1. Home
  2. Cruise Destinations
  3. Europe River Cruises
  4. Europe River Cruise Reviews

106 Budapest to Europe - River Cruise Reviews

Sharing our Viking Grand European River Cruise experience, one that we will never repeat. Must say Viking does an excellent job marketing itself, however way under delivers. Buyer beware – don’t even think of sailing with Viking if ... Read More
Sharing our Viking Grand European River Cruise experience, one that we will never repeat. Must say Viking does an excellent job marketing itself, however way under delivers. Buyer beware – don’t even think of sailing with Viking if you are younger than 70 (note to readers – I am a very active 59 year old). We booked our 2 week bucket list river cruise close to 2 years ago, and at that time, Viking demanded full payment up front, while no other cruise line has ever asked for full payment till 3 months before the cruise. Viking proceeded to “nickel and dime” us regarding our air reservations, which we had booked thru them. Just to speak to a live person cost us $50. pp. We then said we wanted to go 2 days early, so to ensure we did not miss the cruise if we had flight issues. That added another $100 per person on to our tab. They then tried to steer us to their “partner” hotel in Amsterdam and wanted $1200. for the 2 nights, we said forget that – and booked a great hotel for a total of $218. for the two of us. Then the “icing on the cake” was since we booked the air thru Viking, they told us our flight back home was to leave at 5:30 am –meaning we had to get up at 2 am, for a close to hour trip to the airport and then get thru security etc. So, we said a big “No” to that option, and Viking socked us with another fee to change the air. As part of the package we paid for, which we felt was ridiculously overpriced compared to ocean cruises, (we usually do 2 -3 ocean cruises on Celebrity annually and love them!), we were to have transportation from the airport to our hotel and then the hotel to the ship on embarkation day. Since we did not purchase their overpriced room for 2 nights at their partner hotel, Viking said, “you are on your own to get to your hotel and then to the ship”. They never offered a credit to our account, even though I asked for one, as we had paid for the service as part of our package. So, we were on our own to get to the hotel, which we managed, after we purchased the wrong train ticket, costing us $60. Upon leaving the hotel, we had to take several trains to get to the port. Once we arrived at the port, we were like a deer in headlights, as there were numerous Viking ships, and we had no idea where ours was located. So in pouring rain, we started walking, first one way, then another, as our luggage proceeded to get sopping wet. To the room, now. So every morning our TV would not work, and we had to call reception and ask them to reboot the system. We were excited to see that the History channel was offered, until we found out that everything was in German, of which we speak all of 5 words. The beds luckily were long enough for both of us, but only contained a duvet on it – no sheets or blankets. So every night, you woke up at least 10 times to put the duvet back on that had slid off the bed. There are no exercise facilities, nor a pool or Jacuzzi on any Viking ship as they feel guests get their needed exercise by walking the shore excursions. Well, their definition of “walking” and ours appears to be quite different. We would call it more of a “Mrs. Wiggins shuffle”, I could have run circles around many of the guests as they “walked” the routes. A number of the shore excursions offered a “Leisurely” or a more “Strenuous” walking route. However several guests chose the “Strenuous route” when they clearly should have been put into the “Leisurely” route. So many of our shore excursions enabled to see the sights at a ”snail’s pace”. Now on to the food. We had been told that the food would be quite good with Viking, however once again we were let down. I will say that breakfast was quite nice and offered plentiful options, however for lunch, you had a very, very small sampling of entrees at the buffet compared to what you would have on an ocean cruise. (we never ate in the dining room for lunch). One day they had on the lunch menu, “Bavarian Meatloaf”. I was SO looking forward to this dish as I absolutely love my mother’s meatloaf and that was what I was envisioning. Needless to say, my dream was shattered when they served what all of us agreed appeared to be Spam with gravy over it. Viking really promotes the never ending wine and beer served at both lunch and dinner. We were envisioning a number of varieties of nice European wine to sample throughout our 2 week cruise. Sadly, again, we were disappointed when we found out that only one red and one white wine were served at each meal, and appeared to be the same throughout the entire cruise, and quite disappointing. So much for sampling the lovely native wines. Every evening before dinner, the guests would gather in the lounge to hear the port talk for the next day and extremely loud, live corny lounge music from 2 Hungarians, who dressed in different sparkly sequinned outfits each night, playing all of those good “oldies”, as no “rock” songs were part of their repertoire. As the majority of the guests were older, there was never more than 1 or 2 couples that would go to the lounge after dinner, so don't expect any "nightlife". At the end of the two weeks, we were more than ready to head back home. However Viking made sure we would take a “memento” back home with us – getting sick. I can honestly say that about 90% of all of the guests were sick at some point during our cruise, so it was inevitable that we were going to get sick. I came down with the dreaded fast moving cold/cough the day we left the ship, which made flying quite painful. The night before leaving the ship, we were told to place our luggage outside of our stateroom and it would be taken to our bus and then we would pick it up at the airport. We were hesitant to do this, but were “guaranteed” all would run smoothly. So panic set in when we got off the bus at the airport and waiting patiently for my husband’s luggage to appear. When the driver said that was all he had, with no signs of his luggage, and us needing to catch our flight, extreme panic set in. Communication chaos ensued as the Viking coordinator tried to locate his missing luggage. Eventually it was found back at the ship and was given to a cab driver to get it to the airport ASAP. So 30 min. later it shows up, and off we go running to our flight. On the positive notes - as there was several, it was very cool going thru the 67 locks, some that were fascinating. The Program Director was excellent – Stephen was on our boat. We enjoyed most of the arranged shore excursions and the guides were all excellent, except for Hubert. Our ship stopped at some lovely little German and Austrian villages and we immensely enjoyed exploring Amsterdam and Vienna. The staff were very helpful and friendly, and our stateroom attendant was very accommodating. We are interested in going on some river cruises thru France, but will explore options with AMA or Uniworld, as we have heard wonderful things about those two lines. Read Less
Sail Date October 2019
The service staff were the best part of the cruise. The food and wine etc were very good. However, I found the sheer numbers of people -148 or thereabouts - quite overwhelming. The ship didn't get past Passau and we were berthed there ... Read More
The service staff were the best part of the cruise. The food and wine etc were very good. However, I found the sheer numbers of people -148 or thereabouts - quite overwhelming. The ship didn't get past Passau and we were berthed there for 3 days with our 'view' being a stone wall. That's not what I paid for. Why was there no contingency plan? Our river cruise turned into hours of being herded about on coach tours. I believe it was known from the outset that we wouldn't get past Passau. There were too many early rises and way too much walking. The tours, although good, were often too long and the guides too longwinded. i wear hearing aids and found the audio devices totally unsuitable for these. I got a flippant reply when I mentioned this to the TD. The wires and box are cumbersome and annoying when you're managing camera, walking stick, umbrella etc. I had a fall while on an earlier tour before joining the ship, and the after effects eventually precluded me from doing the Prague food and culture walk. When I approached the TD regarding a refund, he refused on the grounds that I'd pre-paid the trip from home. Penalised for being organised and saving him some paperwork. The overall atmosphere was impersonal and regimented. I definitely would not recommend Avalon based on my experience. Read Less
