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639 Boston to Canada & New England Cruise Reviews

We've taken this cruise before (although with different cruise lines) because it offers a nice getaway without the airport hassle. Our balcony (partially obstructed view) was fine. Actually, the shower was somewhat larger than we ... Read More
We've taken this cruise before (although with different cruise lines) because it offers a nice getaway without the airport hassle. Our balcony (partially obstructed view) was fine. Actually, the shower was somewhat larger than we anticipated. One major complaint is that this ship does not have an aft elevator (only mid-ship and forward.) Since our cabin was near the stern this resulted in many long walks... The food was fair/good. The variety and taste left much to be desired -- same two vegetables every night -- fine if all you like are carrots and broccoli. With just a few exceptions, the desserts do not seem fresh, but rather frozen and reheated -- have they done away with a pastry chef? Only one place to buy specialty coffee. We chose late traditional seating for dinner at a large table -- they seem unable to accommodate the request for dining companions; only two other people were assigned to our table for 8. Several nights we sat by ourselves. The entertainment was standard, but OK. There was absolutely no cultural presentation / information. I would hesitate to take a longer or more expensive Royal Caribbean cruise. Read Less
Sail Date October 2019
We just got back from the Canada New England cruise. I will start out with our meals at night, they were absolutely delicious-every single night from the appetizer to the dessert. Also, we had exceptional service from our waiter Ikadek ... Read More
We just got back from the Canada New England cruise. I will start out with our meals at night, they were absolutely delicious-every single night from the appetizer to the dessert. Also, we had exceptional service from our waiter Ikadek and his assistant Marcos. They both had had great sense of humor, and had great attention to every detail, we always looked forward to seeing them at mealtime. Next our room attendant was Shawn and our room was cleaned twice a day with the cutest little towel animals on our beds at night. We ate in the Windjammer at breakfast and lunch and so many choices and everything we had from the waffles, ham that melted in your mouth to the carved meats for lunch and also hotdogs and hamburgers. The shows at night with the dancers and singers were Spectacular!! Those people are really talented. Now for the reason we will forever cruise with Royal Caribbean, one of the days Nick, the Activities Director, had all the veterans meet in one of the bars to meet each other and tell what branch of service and a little about what they did, that was so special, and if that wasn’t enough, on another day, they had all the vets meet in the Centrum and had the band the song for each branch of service and at the end they played God Bless America. There was not a dry eye in the house. I told Nick, “I will Love You Forever for doing this.” Read Less
Sail Date October 2019
Took this cruise to relax and enjoy the Fall foliage. Beautiful color in each port. Especially liked Bar Harbor and Kennebunkport. Nice boardwalk in Nova Scotia. Great clam chowder and lobster everywhere. Locals in every port were very ... Read More
Took this cruise to relax and enjoy the Fall foliage. Beautiful color in each port. Especially liked Bar Harbor and Kennebunkport. Nice boardwalk in Nova Scotia. Great clam chowder and lobster everywhere. Locals in every port were very friendly and welcoming. Went to specialty restaurant Chops Grill and Izumi. The food, atmosphere, service at was excellent at Chops Grill. Izumi asian restaurant was very enjoyable with lots of beautiful sushi choices. Bingo sessions were fun, especially since several at my table won money or give-aways (t-shirts, gift certificate to spa, ship photos, etc.) Enjoyed a Swedish Massage on board during one of the cruising days. There were two formal nights on this cruise. Professional ship photo area was good, but twice the on-line photo review PCs has issues with allowing the customer to order or update information. As a result, self-service digital orders that would have normally been done on the PC had to be manually recorded on paper by a cruise employee, which caused some confusion. Embarkation and disembarkation went very smoothly and were well organized. Will definitely consider taking this cruise again. Read Less
Sail Date October 2019
This cruise was spectacular. We typically cruise Regent and have done Viking Ocean and Celebrity, but we can say without a doubt that this trip was over the top fabulous. The food was the best and most consistent we've had at sea, ... Read More
This cruise was spectacular. We typically cruise Regent and have done Viking Ocean and Celebrity, but we can say without a doubt that this trip was over the top fabulous. The food was the best and most consistent we've had at sea, the service was impeccable, the ship was spotless, the ambience and care taken to every detail was amazing. We have never done a cooler weather cruise before but we were able to eat outside for most breakfasts and lunches due to the heaters and blankets provided. The stateroom was comparable in size and amenities to the Regent ships but we were worried that we had queen sized beds. If those were queens, they were larger than the standard. We were perfectly comfortable. Nearly every night our room stewardess would leave little surprises in addition to the chocolates--eye glass cleaners, a rose, etc. When I made a comment on a comment card about needing night lights, they appeared by bedtime in the room. The cast of singers and dancers were excellent and the guest entertainers were top notch as well. Everyone had high energy and were approachable. Oh, and I particularly enjoyed the Spa and their Dr. Andrew Weil wellness program. There were many complimentary classes and seminars of interest to me. Every day was different. We only took one Seabourn sponsored shore excursion and it was good. We usually booked our own private side trips in the ports we were most interested in. We did think the Seabourn excursions were very pricey but you'd have to ask the other guests if they were worth it. We never asked anyone. We would add that there could have been more excitement and music in the bars beginning at 6 or during the day sometimes around ship. The days were pretty quiet and the nightly show doesn't begin until 9:45 which is late if you have an early tour the next day. But over-all of the 4 of us travelling together who have silver and gold status on Regent, we all agreed Seabourn was a notch above. Great job Seabourn! And did I say how wonderful the Executive Chef Olivier was? He was everywhere engaging with guests, making sure they enjoyed every experience, creating amazing food events and surprises all cruise long. What a gem he is! We will be back! Read Less
Sail Date October 2019
We got to embarkation on the early side and waited in a line at the port for a little bit, but once it got moving, the process went quickly. The first thing we noticed was there were a lot of retirees. Always the best part...we see them ... Read More
We got to embarkation on the early side and waited in a line at the port for a little bit, but once it got moving, the process went quickly. The first thing we noticed was there were a lot of retirees. Always the best part...we see them and smile, they see our kids and become skittish. (They always realize we have great kids. It just takes them a bit to come around!) Our room was 3076 and it was a quad with 2 beds coming from the ceiling. Our cabin steward was great, always had a smile, very thorough. We even got towel animals. The cabin was bigger than some of the Princess ones we've been or (or configured better). The location was perfect...low and mid. We didn't have any issues with seasickness. We were originally slated to dine at a table for 12 (hoping to meet new people), but the head waiter called on the first day and asked if we wouldn't mind moving to a table for 4. No problem! Well, I guess we were in the "overflow" area at that point because we were suddenly in the "card room" for dinner. Haha. It was actually very private but the poor waiters were nowhere near the kitchen, so I know it was harder for them. They also had tables in the main area, but they did amazing. They were both very friendly and we enjoyed talking to them. There were 3 or 4 other tables in the same room and at one point, I heard a woman say she should "complain more often" because they liked the arrangement. From the bottom of my heart, please don't complain MORE. As far as the food goes, I have celiac disease so my opinion is very different than my husband's. I thought the gluten free menu options (which were very well marked) were amazing. The fact that I didn't have to call out that I was on a "special" diet was