Sail Date: July 2018
Friends picked this cruise for us ! Overall, our trip from Bucharest to Budapest was excellent. The ship had great staff with excellent food & wine, both notably with local origins. Our cabin was just 20 steps from the pool. ... Read More
Friends picked this cruise for us ! Overall, our trip from Bucharest to Budapest was excellent. The ship had great staff with excellent food & wine, both notably with local origins. Our cabin was just 20 steps from the pool. There were a few minor problems: -air conditioning was sometimes poor, most notably in busy restaurant at dinner -WIFI was intermittent, we lost WIFI for 3-4 days along the Danube- most frustrating ! -The map for Ruese, Bulgaria was incorrect; the ship was berthed off map; our walking tour was most interesting though and worthy of our efforts. People most helpful & friendly. The itinerary included many interesting locations, with much history to see & enjoy. The guides were excellent. -The wine tasting near Vidin was excellent. -more time could be spent in Bucharest & Budapest on our itinerary, Overall, an excellent itinerary and an excellent ship, the Emerald Sun. Read Less
Sail Date: September 2017
We had Emerald highly recommended by our Travel Agent, who had sent other clients on your Danube cruises. We were also swayed by the brochure, which promised a most enjoyable cruise. In the main, we did enjoy it, but there were ... Read More
We had Emerald highly recommended by our Travel Agent, who had sent other clients on your Danube cruises. We were also swayed by the brochure, which promised a most enjoyable cruise. In the main, we did enjoy it, but there were aspects that we thought could be significantly improved. Our main disappointment was the cuisine. We did not like the single sitting arrangement for dinner. We thought the food at dinner especially was short on variety, quality and quantity, with too much emphasis on presentation. We were not offered a barbeque, despite the great weather on our first three days. There were only 3 nights when the 'quiet area' was available with nowhere to sit quietly on other nights. We felt that a number of the tours were included just to fill in the timetable. However, the guides throughout were excellent, and we learned a great deal about the history of the 5 countries visited during and post Communism. The visits to the various fortresses and farms were overdone and added little value. The horse show was only average and very muddy!!. The two lunch meals out were disappointing, although we enjoyed the private house lunch. The service and professionalism of the crew was excellent, the ship was very well appointed, and the free use 24/7 of the coffee/tea machine was much appreciated (Suggest you provide a similar machine in the Dining Room as an alternative to the weak coffee served at breakfast). All this went a long way to making the cruise enjoyable, and to mitigating the issues highlighted above.. Read Less
6 Helpful Votes
Sail Date: September 2017
We sailed on 13th sept 2017 We chose this cruise from Bucharest to Budapest because of the itinerary and we were not disappointed. The various trips out and the insight into the history was excellent. We were supposed to be on Sky ... Read More
We sailed on 13th sept 2017 We chose this cruise from Bucharest to Budapest because of the itinerary and we were not disappointed. The various trips out and the insight into the history was excellent. We were supposed to be on Sky but it was changed to Sun, which was no problem as the ships are identical. The ship itself was spotless, every one of the crew was helpful and polite. The shiny surfaces, glass and mirrored surfaces did take a bit of getting used to, and could be a bit of a problem especially the stairs where we saw a few near accidents. The balcony suite was fine, always kept immaculately clean by Darko. Plenty of hanging storage as the safe has now been moved. The dining experience however was nothing like as advertised. The dining room itself is extremely noisy, and the only way to converse with fellow passengers is to shout, making it an uncomfortable experience. The food was to say the least disappointing and not at all as represented in the brochure. I have to say however, a fellow traveller who had recently been on Sky said the meals on there were excellent. Portions were extremely small, bland and unappetising. Several guests felt they had to order double to be satisfied. A starter of meatballs should not only consist of one meatball, neither should the cheese board consist of three tiny cubes of cheese with a similar thumbnail size of chutney and no crackers. We flew KLM Manchester via Schiphol threw Emerald. When we arrived in Bucharest our luggage along with quite a few other couples failed to arrive. We duly filled in the claim form, went out into arrivals to find all the transport had gone. Ourselves with one other couple after landing at 1.20pm had to wait until 5.20pm for transport, despite the Emerald rep telling us first of all it would only be 10mins. She then asked us to wait for the London flight promising us to be first on the transport. We were then totally ignored when the transport arrived but managed to tag on at the end. When we got to the hotel our cruise director Yana took details of our lost luggage, but after that showed no interest in it unless we asked her. We were not informed the night after when it arrived and the following morning it had disappeared again, thankfully found on another floor!! As a result of this we went from Wednesday morning till Saturday afternoon in the clothes we stood up in. Yana did say on the Friday, again after asking what we should do, that we had €100 each for necessities. This experience soured what should have been a very enjoyable holiday. Read Less
5 Helpful Votes
Sail Date: June 2016
This was our second cruise on the Emerald Sun. Having done the trip from Budapest to Amsterdam we now wanted to complete our experience of the Danube by sailing from Bucharest to Budapest. This enabled us to tick off several more countries ... Read More
This was our second cruise on the Emerald Sun. Having done the trip from Budapest to Amsterdam we now wanted to complete our experience of the Danube by sailing from Bucharest to Budapest. This enabled us to tick off several more countries including Romania, Bulgaria, Serbia and Croatia as well as revisiting Hungary. The Emerald Sun was as enchanting as it had been in 2015 and several small improvements have made it even more enjoyable. For example the power jet in the pool is a real challenge. We find it hard to find fault with anything. The organisation is superb throughout and if anything does go wrong due to events beyond Emeralds control there is always a fall back plan available. We had a grand balcony cabin which was well equipped and advantage is taken of every inch of space with drawers and cupboards in unexpected places. Clientele is mainly British and Australian together with a sprinkling of Canadians and Americans. Read Less
3 Helpful Votes
Sail Date: April 2015
A lovely new ship with great cabins and super staff, however one quickly discovered what was less good. The lobby has white plastic stairs which are frankly, dangerous, and the naff chandelier is, well, naff. Want to know about the ... Read More
A lovely new ship with great cabins and super staff, however one quickly discovered what was less good. The lobby has white plastic stairs which are frankly, dangerous, and the naff chandelier is, well, naff. Want to know about the advertised library and shop? Don't bother, they don't exist! The gym has only one working machine "the rest have never worked". We have done several river trips with 3 other cruise companies and thoroughly enjoyed them, awarding 8 to 10 out of 10. Emerald offers no talks on local history etc and their evening entertainment is truly awful. Three quiz nights, for example. Why not be done with it and have three bingo nights as well! The side trips were not that enjoyable, but perhaps this reflects the dearth of suitable venues. The supposed highlight of the cruise, the gorge, was mostly done in the dark for some reason. The Bucharest hotel was no more than 2 star and reminiscent of the communist era. An experience not to be repeated; surprisingly parent company is Scenic Tours. Read Less
Emerald Sun Ratings
Category Editor Member
Cabins 4.5 4.7
Dining 4.0 4.2
Entertainment 4.0 4.0
Public Rooms 4.5 4.7
Fitness Recreation 4.0 3.9
Family N/A 3.9
Shore Excursion 4.0 4.5
Enrichment 4.0 4.3
Service 4.0 4.8
Value For Money 4.5 4.3

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