3 Fred. Olsen Black Watch Cruise Reviews for First-Time Cruisers Cruises to Norwegian Fjords

As seasoned travellers with many years of road tripping under our belts (to most parts of the UK, Europe, Eastern Europe & Canada) we wanted to try a tour of Norway, a country we'd never been to before but had been considering for ... Read More
As seasoned travellers with many years of road tripping under our belts (to most parts of the UK, Europe, Eastern Europe & Canada) we wanted to try a tour of Norway, a country we'd never been to before but had been considering for quite some time. However, as we started planning it, it became evident just how expensive such a trip would be, plus there was also the issue of there being no ferries to Scandinavia from the UK anymore, which would have meant a very long drive via Holland, Germany, Denmark & Sweden before we even reached Norway. We’d never tried a cruise before, but as an alternative to a road trip we looked at some Norwegian offerings, which appeared to be a more cost effective way of getting / staying there than going by road. We eventually ended up booking with Fred. Olsen for a cruise on the 'Black Watch' leaving Liverpool on 11th May bound for the Norwegian ports of: Alesund, Hellesynt, Gerainger, Olden, Bergen, Eidfjord & Stavanger. The Black Watch is quite small for a cruise ship, it accommodates just over 800 passengers, its compact size meaning it can access the smaller fjords. Being so early in the year meant that we were the only ship in most ports on a given day which was a plus.. The first thing that struck us about the ship as we embarked was how 'well used' and dated it is. On board it's quite jaded in places and in need of a good spruce up and some modernisation. Some people - Fred. Olsen and a few dedicated fans of cruising - call it charm, we call it, 'wearing out'. The exterior of the ship also looks quite bad with it's many “battle scars”, looking at it close-up at the ports of call reveals some nasty looking dents in the hull, and some rust appearing in several places. There seems to be a never ending painting programme going on to cover up the rusty bits. In every port we called at, out came the bucket of paint & rollers to conceal a bit more of it. What this poor 43 year old lady really needs is to go into dry dock for a spell and have the rust properly treated – or better still she should be gracefully retired as her best days are most certainly now behind her. We’ve been on nicer cross channel ferries. When we booked the cruise, we opted for the 'all inclusive' drinks package at £220 for the 2 of us. Like a lot of other things with Fred. Olsen the details of this were very vague until we got on board and found out that 'all inclusive' actually isn't. Water is available at the bar as part of the deal but only by the glass so it can't really be taken back to the cabin and is probably only the tap water anyway. Bottled water in the cabin has to be requested and paid for. Coffee and tea and a kettle is provided in the cabins but in the bars aren’t covered under the all inclusive deal. Only very cheap wines and spirits are part of the all inclusive package on-board, the house “whisky”, as an example, is some cheap Spanish brew which is quite rough, if you want even the lower end brand blended Scotches, like Bells or Grouse etc you have to pay a 50% surcharge – despite it being listed as only 10p dearer than the nasty house whisky in the bar price list. The same applies to other spirits and wines, although it has to be said the red 'house' wine is more palatable than the spirits. For draught beers there’s very little choice – lager or Boddingtons bitter were all that was on offer in the bars. No Guinness or any other dark beers on draught – only tins & bottles which again are not part of the All Inclusive package so attract the 50% surcharge . Olsen need to be a little more transparent regarding things like this because the way things stand it's all just a little too vague in the pre booking information and can catch out the unwary. If we'd known beforehand that the all inclusive package included only the cheapest unbranded whisky and other spirits that nobody outside of the ship has ever heard of we'd never have taken it, we'd have paid for our drinks as we went along and bought the cheap branded stuff on offer, but having to pay 50% extra, even for the likes of Bells, Grants and Grouse made us feel a little cheated. Calling it 'all inclusive' is very misleading. We used the complimentary cabin service on a few days when we arrived back at the ship too late for lunch or dinner and found it very good. Our order was usually at the cabin door within 10 mins of phoning it through. Only things like sandwiches & soup and a few deserts were available but they were of good quality – better than the main restaurant food in some cases. Food in the main waiter served “Glentanar” restaurant was pretty average at best, with more emphasis being placed on the presentation rather than the taste & texture. To be honest it's all just a bit pretentious on what is a rather tatty little ship, especially the formal evenings where passengers have to dress accordingly for dinner. A lot of folk did seem to like that sort of thing though, which only added to the pretentiousness of the whole affair. We only ate in the main Glentanar restaurant on a couple of occasions, on our second and final visit