43 Bergen Repositioning Cruise Reviews

We picked this cruise because of its itinerary - "In the Wake of the Vikings" - a northerly transatlantic crossing, and we had to book it a year and a half in advance because it's only offered once a year. (Although, we ... Read More
We picked this cruise because of its itinerary - "In the Wake of the Vikings" - a northerly transatlantic crossing, and we had to book it a year and a half in advance because it's only offered once a year. (Although, we found out later that a 2nd Viking ship trailed this same itinerary by several days - so much for Viking's communications - more on that.) We did the 3-day pre-trip Iceland extension. Generally good, although we found out once there that there were 78 people on this pre-trip, and all but 8 of us had direct flights to Bergen to board the ship after Iceland. We were some of the unfortunate 8 - indirect flights thru Oslo. We asked the local Viking person (an independent travel guide, very helpful) "what did we do wrong to deserve this?" She said to call Viking, ask for direct flights, since another couple had done this, or have your travel agent do this for you. We emailed our US travel agent, asked her to to have Viking book us direct (like the 70 other people who had this done for them automatically). Viking's 1st response was that they would charge us $350/pp because this was a voluntary upgrade on our part! Gag me! We went back to our travel agent, she fought w/Viking and got the direct flights for no charge, like all the others (except a few who got stonewalled by Viking when they went direct to Viking). Other than that, the pre-trip was a nice way to explore Iceland - much more so than the planned one day shop in Reykjavik on the cruise. We did Blue Lagoon, Grand Circle tour, plus good tour around Reykjavik. Once we flew to Bergen, we found out (rumors among passengers on the bus ride to the ship) that we're not staying in Bergen, we're leaving a day early, i.e., right away, due to Hurricane Dorian, and we'll be skipping 1st two port stops (Shetlands and Faroes), in order to try and skirt hurricane on way to two new port stops in Iceland via two very rough sea days. Ironic, that we just left Iceland, flew to Bergen, to get on a ship and sail into a hurricane in order to go back to Iceland via rough seas. Why couldn't Viking let us know that back in Iceland and let us just rent a car and drive through scenic Iceland and catch up to the ship in 1st new Iceland port stop? This is 'classic Viking non-communication.' (Our only other Viking Ocean cruise was to go from Istanbul to Venice, only we found out 'by accident' that we weren't going to Istanbul, but cruise was going to start in Athens instead.) The Viking Sea ship is wonderful - small size - only 900+ passengers, great cabin attendants, great food, comfy beds, free wifi, free laundry, free beer & wine w/lunches and dinners, nice public areas. They offer two free specialty restaurants/trip - an Italian, plus a special Chef's Table. In keeping w/Viking's non-communications, we had booked one of each, only to find that Viking had somehow cancelled one of our reservations when we showed up for dinner. The two extra Iceland port stops were wonderful, but once we left Reykjavik, we were told that, due to storms off Greenland, that we'd be skipping the 1st Greenland port and have ... 2 more rough sea days! Prince Christian Sound (60 miles of interconnected fjords in S. Greenland) did make up for this, as it was a visual extravaganza. However, more of the same after Greenland - two more rough sea days due to bad weather off W. Greenland on our way to Newfoundland, and an alternative port once there. We heard from others on board that Viking has made this re-positioning trip 5 times, and has only made all port stops on its advertised itinerary only once! Seems like Viking needs to re-examine its repositioning trips - we understand that 2020 cruise goes in August, but I'm sure Viking is trying to maximize its profits with its Baltic cruises and didn't really want to leave that soon! Once home, we did receive a nice email from Viking saying, in effect, that they screwed up, and are offering a future voucher worth 40% of our trip cost on a future Viking cruise. We'll have to seriously consider whether we want to cruise Viking anymore. Their ships are great, and once onboard the crew and staff and accommodations are excellent, but Viking's communications with its passengers, especially pre-trip, STINK! Read Less
Sail Date September 2019
My wife and I choose this cruise based on the itinerary. It was called "In the Wake of the Vikings". We left Seattle on Seattle on Sept. 15 the spend some time in Norway. We flew through Iceland to Oslo and took the train from ... Read More
My wife and I choose this cruise based on the itinerary. It was called "In the Wake of the Vikings". We left Seattle on Seattle on Sept. 15 the spend some time in Norway. We flew through Iceland to Oslo and took the train from Oslo to Bergern; a wonderful trip. We arrived in Bergen on the evening of the 17th with the intent of checking in on the Ship and doing some planned activities. We arrived at the pier about 10:15 AM, neither conveyor belts that scan your items was working, thus a full pat down. Once through we were told it would be 10:30 AM before we could check in. It turned out that the systems to check us in were down and we could not check in until 11 AM. It seemed like no one knew what was happening and it was hard to get straight answer. That should have been a hint. We got passed that and rode the funicular up the mountain, had lunch in the Fish Market and took a fjord tour by boat...a great day in Bergen! Since we were not sailing until the evening of the 19th, we took a farm tour that was included on the 19th and it was very enjoyable. Let me say at this point that we are experienced cruisers with this being our 26th cruise since the early 1990's. All ocean cruises, no river cruises and no Viking. We read great things about the Star, which turned out not be true. Our first stop was the Shetland Islands where we had a great tour and my wife bought wool (she is a knitter). Our second stop was the Faro Islands, which we had toW pass due to rough seas. Iceland was next and we had a great time in Reykivik; we had lunch at Cafe Loki where we had the traditional meat soup and several varieties of herring. For dessert we had Rye Bread Ice Cream (delicious). My wife bought more yarn and we bought some gifts. Nice Day. Then the fun began! We ran into a substantial storm that night with up to 45 foot waves and winds gusting to 80-90 mph. Lots damage on the ship and some people were hurt. Everyone had to hunker down for the night. Fortunately we were not seasick. Several items broke in our cabin. It was by far the worst storm that we have ever encountered while cruising. The next day was better, but 15 foot seas and 30 mph winds were not that much fun. Greenland had a stark beauty highlighted by a floating iceberg, a glacier and some very remote villages. We stopped at two very small Inuit villages and had to tender in since there was no dock to handle our Ship, even though we were under 1,000 passengers. After another sea day, we landed at L'Anse aux Meodows, a site of reconstructed Viking village. We were in one of the last two groups when the Captain cancelled the tendering due to rough seas. We felt we could have made since we have tendered in rough seas before. He later apologized since the seas did not get as bad as he expected. Needless to say we were very upset about missing this site. Our next port, Sagueny, Canada we took a paid tour of crafts, etc. At our first stop the bus broke down; end of tour Quebec City was really hopping and we had a good tour. Finally Montreal where we stayed in the Renaissance, a Marriott property which was outstanding. Especially using points and an upgrade to suite. I am a Platinum Elite, which is helpful. Here is our assessment: the Ship is beautiful, the staff is very attentive, but ineffective, the cabin is very well designed and the food ranged from horrible to very good. We ate in every dining venue. The phones have a clock, which was out for 4 days, thus when putting in a wake up call you were awakened two hours early until the problem was corrected. The wifi is free but very slow and not there several times. Everything you as for takes 2-3 to get it; making little things big things and gets you angry. There is no single point of contact like a concierge and/or a butler. At $7,000 per person one would hope for something like that. Entertainment was minimal, but surprisingly very good. We felt that Viking is not ready for prime time ocean cruising. Also DO NOT CRUISE THE NORTH SEA AND NORTH ATLANTIC IN SEPT-OCT. Read Less
Sail Date September 2016
embarking was quick and easy. once we were on the ship at 3.30pm we were advised that the ship would be leaving that night instead of the original plan of the next evening due to weather which meant we missed the port of Bergen as it was ... Read More
