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30 Bergen Hurtigruten Nordkapp Cruise Reviews

We got a Valentines offer on the website for the 2nd person to go for £199 and ended up with a room on floor 3 with 2 portholes and twin beds. The cabin was cosy and a bit noisy at night when the ship stopped, but with earplugs in we ... Read More
We got a Valentines offer on the website for the 2nd person to go for £199 and ended up with a room on floor 3 with 2 portholes and twin beds. The cabin was cosy and a bit noisy at night when the ship stopped, but with earplugs in we got used to this quickly and it kind of added to the experience. We were very lucky with weather and it was sunny and warm with calm seas almost the entire time. The food was excellent with the best buffet I’ve ever seen each breakfast and lunch, and at night a posh gourmet meal made by the chef. The dinner was made of local produce and had stories about where it was from and the suppliers, and one night there was fully vegetarian (which anyone could request a meat version). The boat had one long stop per day, and we decided not to do any paid excursions, but we’re really happy to find you could get off for up to 6 hours each day and hike up a mountain to see an incredible view and explore small towns. We hopped of at even the shortest stops and it was cool to see what they all had to offer. Tromsø and Trondheim were particular favourites. The views from the boat were spectacular and big points of interest along the way we’re announced on loudspeaker or there was an activity/talk with the expedition team out on the deck so you could take it in. We loved standing out the front and watching the boat wind through narrow bits especially at night when it didn’t seem like the sun went down fully. We even got taken to the mouth of the Trollfjord one evening, which was expertly manoeuvred so we could take in this famous landscape. There were lots of comfy places to sit indoors to watch it all go by too, although the swivel chairs right at the front were hotly contested. Sometimes the best view was in the jacuzzi at the back. Even when it was absolutely freezing and the coldest, the jacuzzi was shielded enough to take in the views while bubbling away. You could even sit above the tub and it was refreshing. Before the journey I was worried that not opting for the excursions would mean our experience wouldn’t be so great, and that our cabin would be tiny and confining. However I absolutely loved every minute and was sad to get off! Word to the wise - don’t bother rushing on at Bergen early. Your cabin is already decided and upgrading you can ask about on the ship for a price. You might as well check in around 6pm and enjoy Bergen a little longer. Read Less
Sail Date April 2019
I choose this cruise as it was apart of a bigger tour that I was on, the boat itself is pretty much as I expected from what I read and all the information I had received prior. I am not actually a cruise person I do not enjoy the big ... Read More
I choose this cruise as it was apart of a bigger tour that I was on, the boat itself is pretty much as I expected from what I read and all the information I had received prior. I am not actually a cruise person I do not enjoy the big boats as I feel you never have enough time on land to experience the country you are in. This cruise however was more for the scenery hence why I decided to give it a go. I went in the winter which means it is dark a lot of the time, I still really enjoyed the scenery and after the sun went down it was nice to sit in your room with all the lights of and enjoy the views. I booked a Artic superior room and for the difference in money between the rooms with out and window I would say it was the best thing I have done! It’s well worth the extra money and the window was bigger than what I expected and level 6 was a perfect spot. If you are on level 5 then people are able to see in your room while walking around the balcony so if you would like more privacy I would try requesting level 6. The food is amazing I am actually a vegan and they had plenty of food options for myself and if you eat everything you will be in heaven! The wait staff and general staff on the ship all seemed very nice and polite. I would 100% recommend a cruise ship with an expedition team, they made my trip 10x better then what it would have been with out them. You do have some down time on the ship with not much to do I would advise bringing a book or some card games or something that you enjoy doing to relax. If your ship has a spa GET IN IT when it’s snowing or just in down time it was the BEST. I pre booked some tours as I thought that would be cheaper all so to guarantee spots on the tour but booking on the ship the prices where much the same if not $10 AUD cheaper which you would loose with the exchange rate anyway. We seen the northern lights! Not as much as I expected but I only went North bound and the ship where very informative of when they where out HOWEVER... if you want to guarantee your time of not missing out I would seriously advise having your room temperature set a little cooler and sleeping in most of your clothing meaning all layers you need on except for your outer layers eg. big water proof jacket, pants and shoes! You waste to much time getting dressed and undressed and you miss them possibly so just sleep in everything without the blanket! There is NO entertainment on this ship which was completely fine for me as I’m not into all that but if you cruise a lot this cruise is different and a working ship, I don’t know how many times I was told/read this before getting on the ship and STILL I heard people complaining! This is not a bad thing the cruise was still AMAZING but please don’t expect and circus show or cabaret with 10 martini’s and never actually learning anything about the country you are visiting! The Expedition team did have a few things on each day inregards to information and learning about Norway I would recommend going to all of there sessions because they are fun and happy people with some great stories. Read Less
Sail Date January 2019
My mom and I very much enjoyed our Norwegian Coastal Voyage on Hurtigruten's MS Nordkapp during the winter months. The experience was relaxing and scenic - given the winter weather - the food was very good, and the staff was friendly. ... Read More
My mom and I very much enjoyed our Norwegian Coastal Voyage on Hurtigruten's MS Nordkapp during the winter months. The experience was relaxing and scenic - given the winter weather - the food was very good, and the staff was friendly. In writing this review, I'm mindful of shaping expectations for anyone interested in Hurtigruten's Norway Coastal Voyages, since I had a hard time finding the kind of reviews I was looking for. In the end, I would recommend it, and would even consider it again, but with some alterations, which I'll mention at the end. (Another disclaimer: this is only the second cruise I've taken. My first was in 1995 on Premier Cruise Lines Big Red Boat. I hated it. The ship wasn't all that nice, and I was bored. The food was amazing however.) We sailed from Bergen, which is a lovely if very rainy city. I would highly recomment a day exploring the Hanseatic Bryggen and the medieval fortress. You cannot board the ship until 4pm anyway, so you have plenty of time. You might also consider the fish market and a ride up the Floibannen (funicular). Unless you are travelling solo, you might be better off taking a taxi to the ship. Bergen is quite small, and you should be able to get a taxi for no more than 200 NOK, maybe less. The Hurtigruten shuttle, if not included in a hotel package, will cost 100 NOK per person, and you'll have to make multiple stops before reaching the terminal. Embarkation was quite easy. You check in your luggage and set up your cruise card with your personal credit card, then head upstairs and board at 4pm. There is a waiting area if you arrive before that time. Hurtigruten says you cannot access the cabins until 6:00pm, but I believe they made an announcement that they were available by 5:15pm or so. Most standard cabins are quite small. Remember: ferry line, not cruise line. They have two twin beds quite close to each other. The beds can be folded up against the wall during the day to provide seating. Superior cabins may have a double bed and a chair, and the mini-suites, which are twice as big as the other cabins, have a double bed plus a convertible sofa. Still, the rooms seem comfortable and functional. Hurtigruten is not a cruise line. It is a ferry line with a robust tourism business. That's an important distinction, because it shapes out Hurtigruten operates these voyages. While many cruise ships are often compared to floating resorts, Hurtigruten's ships are more like floating hotels, so they will lack the amenities and services found on larger cruise ships. Ferries with cruise ship-like amenities are pretty common in Northern Europe, but many people from other parts of the world may not be familiar with this kind of operation. For Hurtigruten, this means that the ships make many stops all along the Norwegian coast between Bergen in the southwest and Kirkenes in the northeast. While most of the passengers are tourists, many are Norwegians travelling from town to town, sometimes with cars and cargo. Some ports-of-call are only 15 minutes, but even the longest ones are only 3-4 hours rather than a full day. On the longer stops, you can choose from available excurisions, or simply walk about on your own (or sometimes visit a sister ship if it's in port with yours). We took several excursions, but on some stops of one hour we just took the chance to step off the ship and walk about the small towns. The Nordkapp is one of Hurtigruten's smaller ships, but most of the 11 ships that make the daily voyage up the coast are basically the same, differing only in size and a couple of amenities. For example, the Nordkapp takes max 590 passengers, while the MS Finnmarken can take 919. The Nordkapp has two jacuzzis, while the Finnmarken has a small pool (not so fun in the arctic winter). Only some ships have tailored activities for children. But generally, the common areas are more or less the same. The Nordkapp was renovated in 2016, and I found it to be quite nice and comfortable. The