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2 Helpful Votes
Sail Date: June 2016
This was our first river cruise after numerous ocean cruises. I was very pleased with our choice of itinerary (Rhine Highlights) and with Scenic Cruises. The Opal is a lovely ship, and I would highly recommend it. Our cruise was during ... Read More
This was our first river cruise after numerous ocean cruises. I was very pleased with our choice of itinerary (Rhine Highlights) and with Scenic Cruises. The Opal is a lovely ship, and I would highly recommend it. Our cruise was during a very high (as in flood stage) waters on the Rhine and Scenic emailed us two days before the cruise telling us of a change in embarkation port and the various options available for a complimentary transfer. It was a long day but we arrived at the ship just fine. River cruises have their own set of challenges with water levels that ocean cruises do not. You have to be flexible and "go with the flow" and hope your line reacts favorably, which the Scenic captain did! We enjoyed the ship very much, the public areas are very well designed and very functional. The upstairs outside deck was lovely but other than the walking area and the lovely large hot tub it could not be used all that much due to less than desirable weather. Our cabin was a standard cabin with a window, we decided not to spend the extra $$ on a balcony and had no second thoughts. The room was small, but adequate storage, a wonderfully comfortable bed, nice bathroom and great interactive TV. The staff on the ship all were exceptional and very helpful. Food is subjective, we absolutely loved the breakfast and lunch buffets. A great variety of foods, nicely presented and very tasty. You can also order off a menu, which we did not do as the items on the buffet were so good. Dinner features several choices of daily features plus an "always available" selection of entrees and salads. Some of the daily items were unusual but most were quite good. All alcoholic beverages are included at Scenic, and we enjoyed some great drinks during the day and with meals! We also loved the tours. The variety was good, the tour guides were excellent and they used very comfortable motorcoaches. The two special evening events, one a private opera concert at a castle and another atop a mountain overlooking Koblenz with a German band, beer and pretzels were very memorable events. Transfers provided by Scenic were also handled flawlessly. Evening entertainment featured some local performers and one night was a fun disco night with the crew and captain. We also very much enjoyed interacting with the other guests who were from a variety of countries in the world, all of whom seemed to be enjoying themselves as much as we did. In summary, I would not hesitate to book another river cruise and would definitely use Scenic again! Read Less
8 Helpful Votes
Sail Date: April 2016
After seeing this cruise promoted on Getaway TV program we liked the route. Also we thought we were going to be getting food at a level we are used to on Seabourn and Silversea cruises. Unfortunately the food was the major let down. ... Read More
After seeing this cruise promoted on Getaway TV program we liked the route. Also we thought we were going to be getting food at a level we are used to on Seabourn and Silversea cruises. Unfortunately the food was the major let down. warm to cool for whole cruise even though many people complained. Answer was to get the plates hot. Also first nights buffet was worse than you can get in ordinary pubs in Melbourne. Food was all the same taste, slow cooked meat, very insipid. People that had cruised late last year on the sister ship to this were the first to complain as they said it was well below what they had had before.It was only the second cruise the boat had ever done with a new crew and only a week to get it sorted. Staff were nice and tried hard but lack of English did not help. How you translate White Russian cocktail into glass of Champagne on two nights running i don't know. Also if you ordered any variation to the menu i.e. leave something off plate that seemed almost impossible to comprehend. Also the layout of tables in the dinning room was ridiculous. So cramped waiters could not get past without bashing the back of your chair all the time. And in the case of the buffets you got bashed from everyone keeping getting up to get food. This is terrible especially as these cruises are aimed at the aged and on that basis lots of people with reduced mobility. Also the seating in the lounge was much the same, interior designer gone mad. One poor lady did fall on her face trying to manoeuvre through a maze of chairs and tables of all different types. On board entertainer was like a wet fish. Should have just played muisac through the speakers, would have been just as good. Sound system was awful and he obviously had no clue how to work it. Crew entertainment and crew disco night was best fun. They seemed to be able to get the sound right. Also there were quite a few people on board who had had cruise dates cancelled due to late delivery of boat and so were already a bit angry with Scenics response to all their replanning. Think this is possibly a case of a company expanding too fast and not able to keep a handle on their quality. Only river cruise we had ever done was with Avalon and the food quality was far higher than Scenic provided. Cant say i could recommend scenic and won't bother to pay this sort of money again. Read Less
