32 Budapest Emerald Waterways Emerald Sun Cruise Reviews

As travel agent, we wanted to try out the Emerald service, and we are convinced, that the service is fabulous and excellent. We sailed from Nuremberg to Amsterdam, in July 2019. After arriving from the airport we got on board in minutes. ... Read More
As travel agent, we wanted to try out the Emerald service, and we are convinced, that the service is fabulous and excellent. We sailed from Nuremberg to Amsterdam, in July 2019. After arriving from the airport we got on board in minutes. The staff is extremely polite, and nice at the reception, in the restaurant, in the bar etc.. The pool has a relaxing atmosphere. The city tours have been well organized with professional guides, comfortable couches. We had great opportunity to visit the most important places, monuments, castles and churches. During our free time we have been good advised to explore the cities in an independent way. Every evening we had various entertaining programs with a lot of fun and laughing moments. The whole crew made our trip enjoyable, comfortable and memorable. We enjoyed our breakfast buffet every morning and 4 courses dinner each evening as well as our lunch combining buffet and menu. Additionally we had joyful teatime and late night snack. All food was fresh and well prepared. Read Less
Sail Date July 2019
My sister and I travel each year and decided to do our first river cruise. We always do research before deciding. Emerald was the best value for the money and good reviews. We chose the 8 day Danube Delights with extended 3 days in ... Read More
My sister and I travel each year and decided to do our first river cruise. We always do research before deciding. Emerald was the best value for the money and good reviews. We chose the 8 day Danube Delights with extended 3 days in Prague. Booking was a breeze (a year in advance) and as we had questions during the year they were answered promptly. We made our own travel arrangements, but the transfer from the airport to the ship was made by Emerald and went smoothly. We do wish we had arrived a day or two early to have had more time in Budapest. The ship is very modern and kept clean and sparkling (lots of mirrors). The staff were extremely helpful and always greated you with a smile. Our cabin was great (not that we stayed in it other than to sleep) and kept clean and organized by our stewart. I was suprised how quite it was in the cabin. Jamie was the cruise entertainment director and did a great job with a variety of events for all ages and interests. With great weather, we did enjoy the sun deck daily. Emerald has open seating for meals and it gave us an opportunity to eat and converse with many of the other cruisers. We thoroughly enjoyed learing from the veteran river cruisers. Some had been on 8 river cruises in several continents. The food was plentiful and if you didn't like your first choice they would bring you another. Beer and wine are included for lunch and dinner and our glasses were never empty. There were beverages packages as a option or just pay by the drink at the bar (prices were below most bars in the states) if you wanted a before or after dinner drink. Darren, our tour director, did a great job in keeping us up-to-date on weather conditions for each day and the local customs for the next port. He would teach us the local language for greetings and other words that would be helpful, although most everyone spoke english very well. At each port there was a tour included in the cost of the cruise and were done very well by local guides. Due to departure times, we did not have a lot of time to explore (shop) on our own, so we skipped a few of the included tours and explored (shopped) on our own. We have discussed going back to the region and traveling on our own or maybe a bus tour to see more of the area. Overall, the trip and experiences were great. The ships crew, fellow travelers from all over the world and local guides provided us with wonderful memories. Read Less
Sail Date June 2019
We had been wanting to try a riverboat cruise for awhile now. It just so happened that an Irish musician by the name of Seamus Kennedy, whom we enjoyed seeing at many an Irish Pub in the DC area during the 1980's was, along with his ... Read More
We had been wanting to try a riverboat cruise for awhile now. It just so happened that an Irish musician by the name of Seamus Kennedy, whom we enjoyed seeing at many an Irish Pub in the DC area during the 1980's was, along with his wife, the host of this cruise. We had not seen him perform live in 35 years and he was still amazing! The company sponsoring the cruise was Mayflower Tours and they did an excellent job. We received all our boarding documents before leaving home, including a nice backpack for the excursions. We received free airfare from Montana to Prague and then Budapest back to Montana. We upgraded our seats to Comfort Plus (about one thousand dollars each and worth every penny), just behind the first class section of the aircraft. We also added three days extra in Prague and Budapest to check out the cities on our own. We stayed at the Hotel Grandium in Prague, about a block from Wenceslas Square and within