Nordkapp had a large lounge on the top deck in the forward part of the ship where passengers could sit and watch the scenery or read or chat in small groups. In the evening the bar opened and there was a lounge singer (not sure if every voyage has lounge entertainment). Also on the top deck midship was a cafe, designed in a "Norwegian coastal traditional style" that I really liked. We actually spent most time sitting here, since there was more light and the cafe sold coffee, pastries, sandwiches, and yummy ice cream (I did not try the dried fish ice cream, but the brunost - Norwegian brown cheese - ice cream was delish.) The restaurants are all on the 4th deck. The main dining restaurant was aft. Breakfast and lunch were buffet with a wide variety of foods, both hot and cold, while most dinners were a 3-course set menu. Hurtigruten will accommodate a wide array of dietary restrictions. Their cuisine approach is called Norway Coastal Kitchen, and they try to source local ingredients in the many ports of call as much as possible. The evening menu will always tell you where the local ingredients came from. This was a very nice touch.I thought the food was generally very high quality, even if I didn't personally like everything. Fish certainly appeared often, as did reindeer and lamb once or twice. The first evening is always a buffet, and since our first evening was Christmas Eve, we had a traditional Norwegian julebord, which was wonderful. There were also special 5-course menus for New Year's Eve and for the Hurtigruten 125th anniversary. There is also a fine-dining a la carte restaurant in Deck 4. Since our sailing over the Christmas holidays we had more buffets than most sailings, so we took advantage of this. The food was likewise very good and prepared to order. It is an extra charge over and above the main restaurant if you've purchased full board. Next to the fine dining restaurant is a quick-service restuarant with sandwiches, burgers, and pizza. This is also an additional charge. If you're already researching Norway you will already know this: booze is expensive. Hurtigruen offers a wine package that you must purchase on the first evening. If you and your travelling companion will share a bottle with dinner each evening, this may be a good option. You receive one bottle each evening with dinner, and you'll save some kroner. Since my mom and I drink different kinds of wine, we did not use this option. However, if you buy a bottle and don't finish it, they will keep it for you until the next day. Excursion planning is one area where I think Hurtigruten can improve the experience. It was quite cumbersome to figure out which ports were long enough to leave the ship on which days, and which excursions were offered in those ports. Basically, they count the days starting in Bergen with Day 1, and then they're numbered going north and then south from there. So any excursion on the website that is numbered 6a, 6b, etc. is on the 6th day of the cruise from Bergen. I ended up making my own spreadsheet, which should not have been necessary. The advantage of using the Hurtigruten-arranged excursions is exactly that the ships only stop a few hours at most, so if you are on a bus excursion, the ship will probably not sail without you if there's a delay. However, I do wish I had done better research up front to possiblye do my own activities. There is a great opportunity for an enterprising Norwegian techie to create short, self-guided walking tours on an app for Hurtigruten passengers! (I did find some Trondheim walking tours in an app call GPSmycity.) There are also some other shore activities that we did not know about until we were on the ship. Unfortunately, we had already pre-booked excursions and there were no refunds. Here is my suggestion regarding the excurions for winter voyages: pre-book the most popular excursions like dog-sledding and snowmobiling. Other excursions, wait and see, and book either the first night or the next day. Only a couple of excursions other than the dog-sledding filled up. Our hands-down favorite experience was the dog-sledding in Kirkenes on the frozen fjord. It included a visit to the Snowhotel. If you want to do this, pre-book! Two walking excursions were a mixed bag, and it was all to do with the guide. My walking tour in Trondheim definitely gave me a good, close look at the center part of the city, but the tour guide was not knowledgable at all. Our polar history walking tour in Tromso was excellent, largely due to a terrific and well-humoured guide. The Viking Dinner was very rushed, and since it was dark the scenery was impossible to see. Likewise the Marble Mine was an ok experience, but the drive along the famous Atlantic Road was completely hidden in the darkness. If you're in Bodo and you like beer and you, like me, notice that the Hundholmen Bryggeri only opens at 3pm which is when your ship sails, then you might, like me, take the chance of sending them an email and asking if they'll open early for you. It was one of the highlights of my trip! You should plan to be self-entertained on your Hurtigruten Norway Coastal Voyage. There was a lounge singer in the evenings on my voyage, and every day there was a short presentation called Get to Know Norway. We went to almost all of these and found them quite good. (Did you know Norway is shaped like a guitar?) Beyond that, given the short port time, you will have a lot of time on the ship. Bring a coupe of good books, or download some movies. Or, just enjoy the scenery and get to know your fellow passengers. Passengers come largely from Germany and the U.K., but there are also quite a few Americans, and a few South Africans and Australians. We enjoyed striking up conversations with people we met. A brief note: this may seem obvious, but Hurtigruten can't control the weather, and there were several excursions cancelled at various times because of weather. If you sail in rough weather, as we did (I have a great video us us sailing in a gale!), the ship might not even be able to stop in some ports. (Which was terribly inconvenient for those passengers who were using the ferry and not just on a longer voyage.) Also, while we had taken this trip in hopes of seeing the Northern Lights, the weather worked against us. There's not much you can do about that, so just understand that everything depends on good weather. (I suspect our experience was more exceptional in this.) Disembarkation in Bergen was smooth, if prolonged. You must leave your cabin by 10am, althoug the ship does not dock until 2:30pm. The ship disembarks by deck, so if your cabin is on Deck 6 you can disembark first. There was a very short wait for luggage, and a short wait for a taxi. It was late afternoon by the time we reached our hotel, so there was not much time for sightseeing at the end of the voyage. So, would I recommend it? Yes! Would I do it again? Yes, but with some changes. First of all, I would recommend only taking the 7-day northbound voyage. While the southbound voyage mostly stopped in different ports, they were not, for me, as interesting and compelling as the northbound ports. (The drive to the Marble Mine on the Atlantic Road - this is a southbound excursion - may have been spectacular in summer, but not in winter.) Also, while it was nice to unpack our bags just once, I would take advantage of the ferry schedule, and disembark in a few places for a couple of nights. I would stop in Trondheim, the Lofoten, and Tromso, at least, and stay in Kirkenes another day or two. Read Less
Sail Date December 2018
ABSOLUTELY WONDERFUL. The ship, the crew and the service they provided and food were ALL fantastic. Impossible to overstate the quality of the crew, in particular the hotel, catering and restaurant staff. Well done to Jan Erik and the ... Read More
ABSOLUTELY WONDERFUL. The ship, the crew and the service they provided and food were ALL fantastic. Impossible to overstate the quality of the crew, in particular the hotel, catering and restaurant staff. Well done to Jan Erik and the head chef. Special dietary requirements were taken in the stride. All staff we met were fluent in English and apparently in German too. When I was told this is a 'working ship' running a local service along the Norwegian coast I expected a more basic standard of accommodation and overall experience; the long queue for check-in did not bode well, but I could not have been more wrong. The lounges were very comfortable and never too crowded. Already thinking about booking another voyage on Nordkapp. Cabin, not the most expensive by any means, was comfortable and perfectly satisfactory. The on-board presentations and briefings were very interesting and informative ... thanks to Eldrun and Marten; a few more on aspects of Norse culture, history and contemporary language would have been welcome. Or some short videos..? WiFi worked well enough. Sauna was fine; didn't use the jacuzzi or the fitness room. Only down-side was the on-board prices, e.g. drinks at the bar and cost of the shore excursions, probably reflecting the high cost of living in Norway generally. Choose the shore excursions carefully as many seemed to involve several hours on a coach/bus. More opportunities for self-guided trips would be good but it must be acknowledged that this would jeopardise the tight timetable of port calls. This was our first cruise holiday and it ticked all of the boxes; Northern Lights, sea eagles, huskies, reindeer and of course the dramatic scenery. What's not to like??? Read Less
Sail Date October 2018
A great trip for geographer - fjords, northern most point in mainland Europe, crossing the arctic circle and northern lights. Great ship, i was in one of the non-refurbished rooms but that wasn't an issue, they were all clean and ... Read More
A great trip for geographer - fjords, northern most point in mainland Europe, crossing the arctic circle and northern lights. Great ship, i was in one of the non-refurbished rooms but that wasn't an issue, they were all clean and well cared for. i liked being able to not have it cleaned and the money going to the Hurtigruten foundation for conservation work. Food was great, plenty of it and a wide variety to cater for all tastes. Breakfast and lunch were buffet style, the range and quality of food was amazing. A set evening dinner was lovely and sitting in the same seat was good as we got to know those at the next table and the waiting staff. Having an expedition team on board was great and well worthwhile, with updates on the trips the next day to getting to know Norway. There is no 'entertainment', and it was great, watching the world go by. Read Less
