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1,032 Boston to Bermuda Cruise Reviews

Had a wonderful time this was my first cruise and it was so much fun. Amazing trip I already want to go on another one. Food and drinks on board was great, loved the staff, fun on board activities, we had so much fun while at sea, ... Read More
Had a wonderful time this was my first cruise and it was so much fun. Amazing trip I already want to go on another one. Food and drinks on board was great, loved the staff, fun on board activities, we had so much fun while at sea, exploring the boats shops and resturants. I super enjoyed my drink package. Bermuda was beautiful. We went parasailing and saw the dolphins and we also explored Hamilton and St. George's. The Crystal and Fantasy caves were amazing. Horse shoe & Tobacco bay beach were beyond words. We did a lot with only 3 days docked, first day being a Sunday.. theres so much beauty and fun in Bermuda I will have to go back to see more. We used our bus and ferries pass which was soo worth it. We had a great time andI can't wait to travel on another NCL cruise Read Less
Sail Date October 2019
We were traveling with friends that had never cruised before and figured that the Boston to Bermuda would be a first great cruise for them. We got to the terminal nice and early and sailed through security and check-in and patiently ... Read More
We were traveling with friends that had never cruised before and figured that the Boston to Bermuda would be a first great cruise for them. We got to the terminal nice and early and sailed through security and check-in and patiently waited for board. Once we got on board, we were the first ones in O'Sheehans for lunch. O'Sheehans is my least favorite restaurant on the ship but everyone else enjoyed their lunch. After lunch, we were off to explore. I'm partial to the Dawn, the Gem is a beautiful ship that has some cool spots that the Dawn doesn't have, ie., The Great Outdoors. I loved spending time back there. Once our cabins were available, we went to check them out. Our friends had a balcony stateroom. This trip we had an inside cabin. It is my second time in an inside cabin but it was my husband's first time and he wasn't sure how he was going to feel about it. He ended up not finding it too bad. Just keep the bathroom light on and the door shut and enough light comes out. Also, bring a clock with a light to put next to your bed so you can see what time it is. We usually book a balcony stateroom but seeing this was my third cruise of the year, the inside was just going to have to do. :-) Not to mention, I literally left the room in the morning and didn't come back until bed time! Our friends enjoyed their balcony stateroom. The food was amazing. There was never any shortage of something to eat. Cagney's was amazing, per usual. The Orchid Garden was also great. Moderno's left us in a meat coma. One of our server's at Magenta's, Alexandria, was amazing. She was so attentive. Actually, all of the servers were great. We never left any restaurant feeling less than satisfied. The entertainment was great. We saw Blazing Boots and Let's Get Down Tonight and loved both of them. I love the grand finale and I hope they don't get rid of that. I would have liked to see a crew talent show, but I don't think they do that anymore. Karaoke was okay. The sound was better this trip but they need to work on song selections (Ferdie did say they were getting a new company for that, so we shall see). Bandeoke was a blast. Music in the different bars was always good. All in all, it was a great trip. My complaints are minimal; did not like having to sign for the towels. The whole process looked disorganized so I don't know how they really tracked it. Our room steward never introduced himself (my husband was totally fine with that) but I like making the small talk. Other than that, I have nothing bad to say and can't wait until the next one! Read Less
Sail Date October 2019
For our very first cruise, I wanted to choose one that left from somewhere nearby and didnt have a lot of ports to stop in so I had to choose between NCL and Royal Caribbean . I chose the Gem simply for the freestyle dining to try to make ... Read More
For our very first cruise, I wanted to choose one that left from somewhere nearby and didnt have a lot of ports to stop in so I had to choose between NCL and Royal Caribbean . I chose the Gem simply for the freestyle dining to try to make our experience as easy and carefree as possible. I was very pleased with the ship: the staff was very nice, it was very clean. A few times I wished I had more instruction as a first time cruiser but, we figured it out. Bermuda was a perfect destination and overall, I would say that my husband and I had a spectacular vacation. I had read from other cruisers their disappointment in NCL. Declining service friendliness, no towel animals, paper straws.... Paper straws just made sense. I bought other straws to take that were biodegradable and plant based, but I never even opened the box. I don't care about towel animals. I think these people work long hours and that seems a bit of a waste of time, energy and resources. With no basis of comparison, I was happy with the staff. They were all very kind. My only complaint really was the food. There is no indication that I saw that the buffets and the two main dining rooms would be the exact same menu each night. Yes, I know, there is specialty dining, but I sort of figured there would be enough between those two options and O'Sheehans and the Orchid Garden that we would have plenty of great choices. The choices that we did have were mediocre at best. We did not try Orchid Garden, but if you ordered a burger and fries at O'Sheehans, or the pastry basket and eggs for breakfast, you seriously are getting the same burger and fries and pastries that are on both buffets. If you ordered a dish that came with fries in the main dining room, the fries will be the same fries as well, etc. I had few good things but over all, it was much less than I expected for the price that we paid for this cruise. I get that they are in business to make money and the specialty restaurants are part of that, but I was disappointed. I might choose NCL again, because I really did have fun, but I am fairly certain that we will be looking at other cruise lines or headed back to Bermuda via air. Read Less
Sail Date October 2019
A group of us met with our travel agent and we decided on the Gem from his review of it. The entertainment was wonderful, but the most impressive thing was the friendliness of the staff. All of the staff was courteous, friendly and ... Read More
