22 Boston Cruises for the Disabled Cruise Reviews

Start to finish this cruise was AMAZING!! The cabin, restaurants, ports, entertainment and especially the staff. We cannot thank Benny our butler and Giann our concierge enough for making this cruise so special.The ship was spotless any ... Read More
Start to finish this cruise was AMAZING!! The cabin, restaurants, ports, entertainment and especially the staff. We cannot thank Benny our butler and Giann our concierge enough for making this cruise so special.The ship was spotless any hour of the day. The bar staff went out of their way to accommodate us. We traveled with a person using a scooter and he had no issues navigating his way through the hallways or in and out of the elevators. All of the ports we docked and very easy to get on or off especially with the scooter. We did three beach excursions booked through NCL and all we fantastic. We really loved the itinerary and are disappointed that NCL has decided to stop this trip for next year and replacing it with 5 day Bermuda trips. Hopefully enough people will speak up and bring the southern Caribbean trips back to Boston. Read Less
Sail Date November 2019
Serenade of the Seas Cabin 1050 suite I was concerned about the food as many reviews indicated that the food was not good. We did not find that to be true at all. I travelled with 3 other family members (all adults) and the suite ... Read More
Serenade of the Seas Cabin 1050 suite I was concerned about the food as many reviews indicated that the food was not good. We did not find that to be true at all. I travelled with 3 other family members (all adults) and the suite was comfortable for 4. The tub is quite high for elderly travelers but, we knew that before we travelled and we were able to adjust. The juggler and comedians were very funny. The other ship entertainment was quite good as well. Unfortunately, the singers fell short of what I have come to expect. I feel bad as I know they train hard but, their voices were not as polished or professional as I expected or heard on other cruises.That is what brings down my entertainment rating. The other entertainment and games and shows were very good. The dining staff and food and chef and wait staff and head waiters and maitre d etc were unbelievably great and we felt like we were the only group in the room. They went way over and above for my 90 year old mother and showered her with attention and helped her with her wheelchair. They also spoiled my 24 year old daughter who is vegan. It was as if she had a private chef with the amount of attention she received and they went way over and above to accommodate her needs. We ate in Chops Grille for breakfast as that was a suite perk. It was very good and hardly any other travelers were there. We ate in the main dining room or Windjammer buffet for lunch. Both were great and plentiful with a good variety of options. We had appetizers and drinks in the concierge lounge and ate in the anytime main dining room for dinner. The excursion we did was the Devils Island Snorkel. The crew was great but, the kayaking was quite limited as to where you could go and you could only use it for 10 minutes at a time. People who snorkeled enjoyed it. We would just ask about how far and how long we could go in the kayaks next time. I would recommend this cruise. Read Less
Sail Date September 2019
We chose this cruise because frankly, we live by Cruise Port Boston, love Bermuda and spent our honeymoon on the Norwegian Gem on its transatlantic portion of its maiden voyage back in 2007 and wanted to see whether the cruise ship really ... Read More
We chose this cruise because frankly, we live by Cruise Port Boston, love Bermuda and spent our honeymoon on the Norwegian Gem on its transatlantic portion of its maiden voyage back in 2007 and wanted to see whether the cruise ship really was as awesome as we remembered. It was, and then some. The embarkation and disembarkation went smoothly. Sure, twelve years has taken its toll on the ship, but it wasn't that visible. The Dale Chihuly Glass Sculpture in the Atrium of the Gem still wows. The service was great. Our balcony stateroom was consistently kept immaculately clean. The food in the buffet was so delicious it kept us coming back for more. The variety in the buffet, with its different themes each night, was terrific. Even the free coffee was delicious. The staff showed pride in their work, and the attention to detail showed. We attended four major shows in the Stardust Theater, Swing, Blazing Boots, the Chernov Brothers - Circus Dance Show and Get Down Tonight which we very much enjoyed. We were able to walk to Snorkel Park Beach in Bermuda three days in a row and took the free ferry to St. George. We traveled with our nine year old son who is on the autism spectrum, and he had a great time. We went last year on the Norwegian Dawn (August 2018) and will go again on August 21, 2020. Read Less
Sail Date August 2019
We wanted to sail from Ft. Lauderdale to Rome, and Holland America had two choices. We have always liked the Veendam because of its classic design and the quality of the service and the size of the Neptune Suites. There were no glitches ... Read More
We wanted to sail from Ft. Lauderdale to Rome, and Holland America had two choices. We have always liked the Veendam because of its classic design and the quality of the service and the size of the Neptune Suites. There were no glitches on embarkation and disembarkation. The lectures were informative and pleasing; the Kitchen at Sea was great as was the entertainment. We were the first passengers to enjoy the new carpets and the new chairs and the number of renovations on this ship! There will always be a place for these smaller ships in the industry. (1200 Passengers, but about 1000 on our crossing) the captain was all around the ship, available for questions, and very informative about the nuts and bolts of the ship and the navigaion. He was from Scotland and had the sense of humor, understated, and excellent rapport with his staff and of course the passengers! Read Less
Sail Date May 2019
First, being a Boston resident, I am thrilled to board the Serenade close to home. I have done this sailing three times and have loved each one. The staff on the Serenade is wonderful. They will go the extra mile to get things done. The ... Read More
First, being a Boston resident, I am thrilled to board the Serenade close to home. I have done this sailing three times and have loved each one. The staff on the Serenade is wonderful. They will go the extra mile to get things done. The entertainment on the ship is diverse and upbeat. The ship was clean and shiny. The cruise director is full of energy and fun. Everyone has their own preferences and Royal does their best to accommodate everyone. I’m not saying they are perfect, but pretty close. I spent a lot of time in the Diamond lounge and the wait staff there is fantastic. The drinks and appetizers are delicious. I love the ports but I really don’t even get off half the time. I’d rather stay on the ship! I just wish there were more sailings by RCCL from Boston what return to Boston post cruise. I think I would be sailing every month! Loyal to Royal!! Read Less
Sail Date October 2018
My Mom and I really enjoyed our cruise. The staff on the Dawn were so attentive to my mother, who uses a wheelchair and a cane. I feel like each time we attempted a transfer in and out of her transport chair, someone was there to hold the ... Read More