Sail Date October 2018
Like to see coast and fjords of Norway, North Cape and like to travel with a special type of cruiseship (more a ferryboat than a cruiseship). Organisation was perfect. Hurtigruten offers to skip cleaning the cabin, therefor 5 NOK ... Read More
Like to see coast and fjords of Norway, North Cape and like to travel with a special type of cruiseship (more a ferryboat than a cruiseship). Organisation was perfect. Hurtigruten offers to skip cleaning the cabin, therefor 5 NOK will be payed to hurtigruten foundation - great idea. Dining concept is great: Breakfast and lunch as buffet, dinner served. Expedition team offers a lot of Information in form of activities on board and on land, as well in form of show/theater. Team for serving meals and fill the buffet, and the cook as well were excelent. While traveling the coast of Norway, weather can change quickly and you not allways have best conditions to take pictures or see all of the landscape, but this is very authentic for this area. The team is very good informed, we allways felt that they like the job and during the cruise one is gettzig closer to team members in the way, that passengers become something like a part of the crewfamily. Read Less
Sail Date August 2018
Excellent trip, all staff were friendly, chatty and ready to answer any question anytime. The food was excellent with great variety. I am Coeliac and my needs were met excellently. The expedition team of Elizabeth and Marie definitely ... Read More
Excellent trip, all staff were friendly, chatty and ready to answer any question anytime. The food was excellent with great variety. I am Coeliac and my needs were met excellently. The expedition team of Elizabeth and Marie definitely added to my enjoyment of trip. They were great always bubbly when dealing with guests. I opted for an upgrade on day one and felt I got good value there. Only downside of trip was the dirty windows in the Explorer bar as it was designed to take in the wonderful panorama of the fjords. Nobody wants photos with streaks of dirt. The captain announced when the Northern lights were visible this was great as it was in the night so guests could go out to see them. Overall I would highly recommend this trip to young and old and there were a variety of each on board. I hope to travel this same route again in a different season. Read Less
Sail Date April 2018
We choose this cruise due to its itinerary and it being a working ship. The experience is therefore different, there are several stops every day and it's an interesting way to get to know more about the local culture. We thoroughly ... Read More
We choose this cruise due to its itinerary and it being a working ship. The experience is therefore different, there are several stops every day and it's an interesting way to get to know more about the local culture. We thoroughly enjoyed this trip, visiting so many different cities and seeing the Northern Lights on the last day. The crew was excellent, very professional and friendly. The food was outstanding, even very thoughtful for the evening meals. This was our first cruise and for that we have enjoyed it very much. Our cruise was one way from Bergen to Kirkenes. This included New Year's Eve on the boat, which again was thought well through to provide entertainment and the right atmosphere on boat. There are plenty of excursions to choose from, which we recommend that you do some of these, they are well planned and give a good insight. The Point of Interest Activities on the outside Deck are definitely worthwhile. The only word of warning is to choose your cabin wisely. We just booked a basic Polar Outside and were on Deck 3. Although it says the MS Nordkapp has been refurbished in 2016, so it's overall in excellent and modern conditions, the same doesn't apply for Deck 3. Our cabin was still old school. Read Less
Sail Date December 2017
To see the Northern Lights was top of my bucket list and what better way than from the deck of a ship travelling along the coast of Norway into the Arctic Circle . Hurtigruten is the excellent coastal shipping service offering this golden ... Read More
To see the Northern Lights was top of my bucket list and what better way than from the deck of a ship travelling along the coast of Norway into the Arctic Circle . Hurtigruten is the excellent coastal shipping service offering this golden opportunity between November and March. This line is a working ferry-service which also offers `cruise accommodation' but don't expect non-stop entertainment ,the singing, dancing, magic shows and room service common to most cruises these days. We embarked in Bergen on a cold , sunny November afternoon. From the moment I stepped into the terminal , everything went like clockwork , with friendly and efficient service . The trip was everything I had hoped for and more. We saw the Northern lights on 6 of the 11 nights and the voyage was packed with so many other wonderful experiences , too many to list. We had an expedition team on board , four enthusiastic , energetic young people who kept us busy , interested and laughing. Every afternoon there is a ` gathering' where the expedition team give information on the next port of call , teach some Norwegian words and phrases , show some movie clips and play some music. I was travelling alone, but had no problem meeting people and making friends although there is no official plan to introduce `single travelers ' to each other as some cruise lines have. The cabins are not fancy , but comfortable and warm (there are individual temperature controls).I recommend an outside cabin because the scenery is spectacular all the time. My package included free Wi-Fi , a must if you want to keep in touch with home from your cabin. The food on board was plentiful and delicious with an amazing variety of fresh local produce , and healthy cooking styles. There are very many excursions on offer , however in most places it is possible to walk into the town or village , with a map ( provided) and explore without a guide , personal choice. There is the possibility to go ashore at every place the ship docks , even if it's just for 10 minutes walk or jog along the harbour , but don't miss the boat! Because the schedule is so tight , the ship WILL leave without you if you're late , no question. From experience , I would say that the excursions not to miss are The North Cape, the Midnight Concert ( Tromso Arctic Cathedral) , ` A taste of Vesterallen ' and The Hurtigruten Museum , and I was told that the horse riding ( Svolvaer) which in the winter is in the dark , was a wonderful experience. This voyage is an experience of a life time so whatever you do ` DON'T MISS THE BOAT' Read Less
Sail Date November 2017
I choose the cruise after watched Hurtigruten advertisement about the trip. Yes we have quite high expectation about the trip. The best about this trip that we are able to see a very beautiful aurora somewhere after Tromsø and ... Read More
I choose the cruise after watched Hurtigruten advertisement about the trip. Yes we have quite high expectation about the trip. The best about this trip that we are able to see a very beautiful aurora somewhere after Tromsø and still able to get some beautiful view of Norway. Before voyage I received all the information I needed and the booking of the trip worked well too. I'm not satisfied with the service on board because : 01 Excursion The Silent Whale Exploring (Tromso) Excursion Code H-TOS5K 16 November 2017 and paid each of us NOK 2198.99 (total NOK 4397.98 . One day before Expedition Manager personally informed to us that we may not be able to see the Humpback whale because the Herring fish not yet around but he assured us that we will be able to see some Orca (smaller whale). Surprisingly on the day of the excursion, once after we arrived on the boat, the guide told us that we won't see anything because it's not yet the season for Humpback whale nor Orca because the herring not yet arrived (Poor Herring everybody blamed "the Herrring"). I think this is very unprofessional and I felt being cheated. If it's not yet the Herring's season you can actually cancel the excursion. I'm very dissapointed. 02. Food Breakfast, lunch and dinner all almost similar for 7 days. More food variation needed as you have international passengers from different nations. 03. Unhappy staff Except one gentleman in the dining room (reception/waiters) who always greet us warmly, the rest always looked unhappy. I will definitely come back to Norway but my next trip won't be in the cruise anymore. Read Less
Sail Date November 2017
Ancestors came from Norway so it was good to reconnect with my heritage. The scenery was magnificent and the weather was very mild. We were surprised to have no snow during our whole trip in the beginning of November. Commentaries on shore ... Read More
Ancestors came from Norway so it was good to reconnect with my heritage. The scenery was magnificent and the weather was very mild. We were surprised to have no snow during our whole trip in the beginning of November. Commentaries on shore excursions were very informative and pertinent to the location. The buses used for some of the shore excursions were very comfortable. We thoroughly enjoyed the midnight concert at the Cathedral in Tromso and the fashion show aboard the ship was very interesting. The daily house keeping service for our stateroom could not have been better. The table service for the evening meals was excellent because the waiters were very attentive to our needs. Sometimes the rooms were a bit on the chilly side. The stories that were read were extremely interesting. It was interesting to watch cargo being loaded on and off the ship and all the activity in the ports. Read Less
Sail Date November 2017
My father had taken the cruise north to Kirkenes from Bergen with my mother and he wanted to share the experience with my adult sisters and me. We went as a family group and thoroughly enjoyed ourselves. We loved that the cruise is ... Read More