our rather pompous waiter was quite rude to an elderly gent at our table who had complained about his soup. On that particular night we had what was allegedly pheasant which it has to be said was disgusting, it all looked very nicely laid out on the plate in nouveau cuisine fashion, but eating it was like chewing an old inner tube. I'm no expert on pheasant but I'm sure it shouldn't have been that tough and dry. After that experience we elected to eat in the Braemar Garden Café which is a self service buffet restaurant and the food all the better for it. This was a far less ostentatious atmosphere and the waiters were marginally more pleasant. We didn’t eat too may lunches on board, preferring instead to stay out using the limited time available to explore wherever we were docked, as no matter where we’d arrived it was always more interesting than on board the ship. We partook of breakfast most mornings, but found the cooked offerings to be invariably cold to lukewarm. The first morning we tried it the fried eggs were barely warm, as were the beans, sausage and bacon. The cold scramble egg was the particularly unappetising “piece de resistance”. The following few mornings were no better in either restaurant so we opted for the cold continental breakfasts after that which were an improvement even if the croissants were miniscule. We'd booked a couple of shore tours before we left home. The first was from Gerainger by coach up the Eagle Road which was spectacular and well worth the cost. Sadly the second one from Stavanger was a huge disappointment. This one consisted of a trip on the so called Jaeren Railway to Egersund which cost us £75 each. It promised wonderful views as we travelled through the “Breadbasket of Norway”. The reality was a ride by coach through Stavanger at rush hour to the railway station, where we got on to a commuter train. We then travelled for over an hour and a quarter through some pretty underwhelming countryside to the lacklustre town of Egersund where we then boarded the coach for the run back to Stavanger by road which was only slightly better. We did have an hour to kill in Egersund though so rather than stay with the tour guide (who at least had the decency to look a bit embarrassed), we took off to find a coffee shop instead. Talking to other participants of this tour back on the ship afterwards it transpired that we weren't the only ones who felt disappointed by it. We could probably have done the same trip ourselves for less than £20 Norway is undeniably beautiful, the cruise showed us a mere glimpse of what this wonderful country has to offer and we will return there, but next time will be a road trip - and hang the expense, it'll be worth it. As far as cruises go for us, never again. I'm too young even in my mid 60s. If this particular cruise is typical of most then they seem geared more to passengers in the 70 – 80 age group who's idea of fun and adventure appears to be stuffing themselves with as much food as possible, a game of bingo and a quiz chucked in now and then.... and dressing up for dinner whilst on an ageing ship being the icing on the cake. Just short of 3 days to get to and from Norway is excessive, and boring, I’d have preferred a quicker cruise and more time in Norway. Having experienced the open road for years, we simply felt trapped inside the ship. Having too little time to explore the places we saw became frustrating as we had to keep a constant eye on the time in order to get back in time for departure and we hated the stress of clock watching whilst on holiday. I can see the appeal of cruising for some people, but it's not for us I'm afraid. In future I’ll be firing up my car or the motorbike again and taking off for some real travel adventures Read Less
Sail Date May 2015
I was desperate the see the Norwegian Fjords, which by the way were spectacular, so my sister and I booked a trip with Fred Olsen which included the all inclusive drinks package. Embarkation at Liverpool was a breeze and the baggage ... Read More
I was desperate the see the Norwegian Fjords, which by the way were spectacular, so my sister and I booked a trip with Fred Olsen which included the all inclusive drinks package. Embarkation at Liverpool was a breeze and the baggage handlers at the port were slick and fast, however, you do have to fight through all types of walking sticks, Zimmerframe walkers and very slow infirm passengers. My sister and I, although not young, felt like teenagers in comparison as the average age on board was in the region of 70+. Although on the fully inclusive (FI) package, which is good value for money, the rules around what is included in the fully inclusive package is ambiguous and at best vague. This is compounded by the staff offering you items that are not on the FI package, although knowing that you are on the FI package. The result is that you find yourself being charged for a drink that you didn't realise you'd bought? There is a form of stealth sales that goes on as I think the staff receive an incentive to sell drinks and on several occasions I found that I'd unwittingly bought a coffee or a glass of wine in error. The other irritant is that on the occasion that you do order a drink on the FI package you're still expected to sign for the price of it which left us with a tree's worth of paper receipts. Make sure you always check the receipt which has a printed 'FA' on it if