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  5. AmaBella (APT) Cruise Reviews
Sail Date: September 2018
We had to change from the AmaVerde to the AmaBella on this APT cruise half way through our cruise because of low water on the Danube. This involved a four hour coach journey. This transfer was only revealed to us two days beforehand even ... Read More
We had to change from the AmaVerde to the AmaBella on this APT cruise half way through our cruise because of low water on the Danube. This involved a four hour coach journey. This transfer was only revealed to us two days beforehand even though the company knew about it months ago; apparently they have had to do this transfer since June 2018. Rather deceitful in my opinion not to tell us from the start. The two ships are virtually identical, but it's the crews that make the difference. On the Amaverde they were all very pleasant, accessible and helpful from the Captain down. It was very different on the Amabella. We found that quite a few of the waiters were cheeky, rude and ignorant. One in particular thought he was a comedian but he was nothing more than an irritating clown. For the thousands of pounds you pay for this cruise the least you expect is to be treated with respect. The reception staff were rather sullen and not very helpful, the head barman was rather lackadaisical, the senior staff were notable for their absence; we hardly ever saw them. The cruise itself was very pleasant, with plenty to do and very good shore excursions. It was helped along by our fellow pasengers, the majority of whom were Australian. All were very friendly but it has to be admitted that some were rather loud although they were the exception. The dining room was very noisy. The Cruise Director was not very impressive, often giving wrong information, and at other times being less than communicative when asked questions. Food was sometimes good, sometimes less so. Presentation was over the top with considerable time obviously having been spent on making it look good. But often there was very little food on the plate so there was plenty of space left for decoration. Vegetables were thin on the ground; half a fleuret of brocolli, a quarter of a carrot for example. Cutlery must have been in short supply too; there were no soup spoons, just dessert spoons. We found the waiter who took charge of the Chef's Table events to be rude, loud and awkward, not the sort of atmosphere for what was supposedly a special event. Cooked breakfast fare was invariably luke warm at best, with no hot plates for your food, only cold. And getting tea or coffee from a waiter was sometimes like looking for an invisible man. Overall a mixed bag. We would not go on AmaBella again, whereas we would go on AmaVerde. Read Less
Sail Date: September 2018
The trip was fantastic and the organisation by ATP beyond the call of duty. Everything was taken care of. We had to swap ships from Ama Bella to Ama Verde between Passau and Nuremberg because the water level in the Danube. As the 2 ... Read More
The trip was fantastic and the organisation by ATP beyond the call of duty. Everything was taken care of. We had to swap ships from Ama Bella to Ama Verde between Passau and Nuremberg because the water level in the Danube. As the 2 ships are identical we got the same cabins and the organisation to achieve this was fantastic. They even had a staff member with 50 cent coins at the turnstile to the toilets to let us use the toilets free of charge during the transfer. We had a balcony cabin on deck 2 which was spacious with lots of storage under the beds and in wardrobes. The only problem was on the Ama verde, where the bathroom had a funny sewage smell. They put down lots of cleaner but it was still noticeable. Food was generally good with ample portions and seconds for those with big appetites. As drinks were included with the meals we expected cheap wines but that was not the case. Prosecco flowed freely and the local wines were generally very good. Excursions were very interesting and well organised. A concert in Vienna in the Palais Liechtenstein and Dinner and concert hosted by a german Princess in her castle were the highlights. The cruise director was excellent and took care of any problems as they arose. All the staff were helpful and except for a couple of the waiters in the restaurant who became a bit over-familiar I could not fault them. As it was an APT cruise many of the passengers were Australian who on the whole are much more fun and interesting than some of the brits on board. I would certainly recommend this company and will book with them for my next river cruise. Read Less
Sail Date: August 2018
This was a dream holiday where every possible thing was covered. From the first moment to the last, we saw some wonderful places and the local guides shared so much of the history and legends of each place visited. The staff on board were ... Read More