Sail Date September 2019
We had heard some positive reports about Viking - Had never done a river cruise before (although we have done several ocean cruises) We were excited to cruise the beautiful Danube and see the country - However, we spent very ... Read More
We had heard some positive reports about Viking - Had never done a river cruise before (although we have done several ocean cruises) We were excited to cruise the beautiful Danube and see the country - However, we spent very little time on the river - spent 3 days on canals, more than a day total on locks, and docked in only 2 cities - which required us to take bus rides (on their schedule - some up to 90 min to 2 hours) to get to the port cities we wanted to see. The worst part was having to change boats half way through the trip - a plan to which we were not notified until we were on the cruise. Worst of all - when we got on the second ship, we found belongings of the previous cabin occupants in the bed! Gross! After making us pack up and change ships, we weren't even put in cabins with clean sheets!! TOTALLY UNACCEPTABLE - as well as disgusting and unsanitary. Read Less
Sail Date September 2019
Viking does a great job marketing and we were sold a “first class experience” when booking one of two explorer suites. These suites are right above the engines in the back of the boat. Low water on the Danube exasperated the loudness ... Read More
Viking does a great job marketing and we were sold a “first class experience” when booking one of two explorer suites. These suites are right above the engines in the back of the boat. Low water on the Danube exasperated the loudness if the suite and the vibrations made our teeth chatter. We had to be moved to another room on the cruise. Horrific experience and very poor customer experience. Viking also has no automation for passenger boarding and leaving ship. Traditional ocean liners have an automated system where you put in your card upon entering and exiting the ship. Viking does this work paper cards that you are given (and have to wait in line for) each time you enter or exit the ship. Ridiculous and so old school! They cruise officers were always looking for people at each port. I would also never add anything port extensions on with Viking. Very poor hotels, especially the Corenthia in Prague Read Less
Sail Date August 2019
The food and cleaning departments were super but the cruise directors were just horrible. 10 people were left behind in Vienna when a tour guide decided to leave 15 minutes early, guide and cruise directors didnt care at all. ... Read More
The food and cleaning departments were super but the cruise directors were just horrible. 10 people were left behind in Vienna when a tour guide decided to leave 15 minutes early, guide and cruise directors didnt care at all. Entertainment on the ship was hideous music was a man playing a key board of songs from the 1960s and playing them badly. There were never enough seats in the lounge for people, and the free WiFi only worked in one small spot on the ship so everyone had to stand on top of each other to use it. Our room room smelled of dirty socks and while the cleaning tried hard to clean every surface, the manager of room services told us it was fine. Lastly we paid for a French balcony room only to see another French balcony room abutting ours one foot away every day. They stack there to four Viking boats next to each to save docking fees so all we saw was the boats next to us and at night they travelled to next destination so it was dark. Just the worst! Read Less
Sail Date May 2019
We are still in disbelief as to what happened to us at the hands of Crystal. More unbelievable is the uncaring, disregard they have exhibited since our return. We were assured this would be handled with the utmost attention. That has not ... Read More
We are still in disbelief as to what happened to us at the hands of Crystal. More unbelievable is the uncaring, disregard they have exhibited since our return. We were assured this would be handled with the utmost attention. That has not happened almost five months later. I could write pages describing this ordeal but will try to keep it concise. Our cruise documents we received had no information regarding the embarkation for our cruise. We figured maybe they did not have this information when they sent our tickets, and we would be hearing from them by text, cellphone, or email giving us this vital information. How else would we know how to find the Ravel ? They certainly have no problem contacting you when they want your money. We were in Budapest 6 days at a 5 star hotel prior to our cruise so we asked our concierge if he had this information. We thought it must be routine for them to know, although the ultimate responsibility was Crystals. He gave us the information he had and we went out to find the pontoon where our boat would be. We found it and were confident in his information. We never heard from Crystal. On the morning of our cruise we had arranged for a cab to take us and our 3 - 50+ bags and 4 carry ons to the pontoon (dock). There was a marathon with hundreds of runners that we were unaware of which closed the street we needed to be on. We did not know this until our cab could not get through. The cab had to let us out as he could go no further. We had no choice but to walk the 1/4 of a mile to the pontoon (5), the road was going to be closed till late evening. I was really worried because I was still recovering from major shoulder surgery I had in December but we had no choice. The race had ended so we dragged our bags through the street. It was littered with cups and debris which was getting caught in the wheels of our bags, not to mention almost being run over by the street cleaning truck spewing water everywhere, we barely got out of their way. When we got to the pontoon there was NO Ravel there. My husband called Crystal and they put him through to the Ravel. They were clueless as to what was going on outside on the street and told us to get a cab. They were at another pontoon 5 way down in the other direction. My husband told them of the dire straits we were in and asked them to send someone by foot to help us. I saw what looked like a dock master office and went in. They barely spoke English but pointed in that same direction. We tried to walk fearful that more festivities were starting soon and we would really be in trouble. That is when the Budapest police came along and told us we could not be in the street. We told them of our situation and asked them to please drive down and verify that the Ravel was indeed where we were told, which was almost a mile away. They did and came back and said it was there. We asked them to please help us. They took us, one at a time with our luggage to the boat. Their car was so small that only one officer, one of us and some of our luggage would fit at one time. No one from Crystal ever came to help. Thank god for the wonderful Budapest police. You can only imagine how embarrassed we were arriving with the police. We filled the survey they sent right away. We heard from various Crystal employees promising a swift response. It mostly fell on deaf ears until we received an offer of $125.00 each toward another cruise with a lot of stipulations. Still no answer as to how they were going to tell us where the boat was. We finally heard from the manager of cruise relations she said "the river boat industry is very different than ocean cruising and that Crystal must find a better way to inform guests as to where the boat is located. She went on to say they are currently doing that with the assistance of their IT and marketing department and hope to have a solution soon. One would think a company that touts themselves as five star would have had this important aspect figured out long ago She wished me a full recovery of my shoulder. That was it. I asked her in an email who in corporate was aware of