13 Barcelona to Europe - Western Mediterranean Regent Seven Seas Explorer Cruise Reviews

As it claims to be the world most luxurious cruise ship, I chose this cruise trip to celebrate my husband's 60th special birthday with my family, hoping it to be a memorable one but it turned out to be totally disappointing! ... Read More
As it claims to be the world most luxurious cruise ship, I chose this cruise trip to celebrate my husband's 60th special birthday with my family, hoping it to be a memorable one but it turned out to be totally disappointing! Despite my previous arrangement with the cruise co about my husband's birthday before the trip and reminded them again on the first day we boarded the "Explorer" for the room decoration for his birthday, we were very disappointed that they failed to show anything after we came back from the day excursion on that day, NOT even a single birthday card! After our inquiry, they put the ballrooms and banner inside our cabin, in front of my husband ! Really totally meaningless !! It ruined every efforts and purpose of this trip! A live spider and a live bug was found moving inside a bowl of mixed berries when having room service breakfast . It was videotaped and reported to the management. It was sooo gross that made us stay away from berries ever after even though we love eating them so much before. They excused as cannot wash very thoroughly the berries etc etc, which was totally unacceptable. Their attitude and response did not show any professional ethic, especially on a cruise that claims itself to be the world most luxurious one! A dry supposed to be clean face towel was founded stained in brownish red when my husband was surprised to find the water changed to red after put it under running water in the wash basin. Besides, the towels, especially the bath towels in the cabins look old and thin too. The first few days after our complaints, we were given better towels that were newer and whiter but situation went back the same again few days later. A bottle of champagne was given in our cabin a few days later, WITHOUT any card attached to it. We all thought this was a token of apology from the management after all those 'surprising' incidents. Unfortunately, we found it after we were back home that it was actually a birthday gift ordered to my husband by his friend who had paid both the wine and a birthday card which was missing ! Believe it or not ? This was the service from a 5-star cruise ship ! The meal quality in all the restaurants, including all specialty restaurants, are below the standard one would expect on a 5-star cruise ship, except in Pacific Rim where the service and food were very good. There are plenty of rooms for improvement of the food : 1/ Soup in Prime 7 was super salty that even the manager commented it was like drinking sea water after he tasted it, No improvement was found on our next dinning there. 2/ steak in Prime 7 was so tough and rubbery that hard to be cut even with the steak knife. 3/ pizza and even the ice cream cones were not crispy but soft. 4/ nuts in the buffet table were stale and rancid. 5/ the quality and variety of the fruit on the buffet tables were below the standard of a luxurious cruise catering. For the Spa room, I was surprised to find that there was no regular sauna room but a infra-red room with slightly low warm temperature which would not alleviate your muscle tiredness even after staying there for a long time. There was one and only one small hair dryer and you had to stand up to dry your hair in a corner of the changing room after shower as there was not even a single chair for the whole room! You may choose to go back to your cabin with your wet hair or standing up to dry your hair for quite some time with that small low power hair dryer, especially for those with long hair. Since there is no sauna room, I changed to have bath in the bathtub inside my cabin to relieve my tiredness but No bathing salt was provided even after request! Is it a luxurious request ? This is totally unacceptable even on a 3 or 4 star cruise ship, not to mention on this claim-to-be the world most luxurious cruise ship! Read Less
Sail Date October 2019
We had heard of regent cruise thought we should check it out. The ship was in great shape having been recently remodeled. We had a large room, probably too large but it was nice We had a butler who was very attentive and met all of our ... Read More
We had heard of regent cruise thought we should check it out. The ship was in great shape having been recently remodeled. We had a large room, probably too large but it was nice We had a butler who was very attentive and met all of our needs. While we are not foodies per se the food was more than acceptable. The options for the food were extensive. We had canapés brought to our suite nightly. Our suite was stocked with favorite adult beverages ranging from beer to out desired alcohol. Off boat excursions were plentiful and for the most part included. We were somewhat disappointed that the ship left port at either 5 or 6 nightly. We would have liked to spend an evening in the casino at Monte Carlo or had some local food at say Sicily or Capri. The distances were such that they appeared to be close enough to depart a bit later. We thought that the attentiveness and