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13 Basel Scenic Jasper Cruise Reviews

We chose this cruise line because rated as a "luxury all inclusive" line. Just prior to leaving, we read on Cruise Critic that our ship (the Jasper) was not in position for our cruise. We then called Scenic who confirmed that ... Read More
We chose this cruise line because rated as a "luxury all inclusive" line. Just prior to leaving, we read on Cruise Critic that our ship (the Jasper) was not in position for our cruise. We then called Scenic who confirmed that indeed we would not be on the Jasper (built 2015/2016) but rather on the Crystal (built 2012). We were on this ship for only two nights before we were told we would have to repack to transfer to the Ruby (built 2009). The staff on the Crystal must have known we were only going to be with them for 2 days because they seemed disinterested. The cabins on both these ships were smaller than what we paid for on the newer Jasper. There was also no pool on either ship unlike the Jasper. We have been on 23 ocean cruises with numerous cruise lines and have always found the food satisfactory; this is the FIRST time we have been disappointed with the quality and variety of the food! However, the service on the Ruby exceeded what we experienced on most of our ocean cruises. We understand that low water levels can't be controlled, and we were happy that we didn't get bused from town to town, at no time did anyone from Scenic offer a rebate given we had paid a higher price for booking on the Jasper. Given our experience mentioned above as well as some other minor issues, we will not book another river cruise. Read Less
Sail Date October 2018
An acquaintance recommended Scenic to me. We chose the Danube cruise with the Prague extension. Our first problem was arriving at Frankfurt airport: there was a holiday in Germany and as a result three long delays to get to our gate, so we ... Read More
An acquaintance recommended Scenic to me. We chose the Danube cruise with the Prague extension. Our first problem was arriving at Frankfurt airport: there was a holiday in Germany and as a result three long delays to get to our gate, so we missed our flight. Then Prague was unseasonably cold and many of us were not dressed for it. We had many upsides in Prague. The breakfast buffet was really excellent at the Marriot and the tour guide gave us insight into Czech culture given the Hapsburgs, Hitler, and Soviet invasion and domination. Due to low water levels, we were bussed from Prague to Passau, rather than to Regensburg and at the end of the cruise, we had to be bussed to Budapest, instead of cruising. We covered less than 30% of the river than planned! Scenic are compensating many of the passengers with a small refund. The itinerary changed very little from the plan: we had less time in Budapest, a stunning city, and we had the added option of exploring Passau, a very beautiful town. Regensburg was also very interesting. I was disappointed by the tours of Melk Abbey, Saltzburg and Vienna. The concert at Vienna was excellent. Mostly we cruised during the night but we did see the Wachau Valley which is truly beautiful. The breakfast and lunch buffets were excellent, while a la carte dinners were a bit mixed. When we eat at other locations it was also mixed. On the whole, I think Scenic staff did the best they could to entertain us and provide a 5 star experience. The meals on the boat and otherwise need some tweaking, and they now seem to be warning customers about low water levels in advance. Read Less
Sail Date October 2018
The water levels are low in Europe and itinerary disruptions are not the fault of Scenic, however what was controllable by Scenic was not well done for the most part. To Scenic's credit, tour director Richard worked his heart out to ... Read More
The water levels are low in Europe and itinerary disruptions are not the fault of Scenic, however what was controllable by Scenic was not well done for the most part. To Scenic's credit, tour director Richard worked his heart out to try and make the trip enjoyable for all and they are lucky to have him. The cabin was as advertised, small but comfortable. For anyone sailing in fall, skip these ships with the glassed in porch. You lose room and seldom open the windows, especially with all the flies in Passau! Dining was dreadful with food that was poorly prepared or of such small quantity that it became a subject of conversation amongst passengers. Even the specialty restaurant was not as good as the dining room on an Oceania ship. The dining room service was dodgy at best. Getting a second cup of coffee in the morning was near impossible and at supper the service looked like a fire drill with staff running here and there. Put this down to lack of staff. The excursions from day 3 to day 7 were as advertised. The endless bus trips the rest of the days did not make for great outings. e.g. Two hours in Regensburg instead of a day. To sum up, Scenic has very nice brochures but is very poor at delivering on the promise. Read Less