this situation and she never responded. I am still seeing my doctor for the pain I have had since dragging our bags and may need another MRI to see if I did any damage. I agree with Radar 65's comments. Also know if there is a drought like they had in 2018 your expensive river cruise (ours was $10,000) could easily turn into a bus tour. Not exactly what you envision when wanting to cruise the Danube or other European river. We heard the details from our cruise director and they sounded bad. Through all my conversations with our cruise consultant in 2018 she never mentioned one thing about this drought that was so adversely affecting Crystal. More cons than pros with this form of travel. Breakfast only served till 9 AM in the main restaurant, limited other choices if you are a late riser. Cooked to order pancakes, waffles were only available by special request, very tight quarters in the suites, drought or too much water means boat cannot sail. too much water and they cannotget under the bridges. Small spa treatment room with one esthetician and almost impossible to reschedule. One of our excursions was changed and Crystal did not tell us so we had to change our treatments to a time that was not good. They also are getting rid of the Mozart. The river boat they touted as the Grand Dame of their fleet, the Queen of the Danube. It is NOT going to be a luxury river boat in 2020 and is going to Asia. They spent a lot of money refurbishing this boat not that many years ago, so who knows what is going on with Crystal. I also think this company has been sold maybe a few years ago. I would be very careful booking with Crystal. Read all the other reviews especially the lack of reimbursement due to the drought. If you don't mind spending big bucks on a bus trip, you might be fine with it. We have traveled all over the world and this was by far the most harrowing, dangerous experience we have ever had. Our first and last river cruise. Never again for us !! Read Less
Sail Date April 2019
APT's river cruise from Amsterdam to Budapest was excellent. There are interesting things to see every few minutes on both sides of the river all the way - and fabulous towns along the way and on the numerous side tours. The ship ... Read More
APT's river cruise from Amsterdam to Budapest was excellent. There are interesting things to see every few minutes on both sides of the river all the way - and fabulous towns along the way and on the numerous side tours. The ship glides past fortresses, castles, quaint villages and point of interest (dozens of them) all the time. But APT's 'Voyage Through The Balkans' is, at best, about 10% as good - especially if you've already been to Budapest and Vienna, which is by far the best of it. There were no more than 5 interesting things to see from the ship in the 14 days - and most of the places we visited were drab and uninteresting - with only a few exceptions. The ship (including our cabin) was excellent - and the staff (and Tour Guides) were mostly very good. Unfortunately, we didn't make it more than two thirds of the way, so I can't comment on the places we never reached – Svishtov, Veliko Tarnovo, Rousse, Giurgu and Bucharest. Unfortunately, APT did not agree that we should be compensated. Regardless or their disappointing attitude to (hitherto) loyal clients, I would not recommend this APT cruise to anyone - unless they were keen students of the tragic events to shattered the former Yugoslavia. Give this one a miss. Read Less
Sail Date March 2019
My wife and I have always wanted to take a river cruise with Viking. Their commercials are enticing and we thought we would have a wonderful trip. We agreed with Viking’s CEO, Torstein Hagen, that travel was broadening and time was ... Read More
My wife and I have always wanted to take a river cruise with Viking. Their commercials are enticing and we thought we would have a wonderful trip. We agreed with Viking’s CEO, Torstein Hagen, that travel was broadening and time was short. This cruise was expensive and we saved a long time to take it. Unfortunately, reality did not meet expectations. We we were forced to take long bus rides to destinations that we could not sail to because of the low river levels (Bratislava and Budapest). The bus rides were tedious and exhausting and because we used buses, which took time away from the excursions, one of the optional trips we booked was canceled. In addition, my wife got very sick and was unable to enjoy the rest of the cruise because of the long rides. If we wanted to ride buses we would have booked a guided tour. They did send two emails, one three months and another one two days in advance of the cruise, but the lead time was too short to cancel without full penalty. It does mention in the Terms and Conditions that “Itineraries are subject to change and may need to be altered or canceled specifically because of water levels or wind or other factors.” but some kind of compensation should have been offered. Other river cruise companies did offer partial refunds. A company with Viking’s reputation should have been more caring toward their customers. Because of this we will never book another Viking Cruise, river or ocean. Read Less
Sail Date November 2018
After 35 cruises, this was the most disappointing ever, mostly a bus trip and Viking cruises are not cheap! We have been on a Viking Ocean cruise and loved it and decided to give their river cruises a try. Viking emailed us just before ... Read More
After 35 cruises, this was the most disappointing ever, mostly a bus trip and Viking cruises are not cheap! We have been on a Viking Ocean cruise and loved it and decided to give their river cruises a try. Viking emailed us just before the cruise about the Danube river problems and we would now spend the1st night on a boat docked in Budapest, then pack up and take a bus 150 miles, thus losing half of the river cruise. They did offer a discount for the situation, but not for this cruise. We have to book a future cruise to get any compensation. We had a French balcony cabin, floor to ceiling sliding glass, how great that should have been for a view. Only for the first 4 days we did not move and had another Viking boat tied up next to us so we looked right at another ship's cabin. I could open the glass door and touch the other ship's cabin rail.....what a view! Even if the boat did not move we at least should have been able to enjoy looking at the river. Finally one day the boat moved for around 3 hours so we had a day time cruise to enjoy the shoreline. The next few nights we only moved during the pitch black night, no view. So out of our "7 day cruise" we had only 3 hours of day light cruising to see the river. Bummer. Sure not like the TV ads you see. The last few days we were at a dock with a view of the bank, still unable to enjoy a river view from our cabin. The dining was OK, but we expected more. Only a choice of the same 4 entrees that did not change, or 2 entrees of the day. Real hassel was there was not a single table for two in the dining room. Only tables for 6 or 8. Sometime after a busy day you just feel like eating dinner and calling it a day, or maybe you and your wife would like a nice dinner alone. Can't happen here. It is nice to eat with strangers sometimes, but not every meal all week long. An hour plus of chitt chat is hard every meal. The Viking Ocean cruise we took did have tables for 2 in the dining room. The boat it's self was wonderful. Cabin great. Captin on down, all the staff could not have been better. The cruise director, Sonya, was the hardest working person maybe in the world. She had such up in the air matters to deal with on this cruise, (all the buses all the time) but did a wonderful job. The shore tour guides were all very good and interesting. We do plan to take future Viking Ocean cruises, but not Viking River cruises. Read Less
Sail Date November 2018
You can really judge a company by the way they handle a difficult situation. My experience, and others, on this trip was that Scenic handled this absolutely terribly and conducted the tour at the most cheapest cost possible to themselves. ... Read More