A group of us met with our travel agent and we decided on the Gem from his review of it. The entertainment was wonderful, but the most impressive thing was the friendliness of the staff. All of the staff was courteous, friendly and very helpful. I thoroughly enjoyed the food and the dining facilities. The photographs taken are a little expensive, but for my first cruise, I just had to have them. The shore excursions, especially the tour of the island was extremely informative and a lot of fun. The only thing that was difficult was having reservations for the specialty dining. The reservations were for so late a time, that we missed a lot of the shows. I would not do reservations in the future because of that. The comedy show was fabulous and the Blazing Boots show was the best. I would definitely go again, and use the same travel agent, Chris Chambo. Read Less
Sail Date October 2019
Sailing to Bermuda for our 40th wedding anniversary. We were unexpectedly treated to a special cake at the Chef's Table dinner one night. Meals were very good, and the specialty restaurants were fantastic! The main dining room was ... Read More
Sailing to Bermuda for our 40th wedding anniversary. We were unexpectedly treated to a special cake at the Chef's Table dinner one night. Meals were very good, and the specialty restaurants were fantastic! The main dining room was good, with a buffet offered at breakfast, as well as the order off the menu. The main buffet offered a wide variety, from salad to pizza to Indian and Chinese food. There were always a lot of entertainment going on. Music in the Centrum, which could be heard up several levels varied from Regae to accoustic guitar. There is a piano in one of the lounges, and that was good too. The movie selection was bad, mostly old movies, and the one that was new was only shown once, and conflicted with something else we had scheduled. If you're into wine tasting, there were several opportunities. I wish the lounges and pub would serve finger food so we had something to eat while having drinks. We loved the ship, and would definitely sail again. Read Less
Sail Date October 2019
BACKGROUND- We are Crown&Anchor Emerald. We have sailed on a variety of RCCL ships...big, small and in between. THE KEY— Excellent! Embarkation was so easy; lunch in the MDR was delicious; our carryon bags were placed in the ... Read More
BACKGROUND- We are Crown&Anchor Emerald. We have sailed on a variety of RCCL ships...big, small and in between. THE KEY— Excellent! Embarkation was so easy; lunch in the MDR was delicious; our carryon bags were placed in the closet while we were at lunch; expedited debark upon arrival in Bermuda; internet was slow but a nice-to-have benefit; reserved seats in Theater a definite plus; debarkation was a serious breeze. DINING ROOM SERVICE — Excellent service was provided by Jonathan and Octa at table #256, My Time Dining. DINING ROOM FOOD —Breakfast/ gave up eating there. Nothing was hot. Dinner/ Prime Rib, Steak, Chicken Breast, Lobster Tails all delicious. Other entrees mediocre. Everything seemed to be tepid, not hot. Last few nights, the Caesar salad dressing was like nothing I have ever tasted before, and not in a good way. WINDJAMMER SERVICE — Breakfast service was better than any other meal. But that being said, we spent time cleaning off our own tables most of the time. WINDJAMMER FOOD — Breakfast/ good to very good. Lunch/ good to very good. Dinner/ We ate one dinner in the Windjammer. It was Italian Night. Does anyone in that kitchen taste anything before it is served??? I mean this seriously...I could not cut the meatballs. No one in our party of four could. Left the lasagna after two bites. The bolognese sauce was not the traditional recipe, but it was ok. Aside from the ok sauce, we hardly ate anything but salad. BAR SERVICE — Again, we ended up cleaning off our tables before we could sit down. On one occasion, I gathered up 8 champagne glasses off a table and brought them to the bar. Only one waiter in the Rbar before dinner. Service was better in the Schooner Bar, but again only one waiter. ENTERTAINMENT — The Three Las Vegas Tenors were fantastic! Excellent show. The Music VS Magic show was an embarrassment as far as the magic was concerned. The concert pianist was wonderful. He should have been a solo act. The musical productions were a mixed bag. The four singers were very good; dancers and choreography were lacking. Music in the lounges was very good. CABIN ATTENDANT — Edwin was excellent!! SHIP’S TOP TIER EVENT — Who thought it was a great idea to schedule this event for 7:30 pm, when the premier Three Tenors show was scheduled for 8pm? Was this a way to cut down on the number of attendees? MAJOR PROBLEM — This ship is understaffed. There are not enough crew members in key areas to get the job done. I have never had to clean off tables and wipe them off before sitting down as much as on this sailing. I have seen this mentioned on previous reviews. It is absolutely true. CONCLUSION — Sadly, we have sailed our last Royal Caribbean cruise. Read Less
Sail Date October 2019
1. Very speedy embarkation process in Boston. We arrived at about 1:15 pm and curbside to cabin was less than 15 minutes. 2. Cabin was ready and clean but looked "worn/used". Cabin steward Jacob was wonderful. 3. ... Read More
1. Very speedy embarkation process in Boston. We arrived at about 1:15 pm and curbside to cabin was less than 15 minutes. 2. Cabin was ready and clean but looked "worn/used". Cabin steward Jacob was wonderful. 3. Itinerary was changed due to hurricane/tropical storm Jerry. While we appreciate RCI adding a day in Portland and shortening our stay in Bermuda to keep everyone safe and comfortable, we were very disappointed. 4. Many parts of the ship were in need of repair: outdoor movie screen did not work, near Schooner bar a lingering "burnt wood" smell, cigarette smoke smell in may public non-smoking areas, one day our cabin door would not lock, a few days later maintenance was in our room for over 3 hours to fix a leak. 5. The two outdoor hot tubs closed by 7:30pm every evening. Therefore the only other hot tub in the Solarium was always crowded. This created some hostility among the passengers in the hot tub and those waiting to use it. Also, the staff allowed children into the Solarium in the evening to use the pool, since "the outdoor pool was too cold and the hot tubs were closed". 6. The cruise director staff was suspiciously absent and the activities offered on this cruise were few and far between. The destination speaker was not a good speaker, the evening entertainment was just okay, and the musicians were mediocre at best. We did not notice any live music by the pool. 7. The food was better than expected in Windjammers and Giovanni, and as expected in the dining room and at Chops. This was our 14th cruise overall, and our third and last cruise with RCI. Read Less
