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66 Bergen to Transatlantic Cruise Reviews

I choose this cruise primarily for the ports of call. I ended up being a fan of Viking. The ship was neat and clean. The staff (all of the staff from the cleaning staff to the Captain) we friendly and helpful. The lectures were ... Read More
I choose this cruise primarily for the ports of call. I ended up being a fan of Viking. The ship was neat and clean. The staff (all of the staff from the cleaning staff to the Captain) we friendly and helpful. The lectures were fantastic. The food excellent. (I did have an early hiccup with the food. I am allergic to garlic and although I made all the proper notifications I was still served garlicky food the first 2 nights. I spoke to the the head of client services after I was unable to eat the second dinner and she was extremely helpful. She spoke to the head of all food services who then spoke to me. Every night after that I could eat safely and deliciously.) The facilities from the Spa to the pool were clean, neat and excellent. (I had the best massage ever!) There was lots of variety in food, entertainment and options for at sea days. My only little quibble was with the shore excursions. I would have liked more "demanding" options. I found that most excursions were not as active as I would have liked. Read Less
Sail Date September 2019
With over 300 sea days on Holland America, we felt it was time for a change, and wanted to try out Viking Ocean. We could not have been more pleased with the overall experience. Check-in was swift and easy, with our documents awaiting ... Read More
With over 300 sea days on Holland America, we felt it was time for a change, and wanted to try out Viking Ocean. We could not have been more pleased with the overall experience. Check-in was swift and easy, with our documents awaiting us. We were also able to access our cabin earlier than promised. Our cabin was a Deluxe Verandah - nicely laid out, great bathroom with heated floors (also useful for drying wet clothes!), modern and clean. The TV systems are state of the art, and extremely useful - an example being the replay of lectures, etc. shortly after they are done live. It would be nice if the system had real-time data on navigation items such as course / speed / wind etc. Be aware that drawer space is somewhat limited, even with the extra ones in the closet on Sun, but the beds are high enough that even large suitcases are easy to store there, and can be used as additional storage. Our only cabin knock was the proximity of the closet to the bed - somewhat awkward to get at. Larger cabins don't have either of these two issues. Dining was excellent - the quality of food was high, and there are multiple choices. The open faced sandwiches in Mamsen's are exceptional - except for the calories, you could live on them! World café is good, with limited crowding, and would be excellent when the weather permits dining outside on the stern deck. The Restaurant is fully open seating, but we never waited more than a few minutes, even at peak times. The serving systems in the Restaurant seem to have multiple "handoffs" between the staff, and occasionally resulted in a missed request, but they were speedily corrected. Of the two specialty restaurants, we loved Manfredi's (Italian) - be sure to reserve as early as you can, as it's very popular. The Chef's Table was good, not great - some excellent dishes, some mediocre. We largely relied on the included shore excursions, as they tended to do an overview tour, and allow personal exploration afterwards. The two optional tours we used were well organized. Service levels throughout the ship were outstanding - even on a short cruise, the staff quickly learned to recognize us, and were always eager to assist. While we missed the chance to get to know our dining stewards as well as we have previously in a fixed-seating environment, we were able to make a few connections over the trip. Being so new, the ship is pristine and very stable and quiet. Maintenance is discreet, and not intrusive. And, the internet service put every other cruise line that we've been on to shame - a real leg up for staying in touch. Bottom line - we've booked two more voyages! Read Less
Sail Date September 2019
Great cruise line. Awesome ship and service. One of the best designed ships we have ever been on. Wraparound Promenade deck. Thermal spa outfitted with more different treatment areas (whirlpools, snow room, dry sauna, steam room, etc). ... Read More
Great cruise line. Awesome ship and service. One of the best designed ships we have ever been on. Wraparound Promenade deck. Thermal spa outfitted with more different treatment areas (whirlpools, snow room, dry sauna, steam room, etc). Great fitness room. Most rooms between the common areas on decks 1-2-7-8 limiting how many stairs to traverse to get between rooms and common areas. Ship had no feeling of crowding anywhere. Common services desks designed to address client needs. Ship was largely digital meaning that many things could be accomplished through television set in the stateroom. Service was exemplary in every way. Wait times throughout the ship were short or non-existent. Service was highly anticipatory. All administrative activities including embarkation and debarkation, as well as port visits were professionally and efficiently handled. Very good food, using fresh, high quality ingredients. Food was well prepared and tasty. Special requests were handled by the culinary staff with aplomb. World Cafe had most items of the Restaurant + some additional surprises. Mamsen's deli was okay, but the Pool Grill was outstanding. Both Manfredi's and Chef's Table were very good. Could have offered more traditional desserts. On-board activities, while not lacking, could have been more robust. Afternoon tea was great featuring more than 12 types of tea. Enrichment lectures were good also and were recorded for later viewing in the staterooms. No casino or bingo which was a plus. Read Less
Sail Date September 2019
This is our first cruise with Viking and we are converts! We have cruised with most other lines and while we don't consider ourselves "cruise people", we do end up taking a fair amount of cruises. We really enjoyed the low ... Read More
This is our first cruise with Viking and we are converts! We have cruised with most other lines and while we don't consider ourselves "cruise people", we do end up taking a fair amount of cruises. We really enjoyed the low key luxury decor of the ship. I read an interview with the CEO of Viking and he described his line as "the thinking man's cruise rather than the drinking man's cruise." I think that this sums it up perfectly. The library on the ship was amazingly well thought out and the educational presentations were outstanding. We also were blown away by the thoughtful touches on the ship - like a free laundry room on each floor. A special shout out goes to all of the staff - they were so helpful and friendly. I never felt like they were chiseling for tips. Truly, Viking felt like a Four Seasons Hotel at sea. We will definitely be back. Read Less
Sail Date September 2019
We chose this cruise because we have always wanted to see Iceland and wanted to go back to Bergen. So this was the perfect cruise for us. This itinerary was perfect as we got to visit Greenland, Newfoundland and Canada. We have been to ... Read More
We chose this cruise because we have always wanted to see Iceland and wanted to go back to Bergen. So this was the perfect cruise for us. This itinerary was perfect as we got to visit Greenland, Newfoundland and Canada. We have been to Antarctica so this was our chance to go to the Artic Circle. The service from the staff was great especially our cabin stewards and Ronald our waiter at Dinner. Every night at dinner he would go over the menu and discuss each dish by telling us what was in the dish and how it was prepared. We especially enjoyed the talks given on the Human Planet. What beautiful pictures and very interesting about how the photography was done. The excursions were very interesting to visit some of the old Viking villages to see how they lived. Also got to see a replica of an old Viking ship. Couldn't image how the survived in those boats. Read Less
Sail Date September 2019
We picked this cruise because of its itinerary - "In the Wake of the Vikings" - a northerly transatlantic crossing, and we had to book it a year and a half in advance because it's only offered once a year. (Although, we ... Read More
