41 Bristol (Avonmouth) Cruise & Maritime Voyages Marco Polo Cruise Reviews

Very bad Captain (withheld info, broken English, rambling,..) He missed 10 ports of call. Tendering was a nightmare. Embarkation was a long process with no health checks at all. Provisions were not ready in Durban and we had to wait 3 days ... Read More
Very bad Captain (withheld info, broken English, rambling,..) He missed 10 ports of call. Tendering was a nightmare. Embarkation was a long process with no health checks at all. Provisions were not ready in Durban and we had to wait 3 days (more missed ports) to get the food on board. They still owe us 2 fare days of compensation that they would not give us on board. We will NEVER sail with CMV again. Horrible value, inept operation, missed ports, bad Captain and much more. AVOID!!! The elevator was out of service at least 7 different days so we had to use the stairs to go up and down. The passenger internet DOES NOT WORK AT ALL. Do not purchase it - you will be wasting your money. We did not have any live TV for 8.5 weeks out of the 11 week cruise. This is a very old ship and the company does not appear willing to upgrade internet technology or pay for satellite TV. We felt extremely disconnected from family and had great difficulty rebooking our flight when we arrived back 2 days early due to COVID-19. Overall, a nightmare of a cruise - NEVER again. Read Less
Sail Date January 2020
My wife and I are experienced cruisers with over one thousand sea days. We chose this cruise because of the itinerary with St Helena and Suez canal top of our list of "to do's". First impressions of the ship, cabins ... Read More
My wife and I are experienced cruisers with over one thousand sea days. We chose this cruise because of the itinerary with St Helena and Suez canal top of our list of "to do's". First impressions of the ship, cabins and staff and crew were mediocre at best. As time progressed on this 78 day trip we downgraded that initial impression. The ship is old and it shows with outdated fixture and fittings. There is a good amount of open deck for the sun worshipers but as the majority is spread over the rear area be prepared to be covered in unburnt fuel particulate and deafened by exhaust fans. Also the starboard area on each open deck is given over to smokers. Although as we experienced they do tend to spread out so that everybody got to share their smoke. Furnishings are worn, cheap and often uncomfortable and the plastic plants scattered around the common areas do not add to the overall ambiance. We had a premium double cabin with double window. This is just one grade below a suit. On any other cruise line it would have been a standard outside. They have no refrigerator and are not spacious. There was however sufficient storage available. The air con was a joke. Leaving the UK in January and there was no heat in the cabin. As we hit the tropics it warmed up but again the aircon struggled to keep the temperature down. The TV was basic and the majority of the voyage no Satellite was available. Our cabin steward was hard working and did a good job despite the leaking windows with water running down the wall in the rain or when the window cleaning sprays were used. The bathroom extractor fan only working intermittently. We took breakfast mostly in the MDR which was on the whole good and well presented. Lunch location varied between the MDR and the buffet. The buffet was often crowded and whilst it was possible to get ones meal and go outside we tended not to due to the cigarette smoke.The food served was basic works canteen stuffas was the buffet. In both locations it was difficult and time consuming to get a drink from the bar, Evening meal in the two sitting MDR was in the main very poor. Much of the basic ingredients were of poor quality and not correctly cooked. To hide this, most main courses were smothered in sauces. Often the same sauce was used for both meat and fish!! We discovered that Vegetarian curries were reasonable so we often had those or a baked potato for our evening meal. Even the motorway service areas have upped there standards above this. Not once did we have steak or beef wellington on formal nights. Lobster could be had for a much hyped additional fee. I have never been on a cruise previously where so many frozen and chilled food was used. We had the standard house wine package but it was so poor much of the time bought at extra cost a so called premium wine which was in reality supermarket £6 quality. The entertainment was good but the few guest acts were not even Working Mens Club standard. The singers and dancers who also doubled up as day time quiz masters and competition hosts worked hard. One day time guest speaker was excellent, the remainder very poor in both content of topic and presentation. At the start I said this cruise was chosen for the itinerary. St Helena was the first port of call that was missed. An ex Naval engineer informed us that taking the cruising speed of the ship and the distances involved the Captain could never have made the port in time. The missed ports eventually became such an embarrassment that we were returned two days of our cruise cost as OBC. At no time did we get the feeling the senior offices and the senior hotel management had control over their respective departments. Shore excursions were in the main at lower prices than normal but again the quality was not the best. You get what you pay for! The last 14 days of the cruise was marred by the Corona virus which was obviously beyond the cruise lines control. After leaving Jordan we made our way through the Suez canal and did not touch land again until dis embarcation in the UK. This cruise was not particularly cheap but the overall impression was of a company providing a service on the cheap. We feel we wasted our money and vacation time. Read Less
Sail Date January 2020
From the large warehouse for embarkment in Bristol thoughts of cheap and cheerful came in to my head. On board there was a smell of diesel in the lower decks. Cabin was clean but as the ship is 55 years old could not expect much. Biggest ... Read More
From the large warehouse for embarkment in Bristol thoughts of cheap and cheerful came in to my head. On board there was a smell of diesel in the lower decks. Cabin was clean but as the ship is 55 years old could not expect much. Biggest problem was the trip hazards in the door ways, raised lips on every doorway and uneven floors, on the public toilets two raised edges caught a lot of people out. They had to call the helicopter out twice, and by the end of the cruise many were sporting arm and foot injury's due to falls. Dining was in two times, and various size tables from two to ten seats. Food was good and plenty of choice with just over the hour from start to finish. This allowed time to get to the theatre to watch the show at 8pm. The biggest problem I had was the lack of time in the ports. Would arrive at 8am and leave at 1.30 or arrive at 7am and leave 12.30. By the time you had breakfast it only gave a couple of hours to see the place. Cobh was a complete waste and was only to drop people off as arrive 6am and leave at 10.45. By the time you paid for 165 car park then tips and drink package you could of gone on a much better cruise line for the same cost. Would I go back on to this ship no but spoke to many that have been on a few times because of its size. Read Less
Sail Date December 2019
Yes ? Why did we do it. Is this ship sea worthy? Smelly bathroom , advise anyone who goes to at least run the water for several minutes. (Think of Legionaries disease). Cabin clean but so outdated. Ours was also noisy (410 floor ... Read More
Yes ? Why did we do it. Is this ship sea worthy? Smelly bathroom , advise anyone who goes to at least run the water for several minutes. (Think of Legionaries disease). Cabin clean but so outdated. Ours was also noisy (410 floor 7) I cannot understand first timers to cruising even going on this ship again . Some suggested those who travel on Cunard are for want of a word 'snobs'. Well really get a life and travel better. We all deserve it . The staff need training on how to serve politely . All staff rushed us, at breakfast we were split up and made t o sit away from each other (four in our group) This ship still sails well good luck to anyone who books this terrible vessel. More negative comments that positive ones why then hasn't the company done something about it. Do they read these reviews Read Less
Sail Date December 2019
An excellent mini cruise. Despite it being a little rough on the crossing out we thoroughly enjoyed ourselves. The entertainment was very good with a new show each night. The singer and piano player in the Scott’s bar were excellent, a ... Read More
