We took a 16-day cruise on the EPIC. An epic mistake. With no desire to impugn the people of Puerto Rico, the fact that what appeared to be ¾ of the passengers seemed to be from there, led to some of our complaints and culture shock. Here are some of the issues we found with this trip:
• Embarkation was delayed hours due to there having been an outbreak of some illness on the prior cruise. ...
Where was middle management? So many issues with poor service and no one handling basic issues. It seemed like there is a complete lack of basic hospitality-service training. Here are but a few things to mention:
-honey packets so sticky in Garden Cafe each day, you have to wash your hands after handling. I told a woman in uniform...yet same sticky situation every day after
-salt grinders ...
Chose this cruise for the Itinerary, price and perks. Have enjoyed NCL in the past (platinum member) but this cruise was different. The embarkation was a disaster, 21/2 to 3 hours in line, with no communication as to what was going on! And lack of communication was evident at other times during the cruise. The crew was hit and miss on friendliness, and we unfortunately had an outright unfriendly ...
Norwegian simply does not know how to manage a ship with 4,000 passengers.
3 hour wait outside to embark / check in
2 hour delay in disembarking (almost missed flight)
A couple of ports that were just a waste because a ship the size of Epic apparently has to dock far away from more convenient docks.
After the embarkation disaster they made the statement, "We know it was terrible but it ...
sorry to say the service and food at the main dining room was very very poor
the daily activities seemed for nursery tots.The music and singers around the ship were made for nursing home entertainment.They sang and played the same things all through the crossing.
Now to say that the royal caribbean dancers and orchestra were very good as always.Their shows were very good.
The movie ...
This cruise had good reviews but now I realize the reviews are from Royal Caribbean lifers. FYI if you have kids the ship attracts a majority of older people. There was only 1 main dining room aside from the buffet. I felt pressured to pay extra to eat at the specialty dining rooms because the salespeople were always standing at the entrance to the buffet. Cleaning was poor, I found false ...
The most disappointing of all my cruises. Room design very inconvenient and strange. The steward was just a glorified maid. He made the beds up and that was it. Unavailable for the first 3 days. Calls to housekeeping gave us a recording that he was busy helping other travelers. The poor service and attitude was across the board. Like tired workers just moving through the motions. This is a ...
Firstly, I was amazed that €120 each person was a compulsory gratuity payment and €240 was taken from my account for my husband and I. We were told that nothing could be done about this and that we would not be able to leave the ship unless this was paid and the form signed to say it was ok. This totally ruined our cruise. We always opt out of tips and reward staff for their excellent service ...
We chose the haven spa suite category because we wanted to have memorable 17th year anniversary and since this would have been our 3rd time cruising this same itinerary, we wanted just to relax & use the spa.
Instead our room flooded each time we showered because the ship would tilt towards our side of the ship when it is docked or when it is sailing. The shower's design has the drainage in a ...
We choose the NCL Epic from previous experience on the Jade few years ago that was very good for family with kids.
But the Epic was very disappointing, the room was tiny and not comfortable. We ordered a balcony room for family and the shower is in the entrance of the room with only curtain that gives you privacy. The sink is in the middle of the room. After opening the bed there is no way to ...