walking distance of almost everything. Outstanding hotel, with a breakfast to die for! In Budapest, we stayed at the InterContinental, right on the river by the Chain Bridge. I had stayed there 40 years ago, still a beautiful hotel. Our room was on the ninth floor, facing the river and the views were amazing, especially at night. Now to the ship. The Emerald Sun was beautifully maintained, spotless everywhere you went. The entire crew was exceptional and made you feel right at home. Initially, we booked a room on deck 1 (room 117) just below waterline and were more than happy with it. Just for the heck of it my wife inquired about an upgrade to deck 2 or 3 and for an extra $400.00 we moved up to deck 2 (room 214). The room was excellent. We loved having the window that lowered electrically half way open, turning the room into a big balcony. The bed was comfy, plenty of room for all our stuff and the bathroom plenty big enough. Our cabin attendant kept the room spotless. I can't say enough about the quality of the dining. Up to this point, nobody could compare to Celebrity, but these guys could and DID! All the meals were spectacular, we hated to get of that ship. The entertainment was beyond wonderful. To start with there were about 17 of us that signed up just because of Seamus Kennedy. He held trivial pursuit nights in the lounge and spur of the moment 1 or 2 hour mini-concerts at the pool for us. Not mention sing-a-longs during our bus rides. An absolute joy to travel with. The ship had various entertainers come aboard depending on what city we docked at, not to mention an amazing on-board piano player in the lounge almost every night. At every city we had ship sponsored walking tours with guides, very well organized. Also, there were many special excursions folks signed up for at an additional cost. We had lived just south of Munich for three years in the late 80's, so we skipped the extra excursions to Salzburg and Vienna. We absolutely loved Prague and Budapest and would recommend those two cities for a visit. Of note, we did most of our Danube River cruising at night while we slept. I do remember going thru many, many locks and that was interesting. We would definitely do a river cruise again. Oh BTW, we loved the Infinity Pool and used it almost daily, usually all to ourselves! My wife loved the exercise room and I loved watching her use it! Read Less
Sail Date June 2019
This was our first cruise and we had just begun to explore river cruise options when we learned our friends, who were seasoned travelers, had completed the research and had already booked this cruise. While we had never been on a cruise ... Read More
This was our first cruise and we had just begun to explore river cruise options when we learned our friends, who were seasoned travelers, had completed the research and had already booked this cruise. While we had never been on a cruise so we had nothing direct to compare it to, we have lived in Europe - Germany & Belgium, in the Middle East and we have traveled extensively. Without question, river cruising with Emerald is a uniquely pleasant and enriching experience. However, first, we want to complement the crew. Without exception, we felt every member of the crew treated us likefamily that really cared about our experience. Black (sp) and Harry kept us entertained and well informed. We looked forward to their daily updates and the enriching events they had planned. Every member of the crew seemed to sincerely want to ensure all of our needs were met with enthusiasm. From Edi, who cleaned up our room and managed our laundry, to the servers - I wish I could remember all of their names, but Dragana, Alan, several others were standouts, serving us with pleasure. The lady at the front desk answered our questions with a smile and provided helpful suggestions. The food was outstanding! My complements to the chef - Alexander I believe, and his entire staff. We were never hungry, always had outstanding options and the food was so good, it was difficult to follow my quantity plan of only eating part of everything. Our room surprised me at how large it was and how much space was provided. We were on the 3rd floor and had a balcony. The only disappointment was when another ship would berth next to us. Nothing like waking up to find the entire dining room of another ship next to you. Several of the excursions gave us an unique look into the lives of other cultures, which we really enjoyed. Thank you Emerald Waterways. Next time we want to take a cruise, you will be our first choice. Read Less
Sail Date June 2019
We loved the 7 day Christmas Markets cruise from Budapest to Nurenberg! The Emerald Waterways cruise line was a wonderful choice. The food was excellent! Wine, Beer and Soft Drinks are included at each lunch and dinner. Balocz our ... Read More