so cool. I usually cringe when I have to order at other restaurants, so high maintenance! On RC, everything was labelled (most of the time) and I was able to ask for what I wanted if I couldn't find it. They were not without judgement at the buffet in the morning when I would ask them to toast my bread in the GF toaster (which I assume was in the bowels of the ship because very few volunteered to go do it! Ha), but generally, they were good about it. I got the impression that the cooks/staff weren't necessarily annoyed at the GF requests, just that they weren't convenient for them. I don't know the inner workings, so I cut them some slack and got other food while I waited. My husband, on the other hand, wasn't as much as a fan. It wasn't that the food didn't taste good, it was just that they didn't mark which meals would be available daily versus which were there for just that night. So he'd order something thinking, oh, I'd better get that tonight and then he'd see it again the next day. I think they should take a page from Princess on this one...daily offerings on the left, nightly offering on the right. A reasonable fix and I put that in my suggestions. I thought their desserts were amazing---because they were GF. Hubby thought they were so-so. The buffet had some great GF goodies (cakes, mousse, etc.) but NO cookies! What??? And they don't advertise it, but one night in the buffet, they had chicken wings that were GF and they were downright amazing! (There were 2 other ones I couldn't try but hubby did and he liked them). We basically had a 2nd dinner. LOL. The entertainment was a little off their schedule due to the weather. We saw a comedian on TV the first night (we were too tired to go to the show) and we still never found out if the show was from our sailing! Ha. He was funny. We went to the Elton John show, the stage production with the singers and dancers and the comedian on a unicycle. They were all awesome. The confusion came in when they had to reschedule a show due to the ship rocking too much, then we were in port, but they had already cancelled it. Then when they rescheduled it for the final night, I guess it was the comedian instead? Either way, it didn't bother us and we understood things happen. Our kids have always been wishy washy about the childcare. Some cruises they want to go (if they get unlimited video games), other times, they want to hang with us. This cruise was hands down, the best experience for them in childcare. They are 9 and 10 and they asked to go back everyday. (This was their 10th cruise, 5th cruise line, so they have a lot to compare it to), The staff at the climbing wall were great. We went to do the water slides with the kids and there wasn't nearly enough water pressure, so that made for some great laughs and memories. (Let me just say, it wasn't pretty trying to move down a water slide with no water.) We loved the mini golf and the shuffleboard. Yep, my kids love shuffleboard! As a reminder of just how much they loved it, my 10 year old son started line dancing after dinner last night and I was like, where did you learn that? In the child care. Awesome. I've already mentioned the service on the ship. I don't know if it's because they don't see a lot of kids during the fall and it makes them miss their own, but the staff was great with our kids and we really had a good time.Since it was a family trip, we didn't get to use the indoor pool (16+), so we froze our little tushies off in the outdoor pool and the kids made some friends. The weather turned, unfortunately, so a lot of what we enjoyed at the beginning of the cruise was closed by the end of it (mini golf, climbing wall, pool). Definitely a risk sailing the Atlantic in October! Ports: Portland, Maine: We did a tour on our own through Lucky Catch. They were fantastic! We really enjoying catching lobsters and I even got to pick one our fot lunch, walk it over to the local restaurant and they cooked it for me. (Not vegan friendly, folks!) A seagull pooped on me while we were on the boat and I even got a free t-shirt! I highly recommend this tour! (It was not through the cruise line). Bar Harbor, Maine: We walked around this port and had fun throwing rocks into the ocean. We were able to walk a nice path, walk around town and have some blueberry ice cream. YUM! Saint John, New Brunswick: We did the Hop On/Hop Off tour through the ship and stopped at the farmer's market (which had a mall), went for a beautiful walk at the pavilion and stopped at the bridge near the reversing rapids. Just a few stops (didn't want to overdo it with the kids). They had a great time, and so did we. Halifax, Nova Scotia: We went to Peggy's Cove on a tour through the ship. It was a little chilly so we made it pretty quick but we loved it. My kids finally tried lobster (lollipops). After a little time in the gift shop, we were happy to get back into the warm bus. I loved watching the scenery on the trip there and back. We finally found our fall colors! Boston, MA: We did a bus tour through the cruise line that included a transfer to the airport to see a bit of history and kill time before our VERY late flight. The guide was great, but a bus tour might not have been the best idea with so much history. I basically have a lot of blurry pictures of "?". Next time, we'll get out and do a walking tour! Haha. We got the airport around 11am and our flight wasn't until 5:40pm, then delayed. I've never been happier to see an indoor playground at an airport. The kids played for hours (and even found a baby from the ship that my daughter was enthralled with). Sure, my son had a cold a few days after, but it was worth it! LOL. Overall, an amazing experience with polite retirees. Even with late arrivals and delayed departures, it seemed like most passengers were well-traveled and took it all in stride, just like our family did. I would recommend this trip for all ages, as there was so much to see and do. People have the expectation that kids are going to be unruly and what could they possibly want to see in New England and Canada, but they had an amazing time and I got to take a trip off my husband's bucket list. Young families have the expectation that the older passengers are going to be curmudgens and complainers, and the ones we met were fabulous! Read Less
Sail Date October 2019
This was our second cruise with Holland America. The first was June of this year on the Niew Amsterdam. It was superb, so we decided to stay with Holland America and book another for October. For both cruises we decided on the Neptune ... Read More
This was our second cruise with Holland America. The first was June of this year on the Niew Amsterdam. It was superb, so we decided to stay with Holland America and book another for October. For both cruises we decided on the Neptune Suite, thinking that Holland America would have the same quality on all their ships. Big mistake! Because we were flying 3000 miles to begin our cruise, we decided on paying for the pre night stay and transfer fee. We were told that given the fact we had suite status, we would be able to board as soon as the ship cleared customs. We were on bus 1 they said. Long story short...bus 1 was too small, bus 2 didn't arrive until 2 hrs later. We finally boarded the ship at 2 pm. No problem we thought, let's just get to our room and unpack and relax a bit. We looked forward to our suite. Another mistake. The room was old and worn. The sink was so badly chipped I thought at first it was debris not cleaned. The tub was also chipped. The bags had not arrived! When they weren't their by 3:45, we let our room steward know we would not be staying on the ship if they weren't there by 4:30. The ship was schedule to leave at 5 pm. Bless the room steward, I think he went and found them himself...they arrived at 4:15. Three days into the cruise we were informed they would be shampooing our carpet the next day! It was rainy and they expect it to dry? No problem, we let the concierge know to bypass our room for the entire cruise...but really? I should add there was not a clean window in any public area on the entire ship. I mean they were filthy, no crystal clear views to be had anywhere but in your stateroom. One day after walking most of the day, we came back around 3 pm, changed into robes and decided to relax on our verandah with a glass of wine. We hear a noise and up pops 2 guys on a scaffold...they are painting! We had to pull the curtains and sit in our room. Apparently they paint while in port. The next day we came back and the patio was covered in paint chips...they had scraped on the deck above us while we were gone. It never was swept. Except for the Pinnacle Grill, the food was mediocre. That didn't bother us too much given the fact we are not big eaters BUT we were told that on a smaller ship, the food is always better...definitely not the case on this ship. We ordered room service twice, both times order was incomplete, we gave up on ordering again. Nightly entertainment was definitely for older crowd