An excellent mini cruise. Despite it being a little rough on the crossing out we thoroughly enjoyed ourselves. The entertainment was very good with a new show each night. The singer and piano player in the Scott’s bar were excellent, a great way to sail away from Bristol. We chose a suite that did not disappoint, fresh canapés were delivered each evening. The dining experience was good for the money providing a 5 course meal in the evening. The ship is a little worn in places but overall clean and adequate. Some of the public areas look like they have been renovated. At no time did the ship seem busy, we could always find somewhere to sit. All the staff were extremely friendly and efficient. The drinks on board were good value with cocktails under £5. The only criticism I could find was the snacks at 11.00 were cold when served. Read Less
Sail Date December 2019
The Marco Polo is an old ship but she's been lovingly looked after. She's kept spotlessly clean by the staff. The cabin we had (for 3 people) was a little small (I had the top "bunk") but again it's clean and ... Read More
The Marco Polo is an old ship but she's been lovingly looked after. She's kept spotlessly clean by the staff. The cabin we had (for 3 people) was a little small (I had the top "bunk") but again it's clean and perfect for our cruise of a week. It's not a big ship (800 passengers) and that means it doesn't feel impersonal by any means. The choice of food in both restaurants is amazing - tasty and plentiful. You won't starve on this ship. Free tea and coffee and water available at all times. Never ran out of anything. All crew were lovely, friendly and helpful. If you suffer from sea sickness then ask for a cabin on the lower floors. We were on the Navigator deck and we could feel movement , tho not unpleasant. The cruise we did was down the Seine from Bristol, stopping at Honfleur (so pretty), Rouen (ok), Guernsey (lovely) and Scilly isles. The ship doesn't go into port at the Scilly isles and the sea too rough for the tender so we couldn't do that trip sadly. Overall, I would highly recommend her. Read Less
Sail Date April 2019
I choose this cruise mainly because of the destination and from the reviews thought the ship although old would be ok. First let me say i love cruising and have done 45-50 cruises with very few complaints but honestly this cruise ship and ... Read More
I choose this cruise mainly because of the destination and from the reviews thought the ship although old would be ok. First let me say i love cruising and have done 45-50 cruises with very few complaints but honestly this cruise ship and CMV have a lot to answer for. Our cabin 216 was small and we had 1 small porthole and had paid for an oceanview. The porthole was closed for 11 days of a 15 day cruise, whilst they do it for safety reasons there were times we were docked and still it was kept closed we had ask on several occasions to have it opened. We could have had an internal cabin for some $1000 less each.The smell of diesal and the crew smoking was there for the entire cruise. The ship was full to capacity 800 in a ship this size is just not on. Everything was full the buffett was a fight at every meal to find a seat and the quality was really bad even the 3 coffee machines were continually out of order. The dining room although a little better was way below standard. I paid for a VIP package please dont do it !! the wine list is a joke there are 2 white wines and 2 red wines from there signature drinks and 2 from the standard package to choose from i couldnt believe it. They some other wines by the bottle but they had to be paid for and you couldnt get them by the glass. With the other drinks if you wanted anything that wasnt on the drinks menu you couldnt have it !!! also the system they have is that you can only order from a waitor and cant get a drink from the bar. The entertainment was an insult except a young lady soprano who was great the biggest joke was when showtime came at night and old bloke with a banjo came out and started a singalong , i had to laugh !!! the showband seriously was that bad that the singers who did individual shows they didnt even play. I could go on. Excursions altho expensive were good and well organised. This company are treating the elderly british with contempt in my opinion . Go with this ship and company at your peril and as i said i have done nearly 50 cruises and cant believe all i wanted to do was get off . Read Less
Sail Date March 2019
We did a 10 week cruise so we had a fairly extensive experience of life on board. The ship was built in 1963 for the Russian market and refitted in 1993. Issues: The hot three hot drinks machines, two inside and one outside, ... Read More
We did a 10 week cruise so we had a fairly extensive experience of life on board. The ship was built in 1963 for the Russian market and refitted in 1993. Issues: The hot three hot drinks machines, two inside and one outside, continually ran out of cups and shut themselves down with fault codes which appear to be due to over-use and they run out of hot water. There was a good choice of food for the buffet breakfast but the equipment in the Bistro failed to keep it warm, I would suggest a couple of microwaves for those who like their food hot. The main restaurant was slightly better. Omelettes, fried and poached eggs were always cooked fresh in both. The main cut fruit available was melon with a bit of pineapple, apple and occasional orange, but always a large proportion of melon. Whole fruit was always apples. There was the occasional banana, orange, pear or plum in the early days but scarcer as the cruise went on. There is a shortage of drinks waiters at peak times and the ship still uses plastic straws and stirrers. The show lounge (theatre) has very poor acoustics. There is an annoying rattle from the roof panels and despite complaints they seem unable or unwilling to fix it. The floor is not tiered and there are 7 pillars partially obstructing the view from just about every seat more than two rows back. The furniture definitely needs replacing, all the padded chairs were sagging in the seats and many were frayed or worn. Externally she was definitely showing her age with numerous areas of rust bubbles in the deck metalwork. There is no do-it-yourself laundry on board so everything is on an individual cost. With a handkerchief or item of underwear costing £1 with an incremental scale it wouldn’t take long to run up a huge bill, especially on a long trip. There were two Magic Bag days during our trip where you could cram a laundry bag with as much as you liked for £12, wash and dry only. The swimming pool was not heated and was filled with sea water when conditions permitted but this amounted to only a few days when in warm weather. There was an appeal early on for water saving if we went to sea for more than a couple of days yet remarkably the toilets used fresh water for flushing. I understand the hot tubs used fresh water and they were therefore mostly out of use, either with covers over or a notice saying ‘Closed For Maintenance.’ Following numerous complaints about the lack of information the Cruise Director placed an ‘Entertainment Suggestions’ box in reception for a few days but I am not aware of any changes resulting from this. The lack of information was typified by our visit to Carcass Island which required passengers to get a ticket for the tenders. The first two tenders departed and then the Captain said he was temporarily suspending the service due to safety issues and would review the situation in an hour. So we all waited in the designated place and two hours later when we had heard nothing we started to drift away. Nothing else was said except for a brief mention in the evening broadcast. For our journey from the Falklands up the west coast of Chile through the fjords, a map was delivered each evening to your cabin with waypoints marked and a time of arrival. We were supposed to enter Darwin Passage and Narrows at 10am. The ship actually arrived at 8am and by 10am we were leaving so a lot of people missed it. Not a word about the amended time or the reason they managed to get it so wrong with a simple overnight passage. On the way we passed several shipwrecks and memorials but despite having a pilot on board there was not a word of explanation so having seen some beautiful scenery we were non the wiser about any of it. A guide did join us for the Panama Canal but the first hour of her commentary was lost due to an intermittent microphone. The microphone in the Captains Club where the organised games and quizzes were held was intermittent for the whole trip. The ship only did one