My Mom and I really enjoyed our cruise. The staff on the Dawn were so attentive to my mother, who uses a wheelchair and a cane. I feel like each time we attempted a transfer in and out of her transport chair, someone was there to hold the chair or flip the foot rests up and down, no one was asked, staff just know what to do and don't hesitate to jump in. I read plenty of reviews complaining that the buffet didn't have variety, that the staff in the buffet were miserable, etc. That was not the case! The offerings changed every day. The salad bar had different cold salad offerings every single day, the dinner buffet the first night had a seafood theme, another night they did a Turkey dinner (we did not have it, we dined at Los Lobos that night). The final night there was prime rib. I nominated the entire buffet staff for a hero of the cruise award because they were so attentive and personable. The breads are amazing but the salad dressings are watered down. There are name brand bottled dressings available, use those. The music on board kept us so entertained. Manila Soul performed on the pool deck and in the night club, they are high energy and cover everything from the Beatles to Donna Summer to AC/DC, we loved them. Jamroc was so fun also and Paul Mullins performed lots of Elton John, Billy Joel, Sinatra at Gatsby's. Everyone had a little luck in the casino at one time or another. I did not like the way the craps dealers kept pushing to keep the dice moving, we were trying to teach some people the game, there was no one else playing and there was no reason to be that aggressive and pushy. I did not play craps the final two days because the pit staff just were bossy and pushy. Jerry in the casino will keep you from going thirsty, great cocktail service. My mom was in very good hands with Dorotea in the salon and I was able to enjoy a hot stone massage with Richelle, just delightful. The day pass for the spa is $50. The thermal loungers are the most magnificent things ever! Le Bistro was very good and the best cup of coffee on the ship. Our favorite meal was at Los Lobos, the ambiance was colorful and mom raved about the red snapper. The Mexican rice however was straight out of a Zatarains box, oversalted and gross. Tres Leches cake was off the hook delicious. We dined at Venetian one meal and it was inedible. We are really not picky eaters. Both of our entrees, lasagna and roasted lamb, were inedible. The coconut lime souffle was terrific. We did not return to the Venetian and never tried Aqua. Read Less
Sail Date July 2018
We enjoyed a great cruise to Bermuda. Ship is older, but very well kept up and we had no concerns. Food and service by the wait staff is second to none - also the friendliest people were on this ship. Food is excellent - many choices ... Read More
We enjoyed a great cruise to Bermuda. Ship is older, but very well kept up and we had no concerns. Food and service by the wait staff is second to none - also the friendliest people were on this ship. Food is excellent - many choices in either upscale dining, Lido buffet, or even room service - everything is served with a smile. We enjoyed the entertainment - the shows, comedians and talented musicians, and participated in most of the trivia games, which were lots of fun. The captain was very informative and personable - seas were a bit rough on the way to Bermuda, but he kept us informed. We were also late in arriving due to a "whale watch" - again we were advised as to why and we received a small credit on our account. The cruise director was Becca, our first lady cruise director, and her assistant was Jordan - both were very pleasant and easy to joke around with and talk too. We are an older couple that have cruised on several lines and we find that Holland America never disappoints. Read Less
Sail Date May 2018
We took this cruise as a last minute deal to get away from Hurricane Irma. Had a wonderful time on board. Shows were great, food way to good, and staff was friendly and hospitable. What a way to ride out the storm. The fine dining ... Read More
We took this cruise as a last minute deal to get away from Hurricane Irma. Had a wonderful time on board. Shows were great, food way to good, and staff was friendly and hospitable. What a way to ride out the storm. The fine dining was great except for the way you now get a certificate and can only choose one salad-or- soup. In the main dining room, you can order whatever you want, as much, or little, as you like. Fine dining is limited and sometimes I'd love to have a soup and salad. You have to pay extra. Not quite worthwhile when the main dining and buffet areas have such fabulous items too. The port is so easy to get around - just walk off and you're already in a fort. Jump on the free water shuttle to go to St. George's. Overall a fabulous cruise. Love NCL. Read Less
Sail Date September 2017
The crew was exceptional in every respect. The fresh fruit was to die for. The specialty steak house was perfect. The usual staterooms were adequate if not too large. 165 feet was one with a balcony. The toilet entrance can't be used ... Read More
The crew was exceptional in every respect. The fresh fruit was to die for. The specialty steak house was perfect. The usual staterooms were adequate if not too large. 165 feet was one with a balcony. The toilet entrance can't be used by anyone too fat. The shower was great. There is no cabin on the ship that is close to everything. If food is your thing, pick a cabin aft. If shows are for you, go forward. Three football fields long is a very long walk! The variety of foods is excellent. Don't drink the water in the buffet, because some people ignore the sign and jam their water bottles to come in contact with the spigot. The ship should, but does not, station a person near those dispensers to stop people from doing that. Virtually all the shows are only 45 minutes long. That was a bit disappointing, but the performers are energentic and work very hard. Many people brought very young children who were up and cranky late at night when they should have been asleep. If you require assistance on the ship or disembarking, it is there and excellent. Getting on the ship is another story. They don't provide wheelchairs until you have already checked it. That was the worst part of the entire voyage. In some cases, the entertainment you might like overlaps in different venues, making it a struggle to see and do everything you might like. If I could afford it, I would cruise regularly based on this experience - always a cruise that is touted as a leisure cruise, with food and drink available 24/7. The casino is smoking or I might have been there more. Read Less
Sail Date August 2017
I love travelling out of Boston - the Pier is user friendly and the check-in goes quickly. I have some mobility challenges. First trip back on the Dawn since it has been refurbished and it does look and feel fresher. I was in a 2br ... Read More
I love travelling out of Boston - the Pier is user friendly and the check-in goes quickly. I have some mobility challenges. First trip back on the Dawn since it has been refurbished and it does look and feel fresher. I was in a 2br suite on Deck 11 and while I love the room and particularly the shower, I like it best when it is in the Haven. There really is better service there. Ate at 4 of the specialty restaurants - I love Cagney and our waiter was terrific - that always remember food allergies and make suggestions. But the food at Le Bistro is the best onboard and I am glad they have moved the restaurant. Entertainment was so-so- the comedian not funny at all but the ensemble energetic and fun to watch. My favorite music can be heard all over the ship. NCL is a service driven company and I feel that as a customer. Love forward to a fall cruise on the Jade to Canada. Just made contact with a private tour company in Prince Edward Island as a result of a review on this site. Read Less
