Cruise Ratings
9 Helpful Votes
Sail Date: August 2016
the grand euorpean cruise began in Ruse and ended in Cologne. The pre cruise extension was 5 days in Romania and were fantastic. A beautiful, but poor country was very clean and the mountain citiy of Brasov is a city I would return to ... Read More
the grand euorpean cruise began in Ruse and ended in Cologne. The pre cruise extension was 5 days in Romania and were fantastic. A beautiful, but poor country was very clean and the mountain citiy of Brasov is a city I would return to again. Some of the stops had extensive bus rides which now knowing I would avoid in the future. The ship was well run and the crew was exceptional. Evening meals could drag on for two hours but the dinning area at the rear of the ship was an always available buffet. The cabin was well designed and the bed and shower were fine for a guy of 6'6". The big problem I have with Vantage is the post cruise excursion was promoted as three additional nights in Amsterdam. Reading further I noticed it said two nights at the Barbizon Palace. I called Vantage and on the phone that the day they said that when others would be flying back we would in Amsterdam. We ended up with almost a full day and a half in Amsterdam. The new promotion for 2017 now states 2 more nights in Amsterdam and the price is less than the quoted 3 night 2016 extension. I can only say the same as the others who were on this extension that we were misled. Too bad the ship and crew work so hard because their customer service replied to my complaint with the 2 nights is the industry standard bull. They just wanted to get rid of me, not address the fact that there was not three nights in Amsterdam as promoted. If you go with Vantage be certain to question everything they promote and even then as happened to us they lied. Read Less
4 Helpful Votes
Sail Date: October 2014
We have done 12 cruises; this was our 4th w/Vantage. We had previously taken the Amsterdam to Vienna river cruse so we booked the Black Sea to Budapest. We spent the first night in Bucharest then transferred to the ship, Some where between ... Read More
We have done 12 cruises; this was our 4th w/Vantage. We had previously taken the Amsterdam to Vienna river cruse so we booked the Black Sea to Budapest. We spent the first night in Bucharest then transferred to the ship, Some where between the hotel lobby where we saw our undamaged suitcase and getting to our cabin on the ship, the entire wheel assembly had been broken off and there was a hole in the side of the luggage approx. 5" x 4". I reported it to the Cruise Director who was totally unconcerned asking me if I saw it happen. No, but it was damaged when it was in YOUR control. She said she was going to ask her management and get back to me; never did. The brochure said that we would be offered soda and wine with the evening meal. The first night several in our group ordered soda and were told that it would cost 6.50 euros. We told them what the tour booklet said and they denied it. I went to he tour desk and showed the counciere the booklet and she looked like a "deer in the headlight" saying she'd look into it. Went back the next day and saw that she'd taken the booklet off the counter. Food was OK but awfully small portions and seemingly the same items shuffled with different names. The waiters were rather snippy. They did not want us to choose items; they wanted us to take the set menu. Often I wanted the salad from the Lighter Fare rather than the soup or appetizer from the regular menu. They also almost wanted to remove your plate while you still had the fork up to your mouth. A gratuity of 55 euros for the Cruise Director and the Concierge of 55 euros was automatically added to bill however none was added for the hardworking crew. We asked that the amount be amended to a much smaller amount for them. Management gets paid and does not depend on tips according to one crew member. We found that the excursions from the ship were not as enjoyable because they no longer employed group leaders that stayed with the group for the duration of the trip and those groups were larger - 43 in our color group - too large for the guide to point out things and have everyone see what they were indicating. On one outing, 5 of our members got lost because the leader was so far ahead and although they could hear his voice, they couldn't find us in the "maze" and left the building at the first door that said exit. One of them fell and sprained her ankle which left her unable to enjoy any of the subsequent tours. I am hoping this is was an anomaly and not a sign that Vantage is losing it's reputation of a top of the line trip providers. We will try them again for a future trip. . Read Less
1 Helpful Vote
Sail Date: September 2014
Yes we experienced both good and sad ever lasting memories from our September-October 2014 twenty-seven day Black Sea to Bonn trip. The events that developed on this cruise have prompted us to share our exceptional experience with you. ... Read More
Yes we experienced both good and sad ever lasting memories from our September-October 2014 twenty-seven day Black Sea to Bonn trip. The events that developed on this cruise have prompted us to share our exceptional experience with you. The Marriot Hotel in Bucharest was off the chart, one of the best Marriott’s we have stayed at. The day of our 2-3 hour bus ride to meet the boat in Constanta was cold, dismal, and rainy. We barely got through as the rain changed to snow, 4+ inches which cause the authorities to close the highway (snow in Bucharest in September!!!). The storm propelled 20 to 30 foot waves at the harbor throwing rocks the size of watermelons over the seal wall and causing the harbor master not to allow our boat to cross the open bay to get to the river. This forced the staff to scramble to find lodging for 4 bus loads of passengers (approximately 160 people). The next day the staff had to arrange for our busses to find an out of the way, obscure dock, in the dark, heavy rain for us to finally be on board. All this was accomplished by the staff with a seamless, no inconvenience to all of us. As a result of the furious storm, the river was full of debris and many floating large trees and logs. Unknown to the passengers the propeller was damaged due to hitting a large submerged log/tree trunk. The boat had to make an unscheduled trip to a dry dock near Frankfort, again causing the staff to scramble and locate 4 buses to accommodate another change in plans. We received an extra bonus due to the dry docking – an unscheduled trip to Salzburg!! Again, thanks to the superb efforts of crew and staff we never missed a beat of the original schedule and itinerary. So much for the good part of our trip. On Sunday early morning 2:00 AM we received a call from California, my wife’s son advising us to get home ASAP, as her 58 year old daughter, curator of the Abilene, TX zoo had a seizure and was in a coma. At 2:30 AM we woke up the cruise director with the request to get us back to Dallas. By 4:00 AM he had us booked out of Frankfort/London/Dallas. (2 days short of our planned trip) Our boat at this time was en route from Frankfort to Rüdesheim, Germany. They had to stop and berth the boat at 7:00 AM along the river, arrange for a taxi to pick us up at a remote city park for a one hour drive back to the airport to catch a 10:00 AM plane to London. We were back in our house in Plano, TX at 8:00 PM Sunday night!!! What an effort by the staff on that boat – We will never forget what they did on our behalf. Read Less
River Splendor Ratings
Category Editor Member
Cabins 5.0 4.7
Dining 4.0 4.1
Entertainment 4.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 3.0 3.9
Family N/A 3.9
Shore Excursion 4.0 4.5
Enrichment 4.0 4.2
Service 4.0 4.5
Value For Money 5.0 4.1
Rates 5.0 N/A

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