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Sail Date: September 2018
It was close to home so we didn't have to fly and we have never been to Bermuda. Overall the cruise was wonderful but we were a bit surprised and annoyed a bit. 1) The whole 7th floor smelled like smoke and gave us a headache cause ... Read More
It was close to home so we didn't have to fly and we have never been to Bermuda. Overall the cruise was wonderful but we were a bit surprised and annoyed a bit. 1) The whole 7th floor smelled like smoke and gave us a headache cause they allow smoking in the open area of the casino so we didn't gamble even though i really wanted to 2) the food was AMAZINGLY TASTY and FLAVORFUL. they also had a lot of choices 3) Most of the chairs in the sun had towels or personal items on them for hours with no people in site so it doesn't allow others to use it for the purpose for which it is meant. TO SUN BAITHE. 4)Plenty of activities but no itinerary for the whole week up front so it makes it hard to plan day by day in advance. 5)the bermuda beaches were fantastic 6) When booking your cruise PLEASE find out the EXTRA CHARGES you will be hit withi.e gratuities per day @ 14.95 per persondarts/bowling/pool all have to use ur swipe card and cost from 2-6$ to play. don't use your phone unless you are ok with 100-250 in inernet charges. most of the extra charges were just not made aware of to us prior but otherwise we had a lot of fun. i would recommend this cruise unless you like to gamble and shop on the boat and you don't like smoking. Read Less
6 Helpful Votes
Sail Date: September 2018
The cruise wasn’t good we stayed on the boat more than we were suppose to didn’t get to go to the destination that we paid for instead ended up in Florida and a stop for a few hours at a private island. Didn’t get to see anything I ... Read More
The cruise wasn’t good we stayed on the boat more than we were suppose to didn’t get to go to the destination that we paid for instead ended up in Florida and a stop for a few hours at a private island. Didn’t get to see anything I wanted and customer service on the boat wasn’t the best. We still haven’t gotten money back for not going to Bermuda But other cruise lines did give their customers money back and a money off the next cruise. I won’t be going through them again for a cruise. The food on this cruise was okay. It could be better and also the entertainment was probably the only good part of the cruise. The shows saved my vacation but everything else was no worth the trip. Also the drink package was a good thing to have on the cruise without those two things I would have had a worse time. Read Less
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1 Helpful Vote
Sail Date: August 2018
I had researched many of the cruise lines before picking NCL, and thought it would be a great fit for us. I read about all the things the ship had to offer and the positive reviews posted. I had cruised before with Princess and was looking ... Read More
I had researched many of the cruise lines before picking NCL, and thought it would be a great fit for us. I read about all the things the ship had to offer and the positive reviews posted. I had cruised before with Princess and was looking forward to comparing the differences. For me it was kind of like it looked/seemed better in the pictures than in reality. Very crowded in many of the popular things to do so couldn't even try things out. I thought the passengers on the cruise were very friendly and seemed to be behaved even with all the drinking. The kids didn't seem to be out of control either. Embarkation: Getting on the ship was okay we live local so just called an Uber. Long lines once we got there. It took us about 2 hour from puling up to the pier to sitting down to get something to eat once on board. They lost one of our bags and I had to hunt it down myself as the staff didn't seem to be too concerned. Food/Drinks: We ate at 3 specialty restaurants, LeBistro, Teppanaki, Cagney's. LeBistro was our least favorite. The entrees at Teppanaki were very good, dessert and soup not so much. At Cagney's my husband got the filet mingion, which was good. I got the rib eye which was very fatty. I was glad I didn't pay for any of the restaurants as I didn't feel they were worth the extra fee. We ate at Taste and Savor and felt their food was about he same as the specialty ones. The service was the best at Cagney's. We ate breakfast and some lunches at the Garden Cafe. The food there was average to poor. They had mostly all the same food everyday on repeat with a few new ones thrown in. The buffets were often crowded and you felt like you had to be aggressive to get in line or get a table. Hand washing before getting in line at the buffet