26 Helpful Votes
Sail Date: September 2016
I want to start by saying that I take writing reviews seriously. As of this writing I have 18,895 Trip advisor readers that have read my reviews. This is my first review on Cruise critic.. We booked a trip on the Uniworld cruise ... Read More
I want to start by saying that I take writing reviews seriously. As of this writing I have 18,895 Trip advisor readers that have read my reviews. This is my first review on Cruise critic.. We booked a trip on the Uniworld cruise "Enchanting Danube" in September with two other couples. To say the trip was a disaster is an understatement...but more importantly Uniworld's management handling of the issues shows a total disregard for their passengers. I would NOT recommend using this company. The day we boarded the ship there was a known problem that prevented this ship from proceeding through the first bridge. Had we been informed that there was a possibility that this ship would never make the first scheduled stop or any stops for that matter, we could have made other arrangements and quite possibly cancel and reschedule our trip. The boat's management poorly communicated in the first few days and developed solutions that either required sitting on a bus tour for over two hours or sitting on the stationary boat. For those of you who are not familiar with a Uniworld cruise, there is nothing to do when sitting on the boat during the day. The boat management seemed clueless as to what to do. One day all passengers we ordered to stay on the boat. We were shocked that the management team did not try to offer something to entertain the passengers...wine tasting, bringing additional massage therapists as the one therapist was booked everyday, music on the deck, cooking class etc. After a few days, Uniworld realized that they could not proceed with the cruise. They called a meeting at 6PM and informed the passengers that they would have to disembark by 8:30 AM the following morning to begin a bus tour. Everyone had to pack that night and wake up early to leave the ship. A member of our party gets sick when traveling on a bus which is why we chose to do a river cruise in the first place. We could not agree to do the bus tour. We demanded that Uniworld find us a car service to take us to Prague, the last stop on our trip. They reluctantly agreed. We wanted to just go home. To make a long story short, Uniworld did not provide a rivercruise...they provided a bus tour. They knew of these issues when we boarded the boat and did not adequately communicate with the passengers. We never had a river cruise. Then when complaints arose, they sent a note stating."we have offered each guest a 50% per person refund of the cruise base fare (less all discounts), the category upgrade (if applicable), and port taxes, as well as a Future Cruise Credit of 50% off of the base cruise fare and category upgrade (subject to availability and excluding suites) in our 2016, 2017 or 2018 sailing seasons." On a $24K trip we received $7,200 for our troubles. Our travel agent and I reached out to the President of Uniworld with no adequate resolution. After 45 days of getting the run around I give up. I paid for a river cruse and was offered a bus tour that we could not do because a member of our party gets sick on buses. Some additional information, I would not recommend a Uniworld tour unless you are in your late 70's or early 80's. After dinner entertainment is like Bill Murray imitating a lounge singer on Saturday night live. Most people were sleeping by 9:30. I think this says it all. BEWARE!!!!! Read Less
1 Helpful Vote
Sail Date: November 2010
Our letter to Viking following the cruise was 2 full pages and was practically ignored. They offered us $500 each credit on a future cruise with them (which will never happen). I will reduce it here for you. My wife has been in the travel ... Read More
Our letter to Viking following the cruise was 2 full pages and was practically ignored. They offered us $500 each credit on a future cruise with them (which will never happen). I will reduce it here for you. My wife has been in the travel business for 30 years and this is the first negative review we have EVER written. Some problems were minor but altogether, this was just bad. By the way, the cruise started in Antwerp and ended in Basel - a nice itinerary. They sent us information prior to the cruise for the wrong cruise. Rather than courier the correct info, they mailed it and we were already on our way to catch the cruise. The food was of the lowest quality, not cooked well and there was little choice. Dining room service was fine as long as you didn't require anything extra or different, such as a second glass of water. The boat was understaffed to the point that staff would not meet your eyes fearing you might ask for something. There was no maitre d', leaving guests to line up prior to dining room opening and rushing for a choice table - like high school. Not once in 14 days were we called by name and this ship had only 200 guests. They skipped one stop on the itinerary because another Viking ship had the dock that day and they would not pay for a second spot. We had a 2nd Viking ship docked alongside us on 4 days, which meant that we could not open our blinds of our rooms or lose all privacy from the room literally 3 feet away on the other ship. Also, that side of the dining room was dark on those days as that ship blocked all light. There was no security to get onto the ship (there was a warning to Americans in Europe the day before we set sail). Almost