6 Brisbane to South Pacific P&O Australia Pacific Jewel Cruise Reviews

We previously been to PNG on Aria and it was great so when our friends where going on this cruise we thought we would join them. Ship was 14 hrs late to leave port so this meant we would not get to Rabaul. Emergency evacuation of ill ... Read More
We previously been to PNG on Aria and it was great so when our friends where going on this cruise we thought we would join them. Ship was 14 hrs late to leave port so this meant we would not get to Rabaul. Emergency evacuation of ill passenger meant we stayed at Kirawina Island overnight resulting in getting to Kitava late. Then we were informed we would not be going ashore in tenders because of so called wind and big swell. Debateable but you can not do anything about it. Next we had another emergency evacuation near Willis Island and were all sent to lower levels for safety reasons which is understandable but there was no extra extra entertainment just go to shop or bars and tea and coffee you had to buy. Then we had to dock at Fishermans Island disembarked at about 8.30am lost baggage meant we waited around for at least an hour an half finally getting back to starting port at 11am. We commend P&O for the care of ill passengers but think they were not truthful about other incidents. Jewel is sold off and is probably a good thing. The food was an improvement since our last P&O cruise. The entertainment was not quiet as good though.The crew and entertaiment staff were excellent.Our cabin staff kept the cabin spotless and fixed any problem we had. We still enjoyed the cruise and with the coming of some more new ships will make a good improvement to P&O.The service from our waiters in the waterfront restaurant was excellent as they also entertained us. Read Less
Sail Date October 2018
We chose this cruise primarily for its destinations in PNG. We had been before and this time wanted the kids to experience the people and culture of the PNG islands. We knew the Jewel was old and on its way out of the fleet but as said, ... Read More
We chose this cruise primarily for its destinations in PNG. We had been before and this time wanted the kids to experience the people and culture of the PNG islands. We knew the Jewel was old and on its way out of the fleet but as said, destination was our focus. There were a number of mishaps on this cruise that resulted in two missed ports and two medical evacuations - I won't pass judgement on the decisions made by the captain, I'll trust that he made the decisions he had to make. All I will say, in seven cruises I have never experienced so many problems with clearing and securing ports. FOOD - food was great. The Pantry is really good. Each meal you can decide if you want Indian, Mexican, Italian, Carvery, Fish & Chips, salad, sandwiches etc. Its like a host of pop-up restaurants. It's always fresh and hot, unless you turn up close to the end of service but why would you. The Waterfront restaurant was our preferred dinner option and the food was faultless. The service was really down on the first few nights compared to previous cruises. Meals were passed along the table guest to guest instead of being served correctly. Wine was not topped up, no ice bucket. Then one night our table wasn't ready so we ate at another waiters section and the service was great so we secured that table for the rest of the cruise. CABIN - faultlessly looked after. ENTERTAINMENT - overall it was ok, however, night one is an intro to the stage productions that will be on throughout the cruise but it was only shown once so if you were on the second dinner sitting you missed out and for us, we never really knew what was worth seeing or not worth seeing throughout the cruise, not smart. SPA - Critics say it's expensive but they clearly don't go to many high end spas, it is what it is. PUBLIC AREAS - For some reason people had a real habit of securing prime spots on the pool deck and oasis with their towel and then barley using the seat of deck chair. Some would be up there at 7am, secure a big area (up to 8 seats) and just have one person fending other guests off all morning until their family creeps out of bed at 11am. Staff never once cleared towels or articulated that this was not acceptable as they do on other cruises. If a guest is using the pool deck, more than just a towel would be sitting at their deck chair. BARS - Fine but no happy hour as with other cruises. SMOKING - Far too many smoking areas. Smokers would get within a few metres from their smoking area (pool deck) and light up, staff had to walk through and clear and clean, reports of smoking in rooms. Time for smoke free cruises. Read Less
Sail Date October 2018
Thought it was an inexpensive option for family holiday. Now know not a good choice. Pantry food boring and disappointing.....Hot food warm, cold food almost the same. Strong smell of sewerage on every deck except where smokers were. ... Read More
Thought it was an inexpensive option for family holiday. Now know not a good choice. Pantry food boring and disappointing.....Hot food warm, cold food almost the same. Strong smell of sewerage on every deck except where smokers were. No cheap options if one wanted to try something different. Free coffee unpleasant. Spa prices ludicrous. Shore tours when not cancelled were good. Most Staff we had dealings with were excellent though. Thought organization could have been better and announcements clearer. Unless one likes to get drunk or gamble, not a lot of activities. Edge staff very good with grandsons. Pools quite small....couldn't even get in the on deck Spa tubs for the number of kids in there. Elemis at sea Spa well overpriced and overcharged. The Jewel is tired that's why its being sold. Don't expect luxury... unless you have lots of money to try the upmarket bits. And expect to pay through the nose for anything extra. Read Less
Sail Date October 2018