you've achieved the fully inclusive package as the staff don't tell you. We found this helpful piece of information from a fellow passenger. All communication is provided whilst on ship via a daily paper put into your room by the evening service staff. This is useful and provides you with all the information you need with regard to sailing time, ports of call, activities and services. We didn't pre-buy port and shore excursions but used the hop on, hop off, facilities that is available at each port. They were perfect for us as it gave us the opportunity to see what we wanted to see and was much cheaper than the excursions. Our cabin was small and dated but was kept super clean by our Cabin Attendant who was fabulous. Everything onboard is chargeable including the cabin bottle of water. We were on deck 5 which is perfectly based for reception, the restaurant one deck below and to disembark which is on deck 3 and the spa which is on deck 3. You don't have to use the lifts and can get everywhere fast. You'll never get in the lift anyway as 2 walkers fill the entire lift and there are only 2 lifts in the centre of the ship. The food is good although typically British themed with it's target passenger being the older demographic. I was however, so tired by the end of the trip by the continual chorus of 'Happy Birthday to you' which is sung by the staff and an attempt to get you to buy your table a round of expensive liqueurs. Although, we met some lovely passengers, the more mature passenger can tend to feel superior and will reserve the best seats, push you out of the way and tell you to move if you're in their way, although they've reserved seats for their friends. You having to stand wherever possible to enjoy the evening is an insult to them. Some would go into the library and put all their belongings down and then disappear for a couple of hours, returning at their leisure expecting their seating to be there waiting upon their return. This resulted in my sister and I roaming around the ship looking for somewhere to sit during inclement sea days, eventually going back to our cabin. The only place that would guarantee us an escape from the infirm was the Gym which was well equipped, clean and tidy with showers and a steam room. The most modern part of the ship in fact. On day 8 of our trip there was a terrible smell across our deck which was attributed to the water refuse tanks being full. They had to dump it into the sea but because we were still in the Fjords the ship had to keep hold of it. All deck passengers complained and we were offered a move to another deck but only for the night which meant we would have had to pack up and then move back - we declined and stayed wishing we'd brought pegs with us for our noses. The reception staff are all poe faced women who know nothing and are accountable for the same. We had several encounters with them and at no time do their faces crack into a smile which is accompanied by 'the computer says no' mentality. The 'can do' ethos is nowhere to be found on this ship. The restaurant staff are polite and friendly, however, have to be because the Management in charge seem to run the place with a fear culture,as we saw staff being told off in public areas in view of passengers which was very uncomfortable to witness. We would cruise again but not on this line - an expensive disappointment to say the least. Read Less
Sail Date May 2015
We booked last October for a cruise of the fjords. At embarkation, our luggage was delivered to outside our cabin on third deck. The cabin was clean and throughout the cruise was well-serviced by Rodell. We found the entertainment very ... Read More
We booked last October for a cruise of the fjords. At embarkation, our luggage was delivered to outside our cabin on third deck. The cabin was clean and throughout the cruise was well-serviced by Rodell. We found the entertainment very good, and we saw a few great shows, and a funny comedian. As we bought the all-inclusive drinks package, we were limited to what and where we could drink, no drinks included on deck seven, and a limited number of drinks on deck six, which meant we were drinking house rum or Stella. We used the buffet for most of our meals, and the food was reasonable to good, the service was good to indifferent. The Reception staff were helpful and polite, and the staff in the Braemar Room were very cheerful and funny. The pianist Ronald is very good indeed, and we enjoyed our time in their as well as the quizzes at 10pm. Wi-Fi is available on board but is very slow,and some days doesn't work atall, It is very expensive if you only buy a few hours, so I would suggest paying £30 for a 24 hour package,not £5 for half an hour. The excursions are very expensive, so think about making your own way around when you dock. Overall, we enjoyed ourselves, but felt that we didn't get the value for money we should have got, and considering we booked so far in advance, should have been given the all-inclusive drinks package and gratuities free of charge, which were later advertised as included. Read Less
Sail Date May 2015
Black Watch Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 5.0 4.2
Entertainment 5.0 3.7
Public Rooms 5.0 3.9
Fitness Recreation 5.0 3.4
Family 2.0 3.4
Shore Excursion 4.0 3.5
Enrichment 5.0 3.6
Service 5.0 4.4
Value For Money 4.0 3.6
Rates 4.0 4.4

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