dedication of the staff was above most other cruises we have been on. They were very attentive and we anxious to make everyone happy. The dining selections included steak .italian, salad bar,Asian and French. Poolside grill was always a good place to have a small dinner. One observation which was rather curious. The ship was 40% Asian. Regent we were told, has changed focus and is now marketing their product to the chinese populous. Rather interesting we were sitting with a couple from Hong Kong. They were not pleased for they had talked to mainline chinese and had found out that these people had paid 40% less than they paid. As a result of the concentration of the chineses it was felt that the food was more focused on their needs than on other cruises, unfortunately the mainline folks are more of a rush and don’t respect ques or lines. Funny the Hong Kong Chinese had a bigger problem with the mainline folks than the rest of us. I will look into this new focus on the part of Regent to find out if this is in fact the case. If so this may influence our future choices. Entertainment was more on the site of mediocre. After 2 shows we just decided to skip. Read Less
Sail Date November 2018
We had a great time on the Explorer! The most outstanding thing was the customer service in EVERY aspect! The employees are so personable and nice. Their work ethic is incredible! Our room (Concierge) was spacious and the bed was so ... Read More
We had a great time on the Explorer! The most outstanding thing was the customer service in EVERY aspect! The employees are so personable and nice. Their work ethic is incredible! Our room (Concierge) was spacious and the bed was so comfortable. They came in to clean and make everything perfect twice a day. Anything we requested was immediately attended to. Room service in the middle of the night - no problem. We went on excursions every day with the port-intensive itinerary, so we only attended 2 of the evening shows. We had great dinners every night with unbelievable service and attention. Our favorite was the Pacific Rim. It was over-the-top on food and presentation. All of the restaurants had excellent customer service. We were glad we did the pre-cruise night in Barcelona at the Fairmont so we had a chance to regroup after the international flight. The Business Class air rounded it all up to a truly great vacation! Read Less
Sail Date November 2017
Whilst the ship in general was really luxurious the time given to the shipyard to complete the fitting out showed in many areas:- Balcony door could not be opened from the outside on 3 occasions. Shower head was hanging loose from ... Read More
Whilst the ship in general was really luxurious the time given to the shipyard to complete the fitting out showed in many areas:- Balcony door could not be opened from the outside on 3 occasions. Shower head was hanging loose from ceiling in cabin Painting on a wall in cabin 15mm on the slant, visible and noticeable. In the Meridian lounge part of the ceiling decorations fell to the floor, luckily nobody was hurt. Marble in shower and toilet were badly stained, possibly from chemicals in the water as the walls (same marble) were clean. Piece of decorative grill in theatre broke away when slightly leaning against it. Whilst all but the stained marble (was told there were many cabins like this and it was a warranty issue with the suppliers) were dealt with in a few hours it did raise questions of why (a) nobody had reported them before - the ship had been at sea for over 2 years (b) why cabin steward had not reported these problems There were several other very minor finishing touches that were of either a poor quality or had just not stood the test of 2 years in service. There was also confusion regarding dress code in Compass Rose, Men had to wear trousers (not jeans as the other ships) BUT on the last night we were informed casual dress was OK - the crew member on the door on the last night was not informed and he was sending fellow passengers to La Veranda for their final meal. I showed the crew member a copy of Passages where the relaxed dress code was mentioned but he still had to go to the Manager for confirmation. Read Less
Sail Date November 2017
We wanted to stop off on the way in London for a few days. We paid over $1000 each extra to do that. We gave them the flight numbers. Two weeks before we left we found our flights were different and we were not even in London. Regents ... Read More
We wanted to stop off on the way in London for a few days. We paid over $1000 each extra to do that. We gave them the flight numbers. Two weeks before we left we found our flights were different and we were not even in London. Regents was not helpful at all. They rerouted us to other flights even though our original flights were still available. Not even nice about it. Rude rude rude. I asked for our custom air charge back. They said no. They said they would not give us our original flights back (it was a Regents error that caused the change) because the flights had gone up. We did end up getting some of it back thanks to our travel agent who spent hours and hours on this! Then on our way home we were caught up in a British Air computer fiasco. We ended up flying home on United for an additional $4600. British refunded our ticket price but gave it to Regents and Regents kept it. They would not even consider refunding us that money to help offset the $4600. Never again!!!! It was the worst customer service I have ever experience. We are taking two cruises this year for a total of 5 weeks and you can bet it is not on Regents. I also found the service very good on board but they were not friendly. No one learned your name and they rarely smile. Just not the vibe you get from other lines like Crystal and Seabourn. Kind of disappointing. Read Less
