5 Helpful Votes
Sail Date: September 2016
An e-mail designated the cruise which seemed fabulous. An immediate phone call to a Viking representative indicated a hot demand requiring an immediate signing up. We received the same cabin as last year. It is a wonderful cabin, ... Read More
An e-mail designated the cruise which seemed fabulous. An immediate phone call to a Viking representative indicated a hot demand requiring an immediate signing up. We received the same cabin as last year. It is a wonderful cabin, No. 4011. Malitza and Danica were absolutely fabulous cabin stewards attending astutely to every problem and need. There also provided friendship and humor greatly prized by us. Our best tours were seeing a water fall you could stand under, creating rope and an artisan building boats, and eating at a fruit farm outside Bergen. The Iceland and Greenland and Newfoundland tours were culturally inspiring. Quebec City was a great tour with an excellent guide! The Shetland Island tour showed us what was there, but nothing special. Saguenay should be eliminated. The tour and guide were not up to Viking standards.The wine tasting event was so stingy you perhaps were drinking something priceless. The performance of the evening celebrating Saguenay while making a fascinating panorama was not up to par. Something that was up to par was the musicals performed by the Viking singers and dancers along with the fascinating use of graphics and staging. They were great! I did not see many lectures, but those I did participate in were very good, The World Cafe was excellent as always. We had two great evenings at the Italian Restaurant. We did not enjoy our experience at The Chefs Table. We only liked the main coarse. Everything else did not suit our palates and the wine pairings were weird. We cancelled our second night During the infamous storm in the Atlantic two men from the restaurant escorted my wife Kathy back to our room. She has trouble maneuvering because of surgeries. Read Less
7 Helpful Votes
Sail Date: August 2016
Imagine coming in very late at night the first night and finding your luggage in your room in minutes, 2 lovely trays of food and a bottle of wine waiting. Embarkation and disembarkation was a breeze - they've done this before. It ... Read More
Imagine coming in very late at night the first night and finding your luggage in your room in minutes, 2 lovely trays of food and a bottle of wine waiting. Embarkation and disembarkation was a breeze - they've done this before. It took no time to aclimate ourselves to the lay of the ship and the elevators never had a wait time. Since I first saw HANS CHRISTIAN ANDERSON, the movie as a child ,I always wanted to see Copenhagen. Yet it was the fabulous ports of Stavanger, Alborg and Bergen Norway, Gdansk Poland, Estonia, Roostock Germany that absolutely made our trip. The food is fabulous, the staff is exemplary, The World Buffet has everything the Restaurant (dining room serves). We wore our selves out touring in the morning and loved our beautiful cabin, balcony, large screen tv with tons of movies and even Downton Abbey, what a way to relax. The Infinity pool is not to be believed, the attention to detail of glassware, china etc add to the fine dining. It's a pleasure to go to the "fancy" dining venues and not pay extra. And we only had 1 day at sea. But what a lovely day for TEA! The tour directors are knowledgeable friendly and eager to please. Love the casual dress - leave the sport coat home and relax. It's the best cruise out there. Looking forward to another cruise maybe more of Norway it was our favorite. Read Less
3 Helpful Votes
Sail Date: August 2016
I chose the cruise because of ancestors' homelands were around the Baltic & Norway and Viking had an excellent reputation. I never dreamed the experience would be so beautiful. The Ship's decor was wonderfully thought out ... Read More
I chose the cruise because of ancestors' homelands were around the Baltic & Norway and Viking had an excellent reputation. I never dreamed the experience would be so beautiful. The Ship's decor was wonderfully thought out with Viking and nautical themes. The spaces were so designed that there were many cozy areas to relax, read, visit with others. The Crew, no matter how busy they were, never failed to smile and greet you as you went by. The Tour choices were numerous and well planned with very knowledgeable guides. You could do as much or little to none of them of course. Our Room was spacious enough for the two of us even though adjusted for 2 twin beds. We even took pictures of the bathroom because we were so impressed by the Euro features. I've been in hospitals and rehab facilities that weren't as immaculate as the Viking ship. The excitement has not worn off after a month being home. I'm encouraging everyone I know to go with Viking. Read Less
