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607 Barcelona to Europe - Western Mediterranean Cruise Reviews

Ports were perfect Staff was outstanding Food was at best mediocre, lacked variety, came cold 3 times in dining room,frozen in buffet ,no water or coffee service, some plates were dirty Public areas too loud, close to the Martini ... Read More
Ports were perfect Staff was outstanding Food was at best mediocre, lacked variety, came cold 3 times in dining room,frozen in buffet ,no water or coffee service, some plates were dirty Public areas too loud, close to the Martini bar you could not tal over the music Prices for drinks etc were outrageous Hot tubs often dirty Incredibly expensive payment requested to be transferred to ports when the city had provided free shuttle service Waited in the rain for over one hour for a tender out of Nice Entertainment was spectacular 5 superior shows and a great single entertainer,Jane ? We were blown away by Euphoria We were on a back to back from Barcelona 11/10 and will review that separately as there are big differences in entertainment Cruise director was accessible, visible, funny and enthusiastic Ports did not dissapoint . We had been to Florence and the HoHo in Livorno was fun The HoHo in Naples allowed to go to the Archeological Museum, that is a MUST Civitavechia is a neat walkable town and the shuttle from port was free Read Less
Sail Date October 2018
We arrived a day earlier to explore Barcelona , Spain. The cruise was average at best. We have been on several cruises with different cruise lines.This ship was okay , but the entertainment was not that great. The food was average. The ... Read More
We arrived a day earlier to explore Barcelona , Spain. The cruise was average at best. We have been on several cruises with different cruise lines.This ship was okay , but the entertainment was not that great. The food was average. The staff was pretty good. The shore excursions seemed overpriced. We decided to do our own exploring in every port. We found it real easy to get around on our own. Also because of the weather we could not reach Naples Italy. There was basically an oh well attitude among staff in regards to us not getting to Naples. The entertainment on board was below par for a ship of this size. The dining rooms were large .There was a large variety of foods. The problem was that we seemed to have the same menu every other day. Our cabin steward Elton was the lone bright spot on an otherwise ho hum cruise. He was great at his job. My wife's suitcase was damaged by the staff while bringing it on board ship . When i went to customer service the initial response was read the fine print we really don't have to replace it. After some back and fort they finally found her a replacement suitcase that was smaller than her original one . I'm not sure if we will sail with Norwegian again. Read Less
Sail Date October 2018
How can they have a Mo Town Review with no black performers? They put one man in a black afro... In other performances, wonderfully talented singers and dancers were stuck with mediocre material. The Crown Band was great. The Magic ... Read More
How can they have a Mo Town Review with no black performers? They put one man in a black afro... In other performances, wonderfully talented singers and dancers were stuck with mediocre material. The Crown Band was great. The Magic to Do show was fun. We liked Eileen Gray and the 3 Tenors. There was a problem with people saving seats. Princess needed to give out tickets and if people didn't show, open up the empty seats for standby. I would have liked to have known in advance the activities and entertainment, not just the night before so we could plan ahead. A full third of the ship was Chinese with limited English. It would have been nice if Princess had subtitles overhead as the opera often does so they could follow along, especially with the comics. The music in the atrium was wonderful and I caught the tail end of a band on the top deck who sounded great. My nook broke so I went to Princess's library...There were maybe 200 books with a very odd selection to choose from. Princess need to spend some money on enlarging the choices. We did not do any Princess excursions but booked on own for half the price and travelled in Mercedes Mini vans instead of a big bus. We loved the afternoon tea which was so relaxing after a busy day. The tea and food was exceptional. The food in the main dining room was good but not particularly adventurous. The steak was overcooked the night we had it. The vegetables, on the other hand, were exceptional. They were a delight each night. Read Less
Sail Date October 2018
This was my very first cruise and frankly I'm not sure I even want to go on another due to my constant not so good experience on the ship. I chose to book a studio room because they are displayed as a great experience for solo ... Read More
This was my very first cruise and frankly I'm not sure I even want to go on another due to my constant not so good experience on the ship. I chose to book a studio room because they are displayed as a great experience for solo traveling. While my friends I was traveling with had a standard interior room. The studio rooms location was okay and made since; however, the air in the hallway stunk the entire cruise. Not appealing to walking into stagnant sewage air before you get to your room everytime. They attempted to brighten things up with colorful lights and windows from the rooms into the halls. No point to a window beside someone's bed that goes directly to the hall. Needless to say, that stayed closed the entire cruise duration. Experiences outside my room, the ship had pipe burst prior to leaving the port, no water aboard for a few hours... They did their best to get it fixed as quickly as possible but not being able to use the restroom after traveling so long/far was not a great experience. Nonetheless, things happen. Walking throughout the ship, the positive atmosphere/attitude from crew members was hit or miss. As the cruise went on some attitudes became better. If you have on-board credit you want to use, you better know how to use it properly. I wanted to add a gaming package while on board using the on-board credit for my account. They refused to do so without a credit card on file. As a cash paying guest it did not matter how much cash available on your account unless you had a card on file. Which also brings me to of you want to purchase things while on the ship, again not cash user friendly what so ever. Overall, I was not impressed at all with my experience on the ship. I doubt I will be cruising with Norwegian again. It will take some real consideration before even cruising again. Read Less
