2 Fred. Olsen Black Watch Cruises for the Disabled Cruise Reviews

Care of the customer seems to have become secondary to profit. A92 yr old pensioner had to be admitted to hospital in Cherbourg but was released as fit a few hours later. We saw him at 1pm sitting in the drafty embarkation shed having been ... Read More
Care of the customer seems to have become secondary to profit. A92 yr old pensioner had to be admitted to hospital in Cherbourg but was released as fit a few hours later. We saw him at 1pm sitting in the drafty embarkation shed having been refused entry to the ship despite the fact the hospital had discharged him as fit to travel, he was 50 meters from the ship,and the ship was not due to sail until 7.30pm. Having made a noisy protest at customer services whose only response was 'we cannot tell you anything' he and partner were finally allowed back on board. All we could do was to mention the Press and hope for the best. They were 12 hrs from Southampton but were expected to get a taxi and three trains to get to the port in the UK to get their luggage which was still on the ship. A truly disgraceful way to treat anyone. Ports and excursions left a lot to be desired. We apparently did not always get our normal births so shuttle buses were used, these dropped you off where they felt like rather the centre of towns, lots of walking on rough pavements. Lisbon was cancelled due to the weather, whose bright idea was Cherburg as a replacement? Entertainment was very good, the new dancing troupe were excellent. Food was adequate but small portions and not as good as before. Restaurants appear to be understaffed. My wife was confined to the cabin for over 30 hours following something she ate, and received a letter saying how grateful they were that she obeyed the guidelines, and as a reward she was offered £71 - off the next cruise booking within the next 12 months. We are speechless. Needless to say, we will not be using their offer. Our disappointment at the whole episode, which should have been a happy break, is now a very miserable experience, not to be repeated. Read Less
Sail Date February 2019
A bit like a care home especially the lounge areas. A lot of elderly people with their carers on board and ambulance often waiting at the dockside. Some good points and some bad. It certainly would not suit everyone this ship or the type ... Read More
A bit like a care home especially the lounge areas. A lot of elderly people with their carers on board and ambulance often waiting at the dockside. Some good points and some bad. It certainly would not suit everyone this ship or the type of people. This review in 3 sections. 1. the Good 2. The Bad and 3. Some other general observations GOOD: Classic elegant salons Small ship - easy to get around Good service Uncluttered well designed interior Informative lectures Clear TV screen in cabin Good drinks prices. Good docking locations - due to small ship. Quick and easy to get off Good choice of wines Lovely library Some very interesting Norwegian works of art throughout ship No children Reasonably priced excursions THE BAD Amateurish shows including comedian Bad smells Maintenance work Average food Lack of friendly personable staff - extremely perfunctorily manner. Bored Only Stella lager on tap and Boddingtons beer Extremely unfriendly future sales - some kind of issue here Catastrophic port talks, the worst I've ever experienced Old peoples home atmosphere Very class based - various comments made - I.e. by comedian - reference to 'High Brow’ A Rough old crowd Extremely slow walkers Lack of current and/or forecasted weather conditions on in cabin screen Inaccurate Google Maps weather info on in cabin screen. 2nd restaurant sitting quite late @ 2100 2nd show sitting quite late @ 2230 Library can get very crowded. Strange games being played. Some general Observations: * There was Noise issue during 3 of the lectures which included the game of quoits as general maintenance work. I informed the GS about this in good time but they took a long time to stop the noise. Unacceptable. Even less acceptable was that they repeated the disruption on subsequent lectures and had to go to GS AGAIN to ask them to stop the noise. * Yellow water from taps * Guest Services seemed unable to take decisions or act with efficiency and basically not very happy with their job * Sticky handrails * Coaches not at ship in good time due to security at Casablanca delaying disembarkation. This should have been anticipated. Not good enough. * No current or forecasted weather conditions on TV * Google maps ship locator TV screen showed inaccurate information such as weather * Some girls lack warmth and performed duties with perfunctory boredom. * The port talks extremely poor - the worst I've ever experienced. * Guest Services - somewhat insolent. Not understanding questions. Impatient, tired, unsmiling. * Garden Cafe - matre D very good. But still there's a detectable uneasy malaise * Bookshelf Cafe - surly personal * No apology for maintenance wk * Special mention to staff of Observations bar plus William Rodriguez. Plus Chandra. Read Less
Sail Date October 2017
Black Watch Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 5.0 4.2
Entertainment 5.0 3.7
Public Rooms 5.0 3.9
Fitness Recreation 5.0 3.4
Family 2.0 3.4
Shore Excursion 4.0 3.5
Enrichment 5.0 3.5
Service 5.0 4.4
Value For Money 4.0 3.6
Rates 4.0 4.4

Find a Cruise

Easily compare prices from multiple sites with one click