We loved the 7 day Christmas Markets cruise from Budapest to Nurenberg! The Emerald Waterways cruise line was a wonderful choice. The food was excellent! Wine, Beer and Soft Drinks are included at each lunch and dinner. Balocz our cruise director, was organized, enthusiastic, engaging and well spoken. The tour guides on the local excursions were excellent as well! We loved touring the Christmas Markets and Balocz would share interesting information each night about the next day's city. The rooms on the Emerald Sun were very clean and well appointed. As it was December and the sun set at 4:30 p.m., we didn't spend very much time on the top deck but it looked like a great place to enjoy the sun in the spring, summer or fall. We started our trip in Budapest and enjoyed two days there before our cruise. We wished we had had a couple extra days as there were so many sights to visit. The cruise stopped in Bratislava, Milk, Durnstein, Vienna, Passau, Regensberg and finally, Nurenberg. We took the day excursion to Salzburg on the day we arrived in Passau. The trip to Salzburg was magical as it had snowed the night before. We will definitely book another cruise through Emerald Waterways. Read Less
Sail Date December 2018
There is nothing negative I could say about the Emerald Cruise line. The ship was beautiful! Our cabin was so comfortable and had everything we needed. My husband and I were so impressed with the staff on the ship from the top which was ... Read More
There is nothing negative I could say about the Emerald Cruise line. The ship was beautiful! Our cabin was so comfortable and had everything we needed. My husband and I were so impressed with the staff on the ship from the top which was Igor and Nina to the steward Succi and all in between. The servers in the lounge and dinning room became family soon after we set sail. The Chef was magnificent! The daily tours were so organized and every tour had just the right amount time. Entertainment was so much fun. We had trivia nights, glass blower, an electric violinist and a disco night that was out of this world. Everyone had such a great time. When I am asked about our trip I find it very hard to put into words just what an amazing trip it was. Thank you to all the staff on the Emerald Sun for making this cruise just amazing. Read Less
Sail Date June 2018
We chose this cruise to see the part of the Danube we had not seen before. Whilst not as scenic as the upper river, apart from the Iron Gates, it still proved to be worth seeing. The whole trip came to life with the help of an excellent ... Read More
We chose this cruise to see the part of the Danube we had not seen before. Whilst not as scenic as the upper river, apart from the Iron Gates, it still proved to be worth seeing. The whole trip came to life with the help of an excellent Tour manager, local tour guides and a super itinerary. The ship is really well appointed, and the cabin layout well designed. The daily programmes interesting. The organisation of the ship is well managed apart from the wine service which calls for a dedicated wine waiter. Too often their Job was hampered by having to break off to serve wine. Some tables lucky and others not so. Food onboard well presented but the quality at times could be better ( Steaks need to be trimmed of a lot of fat). Breakfast service excellent and dishes replenished quickly. Lunch choice limited, but Dinner even more so. Reception team helpful and efficient, as were all the staff. Read Less
Sail Date September 2017
My mum-in-law asked for this trip & what fun we 3 had- We were river rat virgins & look forward to the next one! The ship & cabins were stunning & pristine, dining delicious & imaginative. The entertainment was fun for ... Read More
My mum-in-law asked for this trip & what fun we 3 had- We were river rat virgins & look forward to the next one! The ship & cabins were stunning & pristine, dining delicious & imaginative. The entertainment was fun for all ages (21 to 81!) & the crew show not to be missed! We loved that we got to know the staff & they made efforts to get to know us & our preferences. My husband's birthday surprise was really well done. We did as many shore excursions as possible & loved the humorous history. The bike trip was very active & thank you for giving us speed choice in walking tours. We made lots of new friends & hope to visit with again. (Please start A loyalty program!) We appreciated minimal broadcasted announcements. Embarkation & disembarkation was super easy. We should have gone a day early to enjoy a Budapest thermal bath but did explore Nuremberg city center & War Memorial the last day of cruise & take a train to see/ sleep Munich & fly home. Read Less
Sail Date July 2017
We choose this ship due to our travel agent with Vacations to go it was a great deal and was going to places we wanted to see .We will travel on this cruise line again .Ship was so nice and staff were very friendly they took of everything ... Read More
We choose this ship due to our travel agent with Vacations to go it was a great deal and was going to places we wanted to see .We will travel on this cruise line again .Ship was so nice and staff were very friendly they took of everything including going to airport & helping us get boarding passes. Our cabin was very nice & with lots of room .Dining was great wonderful food & GREAT staff to wait on us . Shore tours were well taken care of including going out of their way to send new devices to replace low battery ones . The tour guides were very wonderful they knew the area well & didn't hurry us through & gave time for everyone to get pictures .They lady in Budapest was a little hard to understand but good we saw lots of beautiful building & sites enjoyed all Read Less