We picked this cruise because of its itinerary - "In the Wake of the Vikings" - a northerly transatlantic crossing, and we had to book it a year and a half in advance because it's only offered once a year. (Although, we found out later that a 2nd Viking ship trailed this same itinerary by several days - so much for Viking's communications - more on that.) We did the 3-day pre-trip Iceland extension. Generally good, although we found out once there that there were 78 people on this pre-trip, and all but 8 of us had direct flights to Bergen to board the ship after Iceland. We were some of the unfortunate 8 - indirect flights thru Oslo. We asked the local Viking person (an independent travel guide, very helpful) "what did we do wrong to deserve this?" She said to call Viking, ask for direct flights, since another couple had done this, or have your travel agent do this for you. We emailed our US travel agent, asked her to to have Viking book us direct (like the 70 other people who had this done for them automatically). Viking's 1st response was that they would charge us $350/pp because this was a voluntary upgrade on our part! Gag me! We went back to our travel agent, she fought w/Viking and got the direct flights for no charge, like all the others (except a few who got stonewalled by Viking when they went direct to Viking). Other than that, the pre-trip was a nice way to explore Iceland - much more so than the planned one day shop in Reykjavik on the cruise. We did Blue Lagoon, Grand Circle tour, plus good tour around Reykjavik. Once we flew to Bergen, we found out (rumors among passengers on the bus ride to the ship) that we're not staying in Bergen, we're leaving a day early, i.e., right away, due to Hurricane Dorian, and we'll be skipping 1st two port stops (Shetlands and Faroes), in order to try and skirt hurricane on way to two new port stops in Iceland via two very rough sea days. Ironic, that we just left Iceland, flew to Bergen, to get on a ship and sail into a hurricane in order to go back to Iceland via rough seas. Why couldn't Viking let us know that back in Iceland and let us just rent a car and drive through scenic Iceland and catch up to the ship in 1st new Iceland port stop? This is 'classic Viking non-communication.' (Our only other Viking Ocean cruise was to go from Istanbul to Venice, only we found out 'by accident' that we weren't going to Istanbul, but cruise was going to start in Athens instead.) The Viking Sea ship is wonderful - small size - only 900+ passengers, great cabin attendants, great food, comfy beds, free wifi, free laundry, free beer & wine w/lunches and dinners, nice public areas. They offer two free specialty restaurants/trip - an Italian, plus a special Chef's Table. In keeping w/Viking's non-communications, we had booked one of each, only to find that Viking had somehow cancelled one of our reservations when we showed up for dinner. The two extra Iceland port stops were wonderful, but once we left Reykjavik, we were told that, due to storms off Greenland, that we'd be skipping the 1st Greenland port and have ... 2 more rough sea days! Prince Christian Sound (60 miles of interconnected fjords in S. Greenland) did make up for this, as it was a visual extravaganza. However, more of the same after Greenland - two more rough sea days due to bad weather off W. Greenland on our way to Newfoundland, and an alternative port once there. We heard from others on board that Viking has made this re-positioning trip 5 times, and has only made all port stops on its advertised itinerary only once! Seems like Viking needs to re-examine its repositioning trips - we understand that 2020 cruise goes in August, but I'm sure Viking is trying to maximize its profits with its Baltic cruises and didn't really want to leave that soon! Once home, we did receive a nice email from Viking saying, in effect, that they screwed up, and are offering a future voucher worth 40% of our trip cost on a future Viking cruise. We'll have to seriously consider whether we want to cruise Viking anymore. Their ships are great, and once onboard the crew and staff and accommodations are excellent, but Viking's communications with its passengers, especially pre-trip, STINK! Read Less
Sail Date September 2019
Viking Cruise Trans-Atlantic September 2019 Our cruises are always chosen for their itinerary, but after that, of course, the cruise line is a major consideration. We came across the “In the Wake of the Vikings” cruise with Viking ... Read More
Viking Cruise Trans-Atlantic September 2019 Our cruises are always chosen for their itinerary, but after that, of course, the cruise line is a major consideration. We came across the “In the Wake of the Vikings” cruise with Viking Ocean Cruises, a line new to us, back in early 2018, but we were not free at the time, so we expressed an interest with Viking for the 2019 sailing, through our local Travel Agent. We were not so happy, therefore, when we were eventually contacted by Viking to tell us that the cruise was finally open to the UK market, but, because it had been on sale in the USA for some time already, we had the choice of only one room in the category we wanted, a Penthouse Veranda room. It was, fortunately, in a good position, on the starboard side and forward, so we booked it immediately. Flights are arranged through Viking and we were booked on Scandinavian Air Services from Manchester to Bergen via Copenhagen, which all went smoothly. Our return flights, from Montreal to Heathrow and then on to Manchester, were with B.A. Unfortunately, our return flight to LHR was cancelled because of the B.A. strike and was, during the cruise, changed firstly with Air Canada to LHR and then with American Airlines to Philadelphia and Manchester when the Air Canada LHR/Manchester connection wasn’t possible. Ironically, because the Philadelphia flight from Montreal was stuck in Philadelphia when the time came, meaning our connection would be missed, we ended up back on our original B.A. flight to Heathrow, after retrieving our luggage and going back through Departures, which wasn’t pleasant, but we did at least get home not too much later than planned; the Economy section of the plane was almost empty too, which helped. Back in Bergen Airport, we learned from the Meet and Greet team that an alteration to the itinerary was already in place. The remnants of Storm Dorian were to blame, as bad weather predicted for our first two stops in Lerwick and Torshavn meant we would almost certainly not be able to enter the ports and also experience uncomfortable conditions at sea. The solution was to leave Bergen immediately and head for Iceland instead, missing our scheduled overnight stay in Bergen and full day there. Once aboard, which was a speedy and friendly process as we were quite late reaching the ship, we found a letter in our stateroom explaining the situation fully. Additional ports, Akureyri and Isafjordur, would replace Lerwick and Torshavn, after which our schedule would return to normal and we would avoid the worst of the storm by leaving Bergen immediately. This made little difference to us, as we have visited all four ports before, but many American guests were naturally disappointed. Our sea days were indeed on the rough side, but nothing too serious. Our days in Akureyri, Isafjordur and Reykjavik were good, but there was further information about the next part of the schedule from the Captain before we sailed from Iceland, heading for Greenland. Once again, stormy weather on our route to Prince Christian Sound and Nanortalik was to be avoided by turning a little north, which meant that we would still enter the Sound, but at the more comfortable time of midday instead of early morning. We would then miss Nanortalik completely and head straight for Qaqortoq. Once again, this suited us well as we were particularly keen to pass through the Sound and we were delighted that the Captain understood that it was an important part of the cruise for most passengers. This plan worked well and we had a wonderful passage through Prince Christian Sound, but before leaving Qaqortoq we were informed of a further change to the schedule because of the bad weather; the anchorage for L’Anse aux Meadows, a Viking settlement in Newfoundland, would be far too exposed to allow tendering, so the Captain and the company had gone to tremendous trouble to reorganise our stop to St. Anthony, a fifty minute bus ride away. Once again, everything worked very well, despite the need to disembark a sick guest into the conveniently close-by hospital, which delayed our departure. That was the end of our itinerary problems, but we have great admiration for the effort and cost the Viking Company was prepared to put into making our cruise as good as possible and we enjoyed the itinerary very much, although issues raised by other Cruise Critic writers about the actual location of the Saguenay dock and the lack of time in Quebec are worth noting. Viking Sea (and her sister ships) should have suited us down to the ground, because we don’t need evening entertainment, preferring the scenery outside the windows and the guest numbers are low. However, our final survey for the ship before disembarkation (conveniently delayed until after lunch for the group of us who had later flights) had us indicating that we would not recommend the ship to our friends and we would be very unlikely to travel with Viking again through a combination of several reasons. Slightly souring our initial impression of the ship was our first view of our room, which was missing the separate door and large window shown in the brochure, having instead a sliding door, somewhat screened by the curtain, which made the room seem dark and reduced the view from the sofa. We spend a lot of time in our room and this was a disappointment. The ship was full, so we could not be moved. I was also concerned by a possible lack of soundproofing after clearly hearing coughing through the wall, but in fact this was not an issue. Our main area of disappointment was the food on board Viking Sea. This is a very personal issue, of course. We prefer to eat in the World Cafe for all meals because we like the relaxed atmosphere and the views from the windows. We did eat in the Restaurant on one occasion when we thought the Cafe would be taken up by an Indian buffet, but it was extremely busy and my view was of a wall, whereas outside it was a beautiful evening. We just made it outside in time for the sunset. We never tried the other eating opportunities, apart from the Pool Grill, which we enjoyed. We found the menu in the World Cafe pretentious and repetitive and frequently not to our