and we are in our early 70's! No BB King on this cruise! The casino was small but adequate. We found the service employees on the ship very friendly. We always make a point to visit with our room steward, concierge, and dining personnel. They are friendly and each one has such an interesting life story. Port excursions were wonderful. This cruise is advertised a a "fall color" cruise. It is misleading not because catching the fall color at just the right time is iffy, it is because you are cruising at night in the dark passing the color. By the time the sun is up, you are in port, which ports have little fall color. They are ports after all. Instead it should be advertised by the richness of history in every port they visit. It was wonderful! Our cruise came to an end and our scheduled time was to disembark at 9:30 am. We were more than ready by 8 am but no problem, we walked to the concierge lounge, grabbed a a few snacks and brought them back to site on our verandah. We are sitting there and all of a sudden water comes shooting over the partition. This time we yelled, what are are you doing? The water ceased. Apparently they started hosing off decks without checking the departure time for each room. So, my advice to all of you, take a look at the age of your ship first of all, ask what you will see while cruising and don't be afraid to speak up. Cruising is not cheap and you are entitled to what was presented to you initially. Read Less
Sail Date October 2019
The ship was very compartmentalized. No large open area atrium to enjoy. The food was absolutely horrible. We have traveled NCL and other cruise lines in the past and have never experienced such a bad experience related to the food. ... Read More
The ship was very compartmentalized. No large open area atrium to enjoy. The food was absolutely horrible. We have traveled NCL and other cruise lines in the past and have never experienced such a bad experience related to the food. Buffet was the same things every day with little variety. The main complimentary dining rooms were bland and like warm. By the time we realized the food issue, the pay for dining reservations were booked. Everyone we talked to had the same experience. Getting off the ship at ports was slow, unorganized and disappointing. Do NOT choose stateroom 8570. This obstructed view cabin has NO view, just light coming in. Additionally, the lifeboat outside the room is used for tendering. Each morning it is a rude noisy awakening and good luck resting after a long day at the ports. Overall horrible experience. We traveled on the Escape a year before and it was awesome. Not sure why this experience was on the opposite end of the scale. Read Less
Sail Date October 2019
Food was mediocre, dining room service needs improvement, line to get off the ship was more than an hour, Announcement and staff were hard to understand, shows not so good. Did not use shore excursions from ship. I used vacations to ... Read More
Food was mediocre, dining room service needs improvement, line to get off the ship was more than an hour, Announcement and staff were hard to understand, shows not so good. Did not use shore excursions from ship. I used vacations to go. The room service was fine and very friendly. Furniture (love seat) had to be moved against balcony window so we could access the 2 twin beds. Still very tight to get between them and in and out. I am used to dining with many waiters at my table, more elegant decor, and far better food. Many items on the menu were the same every night. Had technical problems with my phone changing to weird times and sometimes not changing when new time zones. We missed one tour that we paid for due to this. Overall I would not sail on Norwegian again. I had planned on Hawaii Islands with them but will choose another line. Read Less
Sail Date October 2019
This was not my favorite cruise or favorite ship, but I still enjoyed it. The ship was very clean and the staff on any line is always amazing, they try to help with whatever need you have. Never ate in a premium restaurant,but the food ... Read More
This was not my favorite cruise or favorite ship, but I still enjoyed it. The ship was very clean and the staff on any line is always amazing, they try to help with whatever need you have. Never ate in a premium restaurant,but the food was presented very well, not always the best I have had, but plenty of it, can't leave hungry. The main theater had a group of singers who were good and the dancers with them were amazing, they never stopped moving, and stayed together perfectly. Not so crazy about the other main theater evening entertainers, but I rarely think a comedian is funny,, especially when they think they have to be a little off color to be humorous. The lounge acts were very good, if you can not find the type of music you want to listen to you are not trying! I love activities, a variety of music to choose from, and so I am happy on any big ship. Read Less
Sail Date October 2019
Received as a free cruise from Hard Rock in Biloxi. I was excited about receiving the free cruise off as it was the first time I was going to be going on NCL. I had heard a lot of good remarks from previous cruisers. My experience had ... Read More
Received as a free cruise from Hard Rock in Biloxi. I was excited about receiving the free cruise off as it was the first time I was going to be going on NCL. I had heard a lot of good remarks from previous cruisers. My experience had good and bad reviews. Not real sure I like the freestyle concept. If you do not want to wait for 30-45 mins for a table if you go anytime after 6pm, make sure you make previous dining reservations. Then after waiting for your pager to go off, you have to expect 1-1.5 hours for dinner. Service is EXTREMELY slow, wait staff is not in any rush whatsoever to clear your empty dishes nor refill your beverages. Our group (6j made reservations at La Corcina, what a DIASTER that was. This dinner took over 3 hours.....the excuse was they had just gotten a new chef and they did not know the kitchen and was having issues finding what he needed. Really are the kitchens on the ship all that different????? We were approached the next afternoon by the Guest Relations manager whom was fact finding on what we thought of ALL the service areas. I believe our concerns were given to the appropriate parties, as EVERY night after the first two nights of HORRIABLE dinner service the Restaurant manager appeared wherever it was our group was having dinner and service was impeccable. Why should it take going to measures of complaining to receive such service? Have the crew members gotten so complacent with the fact that they are guaranteed tips since you prepay your gratuities, that they feel it doesn’t matter what their attitude or service is like???? Other than the restaurant fiasco we really enjoyed our cruise. Read Less
Sail Date October 2019
We did the seven day New England itinerary with ports at St John, New Brunswick; Halifax, Nova Scotia; Bar Harbor and Portland, Maine. Our cabin 3576 was tended by Gede, great caring, very quiet, good location and Gede kept us tidy and ... Read More
We did the seven day New England itinerary with ports at St John, New Brunswick; Halifax, Nova Scotia; Bar Harbor and Portland, Maine. Our cabin 3576 was tended by Gede, great caring, very quiet, good location and Gede kept us tidy and neat. We opted for late dining our wait staff was Grace and Omar. No complaints at all. Felt the selections on the menu were very adequate and the food was always hot and well prepared. Bogdon, whom I believe was the Maitre 'D was great. Visited our table (325) each meal to insure we were satisfied. Dined at Chops twice, served by Diego whom we highly recommend. The food was fantastic, well prepared and plentiful. The Windjammer was typical for the buffet. I know a lot of folks complain about variety, but I say if you can't find something to eat there, you're too fussy. We had no complaints. Shows were good, we saw a comedian and an Elton John impersonater'esque. Both shows were good however there were a lot of empty seats. The casino took too much money from me, but thats always expected. Bar service throughout the ship was fine. Diamond lounge was great. Only had one little glitch. One evening a group brought in small children, Kinda threw me off as I felt that was an adult venue, obviously I wrong according to RCCL policy. Cleanliness of the ship was stellar. Considering they have 2,400 passengers every week walking through their living room so to speak, the ship was spotless and staff cleaning were always visible. Embarkation/Disembarkation: The best, quickest, easiest we've ever done. The longest line was going through security. My four star rating in no way indicates we had problems. We enjoyed every aspect of the cruise. Only disappointment was the weather in St Joh and Halifax, wet, cold and windy, we didn't get off the ship. Bar Harbor was windy and chilly, but tolerable and Portland had the best weather. Read Less