My father had taken the cruise north to Kirkenes from Bergen with my mother and he wanted to share the experience with my adult sisters and me. We went as a family group and thoroughly enjoyed ourselves. We loved that the cruise is informal, and that the objective is getting to see and know Norway. Hurtigruten isn't going for a "cruise" experience of casino, entertainment, constant activities, etc. This is a cruise where the scenery (always visible because the ship travels up the coast), the towns, and your traveling companions get your attention. We took advantage of the longer stops in towns and enjoyed walking around and enjoying the sites on our own. We appreciated the Expedition crew talks, although we didn't participate in all of them. I loved the fresh food and Hurtigruten's efforts to use fresh, local products all along the route. Having only one dinner option (although allergies were extremely well-accommodated by the staff - my sister experienced this) was never a problem for me since the food was excellent! I shared a cabin on the 5th floor with two of my sisters. It was tight, but comfortable and adequate. We didn't spend a lot of time there anyhow. We (all 4 from 47 - 57 years old) are active and our father (83) is in great shape so we didn't rely on excursions to see the sites during stops at towns. We were among the youngest passengers on board. Excursions were available and we took two, one to the North Cape (couldn't have gone on our own) and the other, Sami Autumn, to learn more about the Sami culture. We were fortunate enough to have great weather and to see the Northern Lights. I hope that I have the opportunity, like another passenger taking the cruise for the 6th time, to experience the trip during other seasons of the year. Read Less
Sail Date September 2017
The route is very scenic, so well worth the trip. However, much of the interest of the trip is in the places you stop and what you see. The company's "excursions" are all extras and very expensive ones at that, some well ... Read More
The route is very scenic, so well worth the trip. However, much of the interest of the trip is in the places you stop and what you see. The company's "excursions" are all extras and very expensive ones at that, some well over $100 for a few hours. With ingenuity and research you can do much better. You will get no help from the crew. Maps of upcoming destinations were kept locked away until the very day of the stop. If you asked for one ahead of time, a crew member would unlock the drawer and pull one, and only one, out, explaining that if they put them out ahead, people would get confused. That seemed unlikely to me. All of the maps they do put out are available from Norway's tourist Info offices. So I suggest you contact the Norway tourist info offices before your trip and ask for maps of the major ports where you will have time. When we tried ask questions that would help plan how to use our time off the ship, the crew at the reception/excursion/shop, particularly, the short woman with short reddish brown hai,r was not only unhelpful, but sometimes gave misinformation. An example, when asked about hikes at Urke, she said it was in the country so you could just get off and walk anywhere. I discovered that there were several marked hikes, some of which were short enough to do during the stop. But you needed to know which direction to go, depending on whether you wanted to walk up a steep slope for a good view or a more level walk along the river valley. There is an Info office there, but ideally you contact them ahead of time and ask about hikes in the area. Another example, one in our group did some research on line and found that for the North Cape (which is spectacularly beautiful), which you get to from Horingsvag, there is a regular bus that takes you there and back for about 1/3 the cost of the Hurtigruten "excursion." It goes and returns at exactly the time the ship is in the harbor, so you get back with plenty of time to board the ship. Check out bookfinnmark.com, look there for transportation, then North Cape. The bus leaves from the tourist info office, which is right next to the parking lot where Hurtigruten buses leave from. It's a very comfortable bus, very nice driver, beautiful ride, with reindeer along the way, and the spectacular cape at the end. The staff person selling excursions warned us that they would not be responsible if we got back late and that the bus might break down. Actually, it seemed to be as new a bus as those Hurtigruten used. Allesund is another stop where the most interesting thing is simply to go for a walk around the town, using the tourist info map marked routes that show off what is described as the art nouveau buildings. You don't need an expensive excursion that goes to the same area. As for the food, the dinners were often skimpy, although there is plenty of food at the serve yourself breakfasts and lunches. But I found the food incredibly salty. After a day or two, I asked for less salty food, which they accommodated for dinner. For other meals, you can choose to avoid the saltiest things, e.g., soups. Unlike the Hurtigruten cruise I took to Antarctica in 2005, everything is extra. On that earlier trip, they served coffee, lattes, etc. any time the bar was open, which was a good chunk of the day. Shakes, burgers, etc. were also available for no extra charge. Afternoon cookies and other goodies appeared everyday. Not so now, at least with the Nordkapp. They didn't even serve coffee with dinner, much less a cappuccino or latte. You had to go to the coffee shop to get coffee, but that did not include lattes. I wish I had brought some non-fat dried milk and instant coffee along. They did not serve reduced fat or notnfat milk in the lattes you had to buy. For breakfast, there is a self-service machine that makes pseudo lattes and cappuccinos, but they are minimally drinkable, lukewarm. I would have been better off with dried milk and instant espresso. All that said, I would still recommend the trip. The scenery is fantastic. Just come prepared so you can arrange your own excursions and have a passable latte. Read Less
Sail Date September 2017
SMOKING POLICY - everywhere on outside decks except in one small area. This is EXTREMELY disappointing. You step outside to get fresh air and to see the natural sights the ship is passing, only to be bombarded with smokers and the cigars ... Read More
SMOKING POLICY - everywhere on outside decks except in one small area. This is EXTREMELY disappointing. You step outside to get fresh air and to see the natural sights the ship is passing, only to be bombarded with smokers and the cigars and pipes were even worse. Hurtigruten is heads up for smokers and does not have a good policy. In such a well regulated and natural country this policy surprises me greatly. Half the ship smoking, half the ship nonsmoking would at least be fair, but to make all the decks smoking is really a bad policy. CABIN on Deck 3 are not renovated. My bathroom had a very moldly smell in the small bathroom. My bed was uncomfortable and hard. Staff put another mattress on top of the hard mattress for a softer sleep. Deck 5 and 6 have been renovated, so try to get a cabin up there and also on the starboard side away from the noise of the cargo doors which open and close at various ports all thru the nights. Restaurant - food is very good. Except - evening meal there is no choice. One set meal and that is it. Too bad if you don't like fish. Servings at dinner time are small and staff refuse to give seconds. Our wait staff rudely said there was not enough food on board for us to have a little extra desert. This was disappointing see the meal was fish and unfortunately my travel companion does not eat fish. STAFF - Tours are constantly pushed on the ship. When we asked for some info for independent travellers we were told to take a tour. The staff were not willing to give out info. Maps were available. Tours are very expensive. THE CRUISE - the scenery along the coast is beautiful. Stops in ports are very short therefore giving a very rushed feeling. Most ports only 15 or 30 mins. A few ports stop for 3 hours. Taxis are at the dock to wisk you off to some sight. NORTHERN LIGHTS - I was extremely lucky to see one night of fantastic Northern Lights. But then being out on deck watching the lights and having smokers stand next to me smoking. Many German travellers on board were smoking (did I mention cigar and pipe). Read Less
Sail Date September 2017
We were looking for a celebratory cruise experience for a first time cruising older couple and the Hurtigruten north Norway expedition cruise delivered big time. We were delighted to be part of a working ferry service in an incredibly ... Read More
We were looking for a celebratory cruise experience for a first time cruising older couple and the Hurtigruten north Norway expedition cruise delivered big time. We were delighted to be part of a working ferry service in an incredibly interesting part of the world along the north Norway coast and fjords. Hurtigan combines the working ferry element with excellent cruise service including a great cabin, dining, including locally sourced and inspired fare, and service. The expedition team were informative, engaging, and fun. The working ferry element is fascinating with the ship maneuvering into often tiny and picturesque harbours to load and off load a variety of local passengers, cars, mail and freight. Some stops are just half an hour but you can still walk off to grab a few photos since the terminals are right in the middle of town. At least once per day the ship remains in harbour for several hours and allows for organized shore excursions or more detailed personal exploring -- we did the latter and had great fun. Crossing the Arctic Circle and the Lofoten Islands were the highlights. We embarked at Bergen, which is a terrific destination in itself and well worth an extra night or two, and disembarked at Kirkenes where we flew home with a seamless transition to the airport. Part of the adventure is meeting a variety of Norwegians who were themselves on holiday, or heading to their summer camps or cottages, or travelling to or from their homes on the north coast. You can join or leave the ship anywhere but the six day one way package is excellent for cruising. You can do it in either direction, or stay aboard for 12 days and do both ways. We recommend that prospective cruisers read the Hurtigruten website material carefully to ensure that the combination of a working ship with excellent adventure cruise experience is suitable to you. It worked for us big time as it did for other and much more experienced cruisers who we met. Many thanks Hurtigruten and MS Nordcapp! Read Less