taste, with plenty of seafood and underdone meat, although the chefs would willingly cook portions to our requirements. Food was frequently cool in its presentation trays even when freshly put out and we learned to ask for our plates to be reheated, but cooked-to-order food could be left out on the plate for collection, therefore cooling again. Even my individual portion of mashed potato in the restaurant was cool. We usually enjoy soup on our cruises at lunch and dinner, but more often than not we found it was either fish or spicy and we went without. Desserts were more tempting and we took advantage of the gelato bar too, but our overall impression was poor, not helped by items missing from the drinks area, cool water in the hot water jugs and empty milk jugs. Making a hot drink could be a slow and frustrating process at times. Our early departure from Bergen meant that some food items had not been restocked, so some individual breakfast cereals were soon unavailable, as were some yoghurts and finally bagels. Even the orange juice from the machines turned into something more like sour squash from Quebec and would be like that for the next cruise, we were told. My reply was that I was pleased to be leaving, in that case. For some reason which is hard to define, we also found the atmosphere on board ship very uninspiring. The pool area and the Winter Garden were both frequently chilly, but guests, despite all rooms having their own balconies and sea views, would lie on the loungers wrapped in blankets. Even during the scenic cruising periods, there were not too many people outside to appreciate it. The indoor pool was closed almost all the time, either from the bad weather or maintenance and the outdoor hot pool was also occasionally closed at times. The outdoor decks were frequently closed due to the strong winds. The ship felt like an uninspiring Retirement Home, with Baggo the main excitement of the day! Obviously, there were plenty of other activities available during the day, but this is how we felt overall, compared with our experience on many other cruise ships. We also disliked the atrium area because all the windows were screened by obscuring netting, preventing any view outside, which was disappointing as this was a popular place to sit. The World Cafe sliding doors were ill-filling and draughty, but otherwise we generally enjoyed this space, even though we were often almost on our own there out of meal times. Viking Cruises offer an included tour at most ports. We normally preferred to walk around on our own, but at Qaqortok we opted into a “self guided” tour, which we thought would include an idea of a route and information on what we would see. Wrong! We received a basic map and enquiries afterwards made it clear that our group timings were simply a way of organising and monitoring the tendering process. Fair enough, but that is not a self-guided tour in our opinion. However, there were many things about Viking Sea we did like. We were most impressed by and appreciative of the information we were given by the Captain on the various itinerary changes and the way the problems were resolved. The staff members were all friendly and eager to help with any enquiries and our room stewards continually asked if we needed anything. An early cruise survey, which they asked us to fill in to satisfy their superiors, gave us the opportunity to suggest a couple of future improvements to the room in terms of more bathroom hanging space and hooks for outdoor coats, as well as mentioning the food issues. This resulted in the delivery of extra towels and hangers, which we declined, plus a series of phone calls from various departments trying to resolve matters which were generally simply suggestions! Our stateroom grade, Penthouse Verandah, included a complimentary minibar which was replenished daily. We don’t drink either the spirits or sodas in the minibar, but the sommelier was happy to remove those and provided us with wine to our taste instead. Lectures and port talks were available to watch on the room TV as well as live in the theatre, which we preferred on the whole. There was a good range of live TV, plus recorded programmes and films to choose from and the internet was usually good for our location. We were both able to use our tablets at the same time, which is unusual in our experience. Finally, although we stated in our disembarkation survey that we were unlikely to travel with Viking again, a promotion too good to miss and an interesting itinerary have offered us the opportunity to revise our opinions early next year. Read Less
Sail Date September 2019
embarking was quick and easy. once we were on the ship at 3.30pm we were advised that the ship would be leaving that night instead of the original plan of the next evening due to weather which meant we missed the port of Bergen as it was ... Read More
embarking was quick and easy. once we were on the ship at 3.30pm we were advised that the ship would be leaving that night instead of the original plan of the next evening due to weather which meant we missed the port of Bergen as it was too late to do anything that day. Big seas means we also missed Shetland Islands and Faroe Islands. instead we made for Iceland and had 2 make up ports of Akureyri and Isafjordur. both tiny stops. We then had to forgo Nanortalik due to 'weather'. When we got to Dagueanay.....well it isn't it was the port town of La Baie, 20 kms from the main city. No shuttles were pour on. We had to find a local bus or taxi of we es bed to go into the city. We reached Quebec, the best port of all and we had to be back on board by 3.30? surely we could have stayed longer given the fact how much we had missed out on previously? into Montreal at 4am? that to me says we definitely could have had longer in Quebec. The included tours were ok. Need more for active people. Not everyone is over 75. The entertainment was average. The singer's were ok but only did 3 showed in 2 weeks. The magician was awesome. bring on more odd this stuff. Comedians etc Classical pianist? yuck. start catering for the 50 year olds. We are your future cruisers. The cabins are nice and clean but not enough storage in deluxe verandah. put more shelving in instead of so much hanging space. had to leave most of our stuff in our suitcase which was frustrating. Noise in the cabin is totally unacceptable. rattling and banging in the walls, creaking like we were on an old Spanish Galleon or on the first fleet to Australia. that is no exaggeration. I still couldn't sleep with earplugs and a pillow over my head. Who wants to be sleep deprived their whole holiday? It was brought to Guest Services attention the 2nd day and their response was" its the weather" not good enough. Even when the seas were calm it was the same. Everyone we spoke to said the same thing, their cabins creaked and rattled also. Italian ship builders obviously can't get that right. Staff were friendly enough but ask for anything out of the ordinary and it's like the biggest deal. Ask for small portion, can't do it. Ask for 2 scoops of icecream, can't be done. Communication was terrible. We never knew when the ship was getting into port or leaving until the night before. couldn't plan anything. when in Reykjavik we dashed back to the ship between ships tours to grab lunch and check the Tax refund process to be told the ship want leaving until 8pm so we would have plenty of time. We got back from our second tour to hear that the ship was leaving at 6 and no time for any last minute shopping at the terminal shops and that the VAT guy was leaving. Asked for assistance again from Guest Services to see if anyone could help us with a Garmin charger for our watches as ours had been left on the previous viking cruise we had gotten off to get on this cruise. never heard from them again. The food was quite good in quality and the head chef Paul was great. constantly checking the quality and his people. Took great pride in his food and his people. We have previously cruised mainly with Azamara. Hard not to compare the 2. I'd choose Azamara every time. We chose this cruise for the itinerary but at the end of the day it missed too many ports. Why not call it for what it is. Transatlantic repositioning cruise. Not one for the destinations. Read Less
Sail Date September 2019
Numb, as in unbelievable, Numb as in over whelming, Numb as in booked another cruise with Viking for next year. We had seen the TV documentary "Mighty Ships" showcasing the "Viking Sky" and a week later were booked ... Read More