5 Helpful Votes
Sail Date: August 2016
1. This cruise was booked and paid for in January 2014. January 24, 2014 – to be exact. (I still have the emails.) At that time, the booking number was xxxxxxx. Viking had email addresses for both travelers but only showed my cabin ... Read More
1. This cruise was booked and paid for in January 2014. January 24, 2014 – to be exact. (I still have the emails.) At that time, the booking number was xxxxxxx. Viking had email addresses for both travelers but only showed my cabin mate's mailing address, even though we made it clear that we were 2 singles traveling together and that we did NOT have the same address. ) At the time of booking, we specified that we wanted twin beds in all accommodations. We were told that the record showed this. I also provided my mailing address, which has not changed since the booking. I continued to receive emails from Viking regarding when final payments were due. 2. Fast-forward to 2016. Information from the Viking website stated that I needed to set up a ‘My Viking Journey’ account. When I attempted to do so, and entered xxxxxxx as my booking number, it was shown as ‘cancelled.’ ????? So I called Viking. I was told that we had been given a new booking number – yyyyyyy. I asked why I didn’t get an email about this. I was told that they only had my cabin mate’s email address on file. REALLY????? When the record was transferred over from xxxxxxx to yyyyyyy., apparently, they didn’t transfer over my email address. So I provided it again. And I provided my mailing address again. I told the representative that all of our accommodations required twin beds; we were two friends traveling together. The representative assured me that this was on the record. I was then able to set up my Viking Journey account. 3. On June 23, I contacted Viking again because I noticed in the Viking Journey account still only had one address. I needed my travel documents mailed TO ME. (I’m attaching a copy of that email.) Imagine my surprise when I finally receive my travel documents mailed to me from my cabin mate. Both sets of documents were mailed to her, so she had to turn around and mail them to me. When she contacted Viking about that, she was told it would cost an additional $50 to send me my documents to a separate address and that ‘policy’ was to mail the documents to the first address on file. Really????? Policy????? I contacted Viking about this, and received an email stating that, for our trouble, we would each receive a $100 shipboard credit (email attached). So when I got to the ship, and used the stateroom TV to look at my cabin mateChris Anderson’s account. The email (attached) clearly stated that EACH traveler would receive a $100 shipboard credit. So I contacted guest services, explained the situation, and was asked ‘do you have documentation?’ Seriously???? I told them to look up the booking number and take care of it. It was resolved. 4. Pre-Oslo extension – We weren’t at the hotel referenced in our travel documents. We never received notification of this. I provided all my travel details to family members for contact in case of an emergency. This resulted in my providing incorrect details. It’s a good thing nothing happened that required my family to contact me, isn’t it? 5. Pre-Oslo extension – in spite of the fact that we contacted Viking multiple times about twin beds, our room didn’t have twin beds. The Viking representative at the Hotel Bristol told me that he worked for a subcontractor and that the hotel was full. First of all, Viking can subcontract all they want, but Viking cannot delegate responsibility. I told him that they could arrange for us to have a room at a different hotel if there wasn’t one available at Hotel Bristol. After multiple phone calls and 4-5 hours, a separate room was miraculously found for my cabin mate. Just another example of how Viking dropped the ball. 6. Pre-Oslo extension – I called Viking to get details about what was included in order to be able to make additional plans for tours and meals. The Viking representative was unable to provide me details about a) what was going to happen on each day of the extension and b) what departure and arrival times were for the train from Oslo to Bergen. I ended up making plans and then having to cancel them once I got to Oslo and Bergen because inadequate information was available up front. It was a hassle. As a result, I ended up on 2 Bergen tours that were identical. Instead of seeing the same things twice, I would have like to use my time doing something that I missed seeing because I didn’t have adequate information in the first place. 