Sail Date September 2019
Serenade of the Seas Cabin 1050 suite I was concerned about the food as many reviews indicated that the food was not good. We did not find that to be true at all. I travelled with 3 other family members (all adults) and the suite ... Read More
Serenade of the Seas Cabin 1050 suite I was concerned about the food as many reviews indicated that the food was not good. We did not find that to be true at all. I travelled with 3 other family members (all adults) and the suite was comfortable for 4. The tub is quite high for elderly travelers but, we knew that before we travelled and we were able to adjust. The juggler and comedians were very funny. The other ship entertainment was quite good as well. Unfortunately, the singers fell short of what I have come to expect. I feel bad as I know they train hard but, their voices were not as polished or professional as I expected or heard on other cruises.That is what brings down my entertainment rating. The other entertainment and games and shows were very good. The dining staff and food and chef and wait staff and head waiters and maitre d etc were unbelievably great and we felt like we were the only group in the room. They went way over and above for my 90 year old mother and showered her with attention and helped her with her wheelchair. They also spoiled my 24 year old daughter who is vegan. It was as if she had a private chef with the amount of attention she received and they went way over and above to accommodate her needs. We ate in Chops Grille for breakfast as that was a suite perk. It was very good and hardly any other travelers were there. We ate in the main dining room or Windjammer buffet for lunch. Both were great and plentiful with a good variety of options. We had appetizers and drinks in the concierge lounge and ate in the anytime main dining room for dinner. The excursion we did was the Devils Island Snorkel. The crew was great but, the kayaking was quite limited as to where you could go and you could only use it for 10 minutes at a time. People who snorkeled enjoyed it. We would just ask about how far and how long we could go in the kayaks next time. I would recommend this cruise. Read Less
Sail Date September 2019
We have done many cruises in and out of Boston. We have taken the Maine/Canada cruise on the Serenade three times, we enjoy the ship and decided to try Bermuda this year. Since it is hurricane season we took a chance that we would end up ... Read More
We have done many cruises in and out of Boston. We have taken the Maine/Canada cruise on the Serenade three times, we enjoy the ship and decided to try Bermuda this year. Since it is hurricane season we took a chance that we would end up in Canada again. It was touch and go for about a week, and we did head to Portland Maine for a day, and lost one day in Bermuda. We still throughly enjoyed the cruise and found it very relaxing as usual. The captain was Stig Nilsen, we have sailed with him a few times on different Radiance class ships. Carly Boileau was the cruise director, she creates a great atmosphere around the ship along with Nick her Activities Director. Nibu Sayed was the Hotel Director there was incredible Indian food in the Windjammer. Denis Loncarica was the Chief Engineer. There was no Captains Corner this time which we usually enjoy, seeing the film about the behind the scene’s working of the ship, and having the officers speak and answer questions. We decided to try the three day specialty restaurant package when it went on sale we bought it before we sailed, it was a good value. We were not disappointed, and enjoy dinner in Chops, Giovanni’s, and Izumi. The food was great, and wonderful service as usual. We each tried to hot rocks dinner in Izumi, it was OK, I am not sure what all the rave reviews are about. They have moved the tables in Chops so they are not so close together and the atmosphere is calm and relaxing. We ate in the MDR only once on formal night. It was crowded, and too much rushing about by the staff as they try to serve everyone. I did notice that people in the area we sat were dressed up, suits and a few tuxes on the men, and lots of evening gowns and cocktail dresses and fancy tops on the women. Once we left the dining room it was very mixed and we saw lots of shorts and t-shirts. We ate in the Windjammer several nights, it is much quieter than the dining room, and lots of great choices for food and fantastic deserts. The staff was welcoming, helpful and always smiling. Rocky our room steward was outstanding, kept the cabin spotless and was an expert at towel animals. The ship is in great condition, but I can’t help not liking the changes. I miss the library, though I found a good book to read in the bookshelves by the pool tables, I used to enjoy sitting there reading and listening to the music in the Centrum. The area above the Centrum that used to be the Loyaly area is still closed even though the aerial show is long gone where they stored the equipment. It is wasted space now. I used to like the glass area in the floor where you could look down into the Centrum, I understand it is still there on the Jewel and Radiance of the Seas. Speaking of the Centrum they are still doing all the activities that used to be held in the Safari Club there. The Captains reception seems like an after thought in the Centrum so we just kept walking. It used to be a very special event. The International Parade of Nations is impossible to enjoy in the Centrum. They have had complaints about noise in the cabins near the Centrum, even with the closed doors, but they just keep doing it. It makes no sense. The production shows were very good as always, Stage to Screen was outstanding. We did not see Vibology this time. The commedian was not our favorite, but the commedian juggler was very funny. We used the gym, lots of people did still it was not crowded. We spent no time at the pool but anytime I walked by, there were plenty of chairs. There were few children on this cruise. It was very calm, no crowds, no problem getting restaruant reservations once on board. We had a small Meet and Mingle, wished more had attended. Boarding in Boston was different this time. We were met by a worker with a tablet who checked us in, and took our picture with it. When we arrived their were no lines at all. We usually arrive around 1pm and find few people but this time we just went through security and checking with no waiting. I guess the new method works well. Next year the Brilliance will be sailing out of Boston, we are booked for the 10 day cruise to Canada next fall. Read Less