Numb, as in unbelievable, Numb as in over whelming, Numb as in booked another cruise with Viking for next year. We had seen the TV documentary "Mighty Ships" showcasing the "Viking Sky" and a week later were booked for our cruise on the "Sea", I had Viking do all our bookings for our transportation to Oslo, as well as our Oslo and Bergen extensions. We were not disappointed, as everything went well, with ground transportation, the 2 hotels we stayed in, as well as the train trip between Oslo and Bergen. I beloved they saved us about $4,000 Cdn, (for 2 people) as I booked the airfare using a dummy account, and was well satisfied with the outcome, and that didn't include booking hotels or train trip. Upon our arrival at the cruise terminal, we were informed we would leave Bergen a day early (disappointed) and miss the Shetland and Faroe Islands (disappointed), but would have two extra ports in Iceland (Wow), due to stormy seas as the remainder of Hurricane Dorian hit the area. A few other changes were made due to rough seas, but Viking and the Captain made the changes ahead of time, allowing replacements and relocations so our cruise wasn't days at seas. This allowed us to cross the Arctic Circle, and spend extra time in Iceland, a place we might have never returned to, as well attended to the safety of the ship and passengers / crew aboard. I have mobility issues and use a walker. The tours we took, were OK for our limits, as we were allowed to wander at our own speed and were given a time and place to meet, which we adhered to. Getting on and off the ship was a breeze, except at Quebec City. I knew, as Viking stipulates in their "FAQ" area, you are responsible for getting yourself off and on without crew assistance, but at Quebec City no wanted to take my walker on or off, and it was a long stand waiting while the walker sat on the pier. The boarding ramp also in Quebec City was not handicap friendly due to the small steps (my ability of using steps, not the port or ship or anyone else's ability). All other ports, crew couldn't have been nicer or more obliging getting the walker on and off, and assisting on ramps and tenders. The ship was beautiful, simple lines but very elegant. We had so much space and a good choice of areas to sit, depending the mood and what we wanted to see or the hear the music provided by the onboard musicians. The "Living Room" was divided into smaller sitting rooms (about 8 to 10 seats), each with art work, a multitude of reading material, ornaments on tables and shelves and thro-blankets and cushions giving a very warm and at home feeling. The food overall, was very good, sometimes things weren't great or what we expected but that's standard wherever you go or even at home. The "Restaurant" had wonderful choices, with standard fare on the left side of the menu and seasonal / regional choices on the right side. We mostly ate from the right side, and enjoyed what we ordered. Service was professional, and the odd time things did get dis-jointed, but we always got what we wanted, and if something was forgotten, it was there in seconds. We never left hungry. "World Cafe" had a nice choice of foods, and they would prepare to order. We only had lunch there, as we preferred the "Restaurant" where portions are controlled, as we always filled our plates way to much, and hate to waste food. "Manfretti's" was wonderful, especially the rib-eye steak, but learned we can order or split portions if we choose. We were very pleased we could have 4 dinners there. We had one dinner at the "Chef's Table", which was Asian and wonderful, but we choose not to return for the Mexican themed dinner. At both specialty restaurants, the servers explained the menu to us in great detail, as well as the wines we ordered. We paid for the "Silver Spirits" package which included upgraded wines at meals, and any alcohol or soft drinks on board. The jury is still out, whether we would get it again. I kept of tally of what we ordered, and we broke even. The upgraded wines aren't a big deal for us, and we are not big drinkers, but ordered a few specialty drinks we wouldn't of had if we were paying for each drink. However, it was nice knowing you wouldn't get a large bill at the end. The crew were "amazing" and everyone on board made our holiday special, from their hellos in the hallways or greeting us by name in the food and bar service areas. They remembered our likes or dislikes or could predict whether we were having 2 black coffees or 2 Absolute and tonic. High Points: 1) no children 2) no up-selling 3) included internet (worked well most of the time) 4) no photography or photographers in your face 5) treated like responsible adults (not to many party people on board) 6) no pushing future cruises, it was made known you could book on ship (which we did because we wanted to, not because of pressure) There is much more to tell, bu the highlight was, Viking did us well, and we look forward to our next cruise in June 2020. Read Less
Sail Date September 2019
Interested in learning about how the Vikings got to North America and to see some of the sites that have been on the History Channel; such as, L'anse aux Meadows in Newfoundland. In Greenland, visited with a local family (with ... Read More
Interested in learning about how the Vikings got to North America and to see some of the sites that have been on the History Channel; such as, L'anse aux Meadows in Newfoundland. In Greenland, visited with a local family (with translator) to learn about their life. Also visited three sites in Iceland, Akureyri, Isafjordur, and Reykjavik, as well as Saguenay, Quebec and Quebec City, Quebec. In Quebec City, visited Huron-Wendat Reservation, to learn about the culture and history of the Huron. Saw re-creations of a longhouse, sweathouse, and teepee. The Viking Sea is a lovely vessel accommodating 930 passengers. However, one would never know there were that many people because there are several eating and lounging venues. Disembarkings for land excursions were handled with great efficiency so that everyone is not exiting for a land excursion at the same time. Embarkation meant going through immigration at the port where Viking Sea was docked. It was very smooth. Next room had many booths at which each individual checked in with Viking, receiving room keycard, and verifying credit card and other vital information. That was very quick. Then boarding, one is greeted by several crew, and were given instructions for how to "check in" and "check out" with room keycard. Disembarkation was seamless for me since I had private transportation. The only thing that is annoying (which is typical of most disembarkation procedures), is having to vacate cabin by 8 a.m. Of course, for others who need to wait a while, there are many lounges in which they can wait. All staff and crew are very friendly, yet professional. Even the upper-level staff engaged with the passengers in playing crew vs passenger games. Because of Hurricane Dorian, we were in Bergen, Norway only one day, instead of two, departing to get above the hurricane's fringe winds and rough seas. This also meant two ports of call were cancelled because of hazards that can be incurred when going through very rough seas. Despite running into fringes of Hurricane Dorian, the captain and staff ensured that while some of the stops had to be cancelled, others were put in their place, with land excursions arranged, as well. Only concern was the buffet-style eating venue, World Cafe, had food that was bland and lukewarm at best. They had a great salad bar and desserts. But most of the fish were dry (except salmon and cod), some having the consistency of mashed potatoes. The hot vegetables were usually mixed cauliflower, broccoli, and carrots. Always baked potatoes and potatoes fixed in a variety of ways, which were good. And, one or two meats/poultry. If one wants food that has flavor (apart from salt and pepper), it would serve one well to eat at The Restaurant, Chef's Table, or Manfredi's, where attention is given to flavor and food temperature. There is also the Pool Grill with a smaller version of a salad bar, as well as made-to-order hamburgs, hotdogs, fries, and daily specials. All of the food venues are free. Excellent entertainment - professional musicians were outstanding, particularly the pianists, violinists, cellist. Not all lectures were related to the Vikings. Besides land excursions to Viking sites, it would have been good to have on-board lectures talking about their history. Did not use the spa, exercise facilities, or room service. Would do it again. Read Less
Sail Date September 2019
Room: Had Deluxe Veranda that, per Viking, was 270 sf. As soon as we opened the room door, it was a shock. I measured: 193sq not including the balcony. Storage: Three drawers in cabinet, one drawer in each night table - and the ... Read More
Room: Had Deluxe Veranda that, per Viking, was 270 sf. As soon as we opened the room door, it was a shock. I measured: 193sq not including the balcony. Storage: Three drawers in cabinet, one drawer in each night table - and the closet. Hardly enough. Communication: Abysmal. In the first three days (yes, three days) I had to go to Guest Services (GS) 15 times - I finally stopped counting. Some reasons for these trips to GS: 1) Viking description of one tour vs TripAdvisor description differed. When questioned, rep told me that 'their screen' was quite different from what they wrote in their brochure when I signed up. 2) Returned to room to find paper that showed they had cooking classes "first come basis". We had arrived early, so I went back. Rep took my info and said we were in it. We never got tkts. I went back and was told we were on a wait list. 3) Found out there were wine classes. Went back to sign up. 4) Went to the wine class and signed up for more but then at designated time, the room was empty. - back to GS - was told class was cancelled and everyone was called . (no one called me) 5) Another wine class. and another GS trip - class was cancelled because no one showed up. (I was there and the room was dark). 6) The fan in the room was so loud, I had to wear earplugs -- and I am hearing impaired! etc, etc... Future cruise sales: Misleading. Prior to departing, I saw that their 'anniversary sale' was extended thru end of month. I had the USD amounts and wanted to check their deal for booking onboard. When presented with a price that was 1K more than the 'anniversary sale' price (before discounts), I questioned the sale. I was told that 'the sale was no longer in effect'. When I returned to USA and was able to access USD prices, I saw that it was in fact still on. Good points: Chef's Table was great. Wine stewards were great. One floor tenders werre great. Excursions: Ok, we missed ports due to weather - but, to depart Quebec at 3:30....really? In Iceland, we had a $109 tour that been delayed due to road construction - and the guide was ready to extend our time a bit. However one guest (the lecturer) said he had to be back on board and could not have the extension. There had been this same tour in the morning -- shouldn't the speaker have been advised to take that tour instead of making the entire bus return early? I have been on over 30 cruises w/ SilverSea and Oceania -- and what they advertise is what you get. I will stick with them. Read Less