Sailaway Party from our last port of call. For the last few days they ran out of several things including tonic, marmite and till rolls. The Good Bits: The ship appears to have some very devoted passengers with one chap we spoke to had done over 30 cruises on the ship and several others were well into double figures. The entertainment team were very good with many different routines and costumes. A gin and tonic was £4.55 so comparable to UK and with two of us a round of drinks could come to £10 so it didn’t take long to rack up a hefty bar bill. The company we booked with ’Imagine Cruising’ did an all inclusive package for £300 a couple so within about ten days we were already in credit and as the cruise lasted seventy days we were very happy with the deal. We also got £800 cabin credit which we used to pay for the organised port trips which were very good and lasted either half a day or a full day with lunch. As anyone who has cruised will know trips around the town will usually be architecture, town history, museums and churches and cathedrals so it is better to do the national parks and out of town trips. The ship laid on free shuttle buses to town centres when they were not immediately outside the port which was a bonus we hadn’t expected. The ship was kept immaculately clean inside with the crew continually cleaning walls, ceilings, stairs and washing carpets at night. Embarkation was very slow but disembarkation was excellent, done by deck number. The food on board was excellent and you could purchase special meals, eg a full Indian experience meal, surf and turf etc and we thought these were excellent value for money. The food was of a very good standard and this was maintained for the whole 71 days. The waiters and hotel staff were brilliant and we couldn’t fault them. Any requests were dealt with very efficiently. There were a whole range of activities including craft, acting, choir, ukulele, chairobics, creative writing, bridge, ballroom dancing, etc. General: The cabins were mainly two single beds with one 4 draw chest with slide out writing table plus a five foot wardrobe. We got an unrequested upgrade to cabin 625 and ended up with 4 chests of drawers, an absolute bonus on a long trip but with a restricted view. Next door had the same layout but with a good view. There are no balconies on the ship. The electric supply was a 220V socket with 2 round pins. There was also a 110V three flat pin socket and a dual volt shaver socket in the bathroom. The shower was good and on a flexi hose. There is a 2’ 6” (75cm) drying line across the shower for small items. Suitcases can be stowed under the beds or in the wardrobe. There was a temperature control on the wall. We had a kettle, two cups and packets of tea, coffee, etc. A lot of cabins do not have this. Overall, the ship is showing her age with few of the refinements of modern cruise liners. She is a graceful old lady and possibly the oldest still cruising. If you don’t mind a lack of facilities and want to get into some of the smaller ports then this could be the ship for you but CMV could do so much to improve passenger pleasure at virtually no cost with simple innovations like providing more cups and cutlery, senior staff mixing with the passengers and providing tourist information commentary at special locations. Read Less
Sail Date January 2019
Brilliant itinerary, good food and friendly staff, service excellent. Too many people on board for the size of ship. All activities over subscribed. Ship like a long corridor, so passengers and staff passing through all bars sitting areas ... Read More
Brilliant itinerary, good food and friendly staff, service excellent. Too many people on board for the size of ship. All activities over subscribed. Ship like a long corridor, so passengers and staff passing through all bars sitting areas and bistro. No quiet areas to sit and relax and read without interruptions. Cabins, very poor sound proofing so hearing neighbours whether you wanted to or not. The cabin we had 611 had people thundering around overhead doing exercise walking early mornings. Be careful of the medical mafia on the ship, very expensive. Not recommended for a long cruise. Would not travel on this ship again. There was also a spell when black soot spots came through the air conditioning unit into the cabin covering the beds and furniture. This also happened on decks. Disappointed that the captain did not seem to want to use tenders in the Caribbean when the wind or sea was not too rough! No laundrette and laundry service expensive. Read Less
Sail Date January 2019
A 70 day cruise around South America on the Marco Polo - EXCELLENT ! OK, everyone can moan about some slight annoyance that didn't meet their own approval but the cruise far exceeded expectations, especially when comparing the ... Read More
A 70 day cruise around South America on the Marco Polo - EXCELLENT ! OK, everyone can moan about some slight annoyance that didn't meet their own approval but the cruise far exceeded expectations, especially when comparing the value of it to many other cruises available. Yes, it isn't Cunard but for the price it was certainly excellent value ... of course, there will always some people who still expect Cunard quality for CMV prices. The places visited were extremely interesting and varied - major cities; remote villages and islands; scenic passageways and world famous iconic landmarks. The weather ? Only one major downpour of rain throughout the entire 70 days ... at Rio ! The hottest day ? It was a toss up between Buenos Aires and .... the Falkland Islands. Yes, 81 fahrenheit at Port Stanley, the hottest day anyone there could remember. You expect to be amazed by the major places - Rio, Buenos Aires, Montevideo - but it was the smaller ports that surprised many people and made the cruise even more enjoyable by them not expecting such there - Natal and Recife in Brazil, Puerto Montt, Arica and Valparaiso in Chile, Guayaquil and Manta in Ecuador, Ushaia in Argentina and Cartagena in Columbia, as well as cruising through the Chilean fjords and the Panama canal. The on-board entertainment team were excellent and it was obviously hard work for them to provide a varied programme for 70 days while the food was of the highest order. A very well-planned itinerary and would certainly recommend both the journey and the ship itself. Read Less
Sail Date January 2019
South America cruise excellent. Ship old but very good. Lots of activities on sea days. Trips expensive but easy to make your own way. Food very good. Staff couldn't do enough for you. Many solo travellers. Entertainment very good. ... Read More
South America cruise excellent. Ship old but very good. Lots of activities on sea days. Trips expensive but easy to make your own way. Food very good. Staff couldn't do enough for you. Many solo travellers. Entertainment very good. Opted for drinks package which turned out to be an excellent choice.. disappointed not to visit some places that required a tender but you have to respect the captain's safety decisions. I would definitely hope to do another cruise on Marco polo. Although it is not as luxurious as most ships it was definitely the best I had been on for activities on sea days. There were also excellent guest speakers. People were grumbling about price paid but it depends whether you opt to book early or late and shop around different travel agents. We were on a dining table for ten but you can also eat in the history were food was very good Read Less
Sail Date January 2019
Four of us boarded the Marco Polo at Bristol. Embarkation was smooth and swift and we waited briefly to be shown to our cabin. Once in our cabin we unpacked and took stock of our home for 70 days. It was clean and comfortable and we were ... Read More
Four of us boarded the Marco Polo at Bristol. Embarkation was smooth and swift and we waited briefly to be shown to our cabin. Once in our cabin we unpacked and took stock of our home for 70 days. It was clean and comfortable and we were fortunate to have two windows. Our dining experiences were good with the choice of eating in three different places. We had a good selection on the menu and all diets were catered for. The entertainment was excellent but the guest comedians were generally poor. The resident lecturers were superb, catering for all interests and excellent speakers. We mainly did our own excursions but would recommend the gauche estancia day trip. We organised our own trip in the Falklands with Patrick Watts and this was one of the highlights for us. We were late arriving and his team gave us a magnificent trip to Absolute Point. The ports we visited were generally quite well organised but Calleo was quite scary. We enjoyed the whole experience and would recommend this trip as a taster for another visit. Read Less