We chose this ship for a not too expensive cruise with out family. We boarded in Brisbane and that was well organised and hassle free. On 1st impressions the ship is old, rusty, worn carpet, stained, marked walls but reasonable clean ... Read More
We chose this ship for a not too expensive cruise with out family. We boarded in Brisbane and that was well organised and hassle free. On 1st impressions the ship is old, rusty, worn carpet, stained, marked walls but reasonable clean apart from that. Our cabin was the same - old and tired. The bed was quite comfortable albeit a bit lumpy and no sheet, just a duvet or doona (whatever you want to call it). Our sheets were old and stained and never changed on the 8 day cruise. Our balcony was filthy and looked like it had never been cleaned. There were some problems with the pipes in the companionway and our cabin went without water a couple of times and we couldn't use the toilet for quite some time. They plumber had to have access to our cabin and when we came back later on the door was not locked. Lunches were not so good. Hot food cold and cold food warm, even when the buffet had just opened. More or less the same food day after day but the desserts were surprisingly good. Dining room dinners were terrible and high prices for very ordinary wines. Entertainment was very ordinary but the staff did a great job in trying to spruce it up. It was annoying that 1 group was able to shout foul language on the odd occasion at the nightly music trivia (in front of children) and no effort was made to stop them. The ugly Australians! The smell of cigarette smoke is always prevalent as it wafts inside from the smoking areas. It is very bad on the pool deck and it's a pity that non smokers are disadvantaged in favour of unheathly, selfish people. All in all the cruise was just okay and 99% of the crew and staff were very friendly and helpful. Read Less
Sail Date September 2018
Having cruised on 4 other lines since we last cruised P&O Australia, it was a big step back to the Jewel. Cons Booking anytime dining in MDR is a tedious process that is required nightly for the first 3 nights Quality of food ... Read More
Having cruised on 4 other lines since we last cruised P&O Australia, it was a big step back to the Jewel. Cons Booking anytime dining in MDR is a tedious process that is required nightly for the first 3 nights Quality of food in MDR is a bit hit and miss. More ice than cream in MDR ice cream (likely to promote sales of NZ Icecream on deck 12 at $5 a scoop. No soft serve in buffet (now the pantry after June 15 refit) Burgers, hot dogs and pizzas are $5, $3 and $10 respectively Dress code not enforced in MDR, t-shirts on formal night. Many patrons do not have an 'inside voice' when dining in MDR Drinks are expensive.. Mixed drinks $9-10, Beer $7, cocktails $10 - $15 No drinks packages No bar nibblies, even in the cocktail bar (Mix) Onboard duty free, (jewellery, alcohol, cosmetics, watches) expensive, cheaper in Australia. No forward lounge with a view Adults only section (Oasis) has no pool or hot tubs All coffee shop food @ $4 per item Fee for room service food Tendering process is very slow (3 hours until open acess) The Pantry changes very little and lines are long Pros The ship is very clean Service quality is HAL/Princess Standard Cabin size is adequate MDR dinner selection is good (albeit quality is sporadic) Showroom productions are quite good (3 nightly sessions) Public rooms are cosy Read Less
Sail Date June 2015
We did a 7 day cruise on the Pacific Jewel from Brisbane stopping at Noumea, Mare, and Port Villa. Firstly I will say that this is a relatively cheap cruise compared to other cruise lines and this should be remembered when reviewing. ... Read More
We did a 7 day cruise on the Pacific Jewel from Brisbane stopping at Noumea, Mare, and Port Villa. Firstly I will say that this is a relatively cheap cruise compared to other cruise lines and this should be remembered when reviewing. Embarkation was a bit chaotic with so many people crowded into a small area for processing but once on the ship this was soon forgotten. Disembarking was very well organised with smaller groups exiting in stages. The Pacific Jewel is an older ship and did feel old with not much glitter and shine to it. Most lounge areas were in the centre of the ship with minimal natural lighting so seemed dark. Cabins were a little dated but functional. I was in a wheelchair cabin which was very spacious and suitable for my needs. Dining options were good. At the Plantation buffet food was of a buffet quality. I would recommend booking daily at the Waterfront restaurant for evenings (where the food is of a good step up and of a good quality (again remembering this is not a 5 star cruise). Waterfront breakfast and lunch was excellent. Waiting staff in all restaurant areas throughout the ship were very good. More staff for taking drink orders on deck would have been better as sometimes it was hard to find them and even harder to get to the bar yourself. I thought the entertainment and activities were mediocre. Production shows weren't very good, acrobatics were ok but in the atrium which had limited access/space. I would rather see bigger production shows. I had previous done a cruise on the Pacific Sun 4 years ago and went to shows every night as were so good. This trip only sat though 10 minutes of 3 shows as were poor quality. The stop at Noumea was at 3pm which is a complete waste of time. By the time you disembark the town is only an hour from closing up, It's dark during half of the sightseeing tours. Over all it was a good cruise but not as good as last time and I won't rush back Read Less
Sail Date July 2012
Pacific Jewel Ratings
Category Editor Member
Cabins 3.5 3.7
Dining 4.0 3.2
Entertainment 4.0 3.5
Public Rooms 3.5 3.5
Fitness Recreation 4.0 3.1
Family 3.5 3.1
Shore Excursion N/A 3.2
Enrichment 3.0 3.0
Service 4.0 3.7
Value For Money 4.5 3.3
Rates 3.0 3.7

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