Sail Date September 2019
Most of the food was not fit for wild animals. The eggs Benedict was a hard boiled egg on an english muffin that I couldnt cut with a knife. The hollandaise sauce was a cold goo. The buffet was disgusting and always a line. Never any ... Read More
Most of the food was not fit for wild animals. The eggs Benedict was a hard boiled egg on an english muffin that I couldnt cut with a knife. The hollandaise sauce was a cold goo. The buffet was disgusting and always a line. Never any clean tables to eat at, we had to clean our own or sit outside in 45 degree weather. All of the tables and bar surfaces were dirty with rings from glass and plate marks, I never saw a table or bar surface cleaned. In the dining room I had one good dinner, all of the others were awful. The calamari I bit into and pulled with both hands and couldnt rip it apart. the ice cream was always served half melted. The fish was so dry it couldnt be eaten. The shrimp appetizer had no flavor and was mushy. The kitchen didnt get the memo that pasta needs to be stirred when cooked. The pasta was stuck together so it didnt get cooked thru in many places. I had pasta 3 times and it was always the same, crunchy in some places, firm in the most cooked areas. We had our reserved dinner time but always had to wait up to 30 minutes. It took 30 minutes to get a glass of wine with dinner. The warm meals were served at room temperatures and the cold meals were served at room temperature. The servers were very good and friendly but they were very understaffed. There were crowds everywhere due to the ship being understaffed. We waited in long lines for everything. Pretty much everything was an up-sale. All prices were stupid high based on the level of service, or lack thereof. I will Never go on a RC ship again, even if it were free. This was my 6th cruise and my first and last on RC. Everyone in out group of six people agreed with my review. Read Less
Sail Date September 2019
Holland America has some great ships and cruises. Unfortunately the Veendam cruise from Boston to Montreal is NOT one of them. The ship is scheduled to be decommissioned soon so it is in its lasts throws as a working Holland America cruise ... Read More
Holland America has some great ships and cruises. Unfortunately the Veendam cruise from Boston to Montreal is NOT one of them. The ship is scheduled to be decommissioned soon so it is in its lasts throws as a working Holland America cruise ship. Problems began on embarkation. Our fellow travelers were assigned to a Veranda deck state room next to ours and upon arrival found industrial strength air blowers trying to dry out their room(A178) which had been flooded by an overflowing tub being sanitized. Room A176 was also flooded as well as the hall way. The smell (like a wet dog) and damp carpets were present for the remainder of the seven day trip. Guest services said nothing more than trying to dry out the carpet could be done since all the cabins were full. When we first went down to Guest Services to complain, there was a long, long line of people trying to change rooms for various problems. Dining in the main dinging room was also a negative aspect of the cruise. On all of our previous cruises with Holland America, dining in one of the main dinging rooms was always special. The menus and meals on this particular cruise were so mundane that it seemed like a majority of dinners left of the Lido Market after two days of disappointment. The Veendam is old and pretty worn out and it shows in every room that we visited. Most of the crew tried to make up for the ships many faults with their service but there was just too much to overcome. The most dangerous moment occurred when we were tendering back from a day in Bar Harbor. Lack of seamanship left the tender too far from the Veendam's dock and a choppy sea resulted in the tender slamming violently into the side of the Veendam. A number of returning passengers were thrown into the floor of the tender and one woman appeared to be seriously injured. I have always praised Holland America but after this cruise, I would be more careful about reading current reviews. Read Less
Sail Date September 2019
We had high expectations when we booked this cruise! Unfortunately, the cruise was a huge disappointment due to extremely poor management primarily from Guest Services on the ship. First, let me inform you about the positive aspects on ... Read More
We had high expectations when we booked this cruise! Unfortunately, the cruise was a huge disappointment due to extremely poor management primarily from Guest Services on the ship. First, let me inform you about the positive aspects on the cruise! Virtually all of the ship's staff that we encountered went above and beyond attempting to make the cruise enjoyable! In particular, our cabin attendants were excellent in attending to our needs the entire cruise! The staff in all the of the eating and dining areas of the ship were very good and all were very helpful and seemingly always had a smile on their face! Food was OK with the food in the dining area lacking but made up in the Lido Market by having a tasty variety of dishes and desserts. The on board entertainment was good with a couple of shows that were fun. We went on four shore excursions with the highlights being the Quebec and Charlottetown tours. We were thoroughly impressed with Charlottetown as it very much reminded us of Ireland! Absolutely the most enjoyable aspect of the entire cruise were the great people we met! We traveled with friends and we participated in a couple of events (Music Trivia and Team Pictionary) in the evening that turned out to be great fun! Also met a couple from Oregon that were lots of fun! Unfortunately, all of the above positive aspects of the cruise were negated by the following debacle! Upon boarding the ship at 4:00 PM on Sept 21, we proceeded to our cabin. As soon as we entered the hallway we observed some type of machine down the hallway which was making quite a noise. As we approached our cabin, we realized this was a large blower that was right outside of our cabin door. Opening the door we were greeted by another of these large blowers in the entryway of the cabin. I quickly recognized the blower as a large industrial type used to dry out wet areas. The room was configured with two twins pushed together to make a queen size bed. On either side of the bed was suppose to be a night stand but the right side nightstand was removed and placed in front of the dresser on the other side of the room. This was necessary because the first 10 to 12 feet of cabin carpet was soaked in water. As we entered the room, water pushed up around our shoes. I immediately went to Guest Services and was greeted by a long line of guests. Eventually, I was helped by a Guest Services individual named Caesar. As soon as I told him what the problem was he stated he was aware of the state of the carpet in the room and said it should be dried out quickly. I was informed that the bathtub had been allowed to overrun when it was being sanitized between cruises. It overflowed so badly that it soaked the carpet in the our cabin, the hallway outside the cabin, as well as the cabin next to us. I asked about moving to another cabin and was told the cruise was 100% booked and there was nowhere they could move us. I asked twice for clarification about cabins and was given the same answer again. He stated that they were extremely busy right then but would contact us after 6:00 PM. About 7:30, I again went to Guest Services and was told that they would send someone to check on the cabin. Approximately an hour later an individual from the ship's staff knocked on the door and checked the floor. He stated the machines would have to be left on to dry the carpet and left. The blower was so loud that we left the room and wandered around the ship just to escape the noise. After we returned I turned off the blower in the cabin so we could get some sleep. I turned it back on when we woke up the next morning. Upon returning from breakfast, we were greeted with a second machine which was a very large suction machine which made it impossible to get around the bed. We left very soon for a shore excursion and did not return until mid afternoon. Upon returning we noted someone had come in and moved both pieces of equipment to another spot. I went back to Guest Services and was again told they were working on the room and that we would receive compensation for our inconvenience. The representative stated she could not tell what this amount would be as management would decided the amount. Again was told there were no spare cabins. That night I again turned the machine off when we went to bed that evening. Carpet was drier but I could still mash water out of it. During the night a pillow fell off the bed and was dripping water when we picked it up in the morning. I turned the machine on again when we left for breakfast. We again went on and a shore excursion and returned to the machines. When we returned