Sail Date October 2018
I have cruised 4 times...3 with Royal. If your over 45 you will not like this ship as it is absolutely huge with line ups and long long walks for everything. There are charges also for everything but the air you breath! The cruise ... Read More
I have cruised 4 times...3 with Royal. If your over 45 you will not like this ship as it is absolutely huge with line ups and long long walks for everything. There are charges also for everything but the air you breath! The cruise experience has been watered down too much. If your under 45 and very active you will love all the toys and the shows and music are excellent. Rooms are very nice and the food is not bad but no omelette station in breakfast areas. App did not work but reserve as much as you can in advance as the lineups are huge on board. You need reservations for dining(my time dining sucks!), shows and day trips. It is not relaxing when you are planning and reserving for every move on the ship. I will not be in a hurry to travel with Royal again as they have become to greedy. It cost me $37 for 2 mojitos with tax and service charge! wowwww Read Less
Sail Date October 2018
Lets start with the Cabin. I thought my cabin was fine and housekeeping excellent. The Taste dinning room was perfect the staff was great, waiters manager everyone their I loved. I don't think the menu always had something I wanted to ... Read More
Lets start with the Cabin. I thought my cabin was fine and housekeeping excellent. The Taste dinning room was perfect the staff was great, waiters manager everyone their I loved. I don't think the menu always had something I wanted to eat. The last few nights it really didn't change. I preferred the ambiance of taste more than I did the Manhattan room. Just my preference. I didn't think the Garden cafe had the best variety of what I wanted to eat. I did enjoy the specialty restaurants but felt I shouldn't have to spend so much more money on food when I spent so much on the cruise. I should have been giving more of a selection of included food. The gift shop was outrageously priced. I was feeling a cold coming on and had to pay $21.00 for a $5.00 bottle of Night quill. I ask to see the Dr. and was told it would cost me $190.00 just to see him. I have been on other cruises and to see the medic is free. This is after I paid for insurance on the boat, so what did I pay for. I paid for 5 excursions one for every port. The ones to Pompeii and Rome were excellent. Pisa and Cannes where horrible. When I complained they didn't really seem to care made me feel like we got your money, so to bad for you. It was so bad I didn't even bother to go on the last excursion. stayed on the boat and slept the day away. they tell you there is a party by the pool you get there no party. everything I wanted to go to was not where they said it would be. The best part about this trip was the staff and the other passengers were great. I have not one complaint about the crew who really hold it all together. Would I do Norwegian again? I think Not. Read Less
Sail Date October 2018
We had cruised with Princess several times before and were very pleased with the ships and cruise line in general. We had a very easy embarkation and the staff made the process very easy. The ship was a little dated in decor although ... Read More
We had cruised with Princess several times before and were very pleased with the ships and cruise line in general. We had a very easy embarkation and the staff made the process very easy. The ship was a little dated in decor although very clean. Our main disappointment was the quality of the food on this trip. We ate in the dining room each night and most of what we encountered was poorly prepared, although the wait staff did an excellent job. This sentiment was echoed by most of the fellow passengers that we spoke to on the ship, whether at the Horizon Court or regular dinner service. The staff on board did not seem as friendly and outgoing as in previous trips we had taken. The highlight for the service staff was our cabin steward, Ruby. She went above and beyond the normal. The ports on the Mediterranean cruise were very enjoyable. Santorini was wonderful!! The entertainment, with the exception of the one night, was just mediocre. Sorry to say we will probably will try another cruise line for our next trip. Read Less
Sail Date October 2018
Great itinerary, ship layout not for me! Embarkation was delivered smoothly and quickly. Level of service throughout the ship was good, with staff generally attentive. In service areas, I would say that there are dead zones, where if ... Read More
Great itinerary, ship layout not for me! Embarkation was delivered smoothly and quickly. Level of service throughout the ship was good, with staff generally attentive. In service areas, I would say that there are dead zones, where if you are at a bar or restaurant in a location were staff serve up to, you are often overlooked because of an assumption that another member of staff is covering that area, I experienced this several times myself and observed it happening to over clients. I felt the entertainment on ship was one of the best I’d seen over all cruises I’ve taken. With regard to restaurants, I felt I’d had better on other Norwegian vessels, in particular the layout of the Buffet I found particularly disappointing. I appreciate that with so many guests that a replication of the most popular stations is necessary, however the one off speciality areas would be better placed centrally, so that you didn’t need to walk the whole servery to obtain an item, there was also less choise in these areas. In La Cucina, used as an overspill for breakfast, I rarely saw a member of staff. My main disappointment was the overall layout of the Epic, which I feel does not put to best use the space they have. H2O which should have been a haven for anyone wanting a quieter location being adult only, had next to no shaded areas, so was just under used. I only saw the servery open on Embarkation day, and was closed thereafter. The Great Outdoors, located by the pool is the only other outdoor venue for food was so noisy and busy to be an assault to the senses. Mid deck there were large quieter areas that had little furniture available, which depending on orientation could have provided shade and quiet. To some up, I’d be unlikely to ever book another cruise on Epic, choosing one of their other ships in preference. Read Less
