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107 Bergen to Europe - British Isles & Western Cruise Reviews

Cruise to see Northern Lights and Norwegian coastline This was a Christmas present for my wife who had to cancel due to her sisters bereavement 2 weeks prior to departure. Hurtigruten were most unsympathetic and inflexible, they ... Read More
Cruise to see Northern Lights and Norwegian coastline This was a Christmas present for my wife who had to cancel due to her sisters bereavement 2 weeks prior to departure. Hurtigruten were most unsympathetic and inflexible, they would not refund the cost, or change names on tickets to allow use by someone else, or defer the dates. In the end to avoid losing all the money I travelled alone and have been trying to claim my wife's costs back from the insurance company. However I need a letter from Hurtigruten confirming cancellation and that my wife did not travel to do this, and despite asking 3 times on board and emailing them I did not get the courtesy of a reply until after I arrived home, they obviously find administration too onerous and are not interested in customer service once they have been paid. I would not recommend anyone using this cruise line because of this, which is a shame because the venues are interesting and staff helpful apart from in "customer service" The food is good and well presented and cooked but there is no choice at dinner, so if you do not like fish it is a problem. The breakfast and lunch buffets are very good with a lot more choice. If you like a beer or wine you need a large budget or bring your own ! Many of the ports of call are just 15 minute stops to deliver / collect mail and goods so there is no option to disembark here, however the main ports like Trondheim and Tromso offer more time to explore. The excursion team are the best thing about Hurtigruten, they are knowledgeable and entertaining, however the excursions are overpriced. Unlike traditional cruise lines there is no evening entertainment on board. To sum up, a poor and inflexible booking policy, decent food and staff , the ship is a cross between ferry and cruise ship Read Less
Sail Date January 2020
We actually took the complete 11 day trip to/from Bergen (not 6 days as above). We had been on the same trip previously and so enjoyed the experience, we wanted to go again. This is unusual for us, as we like to go to different places. ... Read More
We actually took the complete 11 day trip to/from Bergen (not 6 days as above). We had been on the same trip previously and so enjoyed the experience, we wanted to go again. This is unusual for us, as we like to go to different places. So it was a special memory. All the crew we came into contact with were most courteous, kind, helpful and cheerful. The Expedition team provided many interesting and enjoyable sessions daily. Thank you very much. The food, again, was delicious. Always plenty of choice at buffet breakfast and lunch, with beautifully presented served meals at dinner. The multiple sittings at dinner allowed us to really enjoy an almost Michelin starred experience each day. The weather was much better than the previous trip, but the Northern Lights were not co-operating very well this time - very late and very quick. Our "mini-suite" was very comfortable and we particularly praise Hurtigruten for their decisions to be super-friendly to the environment by allowing us to restrict cabin servicing to days of our choice - not just the usual "save the towels". Well done Read Less
Sail Date January 2020
This is our first trip with Hurtigruten ( Bergen - Kirkenes - Bergen) 1. Kirkenes - Bergen - Many ports skipped during return trip due to bad weather. 2. Very comfortable cabin. 3. My wish for every dinner is fulfilled. 4. ... Read More
This is our first trip with Hurtigruten ( Bergen - Kirkenes - Bergen) 1. Kirkenes - Bergen - Many ports skipped during return trip due to bad weather. 2. Very comfortable cabin. 3. My wish for every dinner is fulfilled. 4. Breakfast could be improved (Eg: additional Asian cuisine on board) 5. Very friendly and knowledgable personnel on board. 6. Expensive excursions (could be improved with price). ( Eg: Husky rides done not as described in book !!! ) 7. Northern light not sighted during entire trip due to bad weather. But Hurtigruten promised a FOC trip ( 7D Bergen - Kirkenes or 6D Kirkenes - Bergen) 8. On board entertainment could be improved by adding more physical activities like games, birthday parties, bingo, etc. 9. Drink and food price could be lowered due to duty tax free. ( 0,75 Liter wine is minimum 50€ Per bottle ; 0,6Lbeer is 12€; Read Less
Sail Date December 2019
Already the third winter trip with one of the old, small, listed ship of the Hurtigrute. The mood on the Norwegian coast is particularly romantic at this time: every day is like Christmas day. However, violent storms and hurricanes must ... Read More
Already the third winter trip with one of the old, small, listed ship of the Hurtigrute. The mood on the Norwegian coast is particularly romantic at this time: every day is like Christmas day. However, violent storms and hurricanes must be expected in winter. The MS Lofoten has no stabilizers, so the ship can have violent movement. But it is very safe! Living together on board is very familiar. The staff was always friendly and courteous even in heavy weather. Since this ship was built in 1964, the cabins are usually relatively small. Many cabins with their own bathroom with shower and toilet. The cleaning perfectly. The excellent cuisine is particularly positive. Breakfast and lunch as a self-service buffet. Dinner as a four-course menu is served at the table. The Hurtigruten shipping company offers a large number of shore excursions. A trip with the MS Lofoten is especially for people who want to take a "real" boat trip, not in a "skyscraper on water". The MS Lofoten is especially recommended for this group! Read Less
Sail Date December 2019
We wanted to do the Classic Northern Lights cruise - no dressing up for dinner or Captain's table rubbish for us! This was perfect - we took a few excursions - a local brewery, the Russian border, and a vintage tramride - but ... Read More