You can really judge a company by the way they handle a difficult situation. My experience, and others, on this trip was that Scenic handled this absolutely terribly and conducted the tour at the most cheapest cost possible to themselves. They didn’t deliver a luxury experience, even though they still had the opportunity and facilities to do so, instead they provided terrible service with really cheap food (often buffets) and really cheap wine. I thought after their 16 million dollar class action case they lost last year that they would have improved their service, but they have obviously learnt nothing from past mistakes. We were advised by email on 19th October (5 days before our cruise, and we were already in Europe) that we would have to do land arrangements for four nights before joining the Scenic Jewel (instead of Scenic Opal) in Regensburg on 28th October. We were not advised of an option to cancel the tour. We were then emailed on 22nd October advising which hotels we would be staying at. Still no option to cancel. On the 24th October in Budapest we met our Tour Director, and was given an update on the trip. At that stage we found out that there were 109 people booked for this cruise but only 65 showed up in Budapest and 44 people cancelled and didn’t travel. After speaking with people on the tour we found out that scenic contacted some people before they left Australia and gave them an option to cancel, and didn’t bother to contact other passengers at all (including us, except for an email advising a change to the itinerary, but not advising any option to cancel). We were informed that the river was the lowest in over 100 years by the tour director, so obviously scenic knew well in advance that this trip was going to be affected and yet we were not advised. Looking at reviews of previous scenic passengers that cruised this itinerary this year, there were many disruptions, so scenic should have advised us well before we left Australia and given us an option to cancel like they did for only select passengers. We totally understand that scenic can not help the water levels being so low that they can’t operate the cruise at certain sections of the river, however, they knew the river conditions well in advance of the cruise as they’d had problems all summer. They should have given everyone, not just a select few, the option the cancel before leaving Australia. I wonder if they went ahead with this cruise because they had a travel agent famil group booked on this cruise? I telephoned and emailed Scenic in Australia from Budapest, after our tour briefing, however they were not of any help at all and just gave a generic reply to claim for compensation when we return home. Rather than going into a long letter, I’ve itemised below the terrible experience that we had from Scenic considering that Scenic has advertised this “Luxury River Cruise” as an all inclusive (spirits, wines, soft drinks, tea, coffee and mini bar), with anytime dining. - we were advised in writing by the tour director that we were allowed up to two glasses of wine, beer or soft drink with dinner and one glass with lunch during the first four days of our trip which was conducted by land (hotels and buses) - Even though scenic had the access to provide spirits, wine, coffee, tea, afternoon tea...etc at the hotels we were staying at, scenic would not include this for us and we were told we would have to pay for these ourselves. - The quality of the buffet food and wine we received at the hotels was of a very poor quality. The food was like something you’d get at an RSL club and the wines were really cheap and nasty. We stayed at very nice hotels, but received the cheapest quality of food and wine. - We finally boarded the scenic jewel in Regensburg, on 28th October. - We were onboard the ship for 10 nights. During this time, there was no anytime dining in the crystal dining room (as advertised by scenic) instead we were restricted to sometimes late dining times and the waiters were always in a hurry to get us fed and out of the restaurant. - Portobellos was only open 2 nights out of the 10! Why?? - For 8 out of 10 nights on the cruise there was only one dining option, and that was a fixed time, which is totally opposite to what scenic advertise. - There was absolutely no drinks or food service on the top deck during the entire cruise, which is completely the opposite experience of friends who have done this cruise before. I know there was part of the cruise when the top deck was closed when going under bridges, but we received no service there at all the entire cruise. Even when we docked in Amsterdam, we saw Viking and Avalon ships beside us serving their passengers drinks and food on their top decks.....our ship was completely dead in atmosphere and service. - The food quality on the ship was very “hit and miss”. Sometimes the food was very nice, other days they food was just terrible and quite often cold. - The cakes in the river cafe were a generic shop bought cake that was often stale by being cut and left in the display cabinet. - We were never offered a packed picnic lunch, as advertised by scenic, if we didn’t want to do an organised tour and just do our own sightseeing. - The entertainment onboard the ship was really amateur and something you’d expect on a budget cruise, not a luxury cruise. Read Less
Sail Date October 2018
Cruise was supposed to be a river cruise from Budapest to Amsterdam, however, low water levels resulted in being bussed 800 km of the 1400 km trip. Scenic was not, of course, responsible for the low water, however, they almost certainly ... Read More
Cruise was supposed to be a river cruise from Budapest to Amsterdam, however, low water levels resulted in being bussed 800 km of the 1400 km trip. Scenic was not, of course, responsible for the low water, however, they almost certainly knew well before the Oct. 16/18 start date that they would likely have to bus passengers for more than 1/2 of the trip. They therefore should have cancelled the trip as they knew they would be unable to provide the product promised, or even a reasonable facsimile of it. This was a very expensive bus tour. We were put up at a hotel in Budapest for 2 days before being bussed over 300 km to board our ship. We were scheduled to be on the Crystal but instead boarded the Pearl (sister ship) but for only 2 days then bussed over 300 +km to board the Opal which we were on for 6 (or maybe 7) days then bussed for about 200 km to board the Amber which we were on for 3 days. Breakfast & lunch were, of course, buffet and were good. Dinners were, however, inconsistent. Beef not cooked correctly, entrees not hot. Service was good ie. prompt. Not the over the top friendly we're used to on ocean cruises. Could be because the crew was eastern European & it's not their culture. Very little on board entertainment but none really expected. Nice comfortable lounge. Read Less
Sail Date October 2018
Chose this cruise to see the scenery, castles, and towns as we cruised along the Danube and the Rhine and the fact we would not have to pack for all 15 days. Actually we only cruised 1 day total in the daytime, the rest was a series of ... Read More
Chose this cruise to see the scenery, castles, and towns as we cruised along the Danube and the Rhine and the fact we would not have to pack for all 15 days. Actually we only cruised 1 day total in the daytime, the rest was a series of long bus trips, 3 ship changes and a few night in hotels and some cruising at night. The Ruby was the last ship but no space to enter all 3. This was all due to low water levels in the rivers which Scenic knew about long before our departure date but failed to inform us. We were not given the option to cancel or change sailing dates. I tried to correspond with Scenic prior to our departure when I suspected a problem, but had no response. The city excursions were good and we had very good local guides. These were hard to enjoy after our long bus trips and room changes. The buses used for both the excursions and the shuttle service between port had poor visibility out of the side windows because of reflection. The washroom in the buses ranged from filthy to poor. One of the rest stops along the way was disgusting and we had to pay to use any of the Rest Rooms (WC's) - something Scenic should have covered. The main topic of conversation on the trip was how to get compensation from Scenic for our lost holiday not how we were enjoying the trip. There was little enjoyment just frustration on this trip. We are keeping in touch with each other to see what Scenic will offer us for not providing what we had signed up for. Read Less
