4 Brisbane to South Pacific P&O Australia Pacific Jewel Cruise Reviews

Paid for a cruise to Rabaul & Islands of New Guinea. 14 hours late leaving port at Brisbane, this immediately caused the Captain to cancel Rabaul (which was supposed to be the highlight of the trip). Another island was cancelled ... Read More
Paid for a cruise to Rabaul & Islands of New Guinea. 14 hours late leaving port at Brisbane, this immediately caused the Captain to cancel Rabaul (which was supposed to be the highlight of the trip). Another island was cancelled because he couldn't anchor the ship. Fridge not working in our room,& told no replacement on board. Return to port in Brisbane saw us docked at Fishermans wharf & then put on buses to get back to Hamilton Wharf. Food service upstairs in "The Pantry" was poor in places with the rest just passable. To get a bowl of breakfast cereal you have to line up 20 deep to wait your turn. It made better sense to try something else. Meals in the restaurant were warm at best when served, with the wait at times being nothing short of ridiculous. An afternoon tea did not even come with a dry biscuit as everything was packed away. (How un-Australian) Music in the Atrium was always too loud & any requests to turn it down were largely ignored. Many requests were put to cruise director that we were not all deaf. Air conditioning was at a level where the vast majority were wearing jackets to keep warm on decks 5-6-7. (in the tropics) Staff tried hard but not hard enough to convince me to ever use P & O again. You didn't deliver on what I paid for & I reckon some form of compensation is not out of the question. To cancel 2 ports with no redress was not acceptable. Read Less
Sail Date October 2018
Chose cruise for destination,boarded at 1.30pm left dock 14 hrs late after captain said too windy to leave,missed two ports one because we left late second because of medical emergency ,on the way back another medical emergency so captain ... Read More
Chose cruise for destination,boarded at 1.30pm left dock 14 hrs late after captain said too windy to leave,missed two ports one because we left late second because of medical emergency ,on the way back another medical emergency so captain said we will not be docking at Portside we will dock at the grain wharf and bus it to Portside, when speaking to workers at Portside they said they could not understand that has ships had come up the river in worst conditions than that.whilst at kite a the captain said seas to rough will not be tendering today so will miss port, again been sailing quite a while now have seen it a lot worse conditions and still use the tenders.whist at kirrawena only used two tenders and as soon as people got off they started to return in a short while the Queue was massive people had to wait in the really hot weather terrible no shade available. No cultural show as the people there didn’t know we were coming in that day, no one from p&o told them about itinerary change.The entertainment on the ship was way below expectation,food very poor, needless to say we and plenty more people on this cruise all said never again with p&o. Read Less
Sail Date October 2018
Here is my feedback from my latest cruise (J846) I must say that all the crew were great,10 out of 10. The same with the Entertainment and Lightning up front. Well, I never did see Rabaul. But let’s start: As I boarded the ... Read More
Here is my feedback from my latest cruise (J846) I must say that all the crew were great,10 out of 10. The same with the Entertainment and Lightning up front. Well, I never did see Rabaul. But let’s start: As I boarded the ship I realised that I had joined a floating Old Age Home. (With all the things that go with it). As it got closer to our 4pm departure a broadcast was heard: Due to unforeseen circumstances there is a change of our departure time. The ship was to leave at 4pm Sunday but left at 6am Monday. My 1st day at sea was spent at the Brisbane dockside. -There goes the Sail Away Party On the way to the first port (Alotau) We heard another announcement: Due to unforeseen circumstances there is a helicopter emergency evacuation due to a sick passenger. All 4 decks are closed due to a full fire drill in case the helicopter crashes. No food from top deck .All passenger squashed down to the lower decks. Older passengers looking for non existing seats. Later on another announcement from the captain: Due to unforeseen circumstances Raboul port has been cancelled. Before arriving at Alotau I happened to look down to the reception area and found passengers waiting with suitcases etc. They left the ship and made their own arrangement to return to Australia. (Wonder why) Alotau was great 10/10 We are on the way to Kitava Once arrived lots of people wanted to get on to the island. Just by looking at it I found it was small with hardly any amenities so I stayed on board (that was lucky) Four tenders ferried the passengers to a rather long and narrow jetty. After about an hour a broadcast from the captain was heard: Due to unforeseen circumstances there will be a delay in our departure time. This is due to passengers returning early to the jetty whilst we still got passengers leaving. -So a great bottleneck occurred on the jetty. Some passengers told me of an hour wait on the jetty before returning Later on in the afternoon a broadcast was heard: Due to the delay of getting all the passengers back on board Trobian Island has been cancelled. Off to Conflict Island. The island was great no problems 10/10 Now on the way back to Brisbane. After about a third back we heard an announcement: Due to unforeseen circumstances there is a helicopter emergency evacuation due to a sick passenger. All 4 decks are closed due to a full fire drill in case the helicopter crashes. No food from top deck .All passenger squashed down to the lower decks. Older passengers looking for non existing seats. So we should be arriving in Brisbane Dockside shortly. But before we make it, a we heard an announcement: Due to unforeseen circumstances we won’t be going to the Brisbane port but instead to the Fisherman Island Port. (Great jubilation erupted especially from the elderly). We now are at Fisherman Island Port: All the Luggage was deposited on the hot concrete (was 31Degrees) Everybody shuffled slowly to a temporary security and passport check to be greeted with a row of busses to speedily bus the 15000 or so passenger’s luggage and their 2 cartons of bottles back to the Brisbane terminal. Once arrived there the entire luggage was once again deposited on to the hot ground. and no shuttle bus to our car parking station. (Arrived after a quite a while) But overall a great time was had by all of us (not). Still waiting for a response from P&O. Read Less
Sail Date October 2018
We chose this cruise primarily to visit Ribaul , unfortunately it did not happen, due to unforeseen problems. I realise the Captain had to make certain calls but it was a great disappointment ,to the majority of passengers that we were ... Read More
We chose this cruise primarily to visit Ribaul , unfortunately it did not happen, due to unforeseen problems. I realise the Captain had to make certain calls but it was a great disappointment ,to the majority of passengers that we were unable to dock there. Like many others we had wanted to see where our fathers had been stationed. during the War ,especially as it was so close to Remembrance Day. If the Captain had perhaps explained why we couldn't get to Ribaul, instead of saying it had been decided to leave it off the itinerary, that may have helped. Saying instead he thought going to the islands was a better option for us. The 2 medical emergencies could not have been avoided and were handled well, so we were told frequently. The Jewel is a very tired old ship. Everything VERY worn. The food , especially in the pantry was a great disappointment. Onions with everything! Breakfast was the highlight of the day and well cooked but the others .. fish was soggy, every bread roll had onions, other dishes quite spicy and really simpler fare would have appealed to a lot more. Dinning in Watermark was the best option and the restaurants you paid for as well as the only decent coffee!! The serving staff were excellent but the chefs...…….well. I doubt I will be going on a cruise in the near future. Read Less
Sail Date October 2018
Pacific Jewel Ratings
Category Editor Member
Cabins 3.5 3.7
Dining 4.0 3.2
Entertainment 4.0 3.5
Public Rooms 3.5 3.5
Fitness Recreation 4.0 3.1
Family 3.5 3.1
Shore Excursion N/A 3.2
Enrichment 3.0 3.0
Service 4.0 3.7
Value For Money 4.5 3.3
Rates 3.0 3.7

Find a Cruise

Easily compare prices from multiple sites with one click