We wanted to do the Classic Northern Lights cruise - no dressing up for dinner or Captain's table rubbish for us! This was perfect - we took a few excursions - a local brewery, the Russian border, and a vintage tramride - but otherwise we were mooching around little Norweigan ports with all their Xmas lights, chatting to people, and sleeping during the day when it got dark. We had a fab time and even saw the Aurora a few times coming back southbound. The food was excellent - I'm vegan and they did lots of delicious choices for me - with massive buffets for breakfast and lunch and a sitdown 3-course dinner. We had no problem finding seats tho I can imagine this may not apply in high season, and we didn't mind where we sat. The mix of nationalities was good and we enjoyed meeting a range of people from different backgrounds. Entertaiment is thankfully not of the cabaret/singer type - the Expedition crew give interesting talks on various aspects of Norway's culture/history and there are daily leaflets of ports being visited, expeditions, and points of interest to view from the deck. And yes, Norway is expensive but we'd paid for the cruise several months before, so decided to do whatever we what we wanted. Beers were approx £12 a pint, spirits approx £8 - we had coffee etc in our cabin and could also get free coffee in the little cafe. The shop has some reasonably priced Tshirts and small gifts. Bring your own lanyard for your cabin swipecard, and definitely bring warm jumpers, insulated and waterproof outside layers anc boots. Spikes/studs are needed for some of the icy paths etc in ports but we generally found the decks OK. The boat itself is pretty warm and lovely - friendly and helpful crew and staff Read Less
Sail Date December 2019
I was in Norway to see the Northern lights and after 4 days in Svalbard I flew to Tromso for 3 nights and then was on the Trollfjord overnight to Honningsvag. I was sleeping in the lounge as it was only a short journey and the main reason ... Read More
I was in Norway to see the Northern lights and after 4 days in Svalbard I flew to Tromso for 3 nights and then was on the Trollfjord overnight to Honningsvag. I was sleeping in the lounge as it was only a short journey and the main reason for my visit was to see the Northern lights. We set off from Tromso and after sometime became embroiled in a storm with high winds and snow. I had settled myself in the forward lounge on deck 8 as it had a long sofa and was quite dark, ideal for sleeping on. It was still stormy the next day, we were due in Honningsvag at 11.15. I had my own food and, more importantly, a water heater so I could make tea, coffee soup etc. They wanted nearly £3 for hot water in the bar, cold water was free. A croissant was about £6, a filled roll £6, breakfast £20, tea, coffee £4!! Thank goodness I had food with me!! Im diabetic so always keep some food with me. We were over 2 hours late arriving in Honningsvag, the Captain tried to dock twice but due to high winds couldn't so we sat out the storm and finally docked about 6pm. I was due to stay there overnight in a hostel, £50 then catch the next ship, Kong Harald, the next day to Kirkenes. The Captain announced that we would be returning to Tromso as the weather was too bad to continue. They said they couldn't guarantee that a ship would leave the next day to Kirkenes and I was due to go straight to the airport from there to fly back to London. They said I could stay on the ship back to Tromso and the reception helped me book a flight from Tromso to London. We made a quick stop in Hammerfest to drop people off who would fly to Kirkenes where they were due to stay for some days. I managed to find a shop and buy bread rolls and ham as I was running short. When we arrived back in Tromso I was allowed to stay on board until I was ready to go to the airport. They even gave me lunch in the restaurant the last day. Having been in the same clothes for 3 days, I found a disabled toilet and could wash and change my clothes before leaving for the airport. Needless to say, the flight was delayed an hour but I eventually arrived back in Gatwick just before midnight!! I have had to rate cabins etc with the lowest mark as I didn't use them. Read Less
Sail Date November 2019
We like traveling in the fall. This cruise went at the right time and to places we haven’t visited before. Having loved The Grand European Viking river cruise we wanted to try an ocean cruise. We loved it! It was exciting to travel from ... Read More
We like traveling in the fall. This cruise went at the right time and to places we haven’t visited before. Having loved The Grand European Viking river cruise we wanted to try an ocean cruise. We loved it! It was exciting to travel from Norway to Barcelona. Each country along the way was wonderful! Customer service was great from our room steward, the waiters, to the staff of guest services. The spa was beautiful, and relaxing. We enjoyed the therapeutic pool, hot tub,saunas, even the snow room. The food was delicious in all locations on board, especially Manfredis Italian restaurant. We also enjoyed the shore excursions. Overall it was a great cruise. We have sailed on many other cruise lines and enjoyed Viking the most. Having less people on board made it more enjoyable. No lines for the buffet, or leaving and returning to the ship. All activities were well organized also. The entertainment was excellent. We hope to sail again soon on a Viking ocean and/or river cruise. Read Less
Sail Date October 2019
Another family member had booked this cruise and we decided to TAG along. The food was excellent and well prepared and served. The workers at the buffet and the staff couldn't have been nicer and friendlier. The two girls that ... Read More
Another family member had booked this cruise and we decided to TAG along. The food was excellent and well prepared and served. The workers at the buffet and the staff couldn't have been nicer and friendlier. The two girls that serviced our stateroom were a delight. Couldn't do enough for us and were very friendly. The entertainment was excellent for a smaller ship with less room to put on quality shows like some of the mega ships we have cruised on. It was a nice touch when the performers engaged all the guests after they did their show. The Cruise Director was amazing both in the way she performed and her comedic approach in entertaining the people on the cruise. The unlimited "FREE" Wi-Fi was exceptional. We were able to stay in touch with our family and business both by phone and internet. We are use to PAYING for Wi-Fi on the bigger ships but you beat them there. We will definitely consider sailing again on a Viking Cruise Ship and also look forward to a River Cruise in the not so distant future. THANK YOU for an enjoyable two weeks Read Less