from dinner, the machines were finally gone. The smell in the room was terrible and reminded us of a wet dog. It stayed that way the entire cruise duration. Mind you this was day three of the cruise when the machines were removed. Consequently, the first three days of a seven day cruise was a disaster to us. On the night before the cruise ended, we returned from dinner and found a final bill statement on our door. After three days of putting up with a mess, Holland America offered us $300 in compensation. I went to Guest Services as was told by the rep that "this is the maximum compensation we can offer". After I stated that we put up with this mess for three days, I was told we were "only inconvenienced for two days" because the machines were taken out after two days. He quickly realized that was not true as my wife produced cell phone photos of our room with the equipment present. It was dated 17:02 23 Sept 2019 which was the evening of the third cruise day. He realized we were right and gave us no further argument about the fact. He went to the back and when he returned to the front desk he stated "they raised to compensation to $400". I was still unhappy about the offer but asked the rep if he could give me an updated statement. He again went to the back and upon returning he stated that the compensation was increased to $450. He offered no explanation for the increase. Realizing this was going no further, we left to pack for disembarkation the next morning. As I stated initially, this cruise was a total letdown for us because of extremely poor management by Guest Services. We were given compensation (which I had to negotiate) that amounted to less than 10% of the amount we paid for the cruise. Probably more important was the fact that no one really seemed to care about our situation other than to state "we are working on it". My wife has a severely compromised immune system and we were very concerned about the possibility of mold or some other type of contamination being present in the room. I mentioned this to every single contact I had with Guest Services and not one person even acknowledged the fact I had brought it to their attention. We felt they did not care about our concerns. This entire situation could have been avoided if we could have been moved into another cabin. To not have any available spare cabins is poor management at best. Actually, I find the fact they have no spare cabins very difficult to believe! When I brought up the issue of no spare cabins to the Guest Services gentlemen the last evening of the cruise he stated " Of course we had spare rooms but they were not of the size and comfort level of the cabin you were occupying".We had repeatedly been told that the ship was 100% booked and were now told they had spare rooms but not like ours! No one questioned us as to whether we would stay in a smaller room for a few days! Throughout this entire episode, we had to actively pursue resolution of our situation with Guest Services and they absolutely showed no concern for the condition of the cabin, our discomfort and inconvenience! We absolutely were not treated as valued customers! Additionally, we felt we were given the "run around" the entire cruise by Guest Services! We certainly plan more cruises but it will not be with Holland America! Needless to say, our experience was unforgettable for the wrong reasons! Read Less
Sail Date September 2019
This cruise was a last minute decision and the most delightful surprise. A 1400 passenger ship now qualifies for a small ship experience.The Veendam was renovated in April and its classic charm updated into a modern version of the ... Read More
This cruise was a last minute decision and the most delightful surprise. A 1400 passenger ship now qualifies for a small ship experience.The Veendam was renovated in April and its classic charm updated into a modern version of the same.Beautiful antiques throughout, easy to get to any place on the ship, absolute fine dining in the main dining room and in specialty restaurants.Chef Guru handled all dining venues from Rudi's Seafood, Canalettti,Pinnacle Grill and buffet to perfection.Classical entertainment by Marian on violin,and beautiful shows especially the Planet of the Stars in main theatre. Other musical performances happy and fun.Service impeccable in all dining areas.Even have a happy hour in 2 bars twice a day!!Many more ports than the usual Canada/New England cruise. Officers friendly and kudos especially to Chief Engineer Paul Jacobs and Hotel director Leonie Henry who were visible and so engaging. Can't wait to book this ship again! Read Less
Sail Date September 2019
First time cruising in many years. Very impressed with friendliness of staff on board. Food was excellent t (I only ate in the dining room). No real concerns with waiting around in line. Generally short lines everywhere other than boarding ... Read More
First time cruising in many years. Very impressed with friendliness of staff on board. Food was excellent t (I only ate in the dining room). No real concerns with waiting around in line. Generally short lines everywhere other than boarding in Quebec City. Quebec I chose this itinerary as it features some excellent ports for bike riding. Connected with local bike shops in Charlottetown and Sydney to rent a road bike. Did a 70km route along the Confederation Trail in Charlottetown and 50km route Along the coastline in Sydney. E-bike tour in Halifax and mountain biking in Bar Harbour. On board environment is what you make of it. Want laid back, head to thermal suite or join a trivia session. Want late night activities head to Spinnaker lounge. Production shows very good. Others perfectly fine. The Gem is not the newest ship with loads to do for young families, but recent updates give it a new modern look. Read Less
Sail Date September 2019
I have been on 5 cruises previously with 4 different cruiselines (including Disney, Princess, and Royal Carribean). My experience on Norwegian Gem was by far the worst. 1. The stateroom is poorly designed, with no outlets near the ... Read More
I have been on 5 cruises previously with 4 different cruiselines (including Disney, Princess, and Royal Carribean). My experience on Norwegian Gem was by far the worst. 1. The stateroom is poorly designed, with no outlets near the head of the bed. Family members with CPAP machines had to run extension cords across the entire room to be able to use their medical device. 2. Stateroom did not seem fully stocked. I found out halfway through the cruise that hand/body lotion is readily available but was never stocked in my room for no clear reason. 3. The food was one of the biggest disappointments. Many dishes came out cold, and the portions for the appetizers are laughable. The food taste was mediocre at best. In particular, the quality of the food at Orchid Garden is not tasty at all. The buffet has poor variety. Despite having a large space, each food station is duplicated, so there is really only half the selection. And attempts at cost-saving were obvious... other cruises have smoked salmon, and this cruise had salmon spread. The tikka masala was always some vegetable rather than chicken. Just a few examples. 4. Having to tender to ports is terrible, and I left with the sense that my cruise experience was diminished due to cost-saving decisions by the cruiseline. 2 ports were cancelled due to weather preventing safe use of tender boats, but other cruise boats were able to dock at those ports on the same day as their cruiselines booked the pier rather than resorting to using tender boats. At one of the ports we actually made it to, delays in the tendering process led to our group having to wait 3.5 hours after our arrival time to actually make it onto a tender boat, so the time available to actually enjoy the port was lessened. 5. When ports were canceled due to weather, the cruise staff revised the activity options. But all I could see were more sales and charged activities (wine/whisky tastings). It's bad enough to miss out on a port, but then to have the cruiseline only open up activities that you have to pay more for is ridiculous. 6. My cruise benefit was to save $50 per port on shore excursions, and I was unable to use that benefit as half the ports were canceled. I had unused "non-refundable" credit that I asked be applied to the service charge since I was unable to use it on a shore excursion, and I was told that wasn't allowed. If a port is canceled, I would hope the cruiseline would go out of their way to try and improve the experience rather than make it more frustrating. 7. The cruise staff was overall friendly but one staff member (female cruise staff member from USA) was rude. She was managing elevator use while it was restricted for 4 hours due to tender boats. 8. The layout of the boat is poorly planned. With disabled members in our party, it was frustrating to have to take elevators up to a certain floor to walk across the boat and then take another elevator down to get to the main dining hall (which is a location we needed to get to 1-2x every day). Read Less