This was a dream holiday where every possible thing was covered. From the first moment to the last, we saw some wonderful places and the local guides shared so much of the history and legends of each place visited. The staff on board were all lovely - our tour director Gudrum was charming and such an efficient operator to make everything run so smoothly; the reception staff always happy to help; the restaurant staff were unbelievable and the food excellent in both taste and presentation; cabin was kept beautifully. There was a great choice of activities each day to suit different intrrests. Change of ship partway through cruise due to low river water levels was handled seamlessly with no negative impact on guests. The entertainment on board was great and we also met some lovely people during our time on board. Well done APT - certainly would recommend to anyone looking for a relaxing, carefree, luxury holiday!!!!! Thank you. Read Less
1 Helpful Vote
Sail Date: May 2018
We are on this cruise now, half way through in fact. While so many things are excellent, there are aspects of our experience that are not so good. The ship’s clientele are mostly Australians and to say they are a lively bunch is an ... Read More
We are on this cruise now, half way through in fact. While so many things are excellent, there are aspects of our experience that are not so good. The ship’s clientele are mostly Australians and to say they are a lively bunch is an understatement. The ship can get extremely noisy at mealtimes, something we are not used to on other cruises we’ve been on. Our cabin is very good. Quite spacious and well equipped. It is also very clean and well maintained by the cabin stewardess. The bathroom is one of the best we’ve ever had on a ship, lovely and light and with a wonderful shower. The only thing missing is tea\coffee making facilities. In our cabin we have butler service but have not used this facility as it’s never been explained to us what it entails. Maybe we should ask? We have used the laundry service as we are allowed one bag of free laundry, wash and ironed per week, an excellent service. Another great thing on the ship is the free WiFi which is fast and always available. Now for the bad. The food. The breakfast is Ok but the choice of cereals is very poor. The muesli is very low grade, mostly oats and tastes of nothing. No fruit and fibre cereal, only AllBran and sweetened cereals. The fruits on offer are good, especially the fresh orange segments. Bananas are not always available, getting one is proving very difficult, nor the unsweetened plain yogurt, only sweetened. I only eat cereal and fruit for breakfast so was very disappointed with the choices. I decided to buy some real muesli at one of our port stops and thankfully I bought teabags onboard and get these topped up with boiling water in the lounge! Lunch is either salad choices, always the same with slight variations, pretty boring. There is always plenty of meat on offer but as a non meat eater this is not good for me. Dinner is the worst meal of the day. Choices are usually one meat, one fish and one vegetarian. The meat dishes seem to be the favourites with most passengers and are usually ok according to my fellow diners. The fish dishes are fine, not particularly exciting or tasty, just average. The vegetarian meals on the other hand are dreadful. Really bad. Spinach crepes were thick doughy pastry, tough and tasteless with a teaspoon of thin cheese sauce, we left them.The vegetable lasagne was equally bad, dry tough pasta layers, cubed carrots, peas and potato I think(?) no cheese sauce, just dry layers, all sat on a smear of tomato sauce, it really was appalling. With most meals hardly any vegetables are served. Even the meat eaters are complaining about this. I asked for more vegetables and this was addressed but now I get a bowl of watery broccoli and cauliflower with each meal. This is served with such a flourish I feel as if I should be grateful and not complain any more. Oh dear, I think this is the only Cruise I might actually lose weight......(not a bad thing really!!!) Another thing we are not happy about is the noise from the sundeck which is above us. The thumping of heavy feet from about 5.30-6am is really annoying. Tip. Don’t book a cabin under the sundeck! Generally the Cruise is good with friendly helpful staff and good choice of tours. We just wish the food was up to standard as this would improve our holiday so much. One other thing we don’t like is the over familiarity with the restaurant staff. This may be down to the Australian passengers encouraging them, but some of us don’t need to have all the jokes and hi fives when we enter the restaurant. A little decorum and quiet would be appreciated. Read Less
2 Helpful Votes
Sail Date: May 2018
I found this river cruise fantastic, I cannot understand one of the reviews on this cruise, there was absolutely nothing to complain about. Food wonderful, staff so helpful, the people on the cruise very friendly, the tour director Emese ... Read More