Sail Date October 2019
We have cruised on many ocean cruises with other cruise lines. Having done River Cruises with Viking we decided to try their ocean cruises. We had been to all the countries on the Middle Ages Route except Portugal and Spain. The price of ... Read More
We have cruised on many ocean cruises with other cruise lines. Having done River Cruises with Viking we decided to try their ocean cruises. We had been to all the countries on the Middle Ages Route except Portugal and Spain. The price of the cruise was good, the itinerary was interesting and included several ports we had never been into, love Viking services, so seemed a good fit. It was excellent just as Viking always is. Luxury cruising for people our age who are interested in learning more about history, art, and culture. No children, 18 years or above to sail on Viking. No loud music, casinos, or people trying to sale you something. Just a peaceful, classic environment of people our age and like interests. Every night there was classical music performers in the common areas. The bars were wonderful and my husband attended a gin tasting which was very impressive. We did not attend a lot of after dinner shows but the ones we attended were very good not your run of the mill like on most cruise lines. Read Less
Sail Date October 2019
The location of this cruise was the determining factor for me as I wanted specifically to visit Norway whilst not having to repack continually. We were a little concerned about the quality of the cruise, having read adverse reviews but it ... Read More
The location of this cruise was the determining factor for me as I wanted specifically to visit Norway whilst not having to repack continually. We were a little concerned about the quality of the cruise, having read adverse reviews but it couldn't be further from the truth. The cruise was wonderful, the staff consistently gave excellent, friendly service. The food was superb, if heavy on the fish component. The bar on level 8 was good and my husband chummed up with both barmen! The ability to relax on level 8 and survey the ever magnificent views was exceptional. Internet access was patchy and although we had the package which allowed us two devices simultaneously, it seemed we could only get access for one device at a time. I tried turning off my smartwatch, to no avail. We had multiple trips to level 3 for assistance and our friends were in a similar situation. Don't expect this cruise to rival large ship/poker machine/theatre/beauty salon etc. features as it is an entirely different type of cruise focussing on the scenery and experiences. Just what we wanted. We will definitely return. Read Less
Sail Date September 2019
This was our first cruise. We wanted to see Norway without frenetic travelling. It suited a couple who like the quieter things in life. It didn’t fail to please. Lectures and points of interest calls made for an interesting trip ... Read More
This was our first cruise. We wanted to see Norway without frenetic travelling. It suited a couple who like the quieter things in life. It didn’t fail to please. Lectures and points of interest calls made for an interesting trip aboard a ship with helpful, friendly staff. Accommodation was in clean, adequate cabins and there was plenty of really delicious food. The itinerary was amazing. The Norwegian coast is truly beautiful. The northbound trip allowed daytime trips to Trondheim, Tromsø and the North Cape, while an extra day spent in Bergen allowed us to take in the sights there too. All longer stops can be enjoyed as excursions or as we did, using local sources or just a map! Hurtigruten operate a well-oiled machine. Clear information was forwarded prior to the trip. Transfers were included, including the optional extra day in Bergen. It allowed us to take a truly relaxing break. The polar outside cabin pretty well always faced shore, northbound, though in fjords, cabin side did not matter. The ship offered a fairly smooth trip. The highlights - late night sail into the Trollfjord, the breathtaking North Cape and a glimpse of the northern lights. Read Less
Sail Date September 2019
We booked this cruise to travel with friends who had never been to Norway. The first thing to be very aware of is that once you book, there are no cancellations allowed without losing your large deposit. No exceptions, even if it’s ... Read More
We booked this cruise to travel with friends who had never been to Norway. The first thing to be very aware of is that once you book, there are no cancellations allowed without losing your large deposit. No exceptions, even if it’s more than a year in advance. Also, before you book - be aware that the ship only stops once a day in a port long enough to actually get off the ship. And then it will be for only 2 or at the very most 3 hours. This only allows you to book Hurtigruten’s very expensive excursions; otherwise all you have time to do is walk around. This is NOT like a conventional cruise where you are in a port all day. There are too many passengers and not enough chairs in public spaces. Good luck on finding a place to sit, other than on the bed in your cabin. I would never travel on Hurtigruten again, based on my experience. It is not a good value, and I had a much more enjoyable cruise on a conventional cruise line. Read Less
Sail Date August 2019
Itinerary first but the Viking ships are beautiful, great staff, wonderful food. Five star experience! The shore excursions were wonderful especially the Giant's Causeway, Canterbury Cathedral, Orkney was a wonderful surprise. The ... Read More
Itinerary first but the Viking ships are beautiful, great staff, wonderful food. Five star experience! The shore excursions were wonderful especially the Giant's Causeway, Canterbury Cathedral, Orkney was a wonderful surprise. The staff are friendly and can't do enough for you. The specialty restaurants are included and Manfredi's which is Italian, everything was delicious. The Chef's Table serves a set menu that is always interesting. Wine is included with lunch and dinner but if you want to step up to the special beverage package, Silver Spirits, it doesn't cost you the price of a new car. We find the travelers on Viking to be educated, well traveled and interesting. We highly recommend Viking for a great cruise experience no matter where you want to travel, either ocean or river, you can't go wrong. We intend to keep traveling with Viking as they continue to open new cruises to all parts of the world. Read Less
