Norwegian simply does not know how to manage a ship with 4,000 passengers.
3 hour wait outside to embark / check in
2 hour delay in disembarking (almost missed flight)
A couple of ports that were just a waste because a ship the size of Epic apparently has to dock far away from more convenient docks.
After the embarkation disaster they made the statement, "We know it was terrible but it ...
My husband and I arrived 5 days prior to the start of our cruise and loved Barcelona, giving us the opportunity to explore many of the sites there.
We were excited about trying NCL, not ever having cruised with them before (we have cruised on Holland and Princess before for a total of 10 cruises). The price of this cruise was fabulous and included free specialty restaurants, excursion credit ...
I have been on previous repositioning Epic cruises. My cousin traveled with me and she has been on 9 repositioning Epic cruises at this same time of year. It seemed like a sure thing....BUT surprise! This cruise was a nightmare from start to finish!
Embarkation was a nightmare. We are both disabled and the embarkation staff didn't know what to do with us. Then my cousin was asking for ...
Although I have done many cruises with different cruise companies, this was my first time with Norwegian Cruise Lines. It started off very poorly. It took us over 2 hours standing in line, with my partner who has mobility issues, to get registered for boarding.
We had an issue with our beverage package which was not accepted although I showed them the paper work. Guest services was not very ...
We just completed our first Transatlantic Crossing on the Norwegian Star. It was a fabulous trip...and even in November the weather was fantastic...in the hot tub every day. The Star is an older ship but a crew was wonderful. The best port call was Madeira....Due to a storm, we missed the port call at the Azores but they more than made up for it with a final day port call at their private ...
I wasn’t sure what to expect from this ship after reading so many reviews, but during my time onboard I fell in love with this ship and wouldn’t hesitate to go on the Epic again.
We boarded in Barcelona, and were met with long lines checking in at the terminal. While I found this a bit of a speed bump to the start of our cruise I didn’t let it bother me. Everyone was doing their best to get ...
We chose this cruise for the itinerary. We have sailed Norwegian once before (The Jade). Our cruise started with a 1/2 hr line to drop off our luggage and then 2 1/2 hours in line to checkin. Luckily it was not a rainy day but it was hot. No adequate explanation- just blamed the port people. With 4100 passengers on board elevator access was often an issue. On disembarkation day there was over a 2 ...
We selected this cruise from an offer we received from Viking because we had traveled with them previously. The itinerary looked interesting so we booked the cruise. We are both retired so we have the flexibility to make plans with short notice.
The only major disappointment we had was the cancellation of one of our excursions: "Michelangelo's David without the Crowds". This was a very ...
We did three river cruises with Viking before taking our first ocean cruise this Fall (Iconic Western Mediterranean). Wow. I could have easily spent a couple days just at sea enjoying all this ship has to offer. The spa! One of the best features on these ships. Simply amazing. And...included! You can snow grotto/sauna/steam/whirlpool...your fanny off. They even have lockers ...
We chose this cruise because of the itinerary over Thanksgiving day. Here are my pros and cons regarding Viking Ocean:
Pros
Great service with Concierge/Viking Services
Great service with Room Services
Friendly service from all crew
Good well organized excursions
Food is very good in 'Chefs Table'
Comfortable bed and spacious room.
Cons
Lacking entertainment for anyone ...