Sail Date June 2017
Chose this cruise as we wanted to go to Bermuda and the access was better in Boston than it would be in New York. Have taken one cruise out of New York, and that will be the last, and I didn't have to drive to the cruise port as I ... Read More
Chose this cruise as we wanted to go to Bermuda and the access was better in Boston than it would be in New York. Have taken one cruise out of New York, and that will be the last, and I didn't have to drive to the cruise port as I have to now due to my husband's confinement to a wheel chair. Embarkation went smoothly with lots of help. Debarkation took longer due to waiting for assistance, but went smoothly. We had an accessible room which was very large and well arranged. The only drawback was that there was only one American style electrical outlet, and several things had to be plugged in at once - his breathing machine, wheelchair charger, etc. We had brought two 4' power strips which plugged together met out needs. Later NCL provided us a single longer power cord with multiple outlets to use. Meal were excellent in main dining rooms, specialty restaurants, and buffet. We got lots of assistance in seating and with the meals. We had seen many of the major shows before on other NCL ships, but greatly enjoyed them again. Especially Elements was outstanding and Soul Duo is phenomenal! Wheelchair seating could have been better. Got to take a tour of Bermuda on a 5 hour excursion in a minibus with a chair lift that accommodated my husband in his wheelchair. Very informative and enjoyable tour. Also were able to take the NCL provided ferry to St. George's for the day. Most of that area has step ups to all restaurants and shops so not wheelchair accessible. A tour guide tole us about a back entrance to the historic church and they have an entrance ramp also so we enjoyed touring it. Crew and staff provided excellent service. Would definitely take this cruise on the Dawn again. Read Less
Sail Date June 2017
Background: From Massachusetts, so didn't have to worry about luggage for cruise meeting flight requirements.. Traveled with my Grandmother, we both needed a good getaway which this cruise thankfully provided! Cruise: Dawn, ... Read More
Background: From Massachusetts, so didn't have to worry about luggage for cruise meeting flight requirements.. Traveled with my Grandmother, we both needed a good getaway which this cruise thankfully provided! Cruise: Dawn, June 2nd to June 9th Boston to Bermuda, return to Boston Embarkation: There were a bunch of cars but we only had to wait a few minutes before we were curbside and the speedy porters whisked our luggage off to the ship, breezed through security and check-in, i would say we were on the ship within 20 mins or less, total relief! Luggage was delivered during the mandatory fire drill, however we were allowed to drop off our carry on items to the room, even though it was still getting the finish touches put on. Cabin: (Deck 10 - Balcony/BB - disability room: 10700) Very spacious & met all of our needs, though being my first cruise can't compare to anything else. We stayed in a disability room, due to travelling with my grandmother and her needed use of a walker. There were some issues/hick-ups i noted throughout the cruise, but i will make note of them in the "Cabin review". Our room Steward was fantastic (i'm terrible with names but i want to say Radolfo, or something similar), beaming smile, joyful greeting whenever we crossed paths, he was incredibly helpful and attentive during our whole trip, the only snag on his part was that there were two of us travelling and only one chair in the room (the room didn’t have one of the small sofas, as is typical of a “normal” balcony room offering) which wasn’t a deal killer and makes sense given the disability setup of the room. It wasn’t until our last night that our Steward noticed this lacking and brought in a new set of two chairs for us, which was most helpful for facilitating the last night packing for disembarkation, but would have been nice over the course of the whole trip, to be honest I preferred to perch on the comfy bed, but it is the little things you notice/miss when not there. So if you too book a similar room and want two chairs, ask and ye shall receive apparently. Staff: I found the staff to be friendly and helpful, at least with those I had contact with. I cannot recall coming across a single rude staff member over the course of the trip. This was especially illustrated by the “Solo Travelers” Program that Norwegian ran nightly on the ship in which both myself and Grandmother took part. Several staff took time each night out of their own (I’m sure) busy schedules, to both greet the group to make sure we felt welcomed but also that we were having a good time! This program really made our trip, we all clicked well, dined out together most nights, and made some new top-notch friends! Dining, Food & Bar Service: Food and dining service were a bit of hit or miss (we ate each night in a large group, so not sure if that had anything to do with it) but any issues we did experience were generally small and were corrected in pretty quick fashion. As for the food, most of my meals were great from the dining rooms and buffet, I didn’t try any of the specialty restaurants on this cruise so cannot speak directly to them. I can say the food in Bamboo was delish, I had the Orange Beef, with fried Pork Pot stickers and Spring rolls… YUM! If it wasn’t for having to catch one of the Entertainment shows, I think I would have never left the restaurant that evening! I also had the Lamb in the Aqua dining room and that was quite tasty, esp with the addition of some mint jelly, and the Pork loin in the Venetian was tasty too. Those were the stand outs for me, the food overall was generally good, but standard and what you’d expect for large populous service. I also experienced great service at all the bars throughout the ship... aside for one drink order where the bartender made my “Dark n Stormy” with Bacardi Rum…? I think he must have been a fill-in on that night, needless to say the Unlimited drink package is worth it's weight in gold and highly recommended! One suggestion to Norwegian would be to possibly extend the hours breakfast is severed in the Buffet, it would have been nice, as a night owl and late morning riser, to be able to snag some tasty waffles, eggs or french toast up until around Noon, instead of ending around 1030am, even if such an offering was just a small station off to the side where said items could be kept warm on a small batch basis, it would have been welcomed instead of trying to force oneself to down lunchtime offerings that just didn't appeal at the time, i'm sure i would not be the only one whom would have appreciated this. There were a few downsides I noted from my and our groups dining experiences: 1) Beef meals were somewhat hit or miss from day to day & dining room to dining room. One day it was spot on, the next day it was tough and dry with some in our group not being able finish their dinners. 