Sail Date July 2017
We chose this cruise because of the value and description of experiences. All which came true. The service on board was wonderful...like being in a luxury hotel while cruising the river. All the stewards and crew were high service and hig ... Read More
We chose this cruise because of the value and description of experiences. All which came true. The service on board was wonderful...like being in a luxury hotel while cruising the river. All the stewards and crew were high service and hig quality oriented. The food was devine. The excursions and tours were filled with tons of information, the guides all had personalities, and hit on the key highlights. Also, a perfect amount of time for site seeing on your own. The extra activities were phenomenal and worth it. The accommodations on board were wonderful and comfortable. We loved the automatic window balcony for an open air experience when we wanted. This was our first cruise and we definitely made the right choice on the river as it was an experience that we could not have dreamed. I highly recommend as the overall experience is something I would do again for sure. Read Less
Sail Date July 2017
We have been on other river cruises and wanted to experience the River Danube. The itinerary appealed to us, and we sailed north from Budapest. Budapest by night was a magical evening, and we found both Budapest and Bratislava two vey ... Read More
We have been on other river cruises and wanted to experience the River Danube. The itinerary appealed to us, and we sailed north from Budapest. Budapest by night was a magical evening, and we found both Budapest and Bratislava two vey clean cities full of attractive buildings, and lots of history. Vienna with its musical history as well as being part of the Holy Roman Empire was also most interesting. The live concert in Vienna was a bonus and a joy. Der stein was real picture post card Bavarian riverside village with an amazing abbey. The Wachau Valley was heavenly. River cruising at its best. Beautiful scenery, warm sunshine, and just drifting along, with just birdsong . What more could we want. Regensburg with its beautiful stained glass windows in its cathedral, and the old stone bridge were further pieces of history to enjoy. Despite low water preventing us from sailing as far as Nurenburg we had a wonderful experience of river cruising on the Danube. The friendly welcome as we boarded the boat was very wel come after an early start leaving England at 06.15 and a 4 hour wait between connecting flights at Frankfurt. All the staff were friendly and nothing was too much trouble. We chose to stay on the boat rather than go on a long day trip by coach to Salzberg. We go on river cruises to be on the river, and visit the nearby places of interest. The food was displayed attractively and satisfied our needs. The quality of the food was of a high standard. The staff who looked after the trips, and entertainment were very good, and everything was extremely well organised, even down to the way we disembarked at the end of a lovely holiday. Read Less
Sail Date June 2017
We wished to travel on the Danube and particularly to visit Vienna, Budapest and Bratislava.. The ship itself was all that we expected with a very attentive and friendly staff. Food A1 . Cabin immaculate. Liked it that everything was paid ... Read More
We wished to travel on the Danube and particularly to visit Vienna, Budapest and Bratislava.. The ship itself was all that we expected with a very attentive and friendly staff. Food A1 . Cabin immaculate. Liked it that everything was paid for upfront unless you wished to do of the special trips on offer. However apart from choosing one extra - the concert in Vienna, we were very happy with what was on offer. All the excursion guides were excellent.The evening entertainment not always to our taste but the musical evenings were exceptional. Unfortunately towards the end of the cruise the Danube ran out of water which meant we didn't reach our final destination. It didn't matter as we would have been sailing there in the night before our departure for home. The Emerald staff dealt with the situation admirably so there were no hitches for our transfer back to Munich airport. Read Less
Sail Date June 2017
My wife and I wanted to see the European Cities and decided to use Emerald Waterways to cruise the Danube. The cruise was perfect in every way: Cabin: lacked nothing except a Kettle! Engine noise: soothing Lounge facilities ... Read More
My wife and I wanted to see the European Cities and decided to use Emerald Waterways to cruise the Danube. The cruise was perfect in every way: Cabin: lacked nothing except a Kettle! Engine noise: soothing Lounge facilities excellent. Dining Room excellent except buffet bun fight. The latter needs better organisation. Food: First Class sometimes even higher. Sun Deck: 'Spacious' doesn't get near it! Crew: Nina: Brilliant organiser, managed the few drought and lock problems with aplomb and made our holiday perfect. The Captain, crew, stewards, chefs, waiters, room maids were all genuinely friendly, helpful and efficient. The group tours of the various cities, towns and villages were excellent. The guides were extremely knowledgeable and gave us a real insight into the history of each country. Their command of the English language was superb. We did go on one of the extra excursions. This was to a concert in Vienna and was the highlight of the cruise for us. Overall an amazing holiday, we will be back! Read Less