Sail Date September 2018
After a RCL cruise we decided on a NCL cruise. Our expectations were high. The Great : service always with a smile. The entertainment was amazing. The speciality dining was great. Rooms were very clean. Checkin prompt and ... Read More
After a RCL cruise we decided on a NCL cruise. Our expectations were high. The Great : service always with a smile. The entertainment was amazing. The speciality dining was great. Rooms were very clean. Checkin prompt and disembarkation was quick The Not so great: the food was not as expected. Frozen chips, onion rings and wedges is certainly not what you pay for. Each day there was a $15 transfer shuttle. You had to use these as the ports were a long way out. Shore excursions - be prepared to be ripped off. Not for us ... the freestyle dress code. Tips ... 1. Book train tickets for Rome and Pisa at home or use the train to these locations. Use the transfer buses to get to the stations. It will save a fortune and it’s easy to do 2. If you do Capri. Book the fast ferry before you leave home. The ferry is next to the cruise ship. 3. Hire a bike for €14 in Palma just outside the port (10 min walk from the ship) there is a fabulous cycle path all along the harbour. Read Less
Sail Date September 2018
We chose this cruise for the ship. Having sailed Oasis and Allure before we were very much looking forward to this with our Children. Service was exceptional. MDR waiters were spot on and excellent with our two little girls keeping them ... Read More
We chose this cruise for the ship. Having sailed Oasis and Allure before we were very much looking forward to this with our Children. Service was exceptional. MDR waiters were spot on and excellent with our two little girls keeping them entertained all week, food they liked at the table waiting for us when we got to dinner etc. Cannot fault them at all and one of the main benefits of choosing set time dining. We stayed in a Grande suite which is our standard preference and the suite as usual was spacious, clean, suite attendant was great and of course a lovely balcony to sit out on. So on to the negatives: On the newer ships, RC seem to have done away with the H2O zone and replaced with a new style kids pool area. Meaning our 3 year old and one year old couldn't do in the same part of the pool. This was very frustrating for them as they love playing together but swim diaper babies (despite the fact my 1 year old has been going to swimming lessons since birth) are confined to a tiny splash pad which she found a little boring as she was able to walk, climb etc and all she wanted to do all week was play in the other area with her sister. My 3 year old in the other area despite being able to swim on her own 5 metres was told she wasn't tall enough to go on the slide in her area which again was very frustrating for her - no slide with the bigger children and not able to play with her younger sister. We gave up in the end and my wife stayed in the splash pad and I took our eldest to the main pool over the way and let her swim back and forth entire widths (much to the surprise of the lifeguyard on duty). Adventure Ocean was great - we couldn't get our eldest out of there and became a daily request to "go and play with the other children again". Our excursion in Florence was cancelled the day before getting there and despite speaking wtih Concierge we couldn't find anything else suitable to do as an excursion with the two young children. Very frustrating as we hadn't stopped at Florence before (but had on the other stops) so this was one we were really looking forward to, had booked a family friendly excursion and then were unable to book any other family-friendly ones. Overall very mixed feelings - a nice holiday had by all but the lack of options for the excursion when cancelled at such short notice for families and the new childrens water park is a complete howler by RC for families with different aged children - H2O zone on Oasis and Allure are far better and I hope they don't alter with the re-fit! Read Less
Sail Date September 2018
we choose this ship for the ports, the cruise included Lisbon, Marseilles, Casablanca, Malaga and Genoa, with three days at sea. we had sailed with MSC in September on the Poesia, and really enjoyed the experience. from the outset, we ... Read More
we choose this ship for the ports, the cruise included Lisbon, Marseilles, Casablanca, Malaga and Genoa, with three days at sea. we had sailed with MSC in September on the Poesia, and really enjoyed the experience. from the outset, we were really impressed with the ship, and we had a really lovely holiday. However, we have decided never to sail with MSC again for several reasons. the first is that, there are too many ports of embarkation and disembarkation, on our cruise, people boarded in Barcelona ( us ), again in Marseilles and again in Genoa and Lisbon. this led to a chaotic environment, with sections of the ship closed off to passengers on each occasion, with bars and restaurants closed, fire drills every time , naturally, and general mayhem. Secondly, we were appalled to see tiny babies in the Jacuzzi every day, as a nurse, i couldn't believe this practice was allowed, very dangerous for young children to be in such hot water. also, these children were naturally in nappies, which we saw people remove, and then dump at the side of the Jacuzzi. what a way to spread infection. Lastly, and unforgivable, there was no emphasis on hand hygiene, with no enforcement by staff, when boarding the ship , or in the restaurants. all the time, people were entering the restaurant without applying the antibacterial lotion, any never once, did we see staff enforcing this so although we had a great holiday, we were really glad we did not get sick, and wouldn't risk it again, . Read Less
Sail Date September 2018
The ship is beutiful. The shows are great. Service is not good. Everything is overpriced and we got the feeling that the entire ship is designed just to shake as much money out of us, while providing the minimum possible. I got a coffee ... Read More