all excursions were to "the old town" and to "the cathedral". Very little diversity. Tour guides were anywhere from 2 out of 10 to 10 out of 10. The main lounge was too small for everyone to fit in and the design was not condusive for ease of listening to lectures. The staterooms were small but fine. Nothing special but not a problem. There was the occasional smell of fuel at night while the ship travelled. For others, it was every night and their bed was like a massage bed when the engines started up. They advertised that the fares were 2 for 1, which was a total lie. If so, this would have been a $700 per day per person cruise, more than what you can pay on a 6 star cruise today. It seems like Viking is in trouble and cut corners where possible, lower quality food, less staff, cheap tours (places with no entrance fees). Do yourself a favour and book another river cruise line. I'd be concerned with losing your deposit. Read Less
Sail Date: September 2009
we just got back from a Viking Cruise , 14 days, from Brussels to Basil. This was our first Viking experience and it will be our last. They advertise as a 4 star but are maybe a 2 star. The reason for this rating by me is mainly due to ... Read More
we just got back from a Viking Cruise , 14 days, from Brussels to Basil. This was our first Viking experience and it will be our last. They advertise as a 4 star but are maybe a 2 star. The reason for this rating by me is mainly due to the food quality, the unfriendly ship crew, and the total over all service, and the lack of help under some unusual medical situations. First, breakfast is breakfast but they cannot even make an omlet without burning it, the pancakes and waffles come cold without butter, the eggs cannot be prepared as asked and the eggs in the buffet are spongy and over cooked, the bacon is baked and overcooked stinking together in 3's and 4 pieces, people line up at the 1 toaster and wait, and the butter at the buffet come in individual packages that are not soft but frozen or cold. The lunch preparation is by far the best of the 3 meals. The lunch in the dinning room is good and the variety of choices are good but the upstairs buffet is below average with poor choices of small sandwiches and salads. The soups are very good but the rest is below average. You cannot get a hamburger or hot dog at any time. You can not get good mustard and mayonnaise is not offered and cannot be ordered. I did not know the procedure at this upper buffet the second day and walked up to get a beer and saw the assortment of cheeses next to the bar, I got myself a plate and started to put a few pieces of cheese on the plate and the bar tender jumped all over me for taking cheese before the noon time opening. I was shocked at his attitude and put the plate on the bar. He actually said to me "Now what am I to do with that".. I wanted to tell him he could put it where the sun does not shine but being my second day kept my mouth shut. Sorry, back to dinner. The dinners were just plain bad. The main chief was off ship for the first 7 days but this is no excuse for serving main course meals that would not make it in Denny's. When the chief came back it did pick up a few notch's. Service, before I get into the negatives, let me give the positives. The cabin service, even though there is no room service for food or drinks, the cabin cleaning person was very very good. The service in the dinning room was very good but very rushed as they are completely understaffed and have to use outside bar staff and wait staff to man the dinning room. This lack of qualified serving help surely shows in the dire rush to help the passengers. They try very hard but one can see the drain on there faces for extra request for more bread, butter, wine, drinks, gravy, ect.. The bar help, except for one exceptional young women, seem to be doing you a favor rather than you being the customer. One passenger actually was told that he had already gotten ice for his room and he could not get more. The ship has no help up on the sun deck for drinks, and if you take your lunch plate up there to eat you must usually bring the plates downstairs to the lounge yourself. The lounge chairs and tables are old and weathered. The ship is so understaffed on ratio to passengers, they cannot keep up. It must be also told they false advertise in the brochures and letters. The first is in their advertised Alcohol package. They sell it cheaper on the ship, do not sign up 15 days in advance. I think my space is out. No I can keep going. They will not credit you for paying more early. About a $100 cheaper on the ship. They do not offer Premium Wines in this package as advertise. It is there private label wine and two cheap others. The free bottle of champagne is a sparkling private label. We signed up as we were told that they serve premium regional wines, NO THEY DO NOT. A Fellow passenger took a terrible fall and hit her head badly at the end of a tour. The lack of concern from the help was appalling. They would not stop at the hospital emergency when requested, even though we were at a stop light right in front of the hospital. They told her she could walk to emergency, about a half mile from the ship. They offered no taxi or help to accompany her , She did go to emergency and was checked out by a wonderful doctor but the ship offered no help. This lack of concern was inexcusable. I could go on but will stop. Do not take Viking, there are a lot better river cruise lines out there. Read Less

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