Sail Date October 2018
Always wanted to do a river cruise in Europe and this one provided the most highlights and included shore excursions. Going that far, we wanted to spend more time so we chose a 2 week cruise. The reason for the poor review is the way ... Read More
Always wanted to do a river cruise in Europe and this one provided the most highlights and included shore excursions. Going that far, we wanted to spend more time so we chose a 2 week cruise. The reason for the poor review is the way Viking handled the low water situation. We had inquired about this problem before we left for our cruise and was told that there was no issue. They lied! We heard from the crew that the situation had been ongoing for 3 months! The main reason we take cruises is to avoid having to repack as we move from location to location. On this "cruise" we had to pack and unpack 3 times during the cruise and spent 19 hours on busses being shuttled form one ship n to another. We missed one location altogether and stayed on 3 different ships and a hotel! Had we known this, we would have waited to take the cruise at another time! This was an expensive trip and we feel it did not deliver the experience we expected. Most other people on board felt the same way. We all received an email less than a week before the cruise informing us of one possible issue in one section of the river. It turned out to be 4 sections! This was obviously too late to cancel. Viking has offered us 25% of our cruise fare off of another Viking cruise as compensation. I don't feel I can trust Viking to be honest and doubt that I will ever use this cruise line again! Very disappointed. That said, the included shore excursions were wonderful with local guides who spoke English very well as did the crew. Meals on board were fantastic with a good selection. My only complaint about the entertainment and activities on board were that they occurred at 9 pm when I was ready for bed! Embarkation and disembarkation was a delight after the cattle calls of ocean cruises. Read Less
Sail Date October 2018
Numerous friends recommended Viking River Cruises. We decided to treat ourselves to the Romanic Danube Cruise. The Viking brochure states, "It's pure pleasure to travel with such ease..to unpack just once and relax to an ... Read More
Numerous friends recommended Viking River Cruises. We decided to treat ourselves to the Romanic Danube Cruise. The Viking brochure states, "It's pure pleasure to travel with such ease..to unpack just once and relax to an ever-changing canvas of breathtaking landscapes...to dock in the center of small towns and stroll right off to begin your exploration." This is what we were expecting, however, not what Viking produced. Ten days before our trip we called Viking because we were hearing there were problems with low water levels. We were told, "Your trip will be just fine." Two days before our flight is scheduled, we receive an email from Viking stating there will be a mid-cruise "ship swap" and we will be transferred by motor coach to an identical ship. Our next email from Viking arrived while we were flying to Munich/Brussels/Budapest. It informed us due to low water we will be spending the night in a hotel in Budapest instead of on Gullveig and will be transported to Vienna by motor coach(150 miles) the next day. Our dream vacation became a bus/river cruise that was exhausting. We were able to enjoy the upper deck one time sailing through the Wachau Valley. The only port that we were able to stroll right off the longship was in Regensburg. We were able to participate in most of the tours that were scheduled. However, once again motor coach rides up to 1 1/2 hours were necessary to get into the city. Most of our tour guides were extremely knowledgeable. During Manager Jurgen"s farewell speech he stated that our specific cruise was the 2nd worse Danube Cruise of the year. Even the Program Director, Debra Thomas, suggested we communicate with Viking so they would be aware of our disappointments. "Because we believe your overall cruise experience may have been affected by an unexpected situation" we were offered a 25% discount on our next cruise which expires in one year. A 25% voucher is not sufficient compensation for what we experienced. Viking knows our cruise experience was indeed affected. They also know it was not an unexpected situation. The water levels have been low since August. I wish Viking would have shared exactly what changes would occur in our cruise, and given us the choice to cancel, or reschedule our trip. We feel that Viking was dishonest and manipulative. Now that our cruise is over, Viking states in an email to me, "We regret to hear that your recent cruise was impacted by severely low water levels, and are sorry to hear of your disappointment in the necessitated changes. If you have a November, Danube cruise scheduled with Viking, and you have travel insurance cancel your trip! If you want to go on any river cruise do your research regarding the best time of year to go. Word of mouth is powerful advertisement! After all, that is why we chose Viking. I will be using my voice to let others know they should consider other cruise companies if their vacation dream is a river cruise. Read Less
Sail Date October 2018
After doing many cruises we decided on this Rhine rivercruise. The dinners we were served were terrible, and the 6 in our group all agreed on this. We were also on their other ship, the AMA Amereina and the dinners for the 7 days on ... Read More
After doing many cruises we decided on this Rhine rivercruise. The dinners we were served were terrible, and the 6 in our group all agreed on this. We were also on their other ship, the AMA Amereina and the dinners for the 7 days on this boat were also terrible, so the poor catering is not isolated to just one of their boats. The 2 stars I gave are for the nice boat, and nice ports and guides. Also the Maitre de on both boats had no interest in any complaints we made about the poor meal quality. It’s a shame the Chefs and Maitre De get any portion of the tips that we were compelled to pay as part of the cruise price. Dining is supposed to be a big part of your river cruise experience, but it is NOT on AMA . So if you want to enjoy nice meals on a river cruise, we suggest use Avalon, Tauk or even Uniworld were all excellent. Read Less
Sail Date October 2018
The quality and selection of dinners was a disgrace for 14 nights. We just completed this APT cruise in Amsterdam. Our cruise was changed due to low water of the Rhine river, so we could not go after Passau . APT arranged a flight for ... Read More
The quality and selection of dinners was a disgrace for 14 nights. We just completed this APT cruise in Amsterdam. Our cruise was changed due to low water of the Rhine river, so we could not go after Passau . APT arranged a flight for the second half of our Rhine cruise and flew all 110 people to Rotterdam where we did a replacement 7 day cruise of Holland and Belgium which was brilliant and well organised. My 2 star rating is purely due to the terrible dinners on both the AMA boats - the Amereina from Budapest to Passau for 7 days, and then the Amavenita from Amsterdam for 7 nights. We were not the only ones disappointed by the meals, we are paying top prices expecting 5 star dining and we got meals below the standard of a leagues club ! We have taken 13 cruises over the last 15 years - to name a few, Cunard, Uniworld, Princess, Oceania, Avalon, Norwegian, etc. and every dining experience was superb. I have never bothered to write reviews of them as they were all good. But I am drawn here to write this negative review. The boats were nice - cab8ns, crews, cruise director, itinerary, fantastic guides at every port and good bus tours , but it is a shame the shocking dinners completely spoiled our experience ! 2 years ago we took an Avalon river cruise from Arles to Lyon, it was brilliant and we remember commenting that every meal was a delight. So, sorry APT we will never use you again because of 14 days of terrible dinners ! Read Less
Sail Date October 2018
Riviera Cruises ( a UK cruise line) just began to market in the United States and their ships and itineraries looked very nice. A few days before our cruise we heard the water level on the Danube was low and river boats were unable to ... Read More
