Difficult weather conditions were compounded by Nautica Purser staff struggling to efficiently deal with immigration requirements and made for a chaotic cruise. It is as if Oceania did not cruise to these ports (in China, Korea and Japan) several times each year! Many hours were required to process all passengers before they could disembark. Plus the fact that if you have not bought an Oceania ...
We did the Beijing to Hong Kong cruise. Absolute chaos at the start when our ship could not dock in Tianjin and some 600 passengers had arrived at the port. There was no one from the shipping company or the port authority who could tell us what was going on. Had we been able to have some communication explaining that fog had delayed the docking of the vessel and we would board the following ...
We are new to Oceania and had booked what we considered to be a great N. Asia port programme. In the end so much of it just didn't happen.
I guess they tried hard to overcome the problems that beset this cruise but the first requirement in crisis management should always be talk to and listen to your customers.
For a large part of this cruise that just didn't seem to happen!
We arrived at ...