We booked a Danube Christmas river cruise, along with another couple, on the AMABella on 2/11/20, departing Budapest on 12/5/22. We took advantage of a cabin upgrade offer and were both booked in AA class cabins. We heard nothing further from Amawaterways (except confirmation of our final payment) until we boarded 12/5/22. Before heading to the ship on 12/5/22 we were told by another passenger ...
Response from SocialMediaA, Coordinator, Social Media
We sincerely apologize for the disappointing experience you had with us. We appreciate you taking the time to document your concerns, as it gives us a chance to address any areas of...
Our second cruise with AMA Waterways. We enjoyed our first cruise so much we decided to try a second. And, it met our expectations. Beautiful venue on the Danube, great stops and tours of the area. We also enjoyed the great service and crew and our cruise manager made sure everything met everyone’s expectations and that everything went off without a hitch.
Our start in Budapest gave us ample ...
My first river cruise experience was pretty good, They include wines and beers at dinner. The wines are not all of good quality but they are not bad. They include a happy hour an one hour before dinner, but the bartenders don't know how to make drinks. They are very bad preparing drinks and they get upset if I return the drink. Better change for beer or wine before returning the drink. The gym is ...
Response from SocialMediaA, Coordinator, Social Media
Dear migue40,
Thank you for taking the time to share your experience with us. We were disappointed to read your first river cruise did not exceed your expectations. We aim to provide each...
I was looking for a trip that everything was taken care of and we found it with AmaStella. Top level of service, food and entertainment. Every crew member was so welcoming and fun. I had some health issues last year and was concerned about the shore excursions, but quickly discovered that there were three levels to choose from and I was able to take the regular pace. Slower pace was available ...
The main disappointment on this first time riverboat was the service by waiters and wine sommeliers. This does not mean that on the AmaStella staff was not excellent and hard working, but I felt there were not enough personnel to serve us without being rushed or waiting for wine at dinner. It was not the experience expected for wine service since they only had to two serve 2 types of wine and ...
It was our 40th. wedding anniversary and we wanted to celebrate with a memorable trip and AMAWaterways did not disappoint! Our ship, the Amastella, was a floating boutique hotel, with every imaginable ammenity; an outstanding crew and beautiful ambiance. The guest rooms are very comfortable and well appointed; we had an outside balcony that we enjoyed every night, while sipping a glass of wine ...
We went through a cruise club to book The Danube River vacation and had a fabulous experience. The ship was clean, comfortable and easy to navigate. Food was exquisite along with presentation. Entertainment, activities and excursions were fun and enjoyable. Service on the ship went beyond my expectations. The room and bedding were comfortable.Everyone on board the ship from the Captain, to Cruise ...
In March of 2016 I wrote a review about my experiences cruising on the Mekong River with AMA Waterways titled "Exceeded My Expectations". After booking the Melodies Of The Danube, a AAA of Western and Central New York Members Appreciation Trip, I became worried that this trip couldn't possibly live up to my previous experience. I shouldn't have worried! When, as our bus was getting ready to ...
The food on board was superb and we enjoyed trying the Chef's table dining room on the last night where there was a tasting menu. We had to share a table in the evenings with tables for 4 or 6 mostly. We especially liked the light lunch served in the lounge which enabled us to have room for the evening meal. There is no room service that I could see so you might want to take a travel kettle. ...
We decided we wanted to go away to celebrate Christmas. My teenage daughter and I had done a Viking River cruise over the summer as part of our European trip. Viking was geared much more to the over 60 crowd and never, even if you book a suite, allows 3 people in a room. We are a family of 3 and Viking wanted us to book 2 rooms so 1 person would be alone. Not my idea of a family vacation. It would ...