was non-existent. I saw very few people use the machine, yuck. People were often refilling their bottles from the drink station. The seats were stained and often wet from people's wet bathing suits. The drinks at the bars were very hit or miss, either too weak/strong or wrong. Some were so bad I had to just discard them and try getting a drink from a different bar. By the end of the cruise I was just getting seltzer not to deal with the inconsistencies. Thankfully we had the UBP so we weren't paying out of pocket for poor drinks. On-board activities: Many were very crowded or had long lines so we didn't want to deal with the hassle. The pool was very crowded wall to wall people. Too small of a pool for all those people. We bought the spa package to void the pools and on certain days it was hard to find loungers there also because people were saving them or sleeping on the thermal ones (only supposed to be used for 30 min). The steam room was either not working or not working well on 3 days out of the 7. The staff seemed to care less when it was brought to there attention. We attempted to go to Bingo but the cheapest bundle/package was $39+ so we skipped that. Entertainment: We saw Brat Pack, After Midnight, comedians, Howl at the Moon, juggler, and guitarist. All of them were great. Better than on other cruises. Really was looking forward to going to the Glow party but it was so packed we left after a few minutes as you couldn't even move. Service and Staff: Most not very friendly. They would say hello once we initiated it. We had only staff member ask us about our trip and that was so she could get our room number as she was looking for ratings. We never meet her nor did she ever serve us before so not really sure what I would comment on. She was going from table to table in the buffet. No one walking around with coffee refills as on other cruises. I had one person ask if we wanted drinks while at the casino. Mostly we had to hunt them down. The bartenders seemed stressed and short as they were very busy with all the people. Cabin: The Cabin was fine. We requested extension cords in advance (an email form and 2 phone calls to make sure) for CPAP machines and they still weren't there. They scrambled around to find one, only to bring back a 25 foot thick orange contractors/construction wheel type one we had to leave on our counter. Next time I'll bring my own. Ship: Kind of a pain that floors don't go straight through from aft to forward, so you have to walk through the deck to get the elevators. The public bathrooms were not well cleaned, toilet paper and "water" in many of the stalls. The elevator floors were very sticky from people spilling drinks and not being mopped. The only day I saw staff cleaning hand rails etc was one day when we got into port. There was a lot of smoke from the casino that could be smelt on all floors in the Atrium. Even in the non-smoking section people were smoking so you couldn't get away from it. Port: Loved Bermuda! We had a great time in port. The water and the beaches were beautiful. We went to Hamilton on the ferry, Horseshoe bay, Jobson Cove and snorkeling. We did the helmet dive with Hartley great fun! I would definitely go to Bermuda again just probably not with NCL. Read Less
Sail Date: June 2018
Taste - main dining area day 2: My scrambled eggs and cheese were cold and they forgot my toast. Oddly they brought a gravy boat of shredded cheese rather than cooking it in my scrambled eggs. Manager, Moises, sent some wine and sweet ... Read More
Taste - main dining area day 2: My scrambled eggs and cheese were cold and they forgot my toast. Oddly they brought a gravy boat of shredded cheese rather than cooking it in my scrambled eggs. Manager, Moises, sent some wine and sweet treats to our room to apologize. Very classy and we appreciated it. Spa Zero spa shoes Zero lockers Zero access to thermal spa during appt Coed relaxation rooms There was some sort of detox seminar/tours to sell a service which is fine except that they hold it in the the relaxation room which isnt very relaxing for those of us trying to relax. Services were nice but overpriced for lack of additional amenities (like Thermal Spa usage with appt) Lots of upselling after appt with prices excessive for products. Amazon is much better for products over ship pricing. Sky bar has most of the late night activities but it's in n the middle of the casino so the smoke made me leave immediately. Most of the staff seemed very confused when asking where something was on the ship. So much so that after asking 3 people for directions where the sky lounge was, we never located it and missed the singles meet and greet. Not enough chairs on the ship so you have to wake up at the crack of dawn to claim your chairs. Vibe only allows for 100 people and though it has nice chairs, it only has a hot tub and no pool. All in all I'd rank the trip 4/5. Btw, our steward was Harvey and he was amazing. Read Less