embarking was quick and easy. once we were on the ship at 3.30pm we were advised that the ship would be leaving that night instead of the original plan of the next evening due to weather which meant we missed the port of Bergen as it was too late to do anything that day. Big seas means we also missed Shetland Islands and Faroe Islands. instead we made for Iceland and had 2 make up ports of Akureyri and Isafjordur. both tiny stops. We then had to forgo Nanortalik due to 'weather'. When we got to Dagueanay.....well it isn't it was the port town of La Baie, 20 kms from the main city. No shuttles were pour on. We had to find a local bus or taxi of we es bed to go into the city. We reached Quebec, the best port of all and we had to be back on board by 3.30? surely we could have stayed longer given the fact how much we had missed out on previously? into Montreal at 4am? that to me says we definitely could have had longer in Quebec. The included tours were ok. Need more for active people. Not everyone is over 75. The entertainment was average. The singer's were ok but only did 3 showed in 2 weeks. The magician was awesome. bring on more odd this stuff. Comedians etc Classical pianist? yuck. start catering for the 50 year olds. We are your future cruisers. The cabins are nice and clean but not enough storage in deluxe verandah. put more shelving in instead of so much hanging space. had to leave most of our stuff in our suitcase which was frustrating. Noise in the cabin is totally unacceptable. rattling and banging in the walls, creaking like we were on an old Spanish Galleon or on the first fleet to Australia. that is no exaggeration. I still couldn't sleep with earplugs and a pillow over my head. Who wants to be sleep deprived their whole holiday? It was brought to Guest Services attention the 2nd day and their response was" its the weather" not good enough. Even when the seas were calm it was the same. Everyone we spoke to said the same thing, their cabins creaked and rattled also. Italian ship builders obviously can't get that right. Staff were friendly enough but ask for anything out of the ordinary and it's like the biggest deal. Ask for small portion, can't do it. Ask for 2 scoops of icecream, can't be done. Communication was terrible. We never knew when the ship was getting into port or leaving until the night before. couldn't plan anything. when in Reykjavik we dashed back to the ship between ships tours to grab lunch and check the Tax refund process to be told the ship want leaving until 8pm so we would have plenty of time. We got back from our second tour to hear that the ship was leaving at 6 and no time for any last minute shopping at the terminal shops and that the VAT guy was leaving. Asked for assistance again from Guest Services to see if anyone could help us with a Garmin charger for our watches as ours had been left on the previous viking cruise we had gotten off to get on this cruise. never heard from them again. The food was quite good in quality and the head chef Paul was great. constantly checking the quality and his people. Took great pride in his food and his people. We have previously cruised mainly with Azamara. Hard not to compare the 2. I'd choose Azamara every time. We chose this cruise for the itinerary but at the end of the day it missed too many ports. Why not call it for what it is. Transatlantic repositioning cruise. Not one for the destinations. Read Less
Sail Date September 2019
Viking Cruise Trans-Atlantic September 2019 Our cruises are always chosen for their itinerary, but after that, of course, the cruise line is a major consideration. We came across the “In the Wake of the Vikings” cruise with Viking ... Read More
Viking Cruise Trans-Atlantic September 2019 Our cruises are always chosen for their itinerary, but after that, of course, the cruise line is a major consideration. We came across the “In the Wake of the Vikings” cruise with Viking Ocean Cruises, a line new to us, back in early 2018, but we were not free at the time, so we expressed an interest with Viking for the 2019 sailing, through our local Travel Agent. We were not so happy, therefore, when we were eventually contacted by Viking to tell us that the cruise was finally open to the UK market, but, because it had been on sale in the USA for some time already, we had the choice of only one room in the category we wanted, a Penthouse Veranda room. It was, fortunately, in a good position, on the starboard side and forward, so we booked it immediately. Flights are arranged through Viking and we were booked on Scandinavian Air Services from Manchester to Bergen via Copenhagen, which all went smoothly. Our return flights, from Montreal to Heathrow and then on to Manchester, were with B.A. Unfortunately, our return flight to LHR was cancelled because of the B.A. strike and was, during the cruise, changed firstly with Air Canada to LHR and then with American Airlines to Philadelphia and Manchester when the Air Canada LHR/Manchester connection wasn’t possible. Ironically, because the Philadelphia flight from Montreal was stuck in Philadelphia when the time came, meaning our connection would be missed, we ended up back on our original B.A. flight to Heathrow, after retrieving our luggage and going back through Departures, which wasn’t pleasant, but we did at least get home not too much later than planned; the Economy section of the plane was almost empty too, which helped. Back in Bergen Airport, we learned from the Meet and Greet team that an alteration to the itinerary was already in place. The remnants of Storm Dorian were to blame, as bad weather predicted for our first two stops in Lerwick and Torshavn meant we would almost certainly not be able to enter the ports and also experience uncomfortable conditions at sea. The solution was to leave Bergen immediately and head for Iceland instead, missing our scheduled overnight stay in Bergen and full day there. Once aboard, which was a speedy and friendly process as we were quite late reaching the ship, we found a letter in our stateroom explaining the situation fully. Additional ports, Akureyri and Isafjordur, would replace Lerwick and Torshavn, after which our schedule would return to normal and we would avoid the worst of the storm by leaving Bergen immediately. This made little difference to us, as we have visited all four ports before, but many American guests were naturally disappointed. Our sea days were indeed on the rough side, but nothing too serious. Our days in Akureyri, Isafjordur and Reykjavik were good, but there was further information about the next part of the schedule from the Captain before we sailed from Iceland, heading for Greenland. Once again, stormy weather on our route to Prince Christian Sound and Nanortalik was to be avoided by turning a little north, which meant that we would still enter the Sound, but at the more comfortable time of midday instead of early morning. We would then miss Nanortalik completely and head straight for Qaqortoq. Once again, this suited us well as we were particularly keen to pass through the Sound and we were delighted that the Captain understood that it was an important part of the cruise for most passengers. This plan worked well and we had a wonderful passage through Prince Christian Sound, but before leaving Qaqortoq we were informed of a further change to the schedule because of the bad weather; the anchorage for L’Anse aux Meadows, a Viking settlement in Newfoundland, would be far too exposed to allow tendering, so the Captain and the company had gone to tremendous trouble to reorganise our stop to St. Anthony, a fifty minute bus ride away. Once again, everything worked very well, despite the need to disembark a sick guest into the conveniently close-by hospital, which delayed our departure. That was the end of our itinerary problems, but we have great admiration for the effort and cost the Viking Company was prepared to put into making our cruise as good as possible and we enjoyed the itinerary very much, although issues raised by other Cruise Critic writers about the actual location of the Saguenay dock and the lack of time in Quebec are worth noting. Viking Sea (and her sister ships) should have suited us down to the ground, because we don’t need evening entertainment, preferring the scenery outside the windows and the guest numbers are low. However, our final survey for the ship before disembarkation (conveniently delayed until after lunch for the group of us who had later flights) had us indicating that we would not recommend the ship to our friends and we would be very unlikely to travel with Viking again through a combination of several reasons. Slightly souring our initial impression of the ship was our first view of our room, which was missing the separate door and large window shown in the brochure, having instead a sliding door, somewhat screened by the curtain, which made the room seem dark and reduced the view from the sofa. We spend a lot of time in our room and this was a disappointment. The ship was full, so we could not be moved. I was also concerned by a possible lack of soundproofing after clearly hearing coughing through the wall, but in fact this was not an issue. Our main area of disappointment was the food on board Viking Sea. This