Sail Date June 2017
Choosing the Danube Delights river cruise enable my husband and I to visit several cities in Europe that we hadn't before and how pleased we both were. We had never taken a cruise before and was excited to give it a go. What a ... Read More
Choosing the Danube Delights river cruise enable my husband and I to visit several cities in Europe that we hadn't before and how pleased we both were. We had never taken a cruise before and was excited to give it a go. What a wonderful experience it turned out to be from the moment we embarked in Budapest to the disembarkment in Nuremberg it couldn't have been better. Our ship was beautiful and much more spacious than expected. Our cabin was surprisingly spacious and well equipped for our comfort. Spotlessly clean and well serviced every day. Dining aboard was excellent and the service second to none. The staff or should I say crew aboard could not have been more helpful and attentive. The daily programme or itinerary was comprehensive and well planned. The evening entertainment was just enough after our busy time on our shore excursions which again was very professionally done and interesting. We saw some amazing sights along the way and thoroughly enjoyed our Discover More events. Our only regret was that we only had eight days...had we known how exceptionally fantastic this way of travelling was we wished we had stayed on longer! And yes, we will certainly be travelling again with Emerald Waterways. Read Less
Sail Date May 2017
We were a group of 8 friends who decided to do a river cruise. We chose Evergreen as it was an Aussie company and it fit everyone's different budgets. My husband and I were lucky enough to book the owners suite and it was absolutely ... Read More
We were a group of 8 friends who decided to do a river cruise. We chose Evergreen as it was an Aussie company and it fit everyone's different budgets. My husband and I were lucky enough to book the owners suite and it was absolutely worth every penny. The room was like a 6 star hotel, amazing! It was all of the little extras that made it so memorable. The cruise itself was so well organised and suited everyone. You had so many options. You could be on an organised tour or just experience the different places on your own. The optional tours were well thought out, we did 4 of them and each one was well worth the extra. The food! Fabulous - 4 course meal every night. The wines that went with each meal were local wines and were just great, all included - I don't think my glass was ever empty :) buffets were plentiful and there was something for everyone. Breakfast - well, delicious! A chef waiting for you to cook your eggs just the way you wanted. The staff were amazing, nothing was too much trouble. My husband and I were looking to buy a cuckoo clock in Germany and the staff were very knowledgeable about the different shops to look at and we found the perfect clock! Each place we stopped had a tour that you could do. Evergreen use local guides and they were all amazing. The best part about doing a river cruise is unpacking once, Europe comes to you! We can't wait for our next river cruise, only problem, which one to choose :) Read Less
Sail Date April 2017
Because of the theme of war on the Danube and the calibre of the speakers - Martin Bell particularly, also Nick Thorpe and John Simpson. It was an excellent and fascinating tour from Budapest to Bucharest visiting Hungary, Croatia, ... Read More
Because of the theme of war on the Danube and the calibre of the speakers - Martin Bell particularly, also Nick Thorpe and John Simpson. It was an excellent and fascinating tour from Budapest to Bucharest visiting Hungary, Croatia, Serbia, Bulgaria and Romania. Fascinating talks from Martin Bell and the lectures both onboard and on our land excursions. Great group of fellow travellers, excellent food and we had a very good time. The crew onboard were superb - everything ran like clockwork and our tour manager Jana was excellent in organising all we needed to do and enjoy. We had not done a cruise like this before so did not know what to expect and I think it exceeded our expectations in being both enjoyable and informative. The food was excellent and the chef Andras and all the staff on board kept the boat clean and very comfortable. It was a very interesting and enjoyable experience. Read Less
Sail Date October 2016
We chose this cruise because of the speakers - John Simpson, Martin Bell and Nick Thorpe. Most nights we were treated to informative and entertaining talks. The standard of accommodation was excellent. Dining could be described as 4 star - ... Read More
