-art, luxury ship, full of the sort of 21st century touches that you would expect and extremely smart from the outside (one could feel quite superior when passing lesser boats to get to our handsome vessel). It was only two-thirds full and so there was always lots of space to sit where you wanted, to move around or to use any of the facilities offered on board. I don’t know if things would have been different if the ship had been full. The beds were enormous and very comfortable (in fact, they could have been a foot narrower and given us more cabin space which was extremely limited). Unlike the previous reviewer, we had ample hanging and drawer space.The walls were actually padded so there was no noise at all from adjacent cabins, nor could we hear the ship’s engines. The shower room was full of marble and mirrors and was quite luxurious with optional underfloor heating. The shower (big enough to bend over and pick up the soap when you drop it) had the option of a hand-held shower or a one coming from the ceiling. The hot water never ran out. The shower gel, liquid soap and body lotions were in dispensers fixed to the wall. The hairdryer was not fixed to the wall and was very powerful. At night, there was a gentle blue light which did not invade the sleeping area - a good idea. Towels and flannels were beautifully fluffy and soft. Unfortunately, the temptation to fill the cabin with gizmos had not been resisted. All the lights were controlled by sort of touch-screen control panels and I never did work out how to switch off the lights that I wanted too switch off. How I longed for good old-fashioned switches. The main mirror was a sort of display panel when activated which, at least, meant that you did not have a free-standing television taking up space. The Service Impeccable. Nothing was too much trouble. For example: because there were only 20 non-Americans on board, we decided that it would be a good idea to have a ‘Commonwealth Dinner’ so that we could meet up. We put the idea to Georgina Sousa, the Hotel Manager, and it was immediately organised. A menu was decided upon, the Leopard Bar was reserved for us and invitations were sent out. They even decorated the bar beautifully with a little picture of the Queen and the flags of the Commonwealth countries. It must have taken them ages and we had a wonderful evening. The Food Consistently wonderful. I cannot fault it in any way. Breakfast and lunch were self-service from an absolutely enormous choice and dinner was formally served. The Maître d’ gave us a little talk each evening just before dinner on the wines that he had selected for that evening and why. On several nights, even more formal ‘Fine Dining’ evenings were held in the Leopard Bar at no extra cost. On-board Facilities The sun deck was closed for the greater part of the trip. Peter, the wellness coach, offers a comprehensive fitness and well-being programme (I had a massage and it was excellent). There was a little, well-equipped gym which was usually well used. The little swimming pool had a sort of artificial current gizmo so that you can swim without ever going anywhere. The films available, both in your room and in the cinema, were rubbish - completely out of date. The lectures were good. There is a laundry room. The Itinerary I think that the itinerary needs to be reviewed. Some stops would have benefitted from being longer, even at the expense of some of the smaller places we visited. The real weakness was at the end where we only had an hour and a half in Cologne - (just enough time to visit the cathedral really). (Admittedly there had been an additional walk in Cologne starting at 7.00 a.m. which, on reflection, I wish that I had done). After that we spent until early the next morning sailing to Amsterdam for, as far as I could see, no particular reason. Unless you pay for an extension, you are then transferred straight to Schipol Airport and you never actually see the city. Therefore,it is a bit disingenuous to describe the trip as from Budapest to Amsterdam. It finishes at Cologne. With one exception, the local guides were very knowledgeable, often very amusing, and fluent English speakers. Our wonderful Cruise Manager, Christine Bremberger, organised them, and us, with unfailing patience, good humour and thoroughness. She also briefed us on the next day’s visit the evening before. There seemed to be nothing that she did not know about each destination and about the countries that we passed through. The excursions were quite varied. We particularly enjoyed the optional Viennese Music Night in Vienna (and thought it worth the extra cost), the visit to the BMW plant in Regensburg, World War II Nurenberg and the organ recital and tour of Passau. Safety and Security I am a little concerned about the lack of security on all these ships, especially when ships are moored up against each other so that anyone can walk through a ship. Perhaps a swipe card system would tighten up the security. Although the Captain’s lecture on safety was very comprehensive, there was no practise at putting on a life jacket (although it was demonstrated by some of the crew) nor did we go to our actual muster station on the sun deck because the weather was inclement. Overall An expensive holiday but on a luxury ship with superb food and service. The itinerary needs to be looked at again and the company needs to describe the differences between cabins more accurately in its brochure. I suppose that it is too late to do anything about the decor but, when the time comes to refurbish it, I hope that they think again. However, we would certainly consider another cruise on a Uniworld ship. Read Less
1 Helpful Vote
Sail Date: May 2015
Uniworld is all-inclusive meaning that all shore excursions, food and all beverages (including beer, wine, cocktails, soft drinks, juice any time of day) and gratuities are included. Our cruise did offer some extra shore excursions for ... Read More
Uniworld is all-inclusive meaning that all shore excursions, food and all beverages (including beer, wine, cocktails, soft drinks, juice any time of day) and gratuities are included. Our cruise did offer some extra shore excursions for which there was a very reasonable charge.The level of service is excellent. Whatever your need, it's taken care of. All of the crew were very friendly and helpful and couldn't do enough for us. This is a new ship and offers every amenity. There were three washers and dryers on board that are free to use and detergent is provided at no cost. The top deck has sufficient cover so everyone can be shaded. The food was excellent. Breakfast is a buffet but you are able to order off a menu as well. Lunch is buffet and dinner is off a menu. Dinners usually included some regional specialties. Nightly entertainment included a duo as well as several specialty acts brought on board. We flew into Budapest and were met by a Uniworld representative who took us to the ship. We were immediately offered food and beverages while waiting for our room. We were escorted to our room and everything was explained. When we ended our cruise in Amsterdam, we had to be out of our room by 8:30 am but could remain on the ship and enjoy lunch until the ship sailed at 2:30 pm. The atmosphere is more of a high-end hotel rather than a cruise ship. Read Less
S.S. Maria Theresa Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 5.0 4.4
Entertainment 4.0 3.9
Public Rooms 4.0 4.6
Fitness Recreation 3.0 4.1
Family 1.0 4.1
Shore Excursion 4.0 4.5
Enrichment 4.0 4.3
Service 5.0 4.8
Value For Money 5.0 4.1

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