Sail Date August 2019
We have cruised with Viking many times and have enjoyed them all very much. The staff takes such good care of you and the fact that you can unpack in your cabin. The food was to die for. There were so many different foods available that ... Read More
We have cruised with Viking many times and have enjoyed them all very much. The staff takes such good care of you and the fact that you can unpack in your cabin. The food was to die for. There were so many different foods available that you did not have trouble finding something that you enjoyed. It was very interesting to see this part of the country. It did rain in Bergen as we flew in from Amsterdam but the buses picked us up at the airport under a covered area and off we went. We enjoyed the Shetland Islands even though they are virtually treeless but the people were so friendly. It was great to tour parts of Scotland and Ireland and taste their history. We extended our stay in London for four days and really enjoyed the 65-75 degree weather and sunshine. We had packed our rain gear just in case of rain and it was not needed at all. The only problem we had was the Brexit demonstration that occurred on the weekend we were in London. It really made a mess of bus transportation. Overall, our trip was excellent. Read Less
Sail Date August 2019
We chose this trip as an opportunity to see some Norwegian fjords and to go to North Cape. Starting in Bergen gave the opportunity to arrive by the Oslo Bergen train and leave with a rental car. Embarkation was easy. We had a cabin with ... Read More
We chose this trip as an opportunity to see some Norwegian fjords and to go to North Cape. Starting in Bergen gave the opportunity to arrive by the Oslo Bergen train and leave with a rental car. Embarkation was easy. We had a cabin with en-suite on deck 6, one of only three on our small section of the companionway so no outside noise. The cabins are compact but lots of room under the double bed for suitcases. We had a tea/coffee package which gave us a kettle, important as we always carry our own good quality coffee. Deck 5 has the larger windows but cabins on this level look on to the outside promenade deck with compromised privacy. Deck 4 is all services/restaurants Deck 3 lower priced cabins, Deck 2 all crew. Deck 7 is the inside viewing and outside sun deck. There is a bar on this level. There are 2 small gender specific saunas on deck 2, though in all the times we used them we were the only people in them, and a small fitness room on deck 7, similarly underused. We took a full meal package, on this length of trip I don’t think you can have anything else, but not the wine package which is overpriced for very average wines. Breakfast and lunch are free seating buffets. Dinner is allocated seating at either 6.00/6.30pm or 8.00/8.30pm with a set menu. You need to advise them if a vegetarian option is required. The breakfast and lunch buffets were diverse. Lots of fish, naturally, and excellent sweets at lunch time, the breakfasts more European in style (meats/cheeses) though wide cooked variety as well. Fish was often the main course at dinner, but different each night. Allocated seating means the same dinner companions each night, however as a significant number of people don’t sail the full round trip you get a change when yours are replaced by new arrivals. This trip makes 34 stops, some, in the small ports are very short, under an hour, and in the larger ports up to three. The boat picks up and drops off passengers at every port, and, depending on how far they are going may or may not take a cabin. This can be a problem in that as there only a finite number of seats on the viewing deck seats fill up quickly. The boats has a capacity of 591 passengers, many more than the seats available, some people try to reserve these with clothing but you can be firm with this. Hurtigruten advertise widely in Germany, our trip was at least 75% German, 20% English speakers and a very small number of other nationals. This means that on any trips off the ship there will be a German coach and an English coach, there is no need for a Norwegian coach as all Norwegians seem to speak excellent English. Trips vary from very short, a couple of hours or so, to all day trips were you disembark at one port and rejoin the ship at another; the costs rising accordingly. The trips we took, bird watching at Honningsvåg, breakfast at Nordkapp (you get to see an excellent Stave Church before reboarding at Hammerfest), the midnight concert in the Artic cathedral at Tromsø were all worthwhile but we felt than others would be far too short to appreciate what you were seeing, and involving too much coach travel. Of course at most stops there is an opportunity to walk around by yourself, but be aware that all ports are working ports and not photogenic fishing villages. This means there are containers and warehouses, fish processing plants not trendy bars where old salts can tell you tales of the sea. Because the ship is stopping so often, it meanders between islands, there is little open sea except around Nordkapp where the possibility of big swells from the Barents Sea can make life uncomfortable for some. Overall we thought this trip was well worth the cost as it gives an opportunity to reach out of the way places, though not as active as we would have liked. This was our first cruise on this size ship, our only other experience was to Antarctica on an icebreaker with an emphasis on kayaking. Read Less
Sail Date August 2019
We chose this cruise because our friends were going. The itinerary was through the British Isles. I really liked Norway and many of the stops in Scotland were nice. Britain and Ireland were great as well. Could’ve used one or two less ... Read More
We chose this cruise because our friends were going. The itinerary was through the British Isles. I really liked Norway and many of the stops in Scotland were nice. Britain and Ireland were great as well. Could’ve used one or two less stops in Scotland as many were simply fishing villages on a little island. Would rather have stayed in one of the cities such as Edinburgh longer.Some of the included tours got to be a bit dull as all we did was ride around on a bus and things were pointed out to us. Would’ve liked to have covered less distance and done more walking. The service and the food was outstanding. The wait staff was very attentive and helpful. Could maybe have used a little more activity at night. The booking of excursions was somewhat annoying as each level of cabin got to book their excursions on different days so the day we were able to book our excursions was crazy and hard to get online. Would like to have had more options for tours. Perhaps a few more active ones. Overall I would definitely do another Viking tour. Read Less