Sail Date: September 2017
We took this cruise as a last minute deal to get away from Hurricane Irma. Had a wonderful time on board. Shows were great, food way to good, and staff was friendly and hospitable. What a way to ride out the storm. The fine dining ... Read More
We took this cruise as a last minute deal to get away from Hurricane Irma. Had a wonderful time on board. Shows were great, food way to good, and staff was friendly and hospitable. What a way to ride out the storm. The fine dining was great except for the way you now get a certificate and can only choose one salad-or- soup. In the main dining room, you can order whatever you want, as much, or little, as you like. Fine dining is limited and sometimes I'd love to have a soup and salad. You have to pay extra. Not quite worthwhile when the main dining and buffet areas have such fabulous items too. The port is so easy to get around - just walk off and you're already in a fort. Jump on the free water shuttle to go to St. George's. Overall a fabulous cruise. Love NCL. Read Less
Sail Date: April 2017
The advertised package included a 16 day transatlantic cruise from miami with stops in ponte delgado, brest france, brussels belgium, southampton u.k., rotterdam netherlands,copenhagen denmark, a 2 night post cruise hotel stay and the ... Read More
The advertised package included a 16 day transatlantic cruise from miami with stops in ponte delgado, brest france, brussels belgium, southampton u.k., rotterdam netherlands,copenhagen denmark, a 2 night post cruise hotel stay and the flight back to miami. also included were six specialty dining meals for two. the ship hit a log damaging on of the five azi pods outside ponte delgado. we were unable to dock at ponte delgado. the damage slowed our speed from 22 knots to 14 knots. as a result we reached southampton at noon instead of 8:00 a.m., were called to immigration at 2:30 p.m., stood in line for an hour and a half to show our passports, tell them we were flying home on 05/18 and actually set foot on land at 4:30 p.m. of course all of the things we wanted to see were closed by then. we had about 2 hours in brest france and had brussels dropped from our itinerary. fortunately we did make it to rotterdam and copenhagen on time. The food? the buffet was fine except for the noticeable lack of service. The "complimentary" restaurants (replaces dining rooms) were good for breakfast. my wife was served a raw chicken cordon bleu one night! another night our skewered shrimp and filet minion dinners were left cooling, and arrived cold along with lots of excuses, while meals arriving later were delivered! The entertainment? gone are the traditional large showrooms! they have been replaced by much smaller venues for which you need reservations, if you can get them. what are your odds as one of 4,000 passengers??? Formal nights? none!!! Gratuities? i for one feel that $13.99 per person per day is beyond excessive! furthermore, according to the purser, the company has programmed the computers so that they can't adjust the amount of your gratuity until one day before the cruise is over. i guess they figure it will be a mob at the last minute and most people will just give up. Self serve laundromats? none!!! Now i remember why out of my 17 or so cruises only three have been on norwegian!!! Avoid at all costs. not worth the $7,000.00 plus, including hotels and airfare from california to miami. in fact the best part was the flight home on sas. great airline!!! Read Less
4 Helpful Votes
Sail Date: April 2017
Bermuda and Boston were places we hadn't visited. It was exciting to visit new places and the two day stay in Bermuda was especially nice. It gave us time to revisit our favorite beach and see places others recommended after their ... Read More
Bermuda and Boston were places we hadn't visited. It was exciting to visit new places and the two day stay in Bermuda was especially nice. It gave us time to revisit our favorite beach and see places others recommended after their first day. The cabins were clean and roomy. Our attendant was helpful and friendly. He went out of his way to provide us with little extras that enhanced the whole experience. Food in the main dinning room, windjammer and others was excellent. The service though out our cruise was very good. Bartenders, servers, and general staff provided excellent service. There was good entertainment and activities on the ship. Day care services were excellent. The staff on board were helpful and interested in the overall quality of our experience. Arrival and departure was quick and easy relative to other cruises we have taken. The ship was modern, clean and equipment and facilities were well maintained. I would recommend this cruise to any of my friends without hesitation. Read Less