Sail Date September 2019
We sailed on the Jewel to Alaska in July and were disappointed in the ship and food, but gave NCL one more try. We were so excited about the ports for the Northeast Canada sailing, but we missed two ports - and didn't have to miss ... Read More
We sailed on the Jewel to Alaska in July and were disappointed in the ship and food, but gave NCL one more try. We were so excited about the ports for the Northeast Canada sailing, but we missed two ports - and didn't have to miss them! The food was below average, the service was below average and there was nothing to do on the ship. We've taken 25 cruises and this was our 7th with NCL. The point is we've taken enough cruises to know you go with the flow. Sometimes you miss a port - it happens. We always love another sea day, but that wasn't the case this time. Prince Edward Island is the first port we missed and it was because we were tendering. The Captain said it was too windy and too dangerous. It was disappointing, but understandable - it was windy and waters were rough. So we had a sea day and headed to our next port. The next port was Saguenay and we were supposed to have been docked from 11:00 am to 8:00 pm. We arrived early, at 8:00, and there was no dock available. I surmised the Captain gave our dock away and agreed to tender because all of a sudden this became a tender port and the Captain said it was too windy and dangerous to stop. It was a little windy at 8:00 am, but what made everyone mad is: 1) we were supposed to have been docked - if we had docked, as planned, we would have go to stop at the port 2) it wasn't that windy, and by 9:00 am, there was no wind at all. It was the smoothest waters we had ever sailed. The Captain could have waited just a little while, and t we could have had our port. So we had 3 sea days in a row on a ship with absolutely nothing to do. Passengers were grouchy and staff was rude. And to add insult to injury, we received a refund of $15 per person for missing the two ports. What?! We paid over $300 in port taxes and missed half the ports. The port fees should have been fully refunded and an additional bigger refund for missing the ports. Rumor has it - there was an issue with the anchor and that was the real reason we missed two ports, but we'll never know. I wrote NCL a letter, and have only received a generic response they received my letter - still no direct response. NCL had opportunities to make this better and they missed every one of them. They lost a lot of customers over that, and I see they are in the headlines again today for a similar issue on the Spirit. Read Less
Sail Date September 2019
The whole point of this trip was to see Canadian ports. Norwegian massively let us down. Although there was only supposed to be one tender port, without explanation, there ended up being three, two of which the captain claimed the weather ... Read More
The whole point of this trip was to see Canadian ports. Norwegian massively let us down. Although there was only supposed to be one tender port, without explanation, there ended up being three, two of which the captain claimed the weather was too rough to visit. It didn't seem that windy or wavy to the passengers, and everyone on board was bummed out and bored. Other cruise ships were docked at the ports in these locations, but apparently Norwegian didn't consider this a priority. We would not have booked this cruise if we knew such an outcome was a possibility, yet other than a half-hearted apology, Norwegian has as of yet done nothing to compensate us for a ruined voyage. This ship was not made for three consecutive days at sea. All the dining venues were severely over-crowded, old people were eating at the buffet standing up, good luck getting a drink at the bars even with the drink package, and the only additional activities they added were for-pay ones such as shopping and gambling. Every spot on the ship was a zoo, as passengers were meant to be away on excursions instead of being corralled on board with nothing to do for an endless period. The food was edible but uninspiring. I didn't even gain weight as there was no temptation to overeat. We did enjoy Teppenyaki, Le Bistro and Moderno that were a small cut above regular dining.The entertainment was quite good, other than two of the evening shows being by one man, an Irish singer who was only mildly comedic the first time. I thought we were supposed to see Blazing Boots, but it didn't happen. The staff were almost universally nice, and our room had a lot of storage with a very comfortable bed. I could have been quite happy if they hadn't cut the itinerary in half. The highlight of our trip was getting off the boat in Quebec city. After three days without stepping foot on dry land, we practically kissed the grimy ground of the port terminal. Read Less
Sail Date September 2019
My wife and I chose this last minute cruise since she had never seen Canada. We are frequent cruisers of the Caribbean and thought this might be a nice change. The ship is fairly small and the clientele for this cruise is definitely ... Read More
My wife and I chose this last minute cruise since she had never seen Canada. We are frequent cruisers of the Caribbean and thought this might be a nice change. The ship is fairly small and the clientele for this cruise is definitely older. The food was good on the cruise. The best part for us was all the food is actually served even on the buffet. Was nice to not have other guests touching serving spoons and kept things very fresh and appetizing. Had not seen this on most lines and was a nice feature. This cruise had ports every day so that kept daytime activities onboard minimal which was ok since we took cruise to see the sights. However in evening there was still little to do but eat, casino or drink. They did have ESPN on at one of bars to watch sports which was nice. Bars are actually minimal too so had to go out of way usually to find drinks. Very friendly staff but amenities from most ships are lacking here. So if onboard activities are your preference pick a different cruise. We chose to do our own activities in port so didn’t do the planned excursions. They also seemed very pricey for what they offered. There was a nice theater onboard with a couple nice movies that were shown. Also, the shows were decent though nothing special. The cabin was good size and had a tub. We had a window cabin and it was comfortable with lots of storage. Only one outlet on desk but will bring you a power strip. This is difficult though if you have lots of devices and also the desk is far from bed. The tv is also small and far from bed. They will give you dvds to watch but again hard to see in 13 inch screen that is the long way across the room. Overall happy with room though. The bad now. This is an older boat and it actually broke down in Quebec City so we couldn’t continue to our last port in Montreal. In talking to staff this wasn’t the first time it broke down either in the last year as they all knew the drill. This kept casino closed the last night and took away one of the few entertainment things on the ship. This also meant the decided to bus us to Quebec starting at 4 am for a 3 hour bus ride to the port. This was the only information given. When we got to bus it was an old yellow school bus! So no facilities in bus and no information prior to leaving the ship this would be the case. People had just eaten and now had to ride in a tight bus, no facilities and no air conditioning. They did stop about 2 hours into trip at rest area but by then people had resorted to using bottles etc. when we got to the port they had our luggage on a truck that was at port but not unloading. Instead they chose to spend an hour loading the next group on those buses to take them to Quebec City to board the boat. So we sat at the port an hour waiting for luggage with no Holland America rep present to explain where to go for luggage, timing, etc. For the inconvience e were given $50 ship credit on our account. Also, offered 15% off future cruise where details of discount were supposed to be on other side of letter but was blank. So really no offer at all there. I would have rated the cruise about a 3 had the end not happened or been handled better. However the lack of communication and really poor accommodation at the end made this a terrible cruise. Given age of boat and past problems I would tell anyone to avoid this ship at all costs. So sort of buyer beware situation. Read Less
Sail Date September 2019
I chose this cruise because my family decided a last minute trip and this trip was the only itinerary would fit our schedule and we wanted to explore the East coast of Canada. I would rated the experience better if it was our trip ended so ... Read More
