3 Fred. Olsen Boudicca Europe - British Isles & Western Cruise Reviews

The Fred Olsen product is dire! We will NEVER book another cruise with them. When we got home we complained, and ended up being told that we were clearly "not the type of passengers suitable for a cruise with Fred Olsen!" Such ... Read More
The Fred Olsen product is dire! We will NEVER book another cruise with them. When we got home we complained, and ended up being told that we were clearly "not the type of passengers suitable for a cruise with Fred Olsen!" Such wonderful customer service! We're experienced cruisers, but this short Valentine cruise, our first time on Fred, was truly awful. We paid £240 per person, per night, for what was described as a Superior Suite, with the All-Inclusive drinks package. What a complete rip-off! Embarkation was painful. Although we turned up on time we had to sit and wait until called. Not the "priority boarding experience" we'd expected from their "Suite Dreams" package!. It was disorganised, with no-one to meet and greet, and the general first impression was that they just don't give a toss about their customers. Our cabin was a 1/10. We've written a separate review of this. We did explain our cabin issues to a lady at Reception for whom English was still not quite yet a second language! Although we were assured that action would be taken, nothing happened, and we never saw our cabin steward even once! The "Suite Dreams" package gives you a free bottle of fizz (worth about €1,00 at most), a bowl of hard and inedible unripe fruit (green bananas even!), and unlimited free bottled water in the cabin. Be warned though that getting the small water bottle replaced is a complete pain in the butt - you have to fill out the form on the neck label EACH TIME! Never had that one before! Our dining experience was unacceptable. Think Butlins rather than Michelin! They serve the same limited choice of food in each of their restaurants. Service is of the "bored" variety, with the wait staff definitely wanting you to think that they're doing you a favour deigning to acknowledge your presence. Both the large restaurants are very noisy, and we had a couple of tables of drunken chavs close by, each of whom had already had enough booze to sink their ship, and who only seemed to talk at full shout. After two nights we gave up and ate in the buffet. Its quieter, and the food is just as awful as elsewhere. We'd describe the whole food choices as "done to a budget" - the lowest one possible! We also came home with gastroenteritis. Not fun! The "All-Inclusive Drinks Package" is a massive con. The bar drinks menu has eight pages or so; the "All-Inclusive" list is the back half page. There's a limited choice of beer and wine, and some soft drinks. No cocktails. Nothing at all! You even have to pay for tea and coffee UNLESS you want to trek to the grotty Nescafe machine in the Iceni room. To be fair to Fred, we can see that this short four day cruise possibly attracted the wrong crowd. There were a large number of noisy drunks on board shouting at each other every evening, and our escape was to the Observatory Bar near our cabin! It possible that there was a significant number of cruise first-timers onboard who perhaps weren't that careful about hand hygiene, so its easy to see how you can pick up a mild gastroenteritis bug. The key issue we have with Fred is the poor value for money. They're charging a 5* price, and delivering at best a 3* product. The customer services lady who called us to follow up on our complaint was a complete time waster who aggressively rejected all our fair and reasonable points before telling us that we were "not the type of passengers suitable for Fred Olsen". In summary, don't bother with Fred Olsen. For around the same price you can go on Azamara or Oceania, get a decent clean cabin where the bed sheets and towels actually get changed, reasonable food and a good all-inclusive drinks package. Both cruise lines offer lovely "R" class ships that have roughly the same size and passenger numbers as Fred. Read Less
Sail Date February 2019
We booked the cruise expecting there to be a range of ages, and we were in a minority, as the average age of the passengers was 85-90! The entertainment reflected this, although the dancers were really good. Considering we were two days ... Read More
We booked the cruise expecting there to be a range of ages, and we were in a minority, as the average age of the passengers was 85-90! The entertainment reflected this, although the dancers were really good. Considering we were two days at sea each way, and one day mid trip, the daytime entertainment was poor. Some activities had a cost to them, and were what is provided in elderly care homes. Many of the passengers had poor mobility, and we were very lucky to find another couple to share our table, who had a bit if life about them! The trip charges were extortionate! The cost of a trip to Oporto was £27 each, when the local bus took two of us return for 7 euros! We felt that this was a way of Fred Olson making more money out of what was a captive audience. The ports of call did not meet our expectations, and were predominantly city centres. Portimao was the only port worth walking around. The food was good, but we have has better service on previous cruises. Meals were rushed, and we had to choose the entire meal at the start, instead of being able to take our time between courses. I would strongly advise anyone considering booking a cruise to do your research first, and read the reviews, which is why I am doing this to save someone else having the same experience. Read Less
Sail Date May 2013
Both my wife and I are in our middle 60's but we were probably in the 5% of the youngest passengers on board. 1. The food although good was very repititious and lacked variety. The soups were mainly of the canned variety and breakfast ... Read More
Both my wife and I are in our middle 60's but we were probably in the 5% of the youngest passengers on board. 1. The food although good was very repititious and lacked variety. The soups were mainly of the canned variety and breakfast was extremely boring with little or no imagination being considered. 2. The entertainment on board the ship was to say the least - mundane and awful - the only outside entertainers were a harpist who used to belong to the "LOS PARAGUAYOS" group and a comedian whose jokes were old and tired. The rest of the evening entertainment was provided by the Boudicca Show group which were a group of amatuer style dancers dancing in front of an amateur band ( who called themselves an orchestra) 3. We were supposed to call at 5 ports but the visits to Guernsy and Tobermory were cancelled due to bad weather - which resulted in after leaving Dublin Dublin having to spend nearly 3 days going round in circles off the island of Lewis which was followed by another set of circles off the top of the Cromarty Firth before being allowed into Invergordon on the morning of Monday 4 October. By this time most of the passengers were totally fed up or in the case of the really old ones - had remained in their cabins. The Captain did mention that he had contacted Kirkwall and Scrabster in order to check if he could get into either of those ports but was informed that the weather in those 2 places was also unfit for the launch of tenders - however - he did not mention Invergordon our next port of call - where tenders were not required as the ship was tied up against the wall. 4 We have sailed on Fred Olsen on numerous frequent occasions but almost certainly will not be doing so in the future. 5. And to cap it all advertised my wife enquired at Reception as to the advertised 5% reduction for Ocean club members and was rudely informed that it only applied to Silver and Platinum card holders as the rules had been changed and that we should have been informed of this change - which we were NOT. Needless to say we are not at all happy with this cruise or the planning - or lack of - that was put into it. If this is the best that Fred Olsen can put into their cruises then I fear that their days will be numbered. I spoke to a number of other passengers who feel as I do. Not to return. Mike Sherriff Read Less
Sail Date September 2010
Boudicca Ratings
Category Editor Member
Cabins 3.0 3.8
Dining 4.0 4.2
Entertainment 3.0 3.6
Public Rooms 3.0 3.9
Fitness Recreation 4.0 3.5
Family 1.0 3.5
Shore Excursion 4.0 3.5
Enrichment 3.0 3.6
Service 4.0 4.4
Value For Money 5.0 3.8
Rates 5.0 3.8

Find a Cruise

Easily compare prices from multiple sites with one click