The ship is beutiful. The shows are great. Service is not good. Everything is overpriced and we got the feeling that the entire ship is designed just to shake as much money out of us, while providing the minimum possible. I got a coffee card with 15 cups. When returning to Barcelona i still had 6 cups on the card - but they refused to accept it! No coffee for you sir... service is only for boarding passengers. you paid for your coffee card, but now get out of our ship! Cramping more than 6000 passengers in one ship os probably very profitable... but if you are looking for a good quality vacation, look elsewhere! You will be feeling the masses of people at lunch, dinner and wherever you go. Not fun and sometimes even hectic and hysterical. No value for money in this ship. Very expensive cruise, with bed service and subpar services Read Less
Sail Date September 2018
The Norewegian Epic was recommended by a travel agent. We flew to Barcelona, Spain a couple of days earlier to tour and explore the city on our own. Boarding and disembarkation went very smoothly, the highlight of our Epic experience. We ... Read More
The Norewegian Epic was recommended by a travel agent. We flew to Barcelona, Spain a couple of days earlier to tour and explore the city on our own. Boarding and disembarkation went very smoothly, the highlight of our Epic experience. We were not wowed by the overall dining experience. I have had better food and service on other cruise lines. Only one time a party of four went to The Taste for lunch. Our waiter was horrible. Others that came after us got service and we had to continue making requests for our beverages and appetizers. The waiter disappeared for long periods of time and the next table over also complained. When some, not all, of our appetizers arrived, they were not good. My wife ordered nachos. The chips had gone limp and soggy and the food toppings were lukewarm at best. We got up to leave and told the restaurant manager (?) why. Our room steward, on a few occasions, only left us one coffee cup. Once, he did not leave coffee pack replacements. One day we left at 7:30 AM for an excursion and I turned the hallway dial to “Make Up Room.” We returned at 2:30 PM and the room had not been touched. We had no unused towels, an unmade bed, and the room service tray was still in the room. I complained to cruise services and was told he had until 3:00 PM and that he had 15-16 rooms to service. If true, it appears there have been cost cutting cutbacks in stewards and the demands on them are too high. Anyway, it was unacceptable that our room was not made up that late in the day. The Spa provided my wife and me with massages. That was fine, but there is too much up selling of products. I realize they are profit centers, but it's over the top. We came for rest and relaxation, not to be urged to spend more money. I believe the internet package cost is too high. The internet speed is OK, but not great; certainly not for the price charged. The room size is absurdly small. We liked the separate toilet, shower, and sink allowing for us to get cleaned up without having to wait for the other to clear the bathroom. But the rest of the room is inadequate. When my wife was sitting on the chair doing her makeup, I had to roll across the bed to get past her. There is no coffee table in front of the sofa/loveseat as other cruise ships offer. There is no place to put the room service tray as in the past. Four couples came together for this cruise. We got adjacent rooms with the intention of having the balcony partitions opened so we could enjoy morning coffee or evening wine together. We were very disappointed to be told NCL does not open the partitions unless a minor child is next door. Other cruise lines always open the partitions. The entertainment is fair, but not great. We believe many shows such as the shipboard singers/dancers and comedian were very short. We are used to nightly shows of mixed variety in the ship's theater, often with some guest celebrities. It was not the case on the Epic. The Howl at the Moon dueling piano singers were entertaining. One singer, Isabel Commandeur, was outstanding. She needs to be in a larger venue. Overall, the group of eight that traveled were disappointed with NCL and none of us will be traveling again with the cruise line. Read Less
Sail Date September 2018
The food leaves much to be desired. The food buffet was horrible. The speciality restaurants and dining room were a notch above the food buffet. The friendliness of staff was non existent. The staff literally herd you on and off the ... Read More
The food leaves much to be desired. The food buffet was horrible. The speciality restaurants and dining room were a notch above the food buffet. The friendliness of staff was non existent. The staff literally herd you on and off the boat like cattle. No smiles, not a please or thank you . Simple manners were non existent even with a lot of the passengers. The rooms and ship were clean. The Beds are super comfy. Room service had a very limited menu . Good wine selection but remember the gratituity they add on w each drink along with the daily gratuity charge for each passenger. The entertainment was somewhat cheesy. Couldn’t wait to get off the ship at each port ! Best thing about the cruise was being able to visit Spain , Great Britain, France and Italy in a short time. I can’t wait to do it again but not with this cruise or it’s affiliates. Read Less
Sail Date September 2018
We chose Celebrity as our estate agent led us to believe it was a luxury cruise company, but I wouldn't have said so from our experience recently on the Celebrity Eclipse. I travelled with my 82 year old mother for her birthday to ... Read More
