1 Royal Caribbean Brilliance of the Seas Mexican Riviera Cruise Reviews

PLEASE LET ME START OUT BY SAYING THAT THIS REVIEW NO WAY REFLECTS THE STAFF, as the staff was absolutely fantastic and VERY hard working (to work 7 1/2 months straight without seeing family and with no days off seems unfathomable to me). ... Read More
PLEASE LET ME START OUT BY SAYING THAT THIS REVIEW NO WAY REFLECTS THE STAFF, as the staff was absolutely fantastic and VERY hard working (to work 7 1/2 months straight without seeing family and with no days off seems unfathomable to me). Positives - Our waiter Rajul, and his partner Jorge were fantastic, and I wish I had them with me on every vacation :-). Our steward Franklin was great as well. Negatives - The ship. I'm assuming this ship hasn't been updated since it was built in 2003, as the accommodations were absolutely grotesque. Let me preface by saying that the minute I walked into my room I wanted to cancel the vacation. I didn't sleep for 4 nights because of the lingering musty smell of the room, as well as the lingering smell of SEWAGE throughout ALL of the common areas. I seriously don't know how the poor employees work 7 1/2 months straight in such conditions. Let me also preface by saying I have been on 2 other cruises, a Disney cruise and Carnival. I know Disney is a step above, but after being on a Carnival Cruise YEARS ago, I thought Royal Caribbean was a step above. I guess not? Just to finish up the room. There was trash in a corner from the guests who had stayed in the room the cruise before us (probably only a few hours before), oh, and an old egg salad sandwich in the fridge. We kept smelling urine in our room, and notified our room cleaner, in which he cleaned very well (I saw the poor guy on his hands and knees scrubbing every bathroom around us). Skip 2 days later, we notice our toilet was leaking, so no wonder. Apparently was fixed on our 2nd to last day. The room still stunk no matter how hard cleaned. Again, not his fault, just a dingy old room that needs updating! Common Areas - My 3 1/2 year old son couldn't walk into a bathroom on the ship without holding his nose and saying 'it smells in here.' There were times he wouldn't even go to the BATHROOM! Crazy considering he's 3. There were times I would dread going to the bathroom as I knew I would be gagging throughout. Again, I would see employees cleaning these bathrooms, so I know it's a larger problem and this ship needs a major redoing (if you check out other reviews online of the Brilliance of the Seas.......Something I WISH I did before I booked this cruise.... everyone complains about this same odor). Disembark DAY - We were scheduled to disembark at 930. At around 730 my husband went to use the toilet in our room and it would not flush. We called maintenance in which they said they would send someone down. After waiting a half hour, we asked our steward Franklin, and found out a guest had flushed down an apple, clogging the toilets and shutting them off ONLY on floor 8. We then went up to Floor 11 for breakfast, and in hopes that the toilets were working, unfortunately they were not. For 2 hours, no working toilets, and my son had to pee in a cup. I can't imagine the stench when the people arriving to that decrepit ship smelled upon check-in ONLY a few hours later. Those poor souls. My husband, who had only been on a Disney cruise, won't step foot on another cruise after our lovely Brilliance of the Seas experience. My advice, Sink the ship with nobody on board, or do a complete gut and reno. Read Less
Sail Date December 2015
Brilliance of the Seas Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.8
Entertainment 3.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 4.5 4.1
Family 3.0 4.1
Shore Excursion 4.0 3.8
Enrichment 3.5 3.4
Service 4.0 4.3
Value For Money 4.5 3.8
Rates 4.0 4.0

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