Sail Date July 2019
Sailed on several Viking River Cruises and wanted to experience Viking Ocean. Great cruise, ship and staff. The port stops were great; however, I think Viking could have provided more quality in their included shore excursions. In ... Read More
Sailed on several Viking River Cruises and wanted to experience Viking Ocean. Great cruise, ship and staff. The port stops were great; however, I think Viking could have provided more quality in their included shore excursions. In addition, the same time frame for booking shore excursions should be given to all passengers and not be prioritized based on what you paid for your cabin. We found the restaurant and bar staff very superior when compared to a number of our previous cruises. We thought the food included adequate variety and was delicious. The ship had a great spa area, it was never too crowded. The complimentary wine and beer for lunch and dinner was very much appreciated. Very relaxing and enjoyable cruise. The one day at sea was relaxing and enjoyable. The newness of the ship provided for a very clean and enjoyable environment. Viking Ocean and River Cruises are wonderful. Read Less
Sail Date July 2019
We chose Viking Cruises because of its' reputation as being the best cruise line in the industry. The British Isles Explorer cruise allowed us to see ports we had not visited before in Norway, Scotland, Northern Ireland, Wales, ... Read More
We chose Viking Cruises because of its' reputation as being the best cruise line in the industry. The British Isles Explorer cruise allowed us to see ports we had not visited before in Norway, Scotland, Northern Ireland, Wales, Ireland and England. The included tours were excellent. In fact' we added 4 tours (total 18) to insure we saw all the things we wanted to see during our 14 day cruise. The ship was fastidious, the crew was efficient, friendly and accommodating. Food was very good and plentiful. Complimentary wine and beer with lunch and dinner a definite plus. Stocked minirefrigerator with free soft drinks and snacks unheard of. On board entertainment exceptional. Everything about the cruise was beyond our expectations. Even warm wash cloths handed to us when we returned from our tours. Talk about being pampered!! In our minds, Viking set the benchmark for excellence and we would be hard pressed to choose another cruise line in the future. What a wonderful time we had! Read Less
Sail Date July 2019
My husband, Ed, and I chose this cruise because of the excellent reviews that it has received. Every aspect of the cruise was great! The restaurants were delicious. I would recommend that the Chef's Table change their menu ... Read More
My husband, Ed, and I chose this cruise because of the excellent reviews that it has received. Every aspect of the cruise was great! The restaurants were delicious. I would recommend that the Chef's Table change their menu daily or have more options for people to choose from. The service was exemplary! In the World Café, there were a few female servers who could have smiled more often! I would also recommend to have more time in between the tours that require a tender such as in Edinburgh. The tour guides on the excursions were by and large excellent! The tours were very well done! It was particularly helpful to have the previews the day before! The Jupiter was a beautiful ship! We enjoyed all of our time on it. The entertainment on the ship was absolutely outstanding!!! We also really enjoyed the planetarium shows. Our cabin was terrify,c and the service of our cabin steward was exemplary! He was so considerate and thoughtful! This was truly a trip of a lifetime! Read Less
Sail Date July 2019
We chose this cruise, first, for the destination. We have always wanted to visit the British Isles. This cruise allowed us to get a taste of several countries, and multiple cities all in one vacation. We chose Viking because they offered ... Read More
We chose this cruise, first, for the destination. We have always wanted to visit the British Isles. This cruise allowed us to get a taste of several countries, and multiple cities all in one vacation. We chose Viking because they offered this trip, it also because the value of the cruise was well worth it. It is not the least expensive one out there, but we agree that it is of the best value. Some of the reasons to travel Viking are: no kids under 18, no casinos, no umbrella drinks, no upselling of products in the spa, no additional charges for excursions, no additional charges for specialty restaurants, no nickel and diming with pictures of you with the captain etc. This is an ADULT cruise for those who want to LEARN. Of course we also had a ton of fun, but this is not a party cruise. The ship itself was a floating palace. Beautiful, clean, simple Scandinavian decor, lovely colors mixed with creams, and the lighting was spectacular. Destination artwork and pictures decked the walls and seating areas. Food was amazing. Cleanest public restrooms I’ve ever seen! The entire ship was immaculate. They worked so hard at keeping things clean! Daily tea was served in the Wintergarden complete with loose leaf tea in pots, delicious scones and finger sandwiches. We took advantage of that as much as we could. Service was outstanding. We simply could not have asked for better. Anything we needed or wanted was ours. The destinations were incredible. Excursions were good. Most tour guides were very knowledgeable and helpful, with a few exceptions, but those guides didn’t work directly for Viking, and the ones we were disappointed in, we let Viking know. In addition, there were port talks given in advance to inform you about the port, and any last minute changes that were taking place. And the lectures by the resident historians were not only informative, but entertaining as well! Embarkation and Disembarkation went very smoothly. No troubles at all. I just can’t recommend Viking enough. You will NOT be disappointed! Read Less
Sail Date July 2019