1 Helpful Vote
Sail Date: November 2016
Never been there before and the ship was suppose to be docked for 3 days ,. carnival estascy , cabin was noise from engines , away from couples we were traveling with ,not what we had ask for . Dining was also not what we requested due to ... Read More
Never been there before and the ship was suppose to be docked for 3 days ,. carnival estascy , cabin was noise from engines , away from couples we were traveling with ,not what we had ask for . Dining was also not what we requested due to many of party needing to have early dining we had to have it changed to anytime dining , food was most of the time prepared very good ,a few times orders were wrong or cold . Entertaiment was very good the shows are very good in the theater , activities were not as many this time as have been on other ships , i applaud the celebration for veteran days that the estascy did i am a veteran and i enjoyed it !!! Service did their best to make everyone feel at ease on a rocking ship due to rough seas and weather.the port of bermuda we had to leave a day early . For fear of wind . Bermuda was a little boring . Really feel very disappointed this cruise .but we will be cruising again!!!!!! Read Less
4 Helpful Votes
Sail Date: April 2015
I just returned from a Celebrity Summit 8 day Cruise that my wife and I booked as an anniversary cruise. Being a long time Celebrity cruiser, I figured this would be just another great vacation on a "Luxury" Cruise ship. What I ... Read More
I just returned from a Celebrity Summit 8 day Cruise that my wife and I booked as an anniversary cruise. Being a long time Celebrity cruiser, I figured this would be just another great vacation on a "Luxury" Cruise ship. What I found was anything but "Luxury". For starters, Celebrity has decided to take another 30% of the main dinning room away and make a new specialty restaurant for its Suit guest. In order to do this, they jammed all the tables in the main dinning room closer together. Basically to the point where you need to squeeze between tables and have to slide your chair out carefully so as not to hit a passenger at the table next to you. To add to this, the Main Dinning room (MDR) has only 7 or 8 waiters serving it, where the new Suite Restaurant has 10 waiters and blue has 7. Basically 7 or 8 waiters to serve 80%-85% of the guest, while 17 or 18 waiters serve the other 15%-20% of guest. The special treatment doesn't stop there though... After you sit, it can take a half hour before your waiter gets you a menu or water or even has time to acknowledge you. After you order, it could take up to 45 minutes to get any food. The food in the MDR now is simple and basic stuff you would expect from your local sports bar or chain restaurant, nothing special or classy or gourmet about it. In fact, it is so bad that the captain and officers prefer the buffet over the MDR. They only showed up at the captains table in the MDR on formal nights. I don't blame them! The food in the buffet was more gourmet and better tasting (not to mention, it didn't take more than an hour to get it to the table). As stated, the cruise line has decided that Suite and Aqua class guest are all they care about. Their restraints had better food, more waiters and were better appointed and decorated. I understand you should get a bit more when you pay more for a suite, but when you buy any room on a cruise, especially one that sells and advertises itself as a "Luxury" cruise, you should at least receive a sign of "luxury" or appreciation for your business. The MDR tables are old and many are wobbly with bad legs or other issues (especially doesn't help when the ship decides to sail through a storm with 70 MPH winds and 30-40 foot waives, but I will get to that). On the second day, my wife and I decided to go to the pool. We spent 20 minutes looking for a lounge chair. We finally found one along side the pool in the blazing hot sun. We walked amongst the hundreds of chairs in better locations (shade) with towels and books placed on them by other passengers who weren't even at the pool at the time or anywhere near the chairs. We placed our stuff down and went to take a dip in the pool. The chairs were in our sight the whole time as we looked at all the chairs that guest had marked for themselves even though they weren't there using them. Kind of selfish if you ask me. After about 20 minutes, a pool butler walked by our chairs and placed a small laminated card down on one of our chairs. I figured it was a menu, being that he had