Emerald Basel Cruise Reviews

The cruise director was excellent and could not be faulted. The ship was very clean and our cabin person looked after us very well. However a major down side of this cruise was the food which was extremely disappointing. I do not eat milk, cream or butter so I told reception on the first day. They told me that they would put a menu for me in the room every day. This they did for the first ...

I had been to Germany on several occasions and wanted to show my wife some of the places I had been. We chose Emerald Waterways as it appeared to fit our requirements. Overall it was a pleasant holiday and the crew and staff on the Emerald Sun are excellent. Breakfast and lunch are good with also the option of having a light breakfast and a light lunch.. Dinner was not an enjoyable experience, I ...

The Emerald Dawn is a beautiful river cruise ship. Public spaces are open and full of light and the crew was superb, including our cabin attendant, front desk staff, and our cruise director "Michael". Unfortunately, all of these positive qualities were diminished by our poor experiences in the Reflection (main) dining room. Breakfast and lunch were fine, especially during staggered meals when ...

Embarked on this ship at 12.10, but not able to get in cabins until 15.00, despite others getting to their cabins immediately on boarding, and the rooms were all ready to go, but stopped by the officious jobs worth, so called Hotel manageress. Food was 3* not 5* the crew were all eastern European and I doubt if any of them had had a 5* meal in their lives. Lunch was queing in a line around an ...

Flew to Basel to join the Emerald Dawn. A wait of over an hour at the airport before the coach left. Arrived at the boat, efficiently shown to our cabin. In the literature in the cabin I noticed the times you could get lunch in the lounge. We immediately went to the dinning lounge, 2 minutes after the scheduled end to find the food being removed and the attedant informing us we were too late. We ...