Sail Date September 2019
Past good experiences and the newness of the ship contributed to our choice. The service is not 6 star and the food is not outstanding. Afternoon tea is well done. The excursions were adequate. The on board lectures were well presented ... Read More
Past good experiences and the newness of the ship contributed to our choice. The service is not 6 star and the food is not outstanding. Afternoon tea is well done. The excursions were adequate. The on board lectures were well presented and informative. Our cabin this time was the lowest category. On our first ocean cruise with Viking we had a penthouse category. The service was just average. The value is about average. The Viking cruise experience is in the middle between Holland America and Crystal. The Cunard experience has fallen recently even below Holland America. Viking Ocean cruises offer a carefully curated itinerary, but the excursions are often farmed out to the local guides and coaches; thus, the quality is uncertain. The staff appeared overworked at times. The public rooms and the overall design of the ship are very attractive. The entertainment is average. On the whole, I recommend suite cabins on Holland America, which offer service above and beyond Viking, for about the same cost. Read Less
Sail Date September 2018
We choose this Viking Cruise (not river cruise) to see how Viking does compared to other cruise lines (particularly Regent, Oceania, Celebrity). Viking is getting (three years in a row) some very high marks in the "Cruising" ... Read More
We choose this Viking Cruise (not river cruise) to see how Viking does compared to other cruise lines (particularly Regent, Oceania, Celebrity). Viking is getting (three years in a row) some very high marks in the "Cruising" industry. We thoroughly enjoyed our Viking experience but not necessariy "The Best"......... We loved not seeing the photography, casino, the art autions and liked the "included" shore excursions. We did book a couple of non "included" shore excursions because of personal preferences. The entertainment was good and the Cruise Director, Heather, was the best; such a great person, entertainer/opera singer, and all around "director" as they should be. We are not exaggerating, she was the best we've seen and we've done many cruises. Our cabin was great, mid ship near an elevator and the size of the cabin was wonderful...with a lot of drawers........even in the bath room; shower was large and balcony was good. Another attribute was the Pool Grill; besides the normal burgers and hot dogs they had excellent lamb chops and steak (as a sandwich or not) with mushrooms or cheeze; a great place for lunch and even dinner--they had a seafood night, steak night, mexican night (yes, at the Pool Grill, at night) Disembarkation was smooth and of course Service was excellent; probably the best just behind Regent What we were disappointed with was: * The speciality restaruant "The Chef Table"........not enough variety [yes the menu changed every two days] but with no choices for the particular evening was "limiting" * The lack of afternoon activities such as Trivia or some other "games" [not bingo] that would cause interaction with fellow passangers * The lack of optional tours during the Copenhagen "post-cruise" extension; Viking dropped the ball in this category; the local Viking representatives were told to tell the passengers to check with the local "information" office downtown for optional tours; this was not conveyed to us in our pre-cruise documents and wasn't a good mark for Viking; my wife and I were resourceful and did the Hop On Hop Off bus and canal boat cruise as well as a "around Copenhagan" 8 hour day tour to some castles and cathedral and Viking museum with an excellent, small tour company, Hamlet Tours, in Copenhagen [highly recommend these folks]. Would we do it again; probably, but only if the itinerary was appealing; would we "stick" with Viking exclusively, probaby not; we like the Regent and Oceania lines and their Speciality restaruants are some of the best. But we would recommend Viking to everyone; check it out but don't get all caught up with "they really take care of you" as the other cruise lines I mention do too. and of course everyone sees Viking's great commericals on PBS TV........what's not to like about those? Oh I almost forgot.......the "Enrichment Lectures"..........they were wonderful; we didn't miss a one and after each lecturer (there were three did their first lecture, the audiance became larger and larger as work got out what an excellent job they did Read Less
Sail Date September 2018
This was our first Viking cruise. We cruise about 5-6 weeks a year and usually cruise Celebrity but have also enjoyed Royal Caribbean. For a change of pace and because the reviews were good, we decided to give Viking Ocean a try. We booked ... Read More
This was our first Viking cruise. We cruise about 5-6 weeks a year and usually cruise Celebrity but have also enjoyed Royal Caribbean. For a change of pace and because the reviews were good, we decided to give Viking Ocean a try. We booked the 14 night "In the Wake of Vikings" cruise from Bergen to Montreal. Well, let's just say we're not drinking the Viking Ocean Kool-Aid. We do not see the value in Viking compared to the price. The reason for my low rating is based on many things. First, (but not the primary reason) we missed 4 out of 8 ports! And the ONLY reason we chose this cruise is because we had not been to 6 of the 8 ports. We missed 4 of the 6. The first missed port was understandable due to (somewhat) rough seas. But the following day the Captain announced that he was cancelling 3 ports towards the end of the cruise because there was a forecast of bad weather later on. Well, as it turns out, there was no bad weather later on. In fact, we had surprisingly calm weather for that sea. I just think that decision was made way too hasty. Note: Viking did offer a partial credit voucher to be used on a future cruise. So, guess what happens when you cancel 4 ports?? You end up with 4 EXTRA sea days! WHICH, on any other cruise line wouldn't be so bad. We actually love sea days on Celebrity, Royal Caribbean and even Princess. But on Viking, there is NOTHING to do! There's virtually no evening entertainment (and no I don't count the "classical trio" as entertainment night after night). There's no casino, no shows, and much less space to hang out in. What they do have, is lectures. Lots and lots of lectures. And I know a lot of people love educational lectures and in fact I would still recommend Viking if that's what you're into, but there has to be more than that imo. Another reason we didn't like Viking, and I know this only applies to a small minority of cruisers, is the suite. We paid more for our Explorer Suite (ES1) on Viking that we paid for ANY of our Penthouse Suites on Celebrity or Royal Suites on RCL. It was a joke. We were at the very front of the ship, and although there was a balcony out there, we weren't allowed to use most it. We only had use of the side balcony and none of the front. So much for the great views. The size of the Viking Explorer suite was half the size of the Celebrity Penthouse suite but the worse part was that there are no valuable perks for the upper suites. No drink package, no concierge, no butler, no prepaid gratuities. As far as dining, on a smaller ship, well, there are smaller choices. Not near as much variety. The quality was on par with Princess but not with Celebrity. The "included" excursions were all either walking tours or bus tours which are only fine if there's not much to see in the port. We took a few but in most ports we had to pay for optional tours to really explore a port. So basically, if we had purchased a smaller cabin I don't think we would have been as disappointed. But don't waste your money (6 times as much) on an Explorer Suite. Read Less
Sail Date September 2018
We chose the Viking Sea because we really liked the itinerary and had never sailed on Viking before. Our previous river cruising has been on Uniworld and Avalon. Trying the Viking ocean experience was a change for us. Embarkation ... Read More