is a very personal issue, of course. We prefer to eat in the World Cafe for all meals because we like the relaxed atmosphere and the views from the windows. We did eat in the Restaurant on one occasion when we thought the Cafe would be taken up by an Indian buffet, but it was extremely busy and my view was of a wall, whereas outside it was a beautiful evening. We just made it outside in time for the sunset. We never tried the other eating opportunities, apart from the Pool Grill, which we enjoyed. We found the menu in the World Cafe pretentious and repetitive and frequently not to our taste, with plenty of seafood and underdone meat, although the chefs would willingly cook portions to our requirements. Food was frequently cool in its presentation trays even when freshly put out and we learned to ask for our plates to be reheated, but cooked-to-order food could be left out on the plate for collection, therefore cooling again. Even my individual portion of mashed potato in the restaurant was cool. We usually enjoy soup on our cruises at lunch and dinner, but more often than not we found it was either fish or spicy and we went without. Desserts were more tempting and we took advantage of the gelato bar too, but our overall impression was poor, not helped by items missing from the drinks area, cool water in the hot water jugs and empty milk jugs. Making a hot drink could be a slow and frustrating process at times. Our early departure from Bergen meant that some food items had not been restocked, so some individual breakfast cereals were soon unavailable, as were some yoghurts and finally bagels. Even the orange juice from the machines turned into something more like sour squash from Quebec and would be like that for the next cruise, we were told. My reply was that I was pleased to be leaving, in that case. For some reason which is hard to define, we also found the atmosphere on board ship very uninspiring. The pool area and the Winter Garden were both frequently chilly, but guests, despite all rooms having their own balconies and sea views, would lie on the loungers wrapped in blankets. Even during the scenic cruising periods, there were not too many people outside to appreciate it. The indoor pool was closed almost all the time, either from the bad weather or maintenance and the outdoor hot pool was also occasionally closed at times. The outdoor decks were frequently closed due to the strong winds. The ship felt like an uninspiring Retirement Home, with Baggo the main excitement of the day! Obviously, there were plenty of other activities available during the day, but this is how we felt overall, compared with our experience on many other cruise ships. We also disliked the atrium area because all the windows were screened by obscuring netting, preventing any view outside, which was disappointing as this was a popular place to sit. The World Cafe sliding doors were ill-filling and draughty, but otherwise we generally enjoyed this space, even though we were often almost on our own there out of meal times. Viking Cruises offer an included tour at most ports. We normally preferred to walk around on our own, but at Qaqortok we opted into a “self guided” tour, which we thought would include an idea of a route and information on what we would see. Wrong! We received a basic map and enquiries afterwards made it clear that our group timings were simply a way of organising and monitoring the tendering process. Fair enough, but that is not a self-guided tour in our opinion. However, there were many things about Viking Sea we did like. We were most impressed by and appreciative of the information we were given by the Captain on the various itinerary changes and the way the problems were resolved. The staff members were all friendly and eager to help with any enquiries and our room stewards continually asked if we needed anything. An early cruise survey, which they asked us to fill in to satisfy their superiors, gave us the opportunity to suggest a couple of future improvements to the room in terms of more bathroom hanging space and hooks for outdoor coats, as well as mentioning the food issues. This resulted in the delivery of extra towels and hangers, which we declined, plus a series of phone calls from various departments trying to resolve matters which were generally simply suggestions! Our stateroom grade, Penthouse Verandah, included a complimentary minibar which was replenished daily. We don’t drink either the spirits or sodas in the minibar, but the sommelier was happy to remove those and provided us with wine to our taste instead. Lectures and port talks were available to watch on the room TV as well as live in the theatre, which we preferred on the whole. There was a good range of live TV, plus recorded programmes and films to choose from and the internet was usually good for our location. We were both able to use our tablets at the same time, which is unusual in our experience. Finally, although we stated in our disembarkation survey that we were unlikely to travel with Viking again, a promotion too good to miss and an interesting itinerary have offered us the opportunity to revise our opinions early next year. Read Less
Sail Date September 2019
We chose the Viking Sea because we really liked the itinerary and had never sailed on Viking before. Our previous river cruising has been on Uniworld and Avalon. Trying the Viking ocean experience was a change for us. Embarkation ... Read More
We chose the Viking Sea because we really liked the itinerary and had never sailed on Viking before. Our previous river cruising has been on Uniworld and Avalon. Trying the Viking ocean experience was a change for us. Embarkation in Bergen was easy and we were so impressed once we got on the ship. It is just lovely. Our stateroom was a PV1-Penthouse Veranda suite on deck 5 and it was great. The bed was comfortable and there was plenty of storage. Our only issue was with our shower head. It kept sliding down the pole and would not stay in place. We told our cabin steward and he had a plumber take a look at it...didn't fix it though...it was a pain to take a shower. Our cabin stewards were fantastic...Niko and Ariel were some of the best we've ever had. The laundromat onboard was a great perk. It was free to use and they also provided laundry detergent. Viking touts the free beer and wine with meals. What they don't tell you, is if you order a drink during lunchtime hours in The Living Room where they have muffins, small plates and various snacks to choose from, they will ask you for your room number and you get charged. They don't specify that you need to be in the dining room, buffet or one of the specialty restaurants. Sorry, but I think that's petty. The food overall was good. We enjoyed Manfredi's very much. The waffle with berries in Mamsen's was great. The buffet was good but some of the food servers could use an attitude adjustment....it costs nothing to smile. We ordered room service breakfast several times and have no complaints. One day from 9 AM-1PM they put on an amazing brunch in the Wintergarden area. It was a sight to behold. You could tell a TON of work went into planning and executing it! Our biggest disappointment was the lack of interesting (for us) entertainment. The enrichment seminars were never ending. The lack of varied entertainment was glaring. The best show we saw starred the Cruise Director...singing. During this cruise I read 3 books and took naps (which I rarely do) out of boredom in the afternoons. The included shore excursions were just okay. We loved the tour in Lerwick, Scotland but thought the included excursion in Reykjavik was awful. The first place our German tour guide took us was to a ditch where women washed clothes 100 years ago......zzzz Based on our experience on the Viking Sea, we don't feel we got the value for the amount of money we spent on this cruise. For the amount spent, we can get a Neptune suite on HAL along with many more activities. Read Less
Sail Date September 2018
We chose this cruise for the itinerary, but 5 of 9 ports were skipped (2) or significantly delayed. Shore excursions were just ok, even the ones we purchased were just ok. Most of the staff and crew were excellent, friendly, and bent ... Read More
We chose this cruise for the itinerary, but 5 of 9 ports were skipped (2) or significantly delayed. Shore excursions were just ok, even the ones we purchased were just ok. Most of the staff and crew were excellent, friendly, and bent over backwards to please. Public areas were overcrowded at events or activities. Food was very good to excellent in main restaurant and especially Manfredis. World Cafe , pool grill, and Chefs Table just ok. Cabin was roomy enough but very limited drawer space in Deluxe Veranda. Bathroom was nice. A lot of people like the stark Scandinavian decor, but we found that the abundance of hard surfaces and minimal softening features made the restaurants and public areas very noisy. We chose the post cruise Montreal stay (Westin) and are very disappointed with the hotel. Waited 5 hours for room to be ready. Room looks into windows of adjacent building, have to keep drapes closed all the time. They refused to change the room. The flight Viking booked leaves at 8:30 am but the transfer leaves at 4 am. Airport is only 30 minutes away. Just adds to the misery of the Montreal experience. By contrast, the pre cruise in Oslo and Bergen were wonderful. We tried to book business class but Viking said they only have economy for this cruise. We found out later this was not true. We are too old for the discomforts of economy flights ( even though we managed to upgrade to premium economy through the airline) all the way from the west coast. It's definitely a deal breaker on any future cruise. Read Less