Sail Date September 2019
The first issue was the fact that we got rerouted to Portland Maine for a day (which I could drive to from NH any day for an hour and a half). So we really only had two days in Bermuda. The first day we had a good time at horse show bay. ... Read More
The first issue was the fact that we got rerouted to Portland Maine for a day (which I could drive to from NH any day for an hour and a half). So we really only had two days in Bermuda. The first day we had a good time at horse show bay. The second day we went to a beach closer to the cruise ship since we had to revised by 4:30 to make it back before leaving. The beach was suppose to open at 9 and they told us we had to wait until 10:40 because the Disney cruise that just came in had to do their excursions before we could go in. Well they were late so finally at 11 after the two excursions came in and filled up the beach us low class royal carribean cruisers who also paid a lot of money for our cruise got about a 10x10 spot that was left on the beach. We bought the deluxe drink package but every time we tried to get s drink it took forever and we had to walk to other end of the ship since there was no waiter by the kids pool area. The drinks also tasted like they had no alcohol in them. The food in the windjammer was always gross , but the food and service at reflections was good. When I went to buy a shirt off the ship the price had gone up because I “ missed the time “ of our cutoff to buy them . Which also just happened to my wife when she tried to buy our pictures that people took of us all week the whole trip we were here. They just told her we had to order them yesterday . We’re still sitting on the ship! I would never recommend this cruise to anyone nor would I ever go on it again. Also anyone who doesn’t smoke probably won’t enjoy it because all you can smell through out the whole cruise ship is cigarette smoke since they let them smoke in the casino. It was nauseating. Read Less
Sail Date September 2019
Embarking Boarding was smooth, efficient and pleasant experience. I boarded at noon and was sent with my carry on luggage to the Windjammer for lunch. At one I went to my room to drop off my luggage. First impressions..T The ... Read More
Embarking Boarding was smooth, efficient and pleasant experience. I boarded at noon and was sent with my carry on luggage to the Windjammer for lunch. At one I went to my room to drop off my luggage. First impressions..T The first room(3645) was a good size with two comfy chairs to read in. Alas the room had not been thoroughly cleaned, as there was "solid matter" in the toilet from the last guest. I took a deep breath after flushing, of course, and said it can't get any worse.. Wrong.. Dining We had a 5:30 seating for dinner the first nite only after a tablemate complained at 5:58 was our order taken, it was requested that we see the Head waiter .. he avoided our table until we were served, then came over several times and proceeded to throw our wait staff,( who was very good, by the way) under the bus so to speak. We never left the dining room until 7:30. I am allergic to Cow Dairy products. The only accommodations were the choice of soy or almond milk in my coffee. There was nothing to put on the rolls.There was no butter or sour cream substitute. I received a dry baked potato each meal... no gravy either. Even after carefully choosing my items on the menu I never received close to what I ordered, nor did I have any idea what I would receive until it appears in front of me. I gave up ordering deserts and had fruit each nite. The call I received from the dining room one afternoon mid week was unnerving. I was accused of signing up for the dining room and never showing, interrogated to if I was planning to show. It was a pretty hostile call. I advised I had been there every nite at the 5:30 sitting, named my wait staff,as well as names of table mates. I was grilled about my table #. No apology was issued. The dining room seemed disorganized. Cabin experience I went to bed I was awaken by the slamming of the crew door from 11 pm to 12:30, the vacuum caused my bed room door to rattle each time. Needless to say I placed a chair up against the door that nite. I got up the next morning only to find there was no hair dryer in my room. My steward was not concerned! Nor too motivated to find me one without prodding. I went to Breakfast , came back and noticed my steward's supervisor was present. I brought up the slamming of the door, and letting him know I was aware there was an empty room just up the hall from mine. the above was the experience in my first room. The supervisor sent me to Guest Services where I was met with great resistant from Veronika on the desk, When I mentioned I had already spoken to a supervisor, things got better. I moved myself from one room to the other tho I was told the steward would assist me. He watched. The first nite I in the new room was quiet however I woke up with several insect bites on me. I brought it to the steward's attention.. and my bed was searched for bed bugs... nothing else.. It was determined there were no bed bugs, and the same bedding was put back on my bed. The next morning I woke to more bites and a tick embedded in me. However all I was offered was to go to the medical center as there were no bed bugs! In the 2nd room I had I stepped on hard plastic left on the floor by the prior cruiser.. Guess this room, too, was not thoroughly cleaned. Needless to say the room experiences and the upkeep or lack of were not on my list of things to rave about. Towel animals appear on the beds every other nite, no longer every nite Enrichment activities Alas the so called activities were slim to none, and what they had reminded me of the activities at the local assisted living home. The shows were scheduled so that you could not eat that the 5:30 or 8 sitting and attend the shows. You had to go to the Windjammer for dinner if you wanted to see a show. Disembarkment.. As one who does the walk off with luggage, the experience was not good. I know they can do it well, as I traveled with them in 2012 and was impressed with how they handled it as it was so smooth and pleasant.. This was not smooth or pleasant. Being sent to the theater, parking your carry on luggage outside and having a free for all to locate and claim it in order to walk of the ship was not my idea of fun. Conclusion I have traveled on RCCL in the past and had wonderful experiences, alas I am glad this was not my first trip with them ,as it would be my last. I thought the service was sorely lacking and a disappointed all the way around. And needless to say I am not pleased that I contracted Lyme disease on the trip. I never in a thousand years would expect to have to take bug/tick repellants on a cruise.. just for the ship experience. I might give this ship a miss until they shift management to other ships . Read Less