I found this river cruise fantastic, I cannot understand one of the reviews on this cruise, there was absolutely nothing to complain about. Food wonderful, staff so helpful, the people on the cruise very friendly, the tour director Emese (spelling) could not do enough for everybody. I have a mobility problem and she went out of her way to make sure I was comfortable, travelling with Australians was fun, friendly and enjoyable. Cabin beautiful, tours fantastic no complaints from start to finish. The dining room staff were second to none, helpful,friendly and could not do enough for you. The Reception desk helpful, staff in the lounge wonderful, people who cleaned the cabins courteous and very friendly and cabins always so nice and clean. The food to die for, fresh and lovely every day. The tours that Emese organized were brilliant all and all a wonderful holiday, a trip of a lifetime. Read Less
3 Helpful Votes
Sail Date: September 2015
This holiday started in Berlin and concluded in Amsterdam. My wife and I joined the AmaBella in Budapest after 7 days in Berlin and Prague (bus trip with APT as part of the 21 day tour). We had a cabin on Deck 3 which was a good size ... Read More
This holiday started in Berlin and concluded in Amsterdam. My wife and I joined the AmaBella in Budapest after 7 days in Berlin and Prague (bus trip with APT as part of the 21 day tour). We had a cabin on Deck 3 which was a good size and included a double bed, 2 chairs in the inside balcony + 2 chairs and small table on outside balcony. Bathroom was a little narrow but the shower and facilities were excellent. Cupboard space excellent. Laundry service was excellent. Food faultless for a river cruise catering for 161 people. Crew were always happy, helpful and experienced in meeting our every need. Cruise Director was very competent and helpful, organising things with care and precision and keeping us well informed. We really benefited from her experience. Shore excursions were interesting, especially the APT exclusives, Vienna Concert, Linz to Salsburg APT Train Journey and the visit to Namedy Castle on Day 18. Boarding and disembarkation were well orgainised and handled with care. This was our third European river cruise, the previous two were on Avalon Cruises. Read Less
10 Helpful Votes
Sail Date: April 2015
We received details of a half price offer on this cruise from an agent but decided to book direct with APT. We booked it about 5 months out which is unusual for us as we normally wait till nearer the departure date for a better price. This ... Read More
We received details of a half price offer on this cruise from an agent but decided to book direct with APT. We booked it about 5 months out which is unusual for us as we normally wait till nearer the departure date for a better price. This seemed like a good deal however so we booked up. We had a previous holiday with APT to China and had a welcome home voucher worth £100 each but it wasn't valid on this special offer. We also had to pay the full amount on booking but that was OK. Around 3weeks out we received an email containing our flight e ticket, taxi transfer voucher and itinerary. I emailed APT to see if they would be sending us a paper copy but apparently they wouldn't for this special offer. They also decided that no promotional merchandise would be supplied for this trip either. All a bit mean for a £200+ per night trip. We met the APT rep at Budapest airport and were quickly on our way to the ship. Cabins are available from 15.00 but a fair selection of sandwiches soup and cakes are available in the lounge before then. The bar was also open for drinks! We paid extra for a double balcony cabin one deck up and were glad we did as it is slightly larger. The cabins are a bit on the small side compared to ocean cruise ships we have used before. Even with this larger cabin there is a shower and no bath and the wardrobe and bathroom doors all clash. The cabins and common areas are all kept very clean and well maintained although I did find a book under our bed and we ran out of toilet roll one day. There is always plenty of water left in the cabin and coffee and tea (good selection) are available all day from a machine in the lounge but the coffee wasn't the best. It was good in the restaurant for breakfast . Drinks are included from the bar but not all. There is a menu which details which drinks you have to pay for which includes most cocktails. Wine flows freely with lunch and dinner but the only choice is red rose or white. The mini bar only has water. There is a reasonable choice at all meals but one day everything was pork based which wasn't good for my wife who can't eat pork. The chairs in the main dining room are very close together and the waiters struggle to serve those sitting near the window. The main restaurant was supposed to be divided for dinner giving an Italian option on one side but that didn't happen on this cruise. The Chef’s table taster menu restaurant was good but the booking system was a bit haphazard. The head waiter came round on the first afternoon with a clipboard and took the bookings but not all passengers were on board. At lunch and dinner you are requested to be seated within 20 mins of the restaurant opening so it is effectively a fixed meal time. Breakfast is a buffet (with an egg station) as is most of lunch. Soups and main courses are served. The fresh fruit available for breakfast was disappointing as most of it was obviously tinned fruit. Dinner is full service. We felt that dinner took a long time as most nights it was around 2.5 hours. We had to leave our first dinner almost as