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3 Uniworld Basel Cruise Reviews

Our travel agent recommended this cruise line over others. We had had a wonderful experience with Tauck’s musical cruise on the Danube but she said there’s no comparison in terms of Uniworld being a better experience. My first ... Read More
Our travel agent recommended this cruise line over others. We had had a wonderful experience with Tauck’s musical cruise on the Danube but she said there’s no comparison in terms of Uniworld being a better experience. My first reaction upon entering the boat’s lobby is that it looked cluttered. There is a large blue chandelier that overpowers the small area. Downstairs in the reception area there is a table with blue and white vases and green apples that provided a pleasing vignette. The stairs themselves are rather steep and curved, which to me seemed like a recipe for a fall if not being very careful. About a month prior to departure we were offered an upgrade to a suite, which we were glad we took, since it offered much more space than the French balcony. That classification offers butler service, but we rarely took advantage except for laundry, which always came back later in the day and was beautifully done. The “balcony” is actually an inset into part of the room with two small chairs and a table plus a window that will open half way. It was nicely appointed including a live orchid. There was limited opportunity to use the balcony, as most of the time the boat moved at night and when docked, we were either up against another boat, a concrete wall, or similar uninteresting view. The room decor seemed a bit heavy but the bed was very comfortable and we like the size of the bathroom and the storage under the two sinks, plus towel and floor warmers. The shower often backed up into the main floor area. One major disadvantage to that particular cabin (402) is that it can be noisy with lots of footsteps outside and overhead, evening during the night. It is near the main gathering area, which added to the noise, plus the neighboring room played their TV hanging on the wall adjacent to our bed loudly playing past midnight. I mentioned something to the hotel director, suggesting that our neighbors play the TV by their bed instead. That worked one night only... . One of our major complaints about this ship is that the gathering areas were very noisy...We traveled with another couple and could barely hear each other while dining. Upon request, they reserved a table in the back of the room, which helped. Even with the room partially filled, the sound level was very high and one could clearly hear conversations from two or three tables away. It did seem as if the there was fairly steady drinking among this crowd, which may have added to the decibels. Another serious issue was our experience at dinner. First, the waiters were understaffed, meaning that there was a sense of frantic about them (tho they were very pleasant and tried to be accommodating.) Often they tried to serve us the wrong order and usually it took well over 30’ to have our dinner plates removed. The food itself was sub par. There was only one night that I thought the entree was edible. Every other night I couldn’t eat it. When asked why my plate was full when they removed it, I told them and they responded “I’ll let the chef know”. All four of us on the cruise felt that the quality of food at dinner time tended to be dry as if sitting for too long before being served...and often without much taste. The breakfast was very nice and lunch was okay, tho repetitive. The offered cheeses, many of which were not of high quality...almost stale in some cases..and the fruit was usually unripe. We have been on several tours and sea cruises (Tauck, Lindblad, Crystal, Celebrity) and in all cases their food quality and service were superior to this. The cruise director was upbeat and accommodating. That said, we thought the guided tours were rather bland and generic. We suggested to him it might be nice to include more information about the architecture and art/music in the particular areas and he said this “market” wasn’t interested in this. I want to reiterate that the crew were all very pleasant and worked hard. It seems that perhaps the corporate section of Uniworld needs to consider addressing some of these concerns, as I see that many other reviewers with similar comments. Read Less
Sail Date September 2019
This was our first cruise and we were celebrating a special occasion. Everything was great - cabin layout quite adequate with lovely big comfy bed, lovely en suite with great shower, all sparkling clean. Food was fantastic, loads of ... Read More
This was our first cruise and we were celebrating a special occasion. Everything was great - cabin layout quite adequate with lovely big comfy bed, lovely en suite with great shower, all sparkling clean. Food was fantastic, loads of choice for breakfast and lunch, more formal meal in the evening but still with three or four choices on the four course menu. Masses of choice in drinks including malt whiskies, all staff were friendly and professional. Trips varied but generally good and there was usually a choice. So what was the problem?? I have to firstly state that I am a poor sleeper. So, we had paid for a 'deluxe' cabin, which meant we had a good sized, non opening window and were located at the front on the second level. All cabins are the same size and layout, you pay for the window, ours was fine from that point of view. What was definitely not fine was the hellish noise we experienced from the engines at the front, located maybe six feet from our door, which was the second last in the corridor. The last door between us and the engine room was the bottle store. 100+ passengers on an all inclusive cruise get through a lot of bottles so the staff were constantly in and out during the day and in the evening, clattering and clanking as they restocked. But worst by far was the engine noise. Apparently the engines at the front are the ones which deal with sideways positioning and are therefore heavily engaged when passing through locks. There are a great many locks between Basel and Amsterdam, and we sailed through the vast majority of them overnight, mainly on nights 1 & 2. This meant that I barely slept during either of these nights doe to the roaring of the engine. We spoke to passengers who were in the cheaper cabins one level down but who heard nothing. We were very unfortunate in the location of our room. And to add insult to injury a couple of nights later we had dancing in the lounge from 9.30pm. Guess what, the lounge turned out to be directly above our heads. We ended up going ashore and walking along the towpath for an hour or so in the pitch dark, thankfully when we returned after 11.00 the band was finishing. Lots of apologies and a bottle of fizzy wine the next day from the hotel manager on board. So apart from the noise the cruise was 5*. Unfortunately if you can't sleep at night you can't enjoy the days. I have since been in touch with customer services who tell me that noise is not unexpected. Well it was completely unexpected for me and served to seriously detract from our holiday. Should you have a problem I cannot recommend Uniworld customer services. So yes, go on the trip but only if you can be absolutely certain you will not end up in CABIN 202! Read Less
Sail Date August 2019
My husband and I are avid ocean cruisers but we wanted to try something different and booked the Royal Suite on the S.S. Antoinette. The ship was gorgeous and the staff were all outstanding in their efforts to please all onboard. The ... Read More
My husband and I are avid ocean cruisers but we wanted to try something different and booked the Royal Suite on the S.S. Antoinette. The ship was gorgeous and the staff were all outstanding in their efforts to please all onboard. The problem that I had with the cruise was the fact that the little things like a real bar of soap in the bathroom and hair conditioner were not stocked or offered. As well, one night we received one tin of mints on a pillow, not two. It's the small details that appear "cost cutting" when a person is spending A LOT of money to be on the ship that really turned us off. The meals were very good but not what I was expecting. We were hoping to get some foie gras or maybe escargot but we were offered beef and, one night, lamb. Again, for the price we paid, the food did not meet our expectations. I expected to see local entertainers come aboard but the only evening entertainment was a female and male singing duo who played a lot of 70's tunes. Again, not bad entertainment but I wasn't expecting the same thing every evening. I really wanted to like this cruise but left the ship feeling a bit like I had been "fleeced" out of a lot of money. I could have taken a less expensive cruise with a competitor and had the same experience. Read Less
Sail Date September 2015
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