3 Boston Cruises for the Disabled Cruise Reviews

I have been on 5 cruises previously with 4 different cruiselines (including Disney, Princess, and Royal Carribean). My experience on Norwegian Gem was by far the worst. 1. The stateroom is poorly designed, with no outlets near the ... Read More
I have been on 5 cruises previously with 4 different cruiselines (including Disney, Princess, and Royal Carribean). My experience on Norwegian Gem was by far the worst. 1. The stateroom is poorly designed, with no outlets near the head of the bed. Family members with CPAP machines had to run extension cords across the entire room to be able to use their medical device. 2. Stateroom did not seem fully stocked. I found out halfway through the cruise that hand/body lotion is readily available but was never stocked in my room for no clear reason. 3. The food was one of the biggest disappointments. Many dishes came out cold, and the portions for the appetizers are laughable. The food taste was mediocre at best. In particular, the quality of the food at Orchid Garden is not tasty at all. The buffet has poor variety. Despite having a large space, each food station is duplicated, so there is really only half the selection. And attempts at cost-saving were obvious... other cruises have smoked salmon, and this cruise had salmon spread. The tikka masala was always some vegetable rather than chicken. Just a few examples. 4. Having to tender to ports is terrible, and I left with the sense that my cruise experience was diminished due to cost-saving decisions by the cruiseline. 2 ports were cancelled due to weather preventing safe use of tender boats, but other cruise boats were able to dock at those ports on the same day as their cruiselines booked the pier rather than resorting to using tender boats. At one of the ports we actually made it to, delays in the tendering process led to our group having to wait 3.5 hours after our arrival time to actually make it onto a tender boat, so the time available to actually enjoy the port was lessened. 5. When ports were canceled due to weather, the cruise staff revised the activity options. But all I could see were more sales and charged activities (wine/whisky tastings). It's bad enough to miss out on a port, but then to have the cruiseline only open up activities that you have to pay more for is ridiculous. 6. My cruise benefit was to save $50 per port on shore excursions, and I was unable to use that benefit as half the ports were canceled. I had unused "non-refundable" credit that I asked be applied to the service charge since I was unable to use it on a shore excursion, and I was told that wasn't allowed. If a port is canceled, I would hope the cruiseline would go out of their way to try and improve the experience rather than make it more frustrating. 7. The cruise staff was overall friendly but one staff member (female cruise staff member from USA) was rude. She was managing elevator use while it was restricted for 4 hours due to tender boats. 8. The layout of the boat is poorly planned. With disabled members in our party, it was frustrating to have to take elevators up to a certain floor to walk across the boat and then take another elevator down to get to the main dining hall (which is a location we needed to get to 1-2x every day). Read Less
Sail Date September 2019
My significant other and I just returned from the Boston to Bermuda cruise (5/3-5/10). We were on a Royal Caribbean cruise in December which we enjoyed very much but unfortunately we were very disappointed in the cruise on the Gem for ... Read More
My significant other and I just returned from the Boston to Bermuda cruise (5/3-5/10). We were on a Royal Caribbean cruise in December which we enjoyed very much but unfortunately we were very disappointed in the cruise on the Gem for several reasons. I purposely took notes so that I could let the customer relations department know about my first Norwegian experience. I do not believe you can fix something if you are unaware the problem exists. • 5/4 during our first experience at the pool below the upper bar, it was a windy day and the trash from above was blowing down into the pool area (cigarette boxes, cups, wrappers). It would be one thing if someone was cleaning this up and on top of it but the trash sat there and accumulated the entire time we were at the pool. There were plenty of people standing at a table pushing spa products but nobody to pick up or sweep the area. • We had a couples pedicure scheduled for the morning at 9:00am that we scheduled during our tour of the spa. Not one person mentioned to us there is a time difference and that we should adjust our phones accordingly. Although it may have been written someplace it was the next morning and we had no idea. The spa called us three or four times and we answered the phone but nobody said anything. We learned 10 minutes later the cord on the phone was broken and unless you held it a certain way the person on the other end could not hear you speaking. They told us that they could fit us in if we hurried. • 5/5 mid-morning/afternoon we were at the Garden Café and there was a loud banging coming from what I thought was the other side of the bar area so I ran around to see what the loud noise was and the gentleman at the counter informed me they were working in the room behind the bar. Right after that there was loud grinding noise on top of the banging that continued for at least 20 minutes to a half hour or more. • 5/6 approximately 7am we were awoken by loud clanging noise that continued until 9am. When we complained they mentioned something about the life boats but this was still unacceptable at these hours or at all during the cruise. • 5/6 the main pool bar had approximately 20-25 people waiting with one bartender on. • Our friend fell getting off the boat to go to town, when she came back on the boat immediately after falling to get Band-Aids for her road rash knees they told her the doctor would not be available until 5pm. She went to get band aids at the front desk and they told her she could purchase