2) The menu item listings were sometimes “off the mark” as to what was actually being offered, not sure if this was due to some language barrier or translation, in combination with the American culinary diet… case in point was the “Country Fried Chicken” which in American terms is generally a boneless deep fried Chicken breast, instead my order came as bone-in “Country-style” Fried Chicken pieces, while the phrasing is slight, it made the difference to the end result. Also the offered “Boston Cream Pie” wasn’t exactly an authentic Boston Cream Pie for which Boston is known, which was the reason one of our party actually sent it back. As the Cruise is Porting out of Boston, and as a lifelong New Englander, I found this to be a bit of a culinary faux pas. 3) The greatest aggravation to our group while dinning was actually more of a small annoyance but crept up every time we ate across the ship's dining rooms, that is: The Salt and Pepper shakers are equally un-identifiable from each other. There is zero indication denoting Salt in one mill and Pepper in the other, without having to grind the contents into one’s hand to discover what was hidden inside. This also resulted in several occasions where our table had only salt or only pepper because not even the dining room staff could tell the difference either. [To offer a simple and elegant solution to Norwegian should they read this, they should order some Black and White silicon brands that could be easily (and singularly) wrapped around the trunk of the grinders making their contents easily identifiable, but still quickly change-able as need arises] Bermuda Port & Shore Excursions: Leaving the ship for the first time was a bit chaotic, everyone was kept up on level 6 util the okay was given and everyone on massed headed down the stairs to the gangway. The rest of the time coming and going from the ship was pretty easy and there was never more than a few minutes wait in either direction (mostly returning) We did one Excursion via Norwegian, the Gosling Rum Cruise, which was nice, but nothing special, mostly it's a sell opportunity for Gosling, with some history & sightseeing thrown in, we did have one of the Goslings on board to talk about the family history, so that was kind of neat, and the sample were yummy, the Highlight of course was the Sunset, absolutely STUNNING! The rest of the time i booked my own excursions, doing saved me a little $ but also opened up time windows not offered via Norwegian. Activities: 1) Early morning Horseback Trail Ride via Spicelands Downside: the ride started at 7am, due to this you have to take a 30 hour Taxi and leave the ship at 6am, and despite what anyone says they don't go down into the water. Upside: I was the only one who showed up... so i literally had a private Tour all to myself!!! 2) Hiked up to Gibbs Lighthouse from Bus #8, then to other side of island and returned on Bus #7 (FYI the Bus #7 stop is the easier of routes to the Lighthouse 3)Kayaked via Somerset Bridge Watersports: I had wanted to Jetski, but this establishments booking process is archaic, and i was sadly unsatisfied, won't be a repeat customer, also kayak i had was run down and beat up. 4) Jetski via Island Tour Center: Had a smooth reservation and checkin process, the tour was a blast, but the weather was no idea, really high seas and winds... if the weather was more mild it would have been perfect! But it was still a fun adventure don't get me wrong. 5) Exploring the Dockyard: basically a built out Tourist center, of which you would expect, some history, mostly shops to sell you things... Do however stop into the Pirate ship (Calico Jack's) they have a plank & beware, they serve on the strong side - you've been warned! Entertainment: As for Entertainment, the ship has some real talent, the music groups were incredibly well preformed across all the musical genes offered. I didn’t attend many of the performance theater shows, but did catch the Duo Acrobatic act and that was impressive, even more so, when you consider they do their thing on a constantly in motion floor!!! I also heard the Elements show was outstanding as well. The music and dancing provided in the Bliss lounge each night was also a welcomed treat and way to de-stress while having some fun, we had a great crew on the cruise that tore up the dance floor each night. Spa & fitness: I did not take part in any spa treatments or use the fitness center, i was so busy on the island i didn't need it LOL, I did pop my head in though, and they looked very nice. Disembarkation: Was reasonably smooth, however the assistance getting onto the ship wasn't what it was in leaving (unless you require a wheelchair off the ship) those with carry-off luggage and walkers weren't really offered any priority for the snaking-about-the-ship line to leave. We did choose however the last time slot to vacate the ship, that did seem to help us at least with departing, and avoiding the lion-share off people streaming off into the terminal. The porters were very helpful transporting our luggage out to the street to wait to be picked up. Note: it's very important to communicate to the party picking you up, what colored "zone" you are in and what flag number you are nearest. Conclusion: All said and done, outside of the few above-noted issues, it was a most enjoyable cruise! I cannot wait for my next one and will not hesitate to book again with Norwegian, again a huge “Thank you” for a great memorable time to the wonderful staff of the Dawn!!! Read Less
Sail Date June 2017
Really love the idea of seeing AMERICA! We went on an 11 night Cruise to New England. There were about 120 guest on this new boat. It was smooth and the rooms were amazing with nice balconies. The staff is all American and made up of ... Read More
Really love the idea of seeing AMERICA! We went on an 11 night Cruise to New England. There were about 120 guest on this new boat. It was smooth and the rooms were amazing with nice balconies. The staff is all American and made up of respectable young people who really want to make your vacation relaxing and wonderful. The FOOD was 5Star and we ate lobster almost every day! We went in late May and it was cool, so if doing this again, June might be better for weather but there were no crowds and the towns were lovely. Started in Boston, MA, Went to Bar Harbor, ME; Boothbay Harbor, ME; Camden, ME (my favorite); Rockland, ME, Portland, ME; Newport, RI; Martha's Vineyard, MA; Provincetown, MA and back to Boston, MA. In Newport, RI we went on a really cool trolley tour of several mansions including the BREAKERS. Will definitely recommend this for anyone wanting to see America's East Coast. Read Less
Sail Date May 2017
We very much enjoyed our time on the Maasdam. The ship has been impeccably maintained and of course the HAL crew/staff are all top-notch. No complaints and I even won in the casino! Canada/New England has some very rural stops as well as ... Read More