Sail Date May 2017
We chose this cruise as part of a eight-day tour of Norway. We enjoyed every minute of the cruise. The ship was well maintained and had been recently updated. Our cabin on Deck 5 was larger than expected, and the staff was very helpful. ... Read More
We chose this cruise as part of a eight-day tour of Norway. We enjoyed every minute of the cruise. The ship was well maintained and had been recently updated. Our cabin on Deck 5 was larger than expected, and the staff was very helpful. The breakfasts were outstanding -- a large buffet each morning. Several dining options for lunch and dinner. The panoramic view from the upper deck was great for seeing the coastline. Plenty of opportunities to take photos. Enjoyed visiting Alesund along the way. Boarding was made efficient by excellent staff. Although we were told not to expect a typical cruise line since the Nordkapp is a working boat, we found it to be clean, comfortable and better organized that many cruise lines we have used in the past. Enjoyed meeting other couples visiting Norway for the first time. Very relaxing and stress free. Would highly recommend to anyone visiting Norway. Read Less
Sail Date March 2017
Did the round cruise Bergen-Kirkenes-Bergen. Weather disappointing as we left and arrived back in Bergen. Further up coast the scenery was magnificent with the snow. Ship very comfortable with good clean cabins. Plenty of room to empty ... Read More
Did the round cruise Bergen-Kirkenes-Bergen. Weather disappointing as we left and arrived back in Bergen. Further up coast the scenery was magnificent with the snow. Ship very comfortable with good clean cabins. Plenty of room to empty your entire suitcase and put things away. Crew very friendly and helpful. Food was exceptional, in quality and variety. Breakfast and lunch was buffet, extremely plentiful. Downside was evening meal. It was set dinner and by the time it was served it was barely warm. Waiters were great keeping their balance when the boat was rocking badly! Beware, excursions!! They are extremely overpriced, especially the walking tours, which you can easily find yourself as ship docks in centre of towns and towns are small. One walking tour was £45 for 45 minutes. Main public area was the Kompas Explorer Bar, but even though staff kept saying that the best seats shouldn't be reserved, the Germans thought it didn't apply to them! Read Less
Sail Date March 2017
We loved every minute of the Hurtigruten Northern Lights cruise and would have done the full 11 day return trip had we known how fabulous it would be. With 2 kids aged 13 and 15 we overnighted at the Hotel Oleana in Bergen to have the ... Read More
We loved every minute of the Hurtigruten Northern Lights cruise and would have done the full 11 day return trip had we known how fabulous it would be. With 2 kids aged 13 and 15 we overnighted at the Hotel Oleana in Bergen to have the whole next day to sight see before embarking between 4-6pm. They happily provided a late checkout and it is a 5 minute taxi ride to the Hurtigruten terminal. Boarding was very straightforward after arriving at 5pm and having a safety demo and luggage was transferred straight to rooms so we could explore and find dinner. We had 2 adjacent minisuites, 602 and 606, giving extras such as earlier room access, wine package, tea/coffee facilities, bathrobe/slippers to keep if you like, 2 large windows per room, excellent wifi and more space than we needed. Pack a nice bottle or two to enjoy in your cabin. Beds were extremely comfortable, temperature good and easily adjusted, heated bathroom floors helped dry out clothes, 606 is bigger with the addition of a sofa bed if you have a bigger family but both have room for a desk and sitting area and a heavy curtain room divider should you want to keep different hours! Dinner is staggered sittings, 6 and 6.30pm as the ship was not at capacity, buffet for breakfast, lunch and first dinner and set 3 course meal otherwise (all good experiences). The menu is out at breakfast so you can request options or choose to pay an upgrade fee and eat at the a la Carte area which was fabulous food, beautifully presented and definitely worth treating yourself to. The Nordkapp was revamped in 2016 and all spaces were elegant, spacious and inviting. Deck five is open right round for doing your laps and the gym looks near new. 2 hot tubs at the rear, a café to play games or listen to evening stories or music selections from Martin or some live music from the multitalented Johann, a viewing deck and bar, a second café, shop, lecture room with daily talks on aspects of the cruise (they could do with making these a little more substantial, we would have loved to have learnt a little more about the ship, the geography, culture etc). Excursions were fun, especially for the kids, (we did the dogsledding, snow mobiling and viking feast-the weakest) but all ports were close to the town centre and maps available on board made it easy to tour around by yourself. The greatest strength of this cruise lies in the breathtaking scenery passing by every window every minute of every day and the lovely snow kissed towns and villages along the way. We can't wait to come back and do it again in summer. Read Less
Sail Date January 2017
We chose the Hurtigruten cruise line as the best way to see the Norwegian fjords. We arrived Bergen where we had 1 1/2 days prior to boarding the Nordkapp. Bergen is a delightful city. The embarkation was the quickest and most simple we ... Read More
We chose the Hurtigruten cruise line as the best way to see the Norwegian fjords. We arrived Bergen where we had 1 1/2 days prior to boarding the Nordkapp. Bergen is a delightful city. The embarkation was the quickest and most simple we have ever experienced. The cabin we had was an "L" class. It was quite small, with two slightly larger than cot size beds. One of which folded up during the day to make a couch. There was a third pull down bed which we didn't use. The bathroom was small but well designed. The meals specialized in serving local products. The menu often included fish of some sort. The buffet always had lots of fish, lots of vegetables, excellent cheese and tasty bread. I was a bit disappointed that desserts didn't feature Norwegian pastries. Finally decided that was because such pastries were for sale at their bakery! The Nordkapp is an Expedition ship. There were 4 ship employees who led different activities and excursions throughout the cruise. All of them were personable and well versed in the area. We were with a tour company, Vantage, so we had our own tour guide...Mat...who was excellent. Therefore, we only interacted with the ships 4 activity leaders during the on board activities. There was usually some lecture or presentation daily by these 4. Some were better than others. Since the Nordkapp is a working ship, the port stops were often quite short. We did have time in several ports for in depth exploring. The Northern Lights appeared several nights. There is definitely a trick to getting good pictures of the lights. Unfortunately, we didn't know what it was so our pictures were disappointing. If you desire photographs of the Northern lights, I suggest you study up on it before the cruise! We had researched the Hurtigruten vs a regular cruise ship for this trip. We knew basically what we were getting into prior to boarding. It was quite an adventure and we enjoyed it greatly. However, it is not a cruise for everyone. The open sea stretches were a bit rough in seas that a large cruise ship wouldn't even notice. There were often times with nothing but beautiful scenery to keep you occupied...which we thoroughly enjoyed but might have bored other folks. It helped to have a good book and to find friendly folks who play bridge. We found the ships employees to be helpful and pleasant. The rooms were lacking tissues and hand lotion...so bring your own. All in all it was a great adventure during which we met fine folks and made many wonderful memories! Read Less
Sail Date November 2016
We have cruised on small luxury liners and large. This cruise was so much more. Every minute of the cruise offered spectacular scenery along the west coast of Norway between the barrier islands and the mainland. The ship stops in the towns ... Read More
We have cruised on small luxury liners and large. This cruise was so much more. Every minute of the cruise offered spectacular scenery along the west coast of Norway between the barrier islands and the mainland. The ship stops in the towns and villages from Bergen to beyond the Artic Circle. Hurtigruten is the ferry line that has brought passengers, mail, and cargo up this coast since the 19th century. Today, they are still a ferry line, but about 80% of their revenue is cruise passengers. This trip is not for people who want a party ship, it is for travelers who want to see spectacular scenery, visit charming villages, take hikes with members of the knowledgeable and entertaining exploration team, learn the history and culture of the rugged Norwegian people, see the engineering accomplishments of modern Norway, enjoy local food, see the Nothern lights (we saw them 4 times on our voyage), meet people from around the globe, and actively participate in the experiene. The ship is not fancy, but has recently been refurbished and was very comfortable for a cruise in Northern waters. There are lots of thoughtful choices like comfortable seating next to large windows and heaters and glass covering on parts of the exterior decks. The lectures and activities were fun and informative and always delivered in three languages: Norwegian, German, and English. One of our few criticism is too many public announcements that went on forever as they were delivered in three languages. Most cabins are very small. We elected a larger (twice the size) mini suite with two large picture windows and a comfortable seating area. Bathrooms are small, but few people spend much time I. Their staterooms, the rest of the ship is made for lounging, viewing, and socializing. If you love nature, beauty, and a bit of adventure (although you could just find a comfortable chair by the window and take in the view, then this cruise is for you! PS -- None of the categories below fit this cruise. I'd call it a "cruise of beauty and exploration." Read Less