I chose this cruise because my family decided a last minute trip and this trip was the only itinerary would fit our schedule and we wanted to explore the East coast of Canada. I would rated the experience better if it was our trip ended so terribly on the last day of our cruise trip. The crew members were hardworking and friendly. The food was good overall. I think they ship needs a major update in many areas as it looks really outdated. On the first night of our trip, there was a fire alarm triggered at 2 a.m due to some leak of a smoke. We were super terrified. On the last day of our trip, the ship broke down at Quebec City and was not able to make it to Montreal. We were told that we would be transported from Quebec City to Montreal by bus. They started to transport passengers starting at 4 a.m.! As we didn't pre-arrange any transportation with the cruise line, they would only be willing to transport us to the cruise port. When we were in line to wait for the bus, we found out that we had to travel by old small Yellow school bus!!!! Our luggage were loaded in other trucks as no space in these tiny smelly Yellow bus! We waited for at least 45 minutes at the Montreal port to get our luggage! There was no one from Holland American to assist passengers. They were just shipping these passengers from Montreal to Quebec City so they can board on the broken ship! No one cares about the passengers. There were a huge line up at the taxi and I barely made it to the Montreal airport to board my 3 o'clock flight. There were other passengers have missed their flights/train due to this delay! No one from HAL would offer any help! The compensation was a joke. We were given a piece of paper that we can get discount for the future HAL cruise and referred the terms and conditions in the back but it was blank!!! This was a super terrible experience and HAL handled it poorly! Who wants to travel again with them!? Read Less
Sail Date September 2019
We choose this cruise for the itinerary. It was leaving from Boston and we don't live to far away. Also we had heard great things about Holland America. We loved the first 5 days of the cruise but the last two were where Holland ... Read More
We choose this cruise for the itinerary. It was leaving from Boston and we don't live to far away. Also we had heard great things about Holland America. We loved the first 5 days of the cruise but the last two were where Holland America totally lost us. We loved the service, food and ship until the last two days. Two nights from the end of the cruise a pipe burst on our deck and 6 or 7 rooms not far from us were flooded. We heard others on another deck were also affected. They had to move the people on our deck at 4 am. They woke us up with all of the noises but at least we were dry. We had a fire alarm go off on one of the first nights of the cruise at 2 am and it ended up being a steam leak in the galley but alarms and speakers going off so wrecked up that night's sleep. The worst thing was that the ship started having propulsion problems before Quebec City which slowed us down so we were several hours late getting into that port. They worked on the problem while we were ashore and acted as if it was fixed but by dinner that night it was clear we were not going anywhere. They finally told us at 10pm we were not going to Montreal on the ship and were to be bused in the morning. When we showed up to disembark we were put into a yellow school bus for an estimated 3 hour ride which ended up being over 4 hours. No room for luggage or carryons. No room for knees. No room for senior citizens. When we got to the Montreal Port Terminal we had to wait for 40 minutes to unload because they were first loading up the next cruise guests for the next week and they had to get them to Quebec City. I was livid that they had the gall to make us wait in the parking lot (as we had already paid) so they could load up the new guests. We also found out that other guests got to be on nice air conditioned custom buses as they were waiting in the parking lot with us. We were supposed to disembark in Montreal at 8am. We didn't get to leave with our bags (had to wait on them as they came by u-haul truck as no room on a school bus) until 2pm. So pretty much whole day lost in touring Montreal due to riding on a bus and waiting at terminal and waiting on bags. Then we had to drag our bags several blocks aways from the terminal to get a ride as the taxi line was very long and not moving. But Holland America did give us a $50 pp credit for all of this situation so I guess in their minds they took care of us. Terrible communications on the issues. If they would have advised we were going to be stuck on a school bus I would have looked for a train, plane or automobile instead. Due t the issues on the boat, I also wonder whether this boat should be active right now. I'm no expert but it sounds like dry dock is where it should be. Read Less
Sail Date September 2019
There is much to like about Seabourn's fall foliage cruise provided you don't encounter a hurricane (Dorian) and have to forego Prince Edward Island and opt instead for 2 nights in St. John New Brunswick, an unscheduled port ... Read More
There is much to like about Seabourn's fall foliage cruise provided you don't encounter a hurricane (Dorian) and have to forego Prince Edward Island and opt instead for 2 nights in St. John New Brunswick, an unscheduled port where it rained sideways. The captain was cautious, and when we read about the power outages in PEI and the hurricane-related problems in Halifax, we felt good about Seabourn. Highlights for us include: * Thomas Keller Grill (restaurant) * Earth and Ocean (restaurant) * Decent and copious amounts of complimentary wine at each meal * Top-shelf liquor, also complimentary, with a generous pour * Great service from staff, especially waiters and bartenders * Availability of early morning coffee, espresso and snacks (6:15 am!) Problematic issues for us include: * Deck 4 'suite' #433 - very close to service entrances and elevators with no balcony. Seabourn should forego the claustrophobic rooms on Deck 4 and re-purpose the space (only 30 rooms +/-) * Excursions were outrageously expensive. Full Stop. * Saguenay Fjords - advertised as the best in North America, which sounded terrific, were only visible at night. Seriously! The ship's lecture described the magnificence of the fjords, but then pointed out that it was too bad we wouldn't see them because it would be nighttime. * Cap Aux Meules - we're not sure why the ship stopped here unless they needed to restock. Very little to do and quite barren. * Evening dining doesn't begin until 7pm, offering no options but room service for guests who like to eat earlier and avoid going to bed with full tummies * And lastly, we thought the food (other than the Thomas Keller Grill and Earth and Ocean) was inconsitent. Fortunately there was a good salad bar and plenty of smoke salmon. We would urge Seabourn to adopt a Viking feature and offer sushi and sashimi at dinner. Read Less
Sail Date September 2019
We flown in the day before and spent the night in Boston. The embarkation was rather smooth as we didn’t rush with the masses to get to the pier. We were offered an upgrade to the Neptune Suites and we jumped on it as apparently some ... Read More
We flown in the day before and spent the night in Boston. The embarkation was rather smooth as we didn’t rush with the masses to get to the pier. We were offered an upgrade to the Neptune Suites and we jumped on it as apparently some travelers canceled due to hurricane Dorian. We figured that the storm would have been ahead of our travels so there shouldn’t have been any excursion disruptions. Upon settling into our cabin and waiting for our luggage to arrive, we stepped into the Neptune Lounge to find snacks waiting for us. The fruit tarts are delish and look for them each day. After attending muster, we were informed the Captain decided to delay our departure from Boston an hour to give the storm a chance to go further north. Our main dining room experience was fine, we sat with 2 other couples. Going forward, we decided to get a table for two for the remainder of the cruise. Bar Harbor Sept. 8th We ate breakfast at the Pinnacle Grill as that is exclusive perk for Neptune Suite guests. Very good service and food is perfect. After arriving ashore via tender, we looked around for signs and possibly someone to tell us where the Lulu lobster boat ride is located but no one seemed to know. After waiting for 5 minutes, someone did show up and lead us to the area where the boat is tied up. We waited until the designated time and boarded. We opted for forward seats with unobstructed view of where the lobster traps were to be hauled up. The female guide was very knowledgeable about the lobster industry and about lobsters. We learned quite a bit, now we know a female has sweeter tail meat, while the male have bigger claw meat. We got dressed for formal night as we are scheduled to do the Cruise Critic meet & greet. We received acknowledgements from about 18 folks but in the end, only 6 showed up. Very disappointing but we had good conversation nonetheless. Beverages and cookies