Sail Date September 2019
We chose this cruise because frankly, we live by Cruise Port Boston, love Bermuda and spent our honeymoon on the Norwegian Gem on its transatlantic portion of its maiden voyage back in 2007 and wanted to see whether the cruise ship really ... Read More
We chose this cruise because frankly, we live by Cruise Port Boston, love Bermuda and spent our honeymoon on the Norwegian Gem on its transatlantic portion of its maiden voyage back in 2007 and wanted to see whether the cruise ship really was as awesome as we remembered. It was, and then some. The embarkation and disembarkation went smoothly. Sure, twelve years has taken its toll on the ship, but it wasn't that visible. The Dale Chihuly Glass Sculpture in the Atrium of the Gem still wows. The service was great. Our balcony stateroom was consistently kept immaculately clean. The food in the buffet was so delicious it kept us coming back for more. The variety in the buffet, with its different themes each night, was terrific. Even the free coffee was delicious. The staff showed pride in their work, and the attention to detail showed. We attended four major shows in the Stardust Theater, Swing, Blazing Boots, the Chernov Brothers - Circus Dance Show and Get Down Tonight which we very much enjoyed. We were able to walk to Snorkel Park Beach in Bermuda three days in a row and took the free ferry to St. George. We traveled with our nine year old son who is on the autism spectrum, and he had a great time. We went last year on the Norwegian Dawn (August 2018) and will go again on August 21, 2020. Read Less
Sail Date August 2019
We wanted to go to Bermuda and this was a different ship for us, so we went. Overall, we had fun and Bermuda is awesome. Our stateroom was a forward balcony and was nice, clean and the room steward was very friendly and good. However, the ... Read More
We wanted to go to Bermuda and this was a different ship for us, so we went. Overall, we had fun and Bermuda is awesome. Our stateroom was a forward balcony and was nice, clean and the room steward was very friendly and good. However, the service in the dining rooms was horrible every night except once. The food was sometimes good sometimes bad. We would have to ask 3 times for a drink and 40 minutes later it would finally come. (Every night). I have never received such poor service in the dining room or mediocre food like this on any other cruise line. The music was So loud everywhere on the ship. In the atrium you couldn’t go to customer service and ask a question and hear the response because the music or whatever was on, was as loud as it could be. In the Orchid restaurant and Sheehan restaurant, you could hear the bands playing from nearby and it was so loud you couldn’t enjoy your meal at either place (so we never ate there) That and the fact that service was so poor in dining room with only so-so food anyway, meant that our dining experience wasn’t that good. We have definitely had better food and service on other cruise lines. The excursion to Clearwater beach was very nice (but expensive for what you got). Horseshoe Bay beach is great. Maybe we just had bad luck with the service in the dining room and the mediocre food. Maybe someone will realize that the amplifiers don’t need to be on FULL blast ALL the time... then maybe we will fell like cruising on the Gem again. Read Less
Sail Date August 2019
The major reason for choosing this cruise was because of how convenient it was...however after sailing with NCL I will def choose this cruise again for a variety of reasons. The Gem is a smaller/older ship but very "user" ... Read More
The major reason for choosing this cruise was because of how convenient it was...however after sailing with NCL I will def choose this cruise again for a variety of reasons. The Gem is a smaller/older ship but very "user" friendly, esp. when traveling with older people. Our our balcony cabin was a little on the smaller size but always clean, towels replaced, etc. The Grand Dining Room was very good, we did however purchase 3 night specialty pkg, Le Bistro was amazing, Hibatchi was delicious and although we enjoyed Cagney's it had the feel of the buffet with the people were dressed, noise level, etc. Entertainment was very good but the activities around the pool were a bit odd. We didnt do any excursions through NCL... we did rent a Twizy for the cost of one excursion and had our own transportation for 24 hours! As far as service goes it depends who you were dealing with. Cabin stewards were wonderful as was waitstaff. The bars didnt seem to have enough bartenders on... and lastly the front desk NEEDS A LOT OF HELP...I was misdirected several times, I had trouble with my credit card (my bank said it was on NCL end) as did a lot of other people and I realize that nothing is perfect I did not need THE MANAGER TELLING ME "IF YOU WILL LET ME FINISH" in a nasty tone....COMPLETELY UNCALLED FOR...later he back peddled when realizing he was in the wrong and all of a sudden we received chocolates in our cabin. As a side note: I would love it if NCL included 2 drinks per day per person on their account...I found the booze pkg completely unreasonable in price and the fact that I would have to buy 2 (I might have ONE drink a day) totally ridiculous... Read Less
Sail Date August 2019
Took cruise because of ease of access from Boston. Overall a very sad ship. Food was lackluster at best. ( except Cagney’s ). Everything is dated and worn. Young crew very helpful but leadership invisible. Worth driving to NYC to get a ... Read More