7. Based on the information from the Viking website and my travel documents, I brought a 110V curling iron, a stepdown transformer (220V to 110V), and a plug adapter. The Viking Star has more outlets for charging and small appliances than most ships, but still not enough. I have used the stepdown transformer successfully in hotels and on cruises for years. Well, I returned to my stateroom one day early in the cruise, and was handed a piece of paper from housekeeping stating that they were required to report and turn in any heat-producing devices. So down to Guest Services I go. Again – ‘Policy.’ They finally gave me back the curling iron back, but kept the plug adapter and transformer until the end of the cruise. I was not the only guest affected by this; there were multiple people at Guest Services when I went down there. My points are these: 1) If I had been communicated the ‘policy’ and known that stepdown transformers were not allowed, I would have simply plugged my curling iron into one of the 110V outlets and used the plug adapter in the 220V outlet to charge my phone or tablet, which are dual voltage devices. 2) Someone who understands electrical engineering principles needs to write the policy, 3) Policy needs to be clearly communicated on Viking’s website and in the travel documents; it was not. 4) Policy compliance and enforcement is management’s responsibility, not a housekeeping person’s responsibility. Requiring someone who interacts with guests multiple times on a daily basis to do something like this is poor policy. 8. Post-Stockholm extension - I called Viking to get details about what was included in order to be able to make additional plans for tours and meals. The Viking representative was unable to provide me details about what would happen on the bus transfer from the ship to the hotel. The guide on the bus decided that we would stop at the hotel briefly, then take a tour of city hall. Because I didn’t know what was going on ahead of time, I had already arranged and paid for private tours. I luckily was able to access my baggage at the hotel so that I could get what I needed for my private tours. 9. Post-Stockholm extension - in spite of the fact that we contacted Viking multiple times about twin beds, our room didn’t have twin beds. The hotel was able to provide us with another room with twin beds. Just another example of how Viking dropped the ball. 10. I had to contact Viking Cruises for issuance of my air reservations. The flights were ‘reserved, not ticketed.’ I wanted to be sure I kept the reserved flights, so I contacted Viking. I was asked, “Oh, do you want these ticketed?” ????? The reservations were finally ticketed on 6-23-16. But, my United Frequent Flyer number was not entered on my departing flights from Little Rock to Chicago, Chicago to Frankfurt, Frankfurt to Oslo. I had to contact United when I got back to get these miles credited. Again……hassle. I made sure on the return flights that the FF# was on the reservation, but I’m expecting to have to do the same thing within 15 days to get credit for the return flights as well. Ultimately, I guess you get what you inspect, not what you expect. But it seems like a lot of effort was expended just to insure I got what I paid for. When I go on vacation, I like it to be as hassle-free as possible; otherwise, it’s no different from work. Onboard experience: Now I’ll tell you what I liked about the cruise and Viking Star. 1. I loved the ship layout. The common areas were very comfortable and welcoming and abundant. 2. The alcoholic beverage prices were quite reasonable. The gratis wine and beer offerings were excellent; no need to pay to upgrade in order to get something drinkable. 3. The stateroom and bathroom amenities were excellent. The TV information system was very good and easy to use. 4. Food in the World Café – lots of options and very good. I really enjoyed the Chef’s Table and Manfredi’s options and that there was no extra charge to book them. The Dining Room offerings were OK. 5. Embarkation was well-managed. 6. Disembarkation was well-managed. I’ve been on other cruise lines, and disembarkation was a free-for-all; they simply didn’t care what happened to you once you walked down the gangplank off the ship. Read Less
4 Helpful Votes
Sail Date: June 2016
This was our first Viking Ocean Cruise, but it will not be our last. The ship was new and very luxurious. All the small details of construction were first class from the a/c supply to the beautiful dining rooms. All cabins had an exterior ... Read More