Sail Date October 2016
Having done this voyage over 40 years ago the changes were enormous. The infrastructure (roads, bridges and tunnels) have changed the passenger profile, and the ships are modern and carry far more "tourists". This trip should ... Read More
Having done this voyage over 40 years ago the changes were enormous. The infrastructure (roads, bridges and tunnels) have changed the passenger profile, and the ships are modern and carry far more "tourists". This trip should not be confused with a "cruise", it is a working boat which carries a large number of tourists, and that is its unique attraction, along with gaining access to smaller ports and channels than the cruise liners we saw in Bergen, Alesund, Trondheim and Tromso. The Restaurant staff were very helpful, appropriately attentive to allergies etc. We found the selection at breakfast good, the buffet lunch very generous and the evening meal, although a set menu, very well cooked, varied and well presented. The use of local produce and suppliers was commented on by other passengers. Other reviewers have commented on "re-cycling", which we saw as entirely appropriate and avoiding unnecessary waste. The evening meal portions were not large, but with open access breakfast and lunch that is appropriate (and with the sedentary nature of the trip more than adequate). The allocation of tables had obviously been carried out with some thought, and we found ourselves on a table with other English-speaking passengers. There was no "entertainment" on board, except for a couple of "crossing the circle" sessions on the aft deck, drinks in Trollfjord and a demonstration of Salmon filletting. We have suggested that maybe a couple of "information evenings" would be appreciated. A Couple of evenings there was some "entertainment" in the bar... As we were not expecting any organised entertainment we were not disappointed. Entertainment was created by the scenery, the stops in ports and the opportunities for photography, reading and relaxing .... A large number of passengers were to be seen with their binoculars or cameras at all times of the day (there being no night for about half the trip!) The majority of tourists seemed to be from Germany, with many from Norway (most of whom spoke English!) , a few British and a very small number of Australians and Americans. All announcements were therefore in Norwegian, English and German. (and French when the crew were aware of French-speakers among the "tourists". The tour-guide(s) were extremely helpful, and knowledgeable. We went on several of the organised excursions in order to see some of the surrounding country, see wildlife etc., and found them very good (albeit a little contrived at times, but understandably so). Beware that the ferry has a tight timetable to keep to, so if it is due to call at a port for 15 or 30 minutes, it will leave on time even if it arrives late ... and that is with or without passengers (although the tour guides did work hard to account for everyone), and I am not aware that we left anyone behind. The only aspect which we would urge caution on is for those flying to and from Bergen Airport. The airport is undergoing major work and the "bus stop" is some way from the terminal . The buses are scheduled to depart every hour for the town, but the day we arrived there was a wait of 1hr 45mins between buses, with no way of knowing what was happening, and on return Norwegian Air would not allow check-in until 2 hours before scheduled flight time, leaving us with bags and only a small coffee shop for 2 hours. Overall, the trip delivered what the literature said it would, the service was excellent, and to add to it the weather was excellent (although as advised we did need winter wear at the northern extremes). Of course, Norway is an expensive destination anyway Read Less
Sail Date July 2015
My husband and I, 2 English passengers, had all of our luggage stolen from a Hurtigruten ship after embarking at Bergen for the 12 day round trip. We feel we must highlight the incident and dangers to other current and future international ... Read More
My husband and I, 2 English passengers, had all of our luggage stolen from a Hurtigruten ship after embarking at Bergen for the 12 day round trip. We feel we must highlight the incident and dangers to other current and future international passengers, who will naturally expect in 2014 a certain level of security. Global passengers do not expect when sold a cruise that anyone off the street can board a ship, steal passengers’ suitcases that have been left unsafe in corridors or in unlocked luggage stores and walk off the ship with the suitcases completely unchallenged. There is no security. Hurtigruten are refusing to replace our stolen possessions, even after admitting that the suitcases were in their care and it is therefore their responsibility to put the situation right, as they were negligent by allowing a visitor to steal the 2 big suitcases and walk past the staff completely unchallenged. Norway had previously been our favourite country and we had visited 9 times including a previous Hurtigruten round trip voyage 5 years ago. We have had a very stressful last 2 years with a job and house relocation and a sequence of failed attempts to buy a house. I have a brain tumour and my health has been deteriorating. We have got married recently and this was our honeymoon. Knowing Norway and the sailing schedule, we expected a relaxing, beautiful, stress free 12 day voyage. Imagine our devastation just hours after boarding, when it became apparent that our luggage had been stolen. It seems that Hurtigruten’s poor security procedures had allowed a “visitor” to simply walk onto the ship, take our 2 large suitcases, containing a lot of brand new winter clothing bought specifically for this trip, then walk straight off the ship again without any of the Hurtigruten or Bergen harbour authority staff even questioning him. One of the suitcases was found by a Hurtigruten staff member at a nearby bus stop, it had been ripped open and virtually emptied. We were left with virtually none of our possessions. We checked in at the Bergen Hurtigruten terminal at around 17.30hrs on Sunday 16th March 2014 and the Hurtigruten staff took our 2 large suitcases. We then proceeded upstairs for the safety video, then boarded the ship on level 5. We expected that our luggage would arrive in the cabin later in the evening. We had dinner and then went to the 9pm information talk by the tour leader. By 21.40hrs our luggage still had not arrived and we phoned reception and were told not to worry as the suitcases were all on the ship and must have been placed outside the wrong cabin. My husband had already looked around the whole ship and all the corridors by this stage and it was clear to us that there was a problem. The ship set sail on time at 22.30hrs at which point our luggage still had not been found. They had searched the terminal and no cases were found. The ship turned around, back to Bergen after around 5-10 minutes. It seems an IT worker was returning to his flat from the ship and found 1 of our suitcases, ripped open and mostly empty by the bus stop. The other case was not at the scene. It was only at this point the ship realised that the suitcases had been stolen. The man at Bergen terminal then remembered a man had visited the ship at around 21.00 - 22.00hrs and left with 2 big suitcases, because he remembers saying goodnight to him when he handed back his visitors pass! The ship do not know where they left the cases for them to be stolen. It could be in the corridor, by the lift, by the reception, as they have no organised system. We were totally devastated by what had happened. We did not sleep at all that night. The hotel manager the morning after the theft told us not to contact our holiday insurance, because the suitcases were in the care of the ship and they would look after us. We had not left our cabin, as we were so upset and in shock. The Hotel Manager told us to have some lunch and then to get off at Alesund. They gave us some emergency funds to buy the essential items of clothing, such as underwear and thermal base layers for the extremely cold weather conditions of the voyage etc, but as we only had 2 hours in Alesund, a port we are unfamiliar with and we were in such a state we were only able to buy a few items and as the prices in Norway are very, very high, the emergency funds did not buy much. The Hotel Manager said that he would look into how Hurtigruten would make payment for the other stolen items that we would be unable to replace while in Norway. At his request we gave him a provisional list of stolen items that would need replacing, for him to give to the police when he reported the theft to them in Alesund. On the provisional police report they estimated the losses to be at least 40 000 NOK. We subsequently had a nightmare 2 weeks of stress and upset which was made worse by Hurtigruten staff. In particular we met with the senior vice president of hotel operations when we were in port in Tromso day 5 on Thursday 20th March 2014. We met him for about 15 minutes just before the ship set sail. He clearly had not prepared for the meeting. His inappropriate opening line was “I gather you have had some bad luck with your luggage”. It was obvious that he had no appreciation of what we had been going through. To describe the incident as bad luck is appalling, given that the theft was only possible through Hurtigruten’s negligent security procedures which allow anyone freely on and off the ship without being challenged. When I corrected his insensitivity he said, “I cannot defend the indefensible”. All questions that we asked him he deferred saying “I’ll have to get back to you on that”. Not the sort of behaviour and responses I would expect from apparently the senior vice president of a large company. On the morning of 22nd March