Sail Date May 2017
We sprung for the Grand Suite, which was very impressive upon first entering it. Then, as we turned the hot tub on, it would not turn off and set off alarms. We had to laugh as employees came rushing to our room as we all watched our ... Read More
We sprung for the Grand Suite, which was very impressive upon first entering it. Then, as we turned the hot tub on, it would not turn off and set off alarms. We had to laugh as employees came rushing to our room as we all watched our luxurious suite flood! Next, we lost our ability to watch Satellite TV half way thru the cruise. This never got resolved. It was very disappointing, as we liked to unwind from our busy day watching a movie. So we turned to the computer and could not get a strong enough signal to use it. We were told this had been an ongoing problem. The butler service was excellent. He made dinner reservations for us every night. We tried all specialty restaurants but only went back to Prime 7 as the food in the other restaurants was average at best. The free drinks are a tad overstated, you have to order an extra shot to combine with your drink for it to taste like a "real" drink. We purchased a $3000.00 necklace form the ship’s store. The selling point was that we would get the 21% VAT tax of $548.00 back at the airport. After following the instructions from the jewelry store manager as well as 2 other Regent representatives, we were not able to collect our VAT tax. We went thru customs to the Global booth (where you get your tax refund) as directed by Regent representatives only to find out we had to go to a customs agent on the 1st floor prior! We wrote a letter explaining our injustice to Regents. We clearly stated we realize this is a scam by the country, but we received wrong information from Regents that led us not to collect our VAT tax. We were told we would hear back within 10 days. 14 days later, we wrote another email and finally a month later we received a reply. It was so insulting! They did nothing! We would have hoped they would of at least thanked us so they could educate all their employees and hopefully this will not happen to any other guests. So much for guest relations!!!! To be treated with such disrespect after spending over $40,000 for our vacation obviously left us speechless! This was the final straw to NEVER cruise with Regents again! Read Less
Sail Date May 2017
My spouse and I usually book with Celebrity in their Penthouse Suite. In 2016, our May 2017 Celebrity Equinox Film cruise was cancelled and the Celebrity Equinox was repositioned to the Caribbeans. We wanted a Mediterranean cruise with ... Read More
My spouse and I usually book with Celebrity in their Penthouse Suite. In 2016, our May 2017 Celebrity Equinox Film cruise was cancelled and the Celebrity Equinox was repositioned to the Caribbeans. We wanted a Mediterranean cruise with embarkation and disembarkation in Barcelona because in May 2016, we took the Celebrity Equinox Film cruise in the penthouse suite with a pre-cruise stay at the Barcelona Majestic penthouse and had a wonderful time and awesome experience. Our travel agent recommended Regent. She explained Regent was a level above Celebrity and the Regent Explorer Itinerary met our "Barcelona" requirement. We booked the Grand Suite (GS level) because of the included amenities including priority boarding. The cruise was "all inclusive". The hotel and business class air fare was included. Regent booked us at the Melia Hotel and we upgraded to a suite (over $1200). Since we had a hotel preference to the Majestic Hotel, I asked if we could stay at the Majestic for our pre-cruise hotel accommodations. I was told the Melia Hotel would be our pre-cruise accommodations. After departing our flight in Barcelona, we were met by a Regent representative. She said we needed to wait for the other couple who had been on our flight and was also staying at the Melia Hotel. Several more passengers arrived and they were taken to various hotels including the Majestic Hotel. I questioned the Regent representative and she said the Majestic was one of their 4 hotels. When we arrived at the Melia Hotel, we checked in with the Regent "desk". We were given a 12:00 pm transfer to the port. Because we had priority boarding and we would be able to enter our suite at 12:00 pm, I asked if we could have the earlier transfer time to arrive at the ship by 12:00 pm. I was told "no". I asked why and was told the cruise guests who had arrived in Barcelona before us received the earlier transfers. I further questioned them and said why would they have the earlier transfer time when they could not check into their suite until 2:30 pm (remember we had the 12:00 pm priority into our suite). They said the transfer bus was full for