Sail Date September 2017
The Viking Sky is indeed a beautiful ship, tastefully decorated with wonderful art. The common areas are inviting, especially the Explorers Lounge on the 7th deck, which offers fabulous ocean vistas. The ship is spotlessly maintained. We ... Read More
The Viking Sky is indeed a beautiful ship, tastefully decorated with wonderful art. The common areas are inviting, especially the Explorers Lounge on the 7th deck, which offers fabulous ocean vistas. The ship is spotlessly maintained. We have taken several other cruises and were excited about visiting new countries We should have had the best time ever! However, Viking dropped the ball on several fronts, First, the travel department is difficult to deal with. Be forewarned, if you use a travel agent, they will not speak to you. We finally got our itinerary resolved, and then Category 5 Hurricane Irma became a major player. We were booked on Delta to leave Miami at 12:20 pm on 9/8, and a the airport was scheduled to close that afternoon. Our connection time in Atlanta was only 1 hour. Days before, we tried to change our flight to leave earlier, but were denied, unless we wanted to pay Delta a change ticket fee of $3,000 per person. We offered to drive to Atlanta and pick up the itinerary there, but Viking did not go to bat for us. Apparently, they have no pull with Delta. Finally, we called them again on 9/6 and literally begged, and spoke with someone who was willing and able to help. We got grudging approval to begin our flight in Atlanta. The next day, we drove 20 hours to Atlanta in bumper to bumper traffic, normally an 8 1/2 hour drive, and slept at an airport hotel. We noted that our original flight out of Miami was delayed and we would have missed the connection in Atlanta. Then we flew to Norway to begin the cruise. We were exhausted. I had not really slept in 3 days and missed my tour in Bergen. Our room and bathroom were surprisingly small with no excess storage space, but again, tastefully decorated and with quality linens. The bathroom floors are heated, which was fantastic! There was a coffeemaker, but it was up too high for me to use. However, the cappuccino onboard was excellent, so we didn't mind scooting out to get it. The TV system, like most cruises, is not the best for live TV but offers a nice selection of movies. We were anxious to see news of the hurricanes. Most of the time it worked ok, but the live tv was not working the last several days of the cruise. Wifi: On previous trips, I had no problems downloading my photos from my phone to my iPad via iCloud, but the wifi was so slow that they could not download. I was surprised, given the newness of the ship. Several of my emails refused to send and I had to keep trying. Our cruise experienced a lot of rough seas, so they canceled port docking in the Shetland Islands and also one in Greenland. We already had many days at sea scheduled on this transatlantic cruise, but we can't blame Viking for bad weather. Days at sea featured lectures, some bland music, and movies, but not much in the way of interactive or physical activity if the weather did not cooperate, which it did not. It would have been nice to go to a class in the fitness center but they were not offered to my knowledge. The daily afternoon tea is in a particularly lovely venue. Lots of reading time and looking out the windows in the Explorers Lounge. We did see icebergs and a few whales, and a lot of people, myself included, got excited about a rock that initially looked like a whale. One couple went outside one afternoon and had to be rescued because the winds were so strong. The Faroe Islands and Reykjavik were fabulous and we enjoyed our tours there. It was great to be off the ship. Qaqortoq, Greenland was disappointing, as our private tour with Sagalands canceled without notice even though they had confirmed a just few days earlier. The town itself is not really worth a stop, especially if arriving early on a Sunday morning when the few establishments in town are closed. Quebec is a charming European style city for walking and touring. The food on board is very good. Dinner in the restaurant is slow, often taking 2 hours for a 3 course meal, but we had nowhere to go and not much else to do. Our primary waiter was friendly and personable. Thankfully, our friends are great conversationalists! The buffet restaurant was fresh and well presented, and was a good option when we did not want an overly long meal. Fellow passengers on the ship were generally highly educated, pleasant, and courteous. We almost missed our flight home. For a 10 am flight, our bus left at 8:15 for a 40 minute drive to the airport. We were unable to check in to our flights onboard because the internet was too slow and it timed out. We got to the check in desk, and were told that had we arrived 5 minutes later, we would have missed the cutoff for checking luggage for an international flight. Again, unnecessary stress should have totally avoidable, ending this long cruise on a questionable note. Do I recommend this cruise? Although this beautiful ship is 5 star rated and some people love endless days at sea, it was too sedate for me. The quality of the lectures was excellent, but I have had much more rollicking fun on other less expensive cruises where more varied and interactive onboard activities were offered. Even bingo, karaoke, disco, dueling pianos, a bad art auction, penny poker, flower arranging, Hawaiian theme night....none are great but something that makes you laugh! I also learned to NEVER book flights through a cruise line again. Maybe it was the weather..... Read Less
Sail Date September 2017
We purchased our trip in Fall 2016. My wife had double knee replacements and we were told we could get first class or business class seats on the flight over to Europe; we would pay the upgrade cost (fine with us!). We waited in July and ... Read More
We purchased our trip in Fall 2016. My wife had double knee replacements and we were told we could get first class or business class seats on the flight over to Europe; we would pay the upgrade cost (fine with us!). We waited in July and had to call twice to get our flights. When we were finally able to get ahold of someone we were told that due to the “ CONTRACT” we were only permitted couch. We called the airlines to see if we could upgrade they referred us to Viking. When we called Viking we were told (from an unsigned anonymous email that: "This is a limit within our CONTRACT and likely a detail that your initial sales representative was not privy to, for this we apologize.” And for this we filed a complaint with the FTC for false marketing. We also wanted to go a day early so we could enjoy Bergen. Not possible (see the contract). So the two days we were told we would have in Bergen amounted to getting to the ship at 8 pm and we left at 6pm the next day (22 hours). 1) Shetland Islands - no go - too bad of weather to dock for “safety” reasons so we never got there. 2) Faroe Islands - We went on the cruise up a fjord. The advertisement for the trip said we had a chance to see Puffins. Except the guide told us the Puffins leave in August so no Puffins, nice scenery though. The ad did say a chance! 3) Rejkavik, Iceland - Fantastic Day with views of a huge waterfall and a national park and geysers. Although Yellowstone had better waterfalls and geysers 4) Nanortalik, Greenland - no go - too bad of weather to dock for “safety” reasons so we never got there. 5) Qaqortoq, Greenland - Five hour stay on a Sunday morning. One gift shop and a 45 minute wait to purchase an item. Most of the people were no where to be seen. Neat Church. 