We chose Celebrity as our estate agent led us to believe it was a luxury cruise company, but I wouldn't have said so from our experience recently on the Celebrity Eclipse. I travelled with my 82 year old mother for her birthday to various ports across the mediteranian. We chose an Aqua class cabin and should have had priority boarding due to my mother's age and her being registered disabled. However on arrival to embark aboard the ship we were told Aqua class means nothing and were told to stand in an hour long queue in blazing sunshine of 29 degrees centigrade. This took it's toll on my mother and was a poor start to the holiday. Problems such as this continued at some ports throughout and made for a very tiring and painful experience for my mother on occasion. They simply are not bothered about disabled or elderly and you are expected to just get on with it. Unfortunately added to this the majority of passengers were American and barge you out of the way or push you aside, they lack empathy for the elderly or disabled too it seems. And so if you struggle with mobility you may wish to rethink booking with celebrity. Our state rooms were pleasant although the balcony and seats splattered with white paint everywhere. Looked shabby I'm surprised this wasn't noticed, they must have checked after works were completed. The food was of a very high standard and the staff were brilliant. Very friendly and helpful. Our state room attendant Connie was exceptionally helpful to my mum, particularly when our luggage went missing when we embarked. We had to wait 5 hours to find our suitcase was held back for security purposes only to find when scanned there was nothing wrong at all. We needed medical supplies and it was very upsetting for my mum after the struggle to board. The sunset bar is lovely in the evening. Unfortunately we were told to move by an American group so they could take pictures one evening. This seems fairly normal on this ship, English are second class and the staff seem to be used to being spoken to poorly by Americans. We enjoyed the sushi restaurant very much but decided to not attend the bars in the evening after a few nights, had an unpleasant experience eith a drunken male passenger becoming aggressive. Reported it but heard nothing further. The casino is sizable! And the martini bar is fun with its iced bar surface. The staff in the jewellery shops are very pushy. I was approached and explained I wished to browse to see if something caught my eye as I didn't have anything specific in mind. I was then told I must want something to catch my eye and I needed to try something on so that I would want to buy it. I didn't return after that. The shower pressure was an issue some days, often sounded like a tractor! But some nice refinements like a demisting bathroom mirror. Bed was very comfortable and state rooms well organised. Robes were very useful. It did feel like they were constantly trying to extract more money from you wherever possible. As soon as you arrive on the ship, in fact even before we set foot aboard, immediately after checking in whilst still on the quay, staff will stop you and ask if you have a drinks package and push hard yo sell you one if you do not. We had already purchased the classic passage and when I explained this I was told I needed to upgrade to premium because it was much better for me. When I asked why they bothered with other levels of drink package if the premium was the only one worth having they had no answer for me. Classic was ample for our needs, but we were stopped several more times with the hard sell when we stepped aboard. And we had to have customer services cancel charges from our bill twice which were added incorrectly as the drinks were included in our package. Worryingly I had not signed to authorise the charges. So generally keep an eye on yiu r bill daily using the tv in the state room. They are supposed to give you a breakdown the night before disembarking but they didn't for us. The spa is very nice but very expensive. $65 to change the shellac colour of my nails, just an example. The excursions celebrity offer are also very expensive indeed. Wait until you get to the port you will be able to organise much more reasonably. We were charged $25 for one transfer from ship to port and realised a few metres from the ship there was a free bus service. Many passengers saw, remarked, felt this was unreasonable. All in all the staff and food was great, the ship was very nice in parts but lacked lustre and was tired in others. Would I cruise again? Yes, i enjoyed the concept. Would I cruise with celebrity? Sorry, I'm afraid that's unlikely. Read Less
Sail Date September 2018
The ship looked wonderful and the itinerary suited me. However, I was shocked by the crowds and the seeming shortage of staff but worse was the awful dining experience on Deck 15. This was the Buffet Restaurant and the food was cold and ... Read More
The ship looked wonderful and the itinerary suited me. However, I was shocked by the crowds and the seeming shortage of staff but worse was the awful dining experience on Deck 15. This was the Buffet Restaurant and the food was cold and mostly tasteless. It was hard to find a seat and it was a crush at every turn. The noise level was also high. We were on an all-inclusive package and I was extremely disappointed to find that this and an Irish Bar, which was not much better, were the only options for lunch. It was an awful experience trying to find something to eat, which was surprising because it all looked so good and the range of food was staggering and you could eat all day if you had the stomach for it. The coffee was virtually undrinkable but also on tap all day. Things improved when thousands got off to go on the trips but there were 3 days out of the seven where there was just too many people trying to eat there. The staff were clearly overworked at these times and it was hard to get served at the bars. Another chaos factor I think was that it was a hop on hop off ship, people leaving and joining at every port. There were many good things, such as the Taste and Manhattan restaurants and a Noodle Bar where you could eat in the evening. Most of the entertainment was also really good. Although by day 5 it was on repeat so 2 weeks would not have been good for us. It is an impressive ship, very clean and the staff were well trained and worked hard though often overworked. No crew member got to know either of our names although some did recognise us or appeared to do. It was very impersonal in thst way and although we met some very nice, lively and interesting people we mostly only saw them once. I will never go on another cruise. Read Less
Sail Date September 2018
It was selected for ports of call which were excellent. All excursions were excellent. We went with our daughter who had not been to Europe so it was a good introduction. Cruising is a good way so you don't have to move luggage. ... Read More