This was our first Viking Ocean Cruise, but it will not be our last. The ship was new and very luxurious. All the small details of construction were first class from the a/c supply to the beautiful dining rooms. All cabins had an exterior balcony that allowed you privacy and a beautiful view of all cities and the fjords. You never to felt crowded or pressured to buy drinks like on many cruises, but the friendly staff was always available. Everything was well organized and run very efficiently. The food and wine selections were incredible. The open seating at meals was great and allowed us to visit with people from all over the world. The Viking singers, dancers, and musicians were first class and really enjoyed their jobs. All performances were top notch and all entertainers were so helpful and easy to visit with after their performances. The entire two week cruise was like staying and eating in a five star resort. I do not think anything could have been any better. Read Less
4 Helpful Votes
Sail Date: May 2016
We had never been to Scandinavia and thought this cruise would let us see a lot of it efficiently. We really signed up primarily for the shore excursions, but were pleasantly surprised how nice the ship and the crew were. (It was our ... Read More
We had never been to Scandinavia and thought this cruise would let us see a lot of it efficiently. We really signed up primarily for the shore excursions, but were pleasantly surprised how nice the ship and the crew were. (It was our first cruise) Even though the ship was fully booked we never had a sense of overcrowding...all the facilities were always available and many times we had them almost to ourselves. The ship itself was beautiful, the dining facilities were amazing, and our cabin was so spacious, more like a hotel room than a cabin. The World Cafe had excellent buffets for breakfast and lunch, and we never had to wait for a table to become available. The Restaurant had a wonderful menu and service was excellent. And the two specialty restaurants were truly experiences, and we were able to secure extra nights in them once we were on board. Read Less
1 Helpful Vote
Sail Date: May 2015
As always, Viking's focus was on destinations and enrichment. The ship is pristine, superbly designed, relaxing and entertaining. We enjoyed all the included excursions. I'll note that the quality of the guides was not up to the ... Read More
As always, Viking's focus was on destinations and enrichment. The ship is pristine, superbly designed, relaxing and entertaining. We enjoyed all the included excursions. I'll note that the quality of the guides was not up to the normal Viking bar - with some notable exceptions. However, I'm sure Viking will sort that out in short order. The food was plentiful and easily accessible. And what a pleasure it is to sail without the constant pestering to spend money on ship. There are so many quiet places on board where the traveler can go and recharge, read, have conversations with other guests. The crew, as is always true with Viking, is superb - friendly, cheerful, accommodating. We couldn't ask for more. And the destinations are topnotch. Gdansk was the only destination that wasn't fulfilling. I hasten to add: I'm still happy Gdansk is included because of its historical significance. I enjoyed seeing the city. It simply didn't impress. Read Less
25 Helpful Votes
Sail Date: May 2015
Just returned from a trip on MS Finnmarken, Bergen to Kirkenes to Trondheim. Our second Hurtigruten Voyage. The ship was delayed for 2 days due to a technical fault but Hurtigruten put us up in a hotel in Bergen, and arranged meals and a ... Read More
Just returned from a trip on MS Finnmarken, Bergen to Kirkenes to Trondheim. Our second Hurtigruten Voyage. The ship was delayed for 2 days due to a technical fault but Hurtigruten put us up in a hotel in Bergen, and arranged meals and a coach tour while we were waiting for the ship repair. We set off at 9.30am on day 3 and pushed ahead without stopping until we caught up with the schedule early on day 5. During our voyage the captain made several (safe) diversions from the regular route to show us extra sights, maybe as a compensation for missing our first few days. What a happy ship - all so friendly, with excellent restaurant service where the food was great. There is a lot of fish on the menu, but always alternatives available. You could help yourself to as much as you wanted for breakfast and at the buffet lunch, and the desserts were amazing. I would recommend buying the ships mug to get free tea and coffee. And do take part in the Crossing the Arctic Circle ceremony performed by King Neptune! There was no formal entertainment on board as this is a working ship, connecting isolated coastal towns, but the ship is elegant and comfortable. Excursions are available on most days. The concert at Tromso gave us the opportunity to experience the midnight sun - opposite to our last trip in midwinter where we enjoyed the Northern Lights. We took the train from Trondheim to Oslo on the Dovre Railway, an extra recently added by Hurtigruten. Lovely train, comfortable, roomy and clean. Beautiful inland scenery. Would recommend this. Great trip. Looking at booking another. Read Less
2 Helpful Votes
Sail Date: May 2011