We chose this cruise because of the speakers - John Simpson, Martin Bell and Nick Thorpe. Most nights we were treated to informative and entertaining talks. The standard of accommodation was excellent. Dining could be described as 4 star - consistently good and well balanced throughout the week. We were very impressed by the meticulous planning of the activities and prompt timekeeping. Regarding the local guides, they were all first rate, knowledgeable and approachable with a good command of English. Most of the on shore visits were of interest but some were weak. However, it must be difficult to find venues at the very end of the season. There was a small swimming pool with current to swim against and bicycles on board to use at each port. We would be happy to recommend Emerald to others and would also consider cruising with them again. We would probably choose a different stretch of river. Read Less
Sail Date October 2016
As we had previously cruised north on the Danube from Novi Sad to Vienna we decided we would like to cruise south towards the Black Sea on another cruise. The cruise with the war correspondents clinched it. We loved the ship but found ... Read More
As we had previously cruised north on the Danube from Novi Sad to Vienna we decided we would like to cruise south towards the Black Sea on another cruise. The cruise with the war correspondents clinched it. We loved the ship but found the dining room very noisy, hard for me as I am hard of hearing. Some more soft furnishings and may be fewer passengers would have made it better.The food was interesting and excellent. I have a mushroom allergy and every day I received a personal menu in the cabin during the morning with dishes I couldn't eat highlighted. My husband and I both celebrated our birthdays and were treated to a cake and firework at dinner and special towel sculptures and a card in the cabin. The cabin was spacious and the drop-down window useful when taking photos but the weather was not good enough to take full advantage of that facility.As we arrived at the ship very late due to flight delays we missed the briefing and no one offered a "catchup" one so we had to find out a few things for ourselves. We did not find the tissues in the cabin until asking for some the second day and we were told they were in the cupboard in the bath room which was hidden behind the mirror- not at all obvious! We tended to go to bed later than most other guests and twice could not use the coffee machine in the lounge after 11pm as it was being cleaned but we could have waited 20 minutes if we had been desperate. The service was efficient and organisation by the cruise director excellent. The excursions were well organised with excellent guides with radio mikes speaking into our head sets which were provided in the cabin. If you like swimming you may be pleased there is a pool but put off by the size of it. I think Emerald do themselves a disservice by not stating anywhere that the pool has a powerful jet feature from one end that you can swim against. I am a good swimmer and could beat it doing front crawl but for back stroke it held me in the middle of the pool and I could keep going as long as I liked and was able to feel I had had a good swim. Read Less
Sail Date October 2016
Overview This was a first time river cruise for us and were attracted to it by the presence of Martin Bell and John Simpson relating their experiences of reporting for the BBC on the unrest and war events that have covered the Balkan ... Read More
Overview This was a first time river cruise for us and were attracted to it by the presence of Martin Bell and John Simpson relating their experiences of reporting for the BBC on the unrest and war events that have covered the Balkan region through the last 25/30 years. We travelled from Budapest to Bucharest through five countries and as a consequence of their presentations had significant added value to all of the shore excursions which were varied, interesting and very relevant. It thus provided us with a more in depth understanding of the history of this region and considerably enhanced our enjoyment of the cruise. The Ship We felt that the Ship, which is just over a year old, was spacious well appointed and offered excellent facilities for a 7-10 day cruise. The staff on board were always cheerful and helpful. Above all, they were excellent in the service they provided. Pre/Post Cruise We did not have a pre-cruise stay in Budapest but had a two day stop in Bucharest which was included in the overall cruise package. We had the benefit of two guided tours of Bucharest which gave us a good insight into the City and what it offers, and will probably think about a longer City break at some time. Food The food on board was plentiful, varied and freshly prepared each day. There was no excuse for being hungry with ample choices for breakfast, four courses for lunch and dinner, with afternoon tea and late night snacks for those that really got peckish. We took advantage of the opportunity to tour the kitchen with the head chef who explained the daily routines for ensuring that the excellent quality was maintained. Excursions These were well thought out and relevant to the theme of the cruise. The value of the excursions was considerably enhanced by the quality of the tour guides. On all our tours we had well informed, knowledgeable tour guides who had great personalities, a sense of humour, spoke clearly in English and were keen to ensure we got the most out of the visit. Service First class by all staff. Going again Have already booked another cruise with Emerald. Any Negatives We have a need for specialist diets and in this respect we had the menus on a daily basis marked up with all allergens. These were a bit confusing and we found the best course of action was to discuss with the Head Waiter at lunch and dinner, who was more than helpful in providing clarifications and ensuring that appropriate alternatives were provided. This did not always translate to shore excursions and in some cases the options were very basic and limited. Read Less