This was an amazing cruise and was my 1st cruise experience. Loved the talks onboard the ship including having an astronaut to celebrate the 50th anniversary of Apollo 11. Service on the ship was excellent at all times. My wife's ... Read More
This was an amazing cruise and was my 1st cruise experience. Loved the talks onboard the ship including having an astronaut to celebrate the 50th anniversary of Apollo 11. Service on the ship was excellent at all times. My wife's main focus was on Liverpool and London as she is a Beatles fanatic. She loved the excursions we did. I'm not much of drinker but found that I really liked the variety of wines served during lunch and dinner. We missed our connecting flight to Bergen but Viking made sure we made it to the boat on time. Our luggage didn't arrive with us in Bergen but the Viking rep at the airport filed all the paperwork for us as we didn't have time. The followed up with daily reports on were our luggage was and did our laundry for the 3 days we didn't have our luggage. The gave us a shipboard credit for the luggage issue. We liked our cruise so much that we have booked a river cruise and another ocean cruise! Read Less
Sail Date July 2019
After 26 cruises this was our first on Viking; surely, not our last. I'll get over our one gripe first and move on to the positives. On the evening sail from Bergen, we visited the ship's apparel shop in search Viking's red ... Read More
After 26 cruises this was our first on Viking; surely, not our last. I'll get over our one gripe first and move on to the positives. On the evening sail from Bergen, we visited the ship's apparel shop in search Viking's red and white signature Dale of Norway sweater. My wife resisted buying other attractive sweaters in Bergen's shops with Viking's signature sweater in mind. The shop had no stock of size medium. The excuse was that they sold out on the last voyage. That is lame excuse since we just sailed from the cruise line's home port and the Dale of Norway production center. The salesman offered no recourse, eg. a special order that could be shipped home, and assumed a rather indignant, huffy attitude. The message. "Clients from the Bergen cruise origin aren't as worthy as those from the Greenwich start of the same cruise itinerary." That said, now to to the cruise. Despite scheduling 13 excursions in 11 ports over 13 days, we felt that this was one of our more relaxing cruises. The casual, unbustled on-board environment undoubtedly contributed to that feeling. We used Viking Air for flight arragements and arrived in Bergen around noon after a short connecting flight from Oslo. There were at least half a dozen Viking representatives at the airport to assist passengers and get us on the way to the ship. This exemplifies a typical pattern that we experienced on the whole cruise. Ample Viking staff are readily available where needed to assist customers. A seamless check-in at the port had us in our stateroom before the scheduled time. Our luggage had already been delivered, a first time experience on any cruise. The Atrium serves as the core public area from deck 1 to 3. Above The Viking Living Room on deck 1 with its nooks of lounge furniture, book collections and artwork, deck 2 has a perimeter balcony with lounge and table game areas and deck 3 features sitting areas along with exhibits of Norwegan traditional ceremonial dress; deck 2 has a nook with Viking cultural artifacts. My wife, a serious fiber spinner, delighted in the spinning artifacts. Stateroom corridors and public areas abound with artwork. Explanatory narratives are available through an on-board dedicated phone app. At the head of the grand staircase in The Atrium is a 2-deck electronic panel with changing images of Norwegan and Viking culture and the voyage's port areas. Beneath the staircase is a garden of multi-colored visual delights. At the deck 1 staricase base performance space features daily soothing classical performances on the Steinway by Olga, resident pianist, and the Viking classsical duo on violin and cello. Other performances included well chosen port-based ensembles providing local cultural programs and the ship's staff who shared diverse talents. Deck 7 offers other retreats at Mamsen's, where light fare is available, and in the Explorer's Lounge with its bow views and bar. A mezanine extension of the Explorer's Lounge on Deck 8 privised additional views and seating nooks. Midship on Deck 7 is The Wintergarden, a quiet retreat where most afternoons feature Afternoon Tea at 4:00 with the accompaniement of the ships classical artists. The pool area expands lounging and eating space, all or part of which can be covered by the retractable roof. Special buffets and entertainment are features. And for the always exposed to the elements, there is the infinity pool on the stern outside The World Cafe. And, back to deck 1 for Torshaven, a cozy club like venue for seminars and evening dancing from 9:00 to Midnight. The Star Theater's informal lounge atmosphere is a relaxing place for tour meet-up and for guest lecturer presentations. Sofa pillows with images of Norwegan performance and artistic celebraties on one side and the autograph on the other typify the Viking touch. Four lecturers on our voyage informed and entertained us. To celebrate the July 20, 1969, moon landing, retired USAF pilot and astronaut Karol Bobko shared experiences and related the technoogy of space exploration. He also gave presentations in the shipboard planetariumn on deck 8. Ship passengers celebrated the moon landing at 8:17pm on July 20th with pastries in the Atrium that included a chocolate replica of Apollo 11. William Thayer's lectures offered insight into the energy production technologies that are active in he North Sea. Other topics included the British pursuit and sinking of the Bismarck in WWII and the "Breaking if the Enigma Machine," a step in the development of today's digital computers. Dr.Michael Fuller combined archaeological artifacts with historical evidence in lectures about Viking and Northern European history. (Without historical documentation, archaelogy is speculation.) Particularly interesting was his presentation on the Hanseatic League. He met with passengers in nooks around the ship to pursue a variety of individual interests. Notable is Russell Lee, who synthasized complex topics from history and current events into connections that are often missed among the detail of events. He was literally up-to-date, including his visuals, with his Brexit presentation on the