It was selected for ports of call which were excellent. All excursions were excellent. We went with our daughter who had not been to Europe so it was a good introduction. Cruising is a good way so you don't have to move luggage. Big ship lots of people. Free Style is a good concept as it is easy to eat at any time but did not get to meet others. The food was ok, and staff was nice but nothing real special. The specialty restaurant were very good, but had to pay more. Our room was not what we expected. It appeared there was a separate bathroom. We traveled with our 25 year old daughter, but the bath area did not have a separate door. It was a curtain for privacy. The ship had lots to do. The excursions had great selections and organization was the best I have every seen. We enjoyed ourselves very much. Read Less
Sail Date September 2018
I ve cruised on the EPIC 3 times since it s inaugural and 2 times from Barcelona on the European cruise. I was a little disappointed this past september with the variety of food in the main dining room. Food was just OK..no wow factor as ... Read More
I ve cruised on the EPIC 3 times since it s inaugural and 2 times from Barcelona on the European cruise. I was a little disappointed this past september with the variety of food in the main dining room. Food was just OK..no wow factor as other cruise cies. Also i found that the staff (not all) were not as friendly as usual..did not say hi or good morning. Overall the cruise was just OK...not up to par with other cruises i ve taken with Norwegian cruise line. The shows and entertainment on bord was fine. The embarkation/disembarkation process was great...fast and efficient. Gym was great except that is you don t take a trx course and pay you can t use that room with all the equipment. Whereas on other Norwegian ships it s free..if there is no class you can use the equipment...so that was a little disappointing as i workout even on vacation. Read Less
Sail Date September 2018
We wanted to go to Bermuda on the newest ship in NY. The captain was very knowledgeable and kept us in good weather and safe. I was disappointed with the cruise staff. I did not see Mandy, cruise director, a lot and all activities seemed ... Read More
We wanted to go to Bermuda on the newest ship in NY. The captain was very knowledgeable and kept us in good weather and safe. I was disappointed with the cruise staff. I did not see Mandy, cruise director, a lot and all activities seemed grouped together especially last sea days. It was a nice ship with lots of activities, like water slides, rope courses and adult area only. I met lots of nice staff like I always do on NCL. I thought we should get compensated for the cruise since we only went to Florida and the private island, but I did not see anything yet. My favorite staff was restaurant staff. I am a picky eater and they went out of their way to serve me food that I enjoy. It made the cruise. The entertainment was great. The shows booked on first day, so we had a lot of booking to do right away so we could see all the shows. The pay shows were worth the money. Beer was included in Choir of Men. The seating was personal, right off the stage and the men would go out to the audience too. Good cruise, besides missing games due to scheduling issues. Read Less
Sail Date September 2018
Embark and Disembark all went smoothly, staff very friendly, ship was clean, but I don't think I am cut out for big boat cruising. We grew tired of the constant push for additional revenue - photographers looking for pics to sell, ... Read More
Embark and Disembark all went smoothly, staff very friendly, ship was clean, but I don't think I am cut out for big boat cruising. We grew tired of the constant push for additional revenue - photographers looking for pics to sell, sales pitches to sign up for another cruise, gambling packages, discounted watches, etc. Group of 5 for boat sponsored excursions were cost prohibitive - we booked our own shore events - much cheaper and smaller groups. The food was good and consistent, but not exceptional. The selection was great, though and we could get something different every day if we wanted. We paid for an upgraded meal at Le Bistro, but could not see any difference quality-wise with what was included with the freestyle options. The internet is woefully inadequate, but I don't have experience with other cruise lines, so it may be par for the industry. The biggest source of irritation was the cruise line re-ran authorization for incidental charges on our credit card halfway thru the cruise - they already had authorization, so I don't know what they ran it again. It got declined. When that happened, they shut down all of our guest cards - we couldn't get drinks, food - mind you, we had ALREADY PAID for these items, so to not allow us to use the amenities that were already included was a huge frustration. We were off the ship, but our kids were on the ship and were in limbo until we came back and found a letter from customer service attached to our door. Staff told our kids that our credit card was declined - thanks guys! Customer desk just kept telling me it was cruise ship policy - its truly underhanded. Shout out to the Priscilla cast - truly talented group and a highlight of cruise activities for us! I have to say, though, I was surprised to see a show with such adult themes and language on a family cruise line. The number of young kids parents brought to the show, in spite of the clear warnings of adult themes was a surprise as well. Next time, I would choose a cruise where it was more about the cruise and relaxing, and less about getting out to the ports and attractions. There was a lot of driving to get back and forth to the attractions, making the fact that you are on a cruise seem secondary. Read Less
Sail Date August 2018
We walked into our cabin to a huge stain on the carpet. I mean, as if a large red slurpee was spilled and it was left that way. Now, let me be clear. Every staff member we met, including the people who took care of the rooms, was super ... Read More