6) L'Anse aux Meadows, Newfoundland - We were suppose to dock at 7 am but due to Canadian Customs, we were not able to get to shore until after 10 am. Of course that left us little time to visit the Viking village that had been found, in the pouring rain. 7) Saquenay, Canada - We went up from the St. Lawrence River through a fjord to get here. Beautiful scenery. At least we were told so. We could not see anything due to the fog. The ship had to go up the fjord slower due to whales in the area so we were 3 hours late. No we did not see any whales. The docking is not in the town but at a docking facility about 10 miles south of town (not mentioned in the tour guide - see the CONTRACT). We took a tour of four craft areas, goats for wool, glass blowing, and an artists who fit intricate paintings all over his house. The last was a lame aquarium and a stupid video the tried to be a poor example of a Disney ride. 8) Quebec City, Canada - Warm & sunny a nice walk around the old town. 9) Montreal, Canada - We were told we would get into port at 4 am. Of course AFTER we left Quebec City the Cruise Director Aaron announced the we would get into port at 6 am. We docked at 7 am and we were able to get off the ship at 7:30am. All “guests” were told they had to be off the ship by 8 am - read the CONTRACT. They collected our luggage at 10 pm the previous evening but all this meant was that we had to wait dockside for them to bring our luggage to us. This meant much lost time. We were told the night before that the trip to the airport would take 20 minutes. We we got on the bus we were told it would be 45 minutes. The bus driver went through town very very very slowly. Many people missed their flight due to this delay. The Viking people were of no help (see the CONTRACT) to those so affected. Some took taxis. Although the original plan was for us to dock at 4 am, the Viking flight staff put us on a Delta flight leaving at 3:20 and arriving home at 10:30 (7 hours) . We found a flight leaving at 9:30 and arriving home at 1:00 pm (3.5 hrs). There was another flight leaving at 5 pm and arriving home at 9 pm (4 hours). Of course we tried to change - Delta said to call Viking who said no dice - read the Contract. We were able to get out sooner due to a family member interceding - a big thank you to the Montreal Delta Airlines staff!!!! Other things to Note (in no particular order): A) I conclude that Viking does not consider your air travel to be part of the “Viking experience” so they spend little time on this area. We were so disappointed in our treatment that we will probably never us the company again. We had taken a similar Viking river cruise in Europe and had the same problems. We thought it was a one off problem. Apparently it is a corporate policy to short the customers on the air travel in and out of the cruise B) During high seas the toilets will back up and with the heated floors in the bathroom it gets pretty smelly - flush then often and keep you door open to the outside for better air. You can were a coat in your room since it is 40 degrees outside. C) No one seems to have used either of the pools or hot tubs D) The Viking time is very variable. When they say we dock at x time, add two hours at least E) The Crew that did all the work were wonderful F) I go the sense that the Ship Captain and his team were not letting us in on all the information we needed until it suited their purposes. G) Remember that THE CONTRACT rules everything, no exceptions, no allowances, no wavering. H) Average age of the customers is probably in the low 70s. There were a lot of handicapped people so allow for extra time getting on and off the boat. Read Less
Sail Date September 2017
We chose this cruise because of its itinerary. We cruised from Bergen to Montreal. To start with, we had booked air through the Viking Air department, something we will never do again. We had assumed they would be more proactive on our ... Read More
We chose this cruise because of its itinerary. We cruised from Bergen to Montreal. To start with, we had booked air through the Viking Air department, something we will never do again. We had assumed they would be more proactive on our behalf than it turned out they were prepared to be. Just days before departure we were facing Hurricane Irma, and they made no effort to fly us out early. We spent a precious 48+ hours begging to be allowed to fly out of Atlanta and drop our Miami-Atlanta segment before they finally decided that yes, they would allow us to do that. If we hadn't persevered, we would have missed connections, and missed the cruise. As it was, because they delayed so long, it took 20 hours to drive to Atlanta as many of the mandatory evacuation orders (including ours!) had already been issued, and all of South Florida were on the roads north. The ship is gorgeous, and we found the food to be outstanding as well. But for me, a cruise is all about the EXPERIENCE and here they failed miserably. While there were a few outstanding staff, most were inept, and confusion abounded. Everyone was nice, but no one seemed to work as a team. In the dining rooms, we got wrong orders, we were asked repeatedly what the order WAS, and though we bought the premium wine package, we frequently had to wait a half hour at dinner before we got any wine. (if you stayed with the included wines it was much better--you got service immediately). One night my husband had to get up and speak to the maitre d' because it had been an hour between courses. We were constantly aggravated at dinner, which is NOT how you want to be! We liked our cabin, the heated floors in the bathroom, and the availability of free laundry. And I must say our cabin steward, Ronel, was the BEST we have had in over 30+ cruises! But the cabin really lacked storage space--2 drawers and a little space in the nightstands. We asked for, and got, about 30 extra hangers and ended up hanging just about everything. Wifi was slow, but we appreciated that it was available and complimentary, so no complaints really. The Spa was gorgeous. I didn't try spa treatments. Yoga was offered but as a long-standing yoga practitioner, I didn't think it was age appropriate. There was a serious miss-match between the demographics of the passengers and the yoga routine offered. They should be offering YIN or INYNGAR yoga, and instead, the teachers' background was Ashtanga. When she started out doing a jump-back chaturanga, I knew the class was doomed. The poor ladies in the class did their valiant best, but they could have really hurt themselves with the routine we were put through. Explorers Lounge was lovely, and here, the staff was lovely as well. Skilled, pleasant--really really excellent. Lectures were excellent and a feature we really appreciated was the ability to watch them later on recorded TV. We were frequently busy at the times the lectures were 'live' but we managed to watch/listen to every one of them thanks to the recorded TV. LOVED this! Very much enriched the voyage. The shore excursions: included ones were so-so, but the optional ones that we paid for were all outstanding. Our tour guide in Quebec, Marie, on the Quebec Discovery Day was absolutely outstanding. BUT!!! The WORST feature of the entire cruise was the daily disembarkation, which was TERRIBLE. Viking really needs to learn how to get 900 people off a cruise ship. We waited almost an hour to get on the tender at L'Anse Aux Meadows, and then sat on the tender for 45 minutes before we could get off. This was the worst, but even regular disembarkations were routinely a bottleneck.. And finally, our transfer to the airport at the end of the cruise. Again, the staff showed their inexperience, to be charitable. Our bus departure was scheduled for 8am. Our flight was at 10am. And it was a 45 minute drive to the airport. We only made our flight because my husband had status on the airline, so we were able to use an expedited check in--but even at that, the agent said we were the last to be able to get our luggage on board. These kinds of repetitive 'glitches' made me think that although we had paid a 5-star price for this cruise, we did NOT receive a 5-star cruise. We have cruised well over 30 times, at various price points, and many different cruise lines, and this is the first time we felt we did not get our money's worth. There were just too many issues overall. Read Less
Sail Date September 2017
We chose this cruise because of the route and stops on this cruise The cruise was from Bergen Norway stopping at the Shetland Islands, the Farro Islands, Iceland, Greenland, the Viking archeological site in Newfoundland, and then down the ... Read More
We chose this cruise because of the route and stops on this cruise The cruise was from Bergen Norway stopping at the Shetland Islands, the Farro Islands, Iceland, Greenland, the Viking archeological site in Newfoundland, and then down the St.Lawrence River to Montreal. This was the first transatlantic crossing for the Viking Star which was first put into service in 2015 and had been in service in Europe. We have done Viking river cruises and since we liked the stops on the route we thought we would try a Viking ocean cruise. The ship is new and quite nice. It is very well maintained and the crew is friendly and helpful. The food was excellent with a very nice variety. Overall I would rate the cruise as average. First of all the cruise is not all inclusive which in today's market is really out of place. You will be charged $14 per person per day as gratuities for the staff. On our 15 day cruise that added an additional $420 to the cost of the cruise. Viking apparently doesn't want to tell you the true cost of the trip by including these costs in the ticket. Beer, wine and soft drinks are included at lunch and dinner and you are charged for them at all other times. You can purchase an all inclusive drink package but the cost is quite costly There is a mini fridge in your room and you have four soft drinks in it. You can drink them without charge but if you want more you are charged $2 for each soft drink. I personally find it to be insulting that soft drinks are not included in the price of the cruise. Service in the restaurants was spotty at best. At times service was acceptable but never really good and other times it was just plane bad. I never saw any service around the pool or lounge areas. There is one main bar on the first deck with a few tables around it and here there was service. In the surrounding lounge area if there was service I never saw any. We always had to go to the bar and get our own drinks. One aspect of the restaurant service that I found especially discusting was when you finished one course of your meal the waiters would remove your dishes but would place your used silverware on the table for you to use on the next course. I would expect this type of service in a truck stop but not here. Overall I would rate the cruise experience as average. You will have a good time and you will enjoy the cruise but Viking is not one of the top tier of cruise lines. Don't expect a Viking ocean cruise to be the same as a Crystal or Seaborne cruise. These cruise lines have better amenities and service. However as I said you will still have a good experience on Viking Read Less