We booked our Hurtigruten cruise with our local travel agent and about 2 weeks before departure, our travel documents arrived. We booked the 12 day round trip from Bergen - Kirkenes - Bergen. Our trip started in Oslo. We spent a day of ... Read More
We booked our Hurtigruten cruise with our local travel agent and about 2 weeks before departure, our travel documents arrived. We booked the 12 day round trip from Bergen - Kirkenes - Bergen. Our trip started in Oslo. We spent a day of sightseeing but wish we had allowed 2 or 3 days for Oslo. The next morning, took a morning train, the Norway in a Nutshell. This is highly recommended with beautiful scenery seen by trains, boat and bus. It takes all day and we were so glad we did it. We arrived in Bergen in the evening and spent the next day and a half sightseeing. Around 3PM we arrived at the Hurtigruten terminal to board the Nordkapp. After checking our large suitcases we were directed to a large waiting room. After not too long of a wait, we were allowed to board and were told our cabins would not be ready until around 6PM. We were able to get into the cabin and drop off our carry on luggage right before the dinner buffet. We met a lovely couple from Australia and had dinner with them. Our first cabin did not have enough shelves for our clothes, plus a window that was about 2 feet deep, so not too good for seeing out. So after about 5 days were allowed to upgrade to a cabin on the 6th Deck which was really great. The beds are really comfortable and there was plenty of room for our larger suitcases. In case you do not want to keep the large suitcases in your cabin, there is a storage room where you can take them to. The ship has a tour director who announces upcoming ports and things of interest to see. There was a large panorama lounge on the 7th Deck for relaxing and seeing the scenery or for reading. There are buffets for breakfast and lunch, with a set time for dinner. If you do not like a lot of fish (like me) you can ask for a vegetarian meal, as long as you let them know by noon. Each meal had an appetizer, main course and dessert. We never went hungry! We booked three excursions. The first was a Geiranger excursion. The Nordkapp went down the Geiranger Fjord, then we disembarked by tender to the small town of Geiranger. We then boarded a bus that went up into the mountains, where we were able to look down and see our ship heading back to Alesund to pick us up. The scenery was beautiful, with a lot of sheep in the meadows. The second excursion was to the North Cape. At Honningsvag, we boarded a bus that took us through very unusual scenery. We saw a lot of reindeer on the mountain sides. After stopping at the North Cape visitor center, we took a lot of photos. That day the weather was very cold and windy. We then headed to a Sami camp and took photos of a Sami with his reindeer. There was a small souvenir shop there. Our third excursion was a tour of the Lofoten Islands. They are very beautiful with dried fish hanging on people's homes. Also, there are large racks where the villages can dry their fish. Every day, there are Hurtigruten ships leaving Bergen to make the round trip to Kirkenes and back to Bergen. It stops at 34 ports going north, and 34 ports going south. What ports are made during the night, are usually made during the day time on the trip back. Some ports are only for 15 minutes, some 30 minutes, and a few are 2 or 3 hours or more. The ship blows it's horn 5 minutes before leaving. The entertainment is the scenery which is always changing. I took loads of pictures of lighthouses, some are very beautiful, and some are really small. Most people were either out on the decks or in the Panorama Lounge. There was one guitar player in the evening that was really good. There is a small Cafe if anyone would be hungry. It is also for the locals who board the ship from port to port. The Gift shop was small, but held a lot of items and there were always sales going on. There is an internet room, but the connections are really slow. It took us 40 minutes to log on and write one email while we were in Kirkenes! There is also a small kid's play room. Getting off the ship, even if it is for 30 minutes or less and just watching the cargo being loaded and unloaded is very interesting. We saw farm implements, potting soil, frozen fish and even kitchen cabinets! Disembarkation is like most cruise ships, we had to leave our luggage outside our cabin by 9AM, and be out of our cabin by 10AM. So we just stayed in the Panorama Lounge until the ship reached Bergen. Then, we were dismissed by our cabin deck, which we were one of the first. We then caught a taxi to our Bed and Breakfast. This was a great trip and highly recommend it to anyone who does not need to be pampered every day and can be independent. Read Less

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