"My other complaint is that we were sent old information leaflets prior to leaving for the cruise and were not well served by the booking staff.There was nobody to transfer us to the ship and we had to hire two taxis, the drivers not aware of the location of the cruise ships in Basel...."Read More
Just-a-mow
2-5 Cruises
•
Age 70s
Filters
1-10 of 18 Emerald Dawn Cruise Reviews for Senior to Europe - River from Basel
We had been planning a Rhine River cruise for years, but the pandemic pushed it off for a couple of years, so we were very excited to be finally able to embark on our first river cruise. The ship was lovely, very clean, nicely appointed stateroom with an exceptional amount of storage space, and a washroom that was just big enough. The shower was actually quite large, considering the size of the ...
We had travelled the Danube before with Emerald which prompted us to choose the Rhine cruise. The cruise ships were both excellent with superb service by all the staff and crew. The included trips were also well planned and well worth the money. The tour guides were well informed and the tours were very interesting.
The one big complaint we all had was the travel arrangements getting to the ...
My wife and I have been on a couple of ocean cruises and I was not really thrilled with them. Last year we thought that we would give River cruising a try, and chose a trip from Budapest to Passeau on the Danube. All the reviews of Emerald were great so we booked our trip with them. Our experience was excellent on that cruise and we booked this cruise up the Rhine almost as soon as we got back ...
We chose this cruise because of the location and price.
We were met at dockside by the tour director (Nina), dropped our bags off. She took us onboard where we could have a snack and a coffee. We then went off to explore Amsterdam.
There was no set seating in the dining area so you could choose to join others or be by yourself. The meals were a la carte and lunch and dinner usually ...
This was our first foray into cruising, as I suffer from very bad motion sickness, an ocean cruise was definitely not on the cards! We were celebrating our 25th wedding anniversary so chose what we hoped was a special cruise on a special boat and we were not disappointed. Everything from the overall design to the onboard style and decor was stunning, with a gorgeous pool area (seriously underused ...
Having completed an excellent Norwegian Northern Lights cruise we received an offer via Iglu Cruises for this cruise which included some good perks like the Premium Drinks package and an M&S voucher for both of us.
Having looked into Emerald Waterways they got good reviews and the ships are all quite new and looked lovely.
We have cruised on the sea before, but never on a river and we ...
First cruise experience (river or ocean), selected due to interesting places visited in one week. All of the staff were terrific - very helpful, giving the impression nothing would be too much trouble and all were very friendly and supportive. Cruise Director Michael was very organised and also very positive in all he did. Food and wine selections were generally excellent. It was a shame that ...
We had chosen this cruise after spending 8 days in 2016 on the Danube cruise and had a great experience. All the staff on board were very friendly and efficient and polite. The cruise Michael was very professional and knowledgeable, in fact he was our tour director on the Danube cruise. All the trips and visits were all well organised and interesting and we had no complaints on any of them. The ...
This was our second river cruise with Emerald Waterways (we had previously been with them on the Danube) and we had another really good and refreshing holiday. The administrative arrangements were all v.g though one minor thing that could have been improved was our meeting up with other passengers and the minibus for transport from Basel Airport to the ship. There was some uncertainty about this ...
The Emerald Dawn is a beautiful river cruise ship. Public spaces are open and full of light and the crew was superb, including our cabin attendant, front desk staff, and our cruise director "Michael".
Unfortunately, all of these positive qualities were diminished by our poor experiences in the Reflection (main) dining room. Breakfast and lunch were fine, especially during staggered meals when ...