Sail Date September 2016
We really enjoyed this cruise, our first Viking Ocean Cruise. It was nice not to have photographers, daily advertisements in our cabin and no gambling. Beautiful ship and excellent staff and the food was wonderful. Overall the premium ... Read More
We really enjoyed this cruise, our first Viking Ocean Cruise. It was nice not to have photographers, daily advertisements in our cabin and no gambling. Beautiful ship and excellent staff and the food was wonderful. Overall the premium excursions were excellent. I hope that the ‘included’ excursions improve to the quality that Viking River Cruises has provided for many years. Often these excursions were too short and we drove past sights but couldn’t go in to see and hear the history inside the buildings. On one day we did two different excursions which included a major cathedral. On the first one we drove through the parking lot and on the second one the bus parked and we walked around the cathedral and to the view point but never went inside. On the excursion to North Cape we didn’t even have a tour guide for the hour and a half drive (each way) that we could have received a lot of history of what we were passing and other details that make tours most interesting. I hope this improves. Read Less
Sail Date July 2018
Great value for an itinerary that covered several areas that we had not visited before. The offer of two guests for one fare with free air was too great a temptation. The trip was excellent except for somewhat rough seas for a couple of ... Read More
Great value for an itinerary that covered several areas that we had not visited before. The offer of two guests for one fare with free air was too great a temptation. The trip was excellent except for somewhat rough seas for a couple of days. It could have been a lot worse! The excursions were well planned, and for the most part were interesting and informative. The service on the ship was excellent. Our cabin was kept spotless and the dining was always good. Most of the dishes were very good, but other options for special order were also available. One evening I ordered a New York strip steak that was as good as any I have ever had--even at some very expensive restaurants. The entertainment was also excellent, as were the informative talks about European history and environmental issues. We especially enjoyed the entertainers. The three young female vocalists were especially talented and performed in a most professional manner. The string trio also was an elegant touch to the trip. We have been on a number of ocean and river cruises, but the cruise director on this one was the best I have ever seen. Read Less
Sail Date September 2017
We really enjoyed this cruise as our first Viking Ocean cruise. We had three disappointments, however. The one day we had for shore excursions in Bergen, Norway didn't occur because a major bicycle race was taking place which ... Read More
We really enjoyed this cruise as our first Viking Ocean cruise. We had three disappointments, however. The one day we had for shore excursions in Bergen, Norway didn't occur because a major bicycle race was taking place which didn't allow for the various tour buses for the excursions. We found out about this a few days before the cruise. With Bergen being such a big port for Viking, we feel someone should have known about this disruption well in advance and warn us so we didn't waste time booking a shore excursion in addition to the "included" excursion. Disappointment #2 was having to miss our port stop in Falmouth. We had to sail directly from Portsmouth, UK to Porto, Portugal to avoid a storm coming to the UK. The onboard history lectures were really great and primarily focused on World War I and II events. The theme of the cruise was "Trade Routes of the Middle Ages", so disappointment #3 was the lack of lectures on that theme. Our stateroom, the food, the stafff, were all excellent and we really enjoyed our time onboard and in the various ports. Read Less
Sail Date September 2017
We chose this cruise partly for the Viking Route and partly to try out the Viking Ocean ship as we were also looking at another Viking cruise. On the whole we greatly enjoyed our experience. Customer service pre-cruise was not very good, ... Read More
We chose this cruise partly for the Viking Route and partly to try out the Viking Ocean ship as we were also looking at another Viking cruise. On the whole we greatly enjoyed our experience. Customer service pre-cruise was not very good, in particular because we were never informed that the ship would not be docked where the cruise material said it would be! Fortunately we learned via Cruise Critic where it was, and saw it ourselves from the Maritime Museum. Embarkation after that was fine, as was disembarkation. Shore excursions were a mixed bag. Several places relevant to the Viking theme were not shown on the port maps, nor mentioned in the port briefings. Fortunately we had done our own research! Excursions in large groups on buses were not as enjoyable. Stops where you could spend some time exploring on your own - such as L'Anse aux Meadows, or Qaqortog in Greenland, were the best! And we appreciated our day in Quebec. Dining was mostly enjoyable. The World Cafe was packed at certain times, and service was stressed to get beverages to diners. We tried the restaurant and found it also could be very slow service. Book as many dinners as you can in the specialty restaurants - you can always cancel if need be. If you'd like to meet some of your fellow passengers, ask to join a table rather than dining by yourselves. Music throughout the day from the pianist, guitar player, and music groups was a lovely accompaniment to the cruise! The weather made walking or jogging around the deck ifffy at times, but the fitness center had plenty of equipment and I never saw it full. We booked another cruise while onboard! Now that we know the ship we expect to rate the next cruise "excellent!" Read Less
Sail Date September 2017
We picked this cruise because it offered stops at many interesting places that are otherwise not easy to get to. We chose Viking because of the excellent experience we had on previous river cruises with the company. The ship is ... Read More
We picked this cruise because it offered stops at many interesting places that are otherwise not easy to get to. We chose Viking because of the excellent experience we had on previous river cruises with the company. The ship is beautiful. Very clean and well laid out, and tastefully appointed. A variety of public rooms and places to eat from quiet to very sociable. Service is friendly and professional. Good variety and quality of food. Our stateroom was large, bright, and well thought out with a small balcony (as all of the rooms on this ship). We did miss two ports of call (to be expected - this was the North Atlantic in September, after all). But we were never at a loss for things to do. Most of our ports of call were quite small and quiet, but very interesting. Tours sponsored by Viking were worthwhile and well run. I would recommend spending extra time at the beginning (Bergen) as the town is beautiful and the surrounding fjordland countryside is spectacular. The trip ended in Montreal, where you should also spend some time, as it is a wonderful city. My best memories - hard to decide. Touring the fjords from Bergen, the wild landscape of the Faroes, little places in Reykjavik my son pointed us to, cruising wild fjords in Greenland, L'anse aux Meadows (mmm squashberries), some of the custom meals in the Chef's Table, and just enjoying all the moods of the North Atlantic from the deck or the Explorers Lounge. I would recommend this cruise for couples, who are interested in a little adventure as opposed to just entertainment. I say a little adventure, as stays are only for a day and you don't get a chance to really explore, but you can always pick your favorite port and come back---- Read Less