We chose the Viking Sea because we really liked the itinerary and had never sailed on Viking before. Our previous river cruising has been on Uniworld and Avalon. Trying the Viking ocean experience was a change for us. Embarkation in Bergen was easy and we were so impressed once we got on the ship. It is just lovely. Our stateroom was a PV1-Penthouse Veranda suite on deck 5 and it was great. The bed was comfortable and there was plenty of storage. Our only issue was with our shower head. It kept sliding down the pole and would not stay in place. We told our cabin steward and he had a plumber take a look at it...didn't fix it though...it was a pain to take a shower. Our cabin stewards were fantastic...Niko and Ariel were some of the best we've ever had. The laundromat onboard was a great perk. It was free to use and they also provided laundry detergent. Viking touts the free beer and wine with meals. What they don't tell you, is if you order a drink during lunchtime hours in The Living Room where they have muffins, small plates and various snacks to choose from, they will ask you for your room number and you get charged. They don't specify that you need to be in the dining room, buffet or one of the specialty restaurants. Sorry, but I think that's petty. The food overall was good. We enjoyed Manfredi's very much. The waffle with berries in Mamsen's was great. The buffet was good but some of the food servers could use an attitude adjustment....it costs nothing to smile. We ordered room service breakfast several times and have no complaints. One day from 9 AM-1PM they put on an amazing brunch in the Wintergarden area. It was a sight to behold. You could tell a TON of work went into planning and executing it! Our biggest disappointment was the lack of interesting (for us) entertainment. The enrichment seminars were never ending. The lack of varied entertainment was glaring. The best show we saw starred the Cruise Director...singing. During this cruise I read 3 books and took naps (which I rarely do) out of boredom in the afternoons. The included shore excursions were just okay. We loved the tour in Lerwick, Scotland but thought the included excursion in Reykjavik was awful. The first place our German tour guide took us was to a ditch where women washed clothes 100 years ago......zzzz Based on our experience on the Viking Sea, we don't feel we got the value for the amount of money we spent on this cruise. For the amount spent, we can get a Neptune suite on HAL along with many more activities. Read Less
Sail Date September 2018
We chose this cruise because we had never previously been to Norway, Iceland, Greenland, Shetland Islands, or Faroe Islands. We learned so much about the Viking influences on these places, and enjoyed surprisingly good, sunny weather. The ... Read More
We chose this cruise because we had never previously been to Norway, Iceland, Greenland, Shetland Islands, or Faroe Islands. We learned so much about the Viking influences on these places, and enjoyed surprisingly good, sunny weather. The only disappointment was not seeing the Northern Lights, but it was probably the wrong time of year. Even when turbulent seas prevented landing in one port, it seemed that the staff went "overboard" to increase activities and food choices that day. We continually recommend Viking because of the service, attentiveness, and informative shore excursions. We like the fact that there is an included excursion in each port, with additional options in some places. Also, the included wine and beer with lunch and dinner is a plus, but additional beverage packages are also available. My advice to smart consumers is to become a repeat customer, as the perks are enviable. Additionally, the Viking Ocean liners hold about 930 passengers, with the amazing spa areas including hot bathing, snow room and sauna. Try them, you will like them! Read Less
Sail Date September 2018
This was our first cruise on a Viking ocean ship after many cruises on Holland America and several on Oceana and the entire cruise was excellent. Our stateroom on deck 6 was a good size with lots of storage space. The selection of shore ... Read More
This was our first cruise on a Viking ocean ship after many cruises on Holland America and several on Oceana and the entire cruise was excellent. Our stateroom on deck 6 was a good size with lots of storage space. The selection of shore excursions was quite good and this was a big concern with us as we have been spoiled with the Holland America shore trips selections over the years. The food is very good and the service was outstanding. We like the concept of no broadway shows, no casinos, and no one under 18 years old. Overall Viking is very well organized for embarkation and extremely well organized on disembarkation. The only issue was the immigration folks in Bergen, Norway who were very slow. Viking uses Bergen as its headquarters we believe so they need to exert influence on the Norway officials. The Viking Sea is a very nice, modern ship and Viking obviously did their homework before launching it. There are lots of nice public areas. Their World Cafe is well organized with very few lines to get served. The other great point compared to other cruise lines is that they don't "nickle and dime" you to death. There is free WiFi, free water when going ashore, free wine and beer with lunch and dinner, no charge for the specialty restaurants, ability to bring a bottle of wine on board from shore trips at no charge, one included shore trip at each port, and wonderful staff. Read Less
Sail Date September 2018
2 years ago we chose this cruise to followed the path my ancestors( Vikings) took to discover the North American continent. This cruise took us to places that most people will never visit. The cruise introduced us to a world of harsh ... Read More
2 years ago we chose this cruise to followed the path my ancestors( Vikings) took to discover the North American continent. This cruise took us to places that most people will never visit. The cruise introduced us to a world of harsh weather conditions with unique beautiful landscapes, and lots of sheep! We chose a three day extension on the front end of this cruise to explore Iceland. We were put up in an excellent hotel (Hilton) and the included tours, golden circle, blue lagoon and Reykjavík tours allowed us to see many of the top ten sights when visiting Iceland. Flights, transfers were all handled professionally. Next we flew on to Bergen, Norway, our port for embarkation. We were in Bergen two days allowing a complete tour of the local area. The included tour gave us a great view of Bergen. We signed up for an optional tour to go to the top of Mount Floien. This tour was a little disappointing as half of the tour completely overlapped the included tour. We would have better served to have just walked off the ship and to the funicular, bought a ticket and gone to Mount Floien on our own, definitely not worth the extra cost. This was our first Viking Ocean Cruise so being on their ship was a new unique experience. The ship was beautiful throughout with only 900 passengers. Our cabin, a penthouse suite, was very comfortable throughout the cruise. Our cabin staff was absolutely outstanding, we were treated great. The dining options on the ship again were fantastic. Many daily options with changing menus allowed a new dining experience at every meal and the food was fabulous. Again the waiters and waitresses were excellent. We were amazed how they all knew our names by the second day. The specialty restaurants, Manfredi’s and Chef’s Table both had unique menus. Manfredi’s an Italian cuisine had many terrific dishes to choose from. The Chef’s Table was a uniques dining experience with a changing menu every 3 or 4 days. This restaurant was a set five course meal. While unique and things we normally wouldn’t eat the portions were kinda tiny. During the entire cruise multiple educational seminar were offered by four different professors on a full range of Viking and Country specific topics. We found these seminars excellent and made days at sea flow quickly. In addition, the professional entertainment in the evenings far exceeded our expectations. Throughout the cruise we utilized the spa facilities to workout, utilize the saunas and cold room and the hot tubs. We found these excellent. Finally we utilized some spa services and found these enjoyable. During our cruise we found the included tours at each port to be very good. On the Shetland Islands and Faroe Islands we signed up for optional tours to try to see more of these islands while we were there. While these tours (North Shore of the Shetlands) and (The Island of Vagar) on the Faroe were interesting, both of these tours repeated the included tours taken in the morning, so in the future we will be more careful what optional tours we select. On this trip it was just myself and my spouse, no kids, in fact there were no kids on this cruise. Read Less
Sail Date September 2018
In the Wake of the Vikings - Ocean Cruise (Sep 2018) Sep 01 - SAN DIEGO - FRANKFURT * Flew on Lufthansa First Class (excellent service) * Arrived in Frankfurt and was met at the plane with a wheel chair for Glenn and full ... Read More