Riviera Cruises ( a UK cruise line) just began to market in the United States and their ships and itineraries looked very nice. A few days before our cruise we heard the water level on the Danube was low and river boats were unable to sail. ( Some cruise lines cancelled their cruises.) We called Riviera and were told there was no problem. When changing planes in Philadelphia, we heard from other passengers that all the cruises out of Budapest were disrupted. We attempted to reach Riviera on their "24 hour hotline" but could only leave a recorded message. Upon landing in Budapest 9 hours later, there was still no response from Riviera. We finally heard from them around 3 pm Budapest time - approximately 24 hours before our ship was to sail. We were told we needed to take a bus to another city ( their bus) for embarkation and that this would be the only inconvenience. Much more could be said concerning the non-existent cruise ( majority of the "cruise" was on a bus) but there are more issues to share. Upon arrival to the ship, we found it to be very modern and seemed quite new. The décor was lovely. The dining area was spacious and the dinner menus were varied. The foods were fresh and service was good. Entertainment was space - a quartet one night and a few talks other nights about the places we were to visit. The ports we visited were what you would find on a Blue Danube cruise - Vienna, Salzburg, Budapest, etc. Tours were fine - compromised though, due to the water level and subsequent bus transportation. Each cruise guest was told on the last night that there would be compensation for the "cruise" and that it would be equal. Upon arriving home, we were told that the American cruise passengers ( or at least us) needed to sign a non-disclosure agreement ( UNLIKE the UK passengers). Our new UK friends shared their reimbursement amount which was much greater than we were offered. We refused to sign the non-disclosure agreement which would have prohibited our ability to share this review on Cruise Critic. As a result, Riviera has refused to reimburse us. So, be forewarned. Choose your cruise line carefully. Read Less
Sail Date October 2018
In our opinion Viking pulled a bait and switch as they knew well in advance that they were not going to be able to deliver the experience touted in their advertising. This was affirmed by my conversations with crew members on all 4 ships ... Read More
In our opinion Viking pulled a bait and switch as they knew well in advance that they were not going to be able to deliver the experience touted in their advertising. This was affirmed by my conversations with crew members on all 4 ships and by the local tour guides. All admitted that it had been over 2 months since Viking had been able to provide what was advertised. The Program Director also admitted to me that Viking should have given guests a better idea of the changes planned for the cruise prior to sailing and given guests the option to reschedule or cancel. He agreed that Viking knew more than one ship change was going to be extremely likely-well we ended up on 4 different ships for sleeping and 5 if you include the 2-3 hour daytime cruise on 10/23/18. That means packing and unpacking 6 extra times in addition to having to get up very early and have our bags outside our door very early on 3 days. I do not do well on busses due to getting car sick and the extensive bussing we had to take left me either nauseated and with a migraine (on days I did not take any medication for car sickness) or fatigued and wrung out (as a side effect of the anti-nausea medication I took on other days). I would definitely have cancelled if I had known how much bussing was involved (3.5 hours Budapest to Vienna on 10/14, 1.5 hours each way for a total of 3 hours to Regensburg on 10/18, 3.5 hours to Nuremberg 10/19, 1.5 hours to a smaller boat for a couple hours cruising then 2.5 hours drive to Cologne for a total of 4 hours on 10/23). That meant that 4 of the 14 days were I felt crappy due to bussing. I will recap the trip in our eyes: 10/12: Arrived in Budapest and boarded the Idun. The ship seemed "tired and worn". Informed no cruising to Vienna. They made it seem like this was a last minute change but the crew confirmed the ship had been there for weeks. 10/13: Budapest sightseeing 10/14: Up at crack of dawn to ride bus 3.5 hours to Vienna (sucked as stated above) and boarded boat #2, the Vili. Walked around Vienna sightseeing. 10/15: Sight seeing Vienna day 2 interrupted by ship leaving port early at 6:30pm instead of 11:30pm. Our evening plans were ruined. I got a panic text from my uncle at 5:50pm just as we were being served at the Sacher Hotel informing us the ship's plan had changed and we needed to be on board before 6:30pm. We threw money on the table (37 euro) to cover the bill and made a mad dash across the city back to the boat arriving at 6:29pm. My uncle informed the Program Director that we were high-tailing it back to the ship but they failed to inform us or him that they were making a back up plan in case we did not make it in time. So we were totally panicked. When we did arrive (just in the nick of time) the Hotel Manager and Program Director had the gall to actually yell at US because we were upset. They did not see a problem because "we had a back-up plan if you did not make the ship". They did not understand why we would be upset. They failed to communicate said back-up plan to us or my uncle for him to communicate it to me via text. You cannot imagine how anxious we were trying to race back to the ship. They also made no attempt to contact us when they made the decision to leave early-leaving that chore to my uncle. We missed out on our evening plans in Vienna, were out 37 euro for the Sacher tortes/Viennese coffee we never got to enjoy and were totally panicked on our way back to port. No apology has been made or effort to offer us compensation for the money we paid for food we never got to enjoy in Vienna or the panic caused by Viking that day. Program Director and Hotel Manager stated to us it would be addressed and that they were emailing Viking corporate on our behalf but when I tried to follow up on this I was given very vague assurances (which I did not believe) that it would be taken care of after the cruise. I asked to be CC'd on the email and have not received any. I know 37 euro is not a large sum but it is the principle of the thing. 10/16: Pleasant cruise of the Wachau Valley to Melk. Sight seeing at the Melk Abbey. Nighttime cruising to Passau. 10/17: Woke up to a beautiful view (sarcasm here) of cranes, industrial tanks, bull dozers and dumpsters in Passau. Notified no cruising to Regensburg and that we would be staying in this industrial port until 10/19. Sightseeing in Passau. 10/18: Bussed to Regensburg, sight seeing in Regensburg (excellent tour guide). No ability to explore on our own as planned due to need for bussing back and forth. The lunch arranged was salty and substandard in quality. Bus ride back to the industrial port. 10/19: Forced to be up early to vacate the boat and board bus for 3.5 hour ride to Nuremberg. 1/2 day of sight seeing in Nuremberg with no ability to or time to explore on our own as planned due to bussing. Substandard lunch. Boarded boat #3 the Gefjon. 10/20: Sight seeing in Bamberg in morning followed by a pleasant cruise in the afternoon/overnight to Wurzberg through locks. 10/21: Woke up with pretty view of Wurzberg. Sightseeing on our own in the morning with a guided walking tour in the afternoon (very good guide). 10/22: Sightseeing in Wertheim (excellent guide), glass blower talk on ship in afternoon, cruising on Main River in afternoon. 10/23: Up to pack for the 4th boat change. 1.5 hour bus ride to a smaller boat for a 2-3 hour cruise and a substandard lunch. Excellent tour of Marksburg Castle. 2.5 hour bus ride to Cologne (nausea and migraine). Boarded boat #4, the Mimir in yet another industrial zone ("lovely" industrial piping, power plant and tank views) 4+ miles from town. Needed to change from an 8 person table to an adjoining 10 person table (to accommodate all those in our party who had returned for dinner that night at one table) while the waiter was in the process of taking our orders. He was visibly "pissy" and rude about the change. 