Took cruise because of ease of access from Boston. Overall a very sad ship. Food was lackluster at best. ( except Cagney’s ). Everything is dated and worn. Young crew very helpful but leadership invisible. Worth driving to NYC to get a different ship Buffet was undersized but food was fair to good. Dining rooms were dark and food very salty. Cafeteria quality food Pools are not sufficient to support ship and deck furnishings uncomfortable. Activities seemed few and far between. Shopping areas almost non existent and staff barely competent. Tried to buy item on sale and was told this item can’t be sold because of computer error. When we tried to get a resolution were told management was in a meeting and could not be disturber. This was at nine pm. This ship would be fine at half the ‘discounted’ prices and you had never cruised before. STAY AWAY Read Less
Sail Date August 2019
We chose this cruise because it was from Boston to Bermuda. We live about an hour from Boston,so it was convenient. We went with another couple who had been on the Dawn and really liked that ship,so thought this would be similar. We had ... Read More
We chose this cruise because it was from Boston to Bermuda. We live about an hour from Boston,so it was convenient. We went with another couple who had been on the Dawn and really liked that ship,so thought this would be similar. We had a balcony cabin. The hallways were narrow, the bathroom was small,especially the toilet area. Our room steward was great,can’t remember his name-cabin 9636. The food in specialty restaurants was great,atmosphere in LeBistro the best, found Cagneys to be loud and chaotic since we were near kitchen with food for the Brazilian grille also constantly going by. The main dining rooms service was slow, food pretty good,not great. Entertainment was fair-the best shows were the ones with audience participation. Also,there were a few sea days and activities need improvement-origami and towel folding? There was trivia and bingo,but we spent a lot of time on balcony due to lack of decent activities. One tip-if you want to do painting,sign up as soon as you get on ship-it fills up fast. Two outdoor pools only-always very crowded unless you went at 8am,which we did. The Bali Hai bar near pool is only smoking section and seemed to be loudest-people way overindulging!! Overall,a decent trip,but not sure would cruise Norwegian again. Read Less
Sail Date August 2019
The Restaurants, Shore excursions, entertainment were excellent. This was my 16th time going on Norwegian to Bermuda. This was my friend's 5th time The service up on the deck was very poor it was very Hard to get a drink ... Read More
The Restaurants, Shore excursions, entertainment were excellent. This was my 16th time going on Norwegian to Bermuda. This was my friend's 5th time The service up on the deck was very poor it was very Hard to get a drink from any of the service staff as they were very sparse We had a balcony room With people on both sides of us smoking on the a balcony and we had to file a Complaint. The Norwegian gem was definitely not our best experience. The smoking continued for 2 nights before the people beside a stopped and they denied smoking but it was billowing in our room. The specialty restaurants , Cagnes and Le Bistro were terrific but we had an experience at La Cucinas the food came out cold. The Magnum restaurant was great. Very leary to travel on the Gem again. Having traveled on Norwegian 16 cruises to Bermuda this is the 1st negative review I've ever written. Read Less
Sail Date August 2019
Old ship needs updating. paint chips on our balcony every day. Embarkation went smooth but disembarking was crazylines wrapped around half the 7th floor and not suitcase friendly floors and ramps. We had a large cabin but not updated. ... Read More
Old ship needs updating. paint chips on our balcony every day. Embarkation went smooth but disembarking was crazylines wrapped around half the 7th floor and not suitcase friendly floors and ramps. We had a large cabin but not updated. Food was ok nothing special.O' sheehans was good dining room and buffet were ok at best. a couple of the bars had bartenders that were cranky. did not do excursions. Did do karaoke which needs to be updated not a lot of choices as far as songs. The tv in the room was the size of a computer screen and you could not get messages on the tv. Most of our invites to events never made it to the cabin. The entire casino was smoking and the non smoking area on another floor in the Bliss lounge was a joke. due to weather we had an extremely bumpy ride back to Boston. Will not travel on the gem until updated. Took pictures of the paint peeling. Never saw the 'cruise director. Read Less
Sail Date August 2019
We took the Boston to Bermuda cruise on August 23-30, 2019. This was my 11th cruise with NCL, my husband’s 10th, and our son, daughter-in-law, and grandson’s first. We drove to Boston on the 22nd and stayed at the Embassy Suites. We ... Read More
We took the Boston to Bermuda cruise on August 23-30, 2019. This was my 11th cruise with NCL, my husband’s 10th, and our son, daughter-in-law, and grandson’s first. We drove to Boston on the 22nd and stayed at the Embassy Suites. We were not terribly impressed with the hotel, it was costly for what we got, and the parking for one night was an additional $51.00. We parked at the World Trade Center parking garage for the week for $147.00; we got a spot right near the exit, and they shuttled us to and from the port. We arrived at the port at around 10:00 AM. We waited about 20 minutes for the doors to open to get to the check-in lines. Because we are platinum, we got right through and were able to take our son and his family with us. At the counter I found out that my husband and I were given VIP status, so we all went to the lounge to wait to board. It was a very nice perk! We were on the ship by 11:15. We could have gone to Cagney’s for lunch, but because the kids couldn’t join us there, we opted for the buffet. It was very good, and we had no trouble finding seats because we got onboard so early. We ate our meals at Cagney’s, Moderno, Magenta, Grand Pacific, Garden Buffet, O’Sheehan’s, and Orchid. They were all very good. Our favorite was Cagney’s followed by Grand Pacific. The one we liked the least was Orchid. Our grandson would have eaten every single meal at O’Sheehan’s if he could have! We had inside cabins on deck 11. I always try to choose cabins near the elevator to make them easy to find! This time we had cabin 11521 and our son and his family were right next door in 11519. The cabins had plenty of closet and drawer/shelf space, but were probably the smallest cabins we have ever stayed in. The next time we go on the Gem, we will definitely choose a balcony! Our cabin steward, Lalis, was phenomenal. He