Sail Date October 2016
This was our first ever cruise of any kind and we had no idea what to expect. The booking was so easy and the pack that arrived with our boarding cards already printed and great information was impressive. My only complaint was that we ... Read More
This was our first ever cruise of any kind and we had no idea what to expect. The booking was so easy and the pack that arrived with our boarding cards already printed and great information was impressive. My only complaint was that we had to fly with Easy Jet which I thought was not impressive for such a costly holiday although we were given Speedy Boarder passes which compensated a bit! We were met at the airport immediately we got to the Arrivals area and whisked away in a car to the ship. Embarkation was so easy and we were thrilled when we saw our cabin with the open air balcony with the amazing view of the Hungarian Parliament Building. On the first evening we were treated to a cruise to see the city by night. Every day was special in it's own way, waking up in a new place having cruised overnight was great and then daytime cruising towards the end of the week offered a relaxing way to see the river and the sights. The staff were wonderful especially Jana the cruise director who deserves a special mention. The local guides were fantastic, so knowledgeable and so proud to show guests around their cities. A visit to a Slovakian family home for an afternoon with coffee, cake and wine was one of the highlights of the week. Overall the food was really good, always fresh and well presented with plenty of choice and drinks whenever you wanted them with the meals. You can choose from tables of two, four, six and eight so it is easy to get to know other people on the boat. The evening entertainment was okay, perhaps the only thing that could be improved upon. We will definitely be looking to do another cruise and wouldn't hesitate to go back to Emerald Waterways. Read Less
Sail Date September 2016
We booked an Evergreen tour of Eastern Europe plus a river cruise on the Emerald Sun from Budapest to Amsterdam. We simply couldn't have been more satisfied or impressed! The ship was superb! The team running the ship were first ... Read More
We booked an Evergreen tour of Eastern Europe plus a river cruise on the Emerald Sun from Budapest to Amsterdam. We simply couldn't have been more satisfied or impressed! The ship was superb! The team running the ship were first class! The itinerary was great! We were particularly impressed with our Tour Director, Jana! She couldn't have been more helpful and obliging, and was always perfectly organised. Very impressive! Also the chef, Lemanya, was great - the food was wonderful. Also terrific were the fantastic wait staff. Just so efficient and helpful! The ship was very new, and the entire layout very well thought out! It included Australian power points. Plenty of cupboard space. Each room had a very nice bathroom, with a roomy shower. The enclosed 'verandah' was particularly good - it doubled as an inside sitting room and an outside balcony just by pressing a button to lower the top window. Pretty nifty! I highly recommend this ship and its entire ship's crew! You won't be disappointed! Read Less
Sail Date September 2016
We chose Emerald as a result of attending presentations by both Emerald and Scenic (same ownership). They said that Emerald was a step lower than Scenic in terms of luxury, but I would challenge anyone to fault Emerald for its comfort and ... Read More
We chose Emerald as a result of attending presentations by both Emerald and Scenic (same ownership). They said that Emerald was a step lower than Scenic in terms of luxury, but I would challenge anyone to fault Emerald for its comfort and a great cruising experience. Our cabin was large - a smaller one would have sufficed, but the extra room in the Owner's Suite was terrific. The food was excellent. We opted for the light breakfasts and lunches as it's so easy to overeat on a cruise ship. Dinners were fabulous ad while they were four course meals, serving sizes were just right - not too large. The crew were fantastic and provided terrific, very friendly service, led by a great hotel manager and cruise director. Excursions were thoroughly enjoyable and great learning experiences, particularly the visit to the Nazi rally grounds in Nuremberg. Most excursions involved walking tours with audio units so you could still hear the guide even if you wandered off a little. We appreciated the daily exercise. I cannot speak highly enough of the entire experience with Emerald. The only comment I would have is that it would have been nice to have had more time in Budapest. We did a Prague add on with Emerald before boarding in Budapest and we only got one day in this city. Read Less