In the Wake of the Vikings - Ocean Cruise (Sep 2018) Sep 01 - SAN DIEGO - FRANKFURT * Flew on Lufthansa First Class (excellent service) * Arrived in Frankfurt and was met at the plane with a wheel chair for Glenn and full assistance transporting us to our departure gate. (Excellent service) Had a couple of hours layover in Frankfurt. Ate lunch at airport. Sep 02 - FRANKFURT - OSLO * Flew to Oslo, Norway (short flight) * Our arrival was late afternoon. * Transfer from Airport to Hotel - provided by Viking - Private Mercedes Benz Limo. * Joe Christian was our driver. (Exceptional service) * Hotel was excellent. * Due to our arrival in the early evening our visit to Oslo was limited. Sep 03 - OSLO - BERGEN * Breakfast at hotel (Food was delicious, procedure for seating in dining room was chaotic) * Transfer from Hotel to Train Station via included Bus tour of Oslo - (Tour Guide was very good) * Train to Bergen - There was confusion regarding the seating on the train. * (The arrangement for lunch on board was unexpected, but the boxed food was hot and good) * Transfer from Train Station to Hotel did not go well. (Guide was late, unapologetic and very unprepared. * Bus driver and passengers were kept waiting with no explanation from the Guide). * Hotel was excellent. We had dinner in the bar as the dining room was full. Sep 04 - BERGEN * Breakfast at hotel (excellent) * Transfer to from Hotel to Ship via included Bus Tour of Bergen did not go well. * Tour Guide was not organized, very difficult to understand. * We literally drove in circles and passed the same locations two and three times. As a result we were not able to spend sufficient time at the Gamle Bergen Open Air Museum * Tour Guide did not clearly point out the difficulty of negotiating the open air museum to our physically challenged passengers. * This included tour has the potential to be so much better. Sep 05 - BERGEN * Breakfast on Ship * We chose to walk on our own from Ship to Funicular in the morning * Strolled through town back to ship seeing some sites along the way * Set sail in the evening for Lerwick, Shetland Islands (UK) Sep 06 - LERWICK - SHETLAND ISLANDS * We chose to skip the tours and took a shuttle bus from the dock to Downtown Lerwick. * We strolled the streets and enjoyed our visit. Sep 07 - TORSHAVN - FAROE ISLANDS ALTERNATE PORT - KOLLAFJORDUR * Our cruise hit a major snag here. After the Captain docked, he was informed by the port authority that we could not dock there. Apparently the dock was double booked and our ship eventually (after 2 hours of discussions) had to relocate to another port on the island. * After relocating we were finally able to disembark and take a two hour bus tour of the area. OK but nothing to write home about. Captain to be commended for his handling of the situation. * Sad thing was the town of Torshavn lost out on our visit entirely. And some of the tours had to be cancelled. * The alternate port was nothing more than a dock and no village. * Very disappointed that none of us were able to visit Torshavn due to the dispute with the port. Sep 08 - AT SEA Sep 09 - REYKJAVIK, ICELAND * We docked without incident at this port. * Glenn took a bus tour of the city. * Pat went to the Blue Lagoon. Very well done with one exception - we were told to bring a towel with us to the lagoon. However when we arrived at the lagoon we were informed that towels were provided as part of our tour package. * This was the only port of call where some of us encountered rain. Sep 10 - AT SEA Sep 11 - NANORTALIK, GREENLAND (aborted) ALTERNATIVELY - AT SEA * Due to bad weather conditions in the area it was decided to skip this port and continue to Qaqortoq, Greenland. * As a result we had an extra day at sea. * Because we had the time the captain took us through a couple of magnificent fiords on the way. Sep 12 - QAQORTOQ - GREENLAND * We woke up this morning in this charming village community. * We tendered in. * We opted out of any tours and wandered around the village on our own. * Viking did an excellent job of greeting us on shore. * The weather was picture perfect. Sep 13 - AT SEA Sep 14 - L’ANSE AUX MEADOWS, NEWFOUNDLAND (aborted) ALTERNATE PORT - SAINT ANTHONY, NEWFOUNDLAND * Due to dangerous weather conditions in the area we continued to an alternate port, St. Anthony, which proved to be a delightful and very friendly community. * Glenn stayed on board the ship. * I took a tender into town and did a lot of walking, exploring and hiking. * Another picture perfect day for weather. * This port should be on the itinerary Sep 15 - AT SEA Sep 16 - SAGUENAY, QUEBEC, CANADA * The scenery as we left the Seaway and went up the river to Saguenay was beautiful. * We arrived in the morning to great fanfare. Several of the town folk came to the dock to greet us with dancing and music. * Upon arrival we were taken in busses to a very large auditorium for a major theatrical production. Excellent. * The port provided wheel chair and electric cart service for the physically challenged from and to the ship. * The transfer from ship to theater and back to dock was a bit chaotic, but short. * Back on board we freshened up, had lunch and then did some walking along the harbor. * Our ship had the best docking location. * There were three other ships in port at the same time and they all had to tender in. * Crew and Staff were on shore to welcome us back to ship with music and champagne! * Another picture perfect day for weather. Sep 17 - QUEBEC CITY, QUEBEC, CANADA * Pat toured the town on his own including a trip on the funicular and coffee and sandwich at Starbucks. * Glenn took a guided bus tour of the city. Excellent Tour and Tour Guide. * We did not get the ideal docking position but there was a shuttle that transferred us between ship and the city. * We felt that an overnight with an extra day in Quebec City would have been preferred. * Another picture perfect day for weather. Sep 18 - MONTREAL * Arrived in Montreal. Disembarkation went very well. Viking Staff there to help and give directions inside the Terminal. * Short Transfer to Hotel via a large van. * Settled into the Westin hotel and began our explorations on our own. * No included tours here. * We had lunch and dinner at the hotel. * The Hotel and Dining Room was excellent. Sep 19 - MONTREAL - Extended stay * Enjoyed our included breakfast at the Hotel. * We set out on our own and toured the city including a visit to the Bank of Montreal and Notre Dame Basilica. * As suggested by the Hotel concierge we had an excellent lunch at the Portus 360 revolving restaurant with commanding views of the city. * We then continued exploring the city on foot, including a visit to St. Patrick’s Basilica and the Olympic Monument. * We attended the night show AURA at Notre Dame Basilica followed by a delicious dinner back at the hotel. This should be highly recommended to all clients in advance so as to get a seat. Very popular. Reservations should be made well in advance. We purchased our tickets on line from home before the trip. Sep 20 - MONTREAL - PHILADELPHIA - SAN DIEGO * Enjoyed our included breakfast at the Hotel. * After breakfast Pat took one last walk through Montreal Old Town * We had a private included transfer from Hotel to Airport in the afternoon * Flight was late leaving Montreal - no one at the airport kept us informed * Arrived in Philadelphia and was met at the plane with a wheel chair for Glenn and full assistance transporting us to our departure gate. (Excellent service) * Arrived in San Diego late at night and took cab home. The ship - Viking Sea * It is important to note that there was a serious problem on board this ship. Based on our own personal experience and conversations with some of the passengers - there is a noise problem that needs to be addressed. * Our cabin, 4084, was so noisy we could not sleep at night. * We invited engineering into 4084 so they could hear the noise as well and they did. Not at all clear what the cause was but it was intermittent and even occurred when the ship was not moving. It was a very loud booming sound and vibrated one wall in the cabin. * After two nights in that cabin - Viking relocated us to cabin 5026 which was identical to 4084 except without any noise. * The staff was excellent. The public areas were comfortable. * Attention to detail could be better. Example: the tile floor in the World Cafe is chipped and cracked in places and the grouting appears dirty. Food Service & Entertainment * Food on board the ship in the main dining room and the World Cafe was creative and delicious. The food was not often hot and only mildly warm. Warm plates were offered as an alternative to the cold plates under the counters at the buffet. This needs attention and better notice. * For one of the meals in the main Dining Room Glenn had to ask the waiter for a replacement of the main course as the one delivered was barely warm. * Meals were creative, excellent presentation and flavorful. * Eric, the maitre’d, was outstanding. He was attentive and helpful. Prior to the cruise we were not able to get an earlier seating in the Chefs Table and Manfredi’s restaurants. Eric took care of that and we were able to dine earlier. * The Pool Grill provided nice simple options for meals. * The waffles in Mamsen’s were outstanding. * Both Alternative Dining Rooms were excellent. Service excellent and food excellent. * Wintergarden Afternoon Tea very well done. * The Afternoon Brunch in the Wintergarden was outstanding. They did run out of some of the items too soon. * Table 131 in the main Restaurant is a very bad table to sit at. There are glaring fluorescent lights from the kitchen area visible in parts of the dining area. Recommend a modification so the light is not visible to guests. * Entertainment on board was good. Drew, the Cruise Director, was amazing. His ability to sing, play musical instruments and his knowledge of the ports we visited - incredible. Read Less
Sail Date September 2018
The Bergen combination of Viking's apparent lack of awareness of a major bicycle race that had been scheduled for three years resulted in shore tours being cancelled and the ship having to berth in an industrial area away from the ... Read More