soon as we finished desert as the ship set sail for an after dark cruise through the city lights of Budapest and we almost missed them. The kitchen seems to be the problem as the waiter made a point of coming to tell us several times that the food is on its way. Portion sizes are not large and the vegetables tended to come up to 5 minutes after the meat was served. Some of the excursions waste a lot of time especially the Melk Abbey trip. There was complete confusion between the guides who came with us from the ship to the Abbey and the guides who took us round the Abbey. The tour of Durnstein was good but the wine tasting at the end was a complete waste of time as it included a long lecture on wine and minute samples. Likewise the three hours spent on the coach to and from Regensburg wasn't really worth the effort. The radio receivers supplied in your cabin do make the excursions better as you can always hear the guide. The wifi worked well in all the common areas and in our cabin and there was a free electronic safe in the cabin. This ship being the oldest in the fleet could do with a few of the modifications we saw on Amareina which was tied up alongside us in Passau. Wind breaks along the sundeck, reclining chairs and a screen for the pool and swim up bar. The lounge gets very busy and noisy with entertainment and no other quiet space is available except your cabin. There were several complaints (including ours) about noise and vibration from the engines overnight. Some couples paid to upgrade to move forward on the ship. Earplugs are essential as if the engine doesn’t wake you the transit through the locks will. There is lots of hot water and the shower is good but the bathroom feels cramped. All the staff were friendly and did a good job. Security is not to the same standard as on ocean cruise ships. The card supplied on check in is only used to open your cabin door. When you leave the ship you collect a cardboard card with your cabin number and you hand it back when you return. The main purpose of this is to check who is back on board. If you forget to hand it in they make announcements asking you to bring your card to reception. You don't have your photo taken and checked as you leave and enter. The final night parading of the crew goes on forever and I think is just as embarrassing for the crew as it is for the passengers. We heard that the average age of the passengers on this cruise was 64 (which of course should be confidential) but I think that the average was slued by several younger people who worked for travel agencies including APT. There was one lady of 94 who spent a lot of time in the lounge and was doing a wonderful job of sewing bags of lavender for her charity work We did enjoy our week but I think we will stick to mid size ocean ships. P.s. APT please note I am not wasting my holiday filling in a large questionnaire most of which is to gain marketing information. Read Less
1 Helpful Vote
Sail Date: September 2014
APT have a good reputation plus we had been to Alaska with APT, Egypt and Turkey, they always had us in the best hotels when travelling on land and very close to the city hum, therefore we did not lose time travelling into the hub which ... Read More
APT have a good reputation plus we had been to Alaska with APT, Egypt and Turkey, they always had us in the best hotels when travelling on land and very close to the city hum, therefore we did not lose time travelling into the hub which other companies do. They also allowed plenty of time for walk abouts whereas other companies just drove by areas and points of interest we wanted to stop at. Sure we payed a bit more but well worth it. The on board experience was great, very impressed with the food and variations to choose from. The free drinks, alcohol, was top shelf and late into the night. We had local entertainers which was great. I would take the same cruise again but something different, probably the French Rivers. Plenty to choose from in regards to the land excursions, we had four choices at each stop, how good is that. Read Less
1 Helpful Vote
Sail Date: September 2014
We have travelled from Budapest to Amsterdam in September 2014. Prior to this we had a 12 day coach through the Balkans also with APT. The whole trip was wonderful. The ship was very comfortable, enough space and very clean. The staff ... Read More
We have travelled from Budapest to Amsterdam in September 2014. Prior to this we had a 12 day coach through the Balkans also with APT. The whole trip was wonderful. The ship was very comfortable, enough space and very clean. The staff on the ship was outstanding, they knew all our names on day one (including favourite drinks). The whole trip was great but the highlight was the food and the excursions (the choices). The food was from all the areas we were passing through, every region's delicacies, cakes, wine. I can not find the words to describe how good it was. Felt absolutely spoiled. My partner has never been to Europe before and he is now hooked, wanting to go for another cruise. All the excursions were great, the tour guides were full of interesting information and sometimes very funny. The only hiccup on the trip was, everyone on the ship was coughing by day two. Towards the end there was a doctor called and he was just giving people antibiotics, charging 150 euros. Yes, the insurance will cover this, but did not feel right. I had an issue with my ear, doctor did not help, sent me to a clinic nearby (where they could not help either) and still charged me. Thankfully, next day the tour manager arranged an appointment with a doctor in Amsterdam. They were great and very helpful. So this did not ruin my trip, just did not see much of Amsterdam. All in all, I highly recommend the river cruise. The coach tour was also fantastic. Read Less