We very much enjoyed our time on the Maasdam. The ship has been impeccably maintained and of course the HAL crew/staff are all top-notch. No complaints and I even won in the casino! Canada/New England has some very rural stops as well as Montreal and Quebec. We always take the ship excursions if we are leaving the port where we're docked just so we know we will make it back without any problems. This was the case in both Montreal (ship-airport transfer/tour) as well as Quebec. Tour guides were great and added humor to the tours. We ate in all the venues and enjoyed the main dinning room more this time. Canelettos and Pinnacle are good, but we enjoyed the pulse of life in the main dinning. Also enjoyed the snack bar poolside. If we have a complaint, it is that Maasdam does not have a thermal pool; it has whirlpools and the famous "hot chairs", but not enough room for a thermal pool. Spa and exercise room were clean and smelled fresh. Good driver, too, with an exciting departure from Boston. Don't miss the bridge at Quebec, close fit! Read Less
Sail Date July 2015
I have taken this sailing several times before. This was the first time I was able to see how handicapped are handled as my 97 year old grandmother travelled with us using her wheelchair (sometimes scooter). I was disappointed initially ... Read More
I have taken this sailing several times before. This was the first time I was able to see how handicapped are handled as my 97 year old grandmother travelled with us using her wheelchair (sometimes scooter). I was disappointed initially with how gram's wheelchair was handled with the staff. The staff in the dining rooms seemed put out by having to work around or deal with her chair. As the week progressed, it became a little more "accepted" and convenient getting to the tables and storing her chair/scooter. The staff in the Blue Lagoon went above and beyond to help gram. She would go there for breakfast in the morning and they would get her food from the buffet for her. I think the only other disappointment of the sailing was how little I saw of the hotel director, Alain. I do understand that he was transferring his position during this week though. He was leaving the ship when we did. On previous sailings, I have become accustomed to seeing the hotel director often and everywhere. Now on to the MANY things I did enjoy... Cruise Director Armen was great! He was visible and participated in events/activities during the week. He seemed very approachable and very friendly. Exactly what I would hope for in a CD. Executive Chef Noriel made our cruise so enjoyable. I was able to speak with him several times over the week. He always had a smile and helped us plan where to eat and when. lol My fiance inquired about the lack of cold soups on any menus anymore. Chef Noriel proceeded to put chilled watermelon soup on the buffet the next day!!!! Absolutely made my fiance's day! Magician Christian was thoroughly entertaining. I would watch his show every night if it was an option! The cruise director's staff was fantastic at the various activities. Leslie, Big Ben, Shelly, Bianca and Joey were so fun to spend time with doing activities. I personally am not a fan of Bingo, but I went with my grandmother to each session, and the CD Staff made it tolerable for me (that's a huge compliment for bingo!). Leslie was my favorite trivia leader and Joey was funny in the pub crawl (and everything he did). My cabin steward was Putu... he was the best cabin steward I have had in several sailings. I know they are all friendly, but Putu just seemed more genuine to me. He gave us fantastic towel animals (sometimes twice a day!!!). Finally, I found Captain Martin was one of the friendliest Captains I have had the opportunity to chat with. He was even kind enough to come down to a lower level to take pictures with my grandmother who was unable to get up to his location. Wonderful! I love this itinerary so much, I do it whenever I get the chance. This crew made it enjoyable, thank you NCL! Read Less
Sail Date July 2014
This was our third Bermuda cruise. We like the Bermuda itinerary because unlike other cruises you get to spend days rather than hours in port. That means having more time to get the feel of a place. This was our fourth cruise on NCL, the ... Read More
This was our third Bermuda cruise. We like the Bermuda itinerary because unlike other cruises you get to spend days rather than hours in port. That means having more time to get the feel of a place. This was our fourth cruise on NCL, the second on the Dawn. My partner has some significant physical disabilities and so the issue of handicap access and assistance was very important to us as we prepared for the cruise. We arrived at the ship about 1 hour before sailing time and we able to go through the embarkation process very easily. Our cabin was good size, and the handicap-accessible bathroom complete with roll-in shower was a godsend. Our cabin steward was extremely efficient and accommodating. Every night we ate in Aqua, the smaller of the two main dining rooms. Every night the menu offered a good selection. The waiter and assistant waiter we had the first night were both excellent, and we tried to be seated in their section every night afterward. My only complaint about Aqua is that when it's full it's very noisy, making it difficult to hold a conversation. For breakfast we would go the breakfast buffet on Deck 8 midship which was very convenient since our cabin was on Deck 8. The only specialty restaurant meal we had was the Jazz Brunch which was served on the first of the two returning sea days in La Cucina. In addition to a great selection of buffet items there was a choice of entrees from each of the ship's specialty restaurants. The jazz combo was excellent and their music provided a wonderful backdrop. We selected this cruise partly for price and partly for convenience (we live only 100 miles from Boston), and so we feel that this cruise was a great value. The only shortcomings I would point to are: 1) Attendants need to do a better job of picking up after passengers on the Pool and Sun Decks. (I noticed a dirty dinner plate next to an unoccupied lounge chair that wasn't picked up for 2-3 hours.), 2) The handicap access to the Venetian (the larger of the 2 main dining rooms) is poorly designed and poorly executed, and so we stayed away from eating there although Venetian is far more attractive and has a much more spacious feel than Aqua. 3) While we like the casualness of NCL's Freestyle Cruising concept I thought the Dawn was a little too hang-loose. I'm OK with dressing casually for dinner, but I think requiring men to at least wear a collared shirt of some kind for dinner is not asking too much.   Read Less
Sail Date May 2014
This was our 5th cruise. The Brilliance was spotless. Every inch of the ship was clean. The staff was also adamant that guests use hand sanitizer before & after every meal. We had a cruise ruined a couple years back because of a virus ... Read More
This was our 5th cruise. The Brilliance was spotless. Every inch of the ship was clean. The staff was also adamant that guests use hand sanitizer before & after every meal. We had a cruise ruined a couple years back because of a virus so it was comforting for us to see. The staff bent over backwards to meet our every need. The staff seemed genuinely happy and our dinner crew had a great sense of humor. They kept us laughing during dinner. We love to go to karaoke night but we were sorely disappointed in the host and organization for the karaoke. If you like karaoke, don't bother. The high point of our cruise on the ship was the 70's party in the Centrum, the entertainment on the last night, and believe it or not, a silly party up in the Starquest lounge. We put on headphones and got out on the dance floor with no ambient music playing. What seemed like a stupid game ended up being a blast. With headphones on even shy people like myself can be a rock star and not care about what anybody thinks. We had an accessible cabin as two out of three in our party have disabilities. The crew was very accommodating. As is usually the case, the shore excursions were more difficult to accommodate but overall everything went well. Unlike other cruises we have been on, all parties that had mobility issues were assigned one room to wait in for disembarkation. That way there were dedicated crew members to help everybody get off the ship. Our assigned crew member took us all the way through customs and to a taxi. Couldn't have been smoother. I rate this cruise a 9 out of 10. Woulda been a 10 except for the karaoke and a small issue we had with our cabin steward. Overall, one of the best cruises we have been on. Read Less