10/24: Cologne guided tour was OK. Needed to walk 4+ miles from industrial dock to town to explore on our own in the afternoon/evening. Viking did provide a shuttle service but only between 2:30 and 5:30 pm even though the boat was at the dock until 10:00pm. 10/25: Cruising Waal River, very good tour of Kinderdijk windmills. 10/26: Disembarkation in Amsterdam was smooth. When each bus ride was announced they underestimated the time spent on each bus by anywhere from 30-60 minutes. General comments on service, food: Idun: average service in dining room, average quality of food, very poor dessert quality (cakes very dry/overcooked), good cabin service. Vili: excellent service in dining room and cabins, very polite staff everywhere, food quality was fair to mediocre at best, desserts remained poor Gefjon: dining room service was substandard: many mistakes in orders, bread would be served but had to ask for butter, hot water for tea but no tea bag or sugar brought so had to ask, quality of food was better than on the Vili but not by much Mimir: Maitre D was very attentive but serving staff was downright rude and surly, order mix-ups continued and the bread butter tea issues were the same, quality of food was mediocre but the desserts did improve Bar service on the Aquavit terrace was spotty on all ships Few vegetables were on the menus/came with meals. Some in our party routinely asked for extra vegetables and the waiters were visibly put out by these requests. Only 2 meals the entire trip were what we would consider really good quality: the chateaubriand and the duck. Lastly (I know this is very long winded), we never got to explore several of the ports independently as we had planned and Koblenz was skipped entirely in all the bussing and ship changes. If I wanted a bus trip of Europe I would have booked a bus trip (never going to happen). We did enjoy our traveling companions and other passengers on board. Viking has offered 50% of what we paid for this cruise as a credit toward a future cruise, but that is off full price. Nobody pays full price and the standard actual price paid is 2 for 1 so they are not really offering anything to compensate us for this bait and switch trip. In fact they would make 25% more on a subsequent cruise fair with the "deal" they are offering. We paid over $9000 for the 2 for 1 so the full price was over $18,000. They are offering $4500 off so that would result in us paying $13,500 for a future cruise which is a ridiculous offer. As an alternative they offered $250 cash each if we signed a nondisclosure agreement. I have emailed 2 separate Viking representatives (Stephanie Maldonado and Larry Rice) and called one representative Larry Rice and left messages twice but have not heard anything back from them since the email offering the above. Read Less
Sail Date October 2018
The Danube water level was low the week we went (October, 2018) . Therefore, the "cruise" was not what was promised. It was a "bus" trip. We spent more time on a bus than cruising on the Danube. We boarded 3 ... Read More
The Danube water level was low the week we went (October, 2018) . Therefore, the "cruise" was not what was promised. It was a "bus" trip. We spent more time on a bus than cruising on the Danube. We boarded 3 different ships. Viking knew of the low river level issues for days before our cruise, yet did not cancel the cruise, nor offer a postponement. That is unpardonable. Just as we are required to carry insurance in case we cannot cruise, Viking should also carry insurance in case the trip cannot be performed. We should have been offered a cancellation or refund. Good will, and word of mouth, help or hurt a business. We might cruise again, but not with Viking. T complete my 150 word review: we did like Vienna the most of the cities we visited. The fellow passengers were all wonderful. We were all taken advantage of. Read Less
Sail Date October 2018
We just got back from the Romantic Danube Cruise that turned into a partial bus tour. We were supposed to sail on the Var, but instead we went on the Tor, Wilhelm and another ship I can't remember. That's right...three different ... Read More
We just got back from the Romantic Danube Cruise that turned into a partial bus tour. We were supposed to sail on the Var, but instead we went on the Tor, Wilhelm and another ship I can't remember. That's right...three different ships, two days of four hour bus trips, and sailed through the Wachau Valley at night. The first two days went fine from Nuremberg to Regensberg. After that, it was grueling. Many of the optional tours were canceled, and our time was very limited in Vienna and Budapest. The last night was on a ship in Budapest with service practically non-existent. The scheduled entertainer wasn't even there. The cruise should have been canceled, rather than subjecting us to packing and unpacking, climbing on and off buses, and having to get up at the crack of dawn to be ready to go. I felt sorry for some of those people who had a hard time getting around. The last day, we helped a man get down a steep ramp to the ship, as there were no crew members around to assist. The offer of 25% off on another cruise is an insult, as I doubt very much that I'd go on another Viking cruise. The trip was not at all what they advertise and we and many others were extremely disappointed. Read Less
Sail Date October 2018
Let me preface my review with this: my husband and I are frequent travelers. 11 cruises in the past 6 years -- Crystal is our favorite (have been on Regent and Norwegian too). This was our first river cruise, first time on Tauck. ... Read More
Let me preface my review with this: my husband and I are frequent travelers. 11 cruises in the past 6 years -- Crystal is our favorite (have been on Regent and Norwegian too). This was our first river cruise, first time on Tauck. Communication, Transparency and Customer Service are not Tauck's strengths, from my experience. When we arrived at our hotel in Budapest, we were told -- for the first time -- that the ship could not get to Budapest due to low water levels on the Danube, so we would be bussed to Vienna the next day. I don't blame Tauck for the water situation, but I was surprised they hadn't shared this info in advance. Even without low water levels, the Danube cruise requires A LOT of time on a bus, since some of the featured cities (Salzburg, Regensburg, Prague) are VERY far from the dock (2+ hours to Salzburg, 3+ hours to Prague). None of this was shared in any of the materials. On our 10-day cruise, we had only ONE afternoon of "river cruising". All of those cool videos you see gliding past castles and lovely little towns? Not on THIS cruise. We left most ports at night. In every single port, we could NEVER open our cabin window curtains -- because there were ships docked right next to us! The food was very good, but there's not much to do at night on this little ship (I guess we're spoiled by the bigger ships with so many choices). But here's the kicker: we were a group of 6 friends, traveling together. We met another group of 6 on the ship, and have since visited them in their city. Imagine our surprise when we saw them in January, and they asked what we were going to do with our $500 credit from Tauck -- awarded to each of them because they wrote to Tauck about the many busses, limited river cruising, and inability to open their window shades. We never received a credit, despite giving Tauck the same exact feedback, multiple times. We even forwarded the credit letter from Tauck to their customer service department -- and heard NOTHING back. With so many choices out there, I don't think I'd ever return to Tauck. Customer service is BIG in my book, and I will be a loyal customer if you treat me with respect. Tauck missed the boat on me (and my friends and relatives and anyone else who reads this review and thinks twice about spending so much money on a luxury river cruise -- try Crystal instead!) Read Less
Sail Date October 2018
While water levels on the Danube and Rhine were beyond Uniworlds control the way they handled things was very unprofessional. They knew of the river conditions several weeks prior to departure but deliberately kept this information from ... Read More