The Bergen combination of Viking's apparent lack of awareness of a major bicycle race that had been scheduled for three years resulted in shore tours being cancelled and the ship having to berth in an industrial area away from the downtown made for a rough start. The area boat tour that was arranged to substitute for the planned included tour was a fair recovery, but not a complete one. We had to find our own way to Bergen's stave church, only to discover that it had closed for the season two days earlier. We had to be helped by friendly Norwegians when the tram system didn't take cash, a point we could have been warned about. One of the highlights of any Viking cruise is the opportunity to visit a local residence. The Inuit hostess in Qaqortoq, Greenland, was wonderful, but the local guide was poor. The girl took off up a very steep hill at a pace that overwhelmed the 60-and-70-year olds that made up the group. One older couple arrived - apparently without having been missed - 20 minutes after the rest. Recognizing the difficulty of finding English speakers in such a remote location, the local guide was quite unable to translate our questions to the hostess and her answers to us. Then the girl took off to let us find our own way back to the ship. It was unfortunate that Nanortalik had to be bypassed, but the captain's decision was, I believe, well taken. Aside from these points of criticism, the rest of the cruise was wonderful. The menu choices in the restaurant were plentiful, well prepared and very professionally presented. That Viking could find so many high quality servers, especially the Macedonian contingent, was quite amazing. Not to be forgotten are the crews of the tenders; that nobody went overboard or got hurt while getting on and off the boats in rough seas was highly commendable. The performers and musicians who made up the entertainment team were absolutely superior. Great shows night after night with super special effects! Read Less
Sail Date September 2017
My husband and I are both Scandinavian descent so we thought it would be fun to learn more about the Vikings and see where they lived. This is our second cruise with Viking Ocean and we knew that we really loved our other cruise to the ... Read More
My husband and I are both Scandinavian descent so we thought it would be fun to learn more about the Vikings and see where they lived. This is our second cruise with Viking Ocean and we knew that we really loved our other cruise to the Caribbean last December. We loved the decor of the Viking Ocean ships. The deluxe veranda rooms were a tad small but were well-appointed and clean, clean, clean. The linens were absolutely first class. The bed was very comfortable and there was sufficient closet space for all our things. The bathroom was surprisingly roomy with heated floors which came in handy since we were sailing the North Atlantic and Northern Countries. The weather was a lot colder than other cruises we have taken, but the room's HVAC was very efficient and responsive. Be sure to lift the desk top and collect the binoculars---we didn't find them until the day before we disembarked. The complimentary self-service laundry came in handy. They even supplied the detergents. Be sure to choose a good time on a day when you are not at sea. It seemed everyone chose that day to do their laundry. The food was wonderful. What more can you say?! Reserve your times early for Chef's Table and Manfredi's but we never were refused a request for our favorite time of 6:30pm. You won't be disappointed with the included excursions. We took 2 optional tours and loved them. The entertainers were terrific and very personable. Be sure to sign up for the tours of the Bridge, Galley and Back-Stage...great. Best of all were the crew. They cannot be beat. Fabulous. Read Less
Sail Date September 2017
My husband was in the Air Force and stationed in Greenland during the Korean War. He said he would like to go back, so when I saw this Cruise I though it would be the perfect opportunity. His birthday is 9-25 and we were in Greenland that ... Read More
My husband was in the Air Force and stationed in Greenland during the Korean War. He said he would like to go back, so when I saw this Cruise I though it would be the perfect opportunity. His birthday is 9-25 and we were in Greenland that day and celebrated his birthday. I liked the fact that the Ports of Call were so different from other cruises. The scenery was amazing, actually breath taking. So far it was the best cruise we've ever taken. The ship was the perfect size and capacity, most new ships are overbearing in size and capacity. Manfredi's was the best, the food was excellent, I would say it equaled that of a fine dining Italian Restaurant. The service personnel was the best, they were there for all our needs. The tours were good but some could have been better organized. I have recommended this cruise to many of my friends and family. Read Less
Sail Date September 2017
My wife and I have been on numerous Viking River cruises(5), and decided to try their Ocean Cruise. We picked Viking as our previous experiences were excellent. We picked this one, for the ports of call. We were completely satisfied ... Read More
My wife and I have been on numerous Viking River cruises(5), and decided to try their Ocean Cruise. We picked Viking as our previous experiences were excellent. We picked this one, for the ports of call. We were completely satisfied with Viking. We found that the Ocean Cruises, followed the same wonderful times we had with the River Cruises. Ship, food, staff ,were all excellent! Like a River Cruise, only in the Ocean. Staff was always smiling and very helpful. We highly recommend the Viking Ocean Cruises. The included trips were well thought out, and the guides were wonderful. Food service staff were most helpful, refilling juices, coffee, wine, water. Felt like we were eating in a 5star restaurant every day. Conveyed the "small ship" feel of the river cruise with the larger ocean ship. We always had a good berth and excellent shuttles to the towns and villages we visited. We are planning our next trip with Viking, as I write this review. Read Less
Sail Date September 2017
Our experience with a Viking river cruise was excellent and the ship's itinerary was what we wanted. The staff is excellent and is very friendly. The support staff works well together providing quiet and efficient service. I was ... Read More
Our experience with a Viking river cruise was excellent and the ship's itinerary was what we wanted. The staff is excellent and is very friendly. The support staff works well together providing quiet and efficient service. I was always greeted with a hello and a smile. Service was outstanding and our cabin steward was the best. The dining experience was outstanding with great food, excellent food presentation and food choices. Due to a medical incident I needed to visit you ship's medical facility. The care I received by Dr. Soric and his staff was outstanding. The shore excursions were disappointing and not up to my standards. Not enough time spent at the different stops, Sometimes it felt like it was a march or die excursion. You need to learn from the river excursions on how to improve the shore excursion experience. The enrichment lectures were only OK and could improve. Overall it was an excellent cruise and we will take another cruise with Viking. Read Less
Sail Date September 2017
My wife and I, both in our 70's made the cruise. Our pre-cruise visit to Bergen was great. We had Viking plan the air, which was a mistake. They routed us through Heathrow, which I avoid based on experience several years ago. It has ... Read More
My wife and I, both in our 70's made the cruise. Our pre-cruise visit to Bergen was great. We had Viking plan the air, which was a mistake. They routed us through Heathrow, which I avoid based on experience several years ago. It has gotten worse. It took over an hour standing in line with our carry-on luggage to get on a bus to take us from Terminal 3 to Terminal 5. We had reserved the Hotel Oleana in Bergen. It was conveniently located, nice staff, but the furnishings were spartan. Good weather and we ate well in the 3 days there before we boarded the ship. I thought embarkation went smoothly but my wife disagrees. We both were very happy with our stateroom, especially the heated bathroom floor. Wish I had one at home. I screwed up, not having looked at the ships plans/specifications enough beforehand. I thought it would be too cool to use the pool, so didn't pack a bathing suit. But the main pool and it's hot tub were protected and there were two more hot tubs plus the two pools and the sauna in the spa. Dining was great, with several options. I regret that they did not offer more choices of joining others when we went into The Restaurant. We met fewer other cruise travelers than we have on other cruises. We both took advantage of the talks and enjoyed them a lot. One speaker was so good that I regretted I was not going to be on the next leg (to New York) to hear some scheduled for it. All of the crew were helpful and pleasant to deal with. Security process for exiting and reboarding at the port stops was very efficient. I appreciated the steps they went to to help us keep our hands clean and prevent the spread of disease. There were several locations outside of the staterooms where people could relax and read. An ample number of books were available at multiple locations. In many of these one could be close enough to the performing musicians to have the music in the background. All of the musicians were top notch. Portable hearing sets were available to help people hear the excursion guides but they were awkward to use and were unnecessary except on one tour I went on. The size of the ship is large enough to have great facilities but small enough to go places larger ships cannot visit. We were already book for a Spring 2018 cruise on the Viking Sea when we booked this one. We liked it enough to book a cruise on the Viking Orion in December 2018. Read Less
Sail Date September 2017

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