were provided so at least it was not a total disaster. Formal night was good as the dining room has special meals to select from. Of course the photographer was making his round be we forgo the photos as we weren’t going to purchase any of the photos. Halifax, Nova Scotia Sept 9th After getting off the ship, we boarded the Horse Trolley ride through the city. We did see debris from Dorian, uprooted trees, and even a crane that fell from top of a building. Overall, nice ride through the city but the seats were not that comfortable. After returning to the pier, we stopped in to one of the shops to try out the so called famous “Lobster” roll. We opted to just by the mini one to split. It was ok, nothing to write home about. We went back to our same table for two for dinner now that the maître d knows us. Sydney, Nova Scotia Sept 10th After arriving by tender, we were ushered into a small room with tables and a small stage in the front for Spirits of the Fiddle. There were drinks and biscuits which were ok, hard and tasteless. The music was ok and they had a clog dancer for one of the songs. After getting back to the ship, we decided to see what is up at the lido deck. After looking around, we decided on getting a made to order pizza. After waiting for about 30 minutes, the buzzer rang to tell us it was ready. It was nice and hot. Thin crust just like the way we liked it, very tasty. DH got his shirt stained so we decided to get the laundry done. The laundry is complimentary with the Neptune Suites so we were able to get our clothes washed as often as we liked. We went to the dining room and to my surprise the waiter gave me organami elephant. So I took the elephant to try our luck at the casino with blackjack. As it turned out, not so lucky, lost $200. Charlottetown, PEI Sept 11th The rain finally caught up with us so after getting off the tender, we walked into a chaotic building wondering where we needed to go. After a bit of looking we finally found the kiosk where the gal took our tickets. We waited until a guy showed up and took us out to the Chinese Junk boat. We walked quite a bit but after we got settled in, all twelve of us, we traveled out into the bay. It is a family operation as the wife and daughter came from mainland China. He is Caucasian and told us how he got the boat. The wife served snacks and tea to everyone. The daughter did dancing and singing in Chinese. We did try to head out to the lighthouse but the water was getting choppy and the older travelers were starting to look a bit green so we headed back to the pier. We went to the dining room and found an organami dog this time. Cruising the St. Lawrence River Sept 12th Tried the casino again and didn’t have any better luck so switched to slots. At least didn’t lose as much. Dressed for our Pinnacle Grill Dinner and we ate so much but the filet mignon was cooked to perfection. Quebec City Sept 13th After leaving the ship, we waited for our winery and Ste Anne falls tour. We drove outside the city and stopped at the winery. The guide provided us with wine samples which were all pretty good. We then drove to the Ste Anne falls. We decided to take the golf cart instead of walking the trail as DH knees would not be able to handle it. We took pictures and video from two vantage points but we opted out of trying out the zip lining. Our last meal at the dining room and the waiting gave me an organami butterfly. Montreal Sept 14th Our last breakfast at the Pinnacle Grill. We lounged in our cabin since there was no hurry as we couldn’t check into our hotel room in Montreal until noon. We disembarked with a slew of other passengers and into cab for Hotel Zero 1. We left our luggage with the reception desk person and headed into Chinatown across the street. We walked to find the dim sum restaurant and after many attempts, found it on the second floor inside a mini mall. The restaurant did not have dim sum carts but rather a list for us to order. The food was so so, as the ones back home is better in our opinion. We returned to the hotel and found out our room was ready. The room as nice, although the couch could have been better. We rested up and then we made our way out for dinner. Again the food was so so. We went to the bakery and picked up breakfast items for the morning. Montreal Sept 15th We ate breakfast and received text message our tour guide is waiting downstairs. Ruby is our guide for Montreal. We traveled through the city stopping in a meat restaurant to sample their brisket. Very tasty. Then stopped in the fresh bagel shop and picked up out of the oven bagels. Also very good. Then off to the fresh market, we walked around to see all kinds of fresh fruit and vegetables. Amazing sight, we sampled sweet corn and it was so good. Stopped into a wine and cheese store. We sampled the meat and cheeses along with apple cider wine. After being dropped back at the hotel, we later went for Pho and bought some souvenirs. Next day our early transport to the airport and flight home. Overall, pleasant vacation, ship staff is nice and cabin roomy. Read Less
Sail Date September 2019
The timing of the cruise fit within our schedule so NCL was chosen. This was our 2nd cruise, 1st with NCL and probably the last with NCL. One reason we won't go NCL again - is it's too old of a clientele. The comedian has it ... Read More
The timing of the cruise fit within our schedule so NCL was chosen. This was our 2nd cruise, 1st with NCL and probably the last with NCL. One reason we won't go NCL again - is it's too old of a clientele. The comedian has it correct. It's a floating nursing home. At 50, we were the youngest on the boat ! Expect most to turn in at 10 pm or earlier. You'll also be stuck behind many walkers in the many lines. While the hurricane wasn't their issue, they could have communicated it better. We had to hear on the local new (we're from Maine) that the ship would be re-routed to Portland due to Dorian. NCL had not told us yet. We called the customer service # and they still had no information yet. So we traveled from Portland to Boston, just to head back to Portland - oh well. They gave us a port charge credit of $10 each. Halifax closed their port so we had to skip that port. So it was a day at sea instead. Still waiting to hear about a port charge credit for Halifax. Several calls/emails still nothing. Cabin was on deck 4 (4553) Inside. Good for us. Less movement. Never met the steward but he/she did a good job. It was just the 2 of us so this fine. Dining - The pay restaurants - Japanese place, french place were too close to the Casio and cigar bar so they stank of smoke. We passed on those. We did eat at the restaurant - grand pacific (included in your cruise fare). Service was excellent. Food needs improvement. Meat (Prime Rib) was excellent, but the corn cob was so overcooked, was not edible. The steak, also good, was served with shoestring fries (Really ?) way to take the ambiance down - serve french fries with a quality steak. No local seafood? No lobster.. we were in Maine? really? Scallops also were no larger than your fingernail. Tiny. No Blueberries that I could find. Again, this is the area for it. Buffet - we ate there a lot. Seating was at a premium though and our ship was not fully booked. Lots of choices - including vegetarian. So real creative designs with fruit carvings Entertainment = we thought it good. Shows were worth going to. One we actually went to twice. They have them at 7 and 9 pm. Dancing - I appreciated that the professional dancers came out to dance at the clubs to get the party started. They missed the Latin night unfortunately, which my wife and I went to. We had the floor to ourselves. Excursions - Dorian caused some damage. Many areas had no power. Not NCL's issue but they cancelled some of the tours and the other ones quickly became overcrowded. Alcohol - packages not worth it. Not even if they are "free" as you still pay the service fee. Do the math. You'd need to drink about 5 drinks each day (for every one in your room) to break even. That's including the first day when they leave port at 5 pm. Skip the packages, and just pay by the drink. We did the "drink of the day" which had a reduced price. They do tack on 20% already, so don't add another tip unless you're really generous. Plenty of free booze around - each night they gave out sample to taste. Hit them up ! Casino also has a "learn" night with free booze. It was the first night was relatively free from smoke and smell. We just took the drinks and walked :) . The art show also has free champagne. Take some, browse for a bit, and walk if you want. Again, would not use NCL again. Customer service on the front end desk is often contradictory. One person would say one thing. If you come back and talk to another person you'd get a different answer. After the cruise, good luck in getting any response - we're still waiting. Average age of our boat I'g guess was mid 70s as well. Read Less
Sail Date September 2019

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