Emerald Basel Cruise Reviews

We chose Emerald Waterways after researching 6 popular cruise lines that sailed the Rhine river, and can say that our 1st ever cruise experience was overall fantastic. The cruise lived up to our expectations, and exceeded some, in all areas except the food quality. Being all-inclusive was important to us, no worries about calculating gratuities, port fees, etc.. We loved the Swissôtel Basel ...

I did this cruise with my sister, mother and aunt. As I am unable to walk a lot due to continuous cancer issues. We were served like royalty from day one. All trips were well organised and arranged. All staff were extremely friendly. This is a very professional River Cruise and I hope to return soon, for another experience. We were not met at the airport in Zurich by waterways, but by Scenic ...

After reading many reviews we chose Emerald Waterways for the value, amenities, and itinerary. They did not disappoint. We were picked up at the airport and had seamless transfers for each leg of the trip. We added the pre-cruise package in Zurich and Lucerne. Stayed in great hotels and had a fabulous guide accompany us throughout. Embarkation and disembarkation were fast and painless. The ...

We found this cruise to be very well organized. The communication with guests was excellent. The transitions from port to port was smooth as were the disembarkations. The staff was exceptionally friendly and efficient! Food was good and service was excellent. Staff went out of their way to accommodate any needs. Most of the tours were well done. Strasbourg tour guide was a bit of a disappointment ...

We had never sailed on the Rhine and wished to see Strasbourg. We had sailed with Scenic before and Emerald are a part of the same group, so we had reasonable expectations of a similar high standard. The food and service were excellent. All the crew whom we interfaced with throughout the cruise were cheerful, helpful and could not be faulted. This includes Cruise Director, Hotel Manager, ...

First time on a cruise and not sure what to expect. I did explore the departure city very briefly. The staff was friendly and helpful and attentive. I was vacationing with friends. My cabin was clean, the ship was easily gotten around. I cannot say enough about the staff - warm, friendly, attentive and fun. The food offered was widely varied for everyone’s tastes. There was something for ...

First cruise experience (river or ocean), selected due to interesting places visited in one week. All of the staff were terrific - very helpful, giving the impression nothing would be too much trouble and all were very friendly and supportive. Cruise Director Michael was very organised and also very positive in all he did. Food and wine selections were generally excellent. It was a shame that ...

We had chosen this cruise after spending 8 days in 2016 on the Danube cruise and had a great experience. All the staff on board were very friendly and efficient and polite. The cruise Michael was very professional and knowledgeable, in fact he was our tour director on the Danube cruise. All the trips and visits were all well organised and interesting and we had no complaints on any of them. The ...

I chose to cruise again with Emerald following a very enjoyable experience with them two years ago on the Danube. I chose the Rhine this time, from Basel to Amsterdam and was not disappointed. The food was excellent, beautifully presented, wonderful choices and plentiful. Breakfast choices included full cooked breakfast, cereal, cold meats and cheese or a combination of everything! The staff ...

Recommended by friends and travel agent. The ship was immaculate. The staff were outstanding, the food was great. The mix of activities, excursions and leisure time suited us perfectly ( mid sixties couple in good health ). Our cabin was very nice and was spotless. The bed was very comfortable. We chose the low cost, water level cabin with a small window and were very happy with it , as we ...