2 Helpful Votes
Sail Date: June 2015
Can not fault anything on this cruise and the staff were fantastic. Lovely to be on holiday and understand everyone as the main tourists are Australian, Kiwis, American, Canadian and British. The average age is about 65-70 but this did not ... Read More
Can not fault anything on this cruise and the staff were fantastic. Lovely to be on holiday and understand everyone as the main tourists are Australian, Kiwis, American, Canadian and British. The average age is about 65-70 but this did not bother us as everyone so friendly and we were by far the youngest. We had a balcony suite which was sufficient - all toiletries included and everything in your mini bar - plus refilled every day. The ship was only three weeks old and has a well thought out layout. There is even a little dipping pool on the top deck which was 40oc when I got in but very pleasant. A lot of the other scenic boats do not have one. The dress code - quite casual. Nobody got really dressed up for dinner. Food - good selection but they will also make whatever you want. Drink - all free-husband made full use of it!!! On board there are electric bikes - these are put on shore when docked for you to use-great fun and worth a shot-free to use. Our scenic rep Gary who stays on board was full of fun and information - he organises all your trips, entertainment, deals with any problems etc. There was only one hick-up he had to deal with-in each cabin there are two commentary electric guides for your tour information-these kept loosing signal but when we left the ship they were getting all check out and reprogrammed. Would definitely recommend:) Read Less
2 Helpful Votes
Sail Date: May 2015
We cruised on the brand new Opal on her third cruise. We selected Scenic because their Rhine/Mosel cruise is 14 nights and includes several ports other lines do not. Another reason was everything is included -- all tips, drinks, shore ... Read More
We cruised on the brand new Opal on her third cruise. We selected Scenic because their Rhine/Mosel cruise is 14 nights and includes several ports other lines do not. Another reason was everything is included -- all tips, drinks, shore excursions with multiple excursion choices offered in each port. The ship is gorgeous and incredibly "high tech." Most of the shore excursions were outstanding including ones to Zollverein coal mines, the Delta Water Works, the Arnheim Airborne Museum, and shopping with the chef. Scenic included several special events -- a cocktail reception and concert in the beautiful Rastatt Palace, cocktails at the Ehrenbretstein Fortress in Koblenz, and dinner at a choice of local restaurants near Veere. These were outstanding. The service from our butler and cabin attendant was super. The service in the lounge and dinning room, not so great. Food was a disappointment. Breakfast and lunch were buffets. The breakfast was the same every morning. We learned half way through the cruise you could ask the waiter what the breakfast special was (one example French toast). Problem was getting the attention of a waiter. While lunch on other lines were buffets, I do remember alternative cooked to order options. The only really great lunch was the "asparagus" lunch. Dinners in the dining room were boring. A choice of two appetizers, two soups, three mains, and two desserts. The meat always seemed to be overcooked roast, pot roast types, or stews. Definitely not high end food! Service was uneven. Portobello, the fine dining restaurant by reservation had excellent, innovative Italian food with good service. The ship also offered light breakfasts -- rolls and fruit and lunch--premade sandwiches, pastries, and pizza in the River Café section of the lounge. These were good. Fortunately the ship spent lots of time in the ports, so we often chose to eat at restaurants on shore. The uneven service might have been because this was only the third cruise. Included alcoholic beverages and wines were good. The ship made an effort with entertainment -- often bringing onboard local groups. Would I travel with Scenic cruises again? Absolutely. All my expectations were met except for the food and service in the dining room. I would just expect a four star experience with three star food. Read Less
Scenic Opal Ratings
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