Sail Date January 2019
Chose this Christmas cruise for a fun filled time including new year. Oh dear what a disappointment! Ship well past it’s “sell by” date. Seating dirty and worn out. Surprise packages from family, totally messed up Half hearted ... Read More
Chose this Christmas cruise for a fun filled time including new year. Oh dear what a disappointment! Ship well past it’s “sell by” date. Seating dirty and worn out. Surprise packages from family, totally messed up Half hearted decorations very poor quality, and repetitive entertainment.Officers disinterested in passengers,complaints . Not enough explanation of ships routine. Daily programmes either changed without notice or not included in daily news sheet. Safety on decks needed attention,unable to hear announcements within cabin therefore did not receive important information definitely felt there was a shortage of staff, ie one wine waiter for numerous dinner tables. Very long wait for drinks in bars.no notifications in cabin about charge-for water. £2-80 per bottle!! Mistakes on accounts took sometime to rectify. not enough provision for disabled people.. lifts shut down far too early on evening before departure.Overall not at all a good experience.definitly would never choose CMV again. Read Less
Sail Date December 2018
Cabin We were given a tiny, windowless cabin on the lowest deck known as Carabic. The smell of diesel is so overpowering it leaves a taste in your mouth as you leave the tiny lift. We paid for an inner cabin and the offer suggested a ... Read More
Cabin We were given a tiny, windowless cabin on the lowest deck known as Carabic. The smell of diesel is so overpowering it leaves a taste in your mouth as you leave the tiny lift. We paid for an inner cabin and the offer suggested a free upgrade that never happened; despite this the cabin was serviceable and kept spotlessly clean by Lillia our Cabin Stewart. The two twin beds were smaller than a regular single but were rewarded with fresh crisp linen daily along with the white as wave towels. The cabin was serviceable and a little larger than I expected. The draw space and hanging space was well utilised for storing the plethora of formal wear needed on the cruise. 3 single wardrobes housed rails, the safe and a set of small draws along with a tie rack. The top space held the life jackets and could be used for storing larger items. The storage of suitcases was difficult but we squeezed them under the beds, this would be impossible with the hard shell cases but our smaller softer cases compressed to fit. The bathroom optimised the available space and provided a shower with a detachable head; the pressure was good and left us feeling refreshed. The toiletries supplied were limited and of a poor quality. The descenders in the showers were tricky to use when slippery and wet but we had brought our own and recommend travellers do the same. The standard of cleaning in the cabin is outstanding and I have never had a better standard anywhere in the world. Twice each day the room is cleaned and turned back at night, clothes folded for you, bins emptied, dressing area organised. It feels like Mary Poppins has visited each time you return. Captain’s Club This comfortable area is rarely unoccupied, in the day it’s bright clean interior attracts people hoping to relax and have a drink and at night it is a waiting area for people preparing for the show lounge cabaret. A delightful pianist and violinist play at various times on most evenings but they could not be enjoyed because they became inaudible within the busy room full of chattering guests. A beautiful resource that is sadly under appreciated and lost amongst the people. Sadly this area is understaffed and many guests treat the overworked staff appallingly. I have witnessed so many occasions where guests have berated, abused and directly verbally attacked the young staff. The waiting time for drinks is over 30 minutes or more and there does seem to be a favouring of those guests without a drinks package over those who have the package. This highlights another anomaly in the pricing of the drinks package. If I ordered a quadruple whisky this would be included in the package BUT a latte coffee would not. This seems rather unfair and does not encourage sensible drinking. My main issue with this area is the lack of tables for two persons. Most of the tables are laid out as 4s and so it negates any privacy or time for couples to enjoy together. Most of the time the lounge is quite full and so people sit with you and want to chat. A lovely thing to happen on a friendly ship but there are times when I would have appreciated some time alone with my husband. This layout was further hindered by the many Zimmer frames, walking trollies and walking sticks that created an ever changing obstacle course for people to negotiate. Scott’s Bar This is a lively little venue however after 10 all entertainment moves to this bar and sadly the area is far too small for the number of visitors using it. It was almost impossible to see both the show at 9 in the show lounge and then get a seat upstairs. Sadly we missed out because if this. The bar staff in this area are good and much quicker than in other areas of the ship. Many of the soft furnishings in this area are broken and are uncomfortable but this is only if you are fast enough to get a seat. Marco’s Bistro Terrible! This restaurant is appalling and I am afraid it has deteriorated during the cruise. The food is luke warm at best and stagnant and congealed most of the time. The choice is poor with mostly chopped meat dishes and diced over cooked soggy vegetables. The sweet section at lunch and dinner are poor with small portions of poorly presented sweets that include many cold puddings and whips. The majority of food has a soft blended texture ideal if chewing is best avoided! The cutlery includes only soup spoons rather than desert or tea spoons, so one must stir tea, eat cake and cereal with a soup spoon. Usually there is a shortage of cutlery throughout the restaurant at all 3 meals. My biggest annoyance was having to collect food in relays as people would take your seat between courses. Lone diners would find it impossible to eat all courses in the same seat. Main Restaurant This area is stunning and despite the tatty table cloths, with more pulls than a grandmother’s stocking, it is warm and welcoming. The staff try hard but the lack of organisation makes this a doomed enterprise. We were sat on a table of six and we were so close to other tables that the waiters played limbo to get about carrying the trays. The menus allowed for a choice but really what you received was like Russian roulette. I ordered ice cream and got sorbet, ordered pasta and got pork! This seemed to happen every night to at least one person in the table. The delay between courses was ridiculous with a 90 minute wait on Christmas Day between starter and main. This improved to 50 minutes on Boxing Day. We eventually complained and the time between courses reduced but the game of roulette continued. Midnight snacks Pathetic! These are carried around on a tray and given out in tiny portions on serviettes. I was blessed with grease down my ball gown as the waiter spilt them all down me on Christmas Eve! Not the wonderful plan I had for my dress which is now ruined. Deck Bar Swimming pool! More of a puddle than a pool. I heard it called a splash pool, a great name as it just splashes icy water over people sat at tables around it. The slippery deck is then a risk to the shuffling older people who hope to sit by it. No one used it as it is covered with a net, a complete waste of deck space and a blooming pain in the neck! The bar out here is well stocked and enticing but the wait time for a drink is so long you contemplate jumping overboard! The waiting staff meander about, avoiding eye contact and rarely engage with people. I have found this the worst area to get a drink and have often given in and had a self service coffee rather than nothing. Entertainment The entertainment team includes some excellent singers with talent way beyond this ship. Callum, Anneka and Savannah brighten every room when they enter and their talent shines through. The others are not quite as talented but what they lack in ability they make up for in enthusiasm. Mitch makes everyone smile and excelled at Elvis and some swing but he struggles with more challenging songs. Not all of the songs the entertainers sing suit their voices and even the best of them murder some songs. The Wuthering Heights needs to be pulled ASAP! Daytimes are dull. Little if any entertainment