always had our cabin in tip-top shape, was super friendly, kept ice in our ice bucket, and made towel animals for our grandson every night! We really enjoyed the waitstaff and bartenders, especially Lin Ling at Bali Hai, Nate at Spinnaker’s, and Sandrick at Cagney’s. Those three remembered our names right from the beginning as well as what we liked to eat and drink. The one thing that I was disappointed about was that 40 people signed up for the Meet and Greet, and only about 20 showed up. The ship’s staff went out of their way to provide snacks and coffee for the count I provided and then people failed to go. We did have a nice Meet and Greet anyway; the officers were very nice. We didn't take any ship excursions, but we did take the bus to Horseshoe Bay Beach which was gorgeous. By the end of the day, however, the bathrooms were filthy and the water didn't work! We also took the ferry to Hamilton and went to the aquarium. What an awesome place! There's a zoo and a museum there as well, all included in the same price, which I think was $10/person. In closing, the Gem was a wonderful cruise. The crew was among the friendliest we have ever met on any cruise we have ever taken. They couldn’t do enough to make sure that we were happy and having a great time! Read Less
Sail Date August 2019
We have been on this cruise many times on the Dawn and had a great time, this time we were on the Gem not so great! Had the spa package the water in all the tubs was way too hot, took at least 2 complaints for them to check it out! As it ... Read More
We have been on this cruise many times on the Dawn and had a great time, this time we were on the Gem not so great! Had the spa package the water in all the tubs was way too hot, took at least 2 complaints for them to check it out! As it turned out the water temperature was too high. We canceled the package! Our shower still had someone’s sea sick patch in it, so not clean! Please bring the Dawn back to Boston much better set up boat all around! Not enough people doing bar service or picking up empty cups around the pool area! I actually stepped on a cup in the pool, does anyone clean the pool at the end of the day???????? Then we had the smokers, we had a balcony with a person vaping beside us and a cigarette smoker above us............ We did complain and the vaper was spoken to but he still continued to indulge!!!!!!!!!! Again please bring the Dawn back to Boston!!!!! Read Less
Sail Date August 2019
We did not explore Boston since we live in nearby Rhode Island and have visited many times before . We love Boston! The embarkation went well although there was a period of time where we waited in line to check in due to high volume of ... Read More
We did not explore Boston since we live in nearby Rhode Island and have visited many times before . We love Boston! The embarkation went well although there was a period of time where we waited in line to check in due to high volume of arrivals at the same time. The ship was in decent shape. Not the best shape or cleanliness that we have experienced on 4 previous cruises on other ships. The cabin was as expected. Inside cabin and no different than the usual on any cruise line. The dining experience was below average at best. We have come to expect great quality of food and presentation. We had neither. The buffets were always loaded with the same foods each day with very little change. Food temperature was often warm and not hot. The dining rooms were varying. We ate on the first night and the last night. The first night we had an average quality of food (dry steak,small portions and lack of offering of beverages.) We did eat at the Asian restaurant which was of very good quality but the cleanliness of the dining area was very lacking. O'Sheehans (an Irish bar) also had good food. The entertainment on the ship was not (must-see). We enjoyed the comedian Andrew Kennedy but all the other acts were okay. Activities were very weak. Bingo was very expensive, the casino was not a winning scene for many and the trivia days were not very well thought out. Service was the least personable than I have ever received on a cruise ship. Not a single crew member got to know my name. There was absolutely zero push to provide patrons with drinks since most of us had a drink package. The port was excellent since it was one of my favorites (Bermuda). Will go back but with another cruise line. The excursions were also excellent but there is zero need to book on the ship. You can go to the tour booking office off the dock and book all your excursions at a reduced price than the on ship excursion office. We travelled with a large group of 25 and had a great time. We will look for alternatives for cruising with other lines if making a return to Bermuda due to the low value for our money paid for this ship. Read Less
Sail Date August 2019
My husband & I took this cruise with our 3 grown children & our son's fiancee. 4 of us had taken the same cruise in 2016 on the Norwegian Dawn. We all had a great time in Bermuda - we went to Elbow Beach & Horseshoe Bay ... Read More
My husband & I took this cruise with our 3 grown children & our son's fiancee. 4 of us had taken the same cruise in 2016 on the Norwegian Dawn. We all had a great time in Bermuda - we went to Elbow Beach & Horseshoe Bay and we went Helmet Diving with Hartley's and snorkling with Rising Son. (It's much cheaper to book the excursions yourself than to do it through the cruise line. The food on the ship was excellent - we ate at Le Bistro, Cagney's, Moderno, both main dining rooms, Orchid Garden (the only restaurant we didn't really like, but we're from the Boston area where there are many excellent Asian restaurants) & the buffet. We especially liked the food from the grills that were set up near the pool at lunch time. The only thing that was a disappointment was that they would not take down the doors between our balconies. Our travel agent didn't know about this, so when we booked 3 rooms with adjoining balconies we had thought that we could all be on the balconies together. The rooms were too small for 6 people, and there were no small lounges on the floors with the staterooms (they do have those on the Dawn). We tried to go to the card room but it was often busy & there were tables reserved for bridge (and once there was a painting class in there). We went to the bigger lounges, but there were often activities going on there. Because of this we may choose a different cruise line next time. Read Less
Sail Date August 2019