Sail Date September 2017
This was our first experience with a Viking Ocean cruise after three Viking River cruises. We got off to a bumpy start because our luggage didn't arrive until the next morning. We were nicely accommodated until we finally got our ... Read More
This was our first experience with a Viking Ocean cruise after three Viking River cruises. We got off to a bumpy start because our luggage didn't arrive until the next morning. We were nicely accommodated until we finally got our luggage. The ship is beautiful and pristine and the food incredible. The staff is so friendly and helpful and they helped to make the cruise the success that it was. We couldn't wait to get to the Star Theater every evening for the entertainment. We were disappointed because many of the optional tours were sold out and we had to settle for the included tours. We felt they should have offered more and longer included tours. Our tour of Reykjavik, Iceland was very disappointing. We were also disappointed because two ports were missed due to rough seas. It was a great way to visit so many countries on a beautiful ship and we would definitely recommend this trip. Read Less
Sail Date September 2017
The ship is great and the food was awesome. There are no formal nights, no casino, and no photographers constantly bothering the passengers. There is one free shore excursion in every port. There is no up charge for the 2 specialty ... Read More
The ship is great and the food was awesome. There are no formal nights, no casino, and no photographers constantly bothering the passengers. There is one free shore excursion in every port. There is no up charge for the 2 specialty restaurants. Free wine & beer at lunch, dinner, and in your cabin. It is a great concept! The entertainment was very good, especially some of the guest performers. The enrichment lectures were excellent, especially if you are interested in the Vikings and how they explored the lands being visited on this cruise. Most of the ports of call were very interesting, especially Bergen, Reykjavik, Saguenay, and Quebec City. Unfortunately, the service onboard was very inconsistent, especially room service and the World Cafe. The WiFi was free and you got what you paid for....it was awful. The old dial-up was faster than the Internet on this ship. Most importantly, the Captain elected to sail into hurricane force winds between the Faroe Islands and Iceland. Per the Captain, the waves were 40-45 feet which made it a very discomforting 4-5 hours. Read Less
Sail Date September 2016
We chose In the Wake of the Viking cruise because of the route it sailed from Norway across the North Atlantic/Labrador seas to Montreal. And the ports it stopped at during the cruise Ship was always clean and orderly. And staff very ... Read More
We chose In the Wake of the Viking cruise because of the route it sailed from Norway across the North Atlantic/Labrador seas to Montreal. And the ports it stopped at during the cruise Ship was always clean and orderly. And staff very attentive. We had excellent cabin attendants. Dining was very good, especially the World dining buffet. Great variety of food and excellent preparation. We were disappointed that we could not book the Pre City - Oslo. Apparently space was very limited so if you didn't book it when the cruise was first offered there was no chance to get in on it. We missed one or two of our port stops because of a severe storm. We were actually in a port, not able to dock and found out that they wanted to get ahead of the storm so decided to pull out. Well we sailed right into the storm and had about 4-8 hours of very very rough seas. Found it interesting there were no overhead announcements of what the passengers should do to remain safe. People were in dining rooms and service continued with dishes/glasses flying off the tables. Quite a few passengers we spoke to thought safety of the passengers was not handled well. The ports/excursions we did get to take were very enjoyable and well organized. We may try an ocean cruise again but only in the Mediterranean region. We have always enjoyed your river cruises. Read Less
Sail Date September 2016
Itinerary looked very intriguing to us, plus we received mail offer for 2-for-1 prices and discounted airfare. Highlights include the city tour of Bergen, free time to wander around Bergen (especially funicular to top of the mountain), ... Read More
Itinerary looked very intriguing to us, plus we received mail offer for 2-for-1 prices and discounted airfare. Highlights include the city tour of Bergen, free time to wander around Bergen (especially funicular to top of the mountain), Reykjavik and swimming in the Blue Lagoon, hiking around L'Anse Aux Meadows in Newfoundland, and sightseeing in Quebec City. Lowlights were sailing through hurricane-like conditions (80-90 mph winds and 50 foot swells) which made for a very long, uncomfortable night and which caused us to miss a port at the Faeroe Islands. The crew was as accommodating as they could be, delivering room service when we had to leave the dinning room and battening down the glassware in our cabin. The ports were all adventures (in a good way) for us, visiting locations we would probably never have had the opportunity to see otherwise. The ports in Greenland were a bit primitive, but it was a thrill just to be there. The scenery was spectacular all through the cruise, and the optional excursions were great insights into the lands visited. Read Less
Sail Date September 2016
We went on this repositioning cruise because of the unusual itinerary. Norway, Shetland Islands, Iceland, Greenland, Faroe Islands, Newfoundland, Quebec and Montreal. It involved following how Vikings made their way to North America. The ... Read More
We went on this repositioning cruise because of the unusual itinerary. Norway, Shetland Islands, Iceland, Greenland, Faroe Islands, Newfoundland, Quebec and Montreal. It involved following how Vikings made their way to North America. The Viking Star was not quite ready for the heavy seas it encountered that cause quite a bit of broken dishes, glass and even one elevator. The crew we talked to said they had never seen this type of situation. They did not know how to secure things. We had a glass carafe broken in our room, which the crew took care of quickly.They were handling broken glass in many of the rooms. Maybe they needed plastic instead? Stateroom counters are not made for heavy seas and everything just flew all over the place. I am sure the designer never went out on a ship in a storm. We were in the buffet restaurant when the crashing of dishes and glasses started. The cook/server behind the counter looked bewildered when the dishes started crashing. One sliding door kept slamming open and shut to the kitchen and no one bothered to secure it. An announcement from the captain to secure all loose items in your room would have kept breakage to a minimum. Our dresser lamp and telephone flew on the floor. Everything was tossed like a salad. Nothing appeared to be secured, like other ships. We heard our balcony chairs outside sliding back and forth during the storm. One stateroom had a chair crash through their window, according to our shipmates. Making our way back to our room was not that easy without rails on many of the hallways and byways. Our trip to the Faroe Islands was cancelled because of the swells would not allow tendering. The crew were extremely friendly and helpful. In previous reviews, I have read how wonderful they are and it's true. I am not a gourmet or anything near that, but I agree with the reviews that the food is not as good as it should be. Boring and bland. Even in the specialty dining, it was boring. Breakfast was the same every day and it took forever to get an omelet. The coffee was weird. We could drink 4 cups and it was like there was no caffeine. It tasted off and cheap. The worst veggie burger in the world is available at the grill. The same grill's hot dogs with sauerkraut were my favorite meal on the ship. Very little fresh local fare was to be found on the menu. The unlimited room minibar was hardly ever refilled. We left notes which went unanswered. We would sometimes get a bag of chips or a candy bar. Chips are from housekeeping. Candy from mini bar people. We are not drunks, we just wanted vodka and not scotch. By the way, Grey Goose is not in the Silver Package or mini bar. ;( Our room was large. The window and door to the balcony are blocked by all the furniture. I would rather have one large slider than the blocked window and the door. No good view when laying in bed. The rails were being varnished everyday and not always labeled as "wet". I learned not to touch the rails. The included tours were usually good and very informative. Many were "booked" and we ended up seeing very little in Reykjavík, Iceland, other than doing a bus drive around the city and go to a water tower. I would not stay in Montreal for a post tour. I would jump off at Quebec City, which is much more interesting. The Quebec City port was too far from anything and was a giant construction and commercial zone. All transfers went well except there was no one at the Montreal Westin Hotel to explain what was happening with the baggage when we arrived too early. We did the Oslo pre-tour which was very good but I really did not need to see the ski jump. Read Less