the earlier transfer time. We then went to our room. Upon entering our room, there was a foul odor throughout. I telephoned the front desk and they sent someone to the room to turn on the air conditioner. The odor was so bad, I started to get nauseated. I then went down to the front desk and asked for another room. We were given the exact room one floor down. It, too, had a bad smell, though not as bad as the first room. I must add while awaiting the elevator the Regent "desk" manager came to me and said we could have the earlier transfer time. I was quite surprised since we had been told there was no room on the earlier transfer bus. The next morning, we boarded the earlier transfer bus that was half full. Yes, I did say it was half full. Remember originally we could not get the earlier transfer because it was "full". We arrived at the port to go through security and check in. On Celebrity when we arrive at the check in counter, we are then greeted by the "suite concierge" and escorted to Michael's Club (the private lounge for suite guest) to await our butler who then escorts us to our suite. Not on Regent, though we did have a butler. The ship is exquisite. The suite is beautiful. My only problem is for a suite of that size, there is a small closet. In addition the drawers in the closet are blocked by the door, therefore you must keep the door closed to access the additional drawers. The bathroom is quite small compared to Celebrity (the cost factor is almost twice the Celebrity cost for a Celebrity penthouse suite). In addition, you either must pay for laundry service or wash and iron your own clothes (there is a launderette). The laundry is included on Celebrity. I believe with a GS suite, laundry services should be included. There are three specially restaurants. A steakhouse, a French, and an Asian fusion. The food is good, but "nothing to write home about". They are included in the cost. Now, you're probably thinking, on Celebrity you must pay an additional cost for their specialty restaurants. That is true, however when you book a Royal or Penthouse suite, all restaurants are included. In fact, ALL suite guest have their own intimate restaurant. The food is excellent and so is the service. Now for the Regent shows. Absolutely below average. Again for the cruise cost, the entertainment should be top rate. This is not the case. We attended the first performance and thought if this is an indication of the production entertainment, we will not attend. The excursions are also included in the cruise cost, however they are only fair. The guides are fair and you are hauled along in big buses. I had directly booked three private excursions with tour companies in Malta, Sicily and Marseilles and they were terrific compared to Regent's excursions. On our private excursions, their was only my spouse and I or another couple. In fact, towards the end of the cruise, many cruise guest were cancelling their Regent sponsored tours. The highlight and most memorable part of our cruise was Ronnie, our butler, who treated us like royalty. He was awesome. He would inquire whether we were eating in the restaurants and if we were not, he would bring a menu and take our order and bring our meals to us. He even had the kitchen bake oatmeal raisin cookies when I told him of a bad experience I had had when I ordered the cookies through room service. On our last day, while at dinner, Ronnie packed all of my clothes. He had a sense of humor and made us feel quite at home in our suite. For the cost of the cruise, it is not worth it. Some guests enjoy the smaller occupancy (750), however though Celebrity is a larger occupancy ship, it feels very small and intimate. The service is the best. Now, I know I am to review Regent Explorer, however I must comment on an experience we had on our last Celebrity cruise. It was Valentine's Day and I asked our butler if he could organize a Valentine's night cocktail party for some of the guests we had met. George, our butler agreed. Upon our entrance into our suite, George had the table covered with a white tablecloth and rose peddles around the table. In addition he made a heart with the rose peddles in the center of the table. He had made appetizers and had the beverages chilled. He arranged for the orchestra pianist to play for several hours during our party. Though his work stop time was 10:30 pm, he stayed with us and served us. Needless to say we have six cruises booked with Celebrity through April, 2019. I'm sorry to say we will not book another Regent tour. I must give a poor service due to pre-cruise hotel accommodations and overall experience. Read Less
Sail Date May 2017
Boat was excellent But TV went out 4 days ago and they do not know how to fix They are cavalier about it--as if saying I am sorry is enough Considering air, we are paying $2500 per day to be in a Penthouse Suite, that is NOT ok ... Read More
