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2 Bucharest to Europe - All Cruise Reviews

We were told Scenic was top of the range with excellent food. Not true. Food was poor to mediocre - dry chicken, leathery veal, limited fruit selection, uninspiring lunch buffets, watery wines. Also evening meals took 2 to 2.5 hours ... Read More
We were told Scenic was top of the range with excellent food. Not true. Food was poor to mediocre - dry chicken, leathery veal, limited fruit selection, uninspiring lunch buffets, watery wines. Also evening meals took 2 to 2.5 hours as everyone had to be served at the same pace. The crew were as helpful as they could be, given they had to serve 165 people with drinks and food simultaneously. Shore excursions were fine. Head office admin was very poor. Asked where tickets were and was told they'd been sent. Another set would be sent immediately. They never arrived. At least three different people seemed to be involved with each not knowing what the other had said. Eventually the tickets and cruise information arrived with a week to go. As for the air transfers, the cheapest economy tickets were bought by Scenic - think last row at the back of the plane next to galleys and lavatories. Read Less
Sail Date April 2018
Have traveled Europe 13 times over the last 15 years. I will never use Uniworld again. Very poor quality assurance program relative to customer satisfaction. Better hope you have no problems on your cruise, as Uniworld will not ... Read More
Have traveled Europe 13 times over the last 15 years. I will never use Uniworld again. Very poor quality assurance program relative to customer satisfaction. Better hope you have no problems on your cruise, as Uniworld will not accommodate you. They are more interested in the revenue bottom line for them than for customer satisfaction. Spent $24k on the riverboat cruise and requested they accommodate my request which would have cost them $100Euro on the trip due to them changing plans, and they refused to do so. Lots of other cruise lines to choose from. We have 3 trips planned and none will be with Uniworld. Read Less
Sail Date August 2015

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