goes on and much is not hosted. The entertainment seems to be aimed at the older generation with Knit and Natter and Bridge. We attended the Creative Writing and although we enjoyed the sharing of creative works the gentleman who ran the session was poor. He talked. A lot! He then got everyone to write and share. The feedback was peer feedback with little input from him. There was no development of people’s skill, no feedback or development of ideas. The next session repeated exactly the first in format and activities. The room was too small and the delivery needs to be improved. The tutor led session was didactic and lacked any imagination. Ironic given it was a creative writing class. The exception to the poor daytime activities was the Morecombe and Wise Comedy lecture that was excellent. It was well planned, entertaining and engaging, giving rise to much laughter and good spirits. The presenter was knowledgeable and very talented. Excursions The excursions are very expensive however they are well organised and have a high standard of tour guide. We did 3 different excursions and booked a fourth that was unfortunately cancelled. The first tour of Gibraltar was on a minibus and took us to the Rock, the Caves and the museum. The guide was excellent and entertained and informed us. He was relaxed and the tour took longer than expected but it was worth every second of my time. The second tour took us around a very foggy and rainy Funchal. To be honest the tour should have been cancelled due to the weather. The views were totally covered by a thick blanket of fog making visibility about 3 meters maximum. The guide tried her best but coffee and cake at a golf club and a walk to a wine tasting cost us £48 each. Very disappointing! The 3rd trip around a freezing cold Lisbon was a march, following a bossy school mistress who barked at us and constantly repeated herself. When people asked for rendezvous times she wouldn’t give them insisting we stayed with her. The visit to the monastery allowed no time to contemplate the beautiful place or enter into prayer. It was a fast walk through and a sit on a pew whilst she talked and talked constantly repeating herself. Disappointing. Read Less
Sail Date December 2018
We have never cruised before, and wanting to get away for the whole Christmas Period, this cruise fitted the bill. It appeared good value compared to alternative festive getaways and we had a good time, but all was all not exactly plain ... Read More
We have never cruised before, and wanting to get away for the whole Christmas Period, this cruise fitted the bill. It appeared good value compared to alternative festive getaways and we had a good time, but all was all not exactly plain sailing. We booked through Saga, who’s service was exemplary. They arranged transportation from our home to the port and return, which was upgraded to minute perfect luxury private cars, free of charge because we live close to Avonmouth. This is an old small ship, and when docked the view looked comical, as the Marco Polo looked as if it was the tug for the larger cruise ships. However we had the last laugh passing enormous queues for those huge floating hotels, to just walk straight on the Marco Polo. Embarkation, and disembarkation particularly were easy too. This is not a ship for those without good sea legs, as it rode every wave and rolled. I was shocked how much more movement there was on here compared with a small Cross Channel Ferry we took two weeks previously in an identical sea state. Remember to bring your sea sickness gadgets and remedies. I have never suffered sea sickness but was struck down with nausea one day and took advantage of complimentary Sea Sick Pills. On a few days the choking smell of diesel around the ship added to this problem. We purchased a drinks package, that was good value, but it could be challenging to make it pay. Service was variable. A good example was, at our dinner table we had an apparently new recruit wine steward who was struggling. At our first meal it was 45 minutes before we were offered a glass of wine. At subsequent meals we tried to purchase wine at the bar to take down to dinner, only to be curtly told to sit at a (lounge) table, as it was waiter service only. This could be a lengthy process, as there were not enough bar staff. However we found we could purchase our wine at the Columbus bar at the opposite end of the ship. Here the regular barman was an absolute legend. He was efficient and very focused. His Cocktails were the best and most consistent on board by a nautical mile. The main restaurant was always very busy in the evenings, but the service of the meals was excellent. The food was generally very good, apart from a rare duff dish, or one that was not warm enough, but Henry our table steward was very accommodating with replacements and alternatives. Breakfast was served here buffet style, and lunch was back to a more formal style, but we found the the atmosphere too dark and stuffy for mid day and chose to eat at the buffet. The Buffet was more cafe style and but food here was also tasty and better than it looked. It was always very crowded at lunchtimes, especially early on, but we always (sometimes just) managed to find somewhere to sit, sometimes outside by the pool. The whole crew were generally friendly when they could be (when it was quiet) but they could come across grumpy when under pressure. The entertainment team were exceptional, and worked very hard to provide a variety of shows and other activities across the vessel, maybe more Hi Di Hi than West End, but it wasn't unusual for the lead role of a fully dressed show to finish at 21:55 to present a quiz at 22:00 in the bar at the opposite end of the ship. Callum and Savannah were particularly outstanding talents. One of the joys of the smaller ship was that they were happy to engage with passengers around the ship and in the buffet and the smaller ship enabled you to get to know most of the staff and fellow passengers, which some passengers enjoyed but a few found this a little stifling. On this fully booked trip, space was a premium and you needed to arrive early to get a decent seat for entertainment, quizzes etc. The little fitness and wellness area was good value. Despite the ships age, the public areas were in good condition as were the furnishings and as advertised were never luxurious but surprisingly comfortable. Our cabin probably showed its age a little more. On our arrival was clean and comfortable but with some signs of wear and tear especially in the bathroom. There was a problem with the tap water in our cabin, that at times was a strange Brown/orange colour, that we repeatedly complained about.I think this may have been sorted at the end of our cruise. We paid the extra to have a bath, but bathing in that water wasn't at all appealing, but we did benefit from a large comfortable bed and a lot of living and storage space. Cabin care was disappointing. After about four days our nice bedding was changed for a set with a stained quilt. During the night some of the contents of the stain (possibly blood or vomit) soaked up onto the surface of the quilt cover. Nightly, when our beds were turned, our daily programme was positioned over the offending stain by our Cabin Steward to hide the stain. This went on for about a week until we complained and the bedding was changed. They also could have been a little more generous with the vacuum cleaner, and we resisted the temptation to borrow the one left in the gangway when obvious crumbs were left following the cabins make up. The ships programme could hardly be relied on, as it was often full of mistakes and inaccurate information. We missed events that were not listed and attended ones that didn't happen. It told us to change our clocks 24 hours early, and it mis informed us that for the last 36 hours of our cruise only one bar would be open on a cash only basis. Thankfully that wasn't the case. The cruise itinerary went to schedule perfectly apart for our arrival in Funchal where we were unable to anchor, allegedly because of the swell. I think this turned out to be an advantage as we gently cruised past Funchal at such a position that everybody could see and enjoy the whole spectacle of the town twinkling and every firework across the bay in the New Year display. Best of all our late arrival in port meant that we docked instead of tendered. The ship was launched in the mid sixtes, and there was only a handful of people born after this launch date, and most were born some twenty years or more prior. There were also a large number with walking or mobility aids, so docking ensured that everybody had time and were able to enjoy the delights (and the rain) of Madeira relatively hassle free. In spite of the niggles, we enjoyed a lovely British Christmas break surrounded by friendly, mainly older people who certainly knew how to enjoy themselves. If you like the traditional cruise with excuses to dress up, you like to be constantly very aware that you are at sea, you enjoy the company of familiar faces on a daily basis in a no thrills yet comfortable environment, this cruise is for you. However, I looked with some envy at those big sparkling cruise ships that cut through the waves rather than rode over them. I envied their gleaming new glass and paintwork and particularly their balconies. However I know we would have to have had to stretch our budget much further on there, fly before embarkation with all that entails to get there, and face long queues at every stop. We had a good time but we won't be back in a hurry. Read Less