Sail Date October 2018
Chose this cruise as I wanted to cruise on the Danube from Nuremburg to Budapest. When we got picked up at Munich aiprort we were told that due to low water we would be bused to Passau so missed a large part of the cruise down the Danube. ... Read More
Chose this cruise as I wanted to cruise on the Danube from Nuremburg to Budapest. When we got picked up at Munich aiprort we were told that due to low water we would be bused to Passau so missed a large part of the cruise down the Danube. Then the ship only cruised for half a day during daylight hours. I thought there would be a lot more cruising during the day not at night and the tour descriptor did not make it clear that 90% of the cruising would take place in darkness. Once we got to Vienna again we were told the water was low so we would have to be bussed to Budapest which meant we had to retire early at night to pack our luggage to be taken off the boat at 0800hrs and board the buses at 0830hrs for a three and a half hour drive to Budapest. At Budapest we were taken on a rushed bus tour of Budapest and then taken to a hotel. Our luggage arrived later and again we were rushed to go onto a boat on the Danube for an evening meal. The boat was poor as was the meal. To say we were disappointed from start to finish with this cruise is an understatement. I am sure Scenic would have known about the low water levels on the Danube, the water just does not drop overnight. Scenic should have cancelled this sailing or we should have been made aware that changes would take place before we left the UK with the option to arrange other dates. Very poor Scenic, you put money before your customers. Read Less
Sail Date October 2018
Cruise had a great crew especially the Cruise Director, Richard Grey. Hotels in Prague and Budapest were good and well positioned in their cities. Food and service were good. Our guide in Prague was especially good. The Tailor Made devices ... Read More
Cruise had a great crew especially the Cruise Director, Richard Grey. Hotels in Prague and Budapest were good and well positioned in their cities. Food and service were good. Our guide in Prague was especially good. The Tailor Made devices are a good idea but don't work consistently. Scenic and all other cruise companies were impacted by low water levels on the Danube and although we were assured by customer service prior to our departure that the worst outcome would be a ship swap and that we would not be spending a lot of time on buses, we did in fact spend most of our week on buses. As it turned out, the only times we spent on this river were from Passau to Melk and from Melk to Vienna. We understand this was out of Scenic's control due to water levels. However, we missed our excursion to Nuremberg as we would have been on a bus for 8 hours to get there and back. It was two hours each way to Regensberg and we never did get to cruise the river from Vienna to Budapest and had to be bused there as well. We also missed out on a tour of the village outside Budapest. Again, we understand this was caused by low river water levels. However Scenic's River Cruise Guarantee in the form of compensation was totally inadequate. In the end, we received compensation for less than 10% of the value of our cruise. We paid luxury cruise prices for a river cruise that turned out to be more of a bus tour and we certainly did not receive 90%+ value for money. When i returned from our trip, i contacted customer service to register a complaint and was told that someone would respond that day. No one called. I was told to send an email to their customer service department and got an automated response that they would get back to me in two business days. I had to call them on the 4th day to get some action. In their River Cruise Guarantee, their Terms and Conditions state that they will not pay for claims arising directly or indirectly from: Consequential loss of any kind including loss of enjoyment.Their financial response to our loss of enjoyment is an insult to their customers. Their assumption that there is equivalency between a river cruise and a series of bus trips shows a complete lack of concern for a travelers enjoyment. If you are considering Scenic for your next cruise, be aware that if the trip goes off the rails even if it is not their fault such as river levels, they are not concerned about your loss of enjoyment as evidenced in the compensation that was offered. we have had a good experience with Avalon and we will go back to them on our next cruise. For anyone looking at this review, i would check out Avalon for your river cruise. Read Less
Sail Date October 2018
I believed that we were booking a 5 star cruise, we ended up on the worst experience in25 plus ocean cruises. Communication from Scenic was non existent. The day that we were flying to Budapest I called the Scenic office in Vancouver ... Read More
