Christmas on the Rhine - that’ll be special and nice I thought.
What a crushing disappointment that turned out to be, onboard Viking Sigrun.
Chose Viking off the back of good online reviews and those of friends who had travelled with them, and expectations were high. Before even starting the trip Viking delivered disappointment .
This trip was booked in the previous March and in June ...
Enjoyed Basel Switzerland and pre cruise visit to Lucerne. Do to melting ice, our cruise was rushed trying to get boat thru all the locks before they were closed. While we did visit all the ports, Strasbourg was cut short. We were able to visit Port early morning but had to depart at 11 which was before Christmas Market opened. In Mannheim, we were able to visit early morning and departed ...
The experience was horrible from day 1. Arrived day early and stayed in hotel. Departed next morning for the dock, no ship. Went to 2d dock, no ship. At 3rd, there was a Viking ship (not ours) who advised us that we had to go to another hotel to be bussed to our second port. So, missed time in Basel. No text, no email, no communication. Balance of trip was just as bad. Poor communication by ...
Beware this is a 7 day cruise that they sell as a 12 day with days on the front and back end at hotels .Our cabin was Amundsen suite.There are 2 of them and they are twice the cost of the regular rooms . The issue is that at the front and back end of the cruise they give the suite purchasers the same room as the customer who purchased the cheapest room on the ship . When asked about it the ...
Thank you for providing us with a detailed account of your recent voyage, Erif321. Your feedback is highly valued as it helps us gain insights into how we can enhance our services to deliver...
Some friends invited us to join them on this cruise. We had considered a river cruise for many years and decided to join our friends and try this Viking cruise. The itinerary seemed interesting, and we had heard good reviews from others about their experiences with Viking. We hoped this cruise would give us a good idea of what a river cruise is like and what to expect, as well as an opportunity ...
Thank you, Two-time Cruiser, for sharing your experience with us. While sometimes adjustments are necessary to preserve the integrity of your voyage, we're sorry to learn our response to the...
My partner and I are recently engaged and were looking for a romantic spot to get married. We chose the Viking River Cruise so we could explore foreign countries with the intention of returning with our friends on another cruise to get married. We selected the Njord to explore the Rhine. We were very satisfied with the choice of excursions, our cabin, front desk service and dining.
However, ...
We appreciate you taking the time to detail your recent voyage, DBurtcruiser, as such feedback allows us to better understand how to deliver the five-star experience for which we strive. Your...
This was supposed to be a special trip for us. My mother died this year and it was something that she wanted to do. The cruise director was rude and short when ever you asked a question. Tour guide belittle us when we asked a question We had to walk along way in total darkness to reach the evening Christmas market.
Food was terrible at lunch and breakfast. It was good at dinner. ...
Thank you ,Tclarknj 27, for taking the time to share your experience with us. We appreciate your kind words for our housekeeping staff, however, we're sorry to hear about your disappointment...
We booked this cruise specifically for the Christmas Markets. It started inauspiciously with a notice shortly before sailing that our ship had been changed from the Hlin to the Kara - didn't seem like a big deal since they are identical sister ships - little did we know. We booked Viking Air for the cruise and our arrival in Amsterdam was perfect with representatives to meet us outside baggage ...
We appreciate you sharing your experience, jayintx. Thank you for the kind words about our staff and crew, it is truly a testament to their hard work! Although we regret to hear of your...
We booked this cruise in 2019 and finally got to go in April 2022. Our trip started well with a negative Covid test before embarkation. "Viking Mimir" was beautiful, comfortable and overall accommodating. Our cabin and staff were perfect from day 1. The public areas were immaculate and the facilities first class. The restaurant and food was all wonderful as was the chef and his staff.
We were ...
Thank you for taking the time to detail your experience, Mogman14. We are sorry to learn of the circumstances you describe as this is not the experience we want for our guests. We would be...
Five days in advance, we checked with Viking because we heard that water levels were low, and we were told that "Everything is fine." That was totally untrue; the ship had been docked in one place for the previous two weeks! We had to be transported by bus, and spent 13 hours on buses in the final two days alone. Did not see everything that was featured. Viking did not offer alternatives that ...
Thank you, 6maroon6, for taking the time to share your recent Viking experience with the cruising community. We recognize that you are one of the many affected by the itinerary changes...