Sail Date December 2018
We booked this cruise at the last minute for £129 per person not expecting much and this was definitely lived up to. We're not novice cruisers having sailed 20+ times with other cruise lines. Our cabin was 6'x10' and basic ... Read More
We booked this cruise at the last minute for £129 per person not expecting much and this was definitely lived up to. We're not novice cruisers having sailed 20+ times with other cruise lines. Our cabin was 6'x10' and basic is an understatement, the bathroom light repeatedly didn't work despite being fixed so we gave up reporting it, the food was awful, bland and lacking variety, the entertainment reminiscent of a 1960's holiday camp and the staff most Eastern European were unfriendly and rude. However the public areas were pleasant to sit in which is the only redeeming feature of the cruise. My husband doesn't suffer being sea sick but he took to his bed due to the ship being so unstable. The Marco Polo reminds me of a converted oil tanker, it smelt of diesel everywhere and was antiquated to the extent it can't be called a classic ship. It needs to be scrapped. We've been on cross Channel ferries that have been more luxurious in terms of exterior aopearance, food quality and cabin standards. The life jackets were grubby and in need of a good clean. Embarkation amd departure were quick which is the only positive thing I can say as we sailed from a local port 15 mins from home. I could continue with negatives but don't wish to relive the ordeal further. Read Less
Sail Date December 2018
Everything about this cruise was fabulous from the start to the finish the crew couldn't do enough for you and made you feel special they all, always had a smile for you and nothing was too much trouble, the food was amazing and ... Read More
Everything about this cruise was fabulous from the start to the finish the crew couldn't do enough for you and made you feel special they all, always had a smile for you and nothing was too much trouble, the food was amazing and entertainment was first class. Every single person on this cruise give it 100% our cabin 237 was perfect for us and our cabin steward Yougesh always kept our cabin spotless made sure we had everything we needed. Pritish our waiter was very attentive as was our wine waitress Alla Ivanova, the entertainment crew were first class every show was brilliant thank you Mitch, Josh, Callum, Anna and Chrissie not forgetting the dancers who were all fabulous, next are the bar crew who certainly looked after us very well, a very special mention to Ramesh, Klayton and Nataly from the Colombus bar who gave us many happy hours and lots of laughs in the evenings, also Sanja Lato in the showroom. The excursions and scenery on this trip plus the above made it a holiday to remember forever. A big thank you to the Marco Polo crew and we look forward to travelling with you again. Read Less
Sail Date May 2018
Our 1st cruise, so have nothing to compare it with, but it was definitely a positive experience. Embarkation was easy and efficient, luggage was with us in less than an hour and our cabin was excellent. The food was great and very ... Read More
Our 1st cruise, so have nothing to compare it with, but it was definitely a positive experience. Embarkation was easy and efficient, luggage was with us in less than an hour and our cabin was excellent. The food was great and very plentiful! We splashed out and enjoyed the “Chefs Table” one night, well worth it. We had a tour of the galley, which was a real eye opener, how they managed to cater for 800 passengers and 300+ crew in such a small space was beyond belief. It was an 8 course meal, and we expected the portions to be small, but we were so wrong! We could hardly move by the end of the meal. Crew were brilliant, very helpful at all times. Excellent excursions. We embarked at Bristol, and dis-embarkation was at Cardiff, the transfer by coach was easy and problem free. We would be very happy to cruise on this ship again. Read Less
Sail Date May 2018
Chose this cruise because of the interesting mix of ports to visit and liked the idea of travelling on a smaller, older ship. Mixed reviews on here but we were pleasantly surprised. Cabin was very clean and spacious two good sized ... Read More
Chose this cruise because of the interesting mix of ports to visit and liked the idea of travelling on a smaller, older ship. Mixed reviews on here but we were pleasantly surprised. Cabin was very clean and spacious two good sized windows, cabin steward very friendly and helpful. Food was very good, plenty of choice and good quality in both Marcos (buffet) and the Waldorf (sit down restaurant). Plenty of varied ways to amuse yourself on board- pool, gym, ping pong, quizzes, shows etc. Ship was fully booked and did feel busy at times. Only slight disappointment was that we didn't get to go ashore in Stornaway, the sea was too rough and swell too high to use the tender boats. Crew did their best to get us ashore but unfortunately it didn't happen- can't be helped though as purely down to the weather. Our favourite stops were Belfast and Tobermory- very different but both very interesting and really enjoyed our visits at both of them. We did the walking tour in Tobermory which was very good, our guide was a very knowledgable local lady and told us a lot about the Isle of Mull and Tobermory itself. So overall, yes the ship is older and a little tired in places but it is kept immaculately clean, the facilities are good and the staff are very friendly and helpful. For the price paid we were very happy with our trip on the Marco Polo. Read Less
Sail Date April 2018
We chose this 7 night cruise for the ports visited, convenience (no fly) and price. Having read mixed reviews we weren't sure what to expect. This was our first cruise with Cruise and Maritime: the model suits us and we would return. ... Read More
We chose this 7 night cruise for the ports visited, convenience (no fly) and price. Having read mixed reviews we weren't sure what to expect. This was our first cruise with Cruise and Maritime: the model suits us and we would return. We enjoy cruises as a relaxed, comfortable way to travel to some beautiful and interesting destinations. We appreciated the smaller ship with a relaxed homely feel. CMV seem to know their clientele and cater well for them - mainly older and British on this cruise, many being repeat cruisers with CMV. Despite being a small ship, facilities were adequate, including 3 hot tubs, a sauna and gym, none of which were busy. It may not have the glitz and luxury of newer and bigger ships / lines, (no fruit in cabin, chocolates on pillows, or quirky folded towels etc) and the main restaurant was a bit cramped. But for us this was more than compensated for by the quiet, relaxed, intimate ambience (about 800 passengers). We particularly appreciated: - the most efficient embarkation and disembarkation we have ever experienced (car to cabin in under 20 minutes, with luggage following a few minutes later) - tea and coffee included and served at the table at the end of dinner (some lines no longer do that). Tea (wide choice) and coffee freely available on deck 8 most waking hours. - free shuttles at ports (although we mostly walked) - beautiful medieval ports and a lovely cruise along the Seine - not accesssible on larger ships. - personal and prompt responses from staff to queries or concerns. e.g. staff remembered our preferences despite our changing dinner sitting (as per our request). - announcements clear and in English. Just enough but not too much. - enrichment programme. I attended 4 gardening lectures which were interesting and useful. There were also art, craft and line dancing classes available, all well attended. - classical music duo playing every evening. - entertainment team did well, including the ships own band. Again not glitzy but enjoyable. - fellow cruisers seemed kind and considerate, interesting and not noisy (adults only on this cruise)! - evening activities in the bars were self-contained and the rest of the ship remained quiet - no casino / gambling machines - easy to promenade right round the ship. - good written summary port information for each stop, and no hard sell re excursions. - well attended Sunday service taken by an officer. - the small ship was quick and easy to get around. - repeated sightings of dolphins as we cruised! All in all an unfussy, relaxed cruise on a small older ship, with personal service from helpful staff, visiting beautiful places. The Cruise and Maritime style suits us and we would certainly return if the price, timing and destinations matched our requirements. Read Less