I believed that we were booking a 5 star cruise, we ended up on the worst experience in25 plus ocean cruises. Communication from Scenic was non existent. The day that we were flying to Budapest I called the Scenic office in Vancouver and the rep. Promised to call me when he got into the office. Well, he never called me, but I did receive a call from Nat. Geo. Who told me that we would be transferred from the airport in Budapest to a meeting room at the Marriott hotel where we would await others before we would be bussed to Vienna, a three hour bus ride after an overnight flight from North America. He told me that we would be on the Scenic Amber, which I knew was impossible as she was in Amsterdam, not Budapest. After that the cruise was downhill all the way. No daylight in the stateroom as we were moored to other ships in Vienna. The food was the worst I have experienced, poor choices, very poor quality. The farewell dinner was spaghetti with tomato sauce. I couldn’t believe it! We experienced only 3 hours of daylight sailing. The excursions were not what we were advised when we booked. The Butler was a joke as he was a butler/ waiter/ sailor. The Captain never showed for the Captains welcome cocktail party or the Captains farewell party, yet we did get to see him very often outside the wheelhouse on the sun deck having a smoke. This felt like a Mickey Mouse outfit, my apologies to the mouse, but it felt like we were sailing with a company that was in financial trouble. Read Less
Sail Date October 2018
My wife and I booked an 11-day Scenic Gems of the Danube cruise as a 20th anniversary present to ourselves. It was recommended by my travel agent. This was also a trip that was on our bucket list. Just a few days before leaving for our ... Read More
My wife and I booked an 11-day Scenic Gems of the Danube cruise as a 20th anniversary present to ourselves. It was recommended by my travel agent. This was also a trip that was on our bucket list. Just a few days before leaving for our trip, I was advised by my travel agent that the rivers in Europe were experiencing low water levels due to the hot, dry summer. We were scheduled to be on the Scenic Amber; however, we were told we would likely have to "swap" ships. After arriving in Prague, we were told that we would be on the Scenic Jasper as the Amber was stuck down river due to the low water levels. The ship was to travel down the Danube and stop along the way at cities such as Regensburg, Passau, Melk, Vienna and Budapest. Unfortunately, the low water levels prevented the ship from progressing past Regensburg. None of the river tour companies can control Mother Nature, but how they respond is key. There should have been a contingency plan to swap ships as standard operating procedure, and this did not happen. As a result of the ship remaining in Regensburg, the stops in Passau (including Salzburg), Melk, and Vienna were cancelled and even after the water level rose again, the ship only arrived in Budapest on the very last day when all passengers had to disembark. The company did offer coach rides to Salzburg or Cesky Krumlov. Since we originally had planned to visit Salzburg, we chose the coach ride there, which took hours to get to. As a result, the tour was rushed as we had to be back on the coach for the ride back. The coach rides to Vienna and Budapest were also very long and resulted in tours in which we felt very rushed. We were not able to visit Schonbrunn Palace as we had planned, and the tour guide in Budapest remarked that our tour was the fastest she had ever given. Some passengers were so disappointed at not having had a river cruise that they left the ship early and went home. We decided to stay on the ship and visit as many cities as possible, but it still wasn't the cruise we had hoped for. Each day, the cruise director called us into the lounge to announce the latest decision on what they would offer. This constant state of not knowing added to the stress of our vacation. As the cruise director stated, it was no longer a cruise, but an adventure. The ship itself was fine, although I don't think calling their ships "Spaceships" is justified as our cabin was much smaller than expected, based on the company's description. The service on the ship was fine, although one drink server was very unfriendly from the first day. The food was good, although the breakfast buffet didn't change. All beverages were included, which is nice as this is not the case on most ocean cruises. Read Less
Sail Date September 2018
We chose Scenic because it had been rated as one of the top 3 river cruise lines. We booked one of two "Panoramic Suites" (#337) and spent a small fortune to have this experience....the "river cruise" experience. ... Read More
