Barcelona to South America Cruise Reviews

Having sailed with various other cruiselines we liked the itinerary (never been to Rio) free drinks package, cabin upgrade and had seen recent reviews. Embarking in Barcelona.............a long process. Difficult to know what was happening. We all had our numbers for processing. Needed to keep asking what was happening. Not a lot!!! Eventually spotted movement. Need to pay attention as no ...

i chose this cruise based on it being a short break around the Med and because I wanted to try MSCs new ship. The embarking process was a bit long but relatively well organised and didnt take too long. as they were directing everyone into the buffet at lunch as you can imagine it was rammed and it took a hile to find a table. The cabin was spotlessly clean but we didnt get the beds ...

I was offered onboard credit for being a veteran. The security was not handled properly and my wife's bag was lifted. It was not returned until we had occured over a thousand dollars is bills from the ship medical staff and 16 day from departure. Several request were made to look for the bag at customer service, but after being told the bag was aboard I signed for it. The ship's officer said ...

It took 8 hours for my luggage to arrive at our room. embarkation was slow and disorganised. The disembarkation was dis-organized embarkation with people hanging around lost and confused. There was no information in place at embarkation. My husband who is disabled had to walk a very long way in the heat to the taxi, as the roads were closed for redesigning and 2 MSC ships were disembarking at ...

I have just read reviews of Splendida in November 2015 - very similar reviews. I do agree, however, that the embarkation in Barcelona left a lot to be desired. It was not organised at all and, unfortunately, no one person appeared to be in control and knew what was happening. I understand there was a problem with check-in computers and shortage of staff - no excuse MSC MUST get this sorted ...