Sail Date October 2017
We picked this cruise because it looked an interesting itinerary, departed from the UK and appeared to be really good value for money. Booked directly with CMV we were delighted to find we had been given a 4 category upgrade from 8 to 12. ... Read More
We picked this cruise because it looked an interesting itinerary, departed from the UK and appeared to be really good value for money. Booked directly with CMV we were delighted to find we had been given a 4 category upgrade from 8 to 12. We parked at the port and embarkation was quick and efficient. Our cabin was midships and was quite a good size with 2 large windows and lots of storage space (16 small drawers, 8 large drawers and 2 double wardrobes). Tea and coffee making facilities in the cabin although we didn't use them. Our cabin steward kept the cabin spotlessly clean and really tidy. The location was convenient as it was really close to the central staircase. The ship is old and has a feeling of older style cruising which we really enjoyed. Marco Polo is an adults only ship and at the age of 51 I was at the younger end of the age range of people on board. Dress code for dinner was announced every day. There were 2 formal; 3 informal and 2 casual. The dress code was expected in the buffet as well and for dinner the buffet tables were set with properly with tablecloths. Most people seemed happy to follow the dress code which I like. There were 2 restaurants: the Waldorf (formal) or Marcos (buffet). Breakfast was buffet style in both but in the Waldorf the waiters served your drinks. A reasonable selection of items and both had chefs cooking any style of eggs you wished. The omelettes were particularly good. For lunch and dinner the food choices tended to be the same or similar in both but obviously in the Waldorf you were served and the food was beautifully presented. The buffet is not huge so there were often people waiting for tables. Dinner was really, really good. We went to the Waldorf every night. Five courses: appetiser, soup, salad, main, cheese or dessert. The staff were so friendly and so cheery and we were lucky to get a table with 3 other couples who were fantastic company. There was teatime (sandwiches and cakes) 15.30 to 16.30 every day and late night snacks were brought round all bars at about 11pm. On Gala Dinner night there was a sumptuous buffet at 11pm with the most amazing food sculptures although I think most people on dinner sitting 2 were probably still too full from dinner. We opted for the drinks package which at £119 for 7 days (£17 per person per day) is very good value. Whilst drinks are not particularly expensive in the bars you could spend the £17 by having 3 glasses of wine and a diet coke every day so it you're going to drink more than that it is absolutely worth it. There is an extensive list of cocktails (£4 or less) and other drinks available. The only negative about the drinks package is it says you have to book in the first 24 hours but that is not quite true. If you try to book on your second day (having boarded the previous afternoon) they will expect you to pay for 7 days even though you only have 6 days left and you have spent money in the bar the previous evening. If it is not a daily thing they should focus on it being £119 for 7 days rather than focusing on £17 per day. There are lots of activities and entertainments on board and everyone can choose to join in as much or as little as they wish. Games, quizzes, sports, lectures (our had gardening), classes (painting and crafts) even a session to take your knitting and have a natter with other knitters. Just sitting in the lounges doing crosswords and puzzles which were issued every day was a popular activity. We only went to one show (We will Rock You) which was fantastic. There was a very talented violin/piano duo performing in the lounge bar regularly every day and later in the evening you could head up to Scotts bar for a late cabaret followed by a disco. The ports we visited were Honfleur, Antwerp and Rouen. I suppose times are dependent on tides etc but we didn't get all that much time to spend anywhere. Rouen in particular was badly planned. We arrived in the evening but not many people left the ship as it is quite some way to the town so would have involved taxis and been quite expensive. the next day was Monday and most things were either shut all day or in the morning so we didn't get to see inside the beautiful cathedral or the Joan of Arc museum. The last shuttle back to the ship was 1pm but all aboard was 2.30pm so we could have had more time had they arrange the shuttles for longer. Cruising down the Seine was a very enjoyable day. Disembarking was very easy for us as we opted for the carry your own bags option and just walked off at 7am thus avoiding queues for lifts and car park chaos. We also got to keep our bags in the cabin and finish packing in the morning rather than have them ready by midnight the night before. The requirement to vacate cabins by 7.30am seemed a bit harsh (particularly as the ship is now going into dry dock). I'm sure we would have all appreciated a lie-in, a casual breakfast at the normal time then a leisurely disembarkation after rush hour. In summary we loved the whole experience. A small intimate ship with superb staff and wonderful fellow guests. We would book a cruise with CMV again. Read Less
Sail Date October 2017
As a first point - this was our first cruise on a "regular" cruise liner, previously we've only sailed with Star Clippers, so we are used to smaller boats (200+ rather than 800 here). We chose this trip primarily because ... Read More
As a first point - this was our first cruise on a "regular" cruise liner, previously we've only sailed with Star Clippers, so we are used to smaller boats (200+ rather than 800 here). We chose this trip primarily because of the round-Britain itinerary and the cruise certainly delivered on that. Of all the stops only one - Inverness - was so-so and the remainder were interesting places well worth visiting. Trips were reasonable value allthough at several locations we did our own thing. Useful to know - English Heritage membership gets you into Edinburgh Castle for free, travelling independently to visit the Book of Kells in Dublin was MUCH cheaper than the organised trip and very easy (we were very glad that our trip booking was cancelled due to lack of numbers). Embarkation at Bristol through the giant shed that masquerades as a Cruise Terminal was a bit shambolic but car parking was conveniently close and we only had half an hours queueing to get through to the boat. First impressions of the boat were, yes it's old but its clean and well maintained. We found it stable - although we didn't have to contend with more than 3 metre seas - and reasonably quiet. Our cabin was roomy and beds were comfortable. Shower / bathroom a little tired perhaps but I've seen plenty worse in hotels.The cabin service stewards couldn't be faulted for helpfulness, friendliness and efficiency. Public rooms are comfortable. Bar prices seemed reasonable and service was prompt and friendly. We were less happy with the food. Not bad but not great and rather samey. Same menu in both the table service and self service restaurants. Some curious menu choices : quite a lot of curry (OK by me but some might not find this good) and on one evenng two dishes (prawn cocktail and one of the salad options) served with Marie Rose sauce. The gourmet evening - a taster menu with accompanying wines - didn't live up to its "Master Chef" aspirations and while it was enjoyable I wouldn't rate it as good value for £40 each extra). Often it seemed that the ambition of the chef outstripped the ability of the team to deliver, both on this menu and on other occasions. I don't think there's a place for a jar of pre-made sauce ona fine dining menu - just put it in a dish for heaven's