We chose Scenic because it had been rated as one of the top 3 river cruise lines. We booked one of two "Panoramic Suites" (#337) and spent a small fortune to have this experience....the "river cruise" experience. For us, it was more about the ship and the trip down the Danube, our deluxe (fabulous) cabin and our butler (Christian, who by the way, was excellent). The day trips were an "extra" for us. We booked for the river cruise, not so much the day trips. Our trip of a lifetime in September was to begin on Scenic Amber, however, from day one, we never saw Amber. We were put on the sister ship "Jasper" in Nuremberg. Initially, when deciding which cruise to take, we chose Amber because it was a newer ship, so being switched to Jasper last minute was disappointing. We stayed in Nuremberg (as planned) overnight and spent the following day in Nuremberg (as planned). We left Nuremberg and headed to Regensburg through the "canal" (not on the Danube yet)...through the locks, not anything (at all) interesting to see on trip from Nuremberg to Regensburg. During the course of this trip, our cruise director "Richard" called a meeting (one of MANY) in the lounge and told us that we would have to "swap ships" as we could not go past Regensburg due to water levels. We did understand going in that a ship swap could happen and we were okay with that. Just a little interruption. Richard guaranteed us that the ship swap would happen (we would swap to the AMBER,...yay!) and that it would be seamless transition and we would continue on our cruise. Needless to say, we never left Regensburg. There were ongoing meetings/updates in the lounge (more stressful than work). We didn't know from one hour to the next what was happening, everything was confusing and stressful. Richard told us to think about this as an "adventure". Well, we didn't pay over $16,000 for an adventure. We paid for a RIVER CRUISE. At one of the last meetings, we were told "whoops" there is no ship to swap with, no Amber, we were out of luck. Our options were to bus the rest of the way (basically the ENTIRE way) to Budapest, but no guarantees of anything (ie, what hotel). We wouldn't know from day to day where we were going stay. Our luggage would have to go on and off a bus every day and into and out of a hotel everyday (we didn't sign up for this). The other option (and this option was encouraged by "Richard", was to just GO HOME! Really, go home? We had planned this trip for two years at great expense and we should just go home? Talk about stressful and disappointing! People were angry, some were crying, it was an awful experience. We feel less stress in our workplace than we did on this cruise. Guess what? Amber WAS on the other end and available for a ship swap BUT they allowed another ship (behind us) to swap onto Amber...we were out of luck, no ship. So....a letter was left in each cabin stating what the "offer" would be to either move along on the bus or make the decision to go home. The refund offer was an insult, but we really had no choice. We were NOT going to live off a bus for 5 days, hauling two big bags around Europe..no way. What happens to "all inclusive" that we paid for? We would be on our own for drinks (that we paid for). We were told that we would be reimbursed for meals (how did we really know?). No butler, no river views, nothing that we paid for. We were also told by "Richard" that our expenses to leave the ship would be covered...just give "customer service" a call and it would be handled. Scenic arranged our flight home, however we could not get upgraded premium seating (that we had already paid for....$800). They called a cab that took us to Munich and we had to pay cash $240/euros and again, we were assured that Scenic would reimburse us. After arriving home, still somewhat in a state of shock and 6 days early (still can't believe it), we received an email from Scenic (as promised) with their "appropriate refund" for our disappointing trip. What an insult! The appropriate refund was $2400 AND we're still out $800 for our upgrade and $240 for the cab fare! Our letter that was left in our cabin guaranteed us approximately $5000 (we were actually going to dispute the $5000 given we did NOT have a $10,000 trip!). We never got on the Danube! We never saw anything (for the most part). Unbelievable! Here's where we stand today....there is NO phone number to contact customer service, it's all handled by email. After receiving their very cavalier and insulting offer, we responded with an email and were again "guaranteed" that someone would check into our concerns and get back with us in TWO business days. Well, it's been 5 business days and guess what? NOTHING! No response from their "CARE team". We are MORE than upset and we are out (at this point) over $17,000!!! Are you kidding me! What a joke! I do NOT recommend Scenic and we WILL blow up social media IF this is not resolved. It is still our "hope" that we can come to a mutual agreement regarding an "appropriate refund", but time is ticking. We are still stressed about this and we've been home 2 weeks. Stressed because we now have to deal with an unresponsive Scenic customer care team. We read that Scenic is trying hard to "impress their US market" with their cruise line....attract more US travelers. Well, this isn't going to help Scenic enter the US market (by the way, most on the ship were Canadians....very few from US, so this could be a huge market for Scenic), but with the lack of customer service and the cavalier attitude