Boat was excellent But TV went out 4 days ago and they do not know how to fix They are cavalier about it--as if saying I am sorry is enough Considering air, we are paying $2500 per day to be in a Penthouse Suite, that is NOT ok To not give us any monetary accommodation is ridiculous Gaeta--was not a good port--nothing there and tours were not good. Pacific Rim restaurant is excellent Chartreuse restaurant is pretentious and not good food--no usual French items We liked the itinerary except for Gaeta. Cabin is comfortable--a little small for the price but newness makes up for it. No music between 7:30 and 8:45--which is strange since a lot of guests eat early and then have nothing to do for over 1 hour. For a ship that talks about Commitment to Excellence, their failure to do anything re this TV situation is troubling. I do not know if I would travel with them again Read Less
Sail Date May 2017
Booked this cruise with our travel agent on its inaugural Barcelona to Venice Regent 25th anniversary cruise in April, as we both had birthdays that month. The ship was great, our room was great, the staff was great except for restaurant ... Read More
Booked this cruise with our travel agent on its inaugural Barcelona to Venice Regent 25th anniversary cruise in April, as we both had birthdays that month. The ship was great, our room was great, the staff was great except for restaurant management. My travel companion is gluten intolerant which was noted when we booked but through the lack of knowledge and incompetence of restaurant management, she ate something that was not gluten free which resulting in her having to spend two days of this expensive cruise sick in bed. Even after this incident and after meeting with management, they basically could not agree on what was available for someone with gluten intolerance. We would be told that a gluten free option was available at breakfast, but when it was asked for, restaurant staff said it was not and this how the whole ten days went and even worse, many promises made by management went unfulfilled. When we went to dinner at their upgraded Pacific Rim restaurant after my companion recovered, we were told by management that the head chef would meet us at our table to prepare a special gluten free meal for her, but when we got there, we got a menu with ball point pen checks next what she could have. So much for meeting the chef, but that is how the whole cruise went. To make matter worse, we paid extra for an ungraded 10 hour tour of Rome with a guide that dumped us at Trevi Fountain with map with circles around historic place in the area and told that we were on our own, a drive by a block away from the coliseum without even a photo opportunity and on two different occasions our guide lost people which resulted in 30 to 40 minute delays as went out to search. The guide was totally incompetent and the tour was not worth a dime of our money. It seems that when things start to go wrong, everything goes wrong. We were locked out of our suite twice when the electronic lock failed and at the end of the cruise Regent management managed to lose our luggage for 20 minutes between the bus and the air port terminal, but those are just the highlights of this expensive disappointing cruise and at that point all we wanted to do was go home. We have cruise with both Viking and Winds Star and the cruises were fabulous with absolutely zero problem, but on Regent it was a comedy of errors. Regent is definitely off our list.......... Read Less
Sail Date April 2017
We recently sailed on the 10-night Barcelona to Venice trip aboard Explorer. It was our seventh Regent cruise but our first on the Explorer. We brought my mother and her husband and it was their first cruise ever. Bottom line up front - ... Read More
We recently sailed on the 10-night Barcelona to Venice trip aboard Explorer. It was our seventh Regent cruise but our first on the Explorer. We brought my mother and her husband and it was their first cruise ever. Bottom line up front - I think we have a new favorite ship! The good: This ship is, in my opinion, absolutely stunning. I know people have complained about the dark colors and the artwork and the perceived wasted space and whatever else you can complain about, but the fact is that this is an amazing piece of engineering. From our first steps aboard, coming face-to-face with the amazing chandelier in the main atrium, to the art-deco touches, to the very adequate public spaces - I could spend a week on board just enjoying the ambiance and the artwork. We were in an F2 cabin and it was perfect for us. The closet was large and the dual basin sink was very welcome. The shower was fantastic and there was a large tub as well. The bed faces the balcony for a great view of the ocean in the morning. There is a large TV that swings out so you can watch from the couch or the bed. There is more than adequate drawer space and plenty of lights and outlets (there are additional US and euro outlets on the lower level of the night stands that many people didn't know about - nice touch!) Compass Rose is beautiful and the service was spot-on. We loved the other specialty restaurants as well. The lounges are nice, although they all have a similar 'feel' to me, but the bartenders are great and the company was good. The bad: On the ship, not much. The infamous sight lines in the theater, the tight space between the aft elevators and stairs, no forward outdoor deck. Jason Montague was on board and told the crowd that these issues had been identified and would be corrected on the new build in the Explorer class. Service was better than our last few cruises, with almost telepathic service in CR and other restaurants. Off