While water levels on the Danube and Rhine were beyond Uniworlds control the way they handled things was very unprofessional. They knew of the river conditions several weeks prior to departure but deliberately kept this information from participants Having purchased trip insurance from Uniworld had they been up front about the conditions I would have gladly cancelled and rescheduled at at later time when conditions had improved. The bottom line was Uniworld delivered an inferior product at every operating level..We changed ships twice winding up docked in Frankfurt for 2 nights before finishing the last half of the trip via bus.. Service on both ships was average at best and food was a 3 Star product as opposed to the 5 Star quality Uniworld promotes. The bus segment of the trip was a chaotic disaster. Having spent over 25 years in the travel industry I feel qualified to critique a product and in my opinion Uniworld delivered an inferior product. Read Less
Sail Date October 2018
We chose a river cruise because we wanted to travel by boat and expected to enjoy the views along the river and have the luxury of not unpacking daily. the reality of our vacation was that viking was not upfront with us about the water ... Read More
We chose a river cruise because we wanted to travel by boat and expected to enjoy the views along the river and have the luxury of not unpacking daily. the reality of our vacation was that viking was not upfront with us about the water levels along the danube. we called the week before our departure and were told that there were no changes to our itinerary. we received an email thirty minutes before boarding our flight to europe stating that we were going on a different longship because of the low water levels. like other travelers that have posted reviews about low water levels, we feel that we were deceived by viking personnel. Each time that we were unable to make it to the next port, we were informed the night before with the comment “just a few inches makes all the difference!” well, here is my observation....those bushes that are growing in the middle of the danube did not just pop up over night! viking has been pulling the wool over traveler’s eyes for a long time! they string the customer along day by day and pretend as if this is something new. One day we spent three hours traveling on a bus to go from one ship to another. it also took us two and a half hours on the bus to go see passau from the remote location of the ship. in fact, in two days we rode for 6 hours on a bus! Another day passengers had to ride a bus for one and a half hours to budapest and then back to the boat that evening. Ten people from our group decided we could not take another bus ride. we decided not to take the 90 minute bus ride to budapest and opted instead to walk around the town where we were docked. (komarno, slovakia) our captain and activities director met with us the night before and said we would be docked until the next evening. the following day when the others were bussing to budapest, we took a tour in komarno and had lunch before walking back to the ship. we were shocked to discover that our ship had sailed without us, knowing that they had briefed the passengers that we would be at this location until the evening. they knew we were off the ship, but they sailed anyway with only 4 passengers. We had to take taxis to the new location and were quite upset. The point of this review is not the there were low water levels, it’s that viking is deceptive in their approach. viking tells people daily that there are no changes to the itinerary when they know they are never going to make the schedule as planned. yes, you will get to the cities, but you will be logging a lot of bus time and not very much sailing time. After returning home, i contacted viking customer service. i was not satisfied with our conversation. they seem to take the approach that they can’t control the water levels. what they can control is their approach and they should be less deceptive! it appears that they offer some of their dissatisfied customers different “deals.” based on their perception of your inconvenience, some customers get a higher percentage off of a future cruise and some are even offered a shipboard credit. Read Less
Sail Date September 2018
We chose Scenic because our friends sailed with this company and everything was included. We attended a seminar and we were impressed with the information. The high water situation was discussed and so we booked in September to avoid the ... Read More
We chose Scenic because our friends sailed with this company and everything was included. We attended a seminar and we were impressed with the information. The high water situation was discussed and so we booked in September to avoid the spring rain falls. Before we left on the cruise, we heard rumours of low water levels and scoured the internet for information about cruise interruptions but could not find any. 2 days before we left Canada, we received an email from Scenic saying our ship had been changed to the Amber and further in the email a paragraph "The upper Danube river between Passau and Regensburg is experiencing low water levels and our Cruise Director will keep guests informed of the changing river situation and required cruising amendments." My travel agent called Scenic and was told they knew of no issues with the ships sailing the route. Once we got there, we learned not 1 ship made it all the way along the route since June! We had cancellation insurance and could have rescheduled everything at that point. Scenic would have had their money and we would have had ours. If we had known we were to pack up and change ships twice and spend hours on a bus, we never would have gone on this cruise! Misrepresentation and lies is all we got. As well, on the Rhine gorge portion, you know, where you are supposed to be having a glass of wine and gazing at castles, they put us on a noisy, stinky public ferry. Adding insult to injury, as the ferry ground along, we looked over and a Scenic ship went by. They make it seem like they are doing you a big favour by moving your luggage for you and rearranging the schedule to get as much in as they promised but it is a huge inconvenience to be jumping up early and packing and unpacking to be shuttled on a bus where there are a bunch of people coughing. We both got sick from being cooped up on busses for hours. Don't be fooled by the advertising. More than 1/2 the time we were docked beside another ship, staring into someone else's cabin. The top of the ship is closed a lot as well, to get under the bridges. This route is packed with ships, way too busy. Having said all this, I must add that the facilities on the ships, the food, service and tours were amazing! I only regret I was not offered an opportunity to go at a time I could have enjoyed it to the max. I have been offered an insulting refund amount according to their "cruise guarantee" which I am disputing. They have acknowledged receipt of my letter but have not responded. It's been more than 2 weeks. Read Less
Sail Date September 2018
We have had two ocean cruises on the small motor sailer Winds tar. Outstanding. We expected similar experience from the heavily advertised Viking Danube cruise. This was another low water summer, but we were lucky. We did not have to ... Read More
We have had two ocean cruises on the small motor sailer Winds tar. Outstanding. We expected similar experience from the heavily advertised Viking Danube cruise. This was another low water summer, but we were lucky. We did not have to change ships. We were unlucky in that we were docked three ships abreast turning our stateroom into a dark cave most of the time. I gather this is often the case. Our balcony was not a balcony. It was a sliding window. We had one day of no a/c. We had fumes overpowering us when our neighboring ships exhaust lined up with our intake. Passengers were ill and no one could stay in their staterooms. Another half day, no water. Throughout this, no information disseminated to the passengers who finally had a harsh confrontation with the ships steward. Tours were adequate, with a couple exceptions...biking in Wachau Valley was fabulous and could have been twice as long. Dining was in a dreary room, never outside. Food was good but menu choices repetitive. Passengers were surprisingly underdressed in the evening, many in their shorts and tees from the daytime. Don’t bother taking much in the elegant casual realm. The demographic was quite frail on the whole and the day trips labeled active were only moderate. Read Less
Sail Date September 2018

Find a Cruise

Easily compare prices from multiple sites with one click