of most everyone associated with Scenic, we would (at this point) NEVER RECOMMEND SCENIC. Our recommendation...... if you're sailing Scenic in the next few weeks, don't believe what they say. Do your research and cancel in advance, if you can. We would have, had we known and wouldn't be out $17,000 today. SIDE NOTE: Our panoramic suite (#337) was beautiful and our butler "Christian" (head butler) was awesome. Had we been able to sail on and have our cruise of a lifetime, this would have been a great trip, especially with the friends we met (in the very short 3 days). What a disappointment...again. All we can say...devastated. SHOULD Scenic come back with a FAIR refund offer, we will post again on this website to let you know how this was handled in the end. 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Sail Date September 2018
We chose this cruise because we had sailed on Scenic before and had a memorable experience. This particular cruise was a adventure. We were warned prior to the cruise that there was low water levels on the Danube and we might have to do a ... Read More
We chose this cruise because we had sailed on Scenic before and had a memorable experience. This particular cruise was a adventure. We were warned prior to the cruise that there was low water levels on the Danube and we might have to do a transfer which was fine. On September 22 we were given notice that the ship would not procede past Regensburg and there was a option for passengers to return home and a number did leave. We elected to stay. That night we received an undated and unsigned letter stating we were eligible for some refunds because of an itinerary change. The refunds came into effect on September 23 we were told, nothing in writing. On The night of September 23 we were given two options, go home or go on buses and stay in hotels and end up in Budapest but they only had hotels for Monday night and no further guarantees because of Oktoberfest. We elected to go home at that point and most other passengers left on the buses. Monday at around 11 am they announced they were moving the ship and we were basically given the option to stay on board or get off. We had no return flight so stayed on board and cancelled our request to home. As it was the river rose on Monday and Monday night so we starting sailing through the low water area early Tuesday morning. The passengers who were busing came back on late Tuesday night. Some had a great time and some not we were told. Our experience on board was great because there was only 35 of us. My wife and I enjoyed the holiday and did not miss all the bus rides and changing in hotels. My point here is that Scenic did not handle the problem well and I believe they knew from the beginning they had no ship available for us to transfer to and should have been up front. Due to Scenics uncertainty as to what they were going to do and offer, it affected decisions and we missed out on some tours. Yes we would travel scenic again but not spring and fall when water levels may be a issue. Read Less
Sail Date September 2018
Our first river cruise! We called Scenic on September 9th to see if re-scheduling our Danube cruise was warranted (we were aware of low water levels). We were told no; there was a possibility of a ship swap if necessary. On September ... Read More
Our first river cruise! We called Scenic on September 9th to see if re-scheduling our Danube cruise was warranted (we were aware of low water levels). We were told no; there was a possibility of a ship swap if necessary. On September 18 (we were already in Prague), we received an email from Scenic informing us we would be boarding the Jasper instead of the Amber as originally planned. Upon boarding, we were told not to unpack as it was extremely likely that we would be swapping ships in just a few days - the Amber was on the other side of the low-water impasse. We had all known this was a possibility and that there might be some disruption - it's a risk you take on a river cruise. Then we were told that the river cruise was now going to become a bus tour because there was no ship for us to swap to. THERE NEVER WAS A SHIP FOR US TO SWAP TO. Scenic lead us to believe they had an acceptable contingency plan. They did not. We should have been given the opportunity well before the embarkation date to re-schedule our cruise. It's not the 4 x 6-8 hour bus days or the loss of our 5 star amenities and on-board experiences or all the excursions that were canceled or changed that upset me the most. The atmosphere on board became toxic. Scenic had chosen, quite deliberately to deceive us and 167 passengers knew it. We paid about $1,200/day for this so-called luxury trip. Their "compensation" is $250/day/person for 4 days for passengers in our category. Customer Care (clearly an oxymoron for Scenic) has returned no phone calls, though promised, and has responded to no emails from anyone in our group or from our travel agent. We did, in fact, end up back on the Jasper after 1 hotel night and another full day of touring by bus. But by then, the trip was beyond salvation. The staff on board was wonderful through the whole experience. Given the whole fiasco of the "contingency plan" and the subsequent lack of "customer care", our group of 17 passengers (and all of their friends) is highly unlikely to ever sail with Scenic again. It is a disappointing and unfortunate business attitude for Scenic to take. Read Less