Sail Date September 2016
With over 300 sea days on Holland America, we felt it was time for a change, and wanted to try out Viking Ocean. We could not have been more pleased with the overall experience. Check-in was swift and easy, with our documents awaiting ... Read More
With over 300 sea days on Holland America, we felt it was time for a change, and wanted to try out Viking Ocean. We could not have been more pleased with the overall experience. Check-in was swift and easy, with our documents awaiting us. We were also able to access our cabin earlier than promised. Our cabin was a Deluxe Verandah - nicely laid out, great bathroom with heated floors (also useful for drying wet clothes!), modern and clean. The TV systems are state of the art, and extremely useful - an example being the replay of lectures, etc. shortly after they are done live. It would be nice if the system had real-time data on navigation items such as course / speed / wind etc. Be aware that drawer space is somewhat limited, even with the extra ones in the closet on Sun, but the beds are high enough that even large suitcases are easy to store there, and can be used as additional storage. Our only cabin knock was the proximity of the closet to the bed - somewhat awkward to get at. Larger cabins don't have either of these two issues. Dining was excellent - the quality of food was high, and there are multiple choices. The open faced sandwiches in Mamsen's are exceptional - except for the calories, you could live on them! World café is good, with limited crowding, and would be excellent when the weather permits dining outside on the stern deck. The Restaurant is fully open seating, but we never waited more than a few minutes, even at peak times. The serving systems in the Restaurant seem to have multiple "handoffs" between the staff, and occasionally resulted in a missed request, but they were speedily corrected. Of the two specialty restaurants, we loved Manfredi's (Italian) - be sure to reserve as early as you can, as it's very popular. The Chef's Table was good, not great - some excellent dishes, some mediocre. We largely relied on the included shore excursions, as they tended to do an overview tour, and allow personal exploration afterwards. The two optional tours we used were well organized. Service levels throughout the ship were outstanding - even on a short cruise, the staff quickly learned to recognize us, and were always eager to assist. While we missed the chance to get to know our dining stewards as well as we have previously in a fixed-seating environment, we were able to make a few connections over the trip. Being so new, the ship is pristine and very stable and quiet. Maintenance is discreet, and not intrusive. And, the internet service put every other cruise line that we've been on to shame - a real leg up for staying in touch. Bottom line - we've booked two more voyages! Read Less
Sail Date September 2019
Great cruise line. Awesome ship and service. One of the best designed ships we have ever been on. Wraparound Promenade deck. Thermal spa outfitted with more different treatment areas (whirlpools, snow room, dry sauna, steam room, etc). ... Read More
Great cruise line. Awesome ship and service. One of the best designed ships we have ever been on. Wraparound Promenade deck. Thermal spa outfitted with more different treatment areas (whirlpools, snow room, dry sauna, steam room, etc). Great fitness room. Most rooms between the common areas on decks 1-2-7-8 limiting how many stairs to traverse to get between rooms and common areas. Ship had no feeling of crowding anywhere. Common services desks designed to address client needs. Ship was largely digital meaning that many things could be accomplished through television set in the stateroom. Service was exemplary in every way. Wait times throughout the ship were short or non-existent. Service was highly anticipatory. All administrative activities including embarkation and debarkation, as well as port visits were professionally and efficiently handled. Very good food, using fresh, high quality ingredients. Food was well prepared and tasty. Special requests were handled by the culinary staff with aplomb. World Cafe had most items of the Restaurant + some additional surprises. Mamsen's deli was okay, but the Pool Grill was outstanding. Both Manfredi's and Chef's Table were very good. Could have offered more traditional desserts. On-board activities, while not lacking, could have been more robust. Afternoon tea was great featuring more than 12 types of tea. Enrichment lectures were good also and were recorded for later viewing in the staterooms. No casino or bingo which was a plus. Read Less
Sail Date September 2019
This was our first cruise. We wanted to see Norway without frenetic travelling. It suited a couple who like the quieter things in life. It didn’t fail to please. Lectures and points of interest calls made for an interesting trip ... Read More
This was our first cruise. We wanted to see Norway without frenetic travelling. It suited a couple who like the quieter things in life. It didn’t fail to please. Lectures and points of interest calls made for an interesting trip aboard a ship with helpful, friendly staff. Accommodation was in clean, adequate cabins and there was plenty of really delicious food. The itinerary was amazing. The Norwegian coast is truly beautiful. The northbound trip allowed daytime trips to Trondheim, Tromsø and the North Cape, while an extra day spent in Bergen allowed us to take in the sights there too. All longer stops can be enjoyed as excursions or as we did, using local sources or just a map! Hurtigruten operate a well-oiled machine. Clear information was forwarded prior to the trip. Transfers were included, including the optional extra day in Bergen. It allowed us to take a truly relaxing break. The polar outside cabin pretty well always faced shore, northbound, though in fjords, cabin side did not matter. The ship offered a fairly smooth trip. The highlights - late night sail into the Trollfjord, the breathtaking North Cape and a glimpse of the northern lights. Read Less
Sail Date September 2019
Viking cruise line lived up their reputation as being extremely fabulous!! Great ambiance! Great staff- so eager to please! Wonderful food! Informative tours! Viking does it right!!!! We took advantage of every included ... Read More
Viking cruise line lived up their reputation as being extremely fabulous!! Great ambiance! Great staff- so eager to please! Wonderful food! Informative tours! Viking does it right!!!! We took advantage of every included excursion! It would have been nice if they were more than just a couple stops for photo ops though! We especially enjoyed many of the waiters in The Restaurant! They were so polite and eager to please! The food was very good and menu selections were very adequate!! We loved Manfredi’s and the Italian restaurant! Nice to have variety! The ship was very beautiful! It was kept impeccably clean by the very hard working cleaning staff! Our room steward was so friendly and always considerate and polite! We so enjoyed our first ocean cruise and have booked two more! We have and will continue to recommend the Viking cruise line the family and friends! It is a pricey cruise line but so much is included- which helps!! Giving sizable price breaks/incentives to repeat customers would be very appreciated! We flew SAS- as arranged by Viking! NEVER AGAIN!! Horrible flight home!!! They lost our luggage for 6 days!!! Many we spoke with shared our concerns! They agreed and advised - avoid SAS!!!!! Read Less
Sail Date July 2018
a very nice ship, enough chairs and space in the public rooms, marvellous lounge-bar in front of the ship on deck 7, and in the back on deck 7 there was a lovely coffe bar with nice norwegian furnitures. every day we had very delicious ... Read More
a very nice ship, enough chairs and space in the public rooms, marvellous lounge-bar in front of the ship on deck 7, and in the back on deck 7 there was a lovely coffe bar with nice norwegian furnitures. every day we had very delicious food (excellent fresh fish) and very friendly waiters - we enjoyed it! We also loved the free drinking water, and the wine selection was good, but a bit expensive. The expedition Team (Monica and Rebecca) was excellent! We heard a lot about the nature, the people, the animals, the language - it was very interesting and we just loved it!!! We saw the northern lights and the noth cape, the beautiful landscape of the norwegian coast - we had a great trip in Norway! Our cabin had only 2 portholes, but we knew it in advance and booked it with this restriction. The cabin was small, but there was enough storeroom and we estimated the many hooks for our coats. We had our own toilet and shower, and they changed the towels whenever we needed. Read Less
Sail Date November 2017

Find a Cruise

Easily compare prices from multiple sites with one click