the ship, well, here's where you can see the cost-cutting, I think. The transfer from the airport was a cluster and getting checked into the hotel could have gone better. The shore excursions were universally worse than before, with some being very poorly organized and ALL of them being too crowded, even the Regent Choice additional cost excursions. I know this was a port-intensive itinerary and some crowding was to be expected, but honestly - these were NOT well run, although Destination Services was much more professional and friendly that I remember for years. The ugly: There was no ugly - it was a great cruise. Would we sail her again? Yup. We had already booked a second Explorer cruise in August and have another one booked in 2019. Loved the cabin, loved the ship, loved the crew, not a fan of most of the excursions. But we still love the product and will continue to sail Regent, especially on Explorer and 'Explorer 2', whatever she may be named... Read Less
Sail Date April 2017
We had been on a Regent cruise four years ago that we really enjoyed. We really wanted to check out the newest ship, Explorer, so we booked a Mediterranean cruise starting in Barcelona and ending in Venice. I initially wanted to get a ... Read More
We had been on a Regent cruise four years ago that we really enjoyed. We really wanted to check out the newest ship, Explorer, so we booked a Mediterranean cruise starting in Barcelona and ending in Venice. I initially wanted to get a penthouse suite but they were all booked. We ended up with a superior suite, which is one step above their lowest category of deluxe verandah. This is an important distinction and I'll come back to it in a minute. The room was very nice and large, especially the balcony. The bathroom has two sinks, a separate shower and bathtub. There is also a large walk in closet. The ship itself is very nice with several specialty dining venues and nice bars. The pool area has very nice lounge chairs as well as large loungers built for two. The jacuzzis have shade covers over them. My biggest gripes with this cruise line were with dining and entertainment. They have a caste system set up. If you do not have at least a concierge level room or higher, then your chances of getting into any of the specialty dining restaurants is very low. You are allowed to make reservations for each specialty restaurant once online before you board the ship. Good luck getting in again after that. At first, I didn't think it would be that big a deal. That was before I actually ate in the main dining room-Compass Rose. I could not believe how bad this restaurant was. Service is slow and disorganized and the food was extremely subpar. I ordered lobster as they had it on the menu. I received a small sad looking crustacean that looked like a langostino. About the size of a medium shrimp. It also tasted like it was not fresh. Considering we were paying $10,000 a person for this cruise, I was not happy about this; especially since I had been on a Holland America cruise the month before where they served fabulous lobsters in their main dining room during the dress up night. I could not believe that a cruise line that charges 1/10 the price would have better food. Unfortunately, that continued to be the case. They do have an Italian restaurant that you don't need reservations for. It is not as nice as the other specialty restaurants as it is the buffet during the day. You have to show up early or wait hours to be seated. We ate there a couple of times after we realized that the Compass Rose was never getting any better. Regent's glossy brochures claim they have gourmet dining. Well, they do in the steak restaurant and the french restaurant and the asian one. Unfortunately, because of their caste system, your chances of trying it more than once if you are in a superior suite, are not good.If you have sailed with them at least 21 days you start to get priority reservations as well. We got notification of that halfway through the cruise so were able to get into the specialty restaurants two more times. What is completely unacceptable to me is how extremely bad the main dining room is--especially for the amount of money you are paying. The entertainment was also a huge disappointment. On our last Regent cruise, the entertainment was quite good. They had gymnasts who were fabulous and an amazing violinist. This time around, that was not the case. Broadway style music designed for 80 year olds was the only entertainment available. Even in the bars they played a type of elevator music. Only one night in the bar did I see a decent act. A husband and wife team put on a very nice singing show. That was one night out of 10. I would give the entertainment a D .Unless you are 80 years old, you are probably not going to like it. I know we didn't and we are in our late 50's. Again, Holland America has better entertainment as well. Their Blues Club is amazing. The excursions are something that Regent excels at. However, even though they claim they are completely free, that is not actually the case. You need to pay attention when you are signing up for them as some cost money--sometimes quite a lot of money. I did pay attention so booked only free excursions. They were all quite good. One of my favorites was in Kotor, Montenegro. It's