saw us place our stuff on the chairs and also saw us sitting on the side of the pool looking at our stuff. We walked over and found out it was a laminated sign that said "As a curtsy to other guest, we will remove any items left on a chair unattended for more than 30 minute. You may reclaim your stuff at customer relations later." The pool butler did not take our stuff, and our stuff (unlike stuff on the chairs around us) wasn't "Unattended". We were there. I took the card and found the pool butler and asked him why he put that card there when he saw us by the pool. He replied it was a warning card and he did it because we weren't in the chairs. I asked about other chairs that had stuff with people no where around and he said "That stuff belongs to other guest." I continued to ask why those chairs weren't getting the card I got and he told me to not worry about it since he didn't remove my stuff. I pushed further and he finally said that the reason other chairs (with no people around) didn't get the cards was because he didn't know who the stuff actually belonged to and didn't want to remove stuff that may belong to suite guest. But since I was around, and he saw me, he knew who the stuff belonged to and could easily tell me where my stuff was if he did have to remove it. We decided to leave the pool area and go down to the shops where we encountered a rude Australian cashier, who was unhelpful and neglected to tell us (after we spent over $300) that there was a raffle taking place on the cruise and that for every $150 you spend, you get a card to fill out as your raffle ticket. We found this out later in the cruise from a friendly Romanian cashier who was shocked we weren't informed about it by her co-worker. Bad service aside, there were a ton of "private" parties held in public lounges for suite members only, and a ton of other functions for suite members only. Basically if you weren't a suite or Aqua member, you didn't exist on this ship (less than 20% of the cabins are suits and Aqua and most were either sold out or over priced when we were looking to book). Next I will mention Maintenance. While we were in the pool, we noticed some form of algae or other slimy build up on the inside walls of the pool. Showing that it wasn't subbed for atlas a few days. Most lines that I have sailed on empty the pool at night and clean it. This wasn't the case on this ship. The pool was not cleaned the full 8 days. There is also a window above the solarium that is fully shattered and just waiting to fall on someone. It is in the front right corner of the roof of the solarium and is very noticeable. If you are sailing on the summit, look for it, and lets see how long it is before the cruise line fixes it. The canopy above the band stand by the pool was ripped, and was almost torn off on the last sea day when the captain chose to sail through a storm rather than wait it out (like another ship behind us did and was only 3 hours late pulling in to port the following day). Steps on the forward and aft stair cases had rips under them and carpet coming lose. One night my wife almost tripped because of it. Our cabin attendant was excellent, however we had to practically beg him every night for towel animals. Any night we didn't ask, we didn't get them. This was my wives first cruise and I thought it would be a nice thing for her every night. A friend of ours who had an Aqua room got the towel animals every night without asking (better made as well) and so did a friend of his in a suite. Another friend of ours with an inside cabin didn't get towel animals at all. Towel animals don't cost the cruise line anything and I don't see why this is such a hard thing to get your attendants to do. We tried a few specialty dining restaurants while on the cruise and while the food was better than the MDR, it wasn't worth the added $50 per person. Basically, by the end of the cruise I was exhausted from asking for things and seeing suite guest get treated like gold, while none suite guest were treated like they didn't exist. By the last day, I was looking forward to getting off the ship (especially after watching things get tossed around my cabin while we struggled to stand and walk because the captain chose to sail through a storm with 50+ MPH winds and 30 foot waives. In the end, this cruise made it obvious that Celebrity advertises "Modern Luxury" but leave out that it is only for their suite and Aqua class guest. This cruise was far from "Luxury" and "Modern". It appears that Celebrity is trying to bring back the old days of cruising, where first class (suite and Aqua Guest) are treated like gold or royalty and second class (Veranda and Ocean view guest) are treated like trash. I don't even want to know their plans for guest