Sail Date September 2013
Do not be afraid of this ship. I went last year for 4 nights and came back for 7. It was ust as good as last year and I had a great time. Our room was never bad, comfortable and very very quiet !. the food was good, never a issue. The ... Read More
Do not be afraid of this ship. I went last year for 4 nights and came back for 7. It was ust as good as last year and I had a great time. Our room was never bad, comfortable and very very quiet !. the food was good, never a issue. The signature restaurant is a MOST GO ! unbelievably wonderful. My husband had the Lobster Ravioli and expected little flat pockets. What he got- 3 5 inch towers filled with whole pieces of Lobster was entirely unexpected and delicious. HIs chesse cake desert, as he joked, was the size of the Titanic, not kidding. Please go , it will well worth it and you will love it. Only 1 issue, I think we at 55 and 58 , where some of the youngest people on the ship. We did go during school, and we wanted quiet, and we got it. But, had a great time. We rented a car in Nova Scotia, had a great time, didn't do many shows, the Marriage show was good, And sat a table with 8 strangers for dinner and had a great time. Also did the art show for the first time, that was good too, even purchased art ! I do need to add I was in a manual w/c due to a foot injury , and even though my foot was sticking straight out, other cruisers were rude and would run into me, the staff where great ! Read Less
Sail Date September 2013
We did have the pleasure of having a suite on this cruise. My wife has some mobility problems so the extra room was very welcome. Being booked in a suite made getting on the ship and off the ship a breeze. The cabin was forward and had a ... Read More
We did have the pleasure of having a suite on this cruise. My wife has some mobility problems so the extra room was very welcome. Being booked in a suite made getting on the ship and off the ship a breeze. The cabin was forward and had a balcony facing forward and another on the port side, which was nice when docked in Bermuda. The room stewart was friendly and kept the cabin looking like the first day every day. Our butler Jennifer was outstanding. We asked for coffee every morning at 6:30, like clock work she was there. We ate in our cabin several times and she was more than anyone would expect. She and my wife were sharing family photos during the cruise, and my wife wants to book again, only if we can have Jennifer again. The food was very good in my opinion, every meal, in every venue. Granted the Garden Cafe was not Le Bistro, but it was quick, hot and we had outstanding views. We ate Italian, French, Brazilian and American, the extra cost was worth it, we both enjoyed the food and the service. One thing I did notice, some of the people in charge of the extra cost venues seemed a little too business like, until you pull them aside and tell them what a great job the whole staff was doing. Sometimes we forget that these people are on these ships for weeks at a time, a kind word, at the right time, seemed to go a long way. Bermuda was great, weather was great. My one complaint, SMOKE. The casino was terrible sometimes our balcony was just as bad as the casino, the pool area was no better. I wish NCL would try one cruise a month as non smoking cruise. Or even do one cruise next season as a non smoking event, see how the bookings go. We did one shore excursion, the Gosling Sunset Rum Cruise, worth every penny. You get samples of all the Gosling products, Rum Cake too, along with the history of Goslings and Bermuda, Dark and Stormy my new favorite dring. We'll probably book again next year, if I can keep in touch with Jennifer and find out what cabins she is working, she was that good.   Read Less
Sail Date August 2013
Norwegian Dawn May 17, 2013 Boston to Bermuda Jade Suite, 11020 Cast of Characters: Me, 50ish woman 6th cruise to Bermuda, 1st on the Dawn Boyfriend, around the same age, 1st cruise Dad, 76 year old, parkinsons and a touch of dementia, ... Read More
Norwegian Dawn May 17, 2013 Boston to Bermuda Jade Suite, 11020 Cast of Characters: Me, 50ish woman 6th cruise to Bermuda, 1st on the Dawn Boyfriend, around the same age, 1st cruise Dad, 76 year old, parkinsons and a touch of dementia, cruised before, 1st cruise to Bermuda Daughter and friend, two 19 year old women, both cruised before We live 15 miles south of Boston so we had a driver pick us up at 10 am. We were at the Black Falcon Terminal by 10:30, long line of traffic, there were still people being picked up from the prior cruise. We looked like FBI agents in our HUGE black Cadillac SUV. Driver dropped us off, within 5 minutes a porter came and grabbed our luggage (including a wheelie cooler that we had stocked with diet coke, coke and bottled water). Dad uses a walker, so we went to the handicapped line where we waited for a crew member to bring us onboard with a wheelchair, that took about 40 minutes.  did a lot of people watching (checking out our fellow cruisers). Once King came (he was the crew member with the wheelchair) we were off and running, zipped us through all the lines and check in. Then he took us to the Suite area where they served us coffee and sweets..Then he took us up and showed us our suite.  VERY IMPRESSIVE the JADE Suite, 11020. Absolutely beautiful..Then he brought us to Cagneys where we had our lunch!! Bye Bye King.Never saw him again, he was very nice. Our family suite with balcony was very roomy, even for 5 of us and a walker. We ate most breakfasts at Cagneys. If not Cagneys, then it was the garden buffet. One dinner at the Venetian, two at aqua, then the rest of the time we ate in the suite or Blue Lagoon (not too impressed with Blue Lagoon), or buffet, I thought the buffet was great for a buffet!! Had pizza delivered to the cabin one night, it was very good and worth the $5 charge. Flor, our butler, was great, any wishes were granted and Virginia, our concierge was so nice and helpful. Our cabin steward (dont know his name) was the hardest working man on the ship!! We LOVED Tim Kaminsky, the comedian I think we saw all his shows but one. Second City was a let down after him, not funny at all. Not So Newlywed Show, funny as usual. Dont think we went to any other shows  Loved playing Deal or No Deal, even though we didnt win The girls played bingo one night (again no winners here) Did well in the casino, Blackjack and slots, came out a bit ahead!! My dad even played one day when the table was empty. (he just needed a little help telling the dealer what he wanted) First day in Bermuda, because we were in a suite we were able to disembark first!! Great perk!! Only about 30-40 of us waiting to get off the ship, they had us wait at LaCuccina (I think), then it was off to Horseshoe Bay (we took a taxi cause of Grandpas limitations) Spent a couple of hours there, the girls swam, Grandpa ate (he ate non stop all week) Taxi back, then we relaxed on our balcony the rest of the day. Scott took the girls to their first bar that they could order drinks legally, so they went to the Bone Fish, which is right off the dock .. Second day, didnt do too much, just walked around the Dockyard. Sampled rum cake, watched the glassblower ..Did some souvenir shopping, then back to the ship. Monday night they have Destination Dockyard, Scott and I walked over, listened to the music, purchased some more gifts, then stopped at the Bone Fish for a couple of drinks then back to the ship. Third and final day. The girls got their hair braided at Snorkle Park, then Scott and the girls took a jet ski tour. They left from the dockyard. It was 75 minutes, the guide took them to a shipwreck (in the Bermuda triangle) That was the most fun they had all trip. Well worth the $$$....