a beautiful town, especially viewed from the water. We were able to go to a flute concert held in a church and then get a chance to eat at a local hangout. That was a special excursion that I was on the waiting list for (as I had no priority). Luckily, we were able to get in. It was for Regent's 25th anniversary. Because we were not in a concierge or higher cabin, we did not have transfers or a night before the cruise included. However, we stayed at Hotel The Serras in Barcelona before the cruise. It is located near the marina, and is a small boutique hotel that is quite luxurious and has a rooftop bar. That turned out to be a good choice. We stayed at the Cipriani Hotel in Venice. It was also very nice with a fabulous breakfast area facing the Grand Canal. They have a free water taxi that will take you to St Mark's Square and it runs 24 hours a day. One surprise we had when we reached Venice, was how expensive water taxis were. I thought Regent was quite deceptive in sending out a form saying you could pay an extra $400 for them to include transfers. Don't do it. The water taxi costs $100. You can take a water bus but it is crowded and with suitcases would be difficult. It is much cheaper though--less than $10. I loved the ports we visited and thought the excursions were good. The size of the ship-750 passengers--is also very nice. However, I was so disappointed by the food and service in the main dining room and the entertainment, I think it is very unlikely I would do another Regent cruise. I don't think it is worth the money spent. This was our second time on Regent, but we have cruised many times on other cruise lines including Carnival, Princess, Norwegian and Holland America. Read Less
Sail Date April 2017
My wife and I recently returned from a 10 day Mediterranean cruise on the brand new Regent Explorer. This was our second Regent cruise, and we had also sailed on a corporate partner, Oceania, in the past. We have also sailed on Carnival, ... Read More
My wife and I recently returned from a 10 day Mediterranean cruise on the brand new Regent Explorer. This was our second Regent cruise, and we had also sailed on a corporate partner, Oceania, in the past. We have also sailed on Carnival, Disney, Royal Carib., and NCL so our experiences have been varied. We booked the new ship back in Feb. 2015 so obviously we were quite anxious to finally go aboard. That said, we were somewhat taken aback at the negative reviews on the ship for its inaugural trip in July. One reviewer even termed the ship as "gloomy" in decor. We thought the ship was spectacular. The decor was beautiful, and what that reviewer called gloomy, my wife and I would characterize as earth tones. Deck 4 and 5,the Compass Rose, the Constellation Theatre, and all the lounges were visually beautiful. Specifically, the chandeliers, lighting fixtures, and artwork were just first class. We stayed in a Penthouse Suite on Deck 14 and the layout was great. I would add that our balcony, with a table, and two stretch out chaises was a very inviting space and we don't usually use the balcony much. After reading the negative reviews, and then compare it to my 10 days aboard, I would think that many of the returnees to Regent had an expectation that they were going to be somehow rewarded bountifully for ponying up more money for the inaugural cruise of the Explorer, and when they weren't, reported as much bad as they could. My wife and I don't really look for negatives so we would be hard pressed to relate any. About the only negative I could relate is a) that whatever vendor installed the gym floor covering on the 6th floor should be embarrassed and Regent should get their money back. Regent has had to slice lines in the bubbles of the brand new floor so there is not a trip factor. I have much the same floor in my business, so I could relate. Perhaps when they have down time, Regent can force the installer to correct the issue. B) one of the two hot tubs was broken for at least 8 consecutive days and not fixed as we left. Otherwise, my wife and I felt that our value was quite good and that we received/experienced the cruise that we had hoped. Hands down, i still think that paying up front and not worrying about charges along the way is the best way to go on a vacation. We never had a bad glass of wine and believe me we sampled many. The food on the trip met our expectations. We are 55 and don't really expect Broadway caliber shows on these trips so I wouldn't say we were disappointed in the entertainment. I will add, though, that whoever does the choreography for the Explorer really did a great job as the dancing brought in many different and skilled maneuvers. The best show was Phillip Brown. A few quick shoutouts to Emanualle in the Compass Rose as one of the most professional waiters I have encountered; Madelina and Vijay from the Explorer Lounge for making our trip that much better; to Johnson who seemed to be everywhere looking to help us, and to our cabin team of Leslie/Bernadethe/Thuri who were low-key and amazing in cabin service. I hope all reading this review are as lucky and fortunate as we were to sail on the Explorer. Regent will continue to be the line we choose. Read Less
Sail Date September 2016