This would have been a fine cruise if we hadn't traveled on two other cruise lines in the past. We picked it because the Boston location was convenient and cheap. Overall, we had a nice time. Bermuda is a terrific place to visit. ... Read More
This would have been a fine cruise if we hadn't traveled on two other cruise lines in the past. We picked it because the Boston location was convenient and cheap. Overall, we had a nice time. Bermuda is a terrific place to visit. It's nice to be in a single port for nearly 3 days to experience it in depth. However, the general "complimentary" dining left a lot to be desired. There were few choices, seating was quite hard to come by, and the general quality/variety of food was merely fair. (If these had been land restaurants, we would not have returned to them.) Once we tried them, we avoided the general dining for dinners. The "Freestyle" dining means no reservations can be made at the three general dining rooms, so it's first come first served. We had to arrive at the instant the dining rooms opened to avoid a 45-minute wait. On the other hand,the extra-price dining was excellent, and fortunately our purchase package included 3 these. But this is representative of the general upselling vibe you feel on this ship. At every turn, you are encouraged to spend more money to make the experience more palatable, whether that be dining, wifi (which is glacially slow), or anything better than mediocre wine at dinner. The showroom entertainment was top-notch. High production values, talented casts, and the 45-minute show format kept our interest. The size of the ship makes it easy to get around. However, finding a pleasant place to sit and relax is a chore. We were especially annoyed by all the chair-hogging and table-hogging. One day we couldn't find a single deck chair indoors or out available to sit in. Bars were great. Only once did I stump them with a drink request. However, you have to scrutinize the daily schedule to figure out which bars are open at what hours. It's strangely staggered. This being our third different cruise line, we didn't already know the "inside scoop" on how things are done on NCL. The explanations of embarkation and disembarkation, as well as many other important details. were inadequate to a first-time NCL traveler. That said, the ship seemed to have a lot of NCL "Latitudes" members -- which is their loyalty program -- and those folks seemed quite at ease with the NCL quirks. At Bermuda, we skipped the expensive NCL shore excursions except for a mostly useful mini-bus tour of the island. The NCL free ferry to St. George at the opposite end of the island is a convenient service. Based on this cruise, we would avoid NCL for future cruises. Read Less
Sail Date August 2019
The Boston to Bermuda cruise and back Embarkation consists of two parts- one standing outside for half an hour -two/standing inside in line for a half an hour Once a board we headed to the grand Pacific dining room Where they ... Read More
The Boston to Bermuda cruise and back Embarkation consists of two parts- one standing outside for half an hour -two/standing inside in line for a half an hour Once a board we headed to the grand Pacific dining room Where they accommodated a slight substitution in our order which pleased us. Since most passengers ate at the buffet we expected fairly quick service. We erred- and we waited and waited. And the food arrived some of us felt extremely satisfied and some felt it was OK We ate at the specialty restaurants every evening left happy and pleased that we bought the 5 dinner package.Le bistro rated the highest for elegance, quality of food and ambience. The shows range from excellent in the 60s song and dance show to just OK on others The ship band seemed robotic but the husband and wife musical team entertained us on all their shows ! Alcohol Consumption morning noon and night brought obscenities from passengers morning noon and night . Late night drunkenness bright yelling and screaming outside the gangway where Security eventually stepped in, loud obscene phone calls from the balconies as well as noisy room service enjoyed on the balconies at 3 AM . Guest relations seemed uninterested in late-night shenanigans that kept passengers awake. The respect the staff and crew showed to unruly and impolite passengers amazed me. Regardless of the lack of manners or demands passengers made, the staff show nothing but respect. O’ Sheehans Is a hidden gem with the best peanut butter chocolate cheesecake in the world- a limited menu but the small intimate setting makes for a comfortable meal. Orchid garden hostess seats parties right next to each other even though there are other tables available for some personal space and if you ask for one of these other tables response seems to be annoyance. If you like hot and sour soup you will enjoy theirs and the potstickers well with the trip. The smoky casino causes your clothes to smell like cigarettes, so for financial and cleanliness reasons I suggest you spend limited time there. although there is a daily gratuity for the screw I suggested if anybody goes out of their way for you to appreciate him or her and reward him or her with additional tip on the last day as their low salaries and distance from home and their families make their work even more gruelling then it already is. We would not do the Boston Bermuda again. Read Less
Sail Date August 2019
Took a cruise to Bermuda out of Boston with my girlfriend. She had been a cruise before but this was my "rookie trip". We wanted to maximize our time so a cruise out of Boston where we live made perfect sense. Wow what what a ... Read More
Took a cruise to Bermuda out of Boston with my girlfriend. She had been a cruise before but this was my "rookie trip". We wanted to maximize our time so a cruise out of Boston where we live made perfect sense. Wow what what a great experience from start to finish. So much to highlight so here's some of the highlights: Outstanding crew Amazing shows and music Awesome shore excursions Amazing food Great drinks to complement the entertainment First-class ship Outstanding service Great on-board activities Aesome fitness center and gym and classes Great spa The whole experience was incredible. Will we be back - absolutely! Thanks to the amazing NCL crew as well as the people who managed the on-shore actities. Great organization and everything worked like clockwork. We really enjoyed seeing much of Bermuda while there and really was able to see quite a bit in our three days there. Read Less
Sail Date August 2019

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