Scenic River Basel Cruise Reviews

Pre-Cruise: We were among the group of Scenic passengers impacted by the ransomware attack on Scenic’s website in February 2022. Based on positive reviews on CruiseCritic, we took the leap of faith and made our final payment in March. The hack put the Scenic website offline for about 6 weeks, and holds to reach an agent by phone took hours. We ended up calling Scenic two weeks before departure ...

My husband and I had been planning this particular cruise for almost 2 years. We have been with Scenic prior to this adventure but have never had to do a ship swap. Due to the water levels on our route from Basel to Amsterdam we were required to transfer to the Scenic Ruby. The entire adventure was handled very well by everyone and there was a little disruption as possible to disturb the usual ...

We chose this cruise because we had sailed on Scenic before and had a memorable experience. This particular cruise was a adventure. We were warned prior to the cruise that there was low water levels on the Danube and we might have to do a transfer which was fine. On September 22 we were given notice that the ship would not procede past Regensburg and there was a option for passengers to return ...

Heard good reviews plus family/friends already booked. The staff was terrific. From Beate-cruise organizer to wait staff of GEORGE, JANKO, BRANISLOV and MARISIO. To Maria room attendee. They were all courteous, friendly, attentive and just plain NICE people. Always served us with patience and a smile. They were the best part of our trip. The crew was also terrific in the smoothness of our ...

My friend suggested this cruise and it sounded wonderful. Overall it was! The dining staff really made the cruise worthwhile. They were friendly, extremely professional and hardworking. They really took the time to make sure you felt looked after. The Chef was excellent and important because I have a food allergy. The food was plentiful and there was a great variety. I felt the off ship tours were ...

We just returned from a one week cruise on the Scenic Opal. Overall, we had a wonderful time, with a few disappointments. We were told that they would only pick us up at the Zurich Airport, so we stayed there overnight and arrived at the designated meeting spot at 11:45 as directed only to be told that we would not depart for Basel until 2:00. When we arrived at the ship, the welcome lunch was ...

Firstly, the Romantic Rhine Mosel cruise is about the scenery, and we were not disappointed. The Scenic Opal is a well appointed ship, with staff that are attentive to any request. My wife's gluten free requirements, such as bread service and varied pasta alternatives was efficient and was varied with all meals. Occasionally, her bread service was already at the table when we arrived. ...

We had never been on a river cruise and chose Scenic after much research. The first couple of days were not so interesting but Heidlberg, Koblenz, Cologne and Amsterdam were all very lovely. Our cabin was small but very well designed and we had all we needed and more. The food and beverage service was excellent and all gratuities were included. The shore excursions were well organized and ...

We have been in several ocean cruises, but had heard good reports of river cruising and because we were celebrating special birthdays, thought we would try a cruise down the Rhine. We were met at Zurich Airport and bussed to Basel to board the boat. Both embarkation and disembarkation were very good. Our luggage was taken care of by the crew. Our cabin was on the lower deck, the same as the ...

It's hard to write a single review, because there are so many different aspects of the cruise. So here is my long review, broken into topics. THE COMPANY The worst part of the cruise was the lack of information and attention to detail on the part of Scenic. I should have suspected there would be a problem when they canceled our original itinerary (the Danube, departing from Budapest) without ...