the Hotel Manager explained to us that the Senior Vice President of Hotel Operations wanted us to provide another list of all the outstanding stolen items that required replacement this time with replacement values, so that Hurtigruten could look into how to pay us for these items. We spent the whole day compiling this list again. The internet on the ship is extremely slow and breaks up, which made it incredibly difficult to try and get replacement costs for some items. Having to spend a whole day doing this is clearly not going to be an enjoyable task to have to do while supposedly on holiday. On most days we had to spend time chasing the Hotel Manager for copies of paperwork, the police crime reference number, the Hurtigruten report, any progress or an update from the police (e.g. had they yet reviewed the CCTV cameras that we were told are present in the Bergen Hurtigruten terminal?) Some of the paperwork Hurtigruten still have not provided. At 22:00hrs on Saturday 22nd March we were appalled to then be given by the Hotel Manager an email from Senior The Vice President. In the email he wrote that “our policy for lost luggage is £500 per person as outlined in our terms and conditions” He “apologises for the inconvenience”. Again, this email shows no recognition or acknowledgement of the continued upset and distress that we have been caused. I think to describe the event as an “inconvenience” is rather flippant. Again, our luggage is not “lost”, but has been stolen whilst in Hurtigruten’s care through Hurtigruten’s negligence. Despite having requested a list of outstanding items and replacement costs, the Senior Vice President was clearly putting us through more stress and upset and obviously had no intention of even looking at this list. In his email he writes “ we are prepared to offer a further 10 000NOK in addition to the 20 000NOK you have already received from the ship to cover your losses. This is only on production of receipts”. It is incorrect and misleading to say we had already received 20 000 NOK to cover our losses. This money was given as emergency funds by the Hotel Manager for us to buy basic items, such as underwear. From this money we also had to buy 2 new suitcases, which cost more than 3000NOK by themselves. Obviously while 20000NOK is a large sum of money, it does not buy very much in Norway, given the very high prices, particularly for winter clothing and we were only able to replace a small number of our possessions. We are now left in a position, that even after replacing some items with the emergency money we are still more than a further 30 000NOK out of pocket. This does not take any account of the loss of holiday, time, extreme distress, anger and upset which also needs to be recognised and compensated. We feel that the easy theft of our suitcases has only been possible because Hurtigruten do not have adequate security measures in place to prevent anyone simply walking on and off the ship with passengers possessions or luggage and as such Hurtigruten are negligent and have failed in their duty to provide sufficient safekeeping of passenger luggage, having received the suitcases into Hurtigruten’s care. I feel the current outcome is extremely unjust and I ask you to put yourself in our positions……me with a brain tumour and deteriorating health and we have been looking forward to our honeymoon taking a beautiful voyage through our favourite country for potentially the last time together, then within hours of boarding the Hurtigruten ship, we are devastated to find that our luggage has been stolen due to negligent procedures on Hurtigruten’s behalf. We then have to endure 12 days of upset, stress, flippant remarks by a senior vice president, daily battles with the hotel manager to try and get information and answers. We have had to waste time providing documentation for Hurtigruten, yet they have been obstructive to providing us with the necessary paperwork. Despite days of chasing the Hotel Manager, he only provided us with the crime reference number 15 minutes before he got off the ship on Monday 24th March 2014, 3 full days before the end of the voyage. As a result of the theft we are thousands of pounds out of pocket and our honeymoon and holiday have been ruined. If this had happened to you would you feel that Hurtigruten have handled the situation well and would you be satisfied with their response, because we certainly are not? Since coming home we have emailed the CEO of Hurtigruten, but to date have not even had an acknowledgement of receipt of our email. Unfortunately bad things do happen occasionally, but the sign of a good company is how they react in these events to put matters right. Hurtigruten comes out extremely badly. Hurtigruten represents Norwegian heritage, people and country. We were told by the tour leader that Norwegians are compassionate. We have seen no evidence of this. Hurtigruten relies on foreign tourists and if this is how it treats it’s international guests that have paid so much money, it will soon have no guests when this story goes global. It is unbelievable that in 2014 Hurtigruten have no security measures in place to ensure the safekeeping of its global guests and their possessions. You would think after Norway’s Anders Breivik tragedy that Hurtigruten would have re-evaluated it’s security and risk assessments. At present any visitor is allowed on board completely unchecked. No checks of identity, passport, x ray of person or bags. It would be incredibly easy for a bomb to be left on board. The Senior Vice President that came on board to briefly meet us in Tromso, said that we should be reassured that they had immediately changed their protocol and that now any visitor leaving the ship with passengers’ suitcases would be challenged!!!! They have completely missed the point. We spent the entire voyage trying to resolve this travesty. What do you think we should do next? Perhaps you might think this security risk should be notified to the wider travel world, so prospective passengers can make an informed choice? Review of voyage and ship Nordkapp If you have stuck with reading this I will now objectively review the voyage and compare it to our previous one. 5 years ago we booked the same 12 day round voyage on Finnmarken. A couple of weeks before departure I phoned customer services to book some excursions. I was shocked to be told that I could not book the excursions, because the voyage had been cancelled, but they could not tell me anything else, as I had booked through a travel agent. Immediately I phoned the travel agent who phoned Hurtigruten who said everything was fine. I made the travel agent phone again and this time Hurtigruten said it was cancelled, as the ship was going into dry dock as an emergency. To cut a long story short, after a lot of inconvenience and bother we rearranged our lives and rescheduled the voyage on another ship in the fleet, the Midnatsol. When we arrived at Bergen airport at 10pm from Gatwick we waited and waited for our prepaid / prebooked transfer that never arrived. We got a taxi to our prebooked overnight hotel. When we went to get our transfer from the hotel to the quay in the afternoon, yes you guessed it, it never turned up. However the hotel reception told us to stay put as the ship was stuck in very rough seas and would not be arriving in Bergen until very late at night or the next morning. We had another night in the hotel and embarked very early the next morning and because of the late schedule all passengers just walked their own luggage on board. I so wish we had done this on the latest voyage. 5 years ago we had booked a mini suite at the front of the ship on promenade deck 6, which Hurtigruten promised us and our travel agent would not have passengers standing in front of. Yes you guessed it again – any cabin on the promenade decks have passengers walking by or at the front have passengers standing in front of your windows or looking in your windows. We therefore moved to a fantastic MG category cabin deck 8 with floor to ceiling windows. This cabin was wonderful, but at the price it should be. The Captain told us that Finnmarken was going in for a planned session in dry dock to have a helicopter pad fitted and they had known about it for months. No one can deny that the scenery on this voyage is amazing and unfortunately at the moment there is no other way of doing this voyage apart from Hurtigruten. However, Hurtigruten have massively increased their prices and so booking a suite this time was out of the question. This time, even on a 2for1 offer, our tiny, basic outside cabin was £118 per person per night including flights. Remember that whilst reading my factual review and see if you think that is value for money for you, especially compared to what else is available on the market. Outside Cabin 641 Nordkapp -sheets never changed for entire 12 day voyage. Housekeeping do not do anything, except empty bin and change small, thin, hard towels. They knock and immediately enter cabin, never waiting for you to answer. The same staff clean the cabin toilets and then serve the dinner in the evening - awful shower gel and hand wash which is very drying, but also not refilled unless you requested it (was lovely Lux 5 years ago) - very small cabin with only 2 plug sockets - extremely small shower room - well lit and big picture window, which is the same size on all decks - only 3 hangers in limited wardrobe space due to small cabin size - cannot get into cabin until 6pm in Bergen, but have to vacate cabin at 10am for Bergen departure at 2.30pm and have to leave suitcases outside cabin night before between 9pm-4am (for anyone to steal some contents or entire suitcase while it docks at other ports during night and allows visitors on board). They tell you that you have to vacate cabins by 10am, despite the ship not arriving in Bergen until 2.30pm, because of the short turn around time and then do not allow embarking passengers on until 6pm – compare this to all other proper cruise ships and this is a joke isn’t it? - luggage including hand luggage can be left in unlocked luggage room, which anyone can get in to, however they have now kindly put a sign up to say it is at your own risk and at your convenience. Perhaps they should say left at your own risk and for the convenience of others!!! Food The