The massive amount of hype surrounding “The most luxurious ship ever built” turned out to be much more than hype. From the moment we walked on the ship we felt the ambiance of true luxury. There was the normal staff greeting with ... Read More
The massive amount of hype surrounding “The most luxurious ship ever built” turned out to be much more than hype. From the moment we walked on the ship we felt the ambiance of true luxury. There was the normal staff greeting with champagne but the surrounding fixtures in this grand atrium made it feel like we were walking into a luxury hotel property in the center of Rome or Paris. We took the ornate spiraling staircase down to grab some lunch in the dining room and had our first “wow” moment. As you stand and look down toward the restaurant, you feel like you are at a grand hall in a museum. The amazing glass fixtures, chandeliers and the artwork all come together beautifully. The blue glass design in the ceiling of the dining room was one of the most photographed places due to the incredible ambiance it gives to the room. Everyone seems to get so hyped up about the specialty restaurants on Regent but we found ourselves back in the main dining room more than the specialty restaurants due to the array of choices that were offered at every meal. Once we finished lunch we toured the ship. Every turn brought a new impression of art and elegance. The spa and workout facility are just one of the differences when you have a ship with this type of space to guest ratio. The entrance is a curved marble hallway that truly feels like a spa entrance at a resort versus a ship. There is a sitting area and what seemed like a full size hair salon with glass windows looking out to the art in the hallway. Once you passed the check-in desk there is another winding staircase that takes you up to the gym which is huge and has the latest and greatest in exercise equipment. In the spa itself you’ll find steam rooms, steam showers with multi spraying nozzles, aromatherapy showers where you pick your scent from a button on the wall, cold rooms with snow and more! The beauty of all of these options is that you don’t have to buy a spa treatment to use any of this as it is included at no additional fee. If you do get a spa treatment the gratuities are included in the price so what you see in the myriad of choices is what you pay. The spa staff members are all experienced from other Canyon Ranch facilities and were fabulous. Each specialty restaurant made us feel like we were dining at a top notch New York or Los Angeles restaurant. They each had their own look and feel but the Pacific Rim is really off the charts. You walk into a lobby that is centered with an authentic Tibetan prayer wheel that is so large that the ship had to be built with extra reinforcements as they only wanted to use the real thing. It’s hard to explain but it is massive and makes such a statement. You then proceed down layered steps that create such a dramatic entrance it is hard not to think you are somewhere special. With all of the specialty restaurants, the food was off the charts and the servers did a great job getting to know you for the next time they saw you onboard. We connected with Pierre who would reach out to us and remember little things that made our dining even more enjoyable. The entertainment in the evenings was nice especially with so many options. There was the showroom that had different themes each night plus two lounges with live music for select tastes along with a DJ in the observation lounge. We always found something to enjoy after dinner. The casino was full each night also. There are two pools, an infinity pool off the back of the ship by the spa (open to all guests,) and the main pool with two levels of seating. There are all types of cozy pool chairs, beds and cocoons with room for everyone. There is a culinary kitchen where you take cooking classes. This was a highlight as the chef gives out so many great tips while you are learning to cook three or four items. If you enjoy cooking, try this out but take notes! She gives so many random tips for daily cooking you just can’t remember all of them. The cooking classes do come with a fee but it is well worth it. In some ports you can even shop with the chef then come back and do the cooking. The top of the ship has a nice putting green, a tennis court, shuffleboard and an actual bocce court! The cabin that we had was amazing with a wonderful butler. There are many cabins that have the bed situated where you are both looking out to sea. It’s a great layout and the concierge cabins have a really nice size balcony with a lounge chair. The closets are huge and there is so much storage room in the cabins that you can tell they were well thought out. I can’t imagine there is a “bad” cabin anywhere on this ship. We’ve cruised on Silversea and Crystal in the past 18 months so we understand what we should expect in a luxury product and this made the mark. We can’t wait to go back. Read Less
Sail Date July 2016
Seven Seas Explorer Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.4
Entertainment 4.0 3.6
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.1
Family 3.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.5 3.7
Service 5.0 4.4
Value For Money 3.5 3.7
Rates N/A N/A

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