day that Boris Johnson became the UK's PM. Outstanding was Lee's presentation "Baa, Baa Black Sheep - How Wool Transformed Medieval Europe." He included his wife demonstating a centuries old spindle technique that persists today in spinning yarn. The only tidbit he omitted, according to my wife, was how the word "sabotage" became part of our vocabulary because of the industrialization of weaving. If you miss the lecture theater presentation, it's available 3 hours later on the ship's TV, not just an fuzzy video of the stage presentation, but with the presenter in a quarter panel and sharp graphics taking up the rest of the screen. Great Viking Jupiter production team! While on technology, kudos to the full-time internet service included in the cruise fare. Wi-fi access is throughout the ship, and there are desk top PCs located in a "nook" of The Living Room. Most passengers used their own devices. An on-board "trechie" can assist. Viking Jupiter's internet service is the fastest, most reliable that we have experienced on a cruise ship. Also, amenities include wine (red and white) and beer (light and dark). Menu beverages have a modest charge, eg., $7.50 (including gratuity) for a Manhattan. No charge for all the bottled water you want. And, no charge for the daily refrigerator set up of soft drings, snacks, and Toblerone chocolates. Spa facilities have no surcharge.. Unwind in a sauna, a cold tub, the Snow Room, a hot whirlpool or churning pool. An ample variety of standard fitness equipment is also available.Spa treatments are available at fees comparable to other cruise lines. While I was pleased with a massage, my wife was less so with her facial. She noted a harsh abrasive material used on the skin that she hasn't experienced before. And, after leaving the spa, she discovered unpleasant blotches of a greasy cream on her skin. And, let me not forget the included excellent self-serve laundry facilities on 4 of the 6 cabin decks (soap is included). So nice not to be nickeled and dimed. One can opt for individual paid launtry at reasonable rates. Repeat: So nice not to be nickeled and dimed. For us a genuine surprise was a bottle of sparkling wine and cake delivered to our stateroom. Viking graciously added to celebrating our 50 years of marriage. And, the on-board dining; overall - excellent. Several individual dishes were too salty (some chefs know only that "spice"). We didn't eat at Mamsens, noted for light fare, but enjoyed the no-surcharge specialty venues. First night out was The Chef's table featuring regional Nordic cuisine. International cuisines rotate avery few days. We chose the Nordic which was excellently prepared and plated for full enjoyment. We also enjoyed an evening in Manfredi's Italian Restaurant, where portions easily contribute to expected weight gain on a cruise. One can book as many meals in these restaurants as there is availability. The Restaurant is the main dinner venue with multiple sections that avoid the "heard feeling" on other cruise lines; one can actually enjoy conversation without straining. Overall excellent well plated dishes with reasonable portions served by attentive staff who remember us when we repeat at their tables. Thank you, Henry for your songs and attentive service. For a snack, on the pool deck, light fare is available, including what may be the best hamburger at sea. Vegans can also indulge. And, The World Cafe serves for a breakfast buffet as well as lunch and dinner. Customized omlets are worth the few minutes' wait. Sometimes staff were overwhelmed by passenger needs, but they were attentive and (with few exceptions) handle the demands well. Buffet food is among the best we have had. Do no pass on the ice cream and pastry selections. Seek out the daily pizza options that go well with a Viking beer at lunch. As related above, Viking clientele are learners. Each port includes one tour. Additional, paid tours are available. Most included tours are city drive throughs with a couple of stops. Our Dublin 3 hour city tour had an excellent guide. He related neighborhood histories along with those of major monuments. He summarized economic conditions in the city and country as well as the possible Brexit impacts. Included was a 45 minute stop at Jubilee Gardens. We were able to hop off the bus to explore Temple Bar on our own. On the Orkney Islands the included tour got out of the port of Kirkwall into the countryside, and included a too brief stop in the seaside village of Stromners. My bride found a shop with her favorite roving from the native North Ronaldsay sheep - a breed that cannot be exported elsewhere in the world because of its particular seaweed diet. Plenty of time was allowed for a stop at the neolithic Ring of Brodgar, a predecessor of Britian's more famous henge. Port Ulapool's included walking tour was perfect for getting a sense of a western Highlands Scottish seaside community, and included a pub stop with adult and bakery refreshments along with lively local music. We felt that the guide gave a reasonable overview of life in the community. Comments do not include all of out complimentary tours. Among the paid tours we enjoyed The Beatles Experience tour in Liverpool, except for the hot, stuffy museum at the end. Otherwise the ecellent guide and typically cramped bus seating are worth the effort for "Fab Four" fans. In Edinburgh the Rosslyn Chapel and Glenkinche Distillery tour were well done. One has to suffer an excessive crowd at the chapel. So, it takes effort to appreciate the complexity of the architectural gem. Do leave a few coins to support the chapel cat. The distillery tour with guide Willie was excellent; that's from a Kentucky resident bourbon enthusiast. Very disappointing for a train enthusiast was the Ffestiniog Railway and Lunch tour at the Holyhead port. We arrived at the train depot with barely enough time to board - no time for photos. Photo opps were "promised" at the terminus. By the time most of the photogs in our group got to the head of the train the engine was decoupled and on its way through the rail yard. Then, we had to rush to a bus to get to the next stop, lunch in a hotel in Betws-y-Coed with provided meal and time to wander the community that reminded me of Aspen, CO, without the opulence.We traveled through the Sodonia highlands, Wales slate producing region, distinct part of the UK. A positive with the Viking tours is that the limit seems to be around 25. So, one doesn't feel like part of ther