I'm a travel writer and although I've been on several cruises, [I'm not an avid cruiser]; I will say that this cruise was nice. Almost all of the crew were great, the ship clean and well maintained. There were certainly ... Read More
I'm a travel writer and although I've been on several cruises, [I'm not an avid cruiser]; I will say that this cruise was nice. Almost all of the crew were great, the ship clean and well maintained. There were certainly parts of this cruise that we enjoyed very much; but for the cost of the cruise you should enjoy it, and be treated very well. This review is not about the ports, which were fabulous, but about the writer's experience, and quality of the experience on board the Seabourn Quest. Part of my experience in any travel, is whether it is a good value for the price.
The reason for booking the Seabourn Quest was that were celebrating a milestone wedding anniversary, and wanted a luxury cruise through New England and Canada. The information we received was that wine/champagne, fruit, and appetizers would be waiting in our (everyone's) suite before embarkation, and my husband had also requested flowers and a note (for me) to be in our suite upon arrival. He was told that it was their pleasure to accommodate our special occasion, etc. [We also purchased spa services in advance].
No flowers, fruit or appetizers in our suite upon arrival. The dinner that night at the Thomas Keller restaurant [The Grill, as I recall] was good, and we upgraded for an up-charge to a good bottle of wine. The steak was wonderful, but the only part of the meal that stood out to me. My husband did bring up the fact that we had no amenities in our cabin/suite when we arrived; however, when we returned to our cabin the flowers were there. It's the details that make or break a cruise line, hotel, or resort who claim to provide luxury - and charge an enormous price to the customer.
The service in The Restaurant was good, on our subsequent visits. However, on our first visit to The Restaurant, after waiting 40+ minutes after we finished our appetizer, my husband and I were served tepid [room temperature, at best] grouper. We asked if we could get warm fish, the manager, or someone presented as a manager made a big deal that we were requesting "VERY HOT" fish. (not even close to an apology) He rather announced it to the server to tell the chef that we like our fish "very hot," as if eating grouper warmer than room temperature is a special request. That should never happen - especially on a 6 star ship.
We did meet some nice people, but by and large the fellow cruisers seemed a bit snooty. You certainly might expect that on a luxury cruise, but I'm never comfortable with it. And in my opinion, there's never a good excuse for it. Frankly, many people don't even notice it.
For the cost of around $800 + per day per person = $1,600+ per day/couple we did have high expectations. For the most part the service was very good, as was the food. However, they do cut corners with the food, i.e. one night our Dungeness crab cakes had fish and scallops mixed in. A detail that you might expect on a much less prestigious ship.
Also a bottle of decent wine was an additional surcharge. Much of the wine they served could be purchased retail at Target for $10 - $15 a bottle. We did expect better wine.
The pros about this ship/voyage is the smaller size of the ship with fewer passengers; and the ratio of number of crew members / passengers. The cabin/suite was very nice. I've also noted some of the cons in this review.
This cruise felt "cliquish" in that were asked by many on the ship if we were "regulars" in the Seabourn family or new to the Seabourn family. Not a fan. Read Less