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5 Emerald Waterways Basel Cruise Reviews

The cruise director was excellent and could not be faulted. The ship was very clean and our cabin person looked after us very well. However a major down side of this cruise was the food which was extremely disappointing. I do not eat ... Read More
The cruise director was excellent and could not be faulted. The ship was very clean and our cabin person looked after us very well. However a major down side of this cruise was the food which was extremely disappointing. I do not eat milk, cream or butter so I told reception on the first day. They told me that they would put a menu for me in the room every day. This they did for the first five days, but sadly all they did was to high light the food I could not eat, which was the major part of the menu. No alternative was offered. They offer rump steak and chips to everyone who wants it and I had no choice but to eat this 5 nights out of 7. The steak was extremely small (4oz max) with a few chips on the side and that was it! Not even a slice of tomato or any garnish at all, and no vegetables. I paid thousands of pounds for this cruise and everyone we talked to said that they did not like the evening meals. My husband eats anything , but he said everything just tasted the same. Portions were very small, and at night on our table we all asked for extra bread every night to fill up on. The dining room was the nosiest I have ever experienced, with everyone shouting at each other in order to hear what was being said, maybe the low ceilings had something to do with it. The excursions were good and were included in the price. On board we played the mini golf 3 holes. The entertainment was very good when available, in particular the violin player. All in all the cruise was just average, but the staff did try their best to look after everyone. Read Less
Sail Date October 2017
I had been to Germany on several occasions and wanted to show my wife some of the places I had been. We chose Emerald Waterways as it appeared to fit our requirements. Overall it was a pleasant holiday and the crew and staff on the ... Read More
I had been to Germany on several occasions and wanted to show my wife some of the places I had been. We chose Emerald Waterways as it appeared to fit our requirements. Overall it was a pleasant holiday and the crew and staff on the Emerald Sun are excellent. Breakfast and lunch are good with also the option of having a light breakfast and a light lunch.. Dinner was not an enjoyable experience, I fund the dinning restaurant far to noisy and on two occasions I had to send my food back as it was cold. I was told on one occasion when I returned my stak as being cold that if I ask for a medium steak it would not be piping hot this i can accept but the chips that went with the steak should be hot. I think there should be two sittings to give the staff more time and also it would not be so noisy included excursions were overall good but do not buy the optional castle tour or wine tasting as they are a waste of money. So overall not a bad holiday but it could of been better. So sorry Emerald Waterways I do not think I will be going again foe a while. Read Less
Sail Date August 2017
The Emerald Dawn is a beautiful river cruise ship. Public spaces are open and full of light and the crew was superb, including our cabin attendant, front desk staff, and our cruise director "Michael". Unfortunately, all of ... Read More
The Emerald Dawn is a beautiful river cruise ship. Public spaces are open and full of light and the crew was superb, including our cabin attendant, front desk staff, and our cruise director "Michael". Unfortunately, all of these positive qualities were diminished by our poor experiences in the Reflection (main) dining room. Breakfast and lunch were fine, especially during staggered meals when people arrived at different times. However, dinner service was very regimented with late servings and dirty dishes removed just before the new (late) dishes arrived. Servers weren't familiar with chilling red wine and had difficulty *at every meal*, when I had to explain the definition of chilled - and even had to remind them with every refill. The restaurant manager advised to sit in the same situation; however, this was not a reasonable option. Soups were thin and the entrees textures of frozen meats and with little taste. The topper was during the farewell dinner, the hotel manager talked so long that the baked Alaskan dessert was served TOTALLY MELTED!!! This dish should never have been served but we returned it and opted for the cheese plate. Some servers appeared to have no cruise line experience whereas others were helping out from Cunard and other lines. Some servers acknowledged that they were several people short so I never blamed them. Emerald gives low priority to their dinner food service, which is why the otherwise superb product and services rank an overall 3 rating. My apologies to the hardworking staff and hopefully a strong message to the accounting and management staff at Emerald. Read Less
Sail Date August 2016
Embarked on this ship at 12.10, but not able to get in cabins until 15.00, despite others getting to their cabins immediately on boarding, and the rooms were all ready to go, but stopped by the officious jobs worth, so called Hotel ... Read More
Embarked on this ship at 12.10, but not able to get in cabins until 15.00, despite others getting to their cabins immediately on boarding, and the rooms were all ready to go, but stopped by the officious jobs worth, so called Hotel manageress. Food was 3* not 5* the crew were all eastern European and I doubt if any of them had had a 5* meal in their lives. Lunch was queing in a line around an oblong service bar and you went around until whatever you fancied, you passed by. There were no set areas for soup mains deserts etc. Dinner was a 2-3 hour sit down, have these people have never heard of 'Open Dining'? Typically one meal, I ordered at 18.45 the starter came a 19.20,soup 19.50, main course 20.20, desert 20.50. The dining chairs are hard very uncomfortable. Tours started at 08.00 or 09.00 and ended about 2 hours later, as most of the passengers were over 70 why not start tours later? Consequently us and other passengers never got onto a tour. In Cologne there was a 20 minute walk into town, no shuttle buses laid on at any stop, for this I paid £6,000 for two. What a rip off. There are only 3 toilets on board for 164 passengers, 1 male, 1 female and 1 unisex, so usually if you need the loo it is a treck back to the cabin, down, or up the one flight of stairs, which being made of a 'glass like' substance were dangerous, we saw a passenger fall down. You get a survey form at the end of the cruise which asks what is the best aspect of your holiday.. Getting Off was my highlight. Give this Cruise line a big miss and go on a proper sea cruise. Read Less
Sail Date June 2015
Flew to Basel to join the Emerald Dawn. A wait of over an hour at the airport before the coach left. Arrived at the boat, efficiently shown to our cabin. In the literature in the cabin I noticed the times you could get lunch in the lounge. ... Read More
Flew to Basel to join the Emerald Dawn. A wait of over an hour at the airport before the coach left. Arrived at the boat, efficiently shown to our cabin. In the literature in the cabin I noticed the times you could get lunch in the lounge. We immediately went to the dinning lounge, 2 minutes after the scheduled end to find the food being removed and the attedant informing us we were too late. We were not amused! The boat was docked in an industrial area, miles from the city. There was no transport to Basel and no taxis available. Who would arrange a cruise starting in Basel without the opportunity to visit the city? Emeral Dawn is a new, well fitted boat with comfortable cabins and public areas. Perhaps as a new company the allocation of berths were usually the most distant from the cities being visited. Emerald state the allocation of berths is the responsibility of the port/river authorities. It appears that more established firms get better allocations. I have mentioned Basel. In Cologne we were a 15 minute brisk walk from the city. The quality of the tours were also not up to the expected standard. In Cologne we had an included walking tour. Cologne is famous for its cathedral. Our guide spoke about the cathedral from outside, but would not take us into the Cathedral. We visited the Cathedral after the guide left us (there is no admission charge , donations are welcome. The Cathedral lived up to expectation but our visit would have been enhanced by a guided tour. Many aspects were good but too many disappointments. Our documents arrived less than a week before departure, rather tardy! Enclosed was an itinery which stated on day 3 a walking tour in Manheim. Apparently this was the 2014 itinery. Perhaps a "bridge too far" The food was not up to the standard we have had on other cruises. Obviously this is a matter of taste and perhaps frozen carrots are now acceptable cuisine! The crew and staff are generally very pleasant. There were no guest speakers on board. All the talks were given by the cruise director. The talks were ok but lacked the depth of knowledge and information that we would have had if we travelled with Noble Caledonian. I am afraid this cruise company appear to be rather complacent and take their clients for granted Read Less
Sail Date June 2015
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