$440 for the three of them. While they were jet skiing, Grandpa and I sat in the shade, people watched and rode the trolley around. Note: The Grandeur of the Seas was docked next to us. It had sailed down from Baltimore. We met a couple of women that were on it, they were unhappy with the ship. But then again, they were unhappy with Bermuda and the dockyard, too ¦..Not sure if they were just cranky or if they had real concerns ¦..Unfortunately the ship just caught fire the other day in the Bahamas and the cruisers had to be flown home. We left Bermuda about 5 pm Heading back to reality stinks . Disembarkation in Boston was tough (a little easier for suite passengers) , but we were home by 10 am. Already planning our next cruise!! Loved the Dawn, will cruise her again to Bermuda next May. Note: There were only a couple of children on this cruise. I think I only saw maybe 20? So if you dont like to wait for an elevator while the kids play Ghost Rider (when they hit all the buttons and get off) this is a good week to cruise!! Staying in a suite was the best!!!!! Read Less
Sail Date May 2013
Embarkation was a breeze with wonderful people helping my friend in the wheel chair. I am guessing it took 45 minutes to an hour to get from the taxi to on board. Almost as good as our Disney experiances and way better than Princess. We ... Read More
Embarkation was a breeze with wonderful people helping my friend in the wheel chair. I am guessing it took 45 minutes to an hour to get from the taxi to on board. Almost as good as our Disney experiances and way better than Princess. We went straight to Windjammer for lunch. The six of us had a time finding a table mainly because people were using the tables and chairs for a lounge area while waiting for their rooms to be made ready. There needs to be some rule where if you are not partaking of a meal you do not sit at a table. Staterooms - They were exactly as I expexted. We had Staterooms 7614, 7616, and 7618. All were balcony rooms. 7614 was a handicap accessable room and was unbelievable. My friend said he wished he had that nice of a bathroom at home. Royal Carribian deserves a big well done for having such nice facilites for those with disablilities and not charging extra for them. Some notes here on the rooms, There are only two recepticles in the room, both located at the vanity. I thought to bring an extension cord with multiple outlets and am glad I did. We had phones, camera batteries, and a computer to charge each evening. Also, there is storage on each side of the vanity mirror that we did not notice until the last day. Wish we had known sooner. Food - We had late seating for dinner. We were a party of six and really thought we would have our own table. We were put with 2 other couples who were from Scottland at a very large table. When you put that much space between older people you are going to get a lot of "Huh, what did you say?"I did enjoyed the other two couples company but feel it would have been better with a smaller table. All of the food was great. We were the first to get the new menus. I can not compare this menu to any other since I have never sailed with RC Int before. I can tell you that the crab cakes were fabulous and all other items we had were top notch. Our servers, Head Waiter on down, were great. They looked out after our every need. I found the buffet to be quite good as well. Breakfast was always good with a wide variety of different foods available. I was surprised to find oatmeal, grits and cream of wheat every morning. To me the oatmeal was overcooked to almost a slime but as long as I have my grits I am OK. We only had one lunch there and no dinners. Snacks each afternoon were above average and sometimes as good as a meal in themselves. Soft serve ice cream was available every time I wanted it. Vanilla and Strawberry on one side and Vanilla and Chocolate on the other side. On Sea Days the Tides dinning area was open. I found the food and service here less than spectacular. They have a salad bar that was wonderful but the entrees were like hotel food. The coffee was very good when you could get it hot. They brew Seattle's Best and it is probably some of the best coffee I have had on board any ship. By late evening the coffee at the beverage station was getting cool. I had the Coke plan and I found it worthwhile since I am not an alcohol drinker. JMHO.Ports Of Call - In Portland we rented a van from Enterprise on Marginal Way right in town. Heather and Eric took good care of us. We were picked up at the terminal and then returned there after we turned the van in. We drove van down to Kennebunkport so we could see Walker's Point, home to the Bush family. That area is beautiful. Some of the leaves were turning and the air had a slight nip to it. We had lunch, my firt ever lobster roll, at Allison's in the downtown area. We all thought Allison's was over rated and could not survive except in a tourist town. In Bar Harbor we tendered into town. A note here for anyone wondering about handicap accessablity of the tenders. If you are in a wheel chair they have a lift that carries the chair and occupent down eight steps. Our friend was able to step from the ship dock to the tender with little trouble. RC staff were very attentive and helpful. Same thing we got to the dock. They even had someone push him up the ramp. We were picked up by Woody with Bar Harbor Coastal Cab. He did a great job showing us the sights and driving us around Acadia National Park. Call Woody if you are heading that way. We had a lobster lunch and then headed back to the ship. In St John we contracted with Roy's Taxi Service to give us a tour of the Fundy Trail and other surrounding sites. Roy was already booked so the arranged for Dave to show us around. We rated this tour as Just OK. Dave was a great guy but had too quiet a voice to be heard in the back seat. Lunch at the caves was terrible. Everything was frozen and had no taste. None of us have a desire to go back to St. John. Halifax - We rented another van here and drove out to Peggy's Cove. It was an easy walk from the ship to the car rental place. All we can say is WOW! The people we met on bus tours were unhappy because of the short time they had to see things. We took our time, made hundreds of photos, ate chowda at the Sou westerner and then just took a leisurely drive back to the ship stopping at the cemetery to see the Titanic