5 Helpful Votes
Sail Date: September 2016
This was our second UniWorld Cruise (1st one was Dhuro River Valley last year and we were tremendously impressed!!!). This latest cruise was the Danube, with an extension into Prague. I want to express to anyone reading this, that ... Read More
This was our second UniWorld Cruise (1st one was Dhuro River Valley last year and we were tremendously impressed!!!). This latest cruise was the Danube, with an extension into Prague. I want to express to anyone reading this, that UniWorld is First Class, absolutely OUTSTANDING ~ on ALL aspects, Including alternative itinerary planning when unforeseen circumstances occurred, and RECOMPENSE for the inconvenience!!! We were treated like royalty, from the moment we boarded. Service, food … all exceptional!!! Our cruise itinerary had to be modified because one of the locks along the route had been damaged by another cruise ship "accident" … the lock was damaged and unnegotiable. Tour ships on either side were stranded from passage. UniWorld immediately orchestrated several excursions (via bus) to entertain us as we awaited the lock to re-open. UniWorld did absolutely EVERYTHING they could, to make this a great experience despite the unforeseen circumstance!! Yes, it was a 'deviation' from original plan. Yes, it was a bit rigorous in that we spent many hours on bussing from here to there, and ultimately had to pack and leave the ship ….. but I have nothing but admiration and accolades for the efforts UniWorld took, and, in the end, the "compensation package" they provided was BEYOND Fair and Reasonable!!!! One must recognize that things can go awry, and be patient to see how it will be handled. UniWorld exceeded my expectations!!! We'll be booking our next cruise very soon!!! Read Less

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