sake, and if you're going to serve breseaola with a balsamic glaze make sure all the servings have it so chef doesn't have to apear from the kitchen with his squeezy bottle of glaze to fix a serving there on the table. Breakfast was the usual cheese / ham / cheese / bread / fruit / eggs / hot buffet etc but very much the same thing each day and lunch depressingly similar to breakfast. Afternoon tea - didn't really need this and thank goodness - had some of the driest and curliest sandwiches I've seen since the bad old days of British Railways station cafes. No tea or coffee making facilities in the cabin but tea is always available in the lounge and coffee too (though I'll confess to not liking the 'stewed in an urn' variety found almost everywhere). Espressos / americanos available from the bar cheaper than Costa, so nothing to complain about there. They run a two sittings for dinner arrangement with allocated tables. This was OK, except on our table one couple preferred to eat in the self-service almost every night meaning our table of eight was usually a spread out table of six. Sometimes its nice to eat with the folk you have met up with during the day. I must confess we prefer the approach used on Star Clippers which is based on open seating. Breakfast too in the table service restaurant is based on filling tables up as you enter, so its pretty hard to get a table for just the two of you. Breakfast, lunch or dinner in the self service restaurant could involve a wait for a table to become free. It wasn't that it was bad but it was the first cruise I've come back from without putting on any weight. Didn't try the entertainment - we weren't encouraged by off-key playing in the bar - but the lecture origramme (an RSPB bird expert) was interesting and the one we attended excellent. One problem with the boat was that due to the weather - a cool English spring - most of the passengers were inside almost all of the time. That made public areas crowded. It was dificult to find quiets spots to read or study (as we tend to). A crowded boat also tends to make people less conscious of other's sense of private space, so we often found people plonking down next to us without so much as an "Is this free?" Disembarkation for organised trips / independent travellers was shambolic. Part of the problems seem caused by the fact that with an elderly passenger list many folk need assistance and gangway / tender handling generally seemed a bit haphazard and not well coordinated with passenger announcements. Getting off at the end of the cruise was rather better organised and we were on our way within a couple of hours of docking and ahead of the schedule that we were given on board. Generally I didn't get the "one ship" feeling you get on Star Clippers. This may not be fair but it felt to me like the individual departments on board were just getting on with their own thing without really acting as a team for the benefit of the passengers. Read Less
Sail Date May 2017
My husband and I have been on several cruises with CMV and this was truly the worst holiday ever. I would not recommend this cruise at all. This was our only holiday of the year and quite frankly the cruise was terrible – full of ... Read More
My husband and I have been on several cruises with CMV and this was truly the worst holiday ever. I would not recommend this cruise at all. This was our only holiday of the year and quite frankly the cruise was terrible – full of disappointments. Not worth the money at all. The cruise destinations included the Azores, Caribbean, Cuba, Cayman Island, Dominican Republic, Jamaica and Mexico. We sailed for 35 days and were only let ashore a measly 9 times - even then we were only given 5-6 hours on land. The main reason for this was because the ship refused to pay the docking fees and we had to disembark onto rocky tender boats which took us from the ship to the docks. My husband struggled to climb into the boats as he is a little unsteady on his feet. This is not an idea way to disembark for disabled passengers. Also the itinerary changed at least 3 times –the ship was meant to stop at the Cayman Islands but did not, we only spent 1 day in Cuba when we were promised 2 days and the ship was meant to stop at Nassau but stopped in the Bahamas instead. The Cruise excursions are also a complete rip – off especially the Tropicana show in Havana. We were promised the best tickets in the house so we paid £119 each but we were dismayed to find that we were given side seats with a very restricted view. The show itself was wonderful – what little we could see of it! During the course of the cruise we discovered that all passengers are expected to pay a gratuity fee, 70% of which is retained by the CMV and only 30% goes to the staff. We thought that this was appalling and that all of it should go to lower ranking but extremely hard working staff. Also, it was not made clear how much passengers were allowed to buy in terms of cigarettes from duty free. When we disembarked at Bristol, I witnessed several passengers having their tobacco confiscated. If you enjoy sailing then this cruise would be perfect for you. But if you actually want to explore the islands listed on the cruise itinerary, then I would avoid CMV cruises on the Marco Polo! I was happier getting off the ship than I was getting on! Read Less
Sail Date May 2017
Food was awful. Tasteless, and much like eating in a school cafeteria. Even the sitdown restaurant had the same food. Cabin was great, but we hardly slept. Don't know why as the beds were OK. Very old ship, and it's ... Read More
Food was awful. Tasteless, and much like eating in a school cafeteria. Even the sitdown restaurant had the same food. Cabin was great, but we hardly slept. Don't know why as the beds were OK. Very old ship, and it's showing it's age, although the staff do keep it clean. Staff fantastic, but wouldn't go on this line ever again. Embarkation was a breeze, and getting off the ship at the end went quicker than we expected. Very organized. Did not participate in entertainment so can't comment on that. Shore excursions were a mixed bag, some good, some not worth the money. In future think we'd do our own thing going ashore. On questioning the staff, it appears that some of the ports must bid to have a cruise ship dock!!!!! Belfast was a disappointment. Titanic experience was not worth the money, and the city sights, were quite depressing. Sad. Read Less
Sail Date May 2017
She is an old boat but appears to be well maintained by the crew cabins shabby but sheak house keeping,bar staff and the waiting team servicing the evening in the Waldorf restaurant top notch however the Evining meal was on most night ... Read More
She is an old boat but appears to be well maintained by the crew cabins shabby but sheak house keeping,bar staff and the waiting team servicing the evening in the Waldorf restaurant top notch however the Evining meal was on most night passibie for restraunt style food (only one tuc biscuit with Mouse portion of cheese)but the same can not be said for the breakfast or lunch menus Breakfast used cheap smoked sausage inedible greasy bacon watery beans tomatoes and very unappetising scrambled eggs cheap cardboard breakfast cereals not great however the lunch buffet in Marcos took the biscuit. salad meats of spam luncheon meats salami not a real portion of reconisibile meat chicken ham pork etc that my years of cruising could recognise if you love cream of beetroot or parsnip soup you've cracked it.all the deserts are servived in small portions with all the imitation whipped cream you can manage. There is a grill on the deck at the bistro rear most days one day it may be a sausage next day a chicken leg the next a portion of ropey salmon and finally a hamburger Afternoon tea is a little better but inedible sandwiches (old BR style curled ends) what part of salami and cream cheese is a ham&cheese sandwich. supper don't go there 0 out of 10 Greasy deep fried chicken wings of a sort. Entertainment poor shows not great young inexperienced singers very unfunny comedian.DJ was great. Bench style seating in the theatre not very comfortable as are the plastic garden style chairs on rear decks first and last time with this company it's true you get what you pay for, I will pay more in future with one of the other cruise lines no such thing as a free lunch (or cruise) Read Less
Sail Date April 2017
Marco Polo Ratings
Category Editor Member
Cabin 3.0 N/A
Dining 3.0 3.5
Entertainment 3.0 3.6
Public Rooms 4.0 3.7
Fitness & Recreation 3.0 N/A
Family 1.0 3.2
Shore Excursions 4.0 N/A
Enrichment Activities 4.0 N/A
Service 4.0 3.8
Value for Money 5.0 N/A

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