graves. We all want to go back to Halifax. Disembarkation was easy and almost timely. They had coffee and pastries available in the theater where you waited. Again we ran into people at breakfast that decided to hog the tables and use the Windjammer as a lounge and waiting area. Entertainment was hit and miss. A tribute to the Temptations was great, Tribute to Broadway was terrible, Bobby Arvon, singer of Happy Days, did a great show as well. We did not go see the juggler or the Brazilian dancers. Complaints - Lousy elevator service. With six people and a wheel chair it took forever to go up 4 decks. Terrible computers. They were slow. Take your own. There is no internet service for Droid phones or pads. Some newer Ipads were not connectible as well. Very little sports coverage. Sports Bar had about 20 TVs all on the same fishing show and it was smoky. Everyone wanted to know the college football scores and they were not to be had. Not all sports lovers are smokers. Even the non smoking section of the casino was smoky. After the cruise we spent two nights in Boston and did all of the history sight seeing including the Duck Boat Tour. Wonderful Experience. Will I book again with Royal Caribbean and Jewell Of The Seas? Durn Right. If there is anything I can answer for those making a similar journey please ask. Read Less
Sail Date September 2012
This was my 4th cruise on NCL and the most amazing by far. I traveled with my fiance (3rd NCL, 6th total), two close friends (both first cruises) one of their parents (also first cruise), my brother (first cruise) and my parents (6th ... Read More
This was my 4th cruise on NCL and the most amazing by far. I traveled with my fiance (3rd NCL, 6th total), two close friends (both first cruises) one of their parents (also first cruise), my brother (first cruise) and my parents (6th Boston to Bermuda through NCL). We booked two rooms and squeezed 4 into each. Embarkation- Embarkation was quick and easy, they changed the set up which seemed to make it a bit more chaotic and crowded. As we are latitudes members we were expecting to join the special check in line, as it turned out the regular guest check in was moving quicker. One of our party had lost his passport and had no issues checking in with his birth certificate. We checked in at one of the most busy times a bit after 1:00 pm and we were still on within 25 minutes. No problems Rooms- We had both 6567 and 6067 both inside staterooms. It was a bit cramped for 4 people and not much room for luggage to be left out but we made it work and even spent some time just relaxing in the room. At some points we had 8 people in one room. One thing I was a bit surprised by was that there was only one bed that folded down from the wall and the other one was one that slid out from under the bed. It worked and we all slept OK each night. We also learned that to our surprise the chairs also pull out into a bed. In fact the first night we had 5 people sleeping in one of the rooms. Food- The food was pretty good. we tried a few of the specialty restaurants. see below for reviews of each restaurant. We were traveling with a vegetarian and we were all impressed with the number of options she had. In fact in the raffles food court there was a vegetarian section. Windows- the food at windows was just OK, the service was a bit worse on both occasions that I ate here. One of the people in our party really appreciated the cheese pasta dish. Sushi- my fiance and his friend are both big sushi eaters. They went to the sushi restaurant on Saturday first full day at sea, and said it was amazing. The Godzilla roll was perhaps the best sushi they had ever eaten, the ice cream desert was just as good. The Miso soup was extremely hearty compared to the normal Miso soups that we have experienced. Sushi is generally pricey at home so for $15.00 per person it was well worth it. They had hoped to enjoy it once again, but unfortunately time ran out. Blue Lagoon- this is a great idea to have food at any time. There is always that awkward time when you get hungry and nothing is open in between lunch and dinner. They were also very great at giving more than one order of whatever that you wanted. There were a few occasions when the guys in our group went in and ordered 3+ orders of wings and brought them back to the room. Overall the service and quality of the food was great. The spinach and artichoke dip was really good. Raffles- was not much more than expected. You get sick of the same old thing all the time, and it did not spice it up much. I think that the most enjoyed part of raffles was the soft serve ice cream. I think the chef/staff could step up the selection a bit. No real complaints though. Cagney's- AMAZING as expected. Everyone enjoyed their meals. The steaks were great and the cheesecake even better! Entertainment- one word- UNBELIEVABLE!!! As previously stated this is my 4th NCL cruise and the entertainment staff was absolutely amazing even compared to good staff we had in the past. When we left the ship we felt as if we left good friends behind. There was never a dull moment and we looked forward to all activities put on by the crew. The folks that we dealt with alot and really appreciated are Paul Baya (cruise directory), Hamish (assistant cruise director), Louise, Francis, Nikki, and Dan. All of these people made us feel at home and involved. The pub crawl was great and so entertaining, you visit 6 different bars and get 6 different drinks for 25 dollars, we participated in both of these during the week and they were definitely a highlight of the week. We also participated in lots of the game shows, and guest activities. One big change we noticed about this cruise is that they do give away alot of free alcohol for participating in various activities. I really can't say enough about Paul and his staff, I hope to cruise with them again some day! We did have a few small complaints regarding the entertainment. Second city was not as good as seen in the past. The other small complaint we had is that we were looking forward to the adult quest game, and they did not have it. We had been talking it up all week and were dissapointed to find out they did not have it this cruise. Service desk- We had quite a few problems with our room keys not working. All but 2 of us had to turn in our cards and some of us more than once. The other big concern I had with the service desk was the fact that we always tip by ourselves and remove the autogratuity at the end of the cruise as we would rather know that the tip's to the correct people. We were given quite a hard time on this we were told it was not possible and it was required, when it is not. We ended up having this removed after approximately 10 minutes of arguing. We later heard them doing the same thing with someone else telling them it was not possible. This should be removed. Bermuda- This was my 3rd trip to Bermuda and by far the most dissapointing. The Island just doesn't seem the same anymore. The people are still very pleasant as always but the enviroment just doesn't seem the same. Not sure how to explain the details behind it, but its just how we felt after leaving the island. overall, this cruise was the most amazing cruise we have yet to experience. Infact because of this we put a deposit on another one and hope to travel on the NCL EPIC in 2011. 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Sail Date September 2009

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