traveling with inside cabins. It is okay to give Suite and Aqua class guest a little more since they pay a little more, but doing it at the expense of other guest is unacceptable. Why should 80-85% of guest be squashed together in the MDR so the 10% of Suite guest and 5% of Aqua guest can have extra space? Why should they have more waiters in each of their dining rooms than the entire rest of the guest have in the MDR? Why does the quality of the food in the MDR have to go down so Suite class food quality can go up? The ships main dining room was not designed to be separated the way they did it, and was not designed to hold all the tables it has for 80-85% of guest in the 60% of the MDR that is left now. Why dose 15% of guest get 40% of the dining space? To add to it all, they removed a port (Tortola) to add an extra sea day and raised their prices almost 25%. So they expect people to pay more for less. The last sea day (Saturday May 2nd) there was a storm (The crew and captain warned it was coming on Thursday April 30). The captain or the cruise line decided to sail through it (despite warnings from weather officials). The ship rock back and forth all day and passengers were sliding into walls as huge waives and high winds tossed the ship around like a toy. Several passengers were pushed into each other as they struggled to walk down the halls. Deck chairs and other objects slid across the decks, plates and cups fell on the floors, and the canopies above the band stand were torn further than they were. Even a few canopies above the aft bar and the suites on deck 6 got a bit torn. The NCL Breakaway was more considerate of customer/ Passenger safety and decided to hold back and wait the storm out. They arrived only 3 hours late to NYC. The summit was sailing at 13 knots, and could have easily waited the storm out and picked up to 20 knots and still made it on time. Disembarkation was even worst. Suite guest and Aqua guest sat in Michael's club and other cafe's and received food, drinks and snacks while they waited to leave the ship. None suite or Aqua guest had to wait in other lounges with no snacks or food or bar services while they waited hours to disembark the ship. If you plan on cruising on the Summit or any Celebrity Ship, and are not going to be in Aqua or a Suite, prepare to experience low quality service. Read Less
Sail Date: June 2014
We had looked forward to sailing on Norwegian's Breakaway since last year. New ship, new feature and it offered so much promise. Sadly, the hype doesn't live up to the reality. Food was mediocre at best. Never heard or ... Read More
We had looked forward to sailing on Norwegian's Breakaway since last year. New ship, new feature and it offered so much promise. Sadly, the hype doesn't live up to the reality. Food was mediocre at best. Never heard or experienced lobster night not being served in main dining but as part of the buffet. Saw our cabin steward when we first went in to cabin then not again for 3 days. No turn down service on first night, ice bucket never filled more than 1/4 way even after leaving a note asking. The only decent place to get a steak cooked medium was Le Bistro. Everywhere else, was browned or bloodied. room service menu very limited and you get charged for late night service. Your healthy options are non-existent. You will load up on carbs and sweets so you will easily put on the 8-10 lbs. they seem to take pride in. Burgers are good, yet sausage, bratwurst and links are under cooked. Don.t eat at La Cucina. You will get better Italian food anywhere else. Informed a day prior about a low sodium request. Their solution was to serve it dry, no sauce at all. Nothing Italian about it". In the 24 hours, prior, no attempt to make a Marsala sauce with a bit less salt? Shows are limited. Theater is small so u need to book reservations. Same shows as well. Burn the floor well done...Rock of Ages...lacked energy and a plot. ..Comedian Michael Finney was very good. second City was fine. Captain was very impersonal. Posed for pics one day for a total of 15minutes...barely spoke at Latitudes gathering and lacked enthusiasm when he did. We are used to crews also initiating "hello", not the case here. When one did ask about things which were you experienced on past cruises and enjoyed, standard answer "This is the Breakaway"..... Which I determined, forget the niceties, we do things our own way, when we want to and forget the cruise experience you used to enjoy. Water slides are fun and obstacles course was a blast. Liked the adult only Spice H2O. Next cruises...smaller ship with more better food and service ratings. Read the reviews and trust the poor to middle. They are more accurate. Read Less

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