them. • 5/8 it was a beautiful day and everyone was at the pool. Unfortunately both pools were drained and closed. There were men in white coveralls in the pool doing some sort of maintenance for most of the day. At some point they put on masks and were applying some sort of toxic chemical that they were wearing masks to put on. The concerning thing for every guest aside from the inconvenience of the pool being closed was now this incredibly strong chemical smell wafting up into the area where all the guest were sitting without masks. Not only is this a health hazard but just a mindless act that I am shocked Norwegian corporate signed off on. • There were parts of the boat that were roped off and being painted while the cruise hardly half way through. This was not due to the wind that was an entirely different thing and I completely understand the decks being closed off for high wind. • During Bingo the final day there was a 10 minutes hard sell for re-cruising if you book now you can get all of these discounts, which honestly in my opinion was too much considering there was construction on the boat the majority of the time we were cruising. • The final day we headed back to the garden café to get a drink and again there was a group of men in white coveralls painting the stairs white. In summary, I am truly disappointed with the lack of staffing, the lack of professionalism, the nickel and diming for everything. Since when does a premium drink package not include water, soda or coffee? I walked up to more than two bars where the bartenders were either arguing with each other or ignoring the customers. I think it was the first day we sat at O’Sheehans to eat and they said we could eat at the bar but we had to walk over to the hostess stand and get menus. I then pointed out there was a menu right behind the gentleman who said this. I don’t mind walking over to the hostess stand I understand that is the policy when you are trying to be seated in the dining area. This was day one and the lack of interest in the guests or to make us feel welcome should have been a red flag because it was consistent throughout the entire cruise. It is not for us to know that the waiters shouldn’t come behind the bar because the bartender kept yelling at them. I am have been in the hospitality industry my entire work life and know exactly what needs to be done to make someone feel welcome and appreciated. If this was the representation of Norwegian that this company has put forth to keep people cruising on their boats then I can say without a doubt we will be pursuing our next vacation with a different cruise line. The biggest disappointment for me is that I have heard so many great things about Norwegian and was really looking forward to a great vacation. Read Less
Sail Date May 2019
I wanted to take my elderly mother on a calm cruise as a cruise was on her bucket list. When I boarded the ship I ask if I could rent a wheelchair for my mother I was declined do to the face I did not make arrangements when I booked the ... Read More
I wanted to take my elderly mother on a calm cruise as a cruise was on her bucket list. When I boarded the ship I ask if I could rent a wheelchair for my mother I was declined do to the face I did not make arrangements when I booked the reservation. I didn’t think we would need one 3 mo prior to the trip. I was spoken to TERRiBLE by the security personal. After we boarded the ship an after a 2 hour wait to get in our room I was told it was mandatory we attend the safety drill procedure. I could not take my elderly mom there with walking disability down the stairs so I had her stay in the room while I attended.. My mother there has Dementia also. When I returned to the room my mother was not there. I went to the hallway an ask the cabin Stew Ricardo if he had seen my mother.? Ricardo stated he went into the room (I assume to clean as it was not very clean when we arrived) an he saw he sitting on the bed with a blanket. Ricardo then said she said she was hungry then she left the room. I told him I needed to find her she has dementia. I looked through halls of our floor an I found her safe an sound. I was then paged by the security personal. I went to guest services an was invited to an office of the security personal. The female security officer and the male officer spoke to me HORRIBLE!!!!!! The female officer stated the cabin stew stated he found my mother in the room wrapped in a blanket laying under the bed. Complete total LIE. First of all my mother would not b able to get on the floor much less under the bed. Second, ileven if that were true...why would he leave her there?.,I told them that was impossible!!! They then told me the cruise line was never t responsible for my mother and I was not to leave her alone. I told them I would not have left her alone had it not been for their safety procedure an the caregiver who was suppose to be on the trip with us had cancelled the day before., I was shocked humiliated over they way I was treated. Also I ask guest services if I could rent a wheelchair was declined from for the ship and also declined for shore excursions an just walking in the towns when we docked so our entire trip was spent on the ship except for one day we left the ship for Halifax an I thought maybe I could rent a cab. My mother had a very difficult time even walking down the ramp to the port. A very nice man who works for Hop on Hop off ask if we needed anything I explained I wanted my mother to tour the city was unless we hired a cab it wasn’t going to work out. He said if we wanted to take the Hop on Hop off they would help me get her on an off. We did do that an we just stayed on the bus but at least she was able to see the city. This was the only time during this vacation someone treated my mother with kindness and respect. I feel my mother was discriminated against several times by the Cruise Line an will never take another Royal Caribbean Cruise again. Your cruise line should be ashamed. Read Less
Sail Date September 2018

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