We walked into our cabin to a huge stain on the carpet. I mean, as if a large red slurpee was spilled and it was left that way. Now, let me be clear. Every staff member we met, including the people who took care of the rooms, was super helpful and responsive to our needs. However, this is an issue with the ship needed to be updated or maintained more properly, as they continuously cruise without break and those of us who spend a fortune on a room are left feeling robbed of the feeling that you’re in a clean room. Other than that, we enjoyed the specialty restaurants (sushi, hibachi, steakhouse - all delicious) and the trip itself. They did a great job when it came time to get off in the various ports, we never waited in a long line to get on or off the ship. We loved the shows we did attend as well. There were plenty of activities to do, and always a pool chair available if you just wanted to lounge by the pool. The balcony was gorgeous and would’ve definitely been worth the money if the cabin itself would’ve been more well maintained. We never felt our room shaking or rocking while sailing, and often forgot we were on a cruise ship. Read Less
Sail Date August 2018
Just home from a week wow the ship is impressive heres the good the bad and the ugly Good: Big rooms ( balcony) Plenty entertainment Friendly happy staff Shows are just first class hiro not to be missed Pools a plenty ... Read More
Just home from a week wow the ship is impressive heres the good the bad and the ugly Good: Big rooms ( balcony) Plenty entertainment Friendly happy staff Shows are just first class hiro not to be missed Pools a plenty and great for kids with own pool mini golf merry go round and a lot more Can recommend chops grill amazing steak and worth rhe extra Food a plenty during day on lots of decks catering for all tastes formal and informal BAD : Life guards a bit over the top and giving ticking off for the most stupid of things No food apart from pizza or a small sandwich after 9.30 same if you want a coffee or tea only 1 place can get it plenty choice on room setvice at a cost of about $10 and a fsir amount if waiting for it No smoking on balconies only in casino or small crowded part of deck 15 but heres the strange thing while its all about saftey one if the shows all entertainers had cigarettes and one actually smoked an e cig on stage in royal theatre ! Double standards part of show or not ! And mire chsnce of casino catching fire than a balcony totaly agree on no smoking in rooms but balconies nope ! so if you payed extra for your balcony for that reason expect to be disapointed Not very personal although room staff and casino staff were only ones who id say git to onow us Toilet blocked Tv broke Got locked out of state room as door lock had broke so new ship a lot of faults To many rules we are on holiday for goodness sakes Cant book shows or trip through tv not as state of the art after all ! UGLY : Very rude passangers pushing shoving like a rugby scrum on port for trips and all over the ship i witnessed one woman shouting at staff due to a table she wanted to sit at disgusting behaviour when their plenty others People jumping the line for food these are grown adults ! Day at sea well what can i say over 6000 passengers and not enough sun beds people actualy lying on the decks to get a tan ! Sorry symphony of the seas impressive YES would i come back i dought it theirs other ships that just have all together better such as the Ncl Epic and not so much extras either if you relaxed the ruels a little it make it more of a holiday Read Less
Sail Date August 2018
Our first ever cruise. Wasn’t sure what to expect. On paper both the 7 day western med cruise and the Epic sound amazing. It was a really great holiday, however didn’t come away with the ‘cruising bug’, and won’t be in a hurry ... Read More
Our first ever cruise. Wasn’t sure what to expect. On paper both the 7 day western med cruise and the Epic sound amazing. It was a really great holiday, however didn’t come away with the ‘cruising bug’, and won’t be in a hurry to book again. The cabin (family mini suite) was great if a bit tatty. Size wise yes it’s small but for our family of 4 (2A and 2C) it was sufficient if a little cramped but overall no problems. The food was lovely however in certain restaurants (Manhattan Room) some of the service was questionable. Our waiter dared suggest my husband didn’t order correctly when he delivered my son’s incorrect meal, stating for a hamburger he should have said he didn’t want cheese on it! The menu was either cheeseburger or hamburger...... he had ordered the hamburger . This same waiter then proceeded to blame another waiter later on when he delivered an incorrect dessert. Took over an hour between starters and mains to be delivered. Not impressive. Shows were very good and professional. The Cirque show was amazing and food great, however this is not complimentary. Ports were great too. We booked our own as NCL excursions were greatly overpriced. There seemed to be a mixture of staff, either really attentive or downright rude and miserable. Especially around the pool bar area. Put a bit of a dampener on things when you try to order a drink and get shouted at by bar steward!!! Overall a great holiday, but I think it was too big a ship for our family And too crowded being the summer holidays. Not much open deck space meant on sea days everyone (felt like all 4000+ passengers) congregated by the pool- which was not pleasant with nowhere to sit. Read Less
Sail Date August 2018
We chose the cruise because of the bucket list itinerary. Only I had been to Rome, but not to the rest of the ports, and DH/DS had not been to any of them. We arrived in Barcelona several days prior to sailing, and very glad we did, to ... Read More
We chose the cruise because of the bucket list itinerary. Only I had been to Rome, but not to the rest of the ports, and DH/DS had not been to any of them. We arrived in Barcelona several days prior to sailing, and very glad we did, to have time to explore some of the gems of this vibrant city. We stayed on Las Ramblas, just south of Plaza Catalunya, which was a perfect location. Great food, little bars everywhere, fun people-watching. Did HOHO Bus first day, Picasso Museum, Sagrada Familia and Park Guell. Recommend pre-purchase tickets for all of these to avoid daunting lines, especially in summer. Embarkation was fast and painless at 11:30 am. We had been on a number of NCL ships in the past, and as noted by a number of people, Epic has its quirks. The 2 stairways did not bother us, nor did the bathroom setup. The two tiny pools were not even close to enough for the single sea day. We had a mini-suite, which is just a curvy balcony cabin, but adequate for our needs. Lots of storage. Some said the couch bed was weird, but I think they just didn't pull it out from the wall. My 6' son fit fine. In the future, for this kind of cruise, so many ports, long days and