herd. We took 7 included and 6 paid tours over the two weeks. So these comments offer only highlights. Preparing us for each port was a presentation by the cruise director and the shore excursion manager. Special kudos to Vicki, the cruise director. She was genuinely engaging and totally professional; and very unlike cruise directors on most prior non-Viking cruises, did not act like a clownish buffoon. I do fault the tour director, however, Javier, for a demonstrably lack of personal knowledge about some port tours. Debarkation, not a welcome 5:00am rise to be ready for our 6:15 group to end this Viking experience. In The Living Room we had fruit, breakfast pastry, and beverage options as we awaited our group call for airport transport. Friendly Viking staff were at every turn, literally as we left the ship. On the 90 minute bus ride to London-Heathrow Airport, a Viking representive gave us a guided narration through the London neighborhoods and assisted at our airport arrival. As my wife said, "This is one cruise that we return from without needing a vacation." Thanks Viking staff and Viking Jupiter crew. We'll be back! Lecturer quality is one reason for booking an Inside Passage Alaska cruise for 2020. It will be our fifth in the region. We look forward to the Viking difference. Finally, I have kept a spreadsheet for costs on prior 26 cruises and on this Viking cruise. For comparable 2 week cruises our Viking costs were only $300.00 more. I attribute this to the longer air distance to Norway. By comparison to US carriers, SAS to Norway and BA from London to the US provided FAR SUPERIOR comfort, food, service, and amenities in the same passenger class, Economy Comfort/Economy Plus or equivalent level. Read Less
Sail Date July 2019
The cruise exceeded our expectations in every way. • The ship and our room were gorgeous. Every aspect of the ship was lovely and we never felt like we were crowed. • The ports were well chosen.It was a wonderful way to see ... Read More
The cruise exceeded our expectations in every way. • The ship and our room were gorgeous. Every aspect of the ship was lovely and we never felt like we were crowed. • The ports were well chosen.It was a wonderful way to see lots of different ports some of them quite remote--Shetland Islands and Orkney. • There were many available excursions.There were excursions form every interest and plenty of information if you wished to do things on your own. The included excursions were always enjoyable. • The on-board food was very good, if not often exceptional. It was great to eat when/where you liked. Again, the dinning areas never felt crowded. Having wine and beer included at meals was a treat.. • The on-board washer and dryer were very helpful. Soap was included and we brought laundry sheets so we were all set. We will definitely look at Viking for our next cruise. Read Less
Sail Date July 2019
We were booked on this ship by our Fjord Tours’ “Norway in the Nutshell “ package. So we didn’t really have a choice on the ship or more importantly, the cabin types and size. We were a family of 4 and we got 2 non-adjacent ... Read More
We were booked on this ship by our Fjord Tours’ “Norway in the Nutshell “ package. So we didn’t really have a choice on the ship or more importantly, the cabin types and size. We were a family of 4 and we got 2 non-adjacent cabins. So our children’s cabin are away from ours. How the hell does that happen? To make it worse, the cabins were disgusting. They were so small, I think I have seen prison cells on TV that are bigger and nicer. The A/C was non-functional, so it was so hot inside. The beds were tiny and separate. And the window was rather small, so you can forget about enjoying the fjords or whatever. Also, get ready to be transported to 1990s, where you have to pay for WiFi. After all the marketing from Hurtigruten that this is the best cruise trip in the world, they make you pay for WiFi. This is year 2019 - who the hell pays for WiFi. Even the lady at the reception agreed that this was such a ridiculous fee to charge. Breakfast service are also unfortunately borderline inedible. They didn’t have omelette station or made to order service, so we tried the scrambled eggs and they were weird tasting and had a very dark yellow color to it. Everything else was just average. Lastly, we thought the service from a few staff members were very questionable. They were a bit rude and condescending to us. Especially the 2 older white ladies who seemed to treat other white people much differently than us non-whites. Read Less
Sail Date July 2019
Service in restaurant: Could be poor. Twice I sat down by a window. The table was empty. I cleared the crumbs as there was no one around. Great views of the scenery and that is why I came on the cruise. I got told off b two ... Read More
Service in restaurant: Could be poor. Twice I sat down by a window. The table was empty. I cleared the crumbs as there was no one around. Great views of the scenery and that is why I came on the cruise. I got told off b two waiters that the table was not accessible because had not been cleared. This was not service to me. Cooked food did not look appetizing to me, not hot. I enjoyed the buffet. We went on the Birdsafari - brilliant, please promote. Provides work for outlying villages. However we were expected to have lunch at 10.30am!! Could we not have made (even if it was self service) a picnic for the boat? Unable to get coffee at self service until 10.am Jacuzzi - only one was available and working. I really enjoyed the experience. Water could be too hot, had to sit on the side to cool!! At times there were over five people in, therefore all rather cramped. Please mend the other Jacuzzi. Shower by jacuzzi also not working The expedition team very good and also the reception area. At Finnsnes I was able to attend a concert, piano played by Anna, aged 15. We only had 30 minutes, could not at this stop have 45 minutes. I like to encourage children playing instruments and also enjoyed talking to her. FINALLY: a sorry ending. Our flight to Gatwick was cancelled booked by you, no space on flights to Gatwick for three days. That night no hotel rooms available so had to sleep on the airport floor!! Outcome: Standby the next day - failed. We flew Thursday pm to Stockholm and yesterday (Friday) flew Stockholm-Gatwick. 36 hours late! However - I have enjoyed the holiday Read Less
Sail Date July 2019

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