Sail Date September 2016
This was our first cruise, excellent way to see europe . The staff, the chef Andreas, the hotel manager Robert,the cruise director Ray, the reception staff Dgiorgie and Adria and when I could talk to the crew , our room 223 carer Mary Anne ... Read More
This was our first cruise, excellent way to see europe . The staff, the chef Andreas, the hotel manager Robert,the cruise director Ray, the reception staff Dgiorgie and Adria and when I could talk to the crew , our room 223 carer Mary Anne were all friendly and we felt we became friends with them although knowing the next passengers would also enjoy their attention to detail. The food on board was that good that we were very disappointed with the 4 and half star hotel in London , the Radisson Blu Edwardian -no comparison, we had to find a pub that could provide edible food .It was good to have the chance to meet fellow travelers at mealtime and at other excursions.We did enjoy meeting a local Slovakian family. I have always dreamed of seeing castles on the Rhine and would like to be able to take my grandchildren on such a cruise as well as my children Read Less
Sail Date August 2016
From start to finish this cruise is excellent. The ship is really impressive with amazing staff. The sihip Emerald Sun was built in 2015 and looks brand new. We had a panorama balcony suite on 2nd floor. These rooms are bigger than other ... Read More
From start to finish this cruise is excellent. The ship is really impressive with amazing staff. The sihip Emerald Sun was built in 2015 and looks brand new. We had a panorama balcony suite on 2nd floor. These rooms are bigger than other rooms we have had on other river cruise ships as the window is from floor to ceiling and can be lowered with touch of a switch. The ship has about 180 people onboard so it is easy to meet new people and make friends as you see them every day. There is a more friendly feel on a river cruise rather than an ocean cruise ship. Each morning we would open the window blind, lower the window and watch the world sail by while lying on the bed...magic. This is better than having a separate balcony area which sounds good but makes your room smaller. The cruise director Ray Bauer is a natural at his job, very knowledgable, friendly, always a joy to meet and talk to. Food was Michelin star quality at every meal. Inclusive with cost of holiday is wine, soft drinks or beer at lunch and dinner and guided walks at every destination. Highlight of the week for us was a private concert by Vienna Imperial orchestra in a beautiful room include tenor and soprano singers. We had to pay for this extra but well worth it. We will definately book again with Emerald Waterways a totally professional organisation. Read Less
Sail Date July 2016
We had two days in Budapest on our own.Met at the airport and transported to the hotel by a smart representative. The Marriott Courtyard was in a great position and near to the hop on and hop off stop.On the day of embarkation we were met ... Read More
We had two days in Budapest on our own.Met at the airport and transported to the hotel by a smart representative. The Marriott Courtyard was in a great position and near to the hop on and hop off stop.On the day of embarkation we were met at the hotel with other guests and taken to the boat. All our luggage was handled for us and put onto the boat and later into our cabins. We had a light lunch provided and then taken to our cabins. The cabins were compact but very comfortable. The whole trip was really well organised and the daily tours were by good local reps. For the people who didn't walk so fast, there was a group for easy walkers. This was gently paced but you still saw everything the other groups saw. The dining was excellent and the service really good. The tea/coffee machine broke down but the staff simply got you anything you wanted from the kitchen. The machine was quickly repaired the next day. We went on to Prague. The rep accompanied as to Prague and the hotel was in a good position near Wenceslas Square from where everything was walkable. The stay included a walking tour of the city which we abandoned half way through as the pace was too fast for my husband. A mini bus was available for those that chose to leave and it took us back to the hotel, from where we went out on our own at our own pace. We really enjoyed the holiday but were pleased we took the extra days at the beginning in Budapest and at the end in Prague. Both were wonderful cities and very easy to explore on your own. Read Less
Sail Date June 2016
Emerald Sun Ratings
Category Editor Member
Cabins 4.5 4.7
Dining 4.0 4.2
Entertainment 4.0 4.0
Public Rooms 4.5 4.7
Fitness Recreation 4.0 3.9
Family N/A 3.9
Shore Excursion 4.0 4.5
Enrichment 4.0 4.3
Service 4.0 4.8
Value For Money 4.5 4.3

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