little time on ship, I would book a way less expensive cabin and forego some of the perks. We had drinks and dining packages for perks. Drinks were fine, but they need better wine and beer selections on board. We may end up back on Celebrity due to this issue. We were a little disappointed with the dining on board too. Not many changes in selection for breakfast in the buffet, although fairly solid overall. Due to being in port so many days, we did not eat lunch on board much. For dinners in MDR, it was okay, but nothing really wowed me. I have a dairy allergy, and informed NCL way in advance. On a prior cruise, I had been super impressed with their attention to the issue, but disappointed with their handling this time around. The Maitre'd was the designated allergy person, which was not good, because it was not his main duty; he was way to busy to be bothered, kept me waiting to pre-order and often said the things I wished to order were not possible. I had booked reservations at all restaurants so it would be easy for them to accommodate me as in the prior cruise, but it was not a priority for them this time. The specialty restaurants were good, but Cagney's not super as on some ships, and Le Bistro okay at best. At La Cucina my son had a steak that was better than the one at Cagney's. I think the specialty restaurants need to step up their game if they want people to pay the extra $. We did not go to any of the shows since we had seen them all on other ships(hint NCL, get new shows). We also didn't go out much after dinner since we had early ports, lots to see and were pretty tired at the end of the day. We did not hit the casino this time either. Teen club was okay, but DS said the counselors were not nice to the older kids at all. Our focus was really on the ports this trip since there was so much to see. There is no way we would have visited these places all in one trip unless we were on a cruise. We did not book any of our excursions with NCL because we thought them crazy-expensive. I guess some of that may be warranted because in most of the ports, you are far away from the city center, Rome, Naples and Florence. In Naples we took the train to Pompeii (a must-see for us), which was doable on our own, but a little confusing where to catch the bus outside the port entrance to the train station. For Rome, we took the shuttle to the port entrance, and there were vendors putting groups together for van tours for 50 Euros/pp. This turned out to be entirely worth it because the drive to/from the city center to the sights is so long, and our driver was excellent at getting us down close to the major sights as well as giving us time to explore. In Florence we did something similar, but there were fewer stops and more walking. The driver also took us to Pisa on the way back to the ship. By the time we got to Cannes, we were pretty exhausted. We walked around the bay heading for the public beach, where for about 20 Euros you get a chair and umbrella, but they were closing for lunch (you can get a half day or whole day for a bit more). We settled for the free beach right beside it and swam a bit in the Med, which was lovely. On the way back to the ship, we walked through a small market street just a block off the main drag and it was perfect with little shops, and just a little touristy. If you looked up the quaint, crooked streets, you were definitely transported to another world. We did not get off the ship in Palma because our son had a virus. We actually took DS to the infirmary on board since he had a fever and was dehydrated. They gave him a bag of fluids and anti-poopy meds and confined him to the cabin, but that was the right thing to do. They said no one else on the ship was sick, and he must have picked it up on shore, but I find that a bit hard to believe. They took good care of him though, and did not end up charging us anything for the infirmary visit. They also did not want to let us out with the rest of the passengers, so they gave us a late checkout and escort off the ship - easiest disembark I have ever had! Read Less
Sail Date August 2018
First time cruiser. Crew were generally great and biggest asset of NCL. However, not relaxing as anticipated... Boarded and had to wait from midday to 8pm for room so could not shower or change clothes. The "all inclusive" but ... Read More
First time cruiser. Crew were generally great and biggest asset of NCL. However, not relaxing as anticipated... Boarded and had to wait from midday to 8pm for room so could not shower or change clothes. The "all inclusive" but pay for some things was confusing, as were complementry (or not) shows and dining, especially when online account showed charges that subsequently disappeared. Because we were on excursions every day we did not get good value from the included "all inclusive" dining or extra charge "ultimate Drinks" package. Lifts were frustratingly slow and overcrowded. Top Decks with outside areas overcrowded and more like a Butlins holiday camp than luxury liner. Had an outside balcony but room service was nearly $8 a go, so enjoying the outside that way not really an option. Customer Services queue was usually long and slow, and much time was wasted mainly because access to decent information online was poor. Fid was okay. Overall the experience fell short of expectation. The ability to hop off hop on at ports is good but we went with another (recommended) excersion company. The NCL excersions in comparison were very very expensive but I cannot comment on their quality. Don't do every stop because it is very tiring. Internet was blisteringly expensive at over $240 each for the week. It was the premium service but that was not really an option because the other (still chargable) options provided extremely poor (unusable) bandwith. In the library there are Desktop PCs and or but no scan capability. The desktops were useless, even when using premium internet account. Could not even check in with Airline and print boarding card - something I imagine many would want to do. I get the attraction of cruising but it was just too busy - good for the cruise line but not great for passengers. If I go on another cruise I would not go cattle class. I would probably choose a ship with a higher ratio of staff to passenger and a higher quality of service so that I can truly relax. Read Less
Sail Date August 2018

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