1 Helpful Vote
Sail Date: October 2013
We have recently returned from a 15 day cruise from Budapest to Amsterdam on the Amabella. It was an APT (Australian Pacific Touring) cruise and was absolutely everything and more than we expected. Although the cabin was quite small, it ... Read More
We have recently returned from a 15 day cruise from Budapest to Amsterdam on the Amabella. It was an APT (Australian Pacific Touring) cruise and was absolutely everything and more than we expected. Although the cabin was quite small, it was well fitted out and spotless. As we did not spend a lot of time in the cabin so it was quite sufficient. The bed was rather hard and the computer was very very slow and impossible at times to send emails. But it was very quiet and nice and bright, and nice to relax in and watch the world go by. The bathroom was quite roomy and once again spotless and checked every day. It was a nice touch to have a chocolate left for us on our pillow each evening whilst we were at dinner. We were very satisfied with our cabin overall. The food was fantastic and plenty of it, the nightly entertainment was very good and all the staff were very friendly. Our on shore tours were well organized and our guides very friendly and easy to understand. Our tour director was so professional and friendly and very helpful that it made the cruise so much more enjoyable. Because everything was included, tours, meals, drinks tips etc, it made managing your money much easier as all you needed was spending money. We really could not fault this cruise in any way, and we would most certainly travel again with APT. Read Less
5 Helpful Votes
Sail Date: December 2010
After quite a bit of research, I concluded that Amawaterways/APT provided the best in European river cruising - beautiful boats, excellent reputation for customer service, great on board dining, interesting ports of call and very good ... Read More
After quite a bit of research, I concluded that Amawaterways/APT provided the best in European river cruising - beautiful boats, excellent reputation for customer service, great on board dining, interesting ports of call and very good included and optional tours. These cruises are advertised in Australia and New Zealand by APT which is a significant part owner of AmaWaterways. AmaWaterways is the brand known in the USA and Europe. So, last Christmas we set off for Europe looking forward to the much anticipated Europe Christmas time cruise from Budapest to Amsterdam. We were not disappointed - we were delighted with the whole thing! I'll start with customer service, because THE defining customer service we experienced with Amawaterways really showed us the wisdom of our decision to travel with them. As you may know, Europe experienced an extremely cold winter last year and the Main-Danube Canal froze over around December 25th. Whilst another company with a boat preceding us by one day tried - and failed - to get through the Canal, damaging the boat, our Captain was not going to try that approach. Obviously there had been much talk in the background during the previous 24 hours about "plan B", so on December 26th we and 11 others going on to Amsterdam were briefed by the Captain and the Cruise Director about what was to happen on the following day. In short, the company had taken the decision to transport us by coach around the Main Danube Canal, stopping at Nuremberg as per the itinerary, to join their newest and most luxurious boat, MS Amabella, at Bamberg and continue to Amsterdam. You're probably thinking, "Well yes, a bit of a hassle for them, but makes sense". But when I tell you that Amabella was in dry dock, several hours away from the Rhine river, and by "dry dock" meaning totally stripped down - no curtains, furniture, glass ware, crockery, linen ... the list goes on, you perhaps begin to see the extraordinary work they went to in around 24 hours to "get the show back on the road" as they say. By contrast some of the other tour operators sent people to Munich for 10 days (fabulous when you thought you were going up the Rhine!) others had to make the return journey back to Budapest in one of the returning boats. Rudi Schreiner, the Amawaterways President, who had been in Egypt when the possibility of not getting through the Main-Danube Canal arose, returned to Germany and helped plan the detailed logistics of who was going where and stayed with us on the Amabella until Amsterdam. The logistics must have been a nightmare, as it wasn't a simple case of everyone getting on in Budapest and going to Amsterdam. No, they had different