food 5 years ago on Midnatsol was fantastic and a highlight of the voyage. From the very first meal on Nordkapp, when we did not know we had had our luggage stolen we commented how poor the food was. The “hot” food is barely lukewarm and would not pass food temperature standards. Food was continually recycled. I do not waste food at home, but I would not serve last night’s haddock cold for lunch, let alone when passengers have paid this amount of money. Every meal was then seen again undisguised at the next meal or even the one after that, Dinner had 2 sittings 6.30 or 8.15pm, but we were given our time, not asked. We had 8.15pm, drinks orders were taken first, then you are served 3 small courses without choice and it was all over by 9.05 or 9.15pm at the latest if you were the last to be served. If you have a food intolerance or dislike etc you can tell them, but expect it to be ignored. My neurologist has banned me from having caffeine, so no chocolate puds or sauces. A blue, plastic sign was put at my place setting to make it clear to staff of special need and to pay attention. Numerous times this was ignored, so on the last night, fed up with complaining, I stuck my big blue, plastic sign in my chocolate pud and left it on the table whilst my husband ate his desert – this was wasted on the stupid waitress who just cleared the table to hasten us out of the restaurant, which was their only priority. Couples and groups are incompletely served, so half of the table will have their meal, whilst the others wait some time. After dinner tea and coffee you have to make yourself on deck 7 mid (restaurant deck 4 aft), but you are only allowed a set time to have it, i.e. 8.15pm dinner allowed 9-10.15pm only. No decaf tea available and the decaf coffee was horrible. Much of the food we could not eat due to it’s extremely high salt content and it is also very fatty. The buffets at breakfast and lunch were never replenished, even if you asked. Again a definite strategy was noted to cut costs. The buffets were very messy and serving spoons had to be fished out by passengers’ hands, a real hygiene issue. If you wanted a lunch pudding or cheese you had to get it at the beginning of your meal or there were none left. Breakfast and lunch tea and coffee available in the restaurant was made with lukewarm, frothy water, nicknamed by other guests as tea-o-cino. At the Captain’s gala dinner the Captain’s table was completely empty and the reverse thrusters were going for the entire meal whilst hovering outside a port – very unpleasant. However, the Brits’ biggest complaint was that now, unlike 5 years ago, they refuse to serve tap water and you have to pay 25NOK about £2.70 for a 500ml bottle of water and with the amount of salt in the food you need a few bottles. They have also stopped you taking in their own mug from the coffee package deal, in case you are smuggling in water. Lounges The ship was not full, but there was insufficient seating. Dreadful singer/pianist in deck 7 lounge where after dinner coffee available – probably to stop you hanging around and drinking the coffee. In the words of Simon Cowell he certainly made it his own and managed to ruin every smash hit song he sung. Excursions None of them were value for money or great. However you have no alternative way of doing them, as the time in ports is so limited. As we were so depressed and as we felt this was our last time together in Norway we did these trips: Bodo – sightseeing & Saltstraumen – nice scenic drive, but waste of time seeing tidal current by bus, so would give this a miss. On board price 390 NOK= about £43, 2.25 hours Tromso – Huskies. We have mushed huskies many times in Finland before. In Tromso you are not allowed to mush yourself, it is very sedate and slow. Some dogs were very slow, so the groups kept bunching up and then we all ended up stopping many times. The scenery was lovely and there was a long, scenic bus drive to get there but unguided. 300 dogs with lots of dog mess and smelly protective suits. £139 UK prebook or 1350NOK on ship Honningvag – Skarsvag fishing village and Christmas house. Too many passengers and very expensive for what it is – unguided minibus to village then one lady walking you round her tiny fishing village and back to her small house for waffles and glog. 440NOK (£48.50) 3 hours Kirkenes – Huskies – again not allowed to mush yourself. Faster pace than Tromso, but the sleigh we were on for the 2 of us was the same sleigh used for one in Finland, so very uncomfortable. Much shorter track with a huge stop in the middle waiting for the rest of the group, as it is the same route out, as back, so although in total time it was similar to Tromso, the distance travelled was far less. However with this one you can visit the Snow Hotel and see the 4 reindeer in the distance. For those of you who have done this trip before it is now at a completely different location. £129 2.5 hours or 1250 NOK Hammerfest – trip cancelled Tromso midnight concert – very nice, but only 50 minutes, so expensive at £49 booked in England or 480NOK on board Sea Eagle safari – I personally had difficulty with this, as it is contrived – guaranteed sightings because they feed the eagles every day, so it is learnt behaviour and not natural. This to me will ruin the food chain. £88 2 hours or NOK 850 Ambassador Loyalty Club Total rip off. The promised 5% discount on further voyages is not allowed if voyage is on 2for1 offers, nor 5% discount off excursions for the same reason (work that one out). We did however get a small bowl of fruit in the cabin on arrival. Sea Conditions Both 5 years ago and on this last voyage we had extremely rough seas out of Bergen overnight. We have done 20+ cruises and never taken seasickness tablets or suffered, but on Hurtigruten ships in rough water you have the feeling of being in a washing machine whilst laying down – very unpleasant. There were quite a few proper sailors amongst the UK passengers on this voyage and they had to lie down and take tablets. Day 2 was also very bad – breakfast time was horrendous, as was late dinner. The crew told us that the previous voyage was the roughest they had ever known in 5 years and they could not dock at many ports. Summary This is sold as a cruise, but it is not a cruise. It is a ferry pretending to be a cruise and mis-selling to the global cruise market. If you know of another cruise where there is no security of the passengers and their possessions, lukewarm food, buffets not replenished and dishes left completely empty, tap water not provided, sheets not changed for 12 days then I stand corrected. Remember you can have all this for £118 per person per night when it is on a half price special. The Senior Vice President of Hotel operations must be so proud!   Read Less
Sail Date March 2014
My wife and I have just returned from a wonderful holiday chasing the Northern Lights with Hurtigruten it was superb.The weather was super 10 days of sunshine which helped to highlight the magnificent scenery we encountered throughout the ... Read More
My wife and I have just returned from a wonderful holiday chasing the Northern Lights with Hurtigruten it was superb.The weather was super 10 days of sunshine which helped to highlight the magnificent scenery we encountered throughout the cruise.The crowning glory was our sightings of the Aroura Borealis on no less than 5 consecutive nights varying from fleeting glimpses to 2 nights of full blown spectacle a never to be forgotten experience. The ship was beautifully maintained and all the lounges had excellent seating.The cabins were on the small side but comfortable, the food was good with plenty of choices at breakfast and lunch,and evening meals were varied.We read the details of the cruise before we booked and were fully aware that the boat was working boat with frequent ports of call sometimes during the night was meant some noise at times.The staff were really good very pleasant and helpful.I realise that everything was in our favour, but it was a great holiday and would wholeheartedly recommend it.Our only complaint is regarding one of the off boat trips which my wife took which was the sled ride from SoTromso.She found the sled extremely uncomfortable it did not seemto be on runners unfortuneatly following the ride she suffered with her back for a couple of days.When we went on the trip to see the ice Hotel in kirkenes she thought the sleds there were much more substantial. So if people were contemplating a sled ride Kirkenese would be recommended. Read Less
Sail Date January 2014
It's not comfortable.people need to be under no illusion. The ship is a Ferry! But I think the descriptions in brochure are very fair. We had the best outside cabin and the bunks are very narrow. The cabin is not somewhere we wanted ... Read More
It's not comfortable.people need to be under no illusion. The ship is a Ferry! But I think the descriptions in brochure are very fair. We had the best outside cabin and the bunks are very narrow. The cabin is not somewhere we wanted to spend any time. We went with hopes of seeing the Northern Lights and were lucky. There were glimpses from the ship. We were in Tromso overnight but did not pay £90 each for a trip to view them. We caught a local bus to a country park and saw the lights from there. £9 all in! The buffets on board are excellent but the waited on dinners are a waste of time. There's a lot of fussing and ceremony for tiny portions and usually cold ones. I would say book Breakfast and Lunch. Take snacks for evenings! You can take a Travel kettle and teabags etc.Also take mugs. The 'deal' of buying a mug and being supplied with endless tea or coffee is very expensive for a toilet roll inner sized mug!! The interesting part of the voyage is that the ship is really a working ferry and foot passengers and local people use it a lot. It does go into small inlets and ports that bigger ships can't reach. I think a Summer cruise would be more value for money because the wildlife and scenery would be visible!! Read Less
Sail Date December 2013
Nordkapp Ratings
Category Editor Member
Cabins 3.5 3.8
Dining 5.0 4.0
Public Rooms 3.0 4.3
Fitness Recreation N/A 2.8
Family 3.0 2.8
Shore Excursion 5.0 3.6
Enrichment 3.0 3.6
Service 5.0 4.0
Value For Money 4.0 3.4

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