Sail Date September 2018
We love the relaxed and intimate atmosphere of river cruising, making new friends, meeting old friends with normally faultless service and excellent food and wine. We enjoy visiting new places, seeing new vistas and experiencing new ... Read More
We love the relaxed and intimate atmosphere of river cruising, making new friends, meeting old friends with normally faultless service and excellent food and wine. We enjoy visiting new places, seeing new vistas and experiencing new cultures without the formality of the grand cruise liners. Scenic Jasper is a beautiful river boat, only two years old and carrying up to 163 passengers. Our panoramic suite was large and the balcony superb. Room service is normally excellent. This is our third cruise with scenic, but for some reason things never gelled from the start. The hotel staff seemed under pressure, understaffed and unhappy. Having to continually ask for coffee at breakfast, or wine for dinner is just no longer up to standards we look forward to with other cruise companies we have travelled with. Many of the meals were self service buffet creating a scrum with a full boat. On several occasions there was no food left and we had to ask and wait for more. We have eaten as well at motorway service stations. The wines were variable, some excellent some poor. The bar staff however were superb with cocktails to die for. The Rhine itself is of course a busy commercial river, so some areas are picturesque while others are industrial. Offshore visits were not wildly memorable and one tour guide was positively rude. The hotel manager was sadly very aloof and offhand. Maybe this filtered down to the staff. Sadly, I feel this may be the last time we cruise with Scenic. Read Less
Sail Date July 2017
We had previously done a P&O Med cruise, which was the most awful experience of our lives from start to finish, so wanted to get that out of my head and on our cruise travel agents advice chose Scenic river cruise. Well this was ... Read More
We had previously done a P&O Med cruise, which was the most awful experience of our lives from start to finish, so wanted to get that out of my head and on our cruise travel agents advice chose Scenic river cruise. Well this was magical from the moment we shut the front door, staff, cruise director, food, entertainment, trips, cabin, drinks and organisation was so professional. Fellow passengers were great, although Americans can be a bit loud!!!!! Nothing was too much for the team, disembarkation was a dream unlike P& O which was a shambles. Everything was so clean, trips were so well organised, no waiting around, great tour guides employed, again unlike P&O whose guides were total rubbish. Our cruise director Cathy was friendly, helpful and always ready to help if she could, we even got a free laundry wash, which was great, no constant bing boing on the tannoy. All in all superb. Read Less
Sail Date June 2017
My husband surprised me with a 65th birthday gift that I will never forget. Sailing with Scenic for the second time our expectations were high, and we were not disappointed. The cabin was spacious and our cabin attendant, Danijela, was ... Read More
My husband surprised me with a 65th birthday gift that I will never forget. Sailing with Scenic for the second time our expectations were high, and we were not disappointed. The cabin was spacious and our cabin attendant, Danijela, was a gem, as well as, our butler, Ferenc, who always had a smile and a twinkle in his eye. The food was delicious and tasty and served with such flair by Alexandro, Smiley, and of course Milan, who is as charming as can be. All of the staff made one feel part of the Scenic family on The Jasper. The tour choices were plentiful and extremely interesting and having to choose as to which adventure to go on made the decision difficult. Local tour guides were informative and well versed on the topics of the tour which made the time seem to fly by. They were always letting you know where a good photo could be taken and made sure you had free time before heading back to the ship. The crew, from the captain down to the young lady who did the laundry all made you feel at home with their warming and bubbly personalities. Thank-you, Silvia, Miro ,Ferenc, Danijela, Milan, Alexandro, Smiley, Boris, and Nico. We miss you. Read Less
Sail Date October 2016
Scenic Jasper Ratings
Category Editor Member
Cabins 4.0 4.5
Dining 5.0 4.2
Entertainment 3.0 4.0
Public Rooms 4.0 4.5
Fitness Recreation 3.0 3.9
Family 1.0 3.9
Shore Excursion 5.0 4.4
Enrichment 2.0 4.4
Service 5.0 4.5
Value For Money 4.0 4.1
Rates 4.0 N/A

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