tour groups joining and leaving the boat at several points along the way so it was, no doubt, a great moment for lots of spreadsheets! The boats: Amalyra - We started out from Budapest on Amalyra. Built in 2009 it is a lovely boat and the staff excellent. Very friendly and helpful. It had a comforting "homey" feel. Our Captain Henk was very funny and very visible always. I don't mean his figure, rather he definitely lead by example. Rooms on this boat have French balconies and the most amazingly appointed bathrooms with 3 different types of shower, so you could choose "rain", side-pointing massage or hand shower, depending on how you were feeling. We thought they were great once we got the hang of the different control buttons, but they are a challenge for some people. Amabella - Amabella, launched in 2010, is a larger boat (in length not width) and represents another leap in the standard of accommodation (not that there was anything wrong with Amalyra). So we had a larger room with double balconies, a French balcony and an outside one, both furnished with two chairs and a small table. The furnishings and appointments are stylish and comfortable. We were a bit thrown by the seeming chaotic atmosphere the first night, not knowing at that point what had transpired to get the boat "ship shape" as it were. Also, we did not realise until the next day, that the entire crew of MA Amadolce (which had left Budapest one day ahead of us and of course could not get through the Canal either) had grabbed a few clothes and were bussed to meet the Amabella only a few hours before we got on board. From the following day, all returned to the normal air of tranquillity. On board dining: The breakfasts, served in the main restaurant, are very good - lots of choice in everything, including for those who prefer a continental breakfast or those who want a full, cooked meal. In addition there was a range of bakery items and all day tea and coffee served in the lounge, for those who took a late breakfast. Lighter option lunches plus morning and afternoon teas were also available in the lounge. Dinner has a very good "restaurant" feel, with 4 or 5 choices in each of the four courses, and wines (included) from the area visited each day. A nice touch. The there are special snacks as well - foods typical of the area you are passing through, such as "Fruhschoppen". This is a German breakfast containing all imaginable kinds of sausages - bratwurst, weiswurst etc - along with the correct epicurean accompaniments, including a delicious potato salad. I opted for a weiswurst with potato, and the very helpful chef told me how to eat the weiswurst. There were also special dinners for Christmas Eve and Christmas night and for New Year's Eve in Cologne, where the team of chefs and wait staff did a great job of decorating and preparing a wonderful dinner for us. People decked themselves out in appropriate finery for the occasion and the atmosphere was on of festive happiness. After dinner ... well, of course there was a New Year's Eve buffet served in the lounge, just in case your clothes were still too loose!! Ports of call and tours: I should mention that most of the sailing occurs overnight so you arrive in each port for the day, except where there is scenic cruising for the day, such as in the Rhine Gorge. So your chance to get out and about is maximised - but it's up to you what you want to do. Of course there are daily excursions which you can take at no extra cost, in the form of walking tours, around the various towns. We did a couple of these, but largely explored by ourselves. With information available on the internet, you can find out what you are curious about in advance and structure your own time anyway. There are optional tours too, which involve an extra cost, but I found the one I did to a concert in Vienna totally worthwhile and good value. All tours include a local and knowledgeable guide. Ports and scenic cruising: Budapest Hungary; Bratislava, Slovakia; Vienna, Austria, Melk, Washau, Durnstein, and Linz, Austria; Passau and Salzburg, Regensburg, Nuremberg, Bamberg and Wurzburg, cruising from Wertheim, Miltenberg, through the Rhine Gorge to Koblenz, Cologne, Germany; and Amsterdam, Holland. Scenery from boat: Whether you're in the lounge, on deck or beside your own private balcony, the scenery is absolutely stunning for the entire trip. We enjoyed the white winter, fairytale look of the Christmas time cruise, and obviously the other seasons too offer wonderful views. Locks: The number of locks is quite staggering - 34 on the Main River and 17 on the Danube. The navigable stretch of the Main River from Bamberg to Mainz is 384km or 240 miles. The Danube is navigable some 2415km or 1767 miles and crosses 10 countries from Germany to the Black Sea. APT provides some very handy statistics regarding rivers and the number of locks on each. An interesting thing which we don't automatically think of when talking